New gate with problems immediately after installation. Company has refused to replace and fix from the start. Lost money, lost time, stress... never got what we ordered, paid for and deserve read more

Sam came out and fixed my old, heavy, thick wood panel doors. I previously called a different garage door company and they charged me almost as much to tell me they could TRY to fix the doors for five times what Cressy charged to actually fix them. It is so refreshing to have someone who knows what they are doing fix your things. read more

I use Cressy Door for my gas fireplace repairs. Troy is an amazing technician who's very friendly and knowledgeable. He explains what's wrong with my fireplace and repairs it in a timely matter. He checks with the manufacturer for addition help. Prices are very reasonable . I've used them twice and very satisfy with the service . Highly recommend to my family friends and neighbors. read more

Needed to have the lock moved on our commercial garage door, called and spoke with Dax. He showed up the next day as promised and had the job done in a matter of minutes at no charge! We will definitely be utilizing Cressy for all of our future needs. read more

Workers from this company were working on a neighboring building and parked in my private parking spot all afternoon. When told to move, they ignored it and stayed for a couple more hours. Rude and entitled, avoid at all costs. read more

Cressy Door and Fireplace - Employees parked in private parking, refused to move - Garage Door Services Near Me - Shoreline, Washington

Just had my gas insert fireplaces serviced by two of the best technicians ever! Cressy literally sent in the Marines, as the lead tech was a Marine veteran! Talk about disciplined and professional, Marines are the BEST! Our techs, Tony and Stephen, were professional, thorough and clean! I didn't even know Cressy serviced fireplaces until, while scheduling annual garage PM while on hold, heard that Cressy also serviced fireplaces in addition to garage doors. So, after scheduling my garage door PM I asked to schedule annual PM service on my gas fireplace inserts. I was promptly transferred to the fireplace scheduler and now have my garage door and fireplaces in tip top condition. Cressy, thanks, keep up the great work! Cheers! read more

It's snowing and we call for help around noon... Amazingly Gil came that same afternoon and did wonderful mechanical artistry (and jujitsu) to repair our garage door. Gil did a great job explaining how the tension spring works and repairing the motor-to-door connection that sheared off when the old system failed. Price was reasonable given how much work and time went into the fix. We are super thankful and glad we found Cressy and Gil. read more

Gil from Cressy Door was so helpful with programing my garage door remote controls. He saved me hours trying to figure it out. Gil called me and walked me through on his break. You don't experience service like this very often. read more

My fireplace is working and looks much better! And I felt the price was fair. But they really scratched up my bamboo floor with their equipment (a large vaccuum), which is pretty frustrating and not easily remedied. I also had to ask and insist that they wear their masks, which should honestly be a given at this point. read more

Cressy door was slow and delivered and installed the wrong door. The door they installed was more expensive than the one we ordered and they wanted to charge us for their mistake. They also didn't want to re-install door trim they had removed. they installed a safety sensor on rotten wood and now they are refusing to stand behind their installation. Do not use this company! read more

Chose Cressy over 4 other bids for new garage door replacements. They were in the middle in terms of price, but it was the reviews from friends and neighbors that swayed me their way. Also, when it comes to home services, quality, locality and longevity is very important to me. It sure helped that they accommodated me in their showroom to help choose doors, color and styles. Paul was the sales specialist working with me and was fantastic. Steve was the installer. Was awesome to talk to and discuss matters during the installation. He was done installing two doors in under 6 hours. The new doors look fantastic. I would highly recommend Cressy Door for your garage door or fireplace needs. read more

This is an overdue shout out to excellent service by garage door repairman Gil. It was Thanksgiving week, serviceman Gil was super busy with orders as Cressy was short staffed with others taking days off that week. Gil called to let me know that he got my request, but due to short staffing, he would put me on his schedule for the Monday after Thanksgiving holiday. I was sad but understood.... Well guess what?! I got a call from Gil the day before Thanksgiving saying he was near my address and could meet me in 20 minutes. I was in downtown Seattle at the time, but raced back to the house (safely!) and Gil was already working his repairman magic. Just loved his willingness & flexibility to squeeze me in what I'm sure was a very busy week for him. Thanks Cressy, and especially Gil, for outstanding service. Needless to say, Cressy will always be on my recommendation list to anyone that needs their services. Thanks again Gil....you totally rock!! read more

I am working with Cressy door company alomst 7 years , And the sales person I Am dealing with James Welker he is Always available and responsible person, i never had any issues , I recommend this company and specially James to every one. read more

In a phrase, terrible, incompetent service. I had to get a glass replacement panel for my garage door. The guy handling the order, Steve, seemed very nice on the phone but it was all downhill from there. Steve told me it would take a week or two to get the panel. - Steve goes out of town, passes me off to another guy who promptly "forgot" to order the panel, making the timeframe even longer. - I had to pick it up; you'd think for $200 for a piece of glass, it might include delivery. - Try to get it installed but whoops! They gave me the wrong size. Never did find out if it was Cressy's error or the manufacturers'. - Called to get a new panel and Steve said he sent an email to the manufacturer but, two days later, still no answer from him. - I call to tell them I'm returning the panel for a refund and NOT reordering the right size from them. Steve tells me there's "no manager here today" and, when I ask for the voicemail for the manager, he laughs and says she never set it up. So he says I'll have to wait until Monday to speak to her. They understaff on Friday and don't even have a manager with a voicemail. Wow, that's a sure a professional company. He must have gotten the message because the not-there manager calls me and says I can bring it back and get a refund. When I verify that yes, I can come today and get it done, she says, "Yes, but I go out to get the mail at 10:30 am and it takes awhile so don't come then." You can't make this stuff up. Don't use Cressy. read more

We were very clear with the Cressy salesperson about our expectations. I work out in the garage and needed the garage glass panels to be frosted so that you couldn't see through them. Also that for security of the garage and house. We met with Dan the salesperson and discussed at length the exercise device mounted on the wall and the need for privacy and security. Dan consulted and offered an option of glass that would only permit someone to see into the garage a few feet even with the light on. He specifically said this was a new product line for Cressy and said that he did not have a sample of the actual glass but that the outcome would be as we expected. He never suggested that the only way to have privacy would be to always have the lights off. As the garage was being installed, we expressed our dissatisfaction with the glass and were told that was what we ordered so oh well, live with it. There was no way to change it. There was no company concession. We asked about privacy film as a possible solution. The manager, Bob Wahl said that he would look into it. He never did and stopped returning phone calls. It's pretty poor customer service to sell a product using consultative selling, have the customer dissatisfied and to make no concession. I would look at other garage door company's and not use this one. read more

I feel like I've been robbed at gunpoint by this company! In an attempt to be a proactive homeowner and get maintenance taken care of before problems occur, I called Cressy for my garage door opener. Their label was on the wall inside our garage from the previous owner and and I figured they had installed the opener and would be familiar with it. There wasn't anything really wrong with the garage door opener aside from a few squeaks and shudders but we had been in the home for about six years and I figured it was time for someone to do a tune-up on it. I called Cressy to schedule an appointment and the guy told me it would cost $140 for service on the opener. A little steep, thought I, but I assumed that - for $140 - they would take everything apart, clean and oil the whatnots, replace worn parts, etc., etc. Well, the Cressy guy was here for all of ten minutes, and that includes the time he spent talking to me and filling out the paperwork for the bill. All he did, apparently, was to spray some WD-40 type stuff on some of the parts. I didn't even see what the "work" entailed because, by the time I had gone upstairs to make a cup of coffee, he was finished. And, it turns out that he didn't even spray all of the moving parts because, just a few months later, the door was screeching and sticking. (We gave it a spray and it works fine now.) Granted, they told me the cost of the service but, silly me, I had assumed that a tune-up service would involve really SERVICING the garage door opener. I foolishly assumed that all of the parts would be examined, especially the motor, and any necessary parts replaced. The motor casing was still completely dusty after the guy left - it literally hadn't been touched. There was an old rusty wire hanging out of it that was still there afterwards. This is the kind of company that takes advantage of their customers by charging exorbitant rates for minimal work - I wish I could give negative stars. I've never been so disappointed with a home-maintenance service. I feel foolish and naive for having spent my limited budget on pretty much nothing. I don't like leaving negative reviews and I purposely waited a few months just so I'd have a cooling off period and not leave an angry review, but I'm still livid every time I think about how I was ripped off. $140 for ten minutes "work"? They should have either prorated the charge or clearly explained that all their "service" consisted of was a few spritzes of WD-40. Hardly what I consider a tune-up. Thumbs down! read more

I scheduled a day and time for Cressy to visit and give us an estimate to replace the 6 garage doors in our building's garage, and took the day off work to meet them here. They didn't show up in the time window they set. When talking to them on the phone, they said they didn't plan to come out today and would absolutely not make it at any point today, even though this is the only day I could (and did) schedule to meet them for an estimate- because of the day off work - and while explaining this, they curtly hung up on me. Unprofessional, has no qualms about wasting your time. Can't count on them to show up when they're supposed to. read more

My garage door had been off track for years and I just kept putting off calling for it to be repaired, because it was just one more thing to do. Finally I called Cressy door, who had originally installed the door, during our remodel. Gil arrived and was able to quickly assess what else wrong with our door. After quickly fixing the issues and giving the system a "tune up." Gil provided me with an explanation as to why this happened in the first place and when to book service with Cressy again. Now our door is super quiet and operates like its brand new. Thank you, Gil. I am a very satisfied customer. read more

Could not be happier with the service I just received from Cressy! Had issue with garage door not able to shut late in the evening. The local rep called back within a few minutes of my call to the service. He walked me through the process to manually shut the door so as to avoid the steep off hour fee. I received a call first thing in the morning from Gil who asked me several questions to diagnose the issue. Gil was able to walk me through a slight recalibration that resolved the problem. Again, saving me the cost of an onsite visit. My experience could not have been more pleasant. read more

Worst door company out there ask a month ago for someone to come out they came out and we're still waiting for that estimate for a garage door never work with them ever again read more

This has been such a poor experience, start to finish. I strongly discourage using this company. I got a quote, agreed to move forward, it took weeks for them to process the purchase and weeks more to install, then issues. Started 1/25 and finally resolved 5/17!! I've virtually never used the unit...just a backup if furnace fails. Well, my furnace failed and guess what? Gas insert failed! It's probably been fired up 20 times in two years. Warranty? Nope! The many year warranty doesn't cover anything. 1 year...even on the logs!?? So now I have no heat and no answers. And Cressy? They are booked out over a month for repairs. Sales guy told me I could fix myself but that just sent me on a wild goose chase for parts. Not what I hired them for. Simple product: fireplace, right? Costs thousands. Wouldn't you think at those prices they could sell a decent product, stand behind it, and be there when you needed them? Nope. Not on any level. Don't use this company. read more

Here is our horror story. Cressy door installed our brand new Genie garage door opener year end 2013. October 2015 it stopped working, didnt open, nothing worked. We called cressy door and they said they would do us a favor and complain to Genie to get us a new power unit and it would take 8-10 days to receive. After that 10 days, they said it would take 2 weeks before they had someone available to install. Finally after a month a couple of technicians arrived with unit to install, only to find out they ordered the wrong unit. Now we will have to wait another 8-10 days to receive correct unit and who knows how long to install it. Stay away from this company. They are a bag of excuses and unprofessionalism. read more

Many Thanks to Cressy. They put a beautiful contemporary garage door in our house 2 years ago and I stupidly backed into it two days ago. I called Cressy; my call was handled immediately and I was set up with an appt. Next day, Steve came out and got it operable. All hassle free and fast. Thank You! read more

Quoted me $5000 to install my garage door and was antagonistic on the phone. The other 2 quotes were $550 and $800 and a pleasure to work with. read more

Worst customer service and scheduling. They forgot half of the job and showed up empty handed and tried to blame the ohouse owner. Don't do business with them as you will regret. I was forced to as our home builder had purchased items from them for our house. read more

I can't say enough good things about this company. They not only made several attempts to fix a garage door opener put on by another now defunct company at NO CHARGE -- when it wouldn't stay working (the remotes) they actually replaced the unit at NO CHARGE. Seriously, these guys really care not just about their work, but about the companies they represent. Just recently the opener they put in after two years broke. Yep...they came and replaced the circuit board and the remotes at...you guessed it, no charge. I'm actually starting to feel guilty. But I will need a new door in the next couple of years. Guess who I'm going to call? These guys bring all new meaning to customer service! read more

DO NOT DO BUSINESS WITH THIS COMPANY Cressy charged us a premium rate for fireplace doors that were supposed to be the best high-temperature glass they could get, both doors were mis-installed, one door buckled, failed and blew up, setting a fire in our house and putting our family in peril. Cressy not only took off with one of the doors and never came back with it, but also never responded to calls to rectify the situation. Nearly 4k spent that we lost. read more

Cressy gave us a fair price on the garage door we wanted, and sent professional, considerate technicians to install the door quickly and cleanly. When it started acting up a bit they sent out a tech to adjust it free of charge. Two years later when one of the optical sensors failed, they remedied the issue out of warranty and we're working perfectly again. I would recommend Cressy, and Rudy Zamora, to anyone looking to get a new garage door installed and maintained. read more

We bought a garage door from Cressy Door Company. This company was perfect in every way. I will probably not need to buy another garage door in 20 years, I hope I will have the opportunity to use this company again. read more

They have done multiple fireplaces for my commercial units, they are next to impossible to reach, and the technicians typically don't show up the day they scheduled. Even though they are impossible to reach,, once they arrive (not on their scheduled day) they call and if you don't respond they leave in under 5 minutes, and other times they arrive with out all the parts, and have even told me they entered a unit and our framing wasn't good enough when they never even entered the building. Now they say they're not sure they can even work with me because they've lost money on sending guys there to not do the job. Not sure how sending a guy 2-4 days after his scheduled arrival at whatever time is convenient to them with no communications about their arrival date or time whatsoever is my fault, and super not sure how their technician lying to get out of working is my fault either. Avoid like the plague. read more

These guys are great. Our garage door opener motor died and I called another company who had previously repaired a broken spring on the door. They never called back. I heard a radio ad for Cressy during a Mariner game so I tried them. The receptionist took my information and said a salesperson would call back. The salesperson Steve called within 5 minutes. He made a recommendation and didn't try to pressure or upsell. The installation was scheduled a couple days out. It went smoothly. The installer Gil called me when he was 30 minutes out and had the new opener installed in less than an hour. He also reprogrammed our old remotes so that they work with the new opener and made sure the old key pad was programmed as well. All around great experience from intake, to sale, to install. read more

The exact email I sent Cressy Door today: Good morning, I just wanted to give you feedback on the service, or lack thereof, that we received yesterday. We have a home in Seattle with a single car garage. The garage door is over 10 years old, is wood, and is rotten at the bottom. We are preparing to sell our home and know we need to replace the door. In fact, my kids and I are out of state at the moment, and my wife came back to Seattle to take care of a few things over the weekend. She was due to fly back to where we are currently on Saturday morning (yesterday), and when she left the house to drive to the airport, she closed the garage door. A part of the door broke, and it did not close. She tried for two hours to get it down, and was finally able to do so with difficulty, but with a large hole in the bottom. She missed her flight, and has needed to reschedule. She needs to be back home since I work and I need someone to take care of the kids. My youngest son has a fever to 103 and will be missing school, so her being delayed is causing me to have to take time off work. I tell you this, which is all true, not for sympathy but to briefly set the stage for why getting this garage door is an "emergency" for us. In any event, we both spent hours on the phone with different contractors, many Home Depot stores, and other garage door suppliers, looking for emergency technicians. We were given your name from a contractor who has done much work for us, and who we trust. I called the emergency number, and spoke with a lady on the phone (I do not know her name). She listened to the above story, and said that a technician would contact either me or my wife to help out. The price quoted was $199/ hour, for a minimum of 2 hours. That seems pretty extreme frankly, but we were left with no choice. Much to our surprise and disappointment, no-one has called us to date. Needless to say we are very disappointed with Cressy Door service, and I will posting a Yelp review outlying this email. Not only is your price structure unexpected, but this service was suboptimal (I probably think you could say non-existent). My wife is still unable to book a flight back, and I continue to have to take time off work. Thank you for your time. I hope this feedback will help to inform future service calls for help you get. Gary read more

We ordered a linear fireplace. It arrived with a crack in the glass. We contacted them immediately. It has been 3 1/2 months and it has not been replaced. We have left numerous messages, emails, and direct conversation with Cressy. We keep getting put off. It is nearing November, and we were depending on this fireplace as a source of heat. We also ordered a birch log set and have had no updates on that either. Do not choose Cressy! Poor costumer service! read more

We have a garage at our commercial building that needs to be secured. There are lots of places that I could call, and have called, but the experience here was measurably better. Joy picked up the phone and was kind and intuitive. She seemed to know exactly what we were looking for, even with my mediocre description of what I'm trying to do. I was quickly transferred to Bill who was similarly on point, and ridiculously prompt. He is able to be at our building in less than an hour to get us going with the process. As someone who runs a small business, I appreciate how difficult it is to be so on top of things. I'm impressed. read more

Our garage door at home broke down, and Cressy was able to come fix it the next day. They quoted me a much better price than 3 other vendors, and the man who fixed it (can't remember his name) was very polite, professional and thorough. He clearly knew garage doors, as he shared the history of the old model we had, and recommended a new one that would have better reliability but similar functionality. He also showed me where and how to maintain the door and what to lubricate it with (penetrating oil, not WD-40 if you're curious). He was on-time and on budget - couldn't have been more pleased with the work. read more

Cressy Door said they would fix a garage door that had failed, including replacing one of the window panes. When the installer arrived, he had forgotten the pane but said he'd come back. We didn't hear anything further so we called and they told us they had "changed their minds" - that they wouldn't be back to replace the broken pane. Equipment like garage doors depends not just on technical savvy, but a dependable relationship over time. We, nor our neighbors, will be using Cressy Door for future work. read more

first off I'd like to say thank you cressy door for a superb job! I look forward to using you guys as a subcontractor again.. I'm a contractor operating Seattle and I'm always looking for professional contractors to work with, I can't do everything! I was referred to Cressy Door buy a commercial property manager and I'm glad I followed up with the referral. I was having a new garage door installed at a client's house... Ken came out and did a thorough and professional estimate for me.. we were then able to make a down payment and schedule an installation time it.. was going to require two days of work the first day was a couple of hours of dismantling and taking down the old door and next day was installation. the first day donald showed up 2 hours early and got it done promptly.. the second day he showed up right on time at 7 a.m. and had the door done in a few hours. my client said that they were very happy to see how professional they are! my client is happy, I'm happy.. thanks again. see you next time read more