Brock came by to inspect the toilets in our new house that were loose and give estimates on adding a water pressure reducing valve. He was very detailed and honest about what did and did not need replacing. I never once felt as if I was being talked into paying for a service I didn't need, and I really appreciate that level of directness. He even took the time to show me where the water shut off valve to the house was (our inspector wasn't able to find it). I will absolutely be using Crow's Pluming again in the future. read more

Very, very nice people all around. From making the appointment to the servicing gentleman, David. He was patient and very efficient. It gave you a peace of mind. I am so glad that I found this service on Yelp. read more

Thankyou Andres Flores for doing wonderful job of fixing all plumbing issues at my rental property diligently. He showed up on time and did excellent job. read more

They did an great job! They replaced our hot water heater. It was raining like crazy that day and he got soaking wet bringing the part in the house. He only charged $600 and even fixed a faucet for us at no cost. I will call him next time we need any thing done. read more

Our hot water heater started leaking the Wednesday before Thanksgiving Day weekend. They were very responsive and came in on Friday of the holiday weekend to help us replace the hot water heater. We had a stress-free and great holiday thanks to Jacob and the team at Crow's plumbing. 5 stars all around! read more

Local Plumbing had all the opportunity in the world to provide excellent customer service but instead "intentionally" choose to dropped the ball. We were in a state of an emergency last on Sunday Aug 4th. All toilets in the house and shower (Non-sewer water backing up) were not functioning proper, eg clear water come from base of toilets etc. So having a home warranty contract membership (HWA) we contacted them immediately that evening to see if anyone was on called or available for 'after hours emergencies. After speaking with the on call answering service operator and promising someone would call us back shortly, but that call never came. My wife and I contacted HWA earlier monday and the vendor Josh Beck Pipe Dr 24/7 was scheduled to come out early Monday morning but after my wife reviewed their ratings and reviews I decided I did not want to risk placing my entire plumbing system in their care. So I had my claim reassigned to another one of the vendors in their network, yours truly--Local Plumbing selected because an initial positive experience on another job that Paul was assigned to (replaced garbage disposal) earlier this year. As there were no availabilities Monday their earliest one was a 9:00am slot on Tuesday morning Aug 6th 2019 and although the urgency of the matter remain intact, I accepted. My appointed was scheduled for 9:00am-9:15am (time window) so as they say-- one thing leads to another. Local Plumbing starts off downhill instead of gradually going downhill. Tues morning Trevino (Technician) arrives 9:45am-9:53am, so much for punctuality, but not terribly late, so I put that aside in my mind because maybe he had a valid reason, but he never mentioned it and neither do I, since we have bigger fish to fry; but there is still time for redemption. Now, Trevino appears to be a seemingly pleasant individual, just not a very proficient and organize individual. We have a problem already, Trevino can't start the job because he doesn't have the big machine (meaning snake/auger machine, he has the small one, what ever that mean? Isn't it standard you would use the same size for most residential? Trevino says he need to drive back to the shop and get it. I figured this should take 45-50 mins, but no can do, Trevino left shortly at 10:00am and didn't get back until well after 12:00pm. When my wife called to asked me how things were coming along, I told her that he had left and had not returned. My wife called him back as she had his cell number since her phone is the primary contact number. When she asked where was he and most longer was gonna be? He told her he needed to dropped some tools off to another technicians on another job. (really? postpone our emergency repair while you ran around to other job assignments)Trevino finally returned and as he begins to start snaking the cleanout drain (the city side) he said the snake was not functioning right. He said that someone had left the drain snake and failed to informed anyone. Well, after wrestle with it for a short time. Trevino tells me to: reassign the job to someone else because he didn't want to get hurt or hurt me. (I agree, an electric drain snake can be dangerous, but I could have removed myself from the equation by standing way back or going in the house) are you frigging kidding me!? It is after 1:00pm and I'm absolutely certain there will be no available vendor until sometime the next day or even later. Trevino loads up and drives off without so much as another word. I called Mike at the office and he apparently was already aware of the situation, but why does Mike not take the initiative to call and reach out to me first, to at least try to make amends somehow? Perhaps offer to reschedule or to show some concern or effort to remedy our situation. Mike said he was sorry but that phrase came across as a generic response because it was only after I contacted him and expressed my disapproval and provided negative feedback. When I recapped to him how the entire ordeal had gone, and emphasized to him that tools, machines and work related equipment should be inspected regularly to ensure they are functional, and any plumber "worth his salt" should know to have all necessary tools for the job before being dispatched. He never addressed the tardiness, the lack of preparation for the assignment, culminating in them not being able to complete job because of faulty equipment. Bottom line--they took us for granted at a time when we vouched for them with our warranty company, and was dire need to resolve our plumbing dilemma.The clincher was when we learned later on, that Trevino was attempting to snake the city side clean-out drain and was unaware of it, just as I was, but with him being the expert, he should have recognized this immediately. After calling Roto-Rooter technicians to come out, amazingly this is the first thing he noticed, just a short distance of 1.5ft from the city clean-out is the residential clean-out drain. read more

Had them install a kitchen faucet and 2 shower heads. Very easy to set up a service appt on line with quick appointments available and multiple time slot options. Very good about calling to let you know they are on the way and each time actually called to see if the could come early. Very responsive to the problems that arose with the faucet a few weeks later, that were not their fault, but rather an issue with the faucet itself. Quickly diagnosed the issue and gave me good advice as to the next steps. They offer you a menu of service options from the band aid to the platinum. Reasonable prices. Also had them fix a toilet that would not stop running following the city flushing out the water lines and sediment ended up in the toilet causing it to run constantly. Polite, professional, responsive, and would totally use again. read more

Honest, knowledgeable, patient: Jonathan was a great ambassador of Local Plumbing Service.

Andres Flores is a great representative for this company. He diagnosed the problem and made sure I knew what was being done to fix it. He answered my questions fully and patiently (I ask a lot of questions). He's very efficient and very courteous. Everyone I spoke with is very helpful and cheerful-it was obvious they enjoy helping people! I definitely recommend this company! This review is for Local Plumbing Company. read more

I had a water heater problem after the 2021 winter storm in Austin. I contacted Crow's Plumbing service. Although there were some communication problems with the appointment but eventually it was settled and they showed up on time. Paul and his partner looked into the problem and fix it in less than 30 minutes and charged me a very reasonable price. I had other plumber looked into the water heater and their answer were : 1) replace the pilot light assembly for $600, but won't guarantee to fix the problem ( what a joke ); 2) replace the whole water heater for $2000 or $1500 ( for a basic model ). It goes without saying, I'm very impressed with the skill of Crow's people and most impressed with their honesty for not asking or finding unnecessary work or parts to charge more. If we have plumbing problems in the future we will be a returned customer for sure. Highly recommended. read more

I rarely use Yelp unless it's necessary, but this is an update to my previous review- The second plumber they sent in a couple of weeks later have not only done a good job with replacing our toilet but have also explained what's going on with the first one that "served" us. We were also happy to pay extra (about $700) out of our own pocket just in order to get a new toilet installed properly (which was not covered by the home warranty but we had no problem with it). For the service as well as Only for the professional manner of the Second Plumber, I give him a satisfied 5-star rating. read more

I had a steady leak on my kitchen sink so I called Crow's Plumbing. Paul came right on time and did some diagnostics to locate the problem area. While here, he saw my hot water heater was 26 years old and on its last leg! Paul was very thorough and put together 6 different options for us to choose from. I could have just gotten the sink repaired, but when I saw the deal that included a brand new water heater I couldn't pass it up. Paul went to get Garrett and the two of them fixed my sink and installed a brand new water heater all in the same day. I was amazed!AND I was able to finance the whole thing through their partnership with Green Sky. Paul was friendly, knowledgeable and efficient. I will definitely use them again for any plumbing work I may have. Thank you Paul & Garrett! You guys give plumbers a good name!!! read more

These people strung me along; said they'd be out today only to call at five to cancel (reschedule another day). Now its too late the call anyone else. Like I told them: YOUR ONLY AS GOO AS YOUR WORD! read more

$575 to replace a PVC elbow on a softener tank, an external faucet replaced & tightened a leaking faucet on a kitchen sink. Tried to replace an entire bathroom faucet assembly(which would have added an additional $500) when all it needed was a cartridge... read more

As a Facilities Manager at UT, I work with hundreds of tradesmen; I know what good customer service looks like. With that said, I wanted to write a note to say thank you so much for the amazing work! From start to finish, I was treated with respect. Jack and his team showed up on time each day, I was provided with a very fair quote, and the work was executed efficiently and professionally. My house is nearly 100 years old, and as the crew (Tory and Dal) ran into little roadblocks in the house while performing the work, they didn't come to me with excuses or try to increase my original quote - they found solutions. The job took about 3 days and at the end of each day the Local Plumbing crew swept up and kept my home very clean and tidy. As a result, the finished product is exactly what I wanted, and was not at all disruptive to my household. The Local Plumbing crew also helped me find a good electrician to work on something related to the project. I have at least one more plumbing job related to my remodel, and I will definitely be using Local Plumbing. read more

I love working with Jack and Troy. A father / son team that genuinely love what they do and love working together. They are always so helpful and honest with me. I have never felt like they were ripping me off or talking me into unnecessary work, quite the opposite in fact! I refer them all the time and will gladly continue to work with them. read more

Saved my bacon. For the second time in a year I turned a DIY install into a DIY mess. Both times they arrived quickly, repaired the damage quickly, and the cost was minimal. Suzanne, at the office, communicates well and sets reasonable expectations for arrival times. If more is required of a plumber, I don't know what it is. read more

Our 6 month old Rheem hot water heater (at a rental property in Pflugerville) stopped working. We checked, and the pilot would not stay lit. We called Rheem, and went though a couple simple tests, and they concluded (wrongly) that it was the pilot/thermocouple assembly. They didn't have any local techs, so told us to look at their site and pick one. A couple of them couldn't come out, but Crow's really tried to work us in. The coordinator/receptionist was wonderful. A tech made it out late afternoon. He said he would do a cursory assessment first. After that he (wrongly) confirmed it was the assembly that was sent and sent a bid of $425 and said it would take about 45 minutes. What? $550/hour? We called Rheem again, and they said they would only authorize up to $150 and the quote was unreasonable. So, we told them no. We watched a youtube and it was a 30 minute simple job. I've worked on a LOT of household appliances, including hot water heaters. I've replaced several thermocouples. There is a simple test to check the output (in millivolts) of the device. I checked. It was within spec, and so, we concluded it was the controller, not the thermocouple. Clearly, the tech didn't do any diagnostics. Our regular plumber came out the next day. He went ahead and replaced the thermocouple since we had the new one anyway (we would have, but it would have voided the warranty). That took him about 20 minutes. It didn't fix it. So, he did the correct repair. Cost? under $300 for all work (replace pilot/thermocouple, go and get correct part, then install that.) All told, he was about $100/hour as he went and got the part himself. I wrote the company to give them feedback and a head's up, and they never responded. read more

Agree with other reviewers. He's done great work for us and if time permits he'll do a minor job often w/no charge after he does the main one. I've recommended him to my elderly parents who were also impressed. Jack's office communicates clearly and politely. Jack and his son are professional, trustworthy, and considerate. read more

Jack has been our plumber for several years. He has always done very high quality work for a reasonable price. Any time I hear that someone needs plumbing work done I recommend Jack. read more

These guys were everything I wanted in a plumber. I had a water heater that I needed replaced. They answered the phone the first time I called, they came out when they said they would, they got me a quote right then and there, and finally, they came back the next day and did the work quickly and without any drama, just like they said they would. I'd tried two other plumbing services before calling LPS. The first didn't come back for their second appointment to actually do the work. The second's quote was literally double what LPS quoted me and they never called me back to discuss it. read more

Local Plumbing Service to the rescue!!! These guys are amazing!! After an appointment to have a dish washer and oven installed was stopped due to valve issues I frantically called around to a few different area plumbing companies. Local Plumbing Service was able to come out the same day and fix every issue I had. The prices were very reasonable and they did a wonderful job. They even installed the new oven for us. Extremely nice and professional gentlemen. Will always use Jack and his son for any future issues/projects. Use LSP... they do not disappoint. read more

I've gone through 4 different plumbers in my 10 years living in the Austin area. Even though I felt all the others did a great job, Jack's service blew me away. Glad I finally don't have to shop around anymore. Jack and his team are now my go to plumbers. Excellent work at an excellent price. Who could ask for anything more? read more

Tim came today to check our water heater. He ended up having to replace the whole thing. With one person down, be managed to get the job done in a timely fashion and did an excellent job. Excellent customer service from him and Tammy on the phone. Definitely will be using them again! read more

These guys have bailed me out literally and figuratively. They even came out on XMAS Eve when we had a horrible leak and again today (different leak). Jack and his son are terrific and very reasonable and incredibly responsible. Use these guys without hesitation. Kyle read more

Out of 6 plumbers I called the day before Thanksgiving, this company was the only one who answered their phone. They came out within 3hrs & gave me a reasonable price to fix the problem. I will use them again for sure! =) read more

I called Local Plumbing Service to help fix an urgent water leak issue. They came in the same day and performed a thorough job to diagnose and fix the problem promptly, at a reasonable price. Jack and Tory are not only experienced and skilled, but also very professional. I will definitely enlist their services for any future plumbing needs. read more

I used this guy for a flooded bathroom. He gave me a cheap quote and I watched him the whole time. he was quick and professional. I felt like i got my moneys worth. shop around and see how others compare. i was very pleased read more

Jack went extra mile, literally, to check out our W/H that morning, short notice, took a look and let us know what recommend and how much. Cost was reasonable, IMO. Turned out was not water heater but a leaking 13 year old flex hose spraying water everywhere int he attic. David came out that day as promised and got us fixed up. Keeping these folks on our speed dial! read more

This is the first time using this company and the service is outstanding. My hot water heater was not working. They got a service tech to my house within 4 hours of my call. He diagnosed the problem but said part had to be ordered and it was going to take 5 days. I was pleasantly surprised when I got a text 2 days later saying they rushed the part and he was on his way to complete the repair. read more

Very professional! Quick and efficient service at reasonable a price. The technician kept me updated on his arrival time and arrived as scheduled. Happy to do business with these folks again. read more

Excellent job!! Our hot water heater broke and they came out the same morning and quoted us a very fair price and then replaced it that afternoon. Our heater is in the attic so it wasn't an easy job. They were good to answer all our questions about quality replacement products and assured us our new equipment would be up to code. They followed up by making an appointment for the inspector to approve the job. I will definitely be using Local Plumbing Service again. read more

We live in a 2001 home in Cedar Park and woke up the other day to a wet floor on the main level. Outside, the edge of the foundation was wet all the way along the side of the house. We called a few plumbing companies that we were sure are locally owned and operated and Local Plumbing Service was the first to call us back, very quickly. Tim came out the same day and evaluated the situation, diagnosing as an in-slab plumbing leak (noooo!!!!). He scheduled us the following day to come and isolate the leak and give us options and prices for repairing the problem. We ended up re-routing that whole branch of the in-slab plumbing through the first floor ceiling, eliminating the in-slab branch entirely. Tim and Mike did a great job with the re-route and created the fewest possible access cut-outs requiring repair and were careful to protect our furnishings from dust and damage. They were prompt, professional, knowledgeable, efficient, kept us well-informed of the process, and cleaned up after; all the things you want when you're dealing with a significant home repair issue. Their price was not the lowest we got, but was competitive and in-line with the local market for scope of the job. Their electronic scheduling, estimating, and payment software gave us a clear, itemized invoice and an easy payment interface. Thanks Tim, Mike, and LPS! read more

tim is special!! we met him as he was finishing resolving a major flood problem for our neighbor that he had successfully diagnosed to be the city's responsibility. i asked him if had a minute to look at two plumbing problems we had. he did that willingly, gave us a reasonable quote and was willing to adjust his schedule to do the work right away. we could not have been happier. professional; efficient; cost effective and a very nice person on top of that. he shared his involvement with local community service and humanitarian projects. this is not the normal plumber we have met in the past. for sure we have his number and will call him immediately when we have our next plumbing question or problem. i want to follow his career and assist in some of his humanitarian projects. jack and anne read more

Had an issue with a clogged sewer line based on repair work done by our grinder pump specialist the day prior. Called and spoke with the dispatcher Mike who was very professional in setting expectations for a visit by the tech that same day. Tech showed up earlier than expected(he did call but had my phone # off by 1 digit so I never got the call), however, that was OK since again, he got there earlier than expected. I explained the issue in detail and had to get back in the house to attend to a work issue. Within 10 minutes I was done and the tech, Josh, was also done and came to walk me through his findings. Amazingly, the back-up issue from the day before seemed to resolve itself. We ran the pump several times and did not experience the same back-up issue I personally experienced and witnessed the day before. We discussed some potential home maintenance that I can do and some things to keep an eye on. Since there was no issue, there was no charge for the visit which was very refreshing to experience. I will definitely contact this vendor in the future if any issues and will not hesitate to recommend them to my network of neighbors and friends. From the two people I talked to from this company, they came across very competent. trustworthy and professional. read more

They had a quality control problem with the Flood Stop they provided for the hot water tank I purchased from them but they hung in there with me and came back repeatedly, all at no charge, until they got the system working. Finally they had to replace both the sensor and control box as the system was false alarming and shutting off my hot water for no reason. The 2 guys that did all the work were competent, helpful, friendly and enjoyable to work with. I appreciate their diligence and that they always had smiles on their faces. read more

The owner/his rep. was supposed to meet me at 2:15 PM on 3/21/13 at a rental property to give estimate. I waited for him from 2 PM to 2:40 PM, after driving for about 45 minutes from NW Hills. I called. He said he was supposed to call me back. I hang up and decided never to deal with him again. If your time and professional attitude is important to you, pass him by. read more

What great service!!!! I called several plumbing companies and LPS gave me an honest and fair quote over the phone. They came out same day and replaced my water heater in an hour. The were quick, friendly and professional. Again GREAT SERVICE!!!! read more

These guys were great! They were assigned to my job (a leaking pipe in my ceiling) through my warranty company. I was quoted an arrival time of 1 to 3pm. They called at 11:30am and asked if they could come early, which was awesome. They fixed the leak and patched my ceiling in about 30 min, and were great about cleaning up after themselves. In addition, they were very friendly and courteous - I'd definitely hire them again. read more

The guys showed up very quickly, and got right to work. I tried to fix the leaking upstairs drain myself - as I fancy myself a handy man, but I just could not get it. In fact I made it worse! Very glad I called LPS, they showed up quickly, fixed it quickly (and correctly) and the price was great. Hopefully I won't need a plumber again, but if I do, I will be calling them! read more