I am from out of town. 4 hours away in Youngstown, OH to be exact. I drive up to Mechanicsburg once a week and stay typically for about a week as I am in training to be a pet stylist. I was rear ended in an accident after the big snow storm and my car was totaled. I was driving an old car that I had bought outright purposely so that I would have a temporary vehicle to commute back and forth and get rid of when I was finished with training. I was left with a check and 5 days to find a car suitable to drive 500 miles every week. I had started looking on truecar and found a few cars that I was interested in and made appointments to look at them. I'm a younger female and have absolutely zero experience financing a car or what to look for, so my anxiety was through the roof about everything. Terrified I was going to be taken advantage of and not offered any genuine help after hearing stories from friends and family at other dealerships, I decided to take my chances anyways and face my fears. I met with my salesman (Tyler Lewis) originally to look at a Chevy Cruze, test drove it, and hated it. We looked at a few other options after that and finally Tyler got me into a 2015 Civic and I fell in love. The only problem I had to tackle was getting approved. It took a little longer and was definitely an emotional wait to say the least, but three days later I got the call that I was approved and could come pick my car up!!! In perfect timing as it was the last day that I had the rental and would be left stranded 4 hours away with home with no vehicle, and my hotel would have been unreserved as I had planned a trip home that weekend. Words cannot describe how happy I am that I chose this dealership and got placed with the salesman that I did. I cannot recall every single persons name but You all did a wonderful job. I know I worked with Tyler Lewis and James Jimenez for sure. Professional, personable, made me feel comfortable and helped me every step of the way. 10/10 across the board. read more

I recently purchased a new Honda Pilot from Ciocca Honda in Harrisburg, Pennsylvania. Prior to this purchase, my experience with purchasing cars over my lifetime (I'm 65 years old) has been anything but pleasant. I have always felt high pressured and disrespected. Living in Nebraska but wanting to purchase a car in Pennsyvania (near my vacation cabin), I decided to use the Internet purchasing approach. My demands were simple: the best price possible and all negotiations using e-mail. Starting with four dealerships, I quickly narrowed the search to Ciocca Honda. Their Intrernet service was truly outstanding. Their response to me was quick, the price quote for the vehicle was there, and the overall experience during the process exceeded my expectations. The transaction began and ended in a 5-day period. My overall purchasing experience was outstanding. Yes, price and timing of the transactin were great, but the best part of the experience was dealing with Megan Barto. She was super in all aspects, from my initial Internet contact to driving my new Honda off the lot. She handled the Internet contact professionally and tiimely; she had all the technical information on the vehicle, the available inventory; and the status of the SUV for which I was searching. There was no high pressure or disrespect. The closing of the deal, lasting approximately an hour, was, again, a pleasant experience, going smoothly and quickly with no last-minute "surprises." The entire staff at Ciocca deserves to be complimented: Megan, Kristie, Michael Melhorn and Joe Barone all performed 110% to make me a satisfied customer! The Ciocca team met the dealership's mission statement of not meeting customers' expectations but exceeding them. I would highly recommend Ciocca Honda to anyone who wishes to get a fair price as well as a pleasant eperience when purchasing a vehicle. GL Matter read more

My checklist to buy a great car: Convenient Location of Dealership - check Great selection of vehicles - check Ability to shop in person and online - check Knowledgeable staff - check Fast and easy purchase process - check Where did I find it all? Ciocca Honda. Top notch customer service, from the internet sales staff (Megan), and the show room sales staff (Andy), and a really great selection of vehicles for me to pick from. On the internet sales side, there were fantastic photos to see, of more angles of the vehicle than I ever found anywhere else: even some of the manufacturer sites! Megan and her team did a great job at organizing the vehicle information, and then patiently answering my questions on several vehicles until I was ready for a test drive. I ended up with a Honda Acura, and I love it. It has great gas mileage, a smooth and quiet ride, comfortable seats, and plenty of interior storage space and trunk space. For a used car, it out shines most of the brand new vehicles at other dealerships, and I cannot but enjoy the compliments I get from friends and family over how good it looks! Andy took care to make sure I was set up for all the paperwork needed, handled getting my trade-in settled, and answered any questions I had about the vehicle. Advice on maintenance was a plus, before I ever had signed on the dotted line! The financial process was quick, efficient, and a breeze to complete. Ciocca Honda was a great place to buy a car. No pressure tactics, plenty of technical information, and a great atmosphere to car shop in. Taking the car in for routine maintenance is going to be enjoyable: everyone feels welcome at Ciocca! Tim S. read more

We were looking to replace one of our higher mileage cars and started by searching the Web. We found that Ciocca had a nice inventory of pre-owned vehicles, both Honda and others. We first made a call and an appointment, and when we arrived, we were greated and introduced to Ed King, the salesman who worked with us (nice guy). We had a specific type of car that we were looking for, i.e. something with AWD, and initially we were looking at the CR-v. He took his time to see what we were interested in, the must haves and the wants, then we took a couple of test drives on both highway and the local road. The CR-v was not for us. No pressure from Ed to push us in any particular direction, he just followed or lead. They did have a non-Honda in their pre owned invetory that had AWD and we took that for a ride and "poof", this was the car for us. It was fairly priced (within the range of Kelly Blue Book and in the range of other dealers in the mid Atlantic region (did our research on the web). We also had a trade of our car, and when we sat and worked the numbers with the GM, he was able to give, what I though was a fair price on that (again within the KellyBlue book value for a trade to a dealer). The entire experience was a good one from the start to finish with Ed getting us aquainted with the dealership and working though the sale process (it takes time, but if you are serious about the car that you are purchasing, Ed and the management at Ciocca will take the time and work with you) This dealership is worth the stop and look. read more

I bought a new Odyssey from Ciocca this past weekend. I will go back to this dealership when I am ready for another new car. Tony K was my sales consultant. He was polite and moved things along as quickly as possible since I was with my wife and 4 young children. The kids were entertained in the play area and when they became a little "wild" around lunch Tony brought out a cheese pizza for them!!!! We were between 2 colors a beautiful Smokey Topaz or Silver. My wife thought the silver was more practical despite wanting the Smokey Topaz so we told everyone to get the silver one ready. Once we completed all of our finance paperwork which was well explained by Anthony R. we were all but ready to drive off the lot. However, after all the papers were signed Aaron B., the new car sales manager, came in to tell us there was a problem with the vehicle. There was something with the paint job. This vehicle would need repainted. We were told we could get another silver vehicle in or we could take the Smokey Topaz Odyssey. We drove home happy with the Smokey Topaz. I can't say enough about how this staff handled this situation. I would guess some dealerships would have let me drive off with a defective vehicle letting me find out on my own that there was a problem and then try to remedy the situation afterwards. I hope this review helps you make up your mind when you are deciding to buy a vehicle. I found this dealership to be fair and trustworthy. read more

I think asking for reviews is a gamble and expecting customers to complete surveys each visit is annoying. Wherever you go, you are asked to fill out a survey and who has time to fill them out? This doesn't pertain to just Ciocca. All businesses ask you to fill the survey out. The sad part is that employees are expected to be rated on these surveys so they have to push customers to complete them. My business does the same and it's too bad one bad customer can ruin a good employee. As far as a car dealership, Ciocca is no different than any other dealership. You have your good experiences and your bad experiences. I've had both. But will I be back? Of course! Because I would rather deal with the same dealer than have to go somewhere else. Ciocca has excellent car service staff. They are courteous and smile when you arrive. They fit you in at the last minute. They always clean my car. I've bought two cars here. Yes, I had a bad experience, but it didn't deter me from buying my second car here and the second time was excellent. The sales department went above and beyond also to get me in the car that I wanted. My disappointment was the trade in the offer for my car but that happens at ever dealership. We all know that. Sales have to eat to. To sum it up, I would return to buy another car in a heartbeat. Great staff! Great atmosphere! They still need cookies at the coffee pot for us. :) read more

Working with Ciocca Honda was a great experience from start to finish. We found our Pilot on their website, and had our questions promptly answered by Stephanie even before stepping a foot on their lot. Since we live an hour and a half away from Ciocca, the time she took with us via chat/e-mail/phone was very much appreciated. When we arrived at Ciocca to take the Pilot for a test drive, the staff was very attentive, and we were quickly introduced to our Sales Consultant, Morgan Reynolds. Hands down, Morgan was the most educated consultant we worked with while in our car search process (and we spoke with several other dealerships). He showed the Pilot's features, highlighted the technology and capabilities, and was able to further answer our questions about that specific vehicle. Morgan was very easy to work with, and his attention to detail brought us to make the decision to buy our new Pilot. The staff walked us through the entire purchasing process, and we drove home with our new car that evening. The next day, we had follow up calls from both David and Morgan checking in on how we were enjoying our new vehicle ... it's not very often you find such customer service, but Ciocca's staff brings it. I would highly recommend Ciocca Honda to anyone looking to make their next car purchase, and would definitely make the hour and a half ride to work with them again in the future. read more

Went in for tire repair, turned out In order to have my tires aligned I would need all tires replaced not just the two that I knew was the possibility. My lease was to be ending in two months and I was not putting new tires on at this point in the lease. I expressed this and to make a long story short , my car was evaluated who ever intakes the cars, I knew I was going to renew a lease, I was hooked up with a sales person and we made arrangements for me to pick a vehicle I had in mind, test drive it, all the necessary finance checking was taken care of were, I made the down payment, payment made, I left with the new vehicle and returned the next day with my husband to co sign the papers. Since we had leased the vehicle 3 years prior all our info was in the system which helped the process. Through out , the whole staff was very knowledgable, cohesive in that they knew where each other were in the process working with me in explaining the financial process and my wait time, checking back in with me during the those times the sales person was away from the desk I was sitting. Sales people very knowledgeable about vehicle which you would expect. Whole staff from service area, phone staff at customer service, floor - customer service excellent . All 10's . J Dettorre - Hummelstown Pa. read more

My family was up in PA for a hockey tournament and my wife's minivan had a headlight burn out. I called Ciocca Honda to get the entire assembly replaced since it was scratched and yellowed. I called on a Friday to see if they could fit us in on Saturday morning. Late notice, I know. Tony told me they were too busy to fit us in that day but I could get a new bulb from the parts department and he would grab a technician to install it for me while I was there. When I showed up the next morning I bought the light ($15) and pulled the van into the bay. As promised, Tony promptly sent over a tech to pop it in. But in the 60 seconds I was waiting for the tech to arrive, another member of the staff asked if I would like to have my car washed after the light was replaced. All this for a $15 sale! I said that would be great but that they were setting my wife's expectations a little too high with all the special treatment. Everyone I encountered, the employees in parts, service, cashier, everyone was professional, friendly and helpful. I was there for no more than ten minutes and walked away thinking that was one of the best dealership experiences I have ever had in my life. I'm sorry I don't live in PA because I would make this my preferred dealership if I did. read more

I went into Ciocca Honda to look at what was available - easy to access and with AWD. I went to this location on Rt 22 near Grantville because I was looking for a dealer with a service department near my home in Grantville. I am 71 years old and figure that with + I am 71 years old and sometimes a flare up of arthritis in my knee makes accessing my equinox painful. I also was looking for AWD since the few days a year in Harrisburg with major snowfall make this a must for me. Although I thought that my new car purchase was in the future, after a test drive and running through the financial numbers, I made the decision to buy the red HR-V from stock. I was favorably impressed with the available warranty coverage, replacement of lost keys, roadside assistance. When I purchased the vehicle Jawon Hlavaty explained the operation and answered all my questions. The manager took me in a tour of the service department. I also met Jason's boss. All the staff were personable and definitely impressed me with their belief in customer service. Kudoes to the financial person who explained all the options that I had when making my purchase. The location of a service department close to home was also a critical factor in my decision to buy. read more

The salesman is reasonably good. However, his manager is a crook, so is the financial manager. After settle the new car price and sign the purchase agreement, I was sent to the financial manager Mr. Wallett in a small room. Mr. Wallett told me that there are microphone and camera on the ceiling, all our talks are recorded. (Am I a criminal in the interrogation room?) Then he tried to sell me the two years extended warranty for $1925 (Hey, I am buying a Honda which you are so proud of, why do I need this warranty?) Of cause, I refuse to purchase. He became very angry and threw a paper in front of me and asked me to sign it, saying it is the law I have to sign it, otherwise I might sue them for not offering me this opportunity to waste my money. Of cause I refuse to sign this ridiculous paper. Then he was furiously brought the sales manager into the small room. The sale manager threw me another paper and asks me to sign and telling me it is the law that I have to sign. I asked him: by which law? Federal law or state law? Show me the law!! By this point they withdrew and went out to prepare the car I purchased. They were playing the psychological games to put a pressure on me, I hate it. read more

The salesman is reasonably good. However, his manager is a crook, so is the financial manager. After settle the new car price and sign the purchase agreement, I was sent to the financial manager Mr. Wallett in a small room. Mr. Wallett told me that there are microphone and camera on the ceiling, all our talks are recorded. (Am I a criminal in the interrogation room?) Then he tried to sell me the two years extended warranty for $1925 (Hey, I am buying a Honda which you are so proud of, why do I need this warranty?) Of cause, I refuse to purchase. He became very angry and threw a paper in front of me and asked me to sign it, saying it is the law I have to sign it, otherwise I might sue them for not offering me this opportunity to waste my money. Of cause I refuse to sign this ridiculous paper. Then he was furiously brought the sales manager into the small room. The sale manager threw me another paper and asks me to sign and telling me it is the law that I have to sign. I asked him: by which law? Federal law or state law? Show me the law!! By this point they withdrew and went out to prepare the car I purchased. They were playing the psychological games to put a pressure on me, I hate it. read more

The salesman is reasonably good. However, his manager is a crook, so is the financial manager. After settle the new car price and sign the purchase agreement, I was sent to the financial manager Mr. Wallett in a small room. Mr. Wallett told me that there are microphone and camera on the ceiling, all our talks are recorded. (Am I a criminal in the interrogation room?) Then he tried to sell me the two years extended warranty for $1925 (Hey, I am buying a Honda which you are so proud of, why do I need this warranty?) Of cause, I refuse to purchase. He became very angry and threw a paper in front of me and asked me to sign it, saying it is the law I have to sign it, otherwise I might sue them for not offering me this opportunity to waste my money. Of cause I refuse to sign this ridiculous paper. Then he was furiously brought the sales manager into the small room. The sale manager threw me another paper and asks me to sign and telling me it is the law that I have to sign. I asked him: by which law? Federal law or state law? Show me the law!! By this point they withdrew and went out to prepare the car I purchased. They were playing the psychological games to put a pressure on me, I hate it. read more

Just bought a brand new 2018 Honda CRV here. I absolutely love this car. Now ask for my experience with the dealership, the staff are great. They are all very proud to be working for this establishment. They are very informative and knowledgeable about their specific parts of the vehicle sales process. Now I will say this, during my final mile of the whole Fiasco of buying a brand new car I was bombarded with additional warranty options, blah blah blah, etc etc. Please keep in mind though, this is a business and they are trying to sell you a product and if they can, another product that goes along with that product. So there is absolutely no reason to leave a bad review based on this fact. The staff represent their workplace very well. My salesperson, Zakk Johnston is awesome. If you're going here ask for him. He will walk you through the whole thing. Now others will come out of the woodwork, during the car buying process but you have to keep in mind that this is a big operation to sell a car and one sales person cannot do the whole job unless that salesperson is the actual owner of the establishment. A great experience here, I love my car, I'm very happy! Thank you Ciocca! read more

There are not enough superlatives in the dictionary to describe how well I have been treated at Ciocca. From the moment I walked in the door, the sales team was helpful but not pushy. They answered all of my questions but in no way did I feel forced to buy. However, the true gem of Ciocca is their customer service! Dave Smith, who is the Pre-Owned car manager went above and beyond to make my wife and I feel not only comfortable but confident we made the right decision. Their service department has been more than courteous and kind; giving me a shuttle ride to and from work when I had general maintenance done on my car. While I really enjoy my Honda, I love the service at Ciocca. In my opinion, they are by FAR the best Honda dealer in the Greater Harrisburg Area (East and West shores)! If you are looking for a good new or pre-owned vehicle, but have been scared away from other dealers - look no further. You'll like the treatment when you walk in, but it's the piece of mind you'll have knowing what a great support team you have behind you, that will keep you coming back. A++++ Ciocca! All of my future car purchases will begin and end there! read more

Sales: In June '15 I visited Ciocca after a terrible sales experience at another area Honda dealer. I got a very fair offer on my trade. I had a very smooth selection and test drive process. The financing department worked very hard to make an offer that met my needs. The closing and delivery process was very efficient. I felt well respected and treated as a valuable customer. Service: The intake process is wonderful. The waiting area and amenities are quite comfortable, especially the wifi and workstations. The checkout process is smooth. The complementary car wash is a nice touch. One glitch is that 3 out of 4 times I had the tires rotated my vehicle's low tire pressure light came on not long after I left the property. I have to come back to make sure there are no real problems and they are very responsive and accommodating to fix the issue immediately. It is a bit annoying and detracts from an otherwise very pleasant experience. read more

We just recently had the pleasure of working with Phil Young at Ciocca Honda of Harrisburg/Hershey. Our experience with the dealership was top notch. We had heard some rumors about the lack of this particular dealership to deal, but that simply was not the case. Furthermore we were never pressured to buy or hounded by unwanted calls. Phil was a true professional in every aspect in our dealings with him representing the dealership. We initially were interested in both the Odyssey or the Pilot and Phil did a great job educating us on both vehicles. It was only after test driving both that we found that the Pilot would be a better fit for us. We had also contacted other dealerships to look at what they had to offer. But Ciocca worked with us to get a deal that I believe was fair. I would encourage anyone looking to buy a Honda to contact Phil at Ciocca to find your deal! read more

After researching a number of Honda dealers in my area, I decided to press forward with Ciocca Honda in Harrisburg, PA. I did a lot of the preliminary "wheeling and dealing" online with Tom C. and when I felt it was time to visit the dealership in person, I went there yesterday. Jason H was the sales person I dealt with. I will say he was very professional, knowledgeable and was not overbearing. He told me he was relatively new to the business but after dealing with him for a number of hours, I can predict that he will be very successful in his chosen field. I then sat down with Bryan R., the finance manager and he too was very professional and not overbearing. Knowing that both were "salesmen," I compliment them both for making my buying experience as pleasurable as buying a new car could be. My compliments to the dealership and to the three men I dealt with. read more

Wow, what a great experience. Looking for a friendly service and a great deal, look no further than Ciocca Honda. Recently, I purchased a brand new Honda CRV EXL as we needed a larger vehicle for our growing family. Stopped in the dealership around 7:30 PM with a specific vehicle in mind. The entire team stayed extra to make sure all my needs were met and was out the door in no time! Noah, our sales consultant, really knows how to understand your needs. He respects your time and business and adds just the right personal touch. He's truly genuine and easy to connect with. Noah will truly do everything he can to get you the best deal possible. I would absolutely recommend Noah and the entire Ciocca Honda team to all my friends and family. They have earned my business and couldn't be a more satisfied customer. read more