We placed an order totaling $81.85, that included their trio fajitas and four 6 oz sirloins, ordered to be cooked medium well. Today is a super busy day for us after Thanksgiving and with everyone preparing to return to school, work, etc. tomorrow, so we were incredibly frustrated to realize that the only order that was correct was my husband's fajitas. All four steaks were rare to medium rare and I mean to tell you that they were bleeding when cut into. Of course, a call to the restaurant manager on duty elicited a request to return the food to the restaurant for replacement; however, under the circumstances of the day, that's simply not possible, not to mention that I sure hesitate to do something like that for fear of someone tampering with the food in retaliation. Basically, we're out a good deal of money and the kiddos and I are having fast food on the run. Time to find another go-to restaurant! read more

I waited literally an hour for my food which hasn't came yet my chips and salsa just got here after sitting here all this time I would understand if they are busy or if my server was swamp which he was not this is unacceptable read more

This location had a great server that was new, but as were finishing up and my sister came back from the restroom with a huge bug on her and it flew onto myself. I screamed and with not one server OR even manager (who was sitting one booth over from us rolling silverware and playing on his phone) gave us any kind of apology or showed any remorse for the huge bug! I'm pissed about it and disgusted that the restaurant didn't give a crap about it so apparently this must happen often. The only reason I'm even giving one star is because our server was great and attentive to our needs. His name was Gabriel. The unconcerned manager that is still in the same spot is named Bryan/ Brian. I would gladly add the picture of the bug but one server stepped on it and pushed it aside. read more

Service by Sissy great. Chili mediocre...disappointing... Caesar's Salad - pathetic! Quesadilla explosion salad read more

I think Chili's is a joke now. When you get more potatoes than the amount of chicken and broccoli combined, that's a freaking problem. I ordered chicken tenders and ended up to chicken scraps, and the broccoli was nothing like it used to be. Super disappointed. read more

Chili's - I didn't know I ordered chicken scraps and broccoli with my potatoes. - American Near Me - Lewisville, Texas

Waited...waited...waited...waited...waited...waited...you get the idea. After 4 minutes without any type of greeting, any type of acknowledgment, we left. The El Fenix next door is shuttered. Unfortunate. My guess is this Chili's will soon meet the same fate. read more

I always hated coming here, because i just felt like the quality of the food is disguting and i rather use my calories elsewhere! I came here during a team lunch at work and was pleasantly surprised by the new menu and the taste of the food. I got the bacon ranch quesadillas. bacon in a quesadillas? yes please! wow was this fresh and delicious, i loved the saltiness of the bacon mixed with the savory chicken. the chicken tasted fresh and quality, not like the many other times I have had food here at chilis! thank you for changing things up and changing my mind about this place! read more

So I'm shocked and surprised that a Chili's got a 3-star review from me. They usually average 2 stars. Or fewer. I had eaten an incredibly late and big lunch, but I met J at this location because she wanted dinner. I thought I'd get a dessert or an app or something and be set. Since I didn't have to eat a full meal here, I was fine. Wait was relatively short for 2 adults + an infant, which was good. Hostess was pleasant enough, but she did spend some time wiping down/clearing a table after seating the party ahead of me before she came back over. My friend was running late due to an unexpected and extended phone call, so I sat at the table and did what I always do if I don't have a book.. I played Angry Birds. And yelled at those damn pigs. Waiter came by and got me a Dr Pepper. Refills were always prompt, which is much appreciated when I'm craving the Pepp. When my friend, J, finally arrived, we decided to get a couple of appetizers and she would get a salad or something. I was planning on getting the Skillet Queso anyway, so we got an order of that, plus salsa. Then she wanted to get the Fire-Roasted Corn Guacamole. I hate guacamole. It just tastes like slime to me. Not sure if I've just been unlucky to constantly be trying lame guac, or what... Well, this stuff came out, and I decided to try it. I do love me some fire-roasted corn. ...And I liked it. Not only did I just eat that one bite, I ate about 1/3 of it. Holy crap surprising. Not sure if it was the corn (and flavor of the fire-roasting) or what, but it was good! Would actually consider returning to Chili's of my own accord to get this. Chili's AND guacamole getting a good review from me. Is it the Apocalypse? Are those 4 horsemen I see in the distance? Now, on to the cons: -Something smelled weird. Not sure if it was in the air vents or the kitchen or whatever cleaning solution they use to wipe down the tables.. but 4-5 times throughout dinner, the weird funk wafted my way. Appetizing. -Very small serving of that surprisingly tasty Guac. For $5, we got barely enough for two of us. Had we not ALSO had the queso, I would've been pretty pissed. This serving is considerably smaller than I've seen at other restaurants for a similar price. -J didn't want the beans that came with chicken she wound up ordering (so much for the salad), so she wanted to substitute the 'seasonal veggies', which turned out to be carrots/broccoli. They were pre-mixed, so you can't separate them out, and she hates carrots. She wound up getting corn on the cob instead, and was happy with it.. but it just sucks that it's mixed veggies or bust. -The check was a bit high. I'm not sure if they charged full price for the queso AND the guac (rather than adding one on to account for not double-charging for chips) or what, but for two people to have some appetizers and ONE person to get a chicken entree, it was over $30. We used gift cards, so we didn't care as much as we would've done otherwise, but still. -Salt. As usual, things were quite salty. From the chips, the salsa, the queso, and even the guac (I don't think it was a bad thing on the guac, because it accounted for the sweetness of the corn, but it was definitely there). I feel dehydrated. -The desserts. I loathe Chili's dessert menu as it generally sucks. Seriously, everything is chocolate with ONE exception: their awful cheesecake. Chocolate molten cake, special promo Choco/peanut butter molten cake, chocolate paradise pie, chocolate brownie sundae, chocolate milkshake. Well damn. If you don't like chocolate (like me), you're out of luck. As far as Chili's restaurants go, this one is average. Nice enough staff, prompt refills, etc. But seriously, try that new Guacamole. read more

We saw a female server (not our's) lick a napkin and use it to clean off the screen of the tablet (ziosk) that's on the table, a woman clip her fingernails at the table next to us, and though there were at least 20 other tables empty - we were say right next to the bathrooms. Our server was great, but thanks to everything else, we are definitely writing this one off. Won't be back ever. read more

I've gone here multiple times because it just so happens to be my local Chili's. In general, the service can be okay, but there have been several times where they've gotten my takeout order wrong. On this particular eat-in visit, the food and the service was especially bad. I ordered the Jalapeno Smokehouse Burger and burger was incredibly dry, the cheese was congealed, and the bacon was so thick that I mistook it for a Beggin' Strip for dogs. The service seemed to be rushing me out the door, especially when they brought my check when I wasn't even halfway done with my meal. I will be sure to go to a different Chili's next time. read more

We've been to several Chili's and I have to say that this has been the best in a long time! Our Server, Payton, did an amazing job! He was on top of his game and we couldn't leave any more happier than we did. Our food was exactly as expected and came out just as we ordered it. Definitely will be back to this Chili's again! read more

There are so many things at Chili's I love, but this particular visit I was on a very strict diet. I had their Santa Fe Chicken salad which I fudged a little on my diet, but it was delicious. read more

My husband and I ate here last night. We've been watching our weight and trying to cut calories, so there were only a few things on the menu that met our requirements. Our server was great. I can't recall his name, but he had a very deep voice, and sounded like he could be doing commercials. My husband had the avocado sirloin, and I had the grilled chicken salad. Someone in another review mentioned the lights going off, and it happened with us too. I'd recommend they get their wiring checked, before a dangerous overload happens. Back to the food. My husband said his steak was the best he's had, with a seared outside and a very tender inside--I was envious. My salad was good, though I'm not a fan of onions in the black bean and corn salsa. Overall, the service was quick and friendly, the food was tasty--even within our low-cal expectations, and the atmosphere was upbeat and engaging. The only quibble we had, is that there were no low-cal specials. read more

This location is usually pretty good! A few months ago I sat at a cocktail table and the not very friendly bartender got our drink order. The manager came by to get our food order, didn't write it down, and it came out all wrong because he didn't want to write it down. He fixed our food and brought it out, we never had anybody come to our table for the rest of our stay. The bartender who originally asked for our drinks stayed behind the bar and served her other tables but never came back to us. We were out of water the whole time and needed things, and as a fellow waitress I was just plain confused on who our "server" was. We decided we wouldn't be helped again so we left cash and left. I still tipped 20% but I have absolutely no idea who that tip would go to. Besides that experience, my other experiences have been good! read more

Had a meal here during the day. Way better customer service and service in general. Food came out quick. Waitress was attentive. Food was cooked well. Also, I'm a big fan of the little gadget they have at each table that enables you to swipe your card whenever you are ready, AND prints out the receipt on the spot. Moves everything along. read more

Service was excellent. Our waiter Steven was very attentive. Not once did I have to wave my hand for something. He was always a step ahead. Food was definitely way better than Applebee's. Will stop here again when I'm back in town. read more

Chili's - My daughter's lunch - Top Shelf Tacos (carnitas). This came with a choice of a side salad or soup. - American Near Me - Lewisville, Texas

Bad customer service got seated but no one came to attend 5 mins later another group gets seated and greeted before we did.

The server looked and and then my world went black. I woke up in some cellar with my foot chained to a bathtub and some weird ass recording comes up of some puppet saying if I want to play a game. And then I realized...... read more

Ever feel like you want a place like Cheers? Go see Ashley and sit on the bar. Or talk to the manager. After an incredibly hard day at DFW with delays due to weather for FIVE days and needing some great food and some time to relax...this is our to go place. The food is always good. Not gourmet, but if filled out tummies and lifted my spirits. read more

Ask for Emily. She is on top of it!! Very good service. She pays attention to detail and anticipates our needs (and she's pretty cool.) Good service is hard to find. Emily is the reason we will be visiting chili's again. read more

Was charged a $1.99 Table Entertainment fee. For a device that wasn't even on the table. Will never visit Chilli's again! Nothing like taking advantage of their customers! read more

Sandra, the manager, is quite honestly the worst thing that has ever happened to this store. 10/10 do NOT recommend. She's rude, immature, unprofessional, and disrespectful. Remove her and ratings and employee morale will skyrocket! read more

I recommend the burger menu. Also good service. They are rarely crowded, even at peak hours read more

Chili's - American Near Me - Lewisville, Texas

See all

We had lunch there today it was very good But it was very busy and under staffed. The food was good i will go back but they need to hire more people. read more

I and my boyfriend ate here just this afternoon, and it was our second time in. We were greeted nicely both times, and seated straight away, and our waitress (Chelsea), was right with us, and had our drinks and food out quickly for us. She was also very kind and we will probably ask for a seat in her section next time we're in. I also have to say that the management at this location seem very put together and very kind. The food is always just as it should be, hot and delicious. I highly recommend to anyone! read more

Food was awful. Order was wrong. Things were forgotten. Server started out cranky and then realized that the table behind us didn't leave a tip then her whole demeanor changed. Usually the food is good but this was probably the worst meal I have ever had. It is very disappointing when people work hard and they get treated badly from bad service and bad food. I also noticed the that manager was nearby covering tables almost like a server - that should have been a clue. Now I hope that none of us get sick or have food poisoning read more

where can you go for a good quality meal that won't break the bank? Chili's in lewisville is my fav take out or eat in I love it.Friendly staff and delicious,And if you thought choosing an appetizer was a difficult task, drinks, dinner and dessert is no easy chore either. Yet these difficult choices are by no means a bad thing. read more

Great food: Chili's, Great fun: Chili's, Time out with friends: Chili's, Fun to watch sports events: Chili's. Hard to improve on BEST THERE IS. (almost wish they made a mistake sometime just to see what happens...) Whether for fun, family, business, events, anniversaries, birthdays (for all my family) or just for the heck of it, the Lewisville, Texas store, run by Jason Wilson and his incredible staff are just like family and treat everyone like royalty. Even if we are on the road in the Metroplex, we wait to eat at "OUR" Chili's... read more

Spent my brother's birthday in there. Not too bad but slow service. They forgot to bring out my brother's cheeseburger for like 20 minutes but other than that it was ok. read more

I was there with my dad on thursday, and we recieved such horrible service. It took us like 10 minutes to be sat. I'd understand if it was actually busy, but this place was not busy at all. On top of that, our server took a very long time to even greet us and get our drinks out. And when we did get our drinks, they were the wrong ones. And then when we were ready to order, our server was no where to be found. Like i said, this would all be understandable if this place was busy. But it wasnt. At all. Im never coming back, and im telling everyone to stay away. read more

Normally don't expect much from Chilis but I like the chips and queso for my cheat and it's normally not busy. I was pleasantly surprised with our service. She was super attentive and got every part of my order correct and out efficiently. Great job! (I think her name was Caitlin) read more

good service but cold food ..... cold tex-mex is no bueno

I normally get take-out here and am almost always surprised by the excellent service. I can sometimes walk in, and the server knows exactly who I am and what I ordered. The food is hit or miss, and the portion sizes seem to change at times. Regardless, it's Chilis -- a staple of casual dining. read more

Came here a little while ago with my boyfriend and had the Cajun Chicken & Pasta and the Classic Sirloin - rare. Although my steak magically turned into chicken fajitas when our server, Matthew, arrived with our food, he and the manager apologized and brought me my steak. Both the server and manager were incredibly kind and accommodating. Our server also offered me a house salad while I waited. The steak is usually really good for the price, tonight it was a little chewy and I ate too many chips and salsa and I couldn't help but taste test my boyfriend's dinner, so I wasn't terribly hungry anymore anyways - whoops! But I highly recommend this location for the service and food. MUCH better than the Irving location and the manager made sure to check with us throughout the rest of our meal to make sure we were still doing well and if we needed anything else. Thank you for the great service! read more

Just waited about 15 minutes and no one even took our drink order. The hostess walked by several times. Got up and walked out and no one even noticed. Thanks Chili's. I'm diabetic! read more

Mmmmmm! One of the best restraints I've eatn at, great servas and awesome food!! The honey chipotle chicken crispers... Best thing that happend sense well.. Chicken! Waiters are nice food comes pretty fast for sit down, bathrooms are clean and tables are obviously waxed a lot but in a good way. I suggest you eat here if you get the chance! read more

We all know that when you go to a chain restaurant that your level of expectation should not be set too high. It's just you want it to be good. We just wanted a quick bite and nite cap and it was NOT a good experience. Loud, people were rude, our server got our appetizer and entree out at the same time....The Manager did what she could, but its was one of those....yeah, I get what I pay for evenings. Next time, stay home and make my own snack and cocktail! read more

I always find chilis as the best "chain diner like" restaurant. I took a to go order of half cheese fries, and an order of chips and salsa. The guy who checked me out was very friendly and courteous and even asked me what my plans were for the holidays. Great Customer service goes a long way! I will be dining in soon! read more

I never go to chillis and before last week gave up because my experience were so so. But I think Iceland a change of heart seeing the I had an exceptional experience. It was a Wednesday which is ladies night and its half bottle price of wine. Yyaaayy!! All the staff were so nice and energetic! The food was great. I had steak and ribblets with mashed potatoes and some veggies. It was pretty amazing lol didn't even need steak sauce it was so flavorful and juicy :-). I didn't finish my wine but the bar sealed it up and let me take it with me so that was awesome too! Ill be back for sure especially knowing now that they have great happy hour and specials all the time :-) read more

took forever to take our order,didn't really check up on us , took forever to bring us our appetizer i usually love coming here but today was just not it read more