The Channel Guy is excellent. Everything about working with him was great: A very nice lady does…read morethe scheduling for him, and he shows up on time and gets the work done fast. What else could you ask for! I'm disappointed in Bob B's very unfair review, especially after reading the very professional response from the Channel Guy's business manager.

ATTEMPTED StarLink install…read more.. Terrible experience. They came to my home and had the wrong ladder so they left. Couldn't reschedule for the same day. So I figured it all out myself and if they had just walked around the house, they would've noticed a previous DIRECTV install bracket (already bolted into the house) that they could've used. I sent them a picture of it and they said they couldn't use it. But I'm literally writing this review from StarLink that I set up myself. For free! ! I've now got the entire thing setup by myself, and simply have to go to Home Depot in the morning and buy a few small things to make everything look neat. Most simple install ever. They did not research the project or even look at the height of my home. Super disappointing ! It's like any other business. When they get really busy, you' really find out how good they are at managing things.

Terrible experience. I left him my flat screen tv 5 weeks ago and as of today after 10 calls, this…read moreguy named Bill kept saying the parts has not arrived yet. the parts were ordered 3 weeks ago. Even if the parts coming from Korea or China, it will take only 2 weeks to ship. I will not recommend this place. Beware.

I was highly impressed with Advanced TV Service. Bill is honest, knowledgeable and affordable. When…read morehe shakes your hand you know there is integrity behind it. My aging 3D flatscreen needed obsolete parts only available from China, and Bill was meticulous in ensuring any parts that he ordered were reasonably priced and returnable if they did not work. Bill picked up the TV at my house and dropped it back off in perfect working order. And my repair costs were half of what I thought what they going to be. Without hesitation, I highly recommend Advanced TV Service for all your TV repair needs. - Dave K. **** Writing this review on behalf of my dad who doesn't have yelp****

Unfortunately, now that they're owned by Verizon since January the service has really gone…read moredownhill. They're offshore all their service text to India and they try to charge you $150 to come fix something at your house when their equipment doesn't work. You ask them for a refund for the time it doesn't work and they have to put it through the bureaucracy. Really crappy customer service. Too bad Verizon ruined a great local company.

Vic did an amazing job my old dish network satellitedish, he was quick to reply and offered a…read morebetter price then anyone else has offered. Would recommend this to anyone I know.

I needed to remove my old satellite dish from a 3rd story condominium because of my HOA rules…read more They needed me to remove it asap ( after a letter or two...) I thought about just doing it myself to save some money,and realized going up on the roof wasn't a good idea. I decided to go with a professional instead. I requested a quote from several businesses and Vik at Onpoint contacted me right away with a really great quote. OnPoint Installers were very accommodating and were able to come by the next day . Onpoint Installers was professional and got the job done safely and quickly. I was pretty impressed with the service and highly recommend them. Thanks Vik!!

This new store has a great selection of phones and tablets. There are both traditional and pay as…read moreyou go plans offered. I did not want new Direct TV service , but it was clear that Roger has a lot of experience with this too. I am sending my friends to this store as service was good!

I found Rogelio "Roger" and his company Connect Century Communcations last night (through…read moreThumbtack.com) when our DirecTV service went out with a "775" error message (troubleshooting didn't resolve it) and they were not able to give me a service appt until next TUESDAY (which doesn't work for us). Rogelio came to our home last evening after he closed the store, identified immediately what the issue was, HAD the replacement part in his truck, and had us back up and running in 15 minutes. His price for the service call and the part was more than fair. He knows his AV, and especially DirecTV. He does major jobs as well, from complete home theater system wiring and set up to security cameras to audio. Thank you Rogelio. We're so glad we found you and look forward to working together for many years to come.

Spoke to a service rep today (Amanda) There's been an…read moreoutrage all day. She say "and?" I then again ask when will service be restored, there is an outrage. Again, "and?" Service is still not restored, and not sure when. It's an hour and a half past when she told me it would be restored. I haven't had anything bad to say about frontier. It can lag a little sometimes. But this rep was downright rude.

Explored having frontier at my new home (used to have Spectrum) to save $10-20 bucks a month for a…read moreyear. DONT DO IT! I should have checked their ratings here before I explored it. I have literally been trying to get service for two weeks! I work from home so it has been a horrible experience. Once they set it up it was spotty and didn't work at all tech came couldn't fix said they would reach out never did had to call them several times and they set up a tech and he couldn't fix it either then I scheduled one last appt and they never showed!!!!!! Pissed is an understatement what an unprofessional company (I even called the night before and a rep confirmed the appt. Bec I couldn't see it on my app) ...spent an hour on the phone with them today to CANCEL! Kept getting sent to other departments and finally the last person i talked to was polite and took care of everything. Will never trust this company again or Verizon (part of Verizon). Please save urself a headache! Oh and I have to pay a $50 restocking fee...fine whatever (never had service but ok whatever) and ALSO $100 cancelation fee for ending the service before a year! I NEVER HAD SERVICE! Make it make sense. Going to fight it (they wouldn't let me while canceling) bec no bill had been produced yet ...so I'll update u on how that goes.

This company is the REAL DEAL. GREAT Installations, very professional, and very accomodating. They…read morealso have great ideas to make your LCD/SOUND set up really awesome! They installed my unit a little over a year ago and it still runs great and I get compliments all the time on how well it performs and looks. Thanks Mihai for your superb effort!

Wow, customer service still exists in this country, and Mihai at Direct Hi Def is living proof…read more Matter of fact, I hope this review does not get flagged for being too positive. First off, let me confess that I have ten thumbs when it comes to electronics and gadgets. So, when the cleaning crew I hired yanked my TV, DVD player, speakers and FIOS cables all to hell, I was up a creek without a paddle. Nothing worked except the DVD, and that was now all pixilated. Damn it! Was I going to lose my unwatched episodes of Wilfred and the season premiere of Sons of Anarchy??? Ahh to hell with that! So I found Direct Hi Def off Yelp and give them a call around Sept 5 to explain my problem. Unfortunately, (or fortunately, since I was heading to Italy for vacation) I was not able to schedule Mihai until I returned. When I returned to work on Thursday, he was the first person I called. He remembered my dilemma and worked on scheduling me asap. Now anyone in the L.A./OC/IE area knows what a pain the commute can be, so we had difficulty setting up an evening appointment during the week. I am in Chino Hills, and their office is in Irvine. No problem, Mihai offers to come out on Saturday. We are in touch back and forth the past few days (great communication by phone and text), and he shows up as scheduled today Saturday as agreed. Mihai goes to work, and less than 90 minutes later, my FIOS is back up, my speakers work, the DVD looks sharper than ever, and now I have a iPOD outlet for my receiver. All at a more than fair price, mind you. It was only in talking to Minhai that I come to find out that he is committing to my project in between several personal engagements today. He took the time, effort, and gasoline to drive from deep OC to CH on his day off to fulfill his commitment to me. All I can say is, if you need ANYTHING in the home audio/video installation, repair, or upgrade departments, Direct Hi Def is your solution. When it is time to bring my home audio/video into the 21st Century, DHD will be the only one I call. Thanks a million, Mihai!

Went in for an upgrade and store was quite busy. Oscar helped us and was great. We went to the…read moreManhattan Beach store initially and they were completely unhelpful. Many thanks to Oscar for excellent customer service. We will be back.

Although I can't blame my experience on one central thing, I really wish AT&T would get their sh*t…read moretogether. First off, this store is not a corporate store, it's a reseller. Nothing wrong with that, unless you go there for service where they basically have very little power to help if your issue is at the account level and you don't know they're not corporate unless they tell you. The staff are nice, but their youth betrays them and service was distracted. The manager didn't even seem interested in helping his own team and walked away while they asked him questions. I got a pre-paid SIM which was bought online and shipped to me. It wasn't working so I took it here because I was without any cell service which I needed for work. They told me they can't help at all with any prepaid accounts so they put me on their landline with AT&T to activate my phone number (unable to activate it online because it kept saying it "hit a snag" and to try again later - maybe that's why) and then they'd try to get it working. Unfortunately, once I was off the phone the person helping me went to lunch and never came out again so another associate told me to go to the corporate store on 182nd. At strike two, I was getting a little annoyed but I did as they asked. The awesome lady at that store was able to get me up and running. Turns out, prepaid is no longer supported at ANY southern CA store, corporate or otherwise, so DON'T buy it online. You'll have nothing but a headache trying to get it operating if it doesn't work out of the box. What's more, they had no record of my paying for the prepaid account so I had a balance. The account had turned into a post-pay unlimited account by itself and I owed them $75! I went ahead and paid and I got to keep my original number. I'm happy now, with much better coverage than I was getting with Verizon, but it was a long, patience-grating trip to get there!

I was with AT&T and needed a new phone but AT&T wouldn't allow me to buy the phone outright and…read moretold me I could only pay for it monthly and that was all they could do for me. We walked over to Boost Mobile, bought the new ProMax iPhone, switched from AT&T to Boost and now I pay $25 a month vs. the $75 a month with AT&T. I'm saving $50 a month/$600 a year for excellent cellar service in PV! The customer service was also excellent!

Absolutely great customer service at this location. We are used to Verizon where the wait time is…read morelong, poor customer service and hours of having to be in store. Sherif helped us switch from Verizon to Boost mobile and he was so quick and efficient. If everything is in place, the switch would barely take 30 minutes to switch carriers to Boost. I am pretty certain this is due to Sherif's knowledge in what to do and years of experience He answered all our questions and best of all, we are saving about 60% on our monthly phone bill. I will be telling all of our family and friends to make the switch to boost and will be referring this location for sure! Make sure to go when Sherif is working.