We recently got our Cocker Spaniel puppy Morgan and needed to find a reliable and local Groomer and we were referred to Lakeside Pet Spa by a friend. Their website is super easy to navigate and it lists all of their services and information. Since Morgan was only a few Months old we booked the Bath and Tidy service which includes a bath with premium shampoo and conditioner, a brush out, nail trim, anal gland expression and ear cleaning. When Morgan was finished she looked so pretty and clean and she was also happy! We can't say enough good things about the staff there also and they are great about sending reminders about upcoming Appointments and they also send a text message to let us know when Morgan was ready for pick up. So glad we found these angels to take care of our fur baby!! read more

Lakeside Pet Spa - Miss Morgan - Pet Groomers Near Me - Plano, Texas

just now New I WILL NOT be a returning to this place. They are closed on Monday but they have groomers come in for grooming. Had a drop off but doors are locked and no one comes to open the door for you. As I was pulling up I saw a lady at the front desk by the time I got to the door she went back. Literally she saw me walking up and went to hide in the back? Yes I will not be returning and their prices are ridiculous anyways. Worst customer service! This is the type of response I get read more

Lakeside Pet Spa - Text message response - Pet Groomers Near Me - Plano, Texas

The staff care truly cares for the pets they groom. They are always professional and kind.

It was a very good experience. The staff there is very nice, and this helped put our dog at ease. Plus, the check-in process was easy, and they finished our dog's treatment ahead of schedule. read more

This place is amazing! They take great care of the pups. All the staff are so caring and you can tell that they treat your dog as if they are family read more

Lakeside Pet Spa does an amazing job at grooming. Luna and Rocky always look great. Today Sherrie Perry did their groom. Another amazing job! Thank you so much for taking such great care of our pets. read more

Lakeside Pet Spa - Pet Groomers Near Me - Plano, Texas

We love Lakeside Pet Spa! Soleil does a great job with our Daisy!!! She looks so cute and her cut always grows out perfect! read more

Lakeside Pet Spa - Soleil always does a beautiful job on our Daisy!! I couldn't recommend her more!!! The staff is so friendly! - Pet Groomers Near Me - Plano, Texas

Place says open but I've called three times left voicemails no one returns calls? Reviews look good but customer service needs work

We have taken our dog here 4 times (?). The most recent time 5/4/22 we were charged an additional $"15 for a misbehavior fee". Our dog is 12 years old and has never, once, at any kennel or groomer been told he misbehaved. In fact it has always been glowing reviews for his behavior. He's generally playful and very friendly. We were not called about this. Just added on a $15 charge at checkout. This is very strange to me as we are not new patrons. We will not return. read more

Lakeside Pet Spa - Pet Groomers Near Me - Plano, Texas

I can't say enough about Lakeside Pet Spa! They are courteous, professional, great communication, efficient, and we have never had a negative experience. Brittany did an amazing job grooming my daughter's Yorkie, he looks like a show dog! read more

The staff is very loving to my dog, who is usually rather nervous. They do a great job with his haircuts!

This facility is so nice and the employees are wonderful there. My favorite groomer is Sydney, she's so professional and has a ton of experience grooming. She also specializes in standard poodles and all breeds. I have five dogs and she has groomed them all for the past ten years with no problems at all. She's so talented and no one has done a better job taking care of my spoiled babies. She loves animals as much as I do!!!! Thanks Sydney !!!!!! I love your tattoos!!!!!! read more

Wonderful atmosphere and knowledgeable staff. The owner made me feel welcome immediately and recommended how to best care for my pup's coat. I love bringing my baby here! read more

Unfortunately I have to downgrade my review to 3 stars. Today the groomer (who's groomed my dog a couple times before) totally shaved my poodle mix. I said I wanted her basically the same length as she was but less scruffy. I get it's loud in there but if you didn't hear me, please confirm before shaving my dog bald. At the end he said he had to "update the notes" to reflect what I wanted. Wondering what the notes said from the past 4-5 times they've been groomed before. In addition she has what looks like razor burn on her tummy and came home panting and then chugged a whole bowl of water, I'm guessing from stress. She's been groomed upwards of 30 times at multiple salons and is typically pretty laid back. read more

Lakeside Pet Spa - Razor burn - Pet Groomers Near Me - Plano, Texas

Lucy Liu, my little Shih Tzu, looks great! Thank you Ruby for her spa day...and she smells great! The whole staff is so nice too! read more

Lakeside Pet Spa - Pet Groomers Near Me - Plano, Texas

My Charlie always comes home happy, de shedded & looks & feels amazing! Everyone is so friendly & all the groomers are fantastic! Thanks for always being a great experience for us! read more

My pup loves the daycare and her friends at Lakeside. She also gets groomed at Lakeside. Highly recommend.

This groomer (Macie) really does a great job on my two goldendoodles! The only downside is the past 2 times we've taken them, there have been delays when we drop them off at 9a and don't get them back until 5p. That seems like a very long time when expectations are set at 6hrs max for both dogs. read more

Lakeside Pet Spa - Reese, chocolate (but beautifully faded) goldendoodle - Pet Groomers Near Me - Plano, Texas

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I would like thank the employees for being so nice and welcoming. And the grooming staff for being the best I've seen so far. Everyone at the facility is very professional. Would definitely recommend them to anyone. read more

Worst groomers in Plano. Our dog was there for over 5 hours. He was supposed to get a bath and a hair trim. He was completely shaven. When I questioned why this was done, the staff proceed to blame me and subsequently used vulgar language towards me. read more

First of all they do a very nice job of grooming my little poodle, Buddy. My only issue is the amount of time they keep my dog! 4-5 hours? (This was my last visit January 30, 2024) I asked why? They explained that after washing and towel drying they put my little dog inside a kennel to air-dry, sounds cold. One of the employees also explained that the long period of time was due to the volume of dogs they were booking for a particular groomer. My response was "well this why I booked my appointments in advance and at a certain time" when I visit my doctor, my dentist or even Discount Tire, I don't have to spend half my day wondering when they're going to text me saying my dog is finished and ready for pickup. And BTW if you're not here within the next hour we will charge you a boarding fee! I made sure that I was close by and not involved with any other activities. The girl told me if I wanted my dog attended to in a timely fashion it would cost an extra $20? Well I wasn't happy about that. Just letting the interweb of people know what to expect. I was upset to say the lest. So no, I do NOT recommend and will not return. read more

Lakeside Pet Spa - My sweet boy, Buddy. - Pet Groomers Near Me - Plano, Texas

From the check in, scheduling, pick up and of course the grooming Lakeside is the total package. My Bichon requires a lot of expertise to groom and Courtney never disappoints. Thank you team Lakeside.....you are the best! read more

I've taken my doggie, Toby, here since he was a pup and have stayed a loyal customer for the past four and a half years. I have always gotten Ms. Kay to cut his hair, but I was told by the receptionist the last time I took him in that Ms. Kay had retired and the owners had changed. I'm very protective of my dogs, so I was hesitant to bring him in and have someone else that was not Ms. Kay cut his hair, but he had been coming here his entire life and it was what he was used to, so I decided to bring him in. Fast forward to his appt. We waited several hours to get a call to pick him up. It was about time they closed, so we called and they said he still needed more time. I was worried so I went ahead and drove in to pick him up. I saw two groomers still working on my dog and another dog. I waited by the window for about 10-15 min as he was finishing, just observing. Suddenly, I hear Toby screaming and shrieking. He has never done this! It was a terrible sound to hear. It was hard to see exactly what was happening since the window is a good distance from the grooming area, but I did notice the groomer being quite rough with his legs and no dog mom ever wants to hear their baby cry. I ran inside at this point and anxiously asked if he was ok, trying to figure out what the issue was. The other groomer nonchalantly says he just doesn't want to get his nails cut. Idk his face just seemed like he didn't care much when he responded to me. He also mentioned that they couldn't finish cutting his nails because he was being difficult. Toby has never acted like that before and I did see the groomer being rough with him so I was a bit upset. I'm not one to make a scene though, so I Just say ok and pay. I even leave a tip even though I was very stressed and anxious about the whole situation. I took Toby and made sure to give him lots of hugs and kisses. He didn't seem to be bleeding anywhere, so I decide to give them the benefit of the doubt. Maybe Toby, like they said, shrieked like that because he doesn't like his nails cut. This is why I waited to post a review like this. Toby just got groomed today at another location. After last time's incident, I promised myself I wouldn't take him to this place again. We gave the new groomer a heads up that Toby might be scared of getting his nails cut. When he was done, the groomer gave a glowing review of Toby. She said he was wonderful and let her cut his nails just fine. She said he did great all around. I was so relieved to hear that, and I'm so so glad I found a new place to take Toby. After hearing how he behaved this time and comparing how he acted last time, I have a really hard time believing the groomers didn't mistreat him or something last time with the way he was crying. Ugh I never want to hear him cry like that again. I don't recommend this place, and I will not return here again. read more

Lakeside Pet Spa - Fresh haircut - Pet Groomers Near Me - Plano, Texas

Verify price before you drop off. They will claim you picked luxury spa and charge you extra! Even though never discussed. Happened twice and I paid, 3rd time no. Enough is enough. Also 6 hours for a pet grooming of a 15lb dog that is well mannered is inexcusable. Excuse was, the dog before was difficult. So mine had to sit around for 5 hours waiting, then change your appointment times. We are done with this place. Poorly managed and poor communication. 2 stars because their groomers aren't terrible! I would give zero for their management skills. read more

I have been taking our Bella to Lakeside Spa for several years. She has some special needs and they are always kind and patient with her. Some observations: She always comes home with a very professional and well done hair cut. I have seen several customers bring their dogs with special needs ( blind, deaf, etc.) and leave with confidence knowing that their dogs were in good hands. In fact, that's how I found Lakeside Spa ! I read a review in a dog parent group by a lady who drove a long way to go to this Spa because her dog was blind. My point is this : At the end of the day, it's more important for my dog to be treated with patience and compassion than to have a wonderful hair cut. At Lakeside Spa, you get both!! read more

Took my large goldendoodle for his grooming and he looks great! Everything was as expected, good pricing and results, we will be back.

I love this place! Thanks for take care of Bruno and being patience with him! I highly recommend this place, they love dogs and treat them with care! read more

PET OWNERS BEWARE!!!!! Lakeside Pet Groomers butchered our dogs coat. They said she was matted but she has been going there every 2 weeks for over a year and without calling us decided to spot shave her and completely messed up her beautiful coat. We know she wasn't matted. We are besides ourselves and Marley hasn't eaten any food since she's been home from this happening. They have recently lost their good groomers so evidently there have been changes there and they honestly don't know what they are doing and didn't care for Marley like the original groomers did. It's going to take such a long time to fix what they have done. read more

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Excellent every time!!!! Paul and Luigi look so handsome and smell so good after their grooms. read more

Lakeside Pet Spa - Paul and Luigi - Pet Groomers Near Me - Plano, Texas

Thank you, Thank you and Thank you...Kaori Schwartz for making my point. You have shown the perfect reason why your customers are upset with you and a good lesson to others on how NOT to handle your customer's pain. Blame the Customer when you make mistakes Blatantly lie about the situation Poor me, we are angels syndrome Shoddy workmanship & lack of knowledge how to groom certain breeds (shows clearly in the photo) Show ABSOLUTELY no regard for the Customer and most of all, no knowledge, nada, zilch of how to deal with a customer service issue with sincerity and humility. This is my one and only post denigrating a 'so called' professional establishment. I would have preferred any day honest truth and a phone call saying pls take your dog home. We don't have our usual groomer who grooms him and pls come back another time. No problem. But you want to continue looking terrible, please post away to your heart's content. Pls tell everyone how you are perfect and it is all your customer's fault. People are watching. read more

Lakeside Pet Spa - My handsome dude on a normal day - Pet Groomers Near Me - Plano, Texas

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So I just redownloaded the yelp app and was searching for something entirely different than my longtime groomers but happened across my old reviews and the photos I posted of my handsome doggo, Moose, enticed me to click on my old review lol. For some reason, though, my review from 2018 isn't even showing up on their page which is a shame for many reasons: 1.) Moose is ultra handsome so y'all be missing out; 2.) I love Lakeside Groomers and took the time to review the business so people like me, who like to check others reviews before committing to taking my business somewhere, would be able to refer to it. Anyhoo, Idk if you can even still see my old review but I am clicking "update" on it to see if Yelp might reconsider whatever beef they had with my review before. Nonsense poopypants. We've had great experiences here with my goldendoodle for the last 4+ years and love their new storefront (same center, diff suite). It's really cute and has more space for the Doggos. Moose really enjoys. 10/10 recommend. Cheers! PS I included more pics of Moose with kinda diff haircuts through the seasons. He looks like Steve Jobs in the turtle neck. It's uncanny. And yes, I'm aware that I need to get a life. read more

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We have been clients from the beginning, and love Lakeside Pet Groomers. My mini golden doodle used to hate going to a groomers, especially the ones with cages. He was terrified. The groomers love dogs and are gentle. They are also phenomenal groomers and the dogs get to play with friends while they are waiting. It's grown so much that they are opening a much bigger facility where the 'dirty' dogs can play, and the clean ones can hang out in their own lounge while they await pick up. read more

Lakeside Pet Spa - Pet Groomers Near Me - Plano, Texas

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All of the groomers here are amazing! Kilo (My German Shepherd mix) is very nervous with people, but he loves everyone here. Highly recommend :) read more

Lakeside Pet Spa - My boys Kilo + Chester - Pet Groomers Near Me - Plano, Texas

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My dog always gets the best care and grooming service. Highly recommend lakeside pet spa.

I took my dog to this groomer today and this is how my doggy came home. Not sure what they did to have his eye swollen shut but it says a lot about their carelessness for small fragile dogs. I will be taking him to the vet tomorrow morning and taking the bill to the owner see what kind of people they are. Would not recommend this establishment at all for any puppies. read more

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Mutt looks great and sure she feels better Sweet staff. Cheerful place. Thought a little pricy but it's a nice place with sweet dog loving staff. read more

The owner is very helpful and kind. If you have any concerns, ask to speak to him.

Did awesome with my baby! Super professional and love their store! Always great customer service and response is quick!

We took our pup to Lakeside Pet Spa today and unfortunately had a very poor experience. I dropped our pup off a little before her 12:30 appointment and we were told it could take up to 4 hours. By 4:30, we haven't heard a word from Lakeside. We also called multiple times without anyone picking up the phone, so my husband drives up around 4:40. My husband was told to pay, then the women working realizes our dog is ready yet and they haven't begun to start her haircut as they needed to re-bathe her after she peed. No problem, but where is the communication? At no point did it occur to give us a call. We weren't super worried about the delay, I'm more worried about our pup who clearly was distressed in this environment. They just put your dog in a large room with fans to dry, which is very different than the blow dry other grooming places offer. The owner/manager says it will be another hour. So my husband stays nearby, and after and hour pops back in. Still at this point no additional communication, I had called several times for an update with no answers as they were scheduled to close in 15 minutes. Once our pup comes out (we're going on 6 hours at this point) the groomer states he had to rush because my husband was there and we can bring her back if we want. RUSHED? After 6 hours? I called afterwards and spoke to Becky, the owner, to have this discussion as we were hoping for an apology that my husband didn't get in person. She didn't accept any responsibility (we were not asking for a single dollar back) and eventually just hung up on me. Therefore the reason for this review. If you can't offer basic customer service such as communication or an apology when things don't go according to plan, then I will not trust you again with our pup. read more

For any business no matter the size, honesty, integrity and a welcoming attitude are an easy success for repeat and satisfied customers to return for your services. I was beyond excited when they opened back up after months of stay at home restrictions and grooming my dog myself, I can finally drop him off to get the five star spa treatment he deserves! So with eager anticipation, I went to pick up my dog as soon as we got the call letting us know he was ready to go home! I arrived at the counter to pay for his grooming and was told that I was to be charged $55 for his grooming costs as he is categorized as a medium / large dog (9 to 17lbs). When I dropped him off earlier in the day I looked at the pricing sheet which said that the price for a small dog grooming was $50 and the definition of a small pet was to be from 1 to 8lbs which my dog had finally reached this month after being a hermit with us at home these few months!! So I then asked why am I not being charged the $50 as he's nowhere near the 9 to 17lbs medium / small size category. The gentleman who was helping me went to confirm with the owner, and came back to say it's $55 for this size and that my dog is bigger than 8lbs. I did not see any scales inside their shop so I was pretty surprised to hear that she said my dog is more than 8lbs (which she also confirmed later on they have no scales in the shop) so I asked to speak with the owner. She was busy so she couldn't talk to me at that moment and the price is $55 firm. I said I was happy to wait a bit because I want to understand exactly what I'm being charged. After a while the owner came out, took a look at my dog (a toy poodle) and said your dog is bigger than 8lbs, to which I responded that he is exactly 8lbs (she wants me to prove to her that but as I mentioned earlier there's no scale available to prove anything! See picture for dog size / weight back at home). Next thing I know her tone shifted to impatience/annoyance and now the up charge is now because my dog came in matted and his fur was too long! What!? Isn't that the reason why customers pay for pet grooming? My dog's fur was at most 1 inch long and he had it groomed to be 1/8 inch so not sure how that's too long to begin with. It's beside the point that I had showered and brushed my dog four days before taking him here to be groomed just so his fur won't be pulled and jerked when he does get groomed. After I explained this, she now says that yes you showered him but you did not brush him! Does she have a hidden camera inside my house? Pretty surprising to hear this kind of accusation towards a customer... So to circle back, the pricing sheet that I mentioned earlier did not include any fine print or exceptions that point to special charges and it's crystal clear that prices are tiered based pet size and services. I don't think it's right for customers to be charged extra unless first discussed and agreed upon. Certainly did not expect the pushback when I asked for clarification on the charges. Second, how did my toy poodle having normal length fur be considered too long? I don't understand how her complaint can be considered reasonable. Is it really that big of a difference when you chop down 1 inch of fur to be 1/8th of an inch? Third, if you cannot substantiate your extra charges, please don't place the blame on your customers and make them feel like they are the one in the wrong for asking about it. Fourth and the biggest red flag: my dog has been going there since he was a puppy at 5 months old (6lb or less), and we were always charged $55. When I asked her about this finally during this fourth visit, she was unable to explain why I would be charged for a M/S size dog while he was still a 5 month puppy. She reiterated it is $55 this time and rudely told me that if I didn't like the price it is my choice next time to not come back. In the end, I think she was not able to justify charging me the higher price so she started to tell me she needs to go to the back to continue washing a cat. She said this visit is $50 but future visits will be $55 so I again asked why I would be charged $55 and referenced the pricing chart once more. After further discussion she said she won't be charging me for this visit (after the long conversation). I did not accept the free offer and left $60 in cash on her table as she did deliver on the services and groomed my dog, but she still could not explain why my dog needed to be up charged. I went back after 30 minutes or so to request my visit and payment history, which my husband talked to them and they are going to provide to us tonight. We've had an overall good experience over the last few years but with today's visit we will no longer go back. Others have similarly horrible experiences over the years and shared their reviews, but I never really thought it would happen to me personally. read more

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