I understand Chuck E. Cheese is often staffed by younger employees, and I don't expect over-the-top customer service. However, I do expect staff to show at least a little enthusiasm when they're working with young children. I attended a birthday party here today, and the overall experience was disappointing. The pizza was underwhelming, and while the games are fine for toddlers and younger kids, there are plenty of better places to take your family. The most disappointing part was when Chuck E. Cheese came out to greet the kids. They were all so excited for high-fives and pictures. My daughter was standing directly in front of Chuck E., reaching out for a high-five, but she was completely overlooked. I understand the person in the costume may not have seen her, but the employee escorting Chuck E. was standing right there and either didn't notice or simply didn't care enough to point her out. I actually had to say, "Hey, she wants a high-five." That moment matters to a little kid. Those interactions are what children remember, and it takes almost no effort for staff to help make them feel included. Instead, it felt like everyone was just rushing to get it over with. The employees throughout our visit came across as disengaged and uninterested, and their attitudes reflected that. My daughter still had fun because she's two and enjoyed the games, but as a parent, the experience left a lot to be desired. Unfortunately, I won't be returning. There are plenty of places that put in just a little more effort to make kids feel special, and that makes all the difference. read more

Went to Chuck E. Cheese and had a terrible experience. The manager wouldn't split points onto 3 different cards and acted like it was too much work. The staff seemed lazy and unhelpful the entire time. I ordered a chocolate chip cookie and was told they were "out of stock" on chocolate chips ,so they still served me a chocolate chip cookie with no chocolate chips at all. They also said they had no ice, even though the salad bar clearly had plenty. None of it made sense. The environment felt dirty and poorly managed. The workers were disrespectful, especially the girl at the front desk. Employees didn't even seem to know what they were selling or how things worked. Overall, this is a horrible place to bring your kids and I definitely won't be coming back. read more

This location was really great. I was very surprised on how they were able to host the party and time it out pretty well. I didn't need much instructions other than they told me when food would be brought out when Chucky would be brought out and it was great my son got to enjoy the blaster machine because we hope we booked a party there. My family and the kids enjoyed the games for unlimited play for two hours and my son was able to score the large Chucky plush for his birthday. It was such a fun environment. It was super busy on a Sunday and it was a wonderful party. I would definitely book again. read more

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We stopped here for my daughter's birthday. The kids always have so much fun at Chuck E. Cheese. It's such a vibe for the children, but I will say I was very disappointed because our pizza took forever. Apparently their buzzer wasn't working that day and we ate cold pizza. My kids didn't mind it of course! Me as an adult, I do because we're paying for the service and they should make sure that everything's working correctly. I will say there was a lot of young people working that day and they did an amazing job. I think that they were short staffed. I would highly recommend that they make sure that they deliver the pizzas to the tables. read more

Chuck E. Cheese - Pizza Near Me - Redwood City, California

Just visited Chuck e Cheese in Redwood City & I couldn't be more disappointed! Kids running the place , no manager on site. Pizza was basically all crust , the salad bar was a miss. The lettuce was covered in water and black. No syrup in the sodas. I'm extremely disappointed Chuck E. Cheese especially the demographics, you would think they would try to uphold their standards. Do better ! read more

It is a nice place to hold a birthday party and they provide the food and cleanup! This particular one had a climbing play area with fun slides. They had lots of games. The best part was the girl, Aylin, who was our hostess and she was on top of everything! Brought pizza after pizza and even did little touches like put a sticker to distinguish the Diet Coke ( adults) vs kid's sodas. Pizza was actually pretty good. We had meatballs with spinach, supreme with a mix, cheese and pepperoni. It went quickly and we ordered more even. The wings were a bit pricy but these were also good with the celery and ranch too. Overall, the kids loved it and enjoyed the party and Aylin made sure it was smooth sailing- THANK YOU for working so hard( we had a big party!)! I really liked the play area more than the games- think better for younger kids! Only con, bathroom needed paper towels and some people made a mess in the bathroom( there is always someone!) which is not Chuck E Cheese's fault, but have to keep on top of that with frequent checks I guess bc it was nice when I first went and someone made it dirty by the time I was leaving. One thing I would like to add is there is no tip line on the receipt or with the packaging which is refreshing to see since we usually are tipped for the stupidest things often! BUT in this case, Aylin and the staff work very hard running around, so we left 100.00 tip in cash (to assure she gets it bc she really deserved it!). So even though they don't ask for tip(and she was surprised and gracious saying we didn't have to), please do tip them fairly these young staff who are running around trying to make it a great birthday for your little ones! read more

Chuck E. Cheese - Pizza Near Me - Redwood City, California

This review is for management. I wish I had gotten the manager's name, but it was the girl with the red hair. I go to this Chuck E. Cheese location pretty often since I have a membership (1-4 times a month). I consider myself a low-impact customer--I keep to myself, and NEVER complain. My son's favorite part of visiting is the birthday show, which is exactly why we decided to host his 3rd birthday party here. Unfortunately, the service during the party was not great. I am fully aware that I chose the cheapest birthday package, but I still expected a basic level of customer service. The party was supposed to start at 5:30 PM and started a little late. I arrived at 5:00 PM to make sure everything would be ready as guests arrived, but the food didn't come out until around 6:45 PM, almost two hours later. I understand it was a large order, but it was frustrating seeing other parties, including one that arrived after us, receive their food first. To make matters worse, about one-third of our party ended up getting sick afterward. When it came time for the birthday show, which again is the main reason we booked the party, we were told it was not working. I understand that technical issues happen, but I asked what the solution would be since that is what we paid for. I suggested alternatives like playing the song on YouTube, using a speaker, singing, or even waiting until it started working. The manager refused all options, saying they could not accommodate us because they had other parties going on after ours. This didn't make sense considering our party ended at 7:30 PM, and we ended up staying until 9:30 PM, and there were no other parties during that time. The manager repeatedly avoided speaking to me directly and instead kept sending an employee back and forth to communicate with me, which was unprofessional and put that employee in an uncomfortable position. When I finally spoke with the manager, she mentioned a refund, but made a point to say in front of people that Klarna was used for the payment, so there could be no refund. She repeated this multiple times, which felt like she was trying to embarrass me, suggesting that because I used it there could be no refund. I have used Klarna at many establishments before, and refunds are handled the same way as cash, credit, or debit transactions. I explained that I had spent around 600 dollars on my debit card (since klarna was an issue with her) that same day and asked for some kind of solution, either a partial refund or even something small like letting some of the kids use the jumper area to make up for the situation. She refused. She then mentioned the issue might be fixed by resetting the system, so I said "Do it", but then said they could not reset it because it would inconvenience other customers. At that point, I asked if what she was saying was that my time and money were not important, and her exact words were, "yeah, pretty much," followed by laughter. The entire interaction was frustrating and unprofessional. I truly wish I had recorded it. Bottom line, I was not even asking for money back; I just wanted a solution. They advertise their birthday parties as including: 2 hours of unlimited gameplay The birthday show Birthday ticket blaster experience Upgraded prizes for the whole party Food package However, the manager told me I should not have expected the birthday show because it is "not required," which is completely misleading. If you are going for a casual visit, it might be fine. But if you are planning a birthday party or special event, I would strongly recommend going elsewhere. This experience was not worth the time or money. read more

Plusses: + The trampoline zone was probably the best exercise and most joy my four year olds had ever had in a place of this type. + The pizza actually isn't that bad! + The "unlimited games" pass is well designed to give only about one minute of play per scan which ensures that kids won't have to wait too long to play a popular game. Minuses: - They charge you for grippy socks for the trampoline, even if you already have grippy socks that are not Chuck E Cheese branded. - The flipside of short gameplay for unlimited games passes is that while you get to play quickly, you then have to wait to play again. read more

Another birthday party! When you have an elementary school-aged son (or daughter), you end up going to a lot of birthday parties--at so many different places. Weeks with many birthday parties usually mean eating a lot of pizza, haha. Chuck E. Cheese is a classic spot for birthday parties. Games, pizza, and prizes--what could be better? However, places like Dave & Buster's are becoming more popular these days. Anyway, it was a fun day with games, catching up with people I hadn't seen in a while, and surprisingly good pizza! It was an enjoyable birthday party! read more

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This place smells good- I smell childhood and burnt pizza. they have good soda and good prizes but most importalny they have this thing that comes out dressed like a mouse NEVER SEEEN THIS before. scared the living bajeepers outta my son. NOT going back there if they think this is normal to have a mouse running around. NOT SANITATARY! ITS A MOUSE!!!!!? UMMMM HELLOOOOOO desease. read more

I had such a great experience here! The food was absolutely spot on--the pepperoni pizza had that perfect crujiente (crunchy) crust and the toppings were fresh and delicious. But the real stars were the wings; that hot honey butter flavor is incredible and it actually stayed adhered to the chicken instead of just pooling at the bottom of the box. A huge shoutout to Diego Espino! Even though it was clearly rush hour, he was so friendly when I arrived for my pickup. He guided us through the crowd and made sure we had everything we needed with a great attitude. read more

I am incredibly disappointed by my recent birthday party visit to this location. We came here expecting a fun celebration, but the experience was ruined by a lack of service and blatant unprofessionalism. First, the tables we're not ready in time. As a guest I understood however it was not for the hosts. Then, food took extremely long- almost or about an hour wait (on a two hour reservation). Then the "guaranteed show" was not working, and when brought to the attention of staff, they offered zero assistance, refunds, or compensation. To make matters worse, the manager on duty was exceptionally rude. She did not have a name tag on, but she was dismissive and actually made faces. It is unacceptable to treat guests this way, especially when we are paying for a birthday package for little ones. I left feeling completely undervalued as a guest. If you are planning a birthday event, I would strongly suggest looking for a venue that values its customers and maintains its equipment. I will not be returning to this location. read more

Really disappointing. Absolutely run down. The mascot does not come out to dance. We gave this location many chances. The bathrooms are awful. Completely dated, no soap at all to wash hands. Bring your own soap if you come here. The sinks are up very high. There are no child boosters to the sinks for them to wash hands. No kid sized toilets. Doesn't seem that it is a place that caters to children based off the bathrooms. Where there are children soap must be plentiful and so should hand sanitizers. The photo both doesn't seem to be cleaned up and the pictures are always blurry. Corporate Quality control needs to drop by this place. We have been to other locations where Chucky cheese comes out to dance regularly. The place looks clean and the atmosphere is way different. I hope the team does something about this run down place. It is a shame we have to drive to other places. read more

Just had my daughters 6th birthday party here. 10/10. Customer service was great since booking. Website was informational and easy to book. Got a call a few days before to confirm. Party was set for 12:30, they let us set up 40 min before. Place was clean and surprisingly not stinky. Food was great, host was on top of it the entire time. Will definitely return for future parties. My daughter's favorite was the stuffed crust pizza. We also enjoyed the wings read more

The place is ok. Bathrooms were filthy. I'm mainly complaining about the manager named Fan and quality control as far as food goes. I ordered a gluten free pizza for my son.. as the buzzer went off i went to pick up the pizza and asked again to confirm this was gluten free. The female employee verified it was. Well a few minutes go by and my son after two bites realizes he's not feeling good and his stomach hurts. I take it back and manager Fan confirms that's it's a regular pizza when i clearly ordered gluten free. Fast forward to 20 minutes later when my son is having an allergic reaction in front of the register vomiting his little heart out. The manager was not quite understanding the severity of the situation and only offered a sorry. A simple sorry. We had to ask for a refund. I don't think he's equipped to be a manager because he clearly lacks the skills to communicate effectively or properly acknowledge the situation when it involves children with allergies. read more

I CANT TELL YOU HOW MUCH ENJOYMENT I GATHERED FROM THIS PLACE. When I walked in I was greeted by the smell of burnt cardboard and cheese pizza that brought me back to my child hood. My son just turned 7 and we took him there with his best bud. We loved the helpful staff and the arcade machines. The guy behind the counter refused to give me a ps5 even though I won square and fare. Instead I was able to acquire a jumbo beach ball- we brought it home and my doggo named lucky LOVED it. He popped it but it was fun while it lasted. Overall I would love to bring my work my co workers there with their family and whoop them in ski ball. THX YOU ARE AMAZING read more

This is my go to CEC since I live in San Mateo. My kids love it here and I like to take them here when it's really hot out to get some AC or to just let them run around. The pizza is surprisingly good and getting a membership here is worth it especially if you come often enough and can take advantage of the food discount. This is not as big as the San Jose one but is still a decent size. I have felt safe bringing my kids here and letting them run about. The staff are also pretty good and helpful. I want to give a special shout out to Leslie who is very friendly , patient and helpful. Thank you! My kids and I will definitely be coming back again! read more

I absolutely loathe this place. I've been twice in the past year thinking it would get better but somehow it managed to get worse. The staff here have zero interest in doing their job. Here are a few things that stood out: Cost: Paid $60 for a small pizza and 1 hour of play - seems pretty ridiculous. A miserable staff member gave pizzas to someone else and walked away from the food window, didn't even acknowledge me while it was obvious I was waiting to ask a question. I waited over 5 minutes to finally be attended to. Safety: While I was there, a little kid (Probably 3-4 years old) was brought back inside by a stranger who found him wandering in the parking lot. WATCH YOUR KIDS HERE. No one was at the exit despite them "pretending" to stamp and check hands. Jumping Area: We paid additional more for our little one to jump in the trampoline area, and the lady working was so out of it. Kids were breaking rules by laying down (the sign specifically says not to) and the lady working was spaced out and couldn't be bothered to actually enforce the rules. Food & Drink: Half of the soda fountains didn't work so choices were limited which was disappointing to a 6 year old. Prizes: After $35, my son got about .50 (or less) worth of crappy prizes. Even he was disappointed and he is usually pretty easily pleased with junky toys. We also waited 5 minutes for the prize attendant who was sitting on his phone in the back of the kitchen (i could see him through the food window). Wont be going back. Would rather take my kid to Target next door and let him pick out a new $50 toy than waste it here. read more

Man, this place is getting more expensive every year. I went with my 3 boys, and I bought the 30 minute card, and we had issues with dispensing. The card The manager came out and gave us 45 minutes on each card. Love that, but yeah, I bought these cards at 1:28 PM and by 1:48 PM. They didn't have any more time. It makes no sense! The manager even told me that he gave me 45 minutes and told me 45 minutes. I brought this to his attention.And he kept telling me that the car should be working, but yeah, it wasn't.It was so past and there were understaffed that we couldn't do anything else other than just go home. I believe that during the weekend there should be more staff. It was too crowded and no structure. All the kids were going on top of the games to try to make the high scores on the basketball and on the rolling ball. But I did enjoy my dipping dots! read more

The only reason why I am rating it 4 stars is because I don't think the birthday package experience is worth the amount I spent. I purchased the party package worth ~ $700. From my understanding, every party is assigned a party host, who should be on top of making sure we are okay throughout the event. However, our party host wasn't as attentive as we had hoped. Prior to being out of drinks, I had ordered additional pitchers. The party host said she'd add it to my tab and put in my order. About 10 minutes later, we were out of water and other drinks that I had ordered prior to the add-on pitchers. The host kept saying she'd get to it, but it took almost the duration of our eating time to finally get refills. By then, the kids were ready to get back to playing and it was almost time to pack up. There was only one other party going on during our time slot, so I'm not sure why she disappeared for that long. I think you're better off getting to Chuck E Cheese early and reserving tables open to the public (since it's first come first serve basis) rather than paying extra for minimal attention. read more

Yes I'm giving Chuck E Cheese 5 stars, unironically. It was super clean, food was good, staff was friendly, and kids had a blast!

The food is the only thing good about the is place. The Service sucks and I never would recommend this to anybody. The ambiance is okay it's not that good the only good games are ski ball, football, basketball, and the piano. This is the worst Chuck E. Cheese I've been to in my entire life. And you have to have someone 10 years old or older to enter the building. This place SUCKS!!! read more

Had a birthday party here literally today from 7-9pm and let me tell you the WORST experience. Do NOT recommend, Not only did they have the name wrong, i had to wait for them to set up the cards and wristbands for i don't know how long, they did not check in at all. They did not let us or the other party know "hey its almost 9 please start wrapping it up" right at 9 i'm not even kidding some asian guy said "ITS 9 WERE CLOSED GET OUT WE HAVE TO LEAVE AT 9:30" and was basically throwing us all out. we had no heads up at all, everybody's rushing while him and the other crew members are shoving us all out the way. This was a horrible experience. read more

Took my nephew here because we was bored at home, everything went well the only thing I didn't like was we have to get a separate transaction for the trampoline place which don't make sense if it inside Chuck E. Cheese. Also the staff I forgot her name she look like she was the manager she definitely took good care of us, she needs a raise or a award because she made it a breeze for me and my family. read more

Booked a party last minute for 25 kids, and about 20 adults. Loved how we were hosted. Very accommodating and friendly staff. No games out of order. Food was good. Everyone loved the Dip n Dots dessert. I wish I caught the names of the guy who helped us and the lady as well. Everything was great and Everyone had a good time. Will return for more birthdays in the near future. read more

This location is small and run down. Half of the games don't work and just eat your credits up. This location is staffed by young high school kids that have no idea what they're doing. Kitchen staff look very sloppy making me wonder what has touched my pizza. When no one came to the pick up window for 10mins I tried to walk in to get someone's attention. A young boy ran up to me with his arms out telling me I cannot go in. Well please just don't be sitting around with free soda in your hands not helping customers. Avoid this place. read more

Took my son for pizza and games. Ordered a medium pizza and started to play while we waited for our food to be done. We played for an hour before I went to go check to see what the hold up was with our food, the cashier never put our order in or the kitchen never received the ticket for our order, I forgot what the excuse was. And the men's bathroom had dookie on the toilet seat read more

Got the deal for 53 dollars 2 unlimited 1hour. Great for entertaining kids. Wanted to try food but was pretty full before going to the place

First time at this precise location, half the machines were out of order. Some worked and took your play points but the game wouldn't start. Almost all tables were dirty and full of old food and trash so I had no where to sit and put our things down ( diaper bag, kids sweaters etc ). Bathroom was clean at least I'll stick to my local 2 story Chuck E Cheese in San Jose read more

This Chuck E Cheese is clean, great service, and tons of fun. Also, the salad bar and pizza are also good!

This was my first time to Chuck E. Cheese in forever. Especially since they've upgraded to cards instead of tickets as well as during the pandemic. Good thing I took my Son for the first time. He just loved riding the rides. I'll most definitely be back here if I'm still in town. read more

Chuck E. Cheese - Pizza Near Me - Redwood City, California

a bit understaffed, but fun for children...walking in with nobody at the entrance...later told we must return to the entrance to be stamped...haven't been since myself a child...card system...purchasing a card and deciding on 1 hour play...some bonus offers, but paying $25 total...paying by the hour seems to be the best option...scan and play as many games as possible...as fast as possible...getting on little rides...small little rides you typically see in front of markets in the 80s and 90s...playing for tickets...skee-ball, basketball, coin push, etc...playing some video games...motorcycle, cars, shooting...photos in from the photo booth...everything is included in the timed play purchase...animatronics mouse show too...real mouse in costume on weekends during parties...getting roughly 1,500 tickets in 1-hour play...trading in for some cotton candy for 300 tickets and a little toy for 500 tickets...serious fun for the kids... read more

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this place is incredible. ive never felt so accepted and seen in an establishment. i met Chuck Himself, and he literally felt like family. Mr. E. Cheese, if you will, showed me true brotherhood and camaraderie. i will never forget this night, he touched me in ways i simply cannot describe O_o read more

This place is fantastic! The atmosphere was lively and fun, and the decorations added the perfect touch to our celebration. I was impressed by the attention to detail. Everything from the table settings to the show was well thought out and made for a memorable experience. The staff were friendly and accommodating. They made sure we had everything we needed and went above and beyond to make our birthday success. We were able to customize the space to fit our needs and preferences, which made our party feel unique and personalized (we had about 40 people) Special thanks to the manager, I believe his name is Alex, for great experience read more

Went here recently on a weekend for game time with kids! A nice range of games, including ski ball and a whack a mole type game. There's a football game using an actual ball and a basketball hoop game with a ball as well. There are plenty of screen type arcade games too. There was a worker cleaning and the place seemed clean enough to me. Fun times! read more

Oh my. Pretty much my version of hell on earth. This place is LOUD. Seriously, what is wrong with being able to have a conversation with the person standing next to you? Ridiculously loud music combined with a hundred screaming kids, blinking and boinking arcade games..... I went home with a headache. I feel for the poor employees as I am sure the noise level exceeds OSHA standards for a safe workplace. About a quarter of the games and machines didn't work correctly. A car ride that didn't move, a whack-a-mole that didn't spit out tickets, a ticket counter that didn't count or didn't provide a receipt. Combine with cheap and unhealthy food..... read more

Our son had his 5th Birthday here and it was amazing! The kids had such a great time and the staff was so helpful making sure that everything ran smoothly. Highly recommend. read more

We enjoy our visits, my son had a blast. I take my son here many times to play the games. The pizza is actually decent. A good variety of games for all ages. I recommend as a great place to spend a couple hours with your children. read more

Chuck E. Cheese - Pizza Near Me - Redwood City, California

There is not enough room for the reasons. We waited over an hour for our food. The bathrooms were a mess. No toilet paper in all of the stalls. I spoke with the manager and asked for some toilet paper to be put into the restrooms. He responded, "Sure." An hour later, no toilet paper. read more

The kiddos had fun and the games we're all up and working how rare is that?! The 3 stars are because apparently there was a problem at the registers and the lady who said she's the manager (an African American young lady) was yelling at the customer. The customer was clearly confused as to why the situation had escalated and was shaking her head saying I don't understand. The manager kept yelling that she had 3 stars on yelp and that "people were just crazy". There were children present including my own kids (I was waiting in line to purchase a toy) and so I left it there and walked out. Management at this location: you should attend a customer service seminar or find another job where you are not dealing with people. read more