I gave Jessie a deposit months ago but then decided to go with another contractor. I have texted him many times requesting my deposit back, to no avail. I am forced to take him to small claims. read more

did Not show up. Rude answering service. Claimed to. E outside my house. I was home waiting for 2 hours. Nobody was outside

This company is a scam. I scheduled a basic chimney cleaning. The rep showed up 2 hours late, did a 5 minute 'inspection', told me I needed to buy a new cap from them. When I asked about the cleaning he say I needed that too. Charged me $69 for that. No thanks! read more

We set an appointment for an estimate. It was a no call, no show situation. We had the e-mail confirmation with us and that meant nothing to them. read more

Beyond disappointed in our experience with Chimcare. Initially we had a great experience and were excited to schedule install of two fireplaces. Both needed gas lines installed, one was to be a log set and the other a full unit. Gas line install went well, Jim was extremely professional and easy to work with. After that, everything went down hill. They came to install the logs for fireplace #1 and after a couple hours, realized we needed a chimney sweep. How was this not identified prior? So they paused the work, scheduled the sweep (which was an added cost we did not anticipate nor was in the estimate). This delayed the install, however they didn't alert the inspector. The inspector came, we sent him away, and waited for the work to be completed. Sweep was done (and left huge soot stains on our nice slider drapes), logs were finally installed. The unit for the 2nd fireplace was delayed, which we understood - right now there are a lot of issues with supply. No problem. Would have been nice to have communication though, they'd tell us an estimated delivery time, and we'd hear nothing until we pestered with multiple emails...just to hear it'd be another month. We also had a failed install date - they scheduled us, we had everything prepped (we work from home with a baby and a dog, so there is planning involved for people to be in and out of the house all day), for them to no-show. Then we find out it's because the unit was still delayed, but nobody called or emailed. Communication fail per usual. The unit finally arrives and we get scheduled for early January. We again organize our week around this and are ready, they spend a couple hours installing and then come tell us they have to stop and we need to get an electrical box installed. What?! How in the world after 6+ months did they not identify this need. So now its on us to find an electrician (during a time where this is a challenging task due to shortages on everything/everyone), and we have another anticipated cost. And again - inspector comes out the next day because they hadn't canceled him. I don't understand how this company has so much trouble coordinating job schedules. We got the electrical box installed and reached out to get scheduled once again, it's now been 11 days since the latest attempt and ...crickets. Still haven't gotten our final product done with and we've been coordinating with this company for 6+ months. They have zero communication skills, poor estimating, terrible schedule coordination, the list goes on. On top of this, they offer financing - we've had to deal with re-applying 3x because the expiration date on the pre-approval expires due to their cancelled installs. Go anywhere else but here, literally. My 90 yr old grandmother could run a more efficient company. read more

Our technician was knowledgeable and professional. He was very kind and patient with my questions. He didn't mind that I was working from home and he was very quiet. He gave me a heads up when he was going to be loud. Very courteous. read more

The service was good The chimney sweep charming and did a good job vacuuming the debris. What puzzled me was that I could not pay at the time of service. Weeks later I received an email with a bill for more than the advertised cost. Chimcare gave me a discount However the cost was still more than the advertised price. I phoned Chimcare and left a message of puzzlement. They called back and without hesitation resent a bill for the advertised price. which I paid. Would I use them again? Absolutely. Would I verify the cost up front? Absolutely!! read more

Please hire better employees. Today at about 2:10pm (7/08/2022) one of your work vans with license plate 449 NMM sped from hwy 26 east onto the 217 south onramp, cutting off a giant semi truck and crossing over the solid white line between the two lanes. Now ok, maybe your driver isn't too bright about traffic laws. But usually people who drive like a-holes generally are a-holes in life. Do better please. read more

We had a terrible customer-service experience with Chimcare today. We made an appointment with them more than a week ago for them to fix our fireplace. They said they would come today. But this morning they called and said they'd signed us up with the wrong person, not the repair person. Now the only time the repairman can come is four weeks from now. Our house is poorly insulated and we rely on our fireplace a lot. Now thanks to Chimcare's incompetence we are forced to wait a month or more, at the coldest time of year, to be able to stay warm. It was bad enough that they screwed up the appointment, worse that they didn't get around to letting us know until today when I had made special arrangements to be available. And clearly their refusal to even try to make up for their stupidity by offering a better time or at least a discount indicates they don't care at all about their customers. We have made an appointment with another company. The wait is still long but I don't feel able to trust Chimcare not to screw up again. No recommendation for this company. read more

In 2021, Chimcare of Tigard was hired to replace a woodstove chimney for a total cost of $1080. 50% of the service was paid immediately. Chimcare delayed the installation until 2022, with excuse after excuse. Finally, in the spring of 2022, the Chimcare informed me that the work was complete and demanded the second half of the payment, which was paid on request. AFTER payment, I was contacted by the technician that installing the already paid for chimney and parts was not possible. He suggested that we buy new stoves from Chimcare-for 'around' $25,000! Bait and switch scam. I contacted the Chimcare office multiple times about a full refund for the chimney that was never installed, always with a promise that they would 'call back.' Finally, In October, I called the office and informed them that I was ready to file a small claims lawsuit and contact the fraud division of the Oregon attorney general. Chimcare finally issued a refund-for $1000-$180 short of what they owe. Please do not get scammed by this company! Kathy Ahlberg read more

No call no show on appointment, called two numbers & didn't answer. I texted the number back that confirmed my appointment to cancel because of the no call no show & got a text & email back immediately cancelling. read more

We had Chimcare inspect, clean and seal our chimney and we highly recommend their services. The customer service was great, the technicians showed on time and when we had to change the service schedule they never dropped the ball and completed all the requested services. I want to especially commend their technician Luis from the Wilsonville branch. He was a great communicator and went above-and-beyond in every detail of the service. read more

Chimcare was efficient and provided great service. I have a second gas fire place that needs to be cleaned and I will definitely be calling them again. Thank you. read more

This is the absolutely worst company that I've ever had the misfortune to deal with. I contracted with them to do chimney repairs after I had a chimney fire and the initial workers that came didn't seem competent, one tried to convince me to buy a pellet stove instead, and after a very short time they left saying they eould have to come back to build a scaffold and a bunch of other stuff and then never got back to me. After multiple calls, texts, and emails that were never returned I finally got an appointment late October well after the entire project was supposed to have been completed mid September which was then canceled for no given reason and after multiple attempts of unreturned contacts i was given an appointment in November which was again canceled for no given reason. At this point it iswinter, I have no heat in my house, no house insurance since the work wasn't done on time so I called and left a message canceling the contract and demanding my deposit back, which took over two months and a call to them from my legal representative threatening legal action. I AM WARNING EVERYONE AWAY FROM THIS COMPANY! The one positive note which is why they get one star is that Jerem, who is the only one in the company that showed up for any part of the job, built a lovely hearth for my wood stove. They are also way overpriced as I found out when I finally got my repairs done by another company. read more

These guys are pros. Dave, Kelly, Jose and JJ did an outstanding job rebuilding our entire fireplace, installing a stainless tube in the chimney and installed a new wind cap on our home in Lincoln City. They worked five days on it and every night they cleaned up as if nobody had been here. I highly recommend this company. They did what they said and I couldnt be happier with their work. read more

From Chico,CA. Good service. Guys arrived exactly when they said they would. The service took about 1.5 hours. Cleaned chimney and inspected the dryer vent plus did a draft test. We were pleased with the work as we hadn't had anything done for over two years. read more

Kelley was my Chimcare tech, and right away he steered me to an inspection instead of a cleaning to see the condition. As I suspected, my chimneys were not in great shape. He had this high tech unit to show me the inside of the chimney via camera and that was so helpful! He explained what we were seeing, the issues and dangers, and we discussed my options. I feel like he was pretty good about helping me find some economical solutions. One issue is he was going to get back to me right away w/ some estimates but I haven't head anything so we will have to see what happens next. read more

Jim came on a Saturday to inspect/service/clean our gas fireplace. He was polite, took his shoes off at the door and very friendly. He listened to our concerns regarding a gas smell coming from the fireplace and located the issue alleviating our concerns. Our fireplace has never been better and he was even able to increase our flame size! Now we can use our fireplace again!! read more

Michael Porter installed a wood stove for my mother's house. This guy not only killed it in the professional department. He's probably one of the nicest people I have met. First of all we purchased the wood stove from coastal and were told it would work no problem because of the existing unit, It didn't... Of course we got it a few month's back when it was on sale and haven't had time to have installed until lately, so returning it was an option for us. Most installers would have said sorry we can install this stove, Not Michael, his partner and him spent 3X the amount of time it should have taken them to find a way to make it work safely and without sacrificing the look and that's exactly what they did. If I could give them a higher rating I would. Seriously cant recommend them enough! read more

Chimcare of Corvallis is awesome! We had them install a fireplace insert and they were professional from start to finish. The 2 man install crew of Kelly and JJ went above and beyond on their communication and even helped move some furniture that was in the way. They were a breath of fresh air. read more

Clean, well mannered, and took their time to understand our chimney, diagnose for any problems, and quite knowledgeable. It's refreshing to have such polite and professional team in our home. read more

Walter Smith came to our house and did a phenomenal job. He was friendly, helpful, and gave us all the information we needed to get the chimney up and running this winter. He cleaned the inside of the chimney and left everything just as clean as it was before he started. Great communication and very knowledgeable! I highly recommend Chimcare. read more

I'm still looking at bids, but the information and professionalism I received is a huge factor in my final decision. Thank you Chimcare!

Daniel did a great job. He placed a chimney cap, cleaned, sealed and re flashed my masonry chimney. He did excellent work, is very conscious and friendly. I would strongly recommend having work done by Daniel at Chimcare. read more

Rosalio Sanchez and Romario Bramasco rebuilt my chimney and did a great job! They even took pictures of swatches of brick at the store and sent them to me when I was unsure of the color I wanted to select. My neighbors all commented on how nice my chimney looks. They also have great prices. I compared a few companies on price and reviews and that is how I ended up selecting them. Would definitely recommend and use them again! read more

If you're in need of the chimney sweep I definitely recommend Chimcare! Our technician Davis showed up early but had The courtesy to wait until 8 AM to knock on our door, which was above and beyond. I would expect most places to be late but never early. We had just purchased a new home and were excited to use our woodstove unfortunately it would not draft, not only did Davis fix the problem he corrected what the previous owners had done incorrectly clean the chimney, clean the woodstove and cleaned everything up when he was done. read more

Tony and his team worked quickly and efficiently. I received before and after photos as well as a detailed explanation of what needed to be done. After the service was complete I received a phone call with exactly what was done to repair our chimney. I would highly recommend this company to anyone needing chimney work done. read more

Jim came to our home and was able to get both of our gas fireplaces working again. We moved into our new home about a year ago and the fireplaces didn't work. They are also controlled by a remote and Jim was able to explain how everything worked. Thank you so much! read more

Very happy with new chimney. Thanks to Cody and Justin. Yes, we would recommend this company without reservation.

I live in a 1940's house and the the original chimney was on the verge of collapse. I did a lot of online research and looked at reviews and Chimcare kept coming to the top of my list. However, I kept putting it off until recently when I was walking my dog and a Chimcare estimator was down the street. I struck up a conversation and was so impressed with him that I scheduled an estimate. I am a designer so the new fireplace design had to match the original to the house. They even found new bricks that were identical to the originals. From the tear down and rebuild to the interior work and final black metal cap installation the different crews were all really great. They were so respectful of my yard and Mike even offered to put my living room furniture back in front of the fireplace. Special shout out to Mike, Aspen, Igor and Jake - you guys are all amazing. read more

Before I decided to work with Chimcare, I got 7 quotes from different Chimney business companies located in Portland and Vancouver. Chimcare job was Outstanding! From day one when I contacted the company until the job was completed, my experience was great. Jake explained the problem in a way that I was able to understand, and he didn't intimidate me with any sale tactic. Price was reasonable and most importantly, he understood the urgency I had to solve the problem with my chimney. Cindy was very helpful in scheduling the job as well as with any update. Bryan the project manager always communicate with me to make sure that everything was working well. Rosalio who completed the job is an artist, very professional and detail oriented. He made sure that the new chimney looks great by creating a good patter with the different brick colors. He worked alongside with his assistant Eutasio. After the installation, I requested sweep service and it was executed very efficiently too, as well as they sent a technician to inspect the new chimney based on a concern that I had, so they wanted to make sure I had the peace of mind that the problem I had before was completely corrected. read more

Chimcare - Masonry/Concrete Near Me - Tigard, Oregon

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LIked them so much I used them again. Because of the fantastic masonry work they did on the chimneys I decided to have Tony and his team touch up, clean, and weather proof my entire brick exterior and it looks fantastic. They were professional, on time, and did great work. Thanks! read more

Jim was right on time, very efficient, and most importantly did a great job with the gas fireplace servicing. I would definitely recommend Chimcare for your gas fireplace needs. Thanks, Jim! read more

We had an absolutely agonizing experience with ChimCare. Very nice but wow do they not know how to show up. 1st appointment, I take off work a couple hours early and wait for them to show, finally I called them and apparently the truck broke down. Fair enough but why did I have to call to find this out, plus I wasted 3 hours of PTO. So I decide to give them another try, they said they would come by Sunday and make a special visit, guess what, they didn't show and no call. Now here is where I turn into a sucker, since they offered a discount I figured what the heck one more try. They showed, hallelujah!! (Also took another 2 hours of PTO to get home for them)Guy was nice and received a quote to have work done. Two weeks later one of the Mason's shows up to start work(he was an hour late) so he starts power washing chimney and stops about 20 min in. I can only imagine what's next. He tells me, "buddy, you got a lot of problems and the whole chimney needs to be repointed". I said ok, whatever it takes just do it!!! So since he didn't have enough time he pushed this out 3 weeks. The day comes and I take off a couple of hours early from work to be there, as now I'm suspect. As I'm riding home I just knew they didn't show up, yep, again no show. This is seriously a true series of events as hard as it might be to believe. Later I had 3 more quotes, all discrediting ChimCare and the work I was quoted. Thank goodness they didn't show else I would have really been taken for a ride. Stay clear all!! I've contemplated sending them an invoice for all the PTO I used to meet for appointments they missed. read more

We are in SW Portland. We had some issues with the fireplace smell significantly drawing into our home. Chris from Chimcare came to our home for a chimney inspection and cleaning, which was reasonable priced. Not only was Chris a very nice individual to deal with, he took great care inside our house leaving almost no trace of the job. Chris made some simple and honest recommendations to correct our issue and I look forward to the results. Chris & Chimcare did a great job and I was glad to have selected them. I highly recommend using Chimcare and they would be the first for me to call for future needs. read more

When my gas fireplace stopped working, I requested service from Chimcare. James came out, diagnosed and fixed the problem, and then cleaned and reassembled the fireplace. It is working beautifully now and it's so nice to have heat again! James was very efficient and very kind, and offered me a senior discount - which was an unexpected bonus. I am very happy to give Chimcare, and James, a 5-star rating for great service. read more

I found chimcare on Angie's list as a special. I live in Portland and needed a chimney sweep. Michael Wise was my technician and he was very knowledgeable and friendly. I will definitely be using them for my future chimney needs, great work. Fast and friendly. read more

WOW. Michael from Chimcare is one of the nicest people that has ever come to my house to do work. I would only wish all contractors were this way. He explained everything perfectly, did not try and sell me anything I do not need, and was courteous and nice. 5 star all the way. read more

What an awesome company to work with. We made the appt and as promised, they texted when the tech was on the way. They texted when they were finished and emailed the bill. Maclane was professional and didn't try to up sell me on anything as some home repair/sales people will do. We have a wood stove and we use it everyday in the winter, and it looks great now! I would highly recommend Chimcare for sweeping and cleaning. read more

Having chimney work isn't the most exciting thing in the world but the whole team at Chimcare made it easy and not so painful. Brian, Jake, Tony and his team (even Stephanie in the office!) were absolutely wonderful to work with and understood the time crunch I was under to get the work done. The work itself was fantastic and even came with a warranty! Professional, honest and did a great job. I would use them again without question. read more