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    Covert Collision Center

    3.4 (42 reviews)
    Closed 7:30 am - 5:30 pm

    Services - Covert Collision Center

    Bumper repair

    Auto frame testing

    Rear-end damage

    Covert Collision Center Photos

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    Pulling teeth to get updates, unanswered calls, please do not make the same mistake I did.
    Kayla I.

    Update 1/24/18: I couldn't be happier and more thankful for what Covert and Elvin did to find the issues with my car and get it corrected. I finally have my baby back and she drives JUST like she did before the accident. I will forever be appreciative of Covert and Elvin Pool. Thank you for treating me with kindness, giving me excellent communication and for getting to the bottom of my issues. Update 1/22/18: working with Elvin and he is taking care of me. Has apologized for the way this has been handled and assured me this is not how the Covert family runs their business. I will update again once we have a resolution. Please use any other body shop. Communication is horrible, takes forever and repairs are not made correctly. My accident was 10/25/17, today is 12/20/18 and I'm still fighting with Steven Runkle to get my car fixed. I chose them because it was Covert and it was close to where I was hit. Please do not make the same mistake, please choose caliber collision as I've used them in the past and my experience far exceeded this. I did have a great experience with someone who stepped in and tried to help me but I wish I had his name. There was a repair that was promised but when I arrived it was obviously not completed, his gentleman took me straight back to the shop and the guys corrected for me on the spot. Other than that I have nothing good to say about What has happened.

    Monica was my Covert collision representative when I took in my 2018 Camaro in after a collision. She was extremely helpful after such a traumatic experience and just made me feel like she cared about me as a person and immediately asked if I was injured in the accident. The car was done in less than a week and it looked perfect. This is a bold statement considering that I am very particular about my vehicle. She even went above and beyond and sent me pictures of my car as it was being repaired. I will recommend this collision center to anyone that is ever in a accident.

    here's one of the before pictures after the hit

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    10 years ago

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    10 years ago

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    Review Highlights - Covert Collision Center

    Robert even went above and beyond to buff out one of the scratches on my vehicle while we were standing there.

    Mentioned in 3 reviews

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    Nova Body Shop

    Nova Body Shop

    4.8
    (118 reviews)

    After getting estimates from a few different body shops, I ended up going with Nova Body Shop and…read moreI'm really glad I did. From the very beginning, they treated me like a person instead of just another insurance claim or dumb girl walking into a car shop. One thing that immediately stood out was that they actually asked me, "How perfect do you want this to look?" That might sound like a small question, but it wasn't. They took the time to explain my options instead of automatically pushing the most expensive repair possible, which I really appreciated. I have a 2015 and so it doesn't need to look fresh off the lot. Their estimate also came in **significantly** lower than another shop I visited, but at no point did it feel like they were cutting corners. The repair quality was excellent, and my Mazda looks fantastic again. What really earned this review, though, was the top notch customer service. When they noticed my Mazda emblem had cracked, they replaced it for me. During the conversation I jokingly mentioned making it pink... and they actually custom did it. It's such a fun little personal touch that makes me smile every time I walk up to my car. Most body shops fix your vehicle and send you on your way. Nova managed to fix my car and make the experience pain free and memorable. Nobody wants to spend $$$ on body work, but if you have to, it's nice knowing you're working with people who are honest, communicate well, and genuinely care about their customers. Hopefully I won't need another body shop anytime soon... but if I do, Nova will absolutely be my first call.

    These guys are great. They say what they'll do and they do…read morewhat they say. There pricing is reasonable and you don't take your vehicle in to the shop until they have all the parts needed for the repair. Their paint work is a perfect match. Thank you Nova for the great job.

    Luxury Auto Body

    Luxury Auto Body

    3.8
    (8 reviews)

    They are honest and do good work I've never had a problem with this business and I've been there a…read morefew times

    I chose Luxury Auto Body Works expecting professional communication and transparency…read more Unfortunately, the experience was the opposite. I repeatedly had to chase basic status updates. Pickup dates were communicated and missed without proactive notice, and I was often told updates were "sent" when nothing was received. My email address was misspelled, which I had to catch and correct myself after not receiving updates or photos. Front desk staff did not proactively notify me when the vehicle was ready for pickup. When asked why no call was made, I was told they were "too busy" and that it "depends on the day." This response showed a lack of customer priority and accountability. The most concerning issue was conflicting information about diagnosis and BMW involvement. At one point, I was told there was no confirmed BMW appointment, and later received a message stating the vehicle was fully programmed and calibrated without dealership involvement. These inconsistencies made it difficult to trust the information provided and left me without a clear timeline. Additionally, the repair was not properly closed in the Carwise system after pickup, which prevented me from leaving a Carwise review and they don't want me leave a review on Carwise with my experience so here I am writing my review Based on this experience, I question how consistently customer experiences are reflected in Carwise reviews. If you use this shop, document everything and expect to follow up repeatedly. I cannot recommend this facility if you value proactive communication, accountability, or transparency.

    Covert Collision Center - bodyshops - Updated August 2026

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