I was in there at 4:30 to 6 PM and there was a gentleman young guy that was very helpful and asking me would I like any of the cabinets open extremely helpful and then I asked him could I use my coupons he looked everything up and made sure I got discounts on all three items extremely helpful with a nice treat and usually the pharmacy is very good as well. They usually get you in and out very fast although there's always lines they have an excellent service and one of the employees that works in the Pharmacy looks like micheal jackson. Also, I had a refill that I wasn't able to get for another week. They checked it out and found that I could pick it up on Saturday. They're so good at going over your accounts and making sure that your prescriptions are filled they act as if they're a personal service for you. Everyone's always wonderful that the pharmacist on call in-house the assistance and the information this outstanding service and the Manager's wonderful also they get on the phone all the time if there's anything that you need this is my neighborhood that I grew up in and that hasn't changed the service. He's so adorable. Thank you for being so kind and fabulous. Mr. wonderful read more

CVS Pharmacy - Such a pleasure to go inside this Pharmacy it's just wonderful. They applied all of my coupons. - Drugstores Near Me - LOS ANGELES, California

Horrible horrible staff ACE, M would definitely benefit from a lengthy customer service course. A three year old in need of a nap has a better attitude and likely abetter customer service skills than this person. I understand no one wants to work these days but, at least they could pretend in front of customers . Shame on management for tolerating this deplorable work ethic read more

Wow. Walked in here and this woman was immediately so RUDE. So bad that when she answered me everyone looked up. that's how rude she was. I just walked out. Don't spend your money here. read more

CVS Pharmacy - This is woman and the face she gave me. - Drugstores Near Me - LOS ANGELES, California

I tried to get a photo printed here and it was supposed to be done in 1 hour and the time kept bumping and bumping. From 9:30am, 10am, 10:15am, etc etc etc now it's at 12:09pm. I called the store and the guy was completely useless. There's nobody even at the photo station. Not having photos printed here again. Do not recommend. read more

In the morning, I went to CVS. I wasn't happy with how I looked in my passport photos, and I had somewhere else to be. I called another CVS location to see if I could re-take my photos at another store and show them my receipt. They said that I could do that. In the afternoon, I went to the CVS on Pico Blvd. The woman took 3 photos of me. She didn't show me the 3 shots. She just printed out what she wanted to print for me. I told her that I didn't like the way the photos came out. It took a while for her to come back and help me. The manager came over to talk to me. I was explaining that I didn't like how I looked in the photo, and that I wanted to re-take the photo again (One of my pearl earrings was showing, the other was hidden behind my hair. You could also see spaces in my hair). The manager had more enthusiasm when speaking to me and told me that I could re-take the photo. I waited around a long time for the other woman to come back. She took 3 more photos of me. She didn't pull up the photos of me at one of the 2 self-service kiosks next to me. She goes behind the register again and tells me to look at my photos from there. I explained to her that I'm nearsighted. I couldn't see from behind the counter to the computer that was opposite the register. What I had to do was zoom in with the camera on my phone to see my photos. Even still, I didn't get a good look at my photos. I felt rushed and that she didn't want to be there. What's the point of having the 2 kiosks for the customers to use? I explained to her that at the other CVS location I went to, the employee would go to the customer kiosk and let me look through a selection of 7 photos, and that again, the kiosk was in reach of me so I could see my photos properly. She responded, "We don't do that at this location." I was okay with the first photo that she took of me, even though there were 2 things bothering me about the photo. I didn't ask her to take photos for me a third time because I'd seen how she'd already worked with me. Part of me wanted to say nevermind to the new photos taken at this location. I wanted to go to another CVS, but I think these passport photos will suffice. read more

The pharmacist are accommodating and professional. The pharmacy clerks are rude sarcastic and have no training in customer relations.

Actually Zero star for this Pharmacy like hell . Pharmacy staffs not friendly really mean and rude when I come to ask for my prescription in my phone photo they clearly just for eczema cream easy to buy any pharmacy my doctor forgot to call for me . They don't let me to get it even I have insurance card and my ID everything show it's me . Even they not try to help me call my doctor if they need more information... So worst here ! read more

Zero start worst customer service they don't treat people like humans I will never go to this cvs . Horrible experience humiliation for getting a simple refund . Do not buy here any other cvs . read more

Long story made extremely short, we stopped in here because one of our kid type folks wanted to look for something. Basically I wandered around and compared to what a CVS back home is like. Really the CVS brand seems to be the same where ever you go. Not really a bad thing at all, having a universal store that has items that are the same is quite handy. They have all of the stuff you've come to expect to find at a CVS location. Ranging from cosmetics to medicine, food, greeting cards, electronics, drinks, snacks. They have a pharmacy for call in subscriptions. Store was well organized and clean and the staff were friendly. Being a member helps save money and earn rewards for later use. If we lived here I wouldn't have any issues with shopping at this CVS location. read more

See all

This pharmacy is the worst. The people working don't use common sense and fail to give you important information. They don't care about anything. Rude, not smart and intentionally do things to make your life more complicated. read more

I went in today to get my Covid booster after being told they took walk ins. The pharmacy said no walk ins and they don't have enough vaccine ! Told me to come back next week or if I wanted maybe try again at 5:00pm. This is a great way to get people vaccinated and totally different from what is told on the news. I am a senior and was refused as a walk-in for my booster and essentially because they don't have vaccine. Also it was not because they were busy, there was virtually no one there; one person in line in the midst of the afternoon. What a poor commentary on this country and this pharmacy. read more

Rudest, most sarcastic checkout I can recall. Checkout person was impatient condescending, snarky, and wouldn't let up, redividing me because I didn't have eyes at my knees. read more

Can a private business be as bad as the DMV? Yep. This place is proof. Terrible understaffing. Long lines. Shelves are often devoid of essentials. Staff is grumpy. No visit here has ever been efficient. Not once. My beard grows two inches as I stand in line and marvel at the misery each customer mist endure. Sick people, infirm people. Elderly people, Nobody loves their experience. Yet we keep coming out of habit. Disruption is coming to the pharmacy industry. This is exactly why. read more

Closed early than it's regular schedule. 9:52 pm closed this is ridiculous . Never coming back

I don't come to CVS often but when I do, I prefer to shop at this location; fortunately, enough I have never had a bad experience here. So, the other day I went there, and I was having problems checking out in the self-check lane. But Morgan and Albert were kind enough to help me, it was only two of them up front, yet they were very professional and patient. I really appreciate this, because I feel it's hard to find great customer service in most places I shop these days. read more

SLOW and incompetent staff!! Was there today to look for skincare items and la Roche posay box was hidden behind a glass case. I asked the nearest employee to open the case. I also did not see the price of the item because I'm short. He told me to click the button to get someone else to help me. I waited and waited and nobody came. Both male employees who work there deserve to be fired. Super rude! It's outrageous. This place couldn't give a squat about customer satisfaction read more

PHARMACY IS INCOMPETENT!!! Every rx has been f'd up.. first they tell you they don't have it then they tell you they have it it's filled ... That you stand in line and wait and you get to the window after waiting 20 minutes and they tell you oh that was incorrect! This happens every time!! I don't understand why this is so difficult for them, but they can never get it right. GO ELSEWHERE read more

Did an online print for a canvas, took the time to get the mock up the way I wanted it then when I went to pick it up part of my photo was cut off from the canvas. I showed the employee that part of my photo which appears on the mock up was was present in the print he printed but he said it wasn't his fault and that's just how it prints. I asked him why the mock up looks different but he said if you don't want it you don't have to take it with no resolution to the problem. I did want the print but wanted to figure out why the mock up didn't look like what he actually printed he just said I don't know go do it again. I guess there's a reason these guys have a two star rating. read more

The customer service in the pharmacy is the worst. They all are inconsistent. They all have attitude problems . They gave me really bad anxiety , made me feel like I was wrong for coming to pick up medications. I'll call early in the morning they give me an estimate time of an hour . I give them plenty of time like 4 hours to be exact , I understand I'm not the only one picking up medications but that's an insane amount of time to wait just so it won't be filled. read more

Came by today to drop off a prescription. The pharmacist told me it'd be ready in 15 minutes. I responded, "cool, I'll be back in an hour." I went back nearly two hours later and was told that the prescription wasn't ready yet, and that it'd be another 15 minutes. I was like uh uh, no. You told me 15 minutes two hours ago. They tried to make some excuse like "oh yea you have one prescription ready and another one that isn't ready yet." By the way, the one that was supposedly "ready" was the one I had told them to stop refilling last time I was in the store, a couple weeks ago. Guess what they did? They refilled it. So after some back and forth, the employee tells me she'll expedite the one I dropped off in the afternoon, and it'll be less than a 10 minute wait. Well I guess they kept that promise, though I still had to wait for the pharmacist to juggle phone calls and other customers while she is ringing me up for my prescription. Either they are understaffed or just plain unorganized. But there is no reason that a prescription that was in stock and that could've been filled right away wasn't ready 2 hours later! read more

I'm a diabetic and I ran out of my insulin needles. And my next prescription wasn't available yet. Which happens if you have to use insulin. Sometimes you end up needing to use more than you ordinarily do, and you run out early. No problem though right? Cuz insulin needles are available without a prescription right? Well....yes....and, no. This CVS FLAT OUT refused to sell me my insulin needles. They did not care a single f#ck about my diabetes. Go die in the gutter was their attitude. Soooo beyond unacceptable. These people are not medical experts. These people are not doctors. And yet they feel like they have the right to make health care decisions which may end up causing you great physical harm. Hippocratic oath? What's that? They ain't never heard of such a thing at this CVS. They honestly deserve to be shut down over this kind of stuff, but I realize the consumer has no protections in this regard. There is no legal recourse. The law allows them to do these things. But just because it's not illegal doesn't mean it's not dead wrong. These people are scumbags. Do not go here. read more

Needed to call about an order. Employee was very rude and unhelpful and literally hung up on me twice. Had to call multiple times and wait through phone menu to finally sort things out. read more

Horrible service, especially on the phone. When you call their pharmacy, you feel like you're disturbing them. Whats your problem, staff?

There was no one at the photo/print counter, when i grabbed my copies after they printed, a heavy set gentleman with short black partially died ponytail came to the photo counter and gave me a hard time for grabbing my copies when no one was there in the first place. He called me a rude ass bitch as I walked away from the counter . read more

I go here enough, particularly just for the basic pharmacy items. I don't care about the staff not being so willing to kiss my ass when I'm buying items, they're never rude, but let's just say they're not really happy to be working there. I'm sure they put up with a ton a crap from customers. It seems like they're under paid for the crap I've seen how people act and do. There have been times when the lines get long, but it's not exclusive to CVS. Walgreen's is just a few blocks away on the other side of Fairfax, but really what's the difference between the two? read more

CVS Pharmacy - Drugstores Near Me - LOS ANGELES, California

I just left the store and I really can't drive away without saying it's been by far the best customer service I've received at a CVS. Rosa was amazing! We only went in for one thing but she pointed out at a sale that was going on and well I couldn't walk a way from that . Once we were ready to pay we got helped by Ashley who was very friendly and very patient when it came to scanning my coupons to see if any applied. Thank you for your awesome customer service to both! read more

The staff in the pharmacy is great! They ALWAYS acknowledge a customer's presence with a greeting. The store is well organized. They are great with processing my orders and getting my med on time My only problem is with the entry which I know CVS can't do anything about. The garbage cans are often spilling over onto the steps. There are members of our homeless family standing about - near the doorway, on the steps, near the base of the steps. I find that I don't want to touch the handrail either going up or going down. I've moved my prescription to another CVS. read more

Best pharmacy so far, pharmacist is friendly and fast. They give good information if you have problems with your prescription. Will come here more often although it's a little far from my house. Thank you! read more

The staff is good, always helpful. HOWEVER... My primary complaints are related to the trash that continues to be a problem everywhere on this property. It's just everywhere. The trash cans overflow and in the underground garage, it's just disgusting. They REALLY need to get control of that place. So many people are just hanging out in their cars and they leave their garbage everywhere. Last time I was there, there were three guys hanging out, smoking pot and drinking beer. Please get control of this space that is for PATRONS and clean sweep this place on a daily basis. read more

This has by far been the worst experience I've ever had in CVS. I typically ignore bad experiences as one offs can happen to anyone. But today, we were in the neighborhood. My daughter had to use the restroom. Found the restroom, locked with a code. Attempted to speak to the older female pharmacist but she completely ignored me, like rudely. I then spoke to the young lady at the pharmacy register. She says that she doesn't know the code to the restroom very bluntly and rude. Ask the bald headed gentlemen at the register for the code, he says the bathroom was suddenly out of order. We found a gas station a few miles away to use the facilities. It's OK to deny the use of the restroom to customers but don't do it rudely. read more

Call while they're opened and the wait is 30+ minutes long. Call while they're closed and it just hangs up on you, no way to leave a message. Auto fill prescriptions don't fill on time. read more

This CVS has got to have the worse workers possible. None of them seem to know what they're doing at any give moment. The photo department is a sort of joke. The one hour service took a good two hours and there was no one in line or anyone who ordered prints prior. The store was empty. I think I amused myself with a Taylor swift musical birthday card. It seems that the shelves are stocked terribly and do they have any alcohol? Nope. I can't even drink the pain of waiting here for my pictures for so long. Half way through I asked what the deal was and was told they hadn't even started the order. Again, no one was even waiting. The main worker that seems to be here whenever I'm desperate enough to come in here for those last minute needs is clueless as to how anything works on the cash register. One really bad CVS. read more

A couple weeks ago I was in line when a man cut in front of me. I mentioned (politely, I promise) that I was the next person in line. Suddenly the man (three times my size and possibly drunk) started shouting at me! The guy kept yelling as I turned away to pay for my items, so I quietly asked the cashiers if security was available. The response? A cashier laughed under his breath as he repeated my question back to me. That's when I went from feeling mildly unsafe to thinking I should probably be leaving soon. In fact, I probably would have spoken up for myself if I hadn't been feeling sick, seeing as my whole reason for going to CVS was for orange juice and cough drops. The non-asshat cashier, Charles, seemed to feel bad for me and pointed out that my receipt had coupons. Thanks, I guess? As soon as I got home, I emailed CVS Customer service and got a surprisingly nice, non-form letter back from them, and also the store manager left a voicemail for me apologizing for the situation. I feel somewhat better, though I still consider this CVS as my last resort. I'd rather go to one of the other 80 drugstores where I haven't received a tongue-lashing, y'know? read more

i use to not care what drug store i went to, as long as it was convenient. CVS/Walgreens were the same to me, until i started to go to the pharmacy.. i went to CVS to get my prescription filled, and this location has the WORST customer service ever. my medicine was a little difficult in which they would have to verify with the doctor and company, and they were so lazy in which they said it was not verified. i spoke to my doctor and he said they never called! the doctor even showed me the call log. i confronted the pharmacy and they said they must've had the wrong number! they didn't' even apologize. they didn't care and were just plain rude! i have never been so frustrated and have never experienced such HORRIBLE service. since then i don't even want to shop in a CVS for that fact. don't go to this location, the pharmacists are horrible! they're rude, the wait is always long, and they are inconsiderate read more

Been coming here for a while and the pharmacy has the worst service in the history of mankind. If you want to be treated like a drug addict when filling a prescription (even if it's just antibiotics), by all means go to this pharmacy. Especially if you like getting generic even though your insurance covers name brand, you specifically ask for name brand, call to confirm you're getting name brand, but get generic anyway. Don't bother waiting on hold for the pharmacist so you can ask him to fix THEIR screw up or you'll wait forever. CVS obviously stands for Crappy Vacuous Service. read more

This pharmacy is understaffed, badly run and the managing pharmacist is nasty. I have so many examples of bad service here; these are my last two experiences at this pharmacy. I called in advance for a consultation with the pharmacist about medication interactions. When I arrived, the pharmacist told the technician to talk to me instead! Only after I insisted that it was the pharmacist's job (not the tech's) to know about drug interactions, did she reluctantly review my meds. Today, I called multiple times throughout the day but the pharmacy did not answer their phone all day. When I arrived to pick up my prescription, the (same) managing pharmacist refused to acknowledge not answering their phone all day. Instead, she nastily said - to all the customers there - "Well, just look. This is what they give me". I have no idea what she meant. But I do know that this CVS pharmacy is badly run and the managing pharmacist does not deal with customers appropriately. read more

This CVS is right across the street from me and still, I will never step foot in it again. Aside from having very standoffish, sometimes rude employees, their photo department is AWFUL. I ordered several items on line - thank you cards, pictures and individual greeting cards. The order was all split up and I had to go in 3 times before they found it all and that was only after I forced the young (19-20ish) manager to look again or allow me to go back there and look. He gave me some song and dance (not very enthusiastically) about how they were in different envelopes than he was used to seeing. How ridiculously dumb do you have to be to work at CVS? So, anyway, I forgave them because, this place is across the street for goodness sake and who can beat the convenience of that? My second experience is related below in an email to the customer service department: To Whom It May Concern, On Saturday 10/09/10, I sent a one hour photo order to CVS via your website. I sent it to my neighborhood CVS, store #9781. I received the below confirmation email almost immediately which showed a pick-up time of 11:21 AM. I arrived at the store at about 11:35 AM and the clerk had no photos for me. Then the manager came out and looked. He said, "The order just came in, and I just got back from lunch." I suppose that was somehow meant as an excuse for not honoring the one hour pick-up time? I had intended to pick up these photos for a grieving friend whom I was visiting that day. I had to leave without them. If CVS is unable to commit to a one hour pick-up time for its one hour photos it simply shouldn't have the one hour option. This is the second time this location has failed its obligations! I will be taking my photo business to the Walgreens a few blocks away, and since I will be there anyway, I will do all my pharmacy shopping too, since stock and services are virtually the same...and they may be better able to live up to their customer service obligations. While I may be the first loyal customer to inform you, I doubt I am the first to turn to another chain because of this sloppy customer service, failure to meet commitments, and the lackadaisical attitude of the manager. _________________________________________________________ I reordered my prints from Walgreens and got them in an hour! And they have 24 hour phone customer service versus CVS's 8-6PM Monday through Friday, Eastern time hours. I got an automated call on TUESDAY about my one hour photos from Saturday. Oh, and I did receive an email response to my email, which said they would like ME to call THEM back to talk about my complaint. Yeah, right. I might have even considered another CVS location until I got that email basically telling me to spend even more of my time on their ineptitude and laziness. I'm so done with this location AND the whole CVS chain. read more

My friend came in today to the pharmacy to pick up some medication for a prescription that was given to him by his dentist and the pharmacist denied him the medication because according to her "he wasn't a regular customer". Yet this is our closest location. I never knew they could do that. So disappointing. read more

I went in to pick up a prescription a full 45 minutes before closing time. The pharmacist nastily told us that she had too many orders in front of her and she wouldn't process mine. She said I would have to come back tomorrow. Now, I had been in a car accident the day before and desperately wanted the pain relief medication that the ER had prescribed. I was in no mood to travel across town to another CVS, but that's what I did. I found the pharmacist at the W. Pico CVS to be rude and uncaring. I won't be back. read more

Hate this pharmacy the worst service. I waited 3 hrs to get medicine on purpose knowing they never have it ready when I get here. And now they lost it??? Ugh the worst read more