Be careful Seniors when purchasing a vehicle here. Once you sign your stuck. i was definitely taken advantage of. if you don't know it will cost you instead of them finding ways you can save. It seems they found ways to cost me and warranties less. My car has been a lemon ever since i purchased it. Several calls to the GM and a visit and they gave me 20.00 gift card. read more

We are so pleased with the level of service we were provided when we came here 3 weeks ago. We were thinking of purchasing a car and were on the fence about switching from Toyota to Nissan. Once we arrived we were greeted by Eric one of the nicest reps I've ever met. He was knowledgeable and very helpful. Not once did we feel pressured or rushed. He gave us his opinion and it was up to us to make the decision. We were then helped by Michael the sales manager. He was so friendly and made sure everything went smoothly. He ran some numbers and we were able to negotiate a price we felt comfortable paying. Overall we appreciate all the professionalism and friendly service from Eric and Michael. We will be back here the next time we need another car. read more

The worst place ever never in my life will I invest my money in this place again or never buy their electric cars. I never in my life have experienced negative equity for a car that really doesn't work at all. So many problems with their electric cars and when I tried to return it to purchase another vehicle they tried telling me to pay double than what I paid last time for the down payment and double the amount a month. It is ridiculous how they don't value their own brand. Ford is the only place that really worked with me and was able to get this dumb electric vehicle out of hands. Never again will I go here ! read more

I bought my wife a Certified Pre-Owned 2021 Versa from here last year. It started having minor problems, and now, only a year later, it died on us. The computer had to be repaired and reprogrammed, costing us over $3200. We usually use my car when we go anywhere, so my wife was probably driving it below the average amount of miles in a year, yet a 4 year old vehicle that had been "Certified Pre-Owned" couldn't even last a year without major repairs. My Prius is 5 years older with more than three times the amount of miles on it, and in the five years I've had it, it has only had one issue so minor that it's not even worth mentioning. Just letting everyone know that apparently that "Certified Pre-Owned" doesn't mean much, if anything. Biggest rip-off I've ever experienced. read more

I purchased a defective car here. Despite my 100k bumper to bumper warranty they will not fix the defect. I contacted corporate & they gave me BS as well. I learned because the NV has been discontinued. They are not honoring my warranty. Due to door being placed on wrong. Door latch broke. I asked them to fix it. They would not. Claimed Door needs to be fixed first. They would not fix door. They sent me to Cerritos. They sent my to corporate. Nothing has been done. Next step will be to file a lemon law read more

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I just want to thank Rodolfo and Steve for making possible the deal I was looking for. Besides the deal, Rodolfo was so patient and help me out to clarify my thoughts to make my final decision. I'm so pleased with the service I received. Thank you guys. read more

Seems like after new management and staff the service department has gone downhill. Advisors are rude. Any service is taking forever. Way to expensive and the techs seem to be lazy just hanging out I would suggest Cerritos or Orange County dealerships as this one has become unreliable. read more

Great experience yesterday at Nissan! Stopped by after work yesterday to check out a car I had been interested in a while. Ty made it easy & quick !! Arrived , checked out the car, test drove & signed. Ty was very helpful !! Thank you for your great & efficient assistance read more

Downey Nissan - Car Dealers Near Me - Downey, California

Súper Feliz Con Mi Compra!!!! Esta es Mi Segunda Compro Con Erick Mercado!!!! Este Hombre Es Realmente Un Angel!!!! Nunca Pensé Que Podía Comprar La Camioneta De Mis Sueños!!!! Muchas Gracias A Erick, y A Downey Nissan Por Ayudarnos!!!! read more

Downey Nissan - 2024 Nissan Pathfinder - Car Dealers Near Me - Downey, California

Great and fast service ask for Paul if you want great customer service he will get you in and out in a jiffy. Premium amenities are always available and free. read more

So I bought a deal of 7 oil changes for $249.99 for my Altima and been coming here for oil changes for the past year or so. Horrible on time like you can't even imagine. Not a single time they finished the oil change under 2 hours. I understand that they do a car wash and an inspection but 3 hours wait time is crazy. Keep in mind that I always make an appointment. I'm there right now and went to check on my car after 2 hours and the service adviser was like "It shouldn't take so long it just went in". It just went in ?? I have been sitting here for two hours lol. read more

My husband and I just bought a Nissan Rogue SV from this dealership and they made this experience the most pleasant one ever! We were helped by Jorge Ruiz, Jason, Jimmy Rodriguez, and their GM Join, and we can't thank them enough for making this transaction as smooth and transparent as possible. This is the place to come to if you are shopping for a new car. read more

Downey Nissan - Modern and clean dealership - Car Dealers Near Me - Downey, California

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My experience here at Downey Nissan was EXCELLENT! The customer service was great. They worked with me and understood exactly what I wanted. My sales girl was Angeles, and she was GREAT! She took her time and explained everything to us. The other two gentlemen attending us were great too! My overall experience was great. Very happy with the purchase of my new car! read more

Downey Nissan - My new 2023 Nissan Altima zero miles! - Car Dealers Near Me - Downey, California

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If you come ask for Cesar Paniagua, you will get the best deal you can find. In Downey Nissan have inventory for all you needs no like others. After the deals, discounts and all the rebates, keep in mind you are getting the best service ever. I'm one more happy customer with a new Nissan Thanks Cesar and Jun for all. read more

Downey Nissan - Dealer entrance - Car Dealers Near Me - Downey, California

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Very great deal very great person come see Matt at Downey Nissan he will get you right very helpful nice guy

Great experience with Downey Nissan!! I just got a a Nissan Ariya Engage from this dealership, and I just enjoyed the experience and the service quality. My salesperson was Martha Santoyo who made everything go smoothly with absolute transparency. Also, thanks Steve for giving me such a good deal. Thank you so very much!!! read more

5 stars because of their service rep Paul, He was very attentive, thorough and overall amazing. Thank you! read more

MR. Renés was such an amazing sales person made my car shopping experience so easy. As well as was so kind read more

Eric Mercado is absolutely amazing!!! His customer service is amazing!! Went out of his way to help us with our car. If you are looking at a Nissan, go see him at Downey Nissan! Highly recommend!!!!! read more

PARTS DEPARTMENT: My review is for the parts department. The sales and service staff need major work. To bad, it's a fairly new location. The Parts Department. If your in need of a part call CARLOS A. This guy rocks and knows customer service. I recently called for a part and came down to meet Carlos in person. He was great, courteous and knowledgeable. He helped me find an unusual clip for a Versa. He listened to my description and knew what I was looking for. I just wish the sales and service team knew a little about customer service like you do. Keep up the good work Carlos A. read more

they day I purchased my car was beautiful David is truly such a patient person but after calling finance for 15 days they finally called back this would be the fourth nissan .i dealt with cerritos nissan all these years but looked at all the Google reviews for downey and it was nothing but praise. I should have looked on yelp. My sister has loved all of our nissans.and she will be ready to purchase in June. I will save her the agitaton. read more

Do not shop at this Nissan dealer! I came here looking for a used car because I don't need anything new. Found a Rogue that I liked that was used and 2 years old. After I test drove it one of the dealers Andrew was trying to charge me for everything little feature that the car had. After a bit of back and forth a different man named Michael came and made the price a lot cheaper but we didn't come prepared for purchase. So we left and came back the next day and Andrew was changing the price and being very rude. He said "the price Micheal gave you was only for that day " like what. So we left and found the same car for much cheaper. read more

Iggy(Ignacio) was very helpful and informative helped me with my car and gave me and my husband the best family car we were very blessed with help and the time and effort read more

Downey Nissan - Brand new rogue best family family just bought from Nissan with Iggy the salesman - Car Dealers Near Me - Downey, California

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Take the drive to Alhambra or El Monte. This place is terrible. They have 1 eTech (it's what they told us) and so good luck if you have an EV. They'll gaslight you and tell you there's nothing wrong with your car but they weren't there when it stranded us at Target. So let's make this easy with a bullet point list: - our advisor never showed to our 8 am Appt and if it wasn't for the Christmas spirit demonstrated by the advisor next door, we'd still be there. -we told them there was something wrong with the EV System because the light came on. But I guess we're deaf and dumb cause they told us that there isn't. - they had no problem charging us $180 for a diagnostic! Yup - for a guy to plug it in to a computer and have coffee while he waits. - they had the balls to "Recommend" that we have them change the cabin filter ($85) despite me having recently changed it myself for $16. -they had the double balls to recommend a brake flush - we just did that within the last year ($145). No thanks. We're going to @Electric Ave. in LA on Hyperion Blvd for regular service and if we need Warranty work, we'd rather road trip to El Monte or Buena Park than get screwed again by these guys. Do yourself a favor and go elsewhere. read more

Where do I begin? Ashley and Steve, both of you are incredible!! They worked so hard to help me where they could and gave me the best experience I have ever had in a car dealership. This is the place to get your cars from! I walked in expecting to get the same answer I have been given and I ended up leaving with a brand new car. Ashley immediately helped me find a car that best fits me and was super welcoming and helpful. I have never had a car salesperson be so patient and understanding. She gave me great options along with some knowledge which made picking a car easy. When it came down to the total price and monthly payment, Ashley and Steve worked their magic to create an amazing experience. Along with that, the whole staff is so welcoming and helpful. read more

Very disappointed in their service today . I scheduled my service appt for 11:30am. Got here at 11:15 for an oil change. I was told 1.5 hrs will be done. 3 hours later they are barely finishing up with my oil change. They said there mechanics had to go to lunch . I have things to do today and now I'll be late to everything because there mechanics had to go to lunch around my scheduled appt read more

this was my first time coming here and i had a very good experience adrian helped me get the car i wanted i came in here on a budget looking for something affordable and reliable and he did his very best to make sure that was possible i will be coming back here definitely read more

I don't even know where to start because I'm in shock over what happened to my amazing family and I at this horrible excuse for a car dealership! I'll start by saying we came in to this location as it's our home location to do a lease trade on my daughters 2020 Sentra that turned out to be a Lemon and is in a full lawsuit as of last year. Our lease is up July 3rd and our Lemon case hasn't been settled so we have to at least look into our options on how to trade the car in or just term our lease. We went in this last Thursday and couldn't seem to come to any deals with Jose L. Just as we were about to walk out the manager on duty Mario comes out and says for the inconvenience of our car having so many issues he's going to give us a great deal with no money down and the car my daughter wanted as well as payment she could afford. It was late so we decided to think about it and come back yesterday the 16th. We came in for the deal we were offered the night before and tell me why we were being offered everything but the zero down??? We sat there for literally 4 hours trying to work a deal and out of nowhere another sales guy Jimmy comes over and asks Jose our sales guy to unlock the vehicle we were working a deal on so he can show another customer. I didn't think anything of it until Jose walked away and Jimmy comes and takes the keys off our table and proceeds to take the other customer for a test drive! Jimmy was extremely rude when I asked him why he took someone on a test drive in the car we are working a deal on. Jimmy said it was his deal very rude and walked away. At this point my family and I are in literal shock that 2 sales guys are trying to sell the same car! You have got to be kidding me so I walk over to the office where I see the manager Mario and he says it's normal protocol for 1 car to have more than 1 deal being worked on at the same time. In all the years of leasing or buying a car whether it be for me or a family member I've NEVER experienced such unprofessional and unacceptable behavior by a sales team! At this point we had it with this horrible sales team so we get up to walk out and get stopped and are told they'll let us pick another car and work an amazing deal for the inconvenience! We were so upset but convinced my daughter to go for another vehicle even though it wasn't what she wanted. We asked if they can find the same car at another location and were told it was sold out everywhere! We were at another Nissan dealer the day before and we saw an Altima just like the one we were making a deal on but were told they checked and it's now sold. At this point it's getting late so then we're offered a 18 month lease because if we just turned in the lease we currently have we would be a charged $950 to restock and about $500 for the miles it was over! We felt pressured and like we had no choice but to make a deal there! During the time we waited for a final deal my mother in-law had 3 dog treats in her pocket from her dog and put them on our table and playing around said to Jose our sales guy give these to your rude sales team. Jose took it upon himself and went to the office with the treats and gave them to the team as a joke. We didn't hear anything after that and everyone laughed it off and we went on to finalize our deal. Since it was already 10pm after we signed all paperwork we were asked to pick the car up 1st thing in the morning and it would get serviced, washed and gassed up. Come this morning my daughter sends Jose a text he says the car is in service and it would be ready between 12pm and 1pm. We arrive and look for Jose and he walks up and looks very disappointed and says we can't take the car today anymore. We ask why and he says because of the dog treat joke from the night before. Like are you serious??? WTH!! He says the managers want an apology before they give the car to us. I said I didn't do anything why would I apologize? Jose says they want my mother in-law to call! Like OMG! I call my mother in law and tell her what's going on and she says ok let me talk to the manager! Jose then says to hold on so we go outside in literal shock to wait. Jose comes back out and says they are terming our deal and it would be voided! Apology will not be accepted! Like Wow! Just Wow! In this case I guess it was a blessing in disguise because my daughter wasn't fully happy with the car she was getting anyways. Give me back my down and copies of the voided contract because we will not be responsible for the car we didn't take home! We end up back at another Nissan location and they still had the car we wanted there and the color Downey told us was out of stock everywhere! We also were able to add my daughter to the lease that Downey said we couldn't add her to! We came to find out DOWNEY was just lie after lie and were just giving us the run around for 8 hours! Get it together Downey Nissan and learn how to take a joke! PERIOD! read more

My mother stepped into this dealer at 2020. The guy named Johnny (maybe either hispanic or asian, nickname jayjay) sold her two cars and didn't bother to explain the full details of the transaction. 4 years later we have been told we were in a lease contract. We will never buy a Nissan vehicle. The dealers are sharks only looking out for themselves. Cuidado mi gente este lugar no los ayudara. Puro estafa aqui read more

I was very pleased with the service I received in purchasing my 2020 Nissan Altima. Having a detailed and informative site made it easy to pick out exactly what vehicle I was interested in. My appointment was made and when I came to the dealership Jason De la Torre was very professional and explained all the great points about the car, showing me how things worked and sharing his personal experience when renting the car for a weekend. I have not much experience with buying cars -- the last time was 10 years (and 190,000 miles) ago. I had no reason to be nervous. Everything was explained to me in clear-cut fashion and I felt very comfortable making this purchase. I was treated very fairly and I'm very pleased with my purchase. I was a great experience. Jason De la Torre is to be commended for being a great customer service representative and a great salesman! read more

Downey Nissan - Car Dealers Near Me - Downey, California

I had problems with my Nissan Altima and was going to trade it in and I had a great experience with my sales person Angeles. She was so patient, nice and was able to help me trade in my altima and give me a great deal on my new Sentra it's perfect for me, I've had it for about 2 months now and I love it! Thank you again Angeles for helping me out! read more

Downey Nissan - Car Dealers Near Me - Downey, California

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Thank you to Jose and Marcus for the pleasant experience!! They made sure I was taken care of and had all the information so that I was prepared to make a great purchase. They were able to work out a deal that worked for me and I appreciate it!! read more

Downey Nissan - Nissan Downey - Car Dealers Near Me - Downey, California

Dishonest from the get go...skip this dealer. We went there to buy an advertised vehicle and they first tried to avoid honoring the advertised price, then tried to tack on an additional $3700 above the advertised price and pricey financing our way. We walked and found a dealer who sold us what we wanted without the hassle. Their loss. read more

I took the car in because my transmission was screwed.. they said it was covered by my warranty.. after 2 days of not having a car they finally gave me a rental for 1 day and returned my car "fixed" "the transmission was rebuilt" Took the car in again for the second time this year except i took it to another Nissan dealership, because of some mechanical issues and you can only guess.. the transmission was never worked on according to the tech at this other nissan dealership and NOW i need the whole transmission rebuilt if not replaced depending on when they actually go in.. i was still charged 700$ for services at this dealership for work that wasn't even needed. read more

Todo estuvo muy excelente el vendedor César que nos atendió desde que llegamos muy amable muy atento y muy carismático todo momento nos ayudó mucho nos explicó bien y también su manager de César que no recuerdo su nombre muy amable el muchacho que nos atendió en la firma del papeleo explicó todo muy detallado todo excelente si los recomendaría al read more

My fiance and I went here to try to purchase a 2021 Nissan Sentra and we got a call from Tai Ngo for *verbatim* $23,000 out the door including taxes, DMV, and registration. I repeated many times what he said to make sure that we both understood him well. Hence, I told him, if that's the price you said, I will come to you right now. Right when we got there, Tai gave us the quote and said "I don't know what changed. I don't know what happened." Apparently, they claimed that it must've been a misunderstanding / miscommunication between his manager and him or between Tai and us because they just meant that it was $23k for the car itself. What really upsets me is when his manager said "if it's too good to be true, then it is." His demeanor was an insult to us. It felt like he used that tactic to reel us there and then changed the price. I felt like he purposely did that just to waste our time. In the end, I went to Nissan in Garden Grove and these are just great people. Their salesmen are very knowledgable, patient, and real with us. They gave us a great deal and I highly recommend you guys to go to Nissan in Garden Grove. I would've given them 0 stars but the one star is mainly for Tai. He was very straightforward and treat us with respect. read more

They have bad customer service the people in the front just sit there and don't open the door or great you only if your dress nice and look wealthy read more

Downey Nissan - Car Dealers Near Me - Downey, California

DO NOT BUY A NISSAN! AS you can see from the moment I purchased this car I've had problems from my first review! I have 48k miles on my car and my transmission went completely out when backing into my driveway. I was stuck blocking the street like an idiot! I had to go back n forth with Nissan before they admitted they know about the transmission issue! Then they tell me my axle needs work! When I purchased my car I told them about the pedal grinding and a clicking axel noise I would hear when I turn my wheel! They checked my car and said nothing was wrong! I was on the 105 freeway going 70 and my car lost power! I almost died because Nissan sold me a brand new lemon! Can u imagine spending 33k, don't even have plates yet, and your car stalls on the freeway???? I had a brand new car with a bad transmission and bad axel!!! I purchased this new car because I took my Altima in and the transmission was bad. I figured better to buy a new one than spend 5k fixing the old one. Then that same day they sold me a new car with a bad transmission AND axel!!!! Nissan mailed a notice out about their transmissions just recently and how to get a replacement or reimbursed! My transmission has been done but I will still have to come outta pocket for my axel! I wish I could pick this car up and YEET IT at the person who sold it to me! I will NEVER BUY ANOTHER NISSAN! They KNOWINGLY sell u junk and once they get your money u don't matter! read more

Buyer beware: This dealership will sell first time (and/or buyers who are on the autism spectrum) worthless "options" on a Nissan Certified Pre-owned vehicle (which already includes extensive warranty protection). Last July, Downey Nissan turned a $21,000 purchase into a $28,000 purchase by adding on options with little to no value to the customer. They took advantage of my adult daughter. -$2,500 for a duplicative unnecessary warranty (why sell this on a Nissan Certified Pre-owned vehicle?) -$3,240 for a "GPS Tracking Service" (for "5 years of service"). The hardware for this type of service can be purchased for less than $20, and monthly service fees are about $7. Charging $3.240 means either it is a purely predatory product designed to cheat unaware buyers, or that they think it is reasonable to pay for 38 years of GPS tracking service fees. At most, such a service may reduce insurance costs by $150/year. The loan officer, when confronted with this predatory priced product lied and said that 95% of Downey Nissan customers buy this service. This added 15% to the total price of the used car. -$995 for the oldest used car scam in the book, "undercoating." While the forms did disclose these as "optional" services, to a first-time buyer, it's difficult to read the fine print to understand what can be rejected. Why would Nissan affiliate with a dealership that allows such shady tactics as selling a warranty on a car that already had one and a predatorily priced GPS tracking service that the seller never instructed the buyer how to use or what it was for. See attached loan document. Yes, they disclosed these "options," but they shouldn't sell add ons that are worthless to their customers. In short, Downey Nissan lets its' salespeople make huge commissions on worthless add-on's to its used car inventory that are only sold to unaware buyers because of dealer financing versus value to the customer. My daughter got "taken" by their unscrupulous salespeople putting in add-ons to the tune of over $7,000 of unnecessary options on a car that was supposed to cost $21,000. See loan document photo. Caveat emptor, for sure. Bad look for Nissan. read more

I drove in from Riverside looking for particular vehicle. I made an appointment at 10 o'clock with Martha, the sales woman, what amazing customer service I got. She had are mazing patience. I looked at four different cars. I I felt like a value customer at my age. I've had experienced buying many cars. By far, this was my best experience ever the three employees that help me out Martha, Andrew, and George thaynk you so much for amazing customer service. read more