We arrived at 9:20 and told it would be a 5-10 minutes to be seated. We waited 45 minutes to be seated. They are more worried about using their staff to stock the shelves than using them as servers. read more

I like the Cracker Barrel for several reasons -breakfast all day -coffee is good -love the homey fireplace and games inside the restaurant -the home cooking is one of the best around -the country store is always fun to look around in all these things are a win however a miss this time was the service . The place wasn't very crowded and the service was so slow(painfully) took a while to get food and coffee refills even longer. The waitress seemed a little disengaged. I had the egg sandwich in sourdough and it was good but the bread needed more toasting. My friend got s burger and fries and seemed to like it a lot We did some shopping in the country store and that's always fun with the through back candies and old School vintage replica decor. The store prices are reasonable and lots of unique finds. read more

Cracker Barrel Old Country Store - American Near Me - Grapevine, Texas

Horrible service and very slow. Their checkout is the worst. It took 30 minutes to pay for food because we had to wait in line with all of the retail sales. read more

I remember coming here and everything was fresh and delicious. Recently we couldn't even get real cream for our coffee, our favorite dishes had been replaced on the menu with "smothered" items and when we reached out to the home office we were told our issues were "received". I asked to have a pie sliced and we were told that they "don't slice pies". I think that is ironic since you can get a slice of pie. read more

Took forever to be served. Had to ask for the server and when they came I couldn't help but express my dissatisfaction and the server was not having it so we left. read more

Rude staff!! Walked in for a table for 3, Madison sighed heavily and told us to wait. Came back and told us it would be 25 minutes (we didn't mind that) after waiting, we went back in and she still had an attitude. Couldn't get order correct. Asked for the GRANDPA'S breakfast and Jasmin gave me the GRANDMA'S breakfast even pointed it out on the menu what I wanted and she still double down on giving me something completely different (at this time I didn't even care anymore). Asked for water and she gave me coffee. read more

The food itself was amazing. The French toast and chicken are a good combination with the cherry lemonade being sweet and tart I love that. The service was also good. Just needed to have a lil smile and everything would be perfect for the service. The atmosphere also was something calming and relax. It was too cold on a cold day however read more

It's Friday and the cod fish was awful. Presentation was unappetizing and taste was disappointing. Fish was not fresh and batter was different than what I have gotten in the past. This killed any future interest in Friday fish specials. All I can say was this meal provided no enjoyment or satisfaction read more

Wait time during the week 15 minutes text when table was ready. Place was not filled with customers it's apparent not enough employees to provide customer service. Also, back of the house indicated running out of food items listed on the menu. Disappointing to see the management has no insight or even care about the impacts of their business. COVID is not at the level where it was a few years ago start hiring people. If not have your management team start waiting tables and preparing the meals your company markets. Beware!!!! read more

The store at the front has beautiful items. Server was very polite and courteous. Food was ok, nothing extraordinary. Decent prices. Service was slooooow! Had to wait forever for two dishes. Very doubtful that Im coming back. read more

I like Cracker Barrel a lot. It's a fun restaurant with really good Southern cuisine if that's your thing (B)

Everything was good but they did not have what I wanted to order, chicken fried chicken, so I had to settle for chicken fried steak. It was good, tender, and flavorful, just not what my taste buds wanted. The grits were good. The biscuits were good. Everyone in our party at all of their food. We had no leftovers. 5 people in our party, 1 order got messed up, but it was no big deal, we just ate and socialized. No stress. Our waitress did a good job, she was very nice however. read more

Very very very very slooowwww service be ready to waste a good hour and half for your cold bland food. Honestly avoid at all cost almost feels like the staff is cooking in the kitchen servers are trying to their best but this location needs to hire a new kitchen and get new management. read more

Cracker Barrel Old Country Store - White Cheddar Cheese Bites - American Near Me - Grapevine, Texas

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Stood at the hostess stand for about 5 minutes before I even saw an employee to help. When I did see them they just stared at me so I had to wave my hand at them for them to come over. The girl was nice that sat me but the table and all the tables surrounding me were filthy and full of plates. I finally got the table cleaned off and then sat another 5 minutes waiting before I just left. read more

Party of 1, sorry, not interested. New policy, at 11:30am they would not seat a party if one. Told myself and the gentlemen behind me that there was a 30 minute wait for parties of one then proceeded to sit the party of three behind us. Shameful, how greedy is this business. I have been going there frequently for the past five years. No excuse to discourage parties of one. read more

My family and I generally love cracker barrel but man ya'll need to clean the bathroom. Everytime, which has been often the bathroom is discusting. The hostess is not rude but doesn't smile and very unwelcoming. The servers all act like they hate their job. We usually love the food but the last few visits the food has not been warm. So disappointed. Please can you get it together at this location because it is closet to our home. read more

Dear Management, Stop cramming parties of 5 into a table of 4. It's uncomfortable, annoying, doesn't make for a great atmosphere. Food did barely fit on the table. read more

Went for the great breakfast that used to be served. First, the waiter was great. Attentive and very pleasant. Asked about a spinach omelet and was told not spinach and no more omelets. Ended up ordering sausage, egg and hash browns. Sausage was like a hockey puck. Very disappointed as Cracker Barrel used to be a favorite. read more

Love, Love, Love this place! Every time I visit from California I have to come here for their fried catfish or country fried steak. The sweet tea and free biscuits are delicious!! No matter what time of day you go, you have to wait but it's always fun to look around the country store. You'll never know what cool items you'll find. Their staff is always polite and friendly! read more

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I don't know if it's this specific location or the entire establishment, but over the last couple of years this place has gone very down hill. Each time I come there's some type of issue that occurs. This time, our waitress simply was awful (her name was Sophia S.). I ordered the 'Biscuit Benny' which is essentially an eggs benedict on biscuits. The meal comes with a choice of meat on top and two sides. The waitress never asked me for my choices and when I later specified them, she acted shocked that one would "customize" the dish even though the servers are supposed to ask what meat, sides, etc. I figured I would not need to specify what type of eggs since eggs benedict always comes as poached. When I got my plate, it had scrambled eggs instead of poached - or for this restaurant at least over easy since they don't offer poached. Never in my life have I sent a meal back, but there's a first for everything. When I kindly told her it was supposed to come with different eggs she got defensive and said "that's how our establishment makes it". I find this comment funny because when I looked at their website prior to coming, it did not show scrambled eggs on this dish, but instead poached or over easy eggs. Once I received the meal back it was practically inedible because they dumped so much paprika on the eggs. Unfortunately this wasn't the only issue of the night. We had to ask for biscuits (which typically they usually bring out) and it didn't come with any sauce so I had to ask three times for jam. The restaurant was pretty empty and there were 2-3 tables MAXIMUM in her section. We were very kind to her about each issue, but it's very disappointing to have service like this. read more

The server's attitude here was terrible. She never greeted us, smiled, or asked how we were. She snapped at me when I asked about our missing cornbread. We never received it or the side of corn. She kept saying they were making it but we never saw it. She took off a beverage from our bill to make up got it but she disappeared for a while at times and overall made us feel like a bother. I won't return here again. read more

Great place for family and friends for a good lunch or late breakfast. French toast was really good, I finish the whole thing was great! read more

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Wow a must visit! Fantastic Fish Friday! Fresh Cod at a great price 9.99. Fresh vegetables great green beans. The service and staff are first class. I wish we lived out here we would go once a week. Everything is clean and sanitized. We felt safe and healthy. We would go again if we are at grapevine shopping . read more

Cracker Barrel Old Country Store - Cod and green beans and awesome steak fries - American Near Me - Grapevine, Texas

You ruined my damn shirt! First off, I don't care how few servers are there (it wasn't that busy), you make sure each table has silverware when they're sitting down- NOT shortly after the FOOD comes! That's also when the drinks came, by the way! We were sitting there with a 9 year old saying she was thirsty and we had to wait for dinner for the water? Really?! I got bored went shopping where I bought a sweatshirt and a mug. What I couldn't see was a SECURITY DEVICE ON THE SHIRT! It didn't even set off any alarm on the way out, it can't be removed, we live an hour away passing through, and I don't even have a car! You ruined my $45 sweatshirt by not doing your damn job and removing said security device! The food was very mediocre but I wouldn't have minded if they hadn't forced me to throw a $45 shirt in the damn trash! I have never been impressed with that restaurant and 100% guaranteed none of my family will return! FAIL! read more

Came to this location to eat today. The hostess sat us (2 people) quickly, this was honestly the only good thing about this experience. It took 15 minutes for our waitress to come get our order given there was only a few guest at the time we arrived. It took 45 minutes for one of us to get our meal and I never got mine. After an hour I decided I was going to just cancel my order and pay for what was consumed. It took 15 more minutes to get the check and that was because I had to ask the hostess for it. When receiving the check there was additional items being charged. I was no longer going to interact with the waitress so I asked to speak to the manager, the hostess comes back and says the manager is to busy to speak to me. Yet again, the hostess had to solve the issue. When paying out, the cashier asks how our experience was, I say horrendous and she goes ahead and calls the manager to which I let her know that I had already requested to speak to her and she was to busy. The manager finally arrives and asks what's the problem with an annoyed attitude. I explain to her what the issue was and how I was needed her assistance to fix the ticket so I could pay and leave. She goes on and says "well what needs to be fixed!" I had just explained to her that the hostess had done her job and fixed the mistake. After that she just walks away. This was done in front of other guest and the nice cashier who I can tell was embarrassed by the situation. read more

Cracker Barrel Old Country Store - American Near Me - Grapevine, Texas

RANT ALERT Sooo I am a big Cracker Barrel lover. I've been to several and in my college days I worked there so needless to say I know the ins and outs of this place. My friend and I met up for dinner on a Monday night when we knew it wasn't going to be super busy because we were going to be chatting and chillin for awhile. Well let me tell you it was basically a ghost town! So we got sat right away but it seemed like it took forever for our server to come! She finally came.. took our order and all of the basics but when we got our food EVERYTHING WAS WRONG and to top it all off it was not hot at all..it was barely warm. I ordered breakfast and my friend ordered a country fried steak and he ended up sending it back and instead got a cheeseburger. But we're not big on complaining sooo we ate it anyway. Our server was HORRID. We had to nag for refills and we only had one the entire time we were there. All in all the service was absolutely horrible but it won't keep us from the Barrel we just wont be back at this particular location! If I could give negative stars I most definitely would!!! ‍‍‍‍‍ read more

Cracker Barrel Old Country Store - American Near Me - Grapevine, Texas

Serenity provided excellent service! The food was great and it was a perfect ending to a perfect day ! Serenity and whoever hired her need a raise ! It is rare to find someone who goes above and beyond. She made our dinner super special and we cannot say enough good things about this Cracker Barrell and staff ! Thank you again. read more

Food was cold and you can tell the cook needs further training. The service was great and I'm glad my server came to work, was courteous and professional. The grits were , well you can tell from this picture.... read more

Cracker Barrel Old Country Store - Grits - American Near Me - Grapevine, Texas

Probably some of the worst service I have experienced in a while. I didn't have high expectations so the bar was low...and they didn't even come close. Came in at 5pm and wasn't busy at all. Host acted like it was a huge inconvenience to seat us. Then we sit for 15 minutes before any comes for a drink order and only after we ask if anyone will come. They come and take drink Order and we order at the same time. Fairly quickly food comes. Well, some of the food. Most sides are missing, gravy for CFS is missing and no utensils or napkins yet. We ask for them and 5 minutes later, utensils are brought, no napkins or sides. we ask again and again, 5 minutes later napkins are brought, no sides. By now the CFS is cold. Finally sides come but still no gravy. One side is a baked potato that is now not even warm. Then another 5 the gravy comes. I get that the person was busy but they were only busy because they couldn't bring everything at once instead of making many trips. Just insane. The 2 stars are because the food was actually good or at least I assume it was good if it was warm. Amazing how just basic foodservice could elevate it to 5star read more

I wouldn't send my worst enemy here. I was in the neighborhood because I was headed to Grapevine Mills and had been craving Cracker Barrel but didn't get a chance on a recent road trip. This was my chance. Or so I thought. Upon walking in, I was seated fairly quickly. Within about 30 seconds of sitting down, a nice lady asked if I had been helped and what I would like to drink. She brought me a water and that was the last time anyone checked on me for about 15 minutes. My server, Tyrone, walked up to his other table a good three times and spoke with them, brought them their check, and made sure they were taken care of. But me? Tyrone couldn't give two effs about me. He did not acknowledge me once and say hello, that he was busy, or that he would be right with me. And that's unfortunate because I promptly spoke with someone else and informed them of the situation before leaving. I didn't even want their free food. Their service is piss poor and I would rather eat food court food from the mall than be ignored and treated like I don't exist because that is unacceptable in the service industry. Hopefully this serves as a cautionary tale and this place can get their act together or they're going to have others walk out as well. read more

Long time for a table with empty restaurant. Food was good but 1/2 the order came and then the other half 15 minutes later. Service was sketchy. Go have dinner somewhere else. Enjoy read more

If only we could give negative reviews. Allow me to begin by saying that the food was good, no complaints there; however, the service we received from waitress, Madyson, was quite simply the WORST Cracker Barrel service we have ever received at any CB establishment across the US that we have visited. When we arrived, there was no host at the host stand and an older lady came over from the retail store to attempt to sit the people at the wait stand. After seating 2 single diners, our party of 4 was about to be seated when Madyson rudely came up to her coworker and told her to go on, that "they" had it and rolled her eyes at her. I should have known what was about to transpire. Sure enough, we were graced with Madyson as our waitress. She was polite enough to start until our food came out. My wife ordered a breakfast item with biscuits and gravy. I ordered a lunch item. Madyson brought my corn muffins and my wife's biscuits and gravy in a serving basket. When my wife asked for her biscuits and gravy, Madyson flippantly pointed to the basket, acting like we were stupid for asking. When asked how she was to eat her food, she shrugged her shoulders and when asked for a plate, Madyson rolled her eyes, said SURE! And threw her hands and shook her hand all the way back to the kitchen so we could obviously see her. When she finally came back, my wife asked her why it was a big deal to get a plate and what her attitude with her was about. Madyson proceeded to "mansplain" to us that we had interpreted how she served us our food wrong and were acting like we were accusing her of giving us the wrong food. My wife told her that she simply wanted a way to eat her food and Madyson rolled her eyes, said yeah, okay, and walked off. Never came back to refill a drink, check on us other than to walk by, ask if we were okay while never stopping as she walked. We paid our bill and requested the manager, to which a nice man named Trace came out. He listened to this story, said he would talk to Madyson and apologized for her since she had never offered an apology. If you go to this restaurant, I would no hesitate to eat the food, but I would be on high alert if a younger girl with glasses and a name badge of MADYSON attempts to serve you. I would immediately ask to be moved to a different section unless you don't mind being talked down to like a child. And to answer the lady from Cracker Barrel, I have already submitted my review to Cracker Barrel online as well. read more

We ate there yesterday and Tyrone was our server. He was EXCELLENT! My husband told him if we owned a business, we would do what it took to get him on our staff. He was prompt, kind and seemed to be genuinely happy to be serving his customers. CB, y'all better hold on to him!! read more

Just walked in and within 2 minutes we had a waiter asked what we wanted for drinks then came back with in 1 mins with them. Took our order and within 10 mins our food was at our table popping hot. Our waiter was Tryone and was so nice as could be. So if a manager reads this please give him kudos for such a great job. Before we came here we stopped at the cracker barrel in Lewisville and waited for 15 mins and to walk out. Why. Because we had 4 waitresses walked passed us and never asked what we wanted to drink. We will NEVER go back to the Lewisville location. Grapevine location is the only 1 we will go to from The date was 12/9 read more

I placed an online catering order for my office lunch to be picked up at 10:45; however, I did not receive my food until 11:45. I placed the order Friday to be ready by Tuesday, so ample warning of my arrival was given. When I arrived, I followed the prompts sent to my phone, and waited until 11:10 to go inside and inquire (I understand having a busy restaurant). At that point the hostess told me to move my car to the back door and my order would be out soon. A manager approached my car and told me it would be right out. After waiting until 11:30, I let her know that my order was 45 minutes late. I waited until 11:47 to get my food. When I arrived back to the office, my order was missing two orders of corn, and the mac and cheese was burnt. Not only was this an epic waste of company hours, but it was an epic waste of money. I called the manager, and she assured me she'd call me after the lunch rush... I guess the lunch rush lasts until 7:35 pm because I have not heard back. Very disappointing to not only me, but our staff as well. read more

Cracker Barrel Old Country Store - Burnt Macaroni n' Cheese - American Near Me - Grapevine, Texas

It was an okay experience. We ordered steak but mine was uncooked. They prepared another one and that was better. The staff was nice. The place was clean read more

Cracker Barrel Old Country Store - American Near Me - Grapevine, Texas

Busy place you can also check in on line to be on the waiting list with your name. We had a party of 5 wait was around 30mins. Not bad cause we had time to look around their little shop. Celina was our server she was awesome, friendly took great care of us checked on us regularly despite being super busy. read more

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Arriving at cracker barrel today, my hopes for warm chicken, pancakes, bread was unfathomable. however, reality quickly caught up with me. there was no help in sight and my stomach was screaming for help. the cold environment only added to my depressive state of mind that was created within this anomaly. i would only recommend this place in dire need of sustenance. read more

Tyron was an amazing server. He had the best attitude after a long wait and me and my family enjoyed our meal. He was prompt, accurate, happy and pleasant. Thank you for great service Tyron! read more

Biscuits and cornbread - with butter and honey. There has NEVER been a bad meal I've had whenever I've visited a Cracker Barrel - regardless of the city and state I have visited. The chicken-fried meats are also very tasty. read more