I can't believe I just stumbled upon Crumbl! Honestly, I don't think I've been completely out of the loop, but it certainly felt that way until I finally got to try their amazing cake cookie. The very next weekend happened to be Valentine's Day, so my family in California, Louisiana, and Texas each received a sweet surprise from the CRUMBL Cupid! What a fun and delicious gift to send, delivered within just a few hours! read more

It was really goodd i actually like this cooking very much and it did not have a bitter taste read more

Crumbl - Saratoga - Bakeries Near Me - San Jose, California

I've never been a big fan of cookies, but I was drawn in by how cute they look--and they turned out absolutely delicious. Shared with friends, and the portion size was just right. One person definitely couldn't finish it alone. Gorgeous treat, perfect for an afternoon tea with an Americano. read more

Crumbl - Saratoga - cookie - Bakeries Near Me - San Jose, California

Overall, nice experience and would be back! The cookies were baked and decorated perfectly. The space was clean and the cookies came out super quick. The only reason I rate it 4 stars instead of 5 was because the service wasn't very friendly; the gal working had her headphones in so didn't acknowledge or talk to us until she called our name to pick up the cookies. It wasn't an unpleasant experience, but considering we were the only ones it the store, it would've been nice to be greeted! read more

Crumbl - Saratoga - Cookie dough, pink sugar, and cake batter cookies - Bakeries Near Me - San Jose, California

Fast service since there's not many people in line. Me and my daughter went to crumbl close to our house after her taekwondo class. We want to try the Dubai chocolate brownie but end up with a whole box! I still like the classic flavor more. read more

Crumbl - Saratoga - Want a Dubai chocolate brownie but end up with a whole box! - Bakeries Near Me - San Jose, California

Store ridiculously immaculate which I took as a very good sign. It went downhill from there. There was a person in front of me and I have never been in before so I was perusing the menu trying to figure out how to order one cookie when I discovered you have to order three or more whether they're teeny ones or large ones Not one time did any of the four employees welcome anybody coming into the store in fact, they all made a concerted effort not to make eye contact. Finally, I settled on what you see in the photo. It's like going to Krispy Kreme, so stinking sweet you can't eat them. Over 10 bucks for three of the smallest sweetest cookies I've ever tried to eat. The strangest thing about these cookies is you don't really get flavor what you get is just sheer sugar and fat. They are incredibly lacking in any kind of salt that would bring out flavor and I just can't imagine not. One employee saying hello to customers. In fact, all I got was here's your order And she walked away. Nice business model where you don't have to interact with customers whatsoever, seriously disappointed read more

Crumbl - Saratoga - Overly sweet and devoid of any salt - Bakeries Near Me - San Jose, California

It's been at least 2+ years the last time I got Crumbl Cookies, which now i got a gift card to treat myself. I order a Kit Kat Wafer Cookie and a Tres Leches Cake. After ordering, I went outside to my car and check, but the staff got me the wrong cookie, so I had to go inside and check with them again. They gave me the wrong cookie for free, which was chocolate cake batter. I never tried their cakes before, but the Tres Leche cake was pretty good. It wasn't too sweet and it was soft and moist. The Kit Kat cookie was also really good. My fav was the Chocolate Cake Batter. There was only 1 other people besides me inside, so how can they give me a wrong cookie. It was nice for them to exchange it for me, and letting me keep it :) read more

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Service is so bad at this location. I've given this Crumbl location multiple chances, and the service is consistently terrible. Every single visit turns into a frustrating wait, even when I place my order ahead of time. Today I ordered ahead and ended up waiting 20 minutes at the store. How is that possible??? There weren't even that many people. The purpose of ordering ahead is to save time, but my cookies are never ready when I arrive. There is one employee who seems to be working every time I'm there, she always has a long braid, and the pace of service is incredibly slow. She seems consistently confused, doesn't pay attention to the orders coming in, and moves so slowly that a line forms even when there are only one or two customers. I've waited while being the only customer in the store, which is unacceptable for a business that's built around quick service. The cookies themselves are good, but the consistently slow, disorganized service has made me stop coming to this location. Management needs to address the efficiency issues because this experience is crazy. read more

Always a treat to have Crumbl and having the app, I can check out the flavors first. I am a huge fan of the Rocky Road cookie, so the Smores cookie was very tempting. I'm not a fan of marshmallow, but when it's ooey gooey and melted on top, it goes so well with the cookie and flavors. There was only one employee on a weekday afternoon but he was super quick in filling everyone's orders. read more

Crumbl - Saratoga - Bakeries Near Me - San Jose, California

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Nice location, situated in an area with lots of shopping complex, a mall and numerous shops . The cookies were good taste wise, perfectly chewy, service was fast enough . But these are very calorie dense... but when you go to a cookie shop, you kind of know that already but still I don't know if I will be a frequent visitor here for the same reason . I got 4 cookies and we are family of 4, so we took no time to finish them . All in all it was good. read more

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My bestfriend took me to Crumbl a few months ago as a first timer and I went back the other day because I saw that they were serving cheesecake. I've seen bad reviews about Crumbl on TikTok but I've had good experiences so far and their cookies have tasted delicious! They have a kiosk which makes ordering quick and easy and the wait is never that long. I'm also a sucker for minimal interior and I'm obsessed with how the place looks. Both batches I've tried did not disappoint and make sure you grab a bottle of milk to go with it. I can't wait to go back and try more flavors! read more

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Definitely a must if you're craving some cookies. Always a lot of flavors to choose from. Highly recommend! read more

Crumbl - Saratoga - Bakeries Near Me - San Jose, California

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Always a great experience! enjoy the fast service, look forward to all the flavors of the week.

Tried the classic chocolate chip. It was soft yet crunchy. The chocolate felt almost like a melt in the mouth type texture. The flavor was very nice. Overall I loved it! Worth a try if you're in the area. The service is very quick. There were 2 staff members in the store completing the orders. Please note - You don't interact with anyone throughout the process. You order using the self service kiosk. They call your name when the order is ready. That way It's a different type of takeout establishment with low customer touch. Overall, everything was good. I'll definitely be back to try other flavors! read more

Order from this location around 9 pm got my order they didn't add the toppings to the cookie and they tried to give me a different cookie with just the icing on top these aren't what I ordered and when I tried to go back they were closed the three females working were being very rude to customers as well read more

Crumbl - Saratoga - Bakeries Near Me - San Jose, California

1350 El Paseo De Saratoga San Jose, CA 95229 This was my very first time at a Crumbl Cookie bakery! "Crumbl-Saratoga" is located in the El Paseo de Saratoga shopping center, in West San Jose. Recently, a Yelp friend suggested I try Crumbl cookies because they're so delicious and so unique. But she warned me that they can be pricey and densely high calorie. Well, I saw the bakery and decided I must go check it out. As soon as I walked in, I was welcomed by a staff member. The place is not like a traditional bakery. It has an atmosphere of a clean and sterile place. There's a menu board and self-service ordering consoles. I looked over the menu, and ordered the Mini Six-Pack for $17.99- -Semi Sweet Chocolate Chunk -Banana Split -Chocolate Sea Salt Toffee -Cookie & Cream Milkshake -Cookie Butter Lava -Cowboy Cookie I picked one of each as a sampler set. The staff assembled my order, and it was ready in about 5-mins. These cookies are fresh, soft, dense and incredibly good! I preferred the chocolate cookies the most, with the creamy rich chocolate. I'm not going to be an everyday customer of Crumbl Cookies. But the on-site ordering system is quick and easy. The location was clean and bright, and staff was friendly and helpful. Free parking - read more

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Best cookies ever they're always fresh and warm .The service is always great . Great variety in flavors too!

The Dubai brownie by far is the best one I've ever tasted I have keep going nonstop the whole week read more

Crumbl - Saratoga - Bakeries Near Me - San Jose, California

We got the box of 4 cookies (cookies and cream Krispy, confetti cake, sugar cookie, and peach cobbler). The portion was definitely on the large side & the sugar cookie and confetti cake have the same cookie base but they were soft with great texture and delicious! The rotating weekly cookie selection with 200+ flavors makes me want to come back to try more. The inside of this location was very clean and almost sterile looking, and it was cool to see the employees making the cookies on site. Overall would probably order the mini cookies next time, but can see the hype & would come back in the future. read more

Crumbl - Saratoga - Sample cookie display for the week - Bakeries Near Me - San Jose, California

I placed an order for pickup so it be ready. I walked in and just stood there. The workers were busy chatting it up making cookies. No one looked up but obviously they saw me standing there. I kept waiting and after about 5 minutes a lady walked up and gave me my order. This week I tried the Birthday Cake ft Oreo cookie and the cookie itself was very good. The cream cheese frosting was very bitter. Had too much sour cream and the sprinkles and Oreo crumbs were just to make it look nice but it also added to the sweetness. Cookie flavors will vary and the cookie I ordered looked like the picture. Service was slow and not approachable. Took a while to get a pick up order. The store was clean and very pink. No one else was in there. read more

Crumbl - Saratoga - Birthday Cake Ft Oreo - Bakeries Near Me - San Jose, California

I can definitely see what the hype is all about, you got people coming in every week just to try the new flavors. I do gotta say they are pretty tasty and such a fun way to share with others and see which cookie is the best. I love the cookie cutter too, I could have just used a home butter knife, but that's no fun. Anyways the cookies are huge and are at a reasonable price. I knocked down 1 star only because it's a hit and miss, some cookies are delish while some are just too overly sweet that's got me chugging a whole bottle of water. read more

Crumbl - Saratoga - 6-Pack - Bakeries Near Me - San Jose, California

Went to this location to purchase 2 gift cards. There were 3 employees who were busy talking to each other. Not one of them greeted me or asked if I needed help. I chose 2 gift cards and placed them on the counter. The 3 employees continued with their conversation and once again did not ask if I needed any assistance. After 20-30 seconds of waiting, I put the gift cards back and walked out. I know 2 of the employees could see I was standing at the counter. read more

I was heading to the theater next door and made a detour here seeing the "Now Open" sign. I remember being very impressed with Crumbl when they first arrived in the area. The novelty has worn off and $5 for an average room-temperature cookie with grumpy service is way too much. I can make better cookies at home. read more

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Exceptionally sweet, took one bite tried to return or exchange it but was denied. The worker refused to exchange and refused to give me a refund. It was a complete waste of 25 dollars, will never go back. Will never recommend, and would like a refund. The cookies were hard, dry, and old, especially Khloe's. Kourtney's flourless chocolate cake was missing the raspberries that were portrayed in the picture. It was like eating a bowl of sugar. read more

Crumbl - Saratoga - Bakeries Near Me - San Jose, California

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Rude service. lady touching cell phone in pocket while decorating cookies. Cookies missing toppings, don't go to this location! Cookies don't look like pictures, missing icing, minimal crumbl topping. Then rude when brought to their attention. Very expensive for this quality & service. Very Disappointed! read more

My bf ordered crumbl through doordash to be delivered to me but the order came completely wrong!! He ordered a brookie, chocolate chip, pink velvet and cookie butter. I received a sea salt chocolate, dark dream, oatmeal mallow and mint chip. The cookies weren't good either :( the salt on top of the chocolate chip was overpowering. The marshmallow filling was really sweet for the oatmeal cookie. The dark dream was my favorite but honestly didn't taste like much, it just wasn't overly sweet like the other ones. I don't like mint so didn't try the mint chip. read more

Crumbl - Saratoga - Bakeries Near Me - San Jose, California

Oh dear! This place is pure danger for me. The chocolate chip is so decadent that I've gotten it two days in a row. There's something about their batter and chocolate chips that makes the cookie stand out. I'll forever blame my brother for introducing me to it. I also loved their quick service. They have an LCD screen with all the orders and makes on it. I got my cookie pretty fast- under 5 minutes! They are slightly on the pricey side- $5 per cookie but it's worth it. read more

Crumbl - Saratoga - Cookies!! - Bakeries Near Me - San Jose, California

GREAT service, employee let us purchase cookies at 10:00 PM as she was getting ready to close. Very thankful and overjoyed with our cookies! thank you! read more

Had a chance to visit Crumbl! THe husband and I were in the area and he has a HUGE soft spot for anything that's a dessert, especially cookies! Hence when we walked in just to see what was there, I knew we would walk out with a Cookie! The service was fast here and ambiance was pretty chill. We ended up ordering the Strawberry Shortcake cookie and this was delicious. The hubby gobbled it down pretty quickly and it was a hit! Would go back to try the other flavors! read more

Crumbl - Saratoga - Bakeries Near Me - San Jose, California

I love Crumbl cookie cookies but they don't taste the best at the same place and they taste so bad that they are just a mess and not a big thing anymore read more

No one greets you when you enter-- you just need to order on the screens and wait. The place looks clean, and you can see work that everyone is putting into making these cookies for everyone. However, be careful, not only are these cookies a little on the sugary side (which is okay if you have a sweet tooth)-- you always have to be careful that you're not unknowingly digesting pieces of what appear to be plastic wrapper that they included in the cookie dough, missed, and cooked it. So, it it wasn't for me breaking this cookie into pieces instead of biting straight into it-- I probably would have never known that I was consuming plastic! If something like this is missed, I can not imagine what else is missed while making their treats here. I'll pass on coming back. read more

Crumbl - Saratoga - Found plastic inside the cookies. - Bakeries Near Me - San Jose, California

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I may have to give up my devotion and obsession with Crumbl. :( I changed to a different location because another one had let me down twice recently. Now, this location let me down, too! I ordered a 6-pack and a 4-pack and should've known better to take a picture of everything before eating any. The peanut butter cookie this week was nowhere near as fabulous as I recall their peanut butter being in the past. This time, it was just basic and not the strong peanut butter you're hoping for. Somewhat moist but not dense like before. The Toffee Cake was a letdown for sure. It didn't taste like caramel at all, and it was supposed to have caramel sauce on the cake portion and on the top. If you look at the photo on the website compared to the real product, there is no caramel drizzled on the top. I'm guessing since we didn't taste any caramel in the cake, it wasn't on it either, or the sauce was so diluted that there was no caramel taste to begin with. :( I spend a decent amount of money at Crumbl and have always defended them to people who like soft cookies, but I think something has definitely changed, and it's no longer the strong flavors it once was. It's probably doing me a favor because my waistline could use less calories. read more

Crumbl - Saratoga - Left a photo from the website - rght a photo of the real thing. Bought 3 all were dry on top like this. No caramel sauce. - Bakeries Near Me - San Jose, California

Quick service and tasty cookies but i need to split them next time way too sweet for just me These are BIG cookies! Yummy! read more

Is it JUST me or does anyone else also enjoy wandering into a Crumbl's and ALWAYS being the only customer? Their cookies are so comforting and there standard cookie flavors are never disappointing. The new flavors are a hit or miss, either meh or ABSOLUTELY delicious. Anyways, I definitely recommend y'all stop by abd grab yourself a cookie when you're in the area! read more

I got two milk chocolate cookies and I'd like to say Very kind and great customer service from Tommy this evening! I'll definitely be back!

Cookies are pretty good, but customer service is nonexistent. I ordered on the app. Put I'm here when I arrived. Went in when order was ready. A employee walked out as I walked in. The remaining 2 employees ignored me for probably about 10 minutes. They also ignored another person who came in about 5 minutes after me. The 2 employees just talked to each not caring about anyone in the store. The employee who walked out came back and after a minute handed me my order from a cabinet. Never saying anything. Just looked at me like she was mad I was there. I'll never tip Crumble employees again in the app ahead of time. None of these employees should be in customer service. read more

Crumbl is all the hype. The iconic pink boxes filled with cookies about the size of your face and weighs a pound. I will give it to the marketing and advertisement aspect. They are always on top of the new flavors every week and customizing it to the unthinkable. Cookies are always tasty and flavorful it could be at times be on the sweeter side, so you can definitely split this up into acouple of meals. I prefer the chilled versions and I've never found any to be dried out. I recommend signing up for their rewards program/app to get up to date on the new flavors. Prices are on the higher side but you at paying for the quality and the specialty item. Wish they offered more promotions or deals. And also wishes they brought back in rotation flavors that are super popular and fan favorites. read more

Crumbl - Saratoga - Weekly specials - Bakeries Near Me - San Jose, California

Today I went to get the strawberry cheesecake was great, location is really convenient ! Store is always clean, customer service is good.

Like many, I was skeptical of the hype - but I now am a turned fan! While Crumbl can be a little pricey and very indulgent - a lot of the cookies they offer do taste great, and the portions are meant to be shared! Their selection changes weekly - which can be a good thing if you like variety, and an annoying thing if you end up finding a flavor you really like and they no longer make it. Do what you want with that info. read more

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I love the cookies and the workers were all really nice and accommodating. The store was also rlly clean