Really bad service and had a really shady payment transaction. Took 20 minutes for drinks forever for the food and then our bill came. The short story is it was All wrong and once we asked them to correct it, they did and ADDED more things! This females then again apologized and lied to our faces and would call manager for us. Well after 15 minutes I took it upon myself to look for manager and explained. She never Even told him. I'm pretty sure this is how she make a few extra bucks. Time to re-train or filter out staff. I wonder how long I would have waited if I never got up. read more

Service was good. Food not so much. Ordered the margarita grilled chicken. Every bite had hard uncooked rice. Plus the chip flakes were stale. The stars are more for the service than the food. Place seems better for a quick bite at the bar with friends on the weekend. The kiosk is nice for pay at the table. Just need to add Apple pay. read more

Horrid Service! They charge for Chips and Salsa (who does that!) There was a dead fly by the window seal right next to me with a wrapper of chips by it which did not help my appetite the server lagged so hard the whole time and the tacos fell apart by the touch and the were pretty much empty which left me with crumpled taco shells for lunch which is a bad look. DO NOT GO HERE! They need to shut this place down, it is disgusting. I wish I could give it 0 stars but that is not an option. read more

Service matters. When you come to a restaurant you expect to not sit and wait at your table for 10 minutes before anyone comes by or in the lobby for 5 minutes when the restaurant is half empty on a Monday night to be seated. Then you order food and what comes out looks nothing at all like the photos on the menu. The food was bland, small portioned and the presentation was just lousy. Supposedly two servers assist every table. We saw only one who came back to clear our plates. Never refilled drinks or asked if our meal was acceptable. Worst fajitas I have eaten by far. It used to be better here in the past. read more

Andrew was very very rude and unprofessional!!! Took forever to seat us and I told him he has pour customer service and he said oh!!! Thank you!!! What a little jerk read more

This server must have thought we were giving her an additional 20.00 tip. It took her 20 minutes to bring our change back. So the $10.00 she was going to get became 0.00. Cashing a customer out expeditiously and courteously, ensures additional business for the establishment. read more

Horrible service is all I can say! Came in and was told we would have a 15 to 20 wait for a table, so decided to sit in the bar to be seated quicker and catch a game....worst idea ever! The wait in the bar was longer then if we had waited to be seated at a table! Got our drinks (slow on refills), ordered food, and we waited for 45-50 minutes before we got our food. Could be that they were understaffed, but not ever again! So long chicken enchilada soup! read more

We had dinner here at Chilis this evening we ordered our food the waitress and the staff were very nice when we receive our food my husband didn't pay attention to his burger which should have had cheese and bacon on it we we're playing one of those trivia games as we were waiting and we continue to play throughout dinner and it wasn't to the very end when he was almost done that he said hey you know what I didn't get my bacon cheeseburger this is just a regular hamburger he wasn't trying to get a free burger or anything he just thought that he let the manager know that they had messed up on the order. The manager Rene didn't sound apologetic he was kind of just like oh well sorry about that and offered to bring my husband out two pieces of bacon which I thought was kind of cheesy. What are you going to do bring him a piece of cheese on a plate as well it just didn't make sense. Your a major food chain restaurant and you can't simply say you know and I'll bring you out the RIGHT burger.... would you like it to go, would you like to eat it here since we messed up on your order I think that would have been the right thing to do especially at such a restaurant that's been around for years. Sounds like it would have broke the bank to correct it with the right burger and make the customer happy. Very disappointing. read more

We love the chili's in the Tera Vista Town Center. The bartenders are friendly and the food is always good and the happy hour is long and affordable!! read more

The standards are the same everywhere and the menu has a wide range to select from. Super offers for lunch and dinner which works out best for groups visiting. Their tortilla chips with sauce and guacamole is very good starter to share. read more

Chili's was once a decent restaurant to eat at. It has since become a last resort for me. The quality in food has dropped dramatically. The staff at this location is awesome! Very friendly and helpful but they can't make up for the lack of flavor and often over cooked food. I don't recommend eating here unless taste isn't a priority. read more

Horrible experience, please don't go there on the weekend, service is the worst we had to leave because the waiter took sooo long , place is out of control and sucks and the kitchen is filthy dirty read more

I had came here during a busy time and understood I had to wait 30 minutes. The Host that helped me had wrote my name down and my phone number so that when our table was ready, they'd text me. Twenty five minutes go by and I check online to see where I am in line and it says I had been removed from the waitlist. When I go to see what had happened, it turns out they never texted me even though they said they were. The young man with long dreads that worked there apologized because he was supposed to text me when my table was ready and he didn't. Then he tells us that he'll put us back in and try to get us a table as soon as possible. Another 30 minutes go by and we asked how longer the wait would be and turns out that he never put our name back on the computer. They try right away to find us a table and they do. Our waiter honestly seemed like he was drunk or something. He kept crashing into the tables and slurring his speech we couldn't understand what he was saying. Not only that but he smelled like cigarettes. Our food was good but he had brought us the wrong drink and we had to send it back. This is my second time receiving such bad service at a chili's and I don't want to go back. It's not worth it. No more chili's for me. read more

What a dump! Last time I ever go to Chili's. I remember it being one of my favorite place about 10 yrs ago, but their standards have really dropped. Place is dirty. Service is mediocre. Food is so blah! Cold, greasy and unappetizing. I know I'm not happy when my drink is warm, when there's more vegetables than meat in my fajitas and shrimp isn't clean and my tortillas were cold. My boyfriend and I felt like we were eating at a school cafeteria. Never again. read more

The steak and loaded mashed potatoes was not that great and the margarita extremely salty. I appreciated the friendliness of the staff. I also ordered the Molten Chocolate cake which was divine! I'd definitely go back just for that. read more

The staff in the kitchen aren't the brightest light bulbs in the pack. I tried their chili's to go for the first time. Not only did they screw up my order something fierce, but they gave me shrimp instead of chicken which I'm allergic to! How do you mix up shrimp with chicken on the phone I'll never figure out. But the manager on duty made it right for sure! Not only did he comp the entire meal, but he gave us a voucher for a free dinner for two on them (excluding alcohol of course). Kudos Tom! Friendly and fun atmosphere like all chili's. All I have to add is BRING BACK THE AWSOME BLOSSOM!!!!! read more

My family and I frequent this Chili's often. Resalable prices, except for drinks so I have ice tee. Good food they have something for everybody, even baby. When something wasn't right, they always made it right. They didn't charge me for my meal once and even sent me home with an extra dinner. They went the extra mile. Thank you guys. Recommend. read more

My favorite Chilis.... Love the bar area!! Jeff was my favorite he's gone now but Joelle is the best!! Love when you walk in a place and they recognize you from previous visits!! Keep up the great job on service! read more

Placed an order for pick up. The food was late getting out. The order was not correct. And once we got the food home to eat it was gross and old tasteing. Considering you are able to give very specific directions online i find it hard believe someone can not read or just does not care about the product they are putting out. We will not be going to this facility again. read more

This Chili's is really lacking in the quality of their food! Service was ok, food not so much. My rice, which I paid extra was cold and hard. Yuck! read more

Gotta say this is not as good of a chili's as the one in Moreno Valley. Bathroom was dirty, didn't ever know who our waitress was just had a few different people coming by our table asking us the same questions we had just answered with another person. I ordered the exact same meal I did in Moreno Valley last week because it was so good there. Here the steak was so fatty I had to keep spitting my bites into a napkin. The onion rings were served on the plate and not in the basket. When I asked the waitress she was just like it's not a big deal. It's the same thing. OK no its not because they get soggy if on the same plate with steak juices and then by the time I use steak sauce etc. I don't complain or send food back so I basically ate my money literally today. I won't be coming to this Chili's ever again that's for sure. read more

I was served by Angie & she's really nice. The food was good but it took a little while. Still 5 stars though. Everyone here is really nice and my group of 7 got seated pretty fast for a busy night. I recommend the Mango Chile Grilled Tilapia! read more

One of the worst dining experiences. Terrible food, service, environment, and management. Never again. read more

Chili's - Is this a joke? I choose chicken and steak fajitas and it appears they just give me the leftovers of the steak from the day.. - American Near Me - Rancho Cucamonga, California

Horrible service . Being a young adult I'm often given bad service based on the assumption of the server that they would not be receiving a tip of 20% or more . This is normal but waiting 10 minutes after being seated to be greeted then another 20 waiting on just our drinks is ridiculous. I walked out who knows how much longer I would be waiting . read more

Always a great place for a delicious meal and attentive service. I like to start off my meal with a strawberry lemonade or one of their signature margaritas and an order of boneless buffalo wings. One of my favorite dishes is their sour cream chicken enchiladas with rice and beans (part of their Mexican pairings). Order a side salad as a third item for best value. read more

DO NOT EVER GO HERE!!!Was told we would be seated within 30 minutes after an hour still not seated and had a screaming child because he was so hungry. Found out from staff that they had seating for us but that the manager had told them not to seat anyone because the kitchen was backed up! Will NEVER return to this location. read more

Love chili's especially for their happy hour. Was very suprised to see the amount of food and drinks we were able to get for the price that we paid! Dont try the cheesey bites unless you want to crave them for the rest of your life. read more

They have great food.I love fajitas here so hot and fresh.Drinks are great too.Prices are afordable.Costumer service helpful and nice

My wife and I come to the restaurant once a week it's always busy but we go straight to the bar in sit. the waiters the staff the bartenders all do a great job they worked their butts off to keep us happy and I always appreciate it. read more

Had lunch with my daughter the service was amazing the food was delicious and it was just a very great lunch coming back very soon!!

Went to chilli's last night it get one of my favorite appetizers ! I was so bummed when I order it the waitress said they were ALL OUT ! How can you be out of FRIED PICKLES!!! Was very unhappy!!! read more

Great customer service, wonderful staff and well organized environment. I had a great server Ariel, who was so kind, generous, and attentive. I will always ask for her when i come to chili's! read more

Worst dining experience I've ever dealt with. Trying to enjoy a meal with my 3 kids. This is not a place to eat comfortable. Felt rush from the very beginning. With excuse after excuse after I confronted the waiter of rushing us for a order. Server was trying to let me know, sometimes the starter salads will come after the entree. If that is a problem, then you need that corrected and not let me or any other customer have to deal with your improper service. There is no way a cold salad should come after a hot meal. I cancelled my meal, let my kids eat. I asked for my check. The manager came out and apologized. Tried to do her best to make it correct. 2 of Of 4 of us ate. My daughter left and didn't bother staying. Don't bother trying to contact me or ask for me to contact someone regarding my experience! If I cancelled my meal and my daughter walked out of the restaurant. You should know that I don't want to ever deal with a establishment like this. read more

The employees were the best customer service my family and I have ever experienced and the food was amazing too.

I placed an order on Grubhub. I ordered a steak medium rare and it came well done. I also ordered a kid's Mac and cheese and it came with green onions in it. My son is allergic to all onions. I drove there (which defeats the entire porpoise if Grubhub) and explained what happened with food in my hand. The sweet girl at the counter was very apologetic and did everything right. Her manager on duty heard what I was saying and simply walked away. She did not speak to me about anything. I was by no means trying to get anything free. I simply wanted the correct food. I am a bar manager and my husband is a manager at another corporate restaurant. I know mistakes happen and I am very understanding. I was appalled that the manager on duty did not come and speak to me, as I would have in my establishment. I then received my newly made food and drove home assuming it was correct this time. I sat down to eat...AND MY STEAK WAS WELL DONE AGAIN!!! I completely lost my appetite and simply threw it away. This has been my local Chili's for over 15 years. I come here and order to-go from here often. This will be the absolute LAST time I ever walk in that place. read more

When the family debate heats up to decide where to go for dinner on Saturday night I always use Chili's as my secret weapon because it never loses. We always end up getting great service and a meal to rave about until our next visit. read more

Sat in the bar took 30 mins for our server to take the order left an hour after very slow service.

Well, it Chili's. the food was good and the 2 for $20 deal is hard to pass up. The deal was good and so was the customer service, and there was a guy there making balloon animals too so, I'm not sure if he helped or hurt my review. read more

Service was great, waitress was well mannered and attentive. The food on the other hand was ok tasting but dishes were very salty, almost overwhelming after a few bites. My family of 4 all ordered different plates and sampled each others meal & all agreed too much sodium! But that's to be expected when going out to eat...so if salt is your thing, go here. Restrooms were poorly maintained as well as kitchen/serving area on the way to restrooms...may not be very appealing for some. read more

Mi God Best fajita trio ever I tried to go somewhere else Is impossible Once you try that fajita trio with a platinum presidente margarita ......try .. Just TRY not to come back to this place you are hooked for life.... read more