Hope was very kind, and made sure my experience was enjoyable, Super amazing girl, & amazing food... Thank you hope

service was terribl! Rose the said Franchisee owner is terrible, would not let us talk or explain the situation of them cancelling an order we had already waited over an hour for! called store and Payton was un helpful and treated us like we did something wrong and we would have to wait 5-7 days for a possibl refun! this is unexceptionable! read more

was craving BBQ and unfortunately went to Dickys....have smelt it and drooled several times going to Sams but the food DEFINITELY doesn't taste like it smells. after spending $50 got home and was sadly disappointed. the meet was so fatty, it had chunks of fat that was just disgusting. The beans tasted like they just opened a can. The "Texas toast" was a hunk of bread with butter, crazy me for expecting toast? I would not recommenddo stopping here read more

Do yourself a favor don't go here. The brisket had zero smoke flavor and was super dry. They don't even know how to slice a brisket. Who ever works at a bbq place and puts a dry piece of meat In a meal should be kicked out and no longer allowed back. The sausage had no snap to it and was very soggy. The potato salad definitely comes out a pre-package box, along with the coleslaw. If you in the mood for dinner rolls and mac&cheese this is your spot. Maybe they feel the free ice cream makes up for everything. read more

Dickey's Barbecue Pit - This reminds me of a roast cook in a crockpot they don't even know how to slice it - Barbeque Near Me - Surprise, Arizona

Excellent brisket sandwich and fried okra. Sweet tea needs work, tastes almost unsweetened. Would be nice to play a little music. Will go back. read more

The food here has great taste and the portions are beyond expectations! Zoe and Kristian have been a big help on what to order and their speed and efficiency in service. Thank you, you two for your exceptional service! read more

Absolutely awful. They were out of everything. Then they asked when they called me if they could substitute it so I agreed since there's nothing else on the menu this is how they give me a substitute order dry as hell. This is disgusting even though it was free I still give it one star the girl on the phone called out the manager who apparently doesn't do her job right she doesn't know how to order the proper amount of food and that's why they were completely out of everything they need to fire the manager and get a new one. read more

Dickey's Barbecue Pit - Barbeque Near Me - Surprise, Arizona

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Flavor of ribs were good. The ribs were a little over cooked but got the job done. This was our first time there and probably the last. The manager was horrible. Probably the worst customer service I have had. It's unfortunate because the place has potential. read more

Incredibly high prices, mediocre food. I just paid 12 bucks for a sandwich the size of my palm. I thought it was a joke at first. Next time I'll pay a couple more bucks and get a full steak sandwich at one of the local steakhouses. read more

Very Disappointed in the catering service provided by Dickey's for our annual Deer Valley Men's Golf Club meeting on 10 Dec 2024. First, the food arrived more than two hours late. Secondly, the menu was supposed to include tea and lemonade, but we had neither. Also, the food was ok, but not prepared according to what was ordered. Specifically, the brisket was sliced rather than shredded, which meant that serving portions were more difficult to manage. As a result, some of the people at the end of the line had fewer choices available. Overall, based on the comments of many of my fellow golf club members, I can tell you that the service was below expected standards for the 164 participants, considering that we spent more than $3000 for the event. Our president has reached out to you for an adjustment to that price, to no avail. I would advise our club to seriously consider an alternative for next year. read more

In mho the ribs were burnt and dry. What happened to melt in your mouth, dripping off the bone? Get ready to chew and chew and chew! Scratch this place off my list. read more

Let's start with the positives. The staff was friendly and greeted us upon arrival, however they could hardly hear us speaking over the glass panels. it was also a good and easy to access location right off the 303 and Bell. The Beef Brisket was dry and *required* sauce. Luckily there are a 3 sauces to choose from, however if the 6 plastic boxes holding the sauce they were empty so I couldn't put any in my cup. I did ask for some and they refilled it, but by then my brisket was cold and dry to pull apart. The Macaroni and Cheese was bland and over cooked as well. The beans were nothing to write home about either, just beans. With the meal combo you do get a cool plastic yellow cup that you can bring home. I was overall disappointed and won't be returning - especially for the price! It was $23 after tax for that plate. read more

Prices on digital menus in restaurant are not correct, was charged significantly more than posted price. When brought to the attention of the employees working they said there was nothing they could do about it. read more

Great barbecue, fast and friendly service. Not bad prices at $7 for a pulled pork sandwich. Sides and drinks are extra. read more

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Really super yummy...but really super expensive! This meet should be Organic and these animals should each have their own throne for what you pay for a sandwich. Although that free cone at the end is a nice little secret. Grab a coupon that's in every single paper/circular/value book everywhere and don't blink back... it makes it worth it! read more

I just wanted a refund for the food I didn't receive and unfortunately my request got to the wrong manager who was having a bad day. I'll never be back. read more

This is the third time we come to this dickeys and probably our last. We have given this store the benefit of the the doubt because of what we are all going through. Unfortunately, every time we come here we have been unsatisfied with our orders. The first time we ordered we ordered 30 min in advanced and when we got to the store, the order wasn't even started. They have me a drink for the delay and we went on. The second time, the order was missing 2 sides and a a plate was given to us incorrectly. We ordered the 2 meat plate and got a sandwich? Not sure how you get that mixed up unless it was someone else's food that was put In the wrong bag? Third time, we ordered food through the app just to see if it would go smoothly. I ordered the food at 520 to be ready (as the option on the app gave us 545) and when I arrived to check in for curbside, the app said that it was being prepared. We waited 10 min just in case they were busy, yet still nothing came out. I looked at the app after i checked in and it said thaT i checked in and also said the order was ready for pick up. I waited a bit then called and the gentleman who answered said that they were working on it still. Why would you put on the app that it's ready if it truly isn't? It is 612 and the food finally came out. Checked it before leaving and all is here. Only suggestion is if they're not ready or the times seem to close together, maybe the options should be every 30-45 min. This is the last time I order from here. I will be taking my business to the Avondale location. read more

The last time I was here, it was during Covid. I tried to do my part by supporting some of the smaller restaurants. What a mistake!!! I just visited this place today and found that they are just as greedy and sorry as everyone has said. From the prices to the quality and quantity of food, this joke of a restaurant needs to close its doors for good. Simply put, they charge a fortune for BBQ you could easily find in the freezer section of Fry's. read more

I like this place, Only issue I had was the ribs were not ready yet. So I ended up purchasing a pulled pork sandwich. Sandwich was good, I had chips with it. Service is very good, and always there to serve you when needed. I want to try their ribs, so I will be coming back again. They do have a good size menu, and ice cream for the kiddos. read more

I don't know who owns this but I would be firing some people. Horrible customer service with sloppy dress, hair in eyes, generally unclean workers. read more

This Dickey's location is steadily improving. My first visit was after they were only open for a few weeks. The staff did not seem to know the difference between lean and moist brisket and the brisket pulled pork was just ok. This time around, the brisket was good... and paired with cole slaw and baked beans, it was a decent meal! Admittedly, the Valley has much better BBQ and I will never "love" their BBQ'd options more than some of the other local options... but their food is solid and the sides are consistent. It's A-OK! ***THREE STARS*** read more

Food is pricey but superb barbecue. I wish there were a side option for rice. Corn is a bit sweet but pretty good. Free vanilla soft serve is a win for the kids. My son raves about the fries - had to order extra. Spent close to $20 per person - not ideal for big families. read more

Dickey's Barbecue Pit - Pork Rib Plate, 1/2 lb. Chopped Beef Brisket - Barbeque Near Me - Surprise, Arizona

Hey everyone: this is what you get for a horrible meal at this Dickey's location after you complain: NOTHING. What a joke this place is! read more

Dickey's Barbecue Pit - Barbeque Near Me - Surprise, Arizona

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Family pack on sign 45 dollars. Charged 48. Manager said everything is going up. We cant change the sign. Wanted 3 $ back as was overcharged. No refunds of any kind. Then they told me if I was going to go online, I would get a refund, so they weren't going to give me the food I just paid for. Never go there. Rude staff. read more

My husband and I fell in love with Dickey's when we took a chance and tried it (we'd never heard of it before). The staff was helpful and courteous, giving us suggestions for what to try on our first visit. Though it's a little pricey, you get what you pay for - delicious BBQ and sides. They do run daily specials, which are great deals. My husband is obsessed with Dickey's now, so we come here every week for his BBQ fix. Each time, the food and service have been great! read more

All I can say is the food is awful and overpriced go some place else. Worst bbq I've ever had I don't know what else to say. Dillon's is a much better option. read more

First time here and it absolutely didn't disappoint. Staff was friendly and getting our meal was fairly quick. We ordered a sampler of turkey, chicken, pork and brisket. Our sides were mac n cheese, bbq beans and loaded potato casserole. You can find a variety of bbq sauce near the soda machines and they have also have onions and pickles available for picking. You really can't go wrong with your order! My daughter loved that they made the food in front of you. She ordered the pulled pork and LOVED her waffle fries.. don't forget to save room for your sweet treat at the end of your meal! Self service soft serve was a huge hit too! read more

Outstanding customer service! That's is my first impression. I got delivery tonight, and the delivery driver was so lovely. They forgot one of my sodas. She, without ANY hesitation, said I will go back to the Resturant and come back. I was surprised and appreciative. She came back and thanked me for letting her fix the mistake. My food was hot and tasty. I will definitely be ordering from Dickies again. read more

This place is good, however their website and the way they service people is flawed! My husband ordered and paid ahead on their ridiculous and non user friendly website to pick up. When we arrive, they didn't even make it. It's made when you walk in the door. So my husband had to stand in line with all the other people who just got there and were just then ordering to pick up food that we pre-ordered just to have to wait for it to cook. I had a toddler in the car with me getting fussy! Had I known they don't cook your paid meal as soon as you place the order, we would have went somewhere else that was quicker. This is absolutely ridiculous and from now on "if" I do come back I will just cut in front of the prepaid customers. Apparently, that's the quicker way to do it since their stupid website is useless! read more

After driving by for well over a year today was the day I stopped to check out some BBQ. There's been quite a few BBQ spots in Surprise that have come and went and this one seems to be one that's survived. I walked in after lunch to only about three or four other late eaters like myself. Service was great and I was greeted right away. I love places that offer recommendations when you haven't been in before. The employee was very helpful and was so easy to talk to. I decided on the pulled pork sandwich plate which also came with two sides. Of course I had to try the Mac n cheese and green beans. They had a huge assortments of meats, sides and plate options. I added a drink and the price was pretty reasonable for the portions at about $14. The drink cup was even reusable and I was told that every time I bring it in it's only $1 for refills. WIN! I was pretty impressed that my food was brought out to me before I even sat down after getting my drink and choosing my bbq sauce at the counter. The bbq sauce came in three flavors original, sweet and spicy. I chose original and spicy to try them both. The original was a tad on the sweet side however very good. My favorite was the spicy and it gave my pork just the right amount of added kick. The meat was juicy and not dry like a lot of other bbq shops around. My green beans were tasty and the added pepper seasoning made me wanting more. The Mac and cheese was the least favorite part of my meal unfortunately which made me a bit sad. While there was quite a good portion and good cheesy flavor, it was pretty dried out like it had been sitting in a pot under heat too long. I would have preferred a bit more melted and gooey texture. However the noodles were cooked perfectly. All in all I'll definitely be back with the family. read more

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DO NOT EAT HERE. If you are reading reviews to determine if you should try out Dickey's, heed my warning. Ribs were dry AF. Fryer is down. Sides were okay at best. Weird vibe. Felt like they used yesterday's dried out ribs today. Little to no sauce on them. Save yourself the drive and your $25. read more

I used to really like it here. I feel it's gone tremendously downhill. We had pulled pork, brisket, sausage, Mac n cheese, cole slaw and fries. We bought a bunch (family style). All the meat was dry and a lot was burnt. It used to be so good. read more

We just ate at Dickies but when we walked in at 5:45 they said they were out of brisket, chicken, baked potatoes and fries. I really wanted the Giant baked potato, so ended up having ribs, the rest of my party had pulled pork sandwiches but they wanted the baked potato also. While we are sitting there they ran out of pulled pork and ribs. All they had left was sausage. I bet 20 people walked out without ordering. They said it would be at least an hour for meats to be done cooking in the pit. I'm not sure what happened here but seems like poor planning on someone's part. What we had was good just not what we wanted. My 2 stars is based on that. read more

The crew at this Dickey's was respectful, prompt and offer a great experience with some good BBQ. Thanks read more

This review is mainly for walk in/take out. All I can say is that I'm happy there's one in Surprise now because I can stop by after work on the way home and grab food to go. The place is quaint, not too large. I'm thinking of bringing my staff there so we can try some of their lunch combos. I ordered the beef brisket chopped, the slow cooked pork, and the cheddar jalapeño kielbasa. I didn't get the family combo but the one smaller than that so 1lb of pork and 1/4lb each of kielbasa and beef brisket. I think it came with 4 dinner rolls. It came with 2 sides, so I went with baked beans and potato casserole which was very mashed potato-ish but awesome, just as they recommended it to be! I wouldn't compare Dickey's to the greatest BBQ ever but when you're in a bind, and want something to satiate that craving, then this is a good chain place to try. Everyone who works there was very friendly and there's so many combos you can try.. a bit salty for me this past time so just be sure to hydrate well! read more

Well, had Dickey's take out tonight because I didn't want to cook! What we brought home: brisket, pork ribs, coleslaw, green beans, and rolls. What I tried: brisket - way, way dry, one bite was it! Pork ribs - pretty good flavor, but dang was it salty; one rib was it! Green beans - flavor was ok, but they were so mushy I couldn't go for that texture (baby food)! I did not even venture to try the coleslaw. Sorry Dickey's, but this was a huge fail! The reason for two stars? Quick friendly service. read more

Great food! Good service. Excellent carryout family deals. Use the app and get rewards for ordering.

I ordered take out from Dickey's in Surprise today and have to say I'm disappointed again. The side dishes, fried okra & baked potato casserole, were delicious however both meats, sliced brisket & ribs were very dry so dry, I couldn't finish eating the brisket. The cost of my meal was just under $30 and although I understand costs have gone up & I don't mind paying more but the food should be well prepared! Sadly, this isn't the first time I've experienced dry meat. I'm not sure what the cause is but I hope they find a solution. I have to say the staff were awesome, very friendly & professional. SherryBFoodie read more

Lots of people behind the counter but very slow in taking orders. The tables were all dirty and had not been cleaned. Had the anniversary meal. The sandwich was good but the mac and cheese was old and dried out, not creamy at all. I wouldn't think that anyone would want to serve mac and cheese looking like that. I should have taken a photo to attach but did not. read more

This place is only really good if you get high ahead of time. DO NOT get the jalapeño baked beans please. They literally taste like water. If you do I recommend getting it mixed with the bbq baked beans so you can have a little flavor. I'm not sure if they do that but I know it's be better than just beans that taste like they were just boiled in jalapeño water. The Mac was pretty good and the brisket and ribs too. Next time I'll probably get double rib the brisket was really fatty but after I smoked I ate it all (except the beans, yes they were that bad lol). This is truly a three star place. read more