I had two recalls and a problem with the charge door. They fixed it as soon as the parts came in…read moreand it was an easy drop off and pick up. Good job Edwin and team!

So this is for the sales side of this dealership…read more We stopped in because we found a used vehicle online that we wanted to see. I guess shame on us for not calling ahead of time to see if it was still available, even though I found it only hours earlier. The location is sketchy AF. There was a salesman out front smoking when we arrived... which gave us the "ick." The vibe here made us uneasy. We inquired about the vehicle we found online and he said he thinks it was already sold but he checked with his manager. We were told the vehicle sold DAYS ago and he was unsure why it was still listed online. He then proceeded to get us to buy a NEW vehicle instead, to which we repeatedly said we only buy USED. It was like he didn't want to listen to what the customers wanted. All in all, we ended up buying a vehicle at another dealership but it was the same vehicle we came here to see.... Sooooo, 99.9% sure even with the sketchy-vibe here, they would have made a sale. I'd say maybe next time but I 100% don't think we'll be back.

Ultimate Motorsports is a hidden gem! Awesome cars and prices! Found the new love of my life here-…read moreJCW MINI Cooper. Absolute blast to drive and cheaper than a Honda Civic. Straightforward sale with no games or stupid add-ons.

BUYER BEWARE! They…read morebribe you to take down bad reviews (I was offered $1,500 but then would have to sign a legal document not sharing my bad experience anywhere.) The short version: They sold me a vehicle with thousands of dollars in existing issues. The long version: I live in Austin, so I had Anthony do a FaceTime tour of a Tesla Model X with me. He reiterated again and again how clean the vehicle was. Zooming in on a tiny little paint chip here or there, but everything else was "great." I bought the vehicle and had it shipped to Austin. First time driving it, I knew there were issues. 1. The A/C didn't work at all (huuuuge problem in a hot state like Texas.) 2. The vehicle, after driving for a bit, would go into "creep mode" where it wouldn't accelerate and said it needed to be taken in for service. 3. The passenger's rear side of the vehicle was covered in hail damage. It's cosmetic, but wasn't disclosed and majorly affects the re-sale value of the car. I contacted Anthony right away (literally day 1) to let him know about these 3 issues. No response. Gave it some time, pinged him again. No response. Weeks go by, and it's not until I left a 1-star review that all of a sudden they reached out and wanted to help...but only if I would take down the review. So I took it down because if they wanted to make it right, then I'm good with that. By this point, my vehicle was at the Tesla service center. When the bill came back for $2,500, they only offered to cover $1,500 because the vehicle "didn't have any issues" when it was with them Now my vehicle is in the shop for a second time because there was still the acceleration issue, so it's actually $3,700 total to get these issues fixed (not counting the body damage.) Very, very disappointing car buying experience and a super painful lesson that these guys either don't test the vehicles they get in...or they do and they lie about the condition they are in. Either way, buyer beware.

Saul, Kathie, and Machelle were so professional, kind, and went above and beyond to make sure I…read moredrove away with the Jeep I wanted. 1,000 thank yous aren't ever going to be enough !!!

I brought my car in for a simple oil change and ended up spending about 4 1/2 hours at the…read moredealership. The most frustrating part wasn't even the wait, it was the complete lack of communication. I sat there for four hours without a single update and eventually had to go ask what was taking so long. The employee at the front told me it would be "10 more minutes." After waiting longer, I checked again and was told it would be out "in a few seconds." When I asked why it was taking so long, the response I got was essentially, "I don't know, man, there's a bunch of cars and a big line." There was no transparency, no explanation of where my vehicle was in the process, and no effort to keep me informed. Every time I asked for help, I was pointed toward another employee instead of getting a clear answer. The constant runaround made it feel like my vehicle had simply been pushed aside while I sat waiting. In the end, I paid $57 after a discount, and I was told the normal price would have been $79. Spending nearly five hours waiting for a basic oil change at that price is ridiculous. I'd rather take my vehicle to a local mechanic or a place like Take 5 and get the same service done in a fraction of the time. My entire day was wasted sitting in a waiting room. I won't be returning for future service.

I was put in the position unexpectedly to replace my car. I had driven Toyotas for 20 years and…read morewas prepared to replace my car with another Toyota. After visiting Toyota dealerships and being unimpressed by the SUVs and disappointed in the customer service, I decided to look elsewhere. I was contacted by Chris at Greenway Mazda after requesting a true car quote. I told Chris my situation and that I really didn't know what I was looking for other than a new SUV. We made an appointment for later that evening and he promised me he would be thorough and provide me everything I needed to make a decision. Chris kept his word. When I visited, he greeted me with a smile and immediately took me to a CX-70 and I fell in love. He went over features and we took a test drive. Chris was very friendly and personable. Throughout the interaction, he was patient while I had questions and called my mom for her opinion. I did not make a car deal on the first day, but Chris worked TIRESLY the following day to work with the managers to fit my budget and we were able to close the deal. Juan, the finance manager was also very nice and patient. Chris checked on me the following week and genuinely seemed happy for me. The car itself is amazing and really stands out. I'm happy I was able to branch out of my comfort zone and work with Chris and Greenway Mazda.

Greenway Mazda is a total scam. Liars and fraud. My family and I used to be huge Mazda fans and…read morewe've owned them before, but this experience has been so disgusting that we've actually started to hate the Mazda brand now. I bought a 2014 Mazda6 here nearly two months ago and it's been one non-stop headache of lies and excuses. If you end up in the finance office, watch out. Do not believe a single word the Finance Manager tells you. He is a professional liar. I went to see him three times in person, and each time he looked me right in the eye and promised the refund was already sent. It was all a lie. He even put a fake email address on my legal documents--changing it to HANLAI@gmial.com--just so I wouldn't receive the digital copies of my paperwork or any cancellation updates. His every word is untrustworthy. They pushed GAP insurance on me like crazy, even though my car was only $12,000 and I put down over 50% as a down payment. I didn't even need GAP! They also tricked me into thinking other protection plans were included in the package. I later found a maintenance plan for over $900 sneaked into the contract. I checked the details and it only covers two oil changes. $450 for one oil change? That is straight-up robbery. They also hid an extra $1,800 in my contract under something called MVP. The Finance Manager literally told me three times that he didn't know what it was, then finally claimed it was a reconditioning fee. What a joke! When I picked up the car, it was filthy and full of trash inside. What reconditioning did I pay $1,800 for? I've been trying to get my $2,900 refund for over 50 days now. The insurance company confirmed the dealer never even started the process, despite what the Finance Manager told me to my face. They are just sitting on my money while I pay daily interest to my bank. Every time I call, they say someone will contact you, but nobody ever does. It's been almost two months and I still don't have my registration or sticker. The car doesn't even show up in the DMV system. I am filing formal complaints with the TxDMV, OCCC, and CFPB today. Save yourself the nightmare and go to an honest dealership.

Katherine at Southwest Infiniti made purchasing my vehicle as easy as can be. Great customer…read moreservice. I would recommend this place to anyone in the future who are in search for a vehicle...ask for Katherine. Best car dealership I have ever been to! -Tony Vespi

Service was fine. Came here to look for a new vehicle and someone did approach after looking for…read moreawhile and then wasn't too pushy so that was nice. Even though the salesman was new he seemed nice.

Serious Concerns with Billing Practices & Unprofessional Conduct…read more My experience with Sterling McCall Acura's service department raises serious concerns regarding both customer treatment and potential insurance billing practices. This specifically involves service advisor Antonio Mora and service manager Don Morrell. I brought my 2024 Acura MDX in due to a significant water intrusion issue that had already resulted in visible mold forming under the carpet. This is not a cosmetic issue -- it is a health and safety concern. From the beginning, the level of professionalism was unacceptable. Antonio Mora was consistently rude, dismissive, and uncooperative, to the point that even my State Farm insurance adjuster documented his behavior as rude in their official report. Now to the most concerning issue -- inconsistent and questionable pricing: Initial estimate (customer pay): * Water leak repair (including labor): $975.17 * Replace all wet/mold-damaged carpet: $2,353.05 * Replace missing rear carpet: $593.70 * Total: $3,921.92 After filing a claim with State Farm, the scope of work was reduced, yet the pricing structure changed in a way that raises serious red flags. Insurance-approved estimate: * $3,510 to repair the leak and clean the carpet * NO carpet replacement included Despite a reduction in scope, I was told that labor hours had significantly increased (for example, allegedly 10 hours just to remove the headliner) -- even though the original quote to repair the leak including labor was only $975.17. This creates a clear and troubling discrepancy: * Less work being performed * Significantly higher labor allocation * A similar total payout from insurance This raises the question of whether labor hours and repair costs were intentionally adjusted once insurance became involved in order to maximize reimbursement. Meanwhile, I am left with a vehicle that still contains mold-affected carpet, meaning the underlying issue impacting my health and vehicle condition has not been properly resolved. To be clear: * The dealership has received thousands of dollars * The repair was downgraded from replacement to "cleaning" * I am left with unresolved damage and potential health risks This is not acceptable, and it warrants further scrutiny. Due to these inconsistencies, I am exploring escalation options, including: * Filing a formal complaint with Acura Corporate * Submitting documentation to the Texas Department of Motor Vehicles (TxDMV) * Reporting the matter to the Texas Attorney General Consumer Protection Division * Requesting a full audit of the claim and repair billing through State Farm I strongly advise others to proceed with caution when dealing with this service department. Transparency, consistency, and professionalism were completely lacking in this experience.

I'm not sure what the deal with service was today usually there are people active and trying to…read moresell cars. Today, it did not seem like anyone was attentive. One guy was chilling in the back seat of one of the display cars too. Once we did get help he was great and not too pushy.

Worst service department! Very poor communication and lack…read moreof knowledge from the advisers and manager. Find any other GMC dealership to give your business to

Gosh, I hate giving bad reviews but I tell 'em like I experience 'em…read more So my husband bought a GMC truck but it didn't come with a key fob so we picked this GMC dealership to get it. First off, trying to call this place and talk to a human is nearly impossible. I called and was on hold so long, I hung up and called back... and sat on hold again. Same thing happened to my husband. When he eventually got ahold of someone, he ordered the part and was told it would be a day or two for it to come in and he scheduled the programming for the next week, just to be safe. Well, I volunteered to take the truck in for the service appointment. I got there a bit early, went to the parts department to get the key fob... only, for some reason, IT WAS NEVER SENT. At no point were we notified. They said they would try to find one locally so I didn't have to come back. Claimed it would be about a half hour. Now, we were told the programming was about an hour so i originally planned to be there for an hour... WHEN ALL WAS SAID AND DONE, I WAS THERE FOR SLIGHTLY OVER THREE HOURS. For my "trouble" I was told I would get 10% off the part but conveniently, their system was down and extra fees were tacked on and honestly, I paid more than we expected WITH the "discount". I still couldn't get the math to add up to what we paid no matter how many times I crunched the numbers. I felt like the guy lied right to my face. Oh, and no one seemed sorry that I was stuck there for 3 hours either. Like, if the part didn't come in, then call so we could reschedule the service appointment. Nope. Big waste of time. There are other GMC dealerships and God forbid we need something from a dealership, we'll try another one.

I owned a classic luxury car, paid cash for it in PA and drove it to TX and registered it in TX…read more A commercial truck hit my car. Received an insurance check to repair it (my ins. deductable: $1,000) All my life i never used credit. My score was ZERO. Shabana Motors sold me a 15 year old car, (who's book value was $7K). Purchase value: $14K,(plus high interest) and well over 100,000 miles. but it had a 2 year warranty or 20 miles. my credit score jumped immediately to 630 after 4 payments. I felt lucky to get the car fixed for free a few times during the warranty period. and again within the ending period of the two-yr warranty, (yet my mileage was way past warranty.) YES, i felt damn lucky to have this car and service from a dealership, and very greatfull too. i had financial difficulties. Finance department worked with me. Very nice person. Very nice to me as well.I had a couple of repairs. took out personal, then later payday loans to fix the car. Then one day, (remember, ive only had the vehicle 2 years, and still owed 2 more years in payments) my engine just...messed up. im on foot. i lost both jobs i had immediately. i lost everything.i lost my apartment. staying with a friend. im a burden to my friend, but im trying to find work again. my car got volantarily repoed. losing my apartment will black me out for 7 years for apartments. losing my car will black me out for 7 years for purchases. i cannot find work with good pay without a car. Im ruined. and yet, im waiting to see if this dealership, not only puts my remaining balance into collections...but will the collection agency sue me. so if youre hear wondering if Shabanna Motors is a good company or not? I was glad to have a car. Id rather have a car and be employed and be a vital part of society. be grateful, people. i have nothing now.

If you have bad credit and have some cash, this is your place. Like a car that cost 30k and you got…read more5k or 10k these people are gonna put you in that car. As long as you make those payments and dont care about insane interest, this is your place.