Where should I start? I will start from reading other peoples reviews. Each review was telling my…read morestory from the moment I drove my car into the parking lot and the staff came out to assist me with removing my dog from my vehicle. They took one look at him and knew he was bad off. They immediately took my baby and rushed him to the back and begin working on him. They allowed me to stand there and observe everything they did to my King. I am a medical person and I am familiar with the processes of triage patients with emergencies. The physician performed a sonogram and began to tell me my options of care. I had to make the most difficult decision in my life. I decided not to be selfish and to have my King put to rest. This facility not only comfort me, but my family as well. They gave us a room and told us to take our time, they offered refreshments and continually checked on us. They just went out of their way with compassion and concern. I have never experienced this type of Customer Service in my entire life. It made me and my family feel heard and understood about our wishes. Once my family completed our goodbyes and they put our King to rest, they comfort my family, some even shared tears with us. They gave us things to remember our baby boy King that I will cherish forever.This hospital will always hold a special place in my heart. This is a place that I would love to work at and be proud to say that I worked there because each and every person who works in that building are Gods angels, and truly care about the animals that they treat. I will always be grateful. I know this was God's plan because it all went perfectly. Yes, I left without a dog, but I now have a new family that I would cherish with my other pets. Thank you again to each and every one of the staff who comfort my family, who gave my comforting hugs and who helped my King. I pray that this establishment continue to employee such phenomenal people who I believe are Angels. I would recommend this pet hospital anyone will listen. I am forever grateful.

They took great care of my kitty! Re: Male neuter…read more Communication was great. Customer service was great! I got there at 8 am and there was a long line.

We have been going here for 10 years. They always exceed our expectations. On our most recent…read morevisit, routine shots, etc. we forgot to tell them about our dog's terrible ear infection. They didn't blink an eye. they said they would take care of his ear infection in addition to giving him his routine shots. Dr. Kelsi was there and they took care of the ear infection and his routine shots. They did not make us come back for the ear infection . They are the best of the best of the best. We recommend them to everyone!!

It's unfortunate because I did like this place, the staff was friendly enough and it was close to…read moremy house but guys.... I am 4 months into a UTI issue with one of my dogs and they cannot give me a solution that works, we've tried 3 different kinds of antibiotics and I have made the infection impossible to treat now. The correct approach looking back was to do a full urinalysis and know exactly the type of bacteria so we could target it correctly out of the gate. They didn't suggest that until we had 2 full failed rounds and then when we did the test their lab left the urine out too long and got inconclusive results. Nonetheless, I continued on with round 3 of antibiotics, finished it last week and the dog is peeing in the house again today. Taking him to another vet now and looking back this process just makes me furious. I've spent close to 10k on visits, medicine, new food, supplies for my house and I had to get new floors... all without even having a solution. People should know about my experience and I hope no one else has one similar.

We have been to Dr. Gwynn several times, usually for our cats, Marco & Polo…read more Once, I even brought in a turtle, that I "rescued" as it ambled across Rufe Snow. I wanted to learn what kind of turtle, and the environment I should release it (far from busy roads). I did. But this last visit was a sad one. Polo developed a tumor, on his lower jaw, several months back. Options included risky surgeries (mandibulectomy), or traditional cancer therapies (chemo), that would greatly diminish his quality of life, and only marginally extend it. We did get several evaluations, all the same, grim, recommendations. The only real option, was enjoy Polo until the growth affected his well being, and then humanly end his suffering. That day was two days ago (9/8/2020). We brought Polo in to be humanly euthanized (I really do not like the term "put to sleep"). Writing this makes me sad, so let me finish by saying Dr. Gwynn and her staff were caring and compassionate every step of the way. I was able to stay with Polo, the entire time, right up his last breath and heartbeat. Toward the end, after the first shot, a tranquilizer, he even started purring. I like to think it was because he was no longer in pain, and that he could see me, and feel me holding him. It was, and continues to be, very sad. But I (we) are happy that Polo is no longer suffering. We are very grateful to Dr. Gwynn and her staff for their help with this difficult thing to do. Bottom line: We will miss you Polo, always.

I really wish Dr. Gwynn had a better temperament with rabbits, because she is a lot cheaper and…read morecloser than the exotic vet that we see now, but it's worth it to get better care. We came here to get our bun spayed, and the surgery went fine, but she was kind of rough with our girl. If she had been gentler, I probably would have switched all care to Dr. Gwynn immediately. This kind of treatment would really make me upset if it were towards my dogs, but rabbits are fragile and can literally die of a heart attack at loud noises, so this is quite a serious issue.