I go here all the time and the service a bit trashy honestly. Don't expect much from the ppl working there tho cause chipotle barely pays them. They scum you on the portions as well. Recently placed a to-go order and they put steak instead of chicken. I didn't realize until I got home and tried calling but nobody picks up. I had to drive all the way back just for them to tell me they were out of chicken so they just decided to put steak and not tell me. Then they told me to call chipotle customer service for a refund. They didn't seem to realize the inconvenience this caused me. In general the ambiance is pretty average and the place is kind of gross inside. It's sad cause I really liked Chipotle for so many years. Sometimes it seems like the employees want unalive themselv read more

Their burritos are very spicy with hot sauce. I called the Beverly Hills location to ask if I can order no hot sauce in the future. I tried 3 times and I only got the voice mail prompt. I asked for a manager. There is no prompt for that. No live person comes to the phone. So, I will not be going in person. Why would I? It could be a wasted trip if the answer is that all burritos are spicy and cannot be ordered otherwise. B H Chiplote will not be seeing me again. read more

What the hell did you people do to the quesadilla? You turned it into a half burrito with 2 ingredients in it. I guess chipotle really needs all of 3 cents they save on making a full quesadilla read more

Another fast stop, means I stopped by Chipotle. Not much people are there and the place is pretty small. The Barbacoa Bowl was good enough. The meat is very damp but had this kick of spice and easy to chew taste. The rice and veggies are what you expect. Chipotle is an adequate place to stop by for quick quality. read more

Chipotle Mexican Grill - Barbacoa Bowl 3/5 - Mexican Near Me - Beverly Hills, California

I went yesterday to pick up my mobile order and the lady in the front was very rude I asked for my order and told me to head to the back to pick it up and when I asked for my drink she got annoyed for asking. I get to my car just to realize my bowl was half opened and it was spilled all over the bag I was going to head back but the guy was locking the doors. On top of that they forgot to put guacamole in my bowl. Never coming to this location!!! read more

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I work very nearby so I am kind of forced to come here sometimes. There are a lot of places here on S. Beverly to get a bite, but to be honest everything is overpriced and yucky lately. So today I decided to try their soft tacos. I did a simple order, just beans, guac and cheese with some pico de gallo on top. The clerk was up front about the fact that the guac would be chunky and I was cool with that. So I went back to my business and was surprised to received a whole half of avocado in one of the tacos and a quarter of an avocado in another taco. It was not just shoddy prep of the guacamole, the avocado was not even ripe. Like I could not even put a fork into the avocado. So I walked back and i was not really expecting a refund. I just wanted to let them know about it and to not serve it to others. Anyway they offered me a refund no problem and clerk went to get the supervisor. When I told him the issue he stated that the boss would never not let him serve guacamole even if the avocados were not ripe. All i could do was look aghast. And jeez this place is dirty on top of all that like other reviews say. The apathy of their management says a lot. But it has to start at the top. Why do they continue like this? Well in BH people don't seem to care about the quality of food; it is seriously expensive and gross most everywhere. read more

***It's now Friday, 3pm 9/2/22 and so far today is the first time since Tuesday, 8/30/22, I'm not experiencing stomach pain & bloating, nausea, and pooping like crazy.Yes, TMI...but it's true and you & they should & need to know*** read more

I'm such a Chipotle n00b. Thankfully the people here didn't mind. They kindly just kept putting in all the things I chose. In the end, it was so fat it was hard for them to wrap my burrito. I swear it weighed like 3 lbs! LoL What I wish I had known was that sofritas was tofu and the veggies were a bit spicy. Next time I'm just going to have rice, beans, and cheese. LoL. I need to keep it simple. read more

Clearly you guys can't follow directions. All you have to do is read the order slip and place it in a bag but you failed at it miserably. This hasn't happened once it has happened multiple times. read more

Paid $20 for a chicken guac burrito and a drink. Asked for white rice but I guess they only had brown...then went to eat my burrito which fell apart in an instant, guy definitely don't know how to roll. read more

Arrived at 935 and they wouldn't take my order said they were closed. Store hours clearly say 10pm. She was just being lazy and didn't want to help us. read more

Delicious and healthy and worth every nickel !!!!!!!!!!!!!!!!!!! I'm talking about the only one I've ever been to which is on S. Beverly Drive. Can't speak for any of the other locations. Good luck !!! read more

Don't order online. They'll serve you their least fresh food. It's sad the lack of care

This is truly the worst chipotle I have been too. And that is saying a lot because I have been to others that are really bad. The food is well it's chipotle. I don't expect much from a fast food chain. There customer service is hideous. The person at the register doesn't know what he or she is doing because there is always some one new. The people helping the customers at best are condescending and the people in the kitchen seem to be caught In slow motion zone. You can't even really blame them. The blame is on management. They hire unmotivated unfriendly people and pay them minimum wage and expect them to pull the rabbit out of the hat. So why a one star? If the food was any worse the rating would be a zero. The food pulled the ratings higher to a 1. read more

I used to go to this place a lot earlier this year but now I doubt I could ever go back after recent times. Either they get my pickup order wrong, they undercook the food, or they make me wait 20 minutes for my already placed pickup order I made an hour before I walked through their door. Today was the worst. They gave me different bean than I asked for which usually isn't an issue. I for a fact don't have any food allergies. Well idk if they undercooked the meat, beans, or what but I am now in a sweat and nausea from what they fed me. I had to purge just to get rid of the sharp and terrible pain it left in my stomach. Idk what is going on behind the scenes but the health dept needs to investigate because I can tell I'm not the only one who has had this problem at this location. read more

I've been to 30+ chipotle's in my life ! This is hands down the freshest and best tasting. Dylan has great customer service, great communication skills and is kind . I saved this to my google maps so when I'm back in the LA area. I'll keep this location in mind ! 10/10 recommend read more

Five star fast food, how? Well the answer is who- Joy! This is a favorite pickup spot for me and my writing partner. We always order online, always at lunch and always leave with a little more joy because true to her name, Joy always brings joy. Also! Please find me a bowl that tastes as great and fills me up the way a Chipotle sofritas burrito bowl does for the price and I'll try it...let you know if I agree ... and then maybe I'll switch up my lunch spot, but I doubt it because there is only one Joy ! read more

Got the steak bowl with black beans, rice, tomato salsa, cheese, so good! And you can get double rice with it! Easy to call it in and pick up or go by and dine in. Love that it is in the budget too! Especially in Beverly Hills:) You gotta get chips and guacamole too of course! All in all, a good consistent Chipotle experience! Will be back! read more

Chipotle Mexican Grill - Mexican Near Me - Beverly Hills, California

They shake at this one and give you a super sad portion of meat here at this one .......

Love this location. The food is always fresh and tastes so good. Better than the westwood location.

Great service, nice people. If you planning to eat chipotle then this is the best place to visit, I've tried other locations however this one beats them all. Food cooked fresh, and tastes amazingly great , large portions. Easy covered 2 hours free parking if you here before 6pm, otherwise will need to find meter. Will be back for more. read more

They raised the price with no reason at the beginning of November 23 (and they will rise again in January for the minimum wage ) . Eating at Chipotle is becoming expensive considering the quality read more

The dirtiest grimmest chipotle I've ever been do the employees are messy unorganized and beyond rude. I'm so disgusted by this place. read more

No workers, food was shit, and why do they skimp out on the food. Charged me double meat for something they would give out as a single serving . read more

The absolute worst customer service at this location. Unreal how inefficient this team is. 3 people lingering in the back while one girl makes the bowls. The cashier worker is watching a huge line form and not helping make the bowls, mind blowing. There's also a few others just in the back. If you need to grab a quick meal and be in and out during rush hours forget it. Needs better management. read more

Very compact location on Beverly Drive, south of Wilshire. This is a poppin area during the day, and parking can be a struggle on the street. There is a city parking garage right next to the restaurant that has free 2 hour parking, so that's a safe bet, usually. There is not much area to sit down in this store, but when I walked in around 12, there was NOBODY in line. I walked right up and placed my order - unheard of at a Chipotle at lunch time! Anyways, the employees were super quick and nice. I think they screwed me on my order of double meat, but it was delicious as always! read more

Chipotle Mexican Grill - Mexican Near Me - Beverly Hills, California

This was probably one of the more hectic Chipotle joints I've been to. I'm not sure if it was because it was later in the day and the staff was tired already, but everything seemed to be lagging behind. First of all, the food station was a mess. Meats and sauces were basically empty and there were toppings all over the place. It was pretty unsightly, but I'm pretty sure the staff just wanted to get orders out the door. The kitchen area was pretty messy as well, lots of pans and pots stacked up and the grill looked super dirty. Things just took a while to happen and the staff definitely seemed agitated at something. Not my best experience at a Chipotle, but I'm sure it could've been much worse. read more

I'm so disappointed from the employees, how desperate is chipotle to make a customer walk 10 minutes and bring them one cent, I didn't have one cent on me they go like you have to go get it, so desperate are they, on the way out I give them 25 cent and I told them keep the change for other consumer that might not have 1 cent and they can you my change read more

I wish I could give 0 reviews. I ordered an uber eats order. I ordered veggie bowl. I am allergic to chicken and meat. Inside my "vegetarian" bowl I found 4 pieces of beef. I had an allergic reaction and I ended up going to the hospital. Do not go to this location if you like your life. They do not care what u are ordering. Extremely disappointed read more

I went to Chipotle in Beverly Hills and tried to order a cheese quesadilla. Easy enough I thought -- NOT. I was told that Chipotle doesn't use large tortillas anymore, and the quesadilla tortilla they do use must be folded on all sides, cut up, and stuffed into a kids' container. What!? Then the cashier told me that the quesadilla must be ordered online and prepared in the back. Again -- What?! No more human communication? And why make quesadillas in the back when all other food is made in front? I LEFT WITHOUT ORDERING ANYTHING. read more

#NeverAgain I am writing this review as I take bites into the second bag of stale chips that the cashier gave me. This may be the worse Chipotle I have ever been to. I would definitely expect more with this location being in the heart of Beverly Hills. The customer service was mediocre. I had to have the employee remake my taco because another employee was spraying window cleaner into a trash can but way too close to my taco. The taco shell was stale, the chips we ordered were stale, BOTH BAGS, and the the overall experience was just blah. Of course at the end of day Chipotle is just another fast food spot, however, this location is horrible. I really have no other words besides pick somewhere else to gave your lunch if you can. I hope this review helps you decide where to have lunch on Sunday Funday! :) read more

I really enjoyed my trip to this restaurant. It wasn't crowded at all, and was very clean. I really liked the ambiance of this chipotle too, because the light really came in nicely. I've noticed that one of the problems I run into when I go to Chipotles are the lack of seating during busy hours, but this was not a problem I ran into! We went on a weekday during dinner time/rush hour and there was hardly anyone in there. I can't really speak on behalf of the parking situation because we walked, but it did have some metered street parking out front. I was so happy to see that everything at this location was fully stocked, well organized, and cooked to my expectations. I cannot say this for all Chipotle locations I have visited during dinner time. Go here!! The staff is so friendly, a positive experience is guaranteed! read more

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Love Chipotle! But this location gives you very little meat. They're quite stingy. I don't really want a bowl of rice. I prefer equal parts. The employees are immature and giggle and chat with each other. Difficult to get there attention. It's too bad. Otherwise it would be a great addition to Beverly Drive. read more

I say I love a lot of things. Some reviews I say I love sushi, others I say I love pho. All are true. I love them all. But CHIPOTLE - That's the real thing. I would go so far to say that, to some people, I am defined by my love for Chipotle. I went to Chipotle four times in a single week once. I had burrito showdowns here to see who could build the largest burrito and shove them down their mouth the fastest. I love Chipotle. Chipotle is great cheap Mexican food. It's not quite fast food like Taco Bell is, I would liken it more to a Rubio's or Baja Fresh. But obviously, I love Chipotle much more than these other joints. Almost everything is good at Chipotle: Their rice is fantastic, with the lime juice and cilantro. Their steak or barbacoa (shredded beef) are both great as well. Their guacamole is always fresh and I absolutely LOVE their corn salsa (if only I could just buy a big tub of that stuff!). And, if you're a student, flash them your student ID and get a free drink! Specific to the Beverly Drive location, I go here so much, I know the guys there. Pablo recognizes me on a regular basis. Yes, there are tons of stupid high school kids but I will cope if it means I get my Chipotle fix! Plus, there's a Pinkberry on one side and a Coldstone Creamery on the other so, if you're still hungry or craving something sweet, you can drop by either one of those places afterwards. Chipotle is so good... **SEE PICTURES POSTED** read more

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Chipotle effin RULES !!!! el numero uno !!! best burritos at a taqueria style venue... i work nearby and walk over for lunch with all the other hordes of Chipotle fans almost daily.... avoid it around 2-3pm though, it gets over run by the kids from Beverly Hills High when school gets out....they swarm the place and pack it out big-time.... read more

Chipotle Mexican Grill - Mexican Near Me - Beverly Hills, California

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On a Saturday late afternoon, usually this Chipotle on South Beverly Drive in Beverly Hills is packed with customers and it was nearly empty. Nevertheless, I order 3 tacos: 1 chicken and 2 steak. my order was specific and requested the meat separately in containers. Also ordered a bag of chips, salsa and 2 guacamole to go. I got home and of course the order was missing items. We were famished so I eat with my gf. Everything tasted overly salty. And later we both experienced upset stomach, ultimately this food caused us to VOMIT it ALL...gross sorry. We did not eat anything else all day. We are convinced we had food poisoning from food we ate from Chipotle on South Beverly Drive. We should have read all the negative food poisoning incidents on their Yelp reviews. Additionally, we should NOT have decided on ordering food from here, as the place was empty and that was a major clue. Cannot recommend unless you want to get food poisoning. read more

Wow!!!! I have eaten at this Chipotle for over 10 years. Today was the best experience-- so much !!! Even the food tastes extra delicious. 12/23/2021 / 12:10 PM / Order #120 read more

Sabrina is a very rude employee. I'm not sure if this is her first job, but she really acts like it. I ordered a burrito and asked for steak. She puts a teeny tiny amount and I asked her to give me what was left in the spoon and she replied "we have portion control here." Are you serious? That's a great way to turn a customer away. Is she really telling me she isn't giving me a bite of steak? Wow. The training is really lacking here. I should have walked out, but my daughter was Hungry from soccer practice. She also appeared very sweaty and dirty. I noticed you can see the back room where the employees are and it doesn't look clean. For a fast food chain that was publicly Acknowledged for having Ecoli in their food shouldn't be haggling with customers over portions. I wish this business luck because I'm not sure how they get repeat business. F- I also noticed a lot of employees loafing around not doing anything. There is always cleaning to do and they should be working read more

I came to this chipotle three times so far, and every time after I finish my meal(or right after I order) I wished I've gone to other places instead. :-/ I like chipotle in general, it's just this location, the service is not good, I don't know why they have this attitude to get the customers out of the door as soon as they could and I seen it so many times that they just ignore the people ordering and rush to dump stuff in a bowl/burrito. I get it it's a fast food place, but they were not that busy that they can't pay just slightly more attention to their customers and be less rude. Oh, and the place is pretty dirty, food all over the table and on the floor too. The good part would be they are fast and cheap especially for this area. read more

I went to Chipotle against my better judgment today only to encounter a bug in my food! Judging from the size of this bug, it must have been feeding on the carne asada because--that thing was huge! All jokes aside, I should have known better than to order food from this restaurant. Both, interior and exteriors, were filthy. I tried calling them directly to relay all of this, but there was ZERO customer service available to take my call. EAT HERE AT YOUR OWN RISK. read more