I cancelled my cox service after 15 years to go to CenturyLink. Saving $100 a month over cox (phone, internet, and TV bundle). All I have to do to get away from Cox is turn in my equipment at this store. Just arrived and 38 people are in front me. All I want to do is drop this equipment off and they are going to make me wait an hour!!!!! The DMV is quicker than this place. Goodbye Cox! I will not miss you!!!! There are 9 stations and only 3 workers. I hope they go out of business! read more

Cox Store - Phone was on display at the Cox store. Sums it all up. Workers don't even know it says this because they don't bother to check! - Television Service Providers Near Me - Las Vegas, Nevada

Would give zero stars if I could. They are ALWAYS having outages every few months that last more than 6-8 hours. They're have been outages that have lasted days this year as well. Of all the residents in Las Vegas I'll never understand why we have only two providers both of which are horrible & over priced. Customer service also sucks. read more

I've been waiting here for about an hour already,there tech don't know what there even doing,there slow,not fit for the job,i been waiting here for a long time that i had time to make a stupid account to rate this cox customer rate!i would not recommend this place to no one!the service is good but not the tech's here are really bad at there job.customer are walking in and out the door,they have only four tech's working,they either then to hirer more employees or get employees that know the job. read more

Cox Store - There not even taking care of the customer,never coming here again! - Television Service Providers Near Me - Las Vegas, Nevada

This place is awful. From their unprofessional staff and horrible customer service, to their unclean and unorganized counters. I had a very bad time at this location, if you have billing questions or concerns I would highly recommend going to another cox location. Cox always provides great internet service, at a reasonable price, but my experience with this location made me cancel my service with them. It's a shame. Maybe in the future I will return to cox, because of the high speed internet and low prices, but I will definitely go to the rainbow location instead. read more

That's why you must go to the hidden gem in Vegas. There is a 3rd party store with much better pricing and no lines. 702-870-2102 3441 w Sahara ave. best service I ever got and best price with nooooo wait read more

Worst location ever if u come to this location be prepared to wait more than 40 mins to get help! They only have 4 workers for a minimum day f 40 people waiting !!!! read more

Walked in the door and was helped! Chris was nice, helpful and efficient. In and out in 15 mins. Awesome!!!

BEWARE!!! BEWARE!! BEWARE!!! This company is as slimy as they come. Signed up for their TV and Internet in Las Vegas and attempted to cancel one year later when moving out of state. They came back and told me I had a (2) year contract and would have to pay $100 early termination. Cox failed to mention that 2 year commitment when I signed up nor did they have me authorize or sign off on. They stated it was on my billing statements, the ones we never saw because we were on auto pay. To make matters worse, we had ongoing issues with TV and Internet. The Internet was fast but the latency (quality) was horrible. Non stop problems with DVR and the TV interface was pathetic. Can't wait to cut the cord with scam artist like this! Stay away. Todd read more

Definitely worth the wait. Wonderful staff member reviewed account and offered a new cable modem with router. Great results after setting up at home with faster internet service. New plan included cost savings. Always a good idea to go in person to review your account with a staff member annually or every six months. Will return a former cable modem without router within 10'days. High touch in High Tech Times. read more

Went to Rancho & Bonanza location, Beware! Guy name Juan R. Is the one who helped us set up our account. And we do know that we have to pay a deposit, so hubby and i brought $100 with us, our only money that day. He set up our account, took all our infos, and set up an installation day. We came in that day Thursday, August 30, 2012. Juan told us we have to wait til tuesday cause its holiday, labor wknds etc. since our deposit is only $50, hubby and i decided to pay upfront that same day. Juan raised up the $100 bill, hubby makin joke that we just made it, lol. Juan R. Was nice and did good service til tuesday. Tuesday came, we have appt for cable guy from 1-3, we waited and waited and no ne showed up, so i called up cox. They told me cable guy didnt come b ause there was no deposit made, tht they never received any type of payment. We have no proof cause juan never gave us a receipt on thursday, but he sure gave us our new home phne number, cause we signed up for a bundle package. We went to same location, and saw Juan. We told him the situation, and he said he does remember me and my hubby but he never got any money from us. Hubby told him we gave him $100, what did he do with our $50?! Juan jokingly told us that he pocketed it and bought himself a lunch. It not even funny:( it hyrts me alot cause hubby n i went there thurs in person, its our only money that day, paid our deposit and told us thy never received it. They made us look like a liar. Hubby n i are not the hard customers type. We are very respectful, and easy on people, we treat others the way we wanted to be treated. So manager of the store named Betty, told us Juan's last transaction was 2:06 pm, we were there after 2pm til 3 ish... How did that happen?! Hubby talked to manager nicely, surveillance is our only proof that we were there and we made payment for our deposit. Juan gave us $50 back from our $100, hubby lifted $20 on light, jokingly sayin that hes makin juan's $20 bill is real too. Juan was laughing too, jokingly told us that he just made them too. We will never forget that. Only God knows the truth, we were there and we did pay our deposit. Manager said she'll request the surveillance and that she will call us the next day. Well we never heard from them. Theyre thief! They just stole $50 from us. Hubby n i lost $50, god will take care of them. Who knows they will lost something too. I do believe in kama. Who knows they might lost their jobs, home, etc..only god knows. Just be careful out there. Hard to trust people these days. Hubby n i are easy people, so we dropped the prob n moved on, paid cox another $50 so we can have our internet on... Life goes on. read more

If I could give less than a star I would. My new box took a dirt nap earlier than expected. I have been with out cable service for sometime. Hey so long as the Internet was working. But then I couldn't record any shows. And I had to move one of the boxes from the bedrooms for my family to enjoy shows together. I called to get tech to come out. They said between 3-5pm he showed at 5:20 and wouldn't wait ten min. For my son to arrive. So we called tech support to reschedule. They said bring the box to the office to get replaced faster. I did. It did not. Not only did they skip over me twice because they couldn't pronounce my name, but it didn't dawn on them to spell it out. We finally spoke with a rep and he informed us that the box we had was only carried by the techs so we had to make another appointment. So today between the hours of 8-10am their tech was suppose to come out and service our box. Sadly he did not. It's been pushed 10-12pm then 1-3pm them 3-5pm. I smell a cranky tech that's abusing his power as a cable man. Fine have you fit. But as a customer I shouldn't have to suffer. Or pay for services that aren't being provided. I asked to speak to someone who could terminate my account and I was continued to be given the same run around by their staff. Some of the same employees with different names and titles. Andrew, Jasmine, etc. read more

What does it take to get good cable service? I called Cox to make arrangement for my bill. I work online as a teacher and my student load got dramatically cut. So it meant I couldn't keep my payment arrangements. Well I went from being a good customer to a piece of dog dodo. Now on Nov 16th I will have to call my job and tell them I have no internet service. I'm a senior with bad lungs so I can't be in a class room. I will lose my cable next week and my job teaching. I needed 8 more days to get my affairs in order and work some more. This is why so many people leave overdue bills with Cox because they are not a people company. With the changes in the society why doesn't Cox have programs for low income people, senior and the disabled who work at home? Listen up Cox's this is the new normal for families who lost enough during the pandemic If you have had to lose your cable because Cox doesn't care about you, please do a review and express your dislike for insensitive cable companies!!! read more

These 5 stars are for Tyler H. I had a bad experience with another cox store before coming here and I was really frustrated with the long process of getting your first service. But Tyler took care of me, I came to see him twice and he did not disappoint. read more

I'm torn on giving a three star review to Cox but I'm not sure they are quite deserving of a full four star review. I walked in around 5:00 and the store closes at 6:00. An hour should be more than enough time right? Afterall I only want to upgrade my basic cable to an HD receiver box. I like NASCAR and the season is starting soon at this time (Feb 19). I want, no, I need Fox Sports 1 to catch all the qualifying events, Camping World Truck Series races, other pre and post race shows, etc. So I am upgrading dog-gone-it. Well, when I walked in at 5:00 PM I was greeting by the non-smiling faces of the dozens of other poor souls waiting to speak to a representative just like me. Oh boy, this could take a while. I was also greeted by a rep who is writing down names on a list for the other reps to call from in order of arrival. Apparently the kiosk I spied to check in on a normal day was down at this time. So I gave her my name and sat patiently to be called. I started getting nervous as 6:00 approached. Was I going to be escorted out before completing what I had gone in for? I don't know. All I do know is that nearly 45 minutes has passed and I don't know where on the list I am. Much to my surprise I was called up very shortly thereafter. Equally surprising was the service I got when I got to the counter. The rep was attentive and knew exactly how to deal with my particular situation. You see I wasn't paying Cox directly for my basic cable package. That done is through my apartment management office and is attached to my rent. So how does it work now that I am upgrading? Basically they give me the reciever and the package I want and charge me the difference. Cool. That was easy enough. It took just a few minutes to set me up in their system and another minute for the rep to grab my receiver from the back. And before 6:00 rolled around he escorted me to the door and wished me a good evening. I was quite impressed with this level of customer service. My only gripe is the system in which they call you up to the counter. It seemed disorganized to me. But what the hay. At least I can watch all the NASCAR my heart desires. That is when I'm not stuck at work. read more

I went this afternoon to return my box and I was a little bothered that I had to wait 20 minutes just to return my box. anyhow when I was up the guy was very friendly and helpful. Return Tech#25239 Sorry I didn't get his name, but he has great customer service skills! awesome job! I don't want to go back, but he was awesome! read more

Cox had me sign a 3 year contract for cable and Internet. As soon as my contract was up my bill went up. I went with another provider and had to sign a 2 year contract with them as well. I may return one day. read more

Very uncomfortable seating. Not handicap friendly. Cox is gonna get a big lawsuit one day.

This acknowledgment is for IRIS, the technician that came to our house today. Her service was outstanding! She went above and beyond and we can't thank her enough for her help! She is definitely an asset to the Cox company, well done Iris! read more

Absolutely stupid up to 50 people standing very uncomfortable looks like they are trying to make it a Apple Store

First let me be very clear the five stars are not for this terrible company but for an employee Taylor Wooten. If you find yourself forced to deal with this disgusting company because of the strangle hold they have on Clark County NV and detest having to call their evil corporate call center (where the dregs of society work) then go to this location on Rancho Dr. And ONLY deal with Taylor. Even if you must wait. It's so refreshing to deal with a knowledgeable professional who understand customer service. read more

PAY MORE SOMEWHERE ELSE, DON'T BEND OVER AGAIN AND AGAIN I have been with COX for almost 10 years......and the last few years have gotten worse 1: they insult you 2: they have NO problem hanging up on you 3: they LIE about promotions 4: they raise your bill All the time 5. geeeeez I can keep going, its SOOO bad I would rather stare at a cereal BOX Done with them.......good riddance!!!!!!!!!!!!!!!!! read more

Visit was awesome. Better than I expected. Was called within 5 minutes of being in the wait queue. La Marr was able to solve billing problems and equipment issues which brought me in. Excellent attention and service. Thanks. read more

This is the worst company I been calling to fix and issue with my cable and Internet and they pretend to help and they just hung up on me, that's ridiculous, I move my service and the removed some of the channels out my pakage? ? Wen I call they said they I need to paid 70 dollars more if I want those channels back!!! I'm done with cox and the ridiculous customers service. Never again. read more

The website says it opens at 8am and I drove all the way across town to see a sign that says it opens at 10am because they didn't get my order right when I called in, what a inconveinance. read more

They have a monopoly in parts of Vegas and they know it. Ridiculous prices for low speed. Be careful, they also have data overage charges on their internet. read more

Poor line of communication these folks are arrogant and do not care about quality customer relations

What a fvcking racket Cox is. If you just want basic cable Internet hook-up they use every trick in the book to get you to sign up for what sounds like a good deal, but once you are entrapped by their "introductory" promo they increase the price every 2 - 3 months till you are paying an exorbitant rate. And forget about finding out exactly what that rate is; their website is designed to confuse you with different numbers and non-existent links. I have complained to both my Clark County commissioner and to the Nevada Public Utilities Commission but both just wrote me back with "Oh sorry schmuck that's not my responsibility". Of course, Cox has such enormous political pull that they can charge anything they want and the consumer can do jack shlt about it. Be forewarned ! read more

Look...I'm ridiculously late writing this post on my experience with this Cox Cable location. I was greeted at the door by a friendly young lady and asked what service I need and my name and she signed me in. There were three or four people working behind the counter with customers. I sat on one of the large comfy round seats. I may have waited 10 mins but I was called up quickly. Alonzo H. helped me and I watched him with his other customers before me and he goes over and beyond for all of his customers!! He helped me cancel my cable and took my old equipment and assisted me in finding the best internet plan for me without trying to up-sell the most expensive plan. He quickly retrieved the latest modem and asked if I NEEDED another service (cameras) I was happy because I really wanted more cameras so I did add that service. I love it!!! So besides his prompt service he will walk you out and hands the product to you at the door!!! He should be saluted for his amazing customer service!! This location gets horrible reviews and this wasn't my experience. Thanks so much to the friendly staff of this Cox location!! I went later in the evening during the week if this helps. read more

the worst service provider anyone can ever deal with!!!!!!! i hate this lying cheating stupid place. i will never ever ever get cox again!!!!! When returning my equipment they said i owed 300 dollars after waisting 45 minutes m 2 managers later i was right n i only owed 107?????? Customers B WARE!!!! This company scams ppl n their system is designed to scam u so pay attention!!!!! read more