Every time I go in for a service, Steve Saenz always helps me out. He has excellent customer service and I would be definitely coming back. He has also been great help when I have rented a car in the past. Awesome guy. Always helps me out. Love it! read more

I would like to thank Edwin Coronado for his outstanding customer service. He made me feel comfortable with the purchase I made. He was honest and upfront with me, and I really appreciate that. I know I was a little stubborn at first because I had my mind set on how much I wanted to pay. Edwin was patient with me and explained to me why I was off on the monthly payments and walked me through what I was embarrassed to realized to be simple math. I appreciate Edwin being honest with me and not telling me what I wanted to hear and have a surprise later on. I highly recommend anyone thinking of buying a car to go to Downey Nissan and talk to Edwin. I'm happy with my purchase and I will make sure to spread the word. read more

This Nissan dealer that's over here off of Firestone in South Gate is the worst place you can go to get your car serviced. I was supposed to get an oil change but instead they fix my brakes for $395 that was with the rotors that they say that I needed that he showed me off of phone that belong to him. Normally a video to work and show you what's your car needs. But this time they didn't do that I waited 3 hours for the job to get completed. When I went in there I didn't need no wheel alignment my car was fine the way it was. After I left there my car needed a wheel alignment it kept pulling to the left then they charge me to rotate my tires which I didn't need because I was told to Charlie that the wheels in the front with bad so they hit the rotator. Well I found out today when I went to the Nissan dealer in Cerritos where they are much nicer and they treat all people the same not different because you're black. I was told that I need my tires rotated because the bad ones was on the front mind you those are the same one that was rotated that I got charged $25 for at the Nissan in South Gate. That's why I'm calling the bar of automotive and repair and report them in. I think that location needs to be shut down because they're not fair especially when it comes to African-Americans. They got a big ol son saying that they treat they customers all fair well I plead the difference. People come because they feel that the person that they purchasing from is going to treat them fairly. The width is Nissan in South Gate off of Firestone I I wouldn't trust them they don't treat people Fair and now it seems like I'm out of $395 for a Dam break job. And to add gasoline to the fire they thought I was going to pay them for a oil change for $150 like I was paying them before I found out at a different Nissan location that the brake job is only $42 highway robbery. People of South Gate Please be aware of the cricket businesses that's in your area. read more

Jorge Secaira and joon were amazing. Purchased the car and it was great experience. So many laughs and just a great vibe ! Thanks again for helping with this purchase guys it means more than you both know ! read more

I called for an appointment. They gave me one for 11. I came in and they tell me they are really busy and that it will be 2 hours. Two and a half hours later they haven't even started on the car. So many things to do. read more

I drive a Honda and I still get my car serviced here! That should say it all! Downey Nissan has great service. Randy took care of all my needs and he did it with a smile. Maury was very attentive and went out of his way to please me. The customer service was second to none. Take your car here and you won't be disappointed! read more

I bought my car at Downey Nissan and although they usually provide excellent customer service on Saturday when I got my oil change I was highly disappointed. First off I got 2 free oil changes when purchasing my car and although I now use synthetic oil I had to pay 34 bucks just for using this particular oil. A FREE oil change should be that, FREE, regardless of what oil I use if not explain to the customer when signing that you may only get conventional oil. And usually Downey Nissan will wash my car and once I received my car it was dirty, unbelievable. Another complaint I had is, I made an appointment and when I get there they say that there is a chance I might not get seen since they were busy. And blamed that the people in appointments give them more than what they can handle. If I make an appointment I do expect to get seen obviously the people who schedule other people's appointments should get better training instead of getting a surprise that there is a possibility you won't get seen. Charlie Trejo managed to get me seen so I was very thankful. Never coming back here ever again I really wish I could get back my refund. read more

Great customer service. Murray in the service dept did everything he can to get my infiniti fixed, he kept me updated and got my car fixed the same day i took it in. Definitely will be coming back for my service needs. read more

Always great service and very attentive. Steve Saenz knows what he's doing and assisted us with outstanding customer services. Will be coming back for future services! read more

My Husband and I live about 2 1/2 hours from this dealership. We had seen a car on the internet that we wanted to check out. We were very specific in what we wanted. My Husband had spoke to a lady who worked at the dealership he told her that we would be there around 9 am. We had to leave really early to get there.( I wanted to go to Mass it being a Sunday which was at 8AM. So we got there right after). We were already a little tired and hungry but we had another appointment at a different dealership, in a few hours. so we sucked it up and rushed there to find that the Lady that our husband spoke to would not be in for 2 hours, this should have made us upset but we got the great pleasure to work with Nancy Suaste she was awesome not only did she find the car we needed she worked at getting us better financing then what we were already approved for. Then we met Michae l(sorry forgot his last name) he did all the paperwork. He explained everything and didn't pressure us to buy things we did not need. He was kind, funny and engaging may the tedious job of car buying paperwork fun. So we have bought the car and we were done. Nancy knowing we were tired and by this time starving made sure that we got a hamburger (they were doing a Labor day weekend cook out) and even bought my husband a coke. Micheal brought us cookie's just so kind, Then Nancy took the time to show us all the options that our car came with. Just door to door awesome service. I will be getting my next car here for sure. read more

I have to say that this was a pretty hassle free car buying experience. Worked with Juan and he was straight to the point. Obviously dealerships are looking to make profit so they will high ball you at first, but once we talked, we got to working with real numbers - none of that 4-6 hour back and forth arguing over price. It took us more time to sign paper work than work out numbers. Def worth checking out. read more

The employees are porfessinal and very kind. I felt very confertable, the cashier named connie was a very nice and buetiful person. She is a keeper. Nissan I will return for further services. Thank keep up the good work. Mr. M. read more

This is my second rental with Downey Nissan. Once again Steve was very helpful and gave me an excellent service. Two thumbs up for him...

Service Team is great! Bring my Altima and Rogue for all my services. I'm a fan!!!

Steve Saenz is always help me out he always answer my question and very helpful 5 stars

My fiancé purchased her altima from this dealer few years back. She has never had a issue that they couldn't resolve. She has always been happy with their services and now use there car rentals for our traveling needs read more

I recently bought my 2nd car from Downey Nissan yesterday and I could not be happier! They accepted my trade and gave me a very fair offer for it. The price of the new car was a sweet deal. The staff was great! Not once did I feel pressured to buy anything. They were very helpful and accommodating. I know I'm a hard person to negotiate with and they made a very reasonable offer on the vehicle I purchased. They beat the asking price (by far) from other dealers that I was going to visit. They made it really easy for me to decide that I would getting the best deal possible here at Downey Nissan. Thank you to my salesperson Ricky Avelar! Thanks to Matt Alexander for helping me out too and Randy Toro in service who gave me a breakdown of what I would get in my 1 year maintenance offer and to Elizabeth in finance who explained my contract in detail. Cherry on top is my wife loves her new 2018, pretty red (her words), Pathfinder! All this sounds too good to be true, right? Well, it happened! Thank you, Downey Nissan! - Jonathan Gomez read more

My experience in this dealer has been very frustrating and also exhausting: explanation of why... I buy a car in the year 2015 was new nissan sentra I was helped by seller Rodolfo Duarte at that stage of the purchase of the vehicle everything was ok , we arrive at an agreement in price, how much would be the monthly payment all those points . But when I entered the finance stage the employee of that department named Bryan was explaining my contract and when I arrived at the explanation of my interest in financing my vehicle, he dont want to tellme how much the interest rate was for financing my vehicle and say: (Bryan employee Downey Nissan Financial deparment): If you not buy extended warranty to your vehicle your APR% of interest would move to almost 10%APR but if you purchase would drop to 2.9%APR Something that obviously can not happen because your interest rate is not governed by whether you buy a guarantee or not if not by such way is determined by the type of credit that is individual... the financial agent (bryan) used the tactics so LIAR and DISLOYAL when selling me an extended warranty for my vehicle. read more

This is the worst experience I have ever had. To start off I had been talking with them for a week or so because I saw online they had a Nissan Altima 2018 for $19,000. They told me they had a Nissan upgrade program and that if I've made 12 payments then I will be able to simply upgrade my car. Upon arriving I wasn't seen by RICKY AVELAR until about 7:10 even though I had an appointment at 6:45. After that he walked me out to check out a Nissan Altima same one I saw online however the asking price on this one was $30,000 which was a lot more then what I saw online. We then told him about the price we saw and he said that they can lower the price with rebates they have HOWEVER he had to run our credit first and make sure we qualify for them. When I saw the price on line I checked the terms and conditions and it never said that. I told him I wanted to get my car appraised first before even running my credit and he said "we can't do that without running your credit first" which made no sense to me and then he got upset and was like well what do you think your cars worth. He asked for the year and the miles and he said it's about $4000 yet when I went to another dealership I was actually told they would give me $7000 for it which made no sense. He then left to go appraise my car after much back and forth and he was clearly upset. Took then about 45 mins to inspect the car. He never mentioned the Nissan upgrade program and seemed very disinterested in trying to help us. When I called over the phone the manager told me "we work for the customer since they are the ones who provide us with business so we will work with you." I felt like they were actually going to help me however take sad that this philosophy is not reflected in their employees you can clearly see they are all there to simply try to rip people off. Don't go to this Nissan dealership and if you do DONT LET RICKY ATTEND YOU! read more

All day for nothing, worst customer service ever, took vehicle in for oil change and front end suspension, arrived at 8 am, at 3 pm, vehicle wasn't touched nor phone call received, when at arrived at 315 to inquire service rep didn't care, I asked for vehicle back, will take my service somewhere else read more

I love this place from the time you enter the service drive your treated like a valued customer. I bought my Rogue here and I continue to bring it in for service...I am just so happy with them. Keep up the good work! read more

Jairo in sales was amazing!! Awesome guy. Down to earth. I went in for a used car. He was able to get me in a brand new Sentra for the same price!!!! Again, He was amazing. Xo. read more

I purchased a van yesterday from Downey Nissan. Wonderful, simple experience. I was in and out with a car in less than two hours. Nick Hameed - was amazing and extremely personable and professional. The salesperson - was really polite, and not pushy at all. I had called previously - they had the car in the front lot waiting for me to test drive, when I reached there. This is what a car buying experience should be really like. read more

Every one is Very nice, professional, and thorough. The waiting room was clean and comfortable. The TV was not too loud and annoying. The work desks were clean and the seats were the most comfortable ever. This is the BEST Nissan I have been to. read more

The overall service was excellent! We were quickly informed of the problem with the vehicle and it was fixed in a short amount of time. The Service team was very professional, courteous and efficient. I highly recommend the service at this dealership. read more

In working with the services department they were friendly and quick. They were upfront about costs and there were no hidden fees.

HORRIBLE SERVICE!!! I asked for a shuttle to pick me up from my house to the dealer after my vehicle was already serviced. I told them that I work at 1:30PM and they NEVER told me that they couldn't make that deadline.So now I won't have my vehicle on time to get to work. I am never coming here again. read more

My visit started out on the right foot, but things took a drastic turn once I finally got my vehicle home. I had previously visited a Volkswagen dealership and viewed a 2016 Volkswagen Jetta, unfortunately the price was not to my liking or budget at the time. In hindsight, I might've too the deal with all the h*ll I went through. So I went online, seemingly a good idea at the time and found my Jetta at the price I was asking, which led me to Downey. At the first dealership, the salesman showed me all the features, opened the trunk and allowed me the complete experience. At Downey, the salesman, who will remain nameless for the moment, didn't show me anything, just allowed me to drive the vehicle. I should have walked away then, but I really wanted that car, even though there were noticeable scratches on it. To make a long story short, I got the vehicle, being ferried out the door quickly by the financial manager, who wanted me only to sign first while he explain everything afterwards before the final signature. I get the vehicle home and low and behold, none of the electronics, save the instruments and radio work. No Bluetooth or navigation, plus the SD card was missing. It took months to sort the ordeal out, not to mention many unanswered calls from my salesperson, and a missing used car manager who had all the access to what I needed. In the end I ended up taking the vehicle to a Volkswagen dealer, in a town over luckily the car was under warranty and the fixed it. My thing is why did you sell me a car that wasn't fully functional? To all out there take my mistake and learn from what I wish I did, look at everything! read more

I loved my experiense at Downey Nissan they were the best. I bought a 2011 Nissan Rogue and I was treated like I had just purshased a Bentley. The sales team is awsome and fair we got a great deal after looking and reserching for a while, we got what we wanted. I took it in for my first service and the service dept is fantastic the service advisors are great and funny. Other dealers I've been to the cahiers are not so nice but here they were all smiles and very helpful. The only thing is the car wash which is free but it may take a while other than that I'am a fan. read more

Downey Nissan I can personally say they have been one of the most honest dealerships. I have owned a Nissan since 2000 and I am on my 4th Nissan. I always went to Cerritos Nissan for service. Their dishonest ways pushed me to Downey Nissan. Downey Nissan has always been honest with me. Downey Nissan service department does a great job!!! read more

I went through TrueCar which is supposed to be a no haggling app to search and buy your car. I talked with a Nissan internet sales manager, Oscar, and came in the next day to see the car we discussed in an automatic. When I arrived, Oscar handed me off to Enrique who told me that he did not have that car on the lot. He continued to try to sell me the higher in models, and I engaged. We test drove the Versa S plus (without power windows and locks) and then sat down to talk business-- We decided we wanted the power windows and locks and therefore would be going with the SV model. Enrique guided us through the process, inserted discounts, rebates and whatever else necessary to get us where we needed to be. They ran my credit and all that was left was to test drive my actual car and sign the paperwork.-- Where does the 1 Star come in? It took them 45 minutes to find the car, he had to go to another lot 2 blocks away. Finally Enrique pulls the car around and... its the wrong model. He brings the same S plus with no power. (if I were to jump to conclusions, I would say he couldn't find my model and tried to give me the S plus at the same price. he pulled around the model from 2 blocks away that we test drove, when he could have retrieved the one right outside if he honestly thought thats what I wanted)... anyway, we went back into the office and looked at what it would be for the model I actually wanted and it was outside of my price range. I said I would come back the next day to see what I could come up with, but no need to take the 3 hour trip if it wasn't realistic.-- I get a phone call the next day about 30 mins before they closed from a woman asking what went wrong and how they can get me what I'm looking for. I explained my needs to her and she said it wouldn't be a problem, remind you, she called me... she places me on hold and patches Enrique in who asks me, What happened to you? I was clear from the beginning, I got you everything you wanted and you didn't even call! You don't appreciate how much work I put in, thats the model you wanted! I spent a lot of time with you, you could have called to tell me you weren't coming, you missed your appointment etc. etc. etc.-- FYI i didn't make an appointment-- I couldn't get a word in and was shocked at this change. He was reprimanding ME after an agreed miscommunication! I explained that to be clear, I would not be purchasing a car with Downey Nissan and disconnected the call. I must admit I didn't see that coming. My experience may not be an everyday thing, but based on the reviews, they seem to have their share of problems. Don't let anyone convince you, impress upon you, or bully you into how you will spend your money and the next few years of your life. I'm sad this is how it ended, but will move on either way. read more

The only reason i put a 1 star on my comment its because it doesnt let me go lower than this. Worst place ever,bad service not legit. Ive been dealing with a car problem for the longest. All i needed was a diagnostic stating that i took my car and its just bad. Well they said mechanic couldnt find anything,even though i stated its not the first time with this problem and that im the one driving it all the time not them so i know whats the problem. I asked if the mechanic could ride along so i can point the problwm but they didnt wanted to. "Theyre professionals" yeah really but this aint the first car ive owned.. For my understandings if you take a car here the mechanic gets comission out of waht ever he has to do on the car and thats why they always"advice" you of major due so call things on your car..so since they were just going to do my oil change and diagnostic. Nothing out of pocket they figure why waste time if we are not going to charge anything... I can keep going and going but i wont all i have to say is this is a bad experience with this dealer and Nissan.. read more

I will keep this short, I reserved a rent a car from your rent a car dept. a nice gentleman name Maury took my call because Steve Sanez had me on hold for 10 min. and I called back and Maury apologized for the wait and offered to help, he took my request and told me to be in on Friday before 6 pm due to the paperwork involved with the rental process. I got there at 5:40 and Steve had my name and reservation on a post it on the wall near his desk. He told me that he did not have my car nor a car for me, I told him how is that possible if I reserved it? he said I can upgrade you and you would have to pay the difference. How are you accommodating your customer and what kind of service are you providing when your customer makes a reservation and you so not make good on your part? I had a very important business trip that turned into a nightmare trying to figure out how I will get there and back. Not fun at all. Service and accommodation for a customer no good (bad) business. No apology no words of kindness Just "go to your nearest rent a car see if they can help you" words from- Steve the service advisor read more

Today was a reminder of why I stopped coming to this location three years ago. I called to see if my battery was still under warranty and was told that while the 2yr full warranty had expired,I'd still be able to pay a prorated amount to have it replaced. After 15 minutes on the phone, I was told my out of pocket would be about $40. I arrived 20 minutes later, waited over an hour to be told it would cost $107! Big difference. Then the service rep Carlos went on to say the a peice of the stick that holds up the hood of the car broke off and it would cost $26....for something they broke...and had the audacity to say it was normal wear and tear...Please...even if that were the case, I would have said, I apologize,This happened while we were diagnosing the vehicle but we'll take care of it. But we didn't get any of that except a list of charges..I simply asked for my car so I could leave and then they came back with a lower price...I left to Costco and purchased a battery for less with a longer warranty. Nissan needs to remember that most things can be purchased just about anywhere but customer service is everything and they are lacking big time. I will not be coming back to this location. read more

Horrible customer service. I would never purchase a vehicle here nor would I ever recommend this place to anyone. The lady showing the vehicle was awesome but once she passed us over to her "boss" - and I use that lightly - it all went downhill. I personally work in an environment where people call my office and at times scream at me or tell me off out of their own frustrations with things not going the way they would like. I can deal with it and since I know how to do my job, I can usually diffuse the situation. I would never respond to them in the same manner. Well this wonderful manager decided to act like a child and respond with rudeness. I have never in my life heard anyone treat a potential customer this way. He felt like he needed to tell us: "do you know how much money I make?, this deal doesn't make a difference". How incompetent can a manager be to feel the need to make a comment like that. I hope this review deters at least 1 person from bringing their business here. read more

i had an awsome experience with downey nissan, i am a middled women, went by myself and i know you've heard the horror stories about that, not me, andrew my salesperson, was not pushy, i told him my budget and payments i can afford, i drove off with a 2014 nissan versa note with low monthly payments, i luv my car i also want to thank the finance guys, enrique and brian for working with me, i will be refering all my friends to downey nissan, thanks guys for the first every good experience with a dealership, others were horror stories. maria p. read more

great atmosphere great salesperson...highly recommended Octavio he will do whatever it takes to help you get the vechule you desire thanks Octavio read more