I have been a customer of the Winter Chevrolet service department for the past few years, and never had a bad experience until this week. To begin, I made an appointment for Monday afternoon and they were unfortunately unable to help me due to a system outage (totally understandable). I made an appointment the next morning to get my check engine light diagnostic, and it took over 6 hours to get an answer. My husband waited there and asked multiple times if there was any estimated time frame to gauge whether he should wait at home or at the shop. Mark A. was our service rep, and was unfortunately extremely rude throughout the entire process and kept telling him he didn't know. My husband was really upset about how he was treated by Mark earlier that day, so I went to go get the car in the afternoon after Mark let us know that "the code rang up" that we would need an entirely new catalytic converter. When I approached the service window, I was not even greeted, Mark simply shouted "Name?" before I could even fully walk to his desk. When I gave him my name and mentioned that I would just like to take the car home to make a decision on what I would like to do with it, I was met with an extremely condescending tone and could barely answer my questions about what steps were taken in the diagnosis of my car. As a woman I am used to this from auto shops and dealers, but have never felt this way at this dealership until now. While this review cannot fully encapsulate the poor experience or Mark's tone, I will leave it to say that Mark is truly not the example of providing great customer service and certainly did not uphold Winter's reputation (he also was not wearing his mask properly, leaving his nose out the entire time). To top all of this off, I had to pay $180 for them to complete the diagnosis (that Mark could hardly explain what I was paying for), when we learned we could just do that for free at many other shops/competitors. We ended up taking the car to auto zone where we were able to get a free read on the code, and advice on the first steps we could take to fix the issue before paying over $1,000 for a whole new converter. While the past cannot be undone, I hope that you take this feedback to save other's service experiences. I would have appreciated some decency for being a loyal customer that already had a poor experience having to rebook. Lastly, I will have to say that I always have a great experience with the sweet cashier and another mechanic who helped me bring my car around for me after seeing that Mark sat back in his chair after making me feel stupid about not getting my car fixed that day. I should have done my homework prior to signing up to pay the expensive fee, but the higher dealership fees had always been worth it in the past for the stellar service. Moving forward, I will think twice about coming here again. read more

We took our Chevy in to be repaired cost us $1200 plus. The very next day engine light came on took it back and hey said it was going cost $1100 plus to repair. We took it to another dealer and they said they saw some funny business and recommend we take it to a Chevy dealer but not the same one so we did.. and guess what they said the same thing the dealer said that it was some funny business going on and they thought they (winter Chevy) did something to make us return and of course spend more money $$$... spoke with supervisor and he was a ass and he called the auto repair to tell them not to accuse them but another Chevy dealer told us the same story so they should just own up and close down shop... DONT TAKE YOUR CAR TO THESE GUYS UNLESS YOUR WILLING TO POUR YOUR HARD EAENED MONEY INTO THEM FOR A CAR THAT ISN'T BROKEN.. read more

My car was dropped off on a Wednesday and I didn't get it back until 6 days later. I also was charged for 3 different test drives to find the problem I explained to the technician Larry. There is no way I would have allowed my car to be driven that many times if I knew there was gonna be a charge for each drive. They could t find the problem but I still got charged. read more

We bought a car from Winter in 2007 and we just came back to purchase our new family vehicle. Melvin saw us outside looking and immediately stepped out to check on us even though he works in finance. He was extremely helpful and was definitely willing to work with us to get the best deal possible. I feel we came out with what we wanted. Thank you Melvin for all your assistance today and to Winter Chevrolet you never let us down. Thank you so much read more

Delta Chevrolet - Love Winter Chevrolet. Thank you Melvin!!! - Car Dealers Near Me - Pittsburg, California

Great people here! We didn't feel rushed or obligated, they took good care of us. Steve and Shawn are the best! Ask for Steve and get upgraded!! read more

Melvin Thomas is an ambitious, energetic and reliable car internet sales manager. His knowledge in the automotive and finance industry is impeccable. He is very enthusiastic about helping customers and goes above and beyond for their complete satisfaction. read more

I purchased a Thinkware camera system from Winter Chevrolet. Recently, the camera kept announcing "Memory Card Error Occurred, System Will Restart." I had to replace the memory card to make the system work. I later discovered that the card was defective. On Friday, September 4, 2020, I called Scott, the Parts Manager at Winter Chevrolet and advised him of the problem. He told me that he would check the warranty status and call me back. On Saturday, September 5th, I received a new memory card. This is a fine example of why Winter Chevrolet values their customers. Outstanding job, Scott. read more

Horrible customer service. Very rude people. Scheduling staff has no idea what is going on. Should have looked at Yelp before scheduling an appointment. I will NEVER return to this dealership. Save yourself the frustration and go somewhere else. read more

The service is so bad 3 different times for car Bluetooth CD player an.d carpet. And carpet is still not fixed...Wow no more back to Concord

Even though we walked in unannounced on Sunday afternoon just to browse, Melvin Thomas was laid-back, cool, and absolutely no-pressure during our initial meeting, test drive, and closing the deal. Sales Manager Ed Small was straightforward, kind, and accommodating with no game-playing. Even the financing portion of the deal was quick and painless, which was a first for me anywhere in the bay area in almost 20 years. Overall it was the most stress-free car buying purchase I've ever had. They're all good guys. I'd definitely refer my friends and family to Winter without hesitation. read more

I had Mitchell Barker help me and he was amazing. He was quick, and he helped me get exactly what I needed and pushed noting more. He answered all my questions, and just provided great customer service ! Make sure to go to him ! Thank you ! read more

We were not going to buy a Camaro. We had decided on the Ford Mustang 2015 with ECO boost. I was so relieved because it was a difficult car shopping experience. I had done my homework. We pitted several dealers against each other to get the best price and it was a very difficult and process filled with little joy. That is until we got to Winter Chevrolet. I had a call from Ron Kinder. We even texted a few times. I had gotten his email from my online request, but as I said earlier, we were settled on a Mustang. We were heading to the ford dealer to sign papers for a really nice custom mustang and I just wanted to be super sure we were making the right choice. So I texted Ron. I told him the situation and said we just wanted to drive a few base model Camaro's for comparison. He gave us his attention and was available to see us right away. We stopped in. First thing I noticed was one person was standing outside. Not a gaggle of hungry salesmen waiting to sink their teeth into us. It was refreshing. My wife and I were greeted and asked if we were meeting someone. I asked for Ron and we were whisked into the showroom, which had our names spelled correctly on a dry erase board, saying that we were welcome. Everything was just a little different than anywhere else. Short story was Ron was well versed on Camaro's despite not owning one. He was honest and intelligent. I was very interested in leasing and he took me to talk numbers with his coworker. The finance person was extremely sharp. I rapidly realized that I had made concessions on my goals about the whole car purchasing process in order to get into that Ford Mustang. I knew I was going to buy a Chevy suddenly. As stupid as it may sound, the little things added up quickly in a monumental way. Ron was considerate. The place was clean. It just seemed perfect. We test drove several cars, talked some hard numbers with the finance person and we were signing papers on a very well equipped base model Camaro in less than 90 minutes. Wow. Just simple and easy. I leased this car and really love it. My wife is delighted. Winter Chevrolet met all of my goals in my car shopping where I was changing my plans at All Star Ford, in order to get into the car that met our transportation, economy, financial, and wow needs! Thank you Winter Chevrolet and thank you Ron Kinder. Now that we have had a taste of how car shopping can be, you can bet you will be our first and only stop when we will be back to get a car for our son when he goes to college, when we upgrade the Camaro and need to trade the Trailblazer in. Wow. Just Wow. read more

I've been dealing with Winter for a long time. Judy in the service department is awesome !! She will definitely get the job done for you. They are friendly, and help you when you don't know what your talking about. I do trust what they tell me, I don't feel like I'm being ripped off. read more

What an excellent experience this weekend for my first born to pick and buy her car off the lot while getting great customer service at Winter Chevrolet and Honda in Antioch/Pittsburg. She learned valuable lessons about cars and credit! Melvin L T Thomas Sales Manager did an excellent Job in explaining everything step by step during the process and explaining in detail how to sustain great credit. He went way above the call of duty and it is most appreciated!! If you are looking for a new or used good car (no fords), this is your place to go! We got my daughter a 2013 Chevy Volt. Melvin explained the difference between certified and uncertified vehicles and why they are recommended :-) Great Job!!! read more

Serious complaint here! Listen up!! This place (service area) doesn't deserve a star. I bought my 2011 Chevy Equinox this passed March 2017. My ar had no problems, running fine. I made an appointment for an oil change. I waited for my car at the service waiting area. When my car was done. I went and turned on my car and the Check Engine light came on. I spoke to the service rep and he didn't know why it was on, so he reset it. The next day, the Check Engine comes on with the Oil light then my dash screen indicated "OIL PRESSURE LOW Turn off Engine", What the HELL!!!! I returned to the service area for the reps to check, now they mentioned that I had a senor issue, that they recommended to replace. ok so now I have to pay $500.00 to have this fixed. the next day the service rep calls me and says that the Check Engine light is still coming on, that I needed to do another diagnostic, by this time my car was at the service station for 4 days. 4 days without a car. Now the final last nail in the coffin.... the rep states that I now need a new oil pump and the cost will be $1,900.00. This is ridiculous!! ALL I WENT FOR WAS AN OIL CHANGE, and my car comes out with MORE problems. The rep didn't have a good reason why and what was going on, he just shrugged his shoulders. Now I have in my driveway, can't drive it, because now as I drive it shakes! Now I have to find a mechanic to check my car out andf hopefully repair the Damage that Winter Chevrolet did. Winter Chev Service not only will squeeze $$$$ from you but will damage your car. I am VERY UNHAPPY!!! read more

Service advisor Don needs a customer service training course. He is abrupt not welcoming at all seemed annoyed

Although I was unable to trade in my MKZ for a Chevy Volt, Melvin Thomas was such a pleasure to work with. He tried it all to assist me however I am currently in an loan that has me upside down and at this time I will have to hold off on my Chevy Volt :-( ...but be assured that when I am ready I will definitely be contacting Melvin. He was polite, helpful, insightful and shared several tips with me that I am positive will help me in the future and avoid my current situation. I highly recommend working with Melvin, you will not be disappointed! How can you with a guy who loves doing what he does...? read more

Sandra Green and the Winter Chevrolet sales team were amazing! From the moment we met Sandra, she made us feel completely at ease by her attentiveness, listening to our concerns, and answering any questions that we came up with. We did our homework and came in with a quote from Truecar.com and a pre-approval letter from our bank. Right away, Winter Chevrolet matched the Truecar.com quote. We were thinking of other ways to save, so we asked if there were any discounts for recent college graduates. They said yes and the price went even lower than the initial quote. We went with the dealership's purchase financing because it was better than the bank's terms we walked in with. As we were wrapping things up, we didn't want to feel rushed with the sale and wanted time to review the sales contract. Without having to ask, Ed offered if we wanted to take a copy of the sales contract for review to ensure everything was in order. Wow! We were so glad that the sales team weren't pushy and accommodated us at a pace we were comfortable with. The next day, we were positive it was the right car, the right financing, and the right dealership for us. Overall, Sandra Green provided exceptional service. Her work ethic is A+, she loves working with people, and it is her utmost priority that the customer has a positive experience from start to finish. Sandra took care of all the details to ensure the delivery went perfectly! So far, two weeks in, we are happy with our first Chevrolet. read more

Great service, quick & easy. Would definitely go back. Prince is a great guy to work with. read more

We have been bought many cars from Brian Vargas at Winter, and even before that at another dealership. He is a very upfront and honest guy, he has gone out of his way to help us out a couple of times including today. We were able to get a new car with fantastic warranty and rebates and he got it all handled quickly and easily for us. I would recommend winter to anyone looking for a car at any price point. It's not one of those dealerships where sales people attack you as soon as you walk on the lot - nothing but great things to say about Brian and the Winter team. read more

I have been brining my car here for the last year for oil changes and repairs on my Chevy Cruze and I have had an amazing experience every single time! Especially, being a woman, it can be intimidating bringing your car in for repair, as I have been manipulated by other dealers into getting unnecessary repairs or being talked down to. I have always felt comfortable with every service advisor at this location and that is the best feeling! There were even a few times where I was in a pinch and even though they were slammed, they found a way to squeeze me in! I just had an issue with my car this week and was completely taken care of by Alex. He made sure my experience was easy and convenient which is not normally words associated with getting your car fixed. He even arranged for a rental car for me since it was covered by the warranty (something I would never have known if he hadn't offered). This will continue to be my go-to place for anything my car needs and just wanted to share my great experience! read more

Everyone looking for a new car should visit this location if you want straight forward answers and a great deal. Linda is the most amazing sales person in this world. Definitely go see her before going anywhere else. read more

Joe was one of the rudest salespeople I have talked to. Gave me the highest quote for a lease and then got mad when I told him his was higher. He told me "well I have been doing this for 32 years and am just trying to help you". Okay. Try any other Chevy dealer and you will get a better deal and have a nicer salesperson to deal with read more

I went to Winter Chevrolet dealership and didn't no what to expect but Melvin was perfect I don't have the best credit but was patient and worked with me nd I ended up getting the car I wanted I would recommend everybody to see Melvin if they want a car he's the best read more

If you are looking for no mess, amazing customer service and people with integrity then come here for your next car. Make sure you call ahead or ask for Melvin"LT" Thomas. He is an incredible person and most importantly honest (which is rare in this business). You can leave feeling great about your purchase and heard and understood. Thanks New CarMel! read more

We came to Winter Chevrolet looking for the car we knew we wanted - an electric Chevy Bolt. The experience was pleasant and painless. Thanks Sam and Eddy! You rock! We will definitely stop here first when we are in there market again. read more

Came in to work with Melvin and the experience was by far the easiest and he made sure he got me in something affordable and nice for me and my kids. The team here is great they were determined to make it work. Thanks guys. read more

So disappointed in the customer service we've received from Winter Chevrolet. Billy lost his keys and needed one recut. We had to have the car towed to the Chevy dealership so that they could program the key to the car. This was A WEEK AGO (Saturday). This whole week he's called the dealership and every time they've said "we're still working on it" or "we'll call you back" and never gets a call back. Today he called and the receptionist tried to tell him that the techs had put in the wrong code to cut the key and that it would cost over $900 to get a new one!! (Originally quoted $280) On top of that, the dealership still hadn't ordered the correct car parts. He was told the car would be done on Wednesday! After he finally got through to the manager, he said that they were rush ordering the parts and the key would be ready on Tuesday How do they expect someone to go almost a week and a half without a car? Why is it taking them so long to do something that seems so simple? And why would they expect him to pay for a mistake that THEY made?! Ugh. Terrible customer service. Thankfully the manager told him today that they would only charge him the original estimate (psh he really shouldn't be charged anything). If it's not done by Tuesday, I'm going down there and reaming someone. So not ok! read more

New CarMel is the man! He get the job done. Very professional and knowledgeable.

I have to agree with Adrian. The hubby and I were looking for a new truck for about 5 days. Was referred to Melvin Thomas and BAM!! Spent less than 2 hours at the dealer and got what we wanted!! We explained what we wanted and needed and BOOM!! Thanks Melvin!! Keep doing what you do. May this new year bring you lots of love and happiness. :) read more

My service advisor, Carol, was the absolute best!!!! She went above and beyond to ensure that I was satisfied. She had to deal with the adversity of a website that allowed me to schedule a service visit when they did not have the tires I requested in stock. She verified that they were going to order them and I could come by a week later. When my next appointment time arrived, they still did not have my tires (national back order) and were not going to get a comparable set until the next day. As frustrating as this is for the face of an organization, she handled it with poise and still made me feel important. I think that there needs to be greater communication from inventory control to the front desk and there should be an inventory check before you schedule an online appointment, but that has nothing to do with how Carol did everything she could to ensure my satisfaction. I wish every company had a Carol at the front desk. I will continue going to Winter and I hope I always get to work with Carol. read more

My car was at your service department for 4 days for just a diagnosis and not even a complete one, I was told to let them tear the engine down to 'figure' out the problem. Not even a complete diagnosis for $300? I would never refer people that I care about to a rip off. read more

Sadly, I will no longer be doing business with this dealership and they can thank their service department. My family has bought and serviced numerous cars with them and they used to care about their customers, but not anymore. They are disorganized, rude, and heavily lack follow up. I called at least four times trying to get an estimate on how long it would take to get my cars issue fixed and every time they said they would call me back and never did. This went on over a span of 4 days. They even went so far as to blame me for not picking up my phone, saying they called and left me messages. I know this was not the case because I had my phone near me eagerly awaiting their call to get the issue rectified and during that time received plenty of other calls. Guess what? I called Lehmers once and they told me all I needed to know in one conversation. Even though its farther from us, we will be going there from now on. Hope this helps someone considering doing business with their service department. read more

As promised, here is the update. My fuel assist unit had to be replaced. Winter Chevrolet auto techs replaced the part using BMW parts. I never received a bill and they stood by their word. My take away from this experience is: 1. Winter Chevrolet came through for me 2. Next time I'll buy certified pre-owned read more

This review is for the service department ONLY. Will did a great job assisting me with my my oil change. He was friendly, thoughtful and gave me an accurate time of when my vehicle would be ready. read more

I took my 2018 Chevy truck in for a check engine light this week and worked with my new favorite Service Advisor Mike . You guys seem to have a real solid team there I've bought three cars there over the last few years I'm a loyal Chevy owner- thank you again for all you do and help me keep my cars an trucks running read more

I do not recommend this place I brought 2 cars and 2 of them came out bad the first car that went bad was from the transmission and I changed it, losing that car and they gave me another new contract and now the other cars engine does not work. I went to try and get help and get into contact with them but they didn't want to, I talked to the owner and she kicked me in the butt and said "Im sorry, I cant do anything about that" and that car that had a broken engine, Im still paying for it.. read more

Sandra Green assisted me the entire time on the first day I came to look at the Chevrolet SS sedan. She wasn't pushy at all or' just trying to make the sale' as I have experienced at other dealerships. She was extremely patient and treated my mom and I like family. I thought on the car for a day and decided I would come in after work. I wasn't able to come in unfortunately the Friday after work. Sandra happily accomodated to meet me first thing Saturday morning despite her shift starting at noon. She had the car washed and held for me already. The sales team was amazing and made me feel great about being part of the chevy family. The finance team was great as well, getting me approved and out in a timely manner without any 'beating around the bush.' The whole facility was amazing and always neatly kept. I had an amazing experience and do plan on making Winter Chevy my new destination for service and my next car for my family as well. Definitely worth the drive from Fairfield! Thank you so much Sandra! I love my SS! read more

Hi, Melvin "LT" Thomas was awesome! He got me hooked up with my Malibu with awesome customer service and knowledge. My check engine light came on 3 days after I bought the car he got it into service ASAP and got it fixed. Awesome guy! read more

Straight forward, honest and to the point. The deal was agreed upon through text messages and phone calls. All I had to do in the dealership is sign the lease agreement and pick the car up. The most important thing is look for Linda G. read more