We live literally 2 minutes away. Google Maps shows a 2 minute drive. We always pick up our ice cream ourselves, bring it straight home, and it is perfectly frozen every single time. Today we ordered through DoorDash about 25 minutes before closing. The dasher picked it up and delivered it in roughly 3 minutes. Yet somehow, the ice cream arrived completely melted. That does not just "happen" in three minutes. The only logical explanation is that it was left sitting out before the driver even arrived. On top of that, you sent the wrong waffle bowl without even asking. If you are out of something, you do not get to decide what I want instead. That is not how customer service works. You call, you message, or you cancel the item. You do not substitute randomly and hope the customer won't notice. This is extremely disappointing and shows a serious lack of training and basic standards. If this is how online orders are handled, you will continue losing customers. This was careless and unacceptable. I am very unhappy with this location. read more

Cold Stone Creamery - Wrong item - Ice Cream & Frozen Yogurt Near Me - San Ramon, California

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I like this place. The kids are busy here .. we cane in on a Sunday and it was just us - 2 minutes later there was 10 problem lined up. I'm happy they are here .. ice cream is always something I look forward to after dinner .. It's a cute little Spot in the middle of the shopping center. Near Trader Joe's . Plenty of parking and easy in - easy out read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - San Ramon, California

The owner is often there working the counter. The ice-cream and their cakes are delicious. My boyfriend loves the place and is always bringing treats home. Today he brought a cake and a pint of Founders Favorite. I really have to watch it because we'll devour them in a couple of days. read more

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Cold stone used to be the spot to get ice cream. They still have quality ingredients. But it's the service that brings it down. A few friends and I were in the mood for ice cream and came to this location. There were a few people before us and after us. There were three servers taking orders who all lacked customer service and rushed through orders. We gave our orders. We ordered cheesecake fantasy, mud pie mojo, founders favorite, and berry berry berry good. First off, not all the ingredients were fully mixed. And just by looking at the picture which was taken on their counter, they just look a mess. read more

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I should have read the reviews before getting ice cream at this location. Happened to be at Trader Joe's so I decided on some ice cream since the sun was finally out. Asked for a mint chocolate chip ice in a waffle bowl, ice cream was good but let me tell you about the waffle bowl. This thing was hard as a rock!!! I paid almost $10 for the bowl to not be edible. I probably won't be back for a while considering the ice cream and waffle bowls are overpriced. read more

Cold Stone Creamery - My melted Mint Chocolate Chip ice cream and hard as hell waffle bowl. - Ice Cream & Frozen Yogurt Near Me - San Ramon, California

I came in today and I was the ONLY customer. I asked for a milkshake and the guy didn't even look up at me and rudely asked what size. I tell him large then he just sits on his phone for minutes while I'm just there waiting for him to make my shake. He never stopped texting so I told him to forget it because obviously he's too busy on his phone to make my shake. Unbelievable. Reading the comments I can see I'm not the only one this has happened to here. These guys act like this because of the owner just doesn't care I guess. Very sad. read more

Great ice cream, always fun for the kids too! Service is quick and love that you can watch them add in the mix ins.

There I was, on a hot Wednesday afternoon. Sky was blue, birds were chirping and it was a sizzling 90+ degree outside. I stop by Trader Joe's for some groceries and I see Cold Stone in the corner of my eye. I figure, that'd be a decent hump day treat! I go in, order a small vanilla with coconut. The teenie in the back makes it. Her boss, Abu, is in the background hovering over her. Homeboy Abu watches every thing this poor teen does. To Abu: LET HER LIVE. She hands me over my small ice cream. I look at it and bam, I didn't realize I ordered from the children's menu. I ask the teen why such a small spoon of sugar? That would indeed not be enough to help the medicine go down. She turns and looks at Abu, turns back to me and says "thats the spoon size." Realizing Abu was her boss and she's likely new, I didn't push the matter and reluctantly paid the $8 bucks. Moral of the story, if you want to get bent, raped and robbed, definitely go to this Cold Stone. For $8 bucks I'd rather go to Salt and Straw. Next time I'm gonna buy a gallon of ice cream at Trader Joe's for the same price. Needless to say, I got two good bites. $4 per bite. And this my friends is how a small business loses solid local clients. Ebert and Roeper gives it 1 star. Why 1 star? 1 star because after all, it IS ice cream. Do better Abu. PS, I'm not racist. His name tag legit said "Abu." read more

Cold Stone Creamery - Small ass ice cream - Ice Cream & Frozen Yogurt Near Me - San Ramon, California

Cold Stone really should come in and force new ownership. Dude that runs the place is just unpleasant and unfriendly. Service is always terrible. Why do we keep coming? Because my son insist. Reading previous reviews I don't think they care about the Terri Le service reviews. As I type this the line is out the door with one guy making ice cream while the older man very unhappily stocks ice cream with no hellos or pleasantries to be made. He is the least bit concerned with his patrons. Therefore we should stop caring about this business. read more

I Came in to get ice cream....stood there for 5 minutes while the person was on His phone...He didn't even look up so I left. I cannot rate the ice cream....didn't get any read more

Let me just start by saying I've ordered countless birthday cakes from this location. The last time I ordered a birthday cake for my son's birthday, it wasn't ready on time and i had to wait in the pouring rain for them to write happy birthday on his cake. Then I take my kids to get ice cream and order the medium size, which costs $8+, I paid $10 with tip and the photo is what we received. The ice cream doesn't even make it to the top of the container. I feel robbed. Don't waste your money here. read more

Cold Stone Creamery - Love it birthday cake remix - Ice Cream & Frozen Yogurt Near Me - San Ramon, California

Cold Stone Creamery is kind of a treat for ice cream. I only really come to get Cold Stone when I get a coupon. So I had a reward to claim and I was coming from work. Thus I came to this Cold Stone as it was relatively on my way home. I've been to this Cold Stone on and off as I do work in the area. We used to come to grab some ice cream after pho. Lots of good memories. Well this Cold Stone is cute. It's in a little "hut" in the middle of the walking area and a little separate from the other buildings in this plaza. Parking can be in the front which is a lot more than the backside, but I parked in the backside closer to UPS and just walked over. There was one worker taking orders and making the ice cream and checking out. I did see another person making the cakes. The whole ordering to checkout process was relatively smooth. I entered my phone number and had 2 different rewards. Unfortunately there's no clear way to select one versus another because it had asked me if I wanted to use my BOGO which I didn't but I did want to use my $5 off. But when I clicked on "No" there was no way to select a different reward. But they were able to manually do it when I checked out. So no biggie. Ice cream was fine and mixed well. He also asked if I wanted a lid and everything fit underneath. Now I know on other occasions I've had fully stuffed even under the lid full. But you know that's fine. It did hold up until my drive back home which is lovely and I put it in our freezer so we can eat it later in the evening. Overall, not a bad spot to grab ice cream. It is kind of pricey but you know what you're getting into when you're getting ice cream outside and not in a tub at the grocery store. It's the experience! Make sure to sign up for their rewards, then it'll make the ice cream worth even more. Enjoy! read more

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Terrible service. We bought an ice cream birthday cake for our daughter. She didn't even wish her or even smile. We'll go somewhere else next time read more

11/12/25 at 1:30 pm the worker there made our shakes watery and even scooped my love it and gave it to me already pouring over the cups edges, the taste was also not good because it was already melted. A bigger cup doesn't fix that the ice cream is barely cold enough to get paid for. Threw it away automatically after one bit tastes like it had been sitting already. read more

On a hot & muggy day, Cold-stone hits the spot. Although it's a very small store & a few outdoor tables were offered, we managed to get a table. If I had taken it to go the entire cup would have melted. As you can see the picture taken at the register looked like I had been waiting to eat it for 5-10 minutes, so I was a little disappointed that it came to me in that state. Other than the major melt down of the ice cream, I did enjoy the Coffee Lovers Only ice cream. Orders: Coffee Lovers Only -why I always go back to this is bc the coffee flavor is retained & not compromised, while the Almonds & Caramel then add a textual dimension which is a nice balance. Strawberry Ice cream with added Brownies- a creamy & rich ice cream that tells you Cold Stone uses whole milk. The added brownies gives it a nice chewy chocolate texture. Every once in a while it's nice to cool down with a Cold Stone ice cream! So until next time! read more

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This place caught my eye as I was coming out of Trader Joe's. I decided to come and support because it looked empty and sad. I opted for a pre packed quart for $12.99 in their refrigerated section. They only had three flavor options which was kind of sad I wished they carried more. Opted for the founders favorite which was delicious but I don't know that I would get it again. Overall it was an okay experience. read more

The customer service here is poor. I've come in several times, they don't greet you and are always hanging out in the back talking and taking their time to come serve you. And most times they have AirPods in their ears. read more

Open for business during COVID-19 Shelter in Place!!! Come and support local businesses! It didn't look open. They need an OPEN sign. You cannot enter without a mask. No samples. Worker was wearing a mask and gloves. Friendly service. He was patient with us as the kids decided on what they wanted to get. All flavors were available. The ice cream is just as fresh as before SIP. Lots of toppings. My daughter got a scoop of cake batter. Since no samples are given during COVID-19, she took a chance. She said it has a good cake batter flavor. My son got a Like It size of one of the special creations - Cookie Doughn't You Want Some®. IT WAS HUGE!!! And he said it was really good! Waiting for Cold Stone to come out with a keto friendly option. Please!!!!! read more

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I ordered a custom ice cream cake for my daughter's 10th birthday. Chocolate cake layers, with cookie dough ice cream mix ins. The picture shows what was received. The manager did not try to replace it, and would only offer a discount on my next purchase for which he gave me his name and number. I had even tipped him 20%, upon purchase, in hopes that he'd make a good cake. I was wrong in doing so. He was rude and defensive. I will not order a cake from them again, and I certainly will not return to that site. read more

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The online hours and store hours do not align. The online cold stone service ( not Uber eats) take orders online without filling the orders due to hours of operation not being aligned. Hassle to get a refund. read more

I have been to this coldstone 3 times now in between the times of 9:05 to 9:30 and they have had the doors locked not accepting customers. On the website as well as yelp, it says they close at 10PM (this was last updated 2 weeks ago) and when I ask through the doors they not only disregard my presence, they LAUGH to eachother. It's very rude and underwhelming considering their ice cream is decent. I don't think I will coming back. read more

Cold Stone Creamery - coldstone creamery - Ice Cream & Frozen Yogurt Near Me - San Ramon, California

Horrible! My wife had received a gift card for Cold Stone and went to the one in the Market Place. She and my daughter each ordered an ice cream, and noticed it was not even fully frozen. She asked why and the person making it said their freezer wasn't working properly. Instead of refusing the order, my wife took it and put it in the freezer to harden it up. She and my daughter at a little bit and ended up just throwing the rest away... We won't be back. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - San Ramon, California

Terrible service. I ordered a cake in person for my sons birthday. The pick up time was 11:30. However, when I arrived, not only could they not locate my order - they proceeded to let me know the printer was not working & it's "not their fault" with admission that they did not reach out to all customers who had an order. They had offered to give me a premade cake however I had already prepaid for a printed cake. My husband went in to talk to the staff as they dismissed my concerns. They had advised that they did not call all the customers who had prepaid orders & will go to the Pleasanton store to pick up my sons cake with free ice cream, in writing, for the inconvenience. When we returned (& now had to rearrange all of my sons birthday plans) - they refused to provide the coupon for free ice cream & tried to grab the cake away from my husband - which again, was prepaid for. Absolutely unacceptable customer service & definitely put a hiccup on my sons birthday. read more

A standard ice cream joint with good flavors. Service is great and prompt. Cleanliness is good. Ice cream is maintained and right temperature. Great location right next to Trader Joe in market place down town San Ramon. Service is quick. Usual franchise style ice cream. If you are looking for uniqueness or anything special than ordinary then this is not the place. read more

Cold Stone Creamery - Mint with brownie - Ice Cream & Frozen Yogurt Near Me - San Ramon, California

This cold stone is everything *BUT* cold!! Ice cream is borderline melting... they rarely ever run the AC... this place is not good. They don't even allow you to eat inside. If you want piece of sh ice cream.... Especially if it's melting.... Then.... Come to this place 0/10 rating. Grade = F- read more

Who goes here anymore? Me, me, me! Not often do I treat myself to ice cream (usually, it's frozen yogurt, baby!)...but when I do...I'm thinking COLD STONE. My own custom creation: mint ice cream base, marshmallow creme, oreo cookies, and chocolate sauce. My all-time favorite has a combo of creamy, texture, and crunch! SUPREME! Another favorite: Cake Batter ice cream base, strawberries, graham cracker, and chocolate sauce. INCREDIBLE! Another favorite: Oreo Cookie Frosting ice cream as the base...and didn't need to add a thing to it. But, I did -- a chocolate chip cookie and marshmallow creme. A-M-A-Z-I-N-G! Like the kind that makes you tilt your head slightly back, and then makes your eyes close and roll upwards. CRAZY GOOD! Do it. Now. GO! We have to hold onto these Cold Stone's. They are going out of business. Location specific: San Ramon (Market place off of Bollinger Canyon) ============================= While this location is not my favorite, the product is still excellent! It's in its own mini-building all by itself with 2 small tables. Street parking can be tough next to a handful of restaurants and Trader Joe's, but it's a free lot -- so what more do you want? Service is sweet but not mature, a little sad because it's got so few customers. read more

We just placed a togo order online at 9:10pm. Everywhere online states that this location closes at 10pm. When we got there the lights were turned off and doors were locked. It wasn't until a DoorDash order was being picked up that we were able to talk to someone. They handed us our order turned around and locked the door. This happened around 9:25pm so to us it was still supposed open for a while. They were so rude and they didn't even make the order good by barely filling the bowl. We got the smallest size mind you so the fact that it was lacking is sad. It's also disappointing because we like to tip any service and we were very regretful of providing any extra tip to this disappointing experience. For the price it wasn't worth it. read more

Terrible customer service bordering on rude. Maybe new ownership? This location used to be friendly and inviting.

My ice cream was melted before I even paid for it and the staff is basically incoherent.

This was such a disappointment. We met up with my older daughter's best friend and her mom (also my friend). When we walked in, I wanted to walk out. The ice cream all look so melted in the display! I asked the owner/employee if there were a "kids" size since I didn't see anything on their menu. He nodded and said, "Yep". Okay. I just had a feeling there weren't any kids size and he just wanted a sale. I ordered two "kid" size ice creams for my littles and my friend ordered one for her and her daughter. This time we went dutch. When he rang me up; of course, there weren't any "kids" size prices. He charged me for the small and barely put a melted scoop in the cup. What a rip off. Literally. I did not order because I knew I was going to shop at my fave store Trader Joe's which is just a few yards away. I should've bought the mini cones and bring it out for everyone! Why didn't I think of that?! The two tables outside were filthy and covered in bird waste. So gross! We sat on a ledge closer to Trader Joe's. No one finished their ice cream. My friend took two bites and said, "I can't do this. This is terrible!" She ordered the strawberry sorbet. We let the girls play for a few minutes by the little water fountain and went to Trader Joe's. Guess what we both put in our carts?! Yep, two different type of ice creams and it was cheaper than the girls two measly melted cups of flavored milk. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - San Ramon, California

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Went to visit this place again after swim practice! The workers there seemed a bit amateur because they were frazzled over our orders. One of the girls that worked there used an ice cream scoop to scoop up the chocolate chips and it all got in there so they had to bring out another container of chocolate chips haha. It was honestly so hot in there that the chocolate shavings that they had were practically melted and were sticking to the scooper. I got the hot lava cake hot stone and it was a bit disappointing :( It was waaaayyy too light for me and I would've preferred if it was denser in texture. The employee there gave us a teeeeny scoop of vanilla ice cream on top of it which was not at all satisfying. The workers there in general seemed like in a bit of a hurry. I recommend the Brownie a la Cold Stone instead! read more

Cold Stone Creamery - Hot Lava Cake (3/5) - Ice Cream & Frozen Yogurt Near Me - San Ramon, California

Poor customer service. Walked in with two kids, was ignored for a whole 5 minutes in an empty store by 3 employees busy prepping online orders maybe? They then proceeded to serve 4 adults who walked in after me. They had to know who arrived first because my 2 year old has been calling out his favorite ice cream flavor all the while. We went to the nextdoor Trader Joe's instead and got a bunch of cones and great customer service. Looking at previous reviews, it looks like I'm not the first one to experience this. read more

This location ( Market Place) is dumpy and dirty. The shades are closed. It definitely doesn't look like an inviting ice cream parlor! Geez. There are a couple of tables outside. Filthy. Old ice cream smeared all over and grungy. Gross. Hardscape also filthy! Prices ridiculously high for an ice cream! Manager, get it together. Clean the place up! Inside and out! Make it cheerful. Clean up outside tables and cement. Any food establishment should be clean and inviting. Three young employees standing around. Manager needs to manage! Fail! I wouldn't want to go back to this location. No one else in the store on a warm day. I think I know why. Manager should get a clue. Yuck! Disappointing and shameful read more

Two major problems: 1. The employees are using the same gloves to make ice cream and take payments...this is already unacceptable, let alone during a pandemic 2. Many other reviews have already said this but why is the ice cream already melted before I walk out the door? Stop being cheap. Turn the freezers up because something is clearly wrong. Please take your business to a store that cares about quality and hygiene - this one does not. At all. read more

I was happy when I discovered that this store offered a lactose free ice-cream made from chocolate almond milk and it was delicious! The service was good. My only complaint is that we both chose the smallest cup size, it was over $13.00, including the tip, so be prepared. read more

I love this location of Cold Stone. They are always very generous with their portions and their service is always great. Will always return here for a treat. read more

The employees -- which don't look like the employees they used to have -- looked at me when I walked in, didn't say anything, and proceeded to do whatever they were doing. A group of people come in, they start taking their order after we both stand there several minutes. I'm like hello - I was here first. This place gets awful reviews for a reason. Let these morons who clearly bought it from the old ownership rot. read more

Really upsetting. My mother and I walked in and waited to be helped. Before we knew it, the man working served two other customers, who were men, before serving us. We still waited yet he decided to walk away instead of giving us service. It just seemed as if he didn't want to serve us because we were women. Really sad because my mother and I had looked forward to getting ice cream. read more

Cold stone is a theme ice cream shop. The reviews are all over the map which is surprising. I have never had a bad experience but clearly many have. Tonight we had a simple vanilla with white chocolate chips and raspberries. The flavors worked well together. For those that want a solid ice cream that hasn't started melting I suggest you visit Crafts Creamery in Danville or Baskin Robbins. Taking frozen ice cream and then adding energy by beating ingredients into it by definition will cause some melting. For this reason we normally get a cup. Contrast that with Crafts Creamery that freezes the ice cream after adding the mixes or Baskin Robins that only has the flavors they have and can keep it at any temperature as long as the staff can spoon it out. At the end of the day with the correct expectations ColdStone produces a flavorful product. But then, your EPA mileage may vary. read more

Cold stone has been around for a long time. When I crave some I have to have it.:) This San Ramon Cold Stone Shop is just Magical. The calm and fast pace shop serves a great experience. The design is also a brilliant idea for this ice cream shop! It's so pretty and clean! I always recommend the Banana and Cheesecake ice cream And add brownie to it! Delicious combination! read more

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