Anyone who says they've had a bad experience at this CVS must've been the problem, because every time I've gone to the pharmacy, or regular check out, the employees have been insanely nice and welcoming! I literally choose to come to this CVS even though it's farther from my place BECAUSE the pharmacy employees are especially nice and helpful. read more

This is unbelievable!! The store told me to get the refund on-line! Their photo machine was down for 2 days and I was never notified. I'm now having to scramble to find another place to print my photo. Horrible customer service. I will not be going back to the store for a refund! read more

This CVS pharmacist was AWFUL and beyond RUDE! I tried to pick up a prescription as my local CVS was closed before their regular hours and the pharmacist completely denied help. She was more concerned about closing the pharmacy and wouldn't even answer my questions and said that she wouldn't provide me services. Do not go here if you are looking for help!! read more

CVS is, well, CVS - an old dependable. What made me write a review is their easy accessability to vaccines. Over the past 6 months, I recieved several: flu, Covid, and shingles. This CVS is conveniently located, easy to schedule online, and the pharmacy staff are personable and professional. Each time I visited, I had the same nurse administer the vaccine, and each time she displayed excellent patient care, was very friendly and knowledgeable about potential side effects. In addition, if you have an account they keep a shot record for you. read more

Cvs is my goto for everything! Go here or be square. They have munchies galore and everything out of holiday is ON SALEEE YEAH! Can u say Valentine's Day chollarse for a huge discount hehe They always have someone to help, the self serve registers are pretty cool, I love these. You can print pictures out here in minutes, super convenient. They sell earth friendly cleaning products, sign up for a care pass! Cvs is my goto for birthdays and anniversaries, alway something to find here. read more

This CVS has the worst and rudest employees. They are not helpful and give you attitude when you ask for help. What is the purpose of giving a receipt with numbers for photos and then they don't know what they are for?! Don't recommend using this CVS. read more

Disappointed. I walked up to the pharmacy, the girl at the front was very rude to me right off the bat. She gave me dirty looks, doubted my insurance status, suggested I was committing fraud by using my digital HSA card, and said I could get them fired for using a digital card even though the manual card entry option is right there available to use on the pin pad. The girl at the checkout area was polite to me, I feel bad that she works in that environment. read more

Had my prescriptions refilled here for the first time. Just moved to town and the tech in the pharmacy Alex seemed to be very annoyed I had Good RX coupons for my two prescriptions. Sure my savings was only about $5 but his job isn't to question and get sassy that I'm trying to save money. He had an attitude the whole time. Dont recommend going here if Alex is working. read more

Please do not advertise that you have a Dr Scholls kiosk when you don't. Waste of a damn trip.

Around March of this year I called this CVS pharmacy to have a prescription transferred from the Walgreens in Westlake. I had been out of my medication for several days, felt very ill and was holding back tears as I called. I just learned that my insurance company (BCBS) only uses CVS pharmacies. I told the woman who answered that I needed my Cymbalta transferred to CVS. She asked me from where and I answered, "the Walgreens in Westlake." I did not know the address off the top of my head so I said "the one right down the street, in the center of Westlake at the intersection of Bee Caves and Westbank drive." She said "I need you to call back once you have the address and phone number." I asked her if she could please assist me and look it up as I was calling from my car. She replied, "We do not have internet." I thought that was a very bizarre answer. Anyone who has driven through Westlake or lived in the area knows there is only one Walgreens and she very well could have looked it up in their computer system. It's literally right down the street. Yes, I could have googled it and called back but I was so frustrated with her lack of effort and attitude that I decided I would rather pay out of pocket and use Walgreens than go to this CVS. You lost a long time customer. When I went into Walgreens to pay out of pocket the staff was friendly and assisted me to get back onto my medication quickly. Use Walgreens for better customer service! read more

This is a great CVS. I only really go here for a certain prescription and the man working here (he's usually in a Hawaiian shirt :D) is always so wonderful. He's got a way about him that is just so welcoming and friendly! I'll go as far to say he's my favorite pharmacist! GASP! hahaha They have also been very accommodating when I've had issues with prescriptions at Walgreens. What is complicated and simply refused at Walgreens is no problem for CVS, at least for the issues I've had. read more

It was 9pm and the post office next door has taken in all their priority mailing packaging so that it's not accessible after-hours. Privileged Westlake crackhead youth were probably abusing it. CVS had bubble mailers. SOLVED. They also had mouthwash, and were playing a Harry Potter audiobook loudly. This was the best pharmacy experience since the one in Chicago, where disgruntled staff were cursing loudly about anything and everything. read more

The third-closest CVS pharmacy to your apartment may be an odd thing to pledge your loyalty to, but here I am. (The closest is on my very short boycott list due to a stunning amount of incompetence, and the second just messed things up a couple too many times.) The pharmacists & other employees here are helpful, and friendly, and I don't think they've ever messed up a prescription. If they see more than one or two people in line, and they have an available employee, they open up a second register. Simple things, but much appreciated. The pharmacist that wears the Hawaiian shirts is especially cool. read more

Pharmacist and staff are consistently rude when you go to get a vaccine. I asked about the ability to get a flu shot and was told to schedule an appointment and while I was checking out someone else walked up and was told they could get a walk-in vaccine. So I waited and then was told I couldn't get both flu and Pfizer because I had only initially asked for flu and I would need to get inline again after more walk-in's even though I was sitting with the pharmacist right then and there. I don't know why people have to be unkind but it happens each time. Don't offer walk-in's if you don't want to honor that advertisement. read more

Very good CVS. It's a large chain, so experiences can differ between stores and who the staff is that day. At this CVS, the experience is always a good one. The staff are extremely helpful and will get you through checkout very quickly. If people are waiting in line, they call for backup and you're out in no time. It is a very clean store, and well stocked. If it isn't on the shelf, the staff will check the back and get it for you if they have it. Larry, the store manager, takes the time to help his customers, and is very engaging. He also knows the regular customers (including me now) by name. The pharmacy staff is also very helpful. They refill prescriptions very quickly and accurately, and will inform you of any coupons or deals you can use to reduce the price. One thing about the chain I like, are the coupons and extrabucks. They might not seem like much, but they add up. I.e. $5 off your next purchase of $25 or more. Those add up to save big $$$. read more

Just so rude to me and my driver who delivers there . Didn't want to sign the receipt and when he finally did he threw it at him . Awesome . read more

Absolutely terrible. Today was a new staff. I had never seen any of these people in the last 2 years I've been going here so maybe that explains the service. After waiting in line, I get to the register only to have the cashier tell me my prescription isn't available. Literally received a call from their automated system last week saying it was ready. Nicole then proceeds to tell me I have to go over to "drop-off" so they can put my prescription through again. False. I've had other cashiers been able to do it without me having to go over to drop off. I go to drop-off and wait for a good 10-15 minutes before anyone acknowledges me. They then tell me it would take 10-15 minutes for then to fill...30 minutes later my prescription is ready. It's birth control, not hydrocondone. Not really sure why I just waited an hour for a prescription that should've already been filled. But, I will say I really like the pharmacist that's normally there. With the Hawaiian shirt. He's awesome! read more

It's nice to have a pharmacy near by. This pharmacy is extremely efficient and clean although some times they don't have the prescription needed and can't give a an exact date or time to get them that's a negative all in all it's just ok. read more

This pharmacy has been hit or miss over the past few years but today's experience ended the business relationship. I received an email telling me my meds were ready for pickup. I arrived 2 hours after I received the email and it wasn't ready. They were so rude when telling me they had failed to prepare my medications after sending me an email stating they were already filled. They never apologized, the fact that they were busy was apparently all the justification they needed for not doing their jobs correctly. Rude attitudes all around. Turns out Walgreens accepts my family's money also. read more

I worked in the area , so this location was convenient. Now it isn't, but it's worth the drive. Randy and the other pharmacist (in the Hawaiian shirt), as well as the pharmacy staff are so helpful and nice! The staff at every other CVS I've been to in Austin are slightly rude and always rushed. I realize they're all busy, but the guys in Westlake take the time and are so friendly!! read more

I really do love our little cvs , so friendly everyone everyone! who works here is always pleasant always helpful . I'm not sure if that is the same at the other locations? I know this one is exceptional! read more

Doc, the pharmacist, is The Man. He's given me great advice on OTC drugs, helped me maximize my insurance on prescriptions, and recommended some outstanding doctors (and warned me who to steer clear of). The entire pharmacy staff is always friendly. read more

It's a small CVS and has a pretty big beauty section with a great selection on NYX cosmetics. Aside from that it's small, good place for a quick stop, shop, and run but the selection may be small. read more

All locations are a little different. I do think that some items are over priced- like their holidays items, toilet paper( I paid almost $20), groceries... Etc read more

I've been using CVS for all my prescriptions for over six years. I travel frequently and with CVS you can always get what you need where ever you are in the USA. This one is certainly one of the best pharmacies I have experienced. Doc (the pharmacist w the Hawaiian shirts mentioned below) is fabulous! He's so helpful with consulting on new medications and is always in a super friendly mood. My dad lives in this neighborhood and uses Doc regularly, while he has never disclosed any medical information (blah blah blah) he always asked me about my dad and what he is up to. It is almost like using an independent place where "everybody knows your name". As for the rest of the store, CVS is CVS... it is great for regular pharmacy needs but sometimes a bit overpriced. read more

I can't tell the difference between CVS and Walgreens. Is there one? Both have a random collection of stuff you don't need priced well over what it would cost anywhere else. Good for Christmas shopping on December 25, though. read more

The pharmacy staff is friendly but I had two issues. First I was sold a brand name after requesting a generic and because they are medicines could not be returned. second issue, my "CVS" insurance left me without medicines during a weekend, and the pharmacist will not do a small quantity for those two days. Transfer all my prescriptions to Walmart, where they gave me 4 days of medicine until we got the insurance sorted out. At the end of the day, they did not solved my problem, but Walmart did... Even Walgreen in Westlake is better managed. Thank you for competition! read more

no one was in the store when I went in. found one worker who apparently didn't have time to actually show where the sugar was. she was too busy carrying on a conversation with the cashier. even when I came to the counter, she continued to carry on her conversation. I had to ask if anyone was going to check me out. then she didn't ask if I had a cvs card, so had to redo the transaction. but first she had to go get the other worker (who had apparently taken a smoke break from her exhaustive conversation). all this not to mention the stupid "cash bucks" or whatever it is called... store credit with every purchase to force you into coming back. read more

This is my local CVS and everyone I've ever encountered here has a sunny and friendly disposition, especially the Manager, Larry. Just a sweetheart of a man. In fact, I overheard another customer likening him to a Norman Rockwell painting yesterday. He truly goes above and beyond to make his customers happy and does it with a smile. I normally just pop into to print a few pictures or pick up some odds or ends, but it has consistently impressed me with it's neighborhood friendliness and helpfulness. read more

CVS Pharmacy on Beecaves is terrific. I am amazed that a national chain could have such a small town feel. Will, Doc and Jenny have all helped me on numerous occasions going out of their way to help manage the laborious process of dealing with doctor's offices and insurance. I really do think corporate management should come down and see the terrific job this team is doing. They are truly exceptional. read more

This particular location is great. The pharmacists (especially Randy) are fantastic. He just called all over town to locate a prescription so that my 2 year old wouldn't have to wait until tomorrow to feel better. They are knowledgeable and very friendly. I would definitely recommend this location. read more