I purchased my vehicle from Ciocca in August 2016. My experience during the purchase process with Tyler was good. My first experience with the service department was for an oil change (free twice within the first year after purchase) and tire rotation. I had an appointment and had my newborn and toddler sons with me for that appointment. For whatever reason, it took two and a half hours to complete both basic services on my car. When I received my survey through email concerning my service appointment, I expressed my frustrations on the length of time of the appointment. I did receive a phone call as a follow up to my rating with an apology. Today I had an appointment for my second free oil change, and I had high expectations that I'd be in and out based on my first complaint. My service advisor was Chris, and while he was so, so courteous, I wish he would've asked me at the end of my appointment if I'd be back rather than at the beginning because my answer would be NO. I arrived promptly for my appointment with my infant son. Once we reached the 90 minute waiting mark, I became frustrated and asked for an update. A young lady went back to the service area and informed me that they had to wait for an oil filter to be delivered because they don't keep oil filters for Volvo's in stock. I asked why they wouldn't have it in stock PRIOR to the appointment and was told that sometimes vehicles have different filters that may fit but that the technician has to actually VIEW the vehicle to determine which filter to order. Ok, great, but the vehicle was serviced here before so the filter should be on file. Overall, I felt this was absolutely unacceptable, and especially unacceptable that nobody chose to inform me of this prior to me getting up to see what was going on. While I appreciated Chris's sincere apology when the car was done after two hours, it was not his fault nor his error. I also think the reasoning behind the delay was a blatant excuse because another customer informed me that she waited two hours as well for her oil change and drives a Honda (which you would think they'd have all parts needed in stock). While I believe that perhaps they didn't have the filter in stock, I think their service department just needs a TON of work. Many other dealerships offer 30 minute express services for basic needs such as oil changes for a similar price, and I will not be back to Ciocca for my service needs, nor would I recommend them to anyone else. read more

Went to just get a oil change at this place, they said i will not pass inspection because my tires and brakes were bad. Said it would be 850$ to fix i said no. My tires and brakes are perfectly fine and needed no attention at the moment. Then they ran my car through the car wash without asking me. My car has never been through a car wash. Never has been improperly washed. Guess they thought because im young and dont think i know anything about cars they could try and lie and sell me stuff that was not needed. Would never take my car here again and would not recommend to anyone. read more

I bought a car there and was immediately pressured that day to buy an extended warranty. Both the finance guy and our saleswoman were trashing the 3 year warranty that came with the car, saying all sorts of things like the computers wil fail, etc, etc if you don't buy the ex warranty! Under all the stress, I agreed to buy the warranty. After leaving the dealership I changed my mind. When I called the finance manager, he gave me the runaround and did not fax me the correct form to cancel the warranty. I gave up and called the warranty vendor (not Honda)- but a third party- and canceled it directly on the phone. Never again Ciocca! read more

I took my 2010 Accord to Ciocca Honda 2 months ago and they replaced one of my brake calipers that was locking up. I got new brake fluid, pads/rotors and was sent on my way. No issues with this visit. About a month later, by Brake light along with VSA light and another light were coming on. I was concerned this had to do with the work they did on my brakes, so they looked at it. I was told that my brake sensor was broken and I would need to replace the master cylinder before my next inspection in order to pass. I chose to wait on replacing this part since I had time before my inspection. 1-2 weeks later, I noticed I was pushing my brake pedal a lot more than usual and I was concerned something was wrong with my brakes. A mechanic friend of mine took a look, I was out of brake fluid entirely, and there was a slow leak from the caliper/bolt Honda replaced. He filled the brake fluid again and tightened it, so it looks ok now. Needless to say, I do not recommend getting your car serviced at Ciocca Honda. They had an opportunity to catch their mistake but they misdiagnosed the issue which put my safety at risk. Think twice before using their services. read more

I love the crv exl and dealership sales and staff on sales level are very nice ,but remember they are all under the same roof . At the signing with the finance person {Nick cook} I felt pressure that made me feel like walking out ! also this guy hard hit my credit report 4 or 5 times for different banks and I have a score of 750 wth? beware of extended warranty at the time your buying your new car because a honda car is supposed to be great on the sales end but seems when your signing the loan and paper work nothing is covered on the 3 year 36000 and the 5 year 60000 mile factory warranty and everything on the car will break and wont be covered ...? Sales and every dept in this dealership are pushing a very cool front on sales but have a fire going on in the finance dept with people buying a new car happy and ready to sign any shit the they push across the desk .Buyer beware do your home work you will pay interest on the entire loan term for extended warranty for allot of parts that are already covered .Other than that the car I traded they were very fair and gave me a good price on the crv exl just be careful of these back office shenanigans in the finance dept of ciocca Honda . its a very nice atmosphere and good price dealership everything is nice except for the Pressure sales at the end after you would thing the deal is done ..I purchased my Crv from Zac deitch a very good salesman down to earth and answered all my questions very well he would be a great salesman to help you buy your next car or suv ,just remember they are all in the same building together and share on total sales of everything extended warranties options and so on I hope I have helped somebody out there be ready do your research and be on top of your game when signing.Thanks Mike L .I used a persons name at the top that is public knowledge and posted from that dept on their website I have no regrets buying my Crv here But I just wish at signing the paperwork it would've went a different way. 10/1/2015 read more

Stopped using this dealership. After a talk with a service manager and unmet promises I'm done. I gave them multiple chances to make things right and their service just didn't meet up. They have great prices but that's about it. Maybe my standards are high, but at least follow through on the things you say you are going to do. read more

I came in to replace my 2009 Honda Civic with a 2020 Honda Civic. Upon sitting in the new car, I hated it immediately. The design of the center console is too high and constricts leg room. I spent over 5 hours at the dealership and tried to leave a few times but was pressured to finish the transaction. I was told the standard package was "included" in the price only to find it itemized on my estimate and told that the package could not be removed from the car (that's not my definition of something that is "included"). In my exhaustion, I closed the deal too soon. Upon leaving the dealership I discovered that the design of the seatbelts in the Fit is flawed and that they pinch my hip. I tried to seek resolution at the dealership the next day. I was told I could trade the car in for less than I paid for it the previous evening, and that there are no replacement belts available for the car to address the pain it is causing me. (This is a known issue on many online forums, here is one https://www.fitfreak.net/forums/3rd-generation-2015/83365-seat-belt-pain-new-ex.html). I feel that this was poor service and I now tell everyone I know that I will never shop at Ciocca Honda again, and that I would think twice before buying another Honda at all due to the poor design. read more

Stopped in with a friend to test drive a 2016 Pilot. Matt greeted us, and it was downhill from there. No personality, had no clue of basic info on the Pilot, etc. Ciocca offers no assistance with service and everything was a liability, according to Matt. We weren't allowed to drive the car off the lot, but we're able to drive it back on the lot. Makes no sense. Matt let us know that he was a veteran salesperson after being there for 14 mos. not years, months. Is turnover that bad? I'll be sure to shop elsewhere for my Pilot! read more

My son and I went here tonight to look for a car. We walked around the parking lot went inside no acknowledged us. Three or four men were in the office and no one came to assist us. We left and went down the road and bought a Ford Escape titanium. As soon as we parked and opened the car door someone was their to help us. Needless to say that is how you do business !!!!! Shame on all the men in the office who couldn't be bothered! read more

First off, let me start by saying that I like my 2009 Kia Borrego that I traded in my high mileage 2006 Buick Rainier for. However, after a little over two weeks of ownership, while driving it for work and making a quick stop on the way back to the office, I tried to start the SUV back up & it wouldn't start. The battery, starter & alternator were good. I had to have my SUV towed to my personal mechanic which costed me a couple hundred dollars from where I was at. They couldn't fix it after the engine code came up "Unable to connect to the TCM (transmission control module)." The SUV is currently at a Kia dealership & it has been 3 days now while I'm waiting for the diagnostic to reveal the issue. I purchased the vehicle AS IS with no warranty & understood that, but not even having the SUV for 30 days, the TCM shouldn't be going out with the potential of me having to replace the transmission altogether. I NEVER had this happen over any vehicle purchase I made & especially since this is supposed to be a reputable dealer which for the first time I bought one from. I contacted Ciocca Honda several times for management but received no call backs from them. I kept in touch with the salesman who sold me the car & hours later, he said management came back with the willingness to pay for the diagnostics, but everything else will be on me. That's not right given that I traded in my previous vehicle with assurance from multiple salesmen that it'd run a long time & be great for me & my family. I'm not discounting the Borrego itself because I read great reviews of it overall, but despite Ciocca's quote-on-quote "Ciocca Promise" statement, it doesn't stick with vehicles that aren't Honda products, yet the Kia has the Ciocca Dealership label on the trunk. This is the first & last time I'll ever buy from a reputable dealership as most ma & pa smaller dealerships at least offer a 30-day or 1,000-mile limited warranty on used vehicles. read more

I have never owned a Honda and after dealing with the boys from Ciocca for business purposes I never would. These guys are very immature, perverted, arrogant and cheap. I can only imagine what it would be like to deal with them on the purchase of a car! Very unprofessional!! Do not go to any of their 10 dealerships! The Worst! read more

I had a good experience buying a newer 2016 Odyssey at Ciocca. Jesse, Patrick and the rest of the sales and finance team were very helpful, patient and accommodating. They made sure I had everything I needed to enjoy my new vehicle. Jesse was straight forward and easy to work with and even stayed late to be sure all was complete. read more

We recently purchased a used Audi A4 Avant from Ciocca Honda. We searched high and low for an A4 Avant that was manual and has decent mileage on it. After searching on the internet we came across yahoo auto classifieds and found the car. So we got on the phone and arranged to travel the 2 1/2 hours to go look at the car. There were some things wrong with the vehicle, so they refunded us our deposit and we took the car home. Over the next few weeks we had discovered quite a few things that didnt work on the car, and it took awhile for us to get our plates. After speaking with the General Manager, Andrew, they took care of these issues for us and really made us feel valued. Even though we live so far away, and would not likely be returning customers, they still did what they could to make us happy. We are now getting a new key made for the car since it only came with one, and they are paying for the MVA fees we had to pay because of the plates taking so long to get to us. Overall the staff is very friendly, and super accomidating. We had our now 8 month old daughter with us, and they didn't make us feel rushed or that we were in the way or anything. Our salesman were great, the guys in the shop were nice and didnt make us feel like we were in the way (my husband is an audi tech so he wanted to look at the car on a lift and look over it), and the entire place was clean which is always nice when you have a baby with you. If we lived closer and liked Honda's (haha sorry guys!) we would be sure to go back next time we needed another car. They are more than willing to help you when you have issues after everything is said and done. And the buying experience is simple, pleasant, and fast. Even the paperwork process was simple and easy. We just chit chatted with everyone about their kids, and shared experiences and advice. Overall I'm VERY happy with the outcome of this buying process! read more

Had recall work done on my 07 Ody, as I picked up the vehicle I asked the person @ counter if all went well, she said if there'd be anything wrong they would have contacted me....I guess its hard to say "yes all went well, thank you for coming" as I was ready to pick up my vehicle, I noticed the sunroof left part open & it had rained, ...left outside, also my magnetic stickers had been moved to inside of vehicle...I feel everyone there has only $$$ signs in their eyes... read more

Tried to buy a car here a week ago. The long, tedious purchasing process was made worse by a finance guy with an attitude. I got the immediate feeling he didn't like me (he did like my wife though). I'm a Caucasian and so is my wife. The finance person, Marcus, is not Caucasian. Because we arrived a little late the banks closed and were unable to purchase the car that night. After trying multiple times to contact the Ciocca Honda finance person, we were unsuccessful. We left many messages but alas received no response. Worst experience we've ever received at a dealership. It's been a week and still no response. The salesman, Corey, is good guy but not good enough for us to return. If Ciocca Honda called us today and offered us a free car, we'd take it, run it right into their showroom and tell them to keep it. read more

I own a 2008 Honda CRV and needed an oil change and tire rotation. I mentioned that my battery seemed slow and they checked that for me and it did need replaced. Staff was friendly and I was satisfied. read more

I contacted over a dozen dealers looking for a 2011 Honda Touring Elite. The responses I got from the salespeople ranged from arrogance to stupidity. Megan and Joe at Ciocca were the complete opposite. They didn't treat me like I am an idiot like the other dealers. They gave me a very fair deal and didn't try to nickel dime me on anything. Very professional. As a matter of fact the price I got was thousands less than other dealers were asking. One dealer wanted MSRP +$1000! Who would pay that? I like to do as much of the transaction as possible via email and then just show up to the dealer to sign the papers. That's exactly what I did here. I was in and out of the dealership in 2 hours and that included processing a trade-in vehicle, inspecting the features and condition of the new vehicle, signing all paperwork, etc. Many other dealers at some point or another in the email discussion would basically stop giving me information and say something like "just come in to the dealer and we'll work something out." That is code for "come here so we can get you in our environment and use our high pressure sales tactics on you." Megan and I worked it all out in email except the value of my trade in which has to be physically inspected for obvious reasons. THIS IS HUGE! Every dealer should adopt this mentality. Treat you customers as equals! When I showed up at the dealer Joe took over for Megan and we got right down to it. I turned down the offer to test drive since I was already 100% certain that I wanted to buy that vehicle. It was well worth the 2hr drive from the DC area. I'll definitely buy my next vehicle there. side note: everyone at the dealership was very nice. People that weren't even involved in the sale greeted me with a smile. another side note: I found a small flaw in one of the door panels. I pointed it out and they made arrangements for me to have it fixed by the upholstery guy at my local dealer and send the bill to Ciocca, no hassle. read more

WHAT A COMPLETE SCAM! To anyone looking to buy or lease from this dealership, I beg you to reconsider- do not do business with men who can not follow through with a handshake or an oral contract. I have been car searching for a few months and was at the end of my rope with salesmen giving me the run around. Since I had been shopping for so long, I knew exactly what I would qualify for, what I was looking for and what was available. I went in and said straight up what I was looking for and the salesman went to work right away- EXCELLENT! Within 30 minutes, he came out, shook my hand and promised me a deal right within my budget. However, I had to come back the next morning for preparations to be made to the new car. Finance called me in the morning and assured me that he was working on the deal and would work it out by the time I came in to pick up the car. I couldn't believe how smooth things were going. When I came in to get the car, the news was broken that I would have to pay $30.00/mo. more than what we had agreed upon, no, SHOOK upon, the evening before. The men who I worked with were deceitful and had no respect for their customer's time. Looking back, I can see that I was given the run around from the beginning and that they were scheming the whole time. What a disappointing waste of my confidence, trust and my time. Do not waste your time going this place. Again, to anyone looking to buy or lease from this dealership, I beg you to reconsider- do not do business with men who can not follow through with a handshake or an oral contract. read more

I've called twice for a service appointment- both times I was put on hold and ended up hanging up. Apparently they don't need business.

Can't give a zero giving it a one... Had a very disappointing and condescending experience. We went in earlier today- April 25, 2016 at Ciocca Honda in Harrisburg. We went into the showroom and we waited for someone to come and greet us. But instead we just walked around and no one even had to courtesy to say "hello' or say someone would be with us shortly. After waiting for nearly 15 min, WE had to go seek out and ask someone on the showroom floor if anybody could help us and the reply we got was " every one is occupied right now and you will have to wait till someone is available" There was no proactive courtesy of a hello , a 'someone will be with your shortly..." or an apology of not being attended to due to your representatives being busy. Our experience at another car dealership today itself was over and beyond norm so much so that we had someone notice that we were browsing cars in their lot and they came out to greet us and enquirer about our interest. I was an extremely disappointing and rude experience at the dealership and Ciocca Honda definitely lost a customer today. Needless to say we shall not only not be returning or referring any one to visit the dealership read more

This place doesn't know how to tell time. Been here for over 2 hours for an oil change. And I had an appointment. Not impressed!

I went to buy a 2012 Honda Pilot at Ciocca Honda in Harrisburg. Everything went well with the test drive and it was reasonably priced. After committing to buying the Pilot, the finance manager Taylor comes out to tear me a new one. With my credit report in hand, she proceeds to scold me. I told her that I know I have bad credit. She wasn't happy with that. She was circling my imperfections with a red pen as she was going through each entry. It was like she was grading my credit report like a elementary school teacher. She handed me my keys and I walked out of the dealership. A few miles down the road the salesman called and said he had my registration card. He said I had to come back for it. I told him no and to mail it to my house. I told him several times to mail it to my house and hung up on him. I was at their dealership on 5/26/20 and it is now 6/7/20 and I still don't have my registration card. So if you have less than perfect credit and Taylor is the finance manager, just get up and leave because the deal isn't happening. Just a side note, not all Ciocca dealerships are the same. I have been to several Ciocca dealers and some want to help you while others don't. This Honda dealer in Harrisburg is definitely one to avoid at all costs. read more

Service Department You will need to make an appointment at least 2 days in advance or a basic oil change. If wouldn't have agreed to the maintenance plan when I bought the car I would not go back. In this day and age you don't have a quick lube or on the spot service. Get with the program. read more

Don't walk......run from this dealer! Horrible customer service. When I bought my car they boasted excessively about free oil changes "No, appointment necessary just come in". After three attempts to get my oil changed and told they have an open appointment 2 weeks later, I gave up. Recently, while traveling home from vacation, I ran over a nail and my tire went flat. I didn't want to drive far on the spare and Ciocca was the nearest dealer who would have my brand and size of tire. I called around 4 P.M and as I explained my situation was told that the computers were down. All I asked for at that point was to speak with a salesperson. I had the distinct feeling that the computers were fine. Simply because I have been given this excuse from Ciocca more than once before. My family have all bought Honda cars here in the past and have since gone elsewhere due to declining customer service. I don't have time to explain all the bad experiences. This review would turn into a book. Way too many good Honda dealers around. I would recommend going to the competition. read more

Do not trust your car to the collision center. The office manager decided to close early on a beautiful Friday afternoon instead of staying at work until closing time, trapping my car there and keeping me from picking up my two toddlers on time. Additionally, they didn't lock my vehicle. And to make it even better, my car has a new scratch on it. Not the experience I was expecting. read more

I would like to separately review Tyler, the sales rep, and his manager. Tyler was fine: professional, knowledgeable, courteous. Although he did offer us half of what KBB said our trade was worth, which was regrettable. Tyler's manager was boorish, pushy, insensitive, and repellent. The manager's manner and tactics reflected every awful car salesman's "trick" from the stereotypical, plaid suit-jacket wearing, glad-handing buffoons in 80s movies. A horrible experience. Then we went to other dealerships and were treated appropriately. Bought a new Pilot touring from another dealership, so maybe the manager of Ciocca should reconsider his asinine behaviors. read more

We stopped in at Ciocca Honda because they had multiple used Honda minivans to see. Our salesman Charlie was extremely nice and helpful, and didn't seem shady at all. We enjoyed dealing with him, and he showed us a recently traded-in vehicle that hadn't even been priced yet. We asked for a price, and the "manager" sent him back to us with a deal that was ridiculous. He quoted a price of 3000-5000 more than any other dealer wanted for the same van with the same features and mileage (several others were advertised within 50 miles on cars.com). He wanted us to like the deal based on the fact that he could cut our monthly payment by a measly $60 per month. How do you offer someone a payment without running a credit check first to determine what kind of APR they qualify for? And why should I be happy with a lower payment that goes for 5 years and ends with me paying as much or more than a brand new car? He tried to justify it by saying he hadn't run it through the shop yet and didn't know what kind of money he still had to put into it. Okay, fine. We bought the same van with the same mileage (minus DVD and leather) for $8500 LESS from a used car dealer who gave us incredible service and no bull. read more

I don't even give this dealership any stars, but I have to give 1 to post it. I took my car there for a normal oil change. After waiting an hour in the lobby they came and told me it was finished but there was an issue. I walked out to my car and there was a huge scrape/dent on the side of my car!!! They said they would fix it but it would be about a week and put me in a mini van rental. When I went back to pick up my car after the "fixed" the scrape/dent they made I noticed on the other side of my car the rim was all scratched up!! I was going out of town and could not wait to have them fix it so they told me once I get back into town to call them. The next day on my way out of town someone alerted me to something dragging on the bottom of my truck. It was the transmission cover I guess they needed to take off to do the oil change. They never tightened the cover back on correctly which caused the clips to break and need replaced! After I got back into town I called to speak with them about my rim, after weeks of no return phone calls, and a lot of back and forth they told me they would order it. I called a week later to follow up and was told the service manager is no longer with them!!! DO NOT TAKE YOUR VEHICLE HERE! 3 THINGS WENT WRONG JUST FROM AN OIL CHANGE!!!!!!!!!!! read more

I was in a fender-bender about a year ago, and the ciocca collision center was a recommended repair facility through my insurance. It's also close to my home, so I decided to have my vehicle repaired there. They did a good job in a very reasonable amount of time. A few months later, I was researching places to get my timing belt (among other things) replaced and decided to get a quote from them based on the good experience that I had had in their collision shop. The quote that they offered me was reasonable, so I decided to have them do the work. While they were replacing the timing belt, they called to tell me that there were several other parts that "needed to be" replaced: tires, brakes, power steering pump, oil and oil filter (they said the filter was leaking). I said that I would get a second opinion about the other things, understanding that they were just trying to make an additional sale. Totally understandable. They finished replacing the timing belt, water pump, thermostat, coolant, and serpentine belt, and I picked my car up from the shop. I was driving home from an out-of-town trip and I noticed that my power steering pump was making a strange noise. I pulled over and opened the hood and found that my power steering pump reservoir was apparently never installed back on the bracket after removing it for the maintenance. It requires no tools to reinstall onto the bracket, it just "clips" onto the top of the bracket. The reason for the noise was that the reservoir, that was just loosely laying in the engine compartment connected only by the hoses, had worked itself slightly sideways and a mixture of air and power steering fluid was being drawn into the pump. The fluid that was being drawn into the pump was frothy with air. After reinstalling the pump onto the bracket, I continued to drive while monitoring the engine compartment for noises as best I could. I have not noticed anything necessarily wrong with the pump since then, but I am curious if it has diminished the life that my pump had left. The next day, I called the service department to let them know about the issue that I had. After telling her about what had happened, she pulled up my account and told me "Well, it's noted here that we recommended that you replace your power steering pump." She offered no apology and made me feel as though she thought I was just trying to get something for free. I understand that mistakes happen, but this service department did basically nothing to make sure that that mistake was corrected. I will definitely not be having any more work done at the service department. In fact, I would hesitate to have any work done at the collision center now, based on the poor service that I received at their service dept. It's too bad, because their location in relation to my home would make this an otherwise very convenient place to have work done on my vehicle. read more

I scheduled a "test drive" for a specific used car that I had researched on their internet site. When I arrived for the "test drive", they took all my information and copied my license. Then, they told me that the car was no longer there but they had another one the same year etc. Maybe I am wrong, but it seemed a lot like the old "bait and switch" to me. Perhaps I should have called just before the appt to make sure it was still on the lot. Regardless, if you have a similar experience, please log it here. read more

Terrible everything: buying experience, service. Bought a new 2017 Ridgeline last year, and felt terribly rushed. Also sales rep didn't listen to the requests for additional bits and bobs we wanted in the car (ie. cd player, hitch) so we didn't get those. Besides that whenever I took the truck for service, a recall and oil change, had terrible customer service with horrible communications. Recently when I went to have an oil change and tire rotation, a mechanic in the bay hit the truck. They kept my truck for almost 4 weeks to replace side panel. They were going to just beat out the massive dent and bondo it, but my husband called to require a estimate of damage, so they replaced the side panel. Will not recommend Ciocca to anyone and we make a point to tell everyone of the terrible experiences we've had with them. (And just the other day my aunt took her car in for an oil change and it was hit in the mechanic's bay. So I don't know what they are doing at Ciocca, other than trying to drive away customers). read more

I brought a used CRV a few years ago. The car is great - I still have it and love it. I was turned off however with the buying process. When finalizing the transaction I was given a hard sell about buying an extended warranty. The finance guy / salesman made it seem like I was making a huge mistake and I had to sign something saying I didn't want the warranty. It made what should have been a good experience, not so fun. Turns out I didn't need the warranty because I did my research and brought a good used car... As far as service, I've taken it and our other Honda in for regular service (fluid changes) several times. Without fail, they will always find something else that "needs" to be done, and come over to me after I've been in the waiting room for a while. An oil change turns into several hundred dollars. At least once I've taken it for a second opinion elsewhere and was told the service didn't need to be performed. If I take the car to Ciocca now for an oil change, I say upfront "that's all I want." read more

I'm truly hurt and disappointed about my recent experience. I purchased a used 2014 Ford Focus and noticed within about one week that it was shaking and jerking while driving. The salesperson, Alex offered to drive the car with me so I could show him the issue. The first time I texted Alex to tell him I was in the area of the dealership, but my text wasn't returned so I drove the 45 minutes home. The following week, when I arrived at the dealership after work, Alex did not have time to help me and he suggested bringing it in to the service department. Although he and another salesperson stood and talked to me for about 10 minutes nobody was able to take drive with me so I left. I was able to adjust my work schedule so I could leave the car over the weekend, but when the technician drove the car, he noticed nothing. That was it. They didn't even bother to look at the transmission. The 30-day warranty is up, but I still have issues, I called Alex this week and he said he would contact service for an appointment and call me back. He left a voicemail saying (quote), "It's in your best interest to go to a Ford dealership since your car is a Ford... and we are a Honda dealership." OK... does that mean that anyone who buys a non-Honda is SOL, despite the 30-day warranty? I really wanted to be a loyal Ciocca customer and purchase a CR-V in 5 years, but I won't give Ciocca another dime until they make things right. I wish they would stand by their promise. I didn't spend a lot of money, but it was a significant purchase for me. read more

My wife and I were in the market for a new 2011 Honda Pilot. We checked out Bobby Rahal and Faulkner since they were closer. Bobby Rahal gave us an ok price on a new Pilot, but lousy trade-in value on our Ford. Faulkner didn't respond to my e-mails for a few days, so I automatically ruled them out (if the customer service is lousy via e-mail, I knew it wouldn't get any better). On a whim, I tried Ciocca Honda. We made an appointment for my wife to take her old car up for an appraisal. They were very professional and greeted her by name at the front door. About an hour after she was done, I got a phone call from our salesman, Andrew Wallet, to talk numbers. Right off the bat, he gave us $2000 more for our trade-in than Bobby Rahal. On top of that, he discounted the new Pilot $1600 more than Bobby Rahal. I was ecstatic and the deal was done over the phone without ever meeting Andrew. Approximately 5 days later, Ciocca located the exact Pilot we wanted at another dealer (no charge to us either). On the day we went to pick it up and sign the paperwork, I met Andrew for the first time. Things were going well, until we walked in the finance manager's office. The finance manager, Matt, was pleasant and cordial. Then he started to talk about the warranty for the vehicle. I knew right then he was going into his extended warranty pitch. He tried to tell us that the 3year, 36,000 mile warranty didn't protect against much other than manufacturer's defects. That the only true warranty on the car was 12months or 12,000 miles. What a crock. He was trashing the bumper to bumper warranty in hopes of luring us into the "Vehicle Service Contract." Just another fancy name for the extended warranty. He even went so far as to warn us that because of all the electronics in today's vehicles, the repairs can be extremely costly. Again, trying to push us into the warranty. When all was said and done, he didn't ask us if we were interested in purchasing it (requiring only a yes or no answer). He ASSUMED he had us hook, line and sinker and asked us which one of the plans (Platinum, Gold, Silver or Bronze) he could sign us up for. What a joke. In addition to that, he had the cost of all four plans tied into a new monthly payment for our new vehicle. It's obvious this was done to hide the true cost of the "Vehicle Service Contract." Even funnier, the monthly payments were nearly $50 more per month. Apparently, they expected us to pay on that contract for the duration of our loan. So, when I told him "NO," things got interesting. He seem shell-shocked. He asked why I didn't want it. He asked for an explanation. When I told him I didn't want it period, that wasn't good enough. He wouldn't take "no" for an answer. He kept badgering me and asked if I had a bad experience previously. I told him it didn't matter. I said I didn't want it. I told him I don't buy extended warranties for Tv's or applicances and I'm not about to start with a vehicle. I told him I don't want any fabric protection or rust inhibitor either. He appeared dumbfounded. I knew this was a huge money-maker for the dealer and probably good commission for Matt too. However, he continued on and persisted wanting to know why we didn't want it. It almost got to the point where my wife and I walked out, but I knew she wanted the Pilot and I felt the deal was right. In the end, I ended up speaking my mind to the General Manager about his finance manager and his overly aggressive sales tactics. In all, I'm happy with the sales experience, but feel it was all tainted at the end. My wife and I have not decided if we will be servicing our vehicle there yet. read more

My mother-in-law (70sh) went to Ciocca for inspection, oil change, and tire rotation. I had replaced her windshield wipers the day before and checked the car over. The service department told her she needed new wipers and an "exhaust flush". She declined and was charged $8.50 to clean the 1 day old wipers! She did not get her exhaust flushed though. She also got to sit there for a couple of hours while this was going on. I contacted the manager the next day and was given the "we take care of our customers...they're all like my grandmother...blah, blah, blah..." Typical used car sales pitch. She will never go to Ciocca again. I've told quite a few people the story and they responded with their own stories of bad service and treatment at Ciocca's, so I doubt this is an isolated indecent. read more

I am very dissapointed in Ciocca Honda. I traded a 07 Saturn Sky in with very low mileage on it. This car did not have a dent or scratch on it, it was in excellent cond. Of course they wanted top dollar for the 09 used Honda Civic Coupe I traded for. They did not give a good trade and sold the sky less than 3 weeks later for top dollar and made a mint on it. but when I picked up my Honda, it was not at the agreed price, $1000.00 short of what they offered and after I got it home i noticed 2 small dents that I wanted fixed. Of course Ciocca was to cheap to incure the cost of fixing it and said it would be on me. Give me a break, the customer is not first here, Ciocca is and how much they can make. I have not been back to the dealership since and this has left a bad taste in my mouth. While I like my Civic, it will be the last Honda I ever own. read more

Just bought a used car at retail with nothing wrong with it (so they said). They promised to throw on the inspection (something was wrong with the back seat). Went to a different place for a quick look at the vehicle and said it needed new tires. They said they would do that. Then 3 days after we had the car the check engine light came on and we took it there and they said it needed a new transmission and that we would have to pay for it. The inspection still hasn't been done and it runs out at the end of this month (july) read more

I made an appointment online to test drive a 2019 Honda Civic Hatchback on February 7. I arrived at 9:00 AM for my appointment and the doors were locked. Did a test drive in the Sport model in the color I wanted, but I wanted the LX model. They had none available on the lot but reassured me they could find one at another dealer. 2 hours later they tell me they can't find one anywhere in PA in the color I wanted, so I agreed to buy another one in Polished Metal. They had to pick it up at York Honda and it would only take a few minutes. Here's where the fun starts. The finance guy offered me 7% interest. My credit rating was over 750. I said no way. He then came back with 4% from M&T Bank, but only if I took the extra coverage package. I took the lowest one and told him no several times for the GAP insurance. He was really pushing it saying "I wouldn't let my mother or grandmother leave the dealership without it". It's now 3PM and the car still isn't there. Next I agreed to bi-weekly payments. My fiancé came and we went out for dinner and shopped a bit and got back to the dealer around 5:45 PM and the car still isn't there. We finally left at 7:45 PM. I'm driving on Rte. 22 for about 2 miles and the air pressure lights come on. Take the car back the next morning, they fix it (too much air in the tires), drive it home and the air pressure lights come on again. Also, they never gave me my paperwork the night before. Get home and look at the paperwork and see the finance guy added the GAP insurance anyway, the car was from Scott Honda in West Chester, PA, my loan wasn't through M&T Bank, but Members 1st Credit Union, the car was a DEMO model and had 122 miles on it already (my paperwork says 75 miles). They also failed to tell me or put in my paperwork that a third party called Pegasus Pay in Irving TX would be taking the payments from my bank account, then sending them to Members 1st. They would also get $2.00 for each payment. I called Members 1st and they knew nothing about Pegasus Pay, the bi-weekly payments, or the lower interest rate for taking the extra coverage. Canceled Pegasus Pay and my money was refunded right away. Made the dealer cancel the GAP insurance since reviews online showed the company ETHOS wouldn't get back to customers about refunding the money and it had to be canceled within 30 days. That money finally showed up today towards my car loan at Members 1st. Long story short, be careful if you buy a car here. I had no problem with Tyler Negri, my car salesman. The finance guy was another story. I bought a new Civic in 2007 here and had no problems. It's all young kids in their 20's now. I love my car, but it was the WORST car buying experience I have ever had. They need to be upfront about what they are doing!!! read more

Do not service your car here! They will try to rip you off . Everthing is overcharged here. Their service department is terrible. They do not keep their word on the time. Also does not look like they did the service properly. But they did find a lot of things where they could further rip me off. read more

Did not keep promise for my trade in. They quote the real Kbb value on the phone to draw you to the dealership. Once there, I was offered 60% of the actual KBB value. Money sucking leeches. Stay away from them. read more