I should've written this review sooner, but I got caught up with work. I was really excited to try Crumbl after an out-of-state friend recommended it to me. While the Blueberry Cheesecake Cookie was good, the customer service was atrocious and doesn't match the look and feel of the environment. I lost my debit card that day and had to go to the bank, which seemed to make the male employee mad even though I returned with a new debit card to buy the cookie. He also seemed racist with his looks at me because I had darker skin than the other two ladies in the store at the time. I won't return to this Crumbl location. read more

I have LDS (Mormon) family, and they tell me the food in Utah is great because their religion prohibits other vices like gambling and drinking, so food is the only vice they can have. I share that story because Crumbl is one of those places. In fact, I first discovered them when visiting my family there. Now Crumbl is expanding and we're lucky enough to have one in Milpitas. I've been there 3-4 times since they opened a couple months ago. Ordering is easy. You can use a kiosk as most people do or go to the register. Cookies run about $5 each or $16 for 4. Typically there are 6 flavors that rotate weekly. Sounds expensive, but oh man the cookies... the COOKIES! They're delicious. First, know that, yes, they're $5 but these aren't Chips Ahoy. Each cookie is between 500-700 calories (they'll draw you in with "125 calories a serving" , but each cookie is 4 servings). That's on par with a Big Mac! My point is to say both eat them sparingly for health reasons, and you're getting your money's worth. And let me tell you, they are delicious! If you like cookies, you should definitely try this place (And if you don't like cookies, I look forward to seeing the Netflix series about you in a few years). read more

They need to fix the time that they really close on maps. Went to crumble at 11pm maps says they close at 12 AM so I trusted it and I got there and it was closed what a waste of time. :/ read more

Amazing cookies, quick turnaround always makes great cookies!! Friendly staff! Clean store read more

FOR YOU COOKIE CRAVERS. Atmosphere: Just opened in Milpitas I believe!! The inside is so cute and convenient. They have self-order kiosks and then you can wait while watching all the bakers making the cookies in the open space kitchen! Staff: I barely had any interaction with the staff but they asked me if my order looked correct when it was ready so that was nice lol Food: We got one of each cookie flavor since they switch the flavors out every week. The STRAWBERRY CRUMBLE CAKE was my favorite- it tastes like the convenience store ice cream bar. All the other cookies were pretty good too but the thing I really have to complain about is that the cookies are always way too sweet. They get tiring after awhile and hard to eat too. Price: It was $25 for a box of 6 cookies but the cookies are pretty big I guess. Honestly i think it's an experience to only have once. Wait: I was in and out in 5 minutes so it was crazy fast! read more

Crumbl - Milpitas - Milk Chocolate Chip, Nilla Bean Cupcake, Strawberry Crumb Cake, Peanut Butter & Jelly, Cornbread, and Classic Pink Sugar - Bakeries Near Me - Milpitas, California

You won't find a better cookie. They really get it right - No need for me to ever make dough and bake cookies at home. Fresh and warm every single time. read more

Crumbl - Milpitas - Fresh and warm semi sweet - Bakeries Near Me - Milpitas, California

Love Crumbl Cookie it was very tasty and it was a very exciting experience coming here

The hype is real!! I heard several times that these cookies were good, but I still had no real expectations because they are cookies. No, they are the BEST COOKIES lol. They opened a location nearby so I decided to pick some up on a whim since we were having guests over. The cookies themselves are pretty big and good for sharing. I ordered a box of 4 (Blue Monster chips ahoy, Peanut Butter nougat, M&M and the tootsie roll one). I cut them all up so we could sample each one. I was blown away by how good these are. The blue monster was my favorite, but all were delicious. I went back 2 days later for the blue monster and a classic chocolate chip. Their menu changes weekly, just fyi which is why I had to go back lol. Again, so bomb. Some are served warm and some chilled, depends on the cookie. The staff were friendly and you can order at a kiosk or with an employee. Inside is clean and bright. I am now a crumbl cookie rewards member... :) read more

Crumbl - Milpitas - Bakeries Near Me - Milpitas, California

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I love soft cookies! I'm a chocolate fan and will go after all the chocolate flavors!!

Ordered carry out on the app then went to pick it up. The store wasn't busy at all, probably because it was raining a lot. Customer service was good. Friendly and quick with grabbing my order. The cookies were delicious as usual! Love how clean and big the store looked. Very bright inside. Love the smell of cookies when you walk in. Cookies are more cake like than your usual homemade cookie. Love the flavors they had. This week they had the chocolate chip, brownie, mint chocolate chip, maple bacon, pink sugar cookie, and the donut cookie. I only got the first 4. I was pleasantly surprised with the maple bacon one. Loved the amount of bacon that was on top. Went really well with the maple drizzle on top and it gave a nice crunch. Mint chocolate chip...my favorite flavors, but I wish there was more mint in the frosting. I love this new location because it's closer to my house. Will be back to try their other flavors of the week. read more

Crumbl - Milpitas - 4-Pack (From left to right) Brownie, maple bacon, chocolate, mint chocolate chip - Bakeries Near Me - Milpitas, California

I'm glad there's finally a Crumbl in the Milpitas area! Just like the other locations, this place is clean and spotless and has that quick to-go order setup. My wife and I came a few days ago and we enjoyed their dolce de leche, butterfinger and chocolate chip. This time around, their cookies weren't as sugary and super sweet. I'm not a big fan of their squishy doughy texture but it works with their flavors and style. Overall, this place will do great with lots of foodies coming in to try and lots of people ordering for parties, etc. Crumbl is a good choice for dessert after dining in one of the restaurants inside the plaza. read more

Crumbl - Milpitas - Bakeries Near Me - Milpitas, California

Quick and fast service. I use pickup in the app and rarely have to wait more than a few minutes for my order. The cookies here are aesthetically pleasing. read more

I truly love crumble cookies. The service is great as soon as you step in you are greeted with a big welcome!!!. The cookie's are so big & as for the flavor change each week witch is great. You can check the websites for What flavors they have and order ahead. As for price point I think it can be a bit pricey but you get what You pay for. That is my reason for -1 star. Other than that I highly recommend you give it a try. read more

Crumbl - Milpitas - Yummy 4 pack - Bakeries Near Me - Milpitas, California

Great store! The place so super clean and it smells great! Staff was helpful and nice. Went here for my birthday, it was a great treat

Great cookies all the time. Literally never had a bad or even mediocre cookie here. They rotate their offerings every week and it's a fun little treasure hunt to discover which are there. I'm actually eating one as I type this. We will return often. read more

Expensive but very tasty. Ice cream and cookies, with flavors that are always changing. TIP: bring your own knife if you want to share the cookies. We bought all 6 flavors and wanted to share them with 6 people. read more

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BIG shout out to Crumbl Milpitas for supporting the youth with a cookie donation to the Milpitas Silver Knights Thursday. When the kids saw the BIG PINK cookie boxes their eyes lit up! The cookies were absolutely delicious. The flavors of the week that the kids tried ( Milk Chocolate Chip, Caramel Apple, Aggie Blue Mint, Pumpkin Roll, Original featuring Peanut Butter M&M'S Candies & Classic Pink Sugar. Welcome to Milpitas, Crumbl, and thank you again for supporting the community youth. read more

Crumbl - Milpitas - Bakeries Near Me - Milpitas, California

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This week's line-up had a Apple Pie Cookie. It was the only one I was interested in but ended up trying a few more they were featuring. Didnt think much of the rest but the Apple Pie Cookie was so good and I hope they bring that one back!!! read more

Crumbl - Milpitas - Bakeries Near Me - Milpitas, California

Finally a location close enough for me to try. First time...so I'm a newbie to Crumbl. I've seen and heard a lot about it on social media and have been dying to try.... Grand opening today in my neighborhood, so I made it a point to head there today. No line but a decent amount of costumers trickling in. As you enter you get a loud and warm welcome and you have an option to "self-order" on the kiosks to the right or head to the cashier to checkout the flavors of the week and make your order there. I chose to do self-order. I loved that it was quick and easy. I love that the kitchen is wide and open. I love to see how all the goodies are being made. And it smells delightful in there. I was ready for my Crumbl cookies! My order was ready in less than 5 minutes. Warm, beautifully decorated and all that deliciousness all in one pink box! I brought it home and unfortunately I just couldn't wait for the rest of the fam to get home from work and school this afternoon... oh well ‍ A nice big cup of coffee in hand, I cut all of them in half and had a wonderful tasting all by my lonesome. And I give my Mom's approval! Cookies are a good size, soft, not overly sweet and deliciously scrumptious! My kids will love these and will definitely devour them. Can't wait to try more flavors! read more

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They stop taking orders at 8pm ish but don't tell poeple??? What kind of business closes at 10 and stops taking orders at 8... When you walk in you can see the the TRAYS of already made cookies so what's the point of closing orders 2 HOURS before you close. Also, there's a handful of employees that aren't doing ANYTHING, they are just "trying" to look busy but you can see they aren't doing ANYTHING. read more

I must mention I only recently read the nutrition facts and these cookies have higher than usual sugar contents. So just be aware of the contents of sugar, besides that, they are still good to eat, just not all the time read more

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Crumble is sooooo delish! Warm gooey cookies. Their tres leche is so good! Love their oreo brownie!

Great service first and foremost!! I'm always greeted with a smile. Service is quick even when the location is packed. They always show me my cookies before I leave!! Hats off to the management and staff!! Now to the cookies....these are perfect every time I get them. They always look like the display and taste delicious. They are baked perfectly. Best location so far!! read more

Crumbl - Milpitas - Bakeries Near Me - Milpitas, California

Today's experience reflects poor planning on their part. The wait was way too long. They need to reflect the true wait time, so i don't wait around at the store. Placed online order: 7:45pm; ETA: 8:10PM; Actual ready time:9:00PM. Cookies are very yummy; The triage person had good attitude. The staff making the cookies were hardworking. Thus the 3 stars. They need to definitely improve on the wait time and reflect more accurately on the order. read more

The cookies taste very fresh. Wonderful service. The ambiance is nice. Would recommend coming here

My friends and I have an interesting observation about Crumbl... you either love it and are obsessed with their cookies, or you absolutely hate it and will never eat another one even if it was free. Some say it's too sweet, others day it's just sweet enough, and the varying opinions and experiences from eating Crumbl is varying and I have no idea why.... That being said, I love that their menu rotates every week so it's always a fun time coming in and seeing what new cookies are available. $5 for a cookie may seem steep for some, but the cookies here are pretty big and also pretty thick. Three people can share one cookie and feel satisfied so I don't think the price is really off-putting at all. I've tried the Crumbl in other states and here at this location and the more I try their cookies the more and more they leave an impression on me. I love the Aggie Mint cookie, as well as the original chocolate chip is always great as the chocolate chips are bit and sweet which balance the simplicity of the dough. Recently also tried the pink velvet and I love how there is a slight tart to the cream cheese frosting that balances the sweetness of the cookie. I can't wait to come back and see what they have next week! read more

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I already contacted support. They were not very helpful. They told me to contact the location. As stated in my original review. They do not answer their phone nor email. Customer service is awful. read more

Too sweet and expensive I didn't really like it its too hyped up in my opinion the cookies are good no doubt but just the frosting is too much to be honest read more

So good I love it so much and I love the way it taste it's just so good and I wil eat it again just it super sweet

Not sure if the orea cookie is suppose to have icing on top or not but it does not look like the picture on the website. Sad that I didn't receive my cookie like it was suppose to be. I was really looking forward to my weekly crumble cookies. read more

Crumbl - Milpitas - My Oreo cookie with no icing and crumbles on top - Bakeries Near Me - Milpitas, California

No complaints here! Super quick service! Business is always clean and the cookies are always tasty!

Terrible customer service. I've been here twice and each time the staff acts like they are doing you a favor by taking your money. Not one hello or thank you. The cookies aren't even that good. Save your money. Go get a cookie at Costco or bake some at home. read more

Best cookies Amazing customer service very freshly baked cookies and they are delicious and very easy to pick up and share with a friend read more

This place is great! Good, fast service Cookies are always warm and delicious! And I love all the pink!

I love the ambiance! very clean open and inviting! it looks like a lab for cookies! like everyone must be sterile to bake them! hahaha the variety i think is very limited only 8 flavors i hope they have more than that that's why I'm only giving 4-stars and they don't have napkins when I went, I have to ask for paper towel I'm not that sweet tooth but if you are, I'm sure you will enjoy it! I'm a Pb person so I mostly enjoyed the pb snickers on what I ordered. also the cookies are huge so it's good to share. read more

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Quick. Easy. Friendly. Clean. Convenient. We love Crumbl and come here often as a family. Thank you!

Love their cookies and great customer service. They always greet us with a smile. I love the cookie cutter

great place good people very good experience. Great customer service while lit area entrance.

The cookies were very good, but one of the female workers was very rude. We asked for a plastic knife, and before we even finished asking, she very abruptly and rudely said no with her back to us. Please learn how to be polite, and provide excellent customer service. read more

Best cookie I had was the blueberry muffin. I keep looking to see when it will be back. Hopefully for Easter