I literally never do this-- this will be the second time in my whole life I've ever left a bad review; 1) because I believe in second chances, and 2) I know what reviews can do to a business. BUT, Classy Cuts Pet Salon in Keller EARNED this one. I dropped our three dogs off this morning for their normal grooming appointment (we have taken our big dogs here for years to get bathed and shaved) and requested for a short hair cut for Marley. We received a call a few hours later to ask if we were okay with Marley's ears getting shaved because they were matted. We went back and forth for a few minutes because clearly we did not want her ears shaved. We decided that, if absolutely necessary, they could shave her EARS. THEY SHAVED HER WHOLE BODY. She looks like a huge rat!! I was not the one to pick her up, so I called the salon to ask what happened. Expecting a sincere apology and an explanation, I was instead met with nothing but sarcasm and condescending blame. This is where they lost their second chance. I know it's just hair, and I know it will grow back out. But y'all, customer service is everything and I am absolutely appalled at the way they handled the situation. Shame on you, Classy Cuts. SHAME ON YOU (Swipe left to see what our sweet girl normally looks like) read more

Classy Cuts Pet Salon - Pet Groomers Near Me - Keller, Texas

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Our first visit. The reviews scared me but we followed our groomer Cassie over to this pet salon. Our pup is happy and looks amazing. Thank you all for the care. read more

Classy Cuts Pet Salon - Pet Groomers Near Me - Keller, Texas

Buddy's They really do take care of my boy!. He always comes out with a prep in his paws after his visit! read more

Small house converted into a pet salon. This place was recommended to us and we have been happy with the price and service. We can usually get our dogs in the week we call and the owner knows our dogs when we walk in. Plan on 6-7 hours from the time you drop off to pick up your dog. read more

Terrible Experience this morning. We had a 9:00 am appointment for our two little dogs we arrived at 7:30 am before work to drop them off but were told to bring them back at 9:00 am REALLY!!! So you don't have a place for them. Were we supposed to drop everything when you call and tell is they are done? I guess you don't need my money so we will continue to go to our regular groomer. Was hoping to get something a little closer. Think twice before you go! Very poor customer service!! Glad I didn't leave my pets with them! read more

My poor Coco has just been butchered by their groomers. We've been coming for years. The owner refused to talk to me. I was told he was too busy. The instructions have never changed. I'm so upset I don't know what to do??? They're both King Charles cavalier spaniel. How do you mess this up??? I will no longer take my business to Classy Cut Pet Salon in Keller read more

Classy Cuts Pet Salon - Pet Groomers Near Me - Keller, Texas

BIG NO!!!!!!!!!!!!!!!!!! Rude people. Good thing they don't deal with people but dogs, of course they can't write reviews. Although I didn't leave my dog here I'm going to say, if you care about your pet do me a favor, go somewhere else. I made an appointment, they told me be on time we are super busy, then the lady at the front desk said leave your dog Come back in about 4.5 hours. REALLY???? Is she having a medical procedure or what! I asked I thought the appointment was really to be serviced at that time. She said "oh no, here we don't do that. We keep the dogs in a cage until someone is available. What a joke! And to finish this place stinks! read more

Did a really poor job hair cut wise around our dogs butt. No big deal, that can happen. When we called to ask if they noticed and why nothing was mentioned to us, they said nothing had happened and no info had been relayed from person cutting hair to anyone else. There are too many dog groomers in the area to go to a place that either is too incompetent to notice or too indifferent to care. read more

Classy Cuts Pet Salon - Dogs cut - Pet Groomers Near Me - Keller, Texas

I have been going for a couple of years. My Dog loves going. They always do an excellent job. It is very affordable. That pay attention to detail. They are prompt! Thank you Classy cuts! read more

Classy Cuts Pet Salon - Pet Groomers Near Me - Keller, Texas

Fast and reasonable grooming for our dogs. While our dogs are not fans of most grooming, they enjoy going to classy cuts and the staff are nothing short of experienced and friendly. read more

Nothing but good things to say about the folks at Classy Cuts. They love my dog and treat him like their own. He's been a regular for most of his 9 yrs. read more

Classy Cuts is awesome! I have nothing but good things to say about them. I have been bringing my dog here for a while now. They always greet my sweet baby Dixie by name and are excited to see her and I can trust them with her. They also almost always can accommodate us with last minute appointment availability! She always leaves smelling good and looking cute! Definitely recommend. read more

Worst grooming ever! Don't take your poodle there, you'll be sorry. Head: he did exactly what I asked him not to do. Tail: bad, feet: terrible, nails: too long, legs: awful! Never again. read more

Really like the staff and atmosphere of this dog salon...it feels family owned. ( I'm not sure if it is or not). I have a Miniature Dashound and when we come in .... she gets as much attention as I do. We are both greeted by name with warm smiles. My dog is a resent rescue and she's very timid and shy... and has seizures. The staff interact well with her and when I'm leaving... her tail is waging. I am completely happy to have found such an outstanding place for my dog. If I could just get them to start boarding... read more

First time to the salon. We had moved and then the quarantine happened. My pets looked homeless, were in rough condition. Had had some baths and "quarantine cuts" from myself. I basically was expecting them to be shaved if needed! Dean was our groomer and I was shocked how FANTASTIC my boys looked when I picked them up! So pleased! Will be going back. Thank you SO much Dean and Classy Cuts! read more

I have taken my dogs there for years and they used to be really good. Then it became touch and go. However the last time I took her there they SHAVED HER COMPLETLY, I was horrified. She still (3 months later) looks terrible. She was clearly traumatized. read more

We've been taking Kuma and Snowball to Classy Cuts for a number of years. From the minute we walk in the door, it's clear how much the groomers love them. They always do a great job grooming them. I highly recommend Classy Cuts! read more

This is a terrible place to have you pet groomed. They cut our puppy's nails too short and she was dripping blood from her foot. I have never seen blood actually dripping from this before. The owner was rude when we went back and asked for our money back as he refused any type of discount on the cutting. WILL NEVER GO BACK THERE AGAIN!!! Don't take your loved pet there!!! read more

cookie spa day. pet looks great as always. k (groomer) has developed a friendship with my pet. k is very professional, always keeps me in loop. 5/5 always.. read more

I have tried to support this small business but I can't ignore the bad service I keep receiving at this place. I've been bringing my pets here for over 3 yrs and no one has ever known my dogs by their names. That has always bothered me, but I wanted stay with the same folks for my dogs sake, but for the second time my dogs hair was cut VERY uneven. Again I was told just to bring her back tomorrow, and they would fix it. As if my time isn't valuable and my dog loves to keep coming back to the groomer. NOT!! This is usually a very traumatic time for an animal and I've decided today I'm not taking my dog back. This place better get it together before all their business moves up the street to their competitor :-( read more

Just walked out, had enough of dealing with them. Every time we took our miniature schnauzer in they wanted to shave her 'because she is matted". I refused each time and told them I have never been told she is matted before let alone that she needed shaved, if they want to do a regular cut they could but otherwise I will take her elsewhere. Each time they decided to do a regular cut ( which looked good). Fourth time in and and same story, claim too matted to cut regular, all I said was giver her back and walked out. Tired of their lazy attitude of just wanting to shave her down each time. read more

We take our two Maine Coons to Classy Cuts every six weeks or so for a bath and nail trim. Finding a cat groomer is extremely difficult and finding one that knows what they are doing is even harder. We have been extremely happy with the treatment of our "girls". They are well taken care of and look wonderful after every visit. read more

Our dog is a rescue and even though she loves people she is scared of a lot of things and isn't friendly with other animals. We had taken her to a few other groomers in the area, including Petsmart, and she would always leave trembling and terrified. At Classy Cuts they are so sweet to her that she now gets excited when we pull in the parking lot - they know her by name, treat her well and she always comes out looking great. The only downside is that I think they sometimes use cage dryers instead of doing it by hand. read more

Classy Cuts Pet Salon - Pet Groomers Near Me - Keller, Texas

I can't emphasize enough how horrible my experience was here. They didn't cut my dog the way I asked. I said something and they fix it right then. Great. Already unhappy but they are trying. Then they come out with my dog and say "Just wanted to let you know, our groomer cut her with scissors on her fat. Just wanted to let you know." Excuse me? I don't even get a "Sorry." First time visiting and I will never be back. Worst experience EVER in the three states I've taken my dog! read more

Classy Cuts Pet Salon - "Just wanted to let you know, our groomer cut your dog with scissors right here on her fat. Just wanted to let you know." - Pet Groomers Near Me - Keller, Texas

I have been taking my shih tzu to Classy Cuts since we moved to the area in July 2013. It is out of my way but worth the drive. They know Sophie when we walk in (I'm not sure they know my name, but that's ok!). They are quicker than any groomer I have used in the last 11yrs. A usual bath and cut for my small dog takes about 3.5 hours were as other places take 6 (I'm not sure what they are doing for 6hrs???). Sophie always looks beautiful and smells great when we leave. You can tell she is proud of her new hair cut the way she prances around for the next several days. She is a regular customer and gets her hair done about every 5 weeks. My little shih tzu is like my first born child and I wouldn't take her anywhere else! read more

They burned and cut my Boy's privates! Never again! Who the Hell does this after I have been bringing him here 3 yeaes now! read more

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We have been using Classy Cuts for years and my full size collie loves going for her beauty appointments. No matter what issues we go in with- we leave with everything taken care of. Mae is older and doesn't see too well and they always take such good care of her. I appreciate the staff and the time they take with my pup and pretty she is when I pick her up! I would recommend Classy Cuts highly. read more

Friendly, experienced, n accommodating staff. Jakes haircut was best I've ever seen on my goldens. He had mats under his ears n shanks and he was shaved to perfection. Prices are very reasonable especially for 100+ lb dog. He's soft, smells good, looks great n I am very pleased with his summer-ready cut. read more

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I brought my golden doodle today to be groomed. She has been groomed at two other places and we never had a problem. We needed to get it done this time before we moved so we had to find a place that could get her in. My husband picked her up and didn't catch the following. Look at these pictures and tell me why they would shave her this way???? When I touch her she is very sensitive in this area. It makes no sense and I am furious. I will be contacting them first thing in the morning for them to explain. My poor baby.... read more

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I can normally drive over, get my bunny rabbit's nails trimmed and get her groomed faster than I could gather the supplies to attempt to do it myself and for only around $10! What a savings of time, trouble and mess! Plus, I know it stresses her less when it's done by someone who knows what they are doing. read more

Classy Cuts Pet Salon - Pet Groomers Near Me - Keller, Texas

We take our golden doodle here for his haircuts. He is always cut to our specifications and returns to us smelling great! Really pleased with Classy Cuts' service. read more

Great salon, always have a spot available quickly. Dogs are not trying to turn around when we arrive, so I think they are treated well in the back. Haircuts are good and prices very reasonable. Only "complaint" is that tips are cash only, so you have to remember to carry enough with you, which is a little annoying. read more

Negatives: bad customer service, poor treatment of animals, uneven haircuts, lock the animals up in kennels for up to 5+ hours and forget to call when they are done and time for pickup. Pros: cheapest that I could find in the area (but you get what you pay for). For being a groomer that specializes in animals, you would think they would actually like animals more and show more excitement to see a cute puppy and give better customer service to their customers (humans and animals alike). I tried them out twice since they had the cheapest prices in my area, but both times I took my Maltipoo puppy they weren't excited to see him or friendly to me. I want my groomer to care about my puppy and to know they he is in good hands, and they came off almost annoyed with him that I brought him in for his appointment (both times, including my first visit!). They also gave him a very uneven haircut both times, and I didn't notice until I got home, but I found really long random pieces that were uneven that I had to cut/trim myself. My puppy also seemed extremely anxious when I came to pick him up both times, and they keep the dogs kenneled for hours before and after the haircut. The second time they didn't call me to tell me he was done, I had to call to ask. Not good, since it was more than 5 hours from when I dropped him off! Overall, I was not impressed, and only gave them a second chance due to the price being lower. But I'm not risking a third time! I'm willing to pay more for better quality and better customer/animal service. read more

Um. My dog was so fluffy and cute. I asked for a trim. And they shaved him bald. They didn't listen to a word I said. Thanks a lot now my dog is ugly and naked. read more

We were looking for a place to groom our dog during quarantine and we wanted to try this place out. First of all, they showed up an hour late which is fine because we were in no rush, but still. Second, when they finished, she came out all wet. We asked them to trim her back and her belly, she came out and her whole belly was shaved to her skin. Not for nothing, but we paid $90 for them to ruin our dog's coat and spray her with a hose, which we could have done ourselves. I do not recommend this groomers even in these hard times. read more

My mom took our family dog to this place. We picked him up and he seemed oddly disturbed, scared and upset. When we got home, we noticed they had shaved deep into his skin below his ear! Our dog was bleeding profusely. We called and the lady said the groomers didn't tell her. She didn't offer money back, a discount, a free cut and our dog was badly injured. He was required to wear a cone and medicine for 3 weeks after the incident. read more

Avoid this groomer. If I could give zero star I would. They keep the dogs too long and must have high turn over because there are always different groomers. They ruined our Maltese, shaved her again and knicked her paws. We specifically asked for Maltese cut and to keep her coat and ears long. The groomer clearly did not know how to groom a Maltese she looks like a shaved 5 lb rat with a strange purple and green bow and we have repeatedly asked for pink or red bows only. Our dog was traumatized, it will take six months for her hair to grow to normal length. We will never go back. read more

We take our dog Bubb here every 3-4 weeks to get his nails trimmed. Bubb is a boxer mix and before we found Classy Cuts we would try to do it ourselves on the kitchen floor. Let me just say it was a disaster. Our visits only take a few minutes and its less then $10. I am so grateful we found them! Thank you so much for the great job! read more

I rate zero stars. Please do it take your family member (some call these family members pets, I don't) here. When I look at my dog after her recent visit, all I want to do is cry. When I called to complain, I got "I can refund your money." No apologies, no explanation. I doubt my dog will never look the same again. I doubt the coat will be able to recover. Will have to wait 2 - 3 months before I can attempt to find someone to attempt to help her. I'm embarrassed to post photos of my dog that is the offspring of two multi championship show dogs. read more

Don't let the name full you...far from classy. My wife dropped our Pomeranian off for her appt only to receive a phone call 30 minutes later stating that we needed to pick up our dog she was a little bit too hyper. then the lady on the phone, obviously completely oblivious, said "oh wait is this a cat?", put my wife on hold, came back to the phone, "oh nevermind, the owner is afraid that your dog is going to jump off the table and hurt herself and does not want to pay the vet bill. When my wife asked her about the grooming the lady then stated "look! all I know is the owner said come pick up your dog"...CLICK....enough said. So we picked up our sophie, who was only partially groomed on the sides and much more nervous then she has ever been, and took her elsewhere. All I can say is thank god for Jerry's Paw Spa!!!! read more