First off, Downey doesn't usually cover the west Los Angeles area. they came out because the insurance company booked them. I am very glad they did come out. JT and Javier were truly lifesavers as we experienced a gas shutoff from the Gas Co because of a gas leak. They came out and provided an estimate to the insurance company and all parties agreed to begin repairs first thing the next day. Throughout the whole experience, they were professional, punctual, very communicative, and answered all the questions we had about the repairs. They really went above and beyond in getting us an answer for our specific situation, as well as making sure that all of our problems were resolved. read more

I woke up today to my service porch being flooded by my water heater. I called my insurance provider. They use Downey to cover claim calls. Jackie from Downey Plumbing called me in a few minutes. She scheduled me in for the first appointment tomorrow. I am old, I need hot water. Jackie said that she would call me if someone canceled and they could get to me today...and about an hour later, she called and said that a plumber was on the way! Eric showed up, made friends with my little rescue dog and got to work. Because of a service contract problem, Eric was unable to fix the problem. He called my insurance provider to see if there was any way that they would cover the cost. He really went to bat for me. When it was clear that it wasn't going to work out, he carefully explained to me what the problem was. Who knew that I could understand plumbing BUT he made it simple and even left me a diagram as to what needed to be done. Plumbing problems are a head ache, a back ache and a toshy ache but LOL, today, Jackie and Eric, took pride in their work and I am so grateful. Downey Plumbing, thank you for really providing customer service at it's best. read more

I belong to this home warrenty service that i pay every month for.So my water heater was not working and i had no hot water,it was to cold to take a shower.So i called my home warrenty service to come and check my water heater.Well they said they will come next wedsday from 2:00pm too 4:00pm.I ask them if they could come any time sooner because we have no hot water in the house.They said no and that they were sorry.Well i called downey plumbing which i have called before and they said yes" they could come the next day.Well they came and found that all i needed was to light the pilot light.And they checked everything else to make sure everything was working ok.Now we have hot water and we can take our showers now with comfort.Thank you downey plumbing for being there when we needed you. read more

Downey plumbing did a repipe for us in May of this year after a pipe burst under a bathroom and bedroom . Our insurance adjuster said they would reimburse us for the portion that rerouted around the area of leaks . We paid in full upfront . When the job was complete I ask for for an estimate for the portion of work that the insurance adjuster said they would reimburse us for The owner of Downey plumbing refused to give us an estimate for that portion of work that we would have been reimbursed. The owner basically said I got my money fuck you ! This would have taken no real effort to have priced that portion of work that the insurance adjuster had agreed to reimburse us for if Downey would give an estimate for that portion . There was absolutely NO EXCUSE for the OWNER of Downey to basically tell us to get fucked I don't care if you get reimbursed for what you are owed . Anyone should consider this before hiring Downey . Tom Hubbard / Janis Fitzsimmons of Palos Verdes Estates ,Ca. read more

Downey Plumbing replaced about 30 feet of drain pipe, From the washing machine and about 3 feet drain pipe that was in the wall and had to cut the outside brick and plaster. Anthony was very professional and explained everything in detail, this helped so much because my parents are older, in there mid 80s and showed them the 60 year old pipe that was very badly corroded. They had the outside wall all fixed and looks like it was never cut out. Thank you very much In this very crazy time we are all in. read more

We had a shower head leak and Marcus and Will from Downey Plumbing showed up with masks and shoe covering booties and went right to work. They showed up when they said they would and diagnosed the problem right away and fixed the leak pretty fast. We are very happy with their service and would hire them again should we have more plumbing issues in the future. They were courteous and professional. read more

We needed a plumber to locate where some plumbing connects to for a garage ADU conversion. Marcus Hernandez arrived on time after giving us a 15 minute courtesy call. He was very professional and clear when explaining the situation. I would highly recommend requesting Marcus for any future plumbing needs. 5 star man! read more

Marcus from Downey Plumbing and Heating was just in my home to clear a drain in my bathtub. What a nice, polite young man ! He was extremely efficient without being aggressive. Thank you. The drain now works like it was new. read more

Marcos from Downey Plumbing unclogged our sewer system last week due to roots problem. We have been having this roots clogging problem every year, since we moved to our current address in Carson in 2012. The techs who did our past roto-rooter services, just unclogged the drain and when I asked as to where the specific problem was, they did not have any idea where and even don't know where our sewer connections to the main county sewer are located. We were very fortunate that Downey Plumbing sent Marcos and Alberto to unclog our sewer line last week. Marcos knew where the roots clogging problem was, based from his plumbing expertise, and, voila, I saw the sewer pipe he extracted and replaced which was full of roots build up. Thanks a lot Downey Plumbing for sending Marcos to fix our roots buildup problem. Note: This is my 2nd posting to correct the name of the Plumber from Marco (in my first post) to his correct name, Marcos. read more

Thank you AGAIN Downey Plumbing! We had 2 bathroom leaks last week. Thanks to Downey's technicians German and Steven, we are leak free! Downey Plumbing is our GO-TO for plumbing issues! The water heater they installed a couple of months ago is still working like a charm! Thank you Downey! read more

I would never use this company again, as I found them to be unprofessional and dishonest among other things. Downey plumbing sent two workers out to my property on 12-16-2020 for a bathroom sink drain to be unclogged. After they spent a few minutes trying to snake my sink drain, they informed me that they were unable to get the cable down the drain properly and instead, the cable was going in the wrong directions, including up the vent pipe. But after knowing the cable was going in the wrong directions, they continued to jam the cable into the drain for over 20 minutes, risking to cause possible damage. After approximately 30 minutes, they reconnected my trap and other pipe fittings and said it was still clogged and I witnessed it was still not draining. They removed the trap again and started to snake the line again. A few minutes later, they reconnected the trap and said the water is now draining and we successfully unclogged your drain. Just before they left, they gave me the bill which was 80 dollars more tan they quoted me. When I inquired about the extra charge, they said my plastic trap was bad and had to replace it- 5 minutes and a 5 dollar part for me to replace, but they spent 5 minutes and charged me 80 dollars for something that was working just fine before they came, with no leaks or problems. That was very dishonest and unethical for them to replace a part without quoting and informing of the price first before they replaced it, not to mention the part did not need replacing to begin with. Was working just fine for me. I called their office that day and complained about the dishonest charge but the owner said he could only give me a 20 dollar discount, so I still had to pay 60 dollars more for something that did not need replacing. But even worse, the only reason they got the drain unclogged and to flow, is because they caused damaged to my pipe which caused a hole in it. That is where the water was going- out the hole and in between my walls. Over a week and few days later, we discovered the water had been going on the floor and slowly coming out the other side of wall in the kitchen behind the stove. We called Downey plumbing that weekend when we discovered the leak and they said they did not cause the hole and it was going to be over 2 hundred dollars for them to come out because of the weekend. I emailed the company with pictures and the details of my complaint and called and talked to Maria over a week ago- she said the owner was in a meeting and that he would call me back when he got out, but over a week now- no call back or response to my email which Maria told me they received. In the end, I was charged 170.00 from Downey plumbing and received terrible service, dishonesty, a damaged pipe that caused damage to my hardwood floors, and had to pay a plumber over 400 dollars to replace the damaged pipe that Downey plumbing caused. Over 700 dollars Downey Plumbing cost us- this and the fact that Downey plumbing never responded to my complaint- no call back or response to my written complaint should speak volumes and tell you a lot about Downey plumbing. read more

Great job well done . Didn't take very long to unplug the main line . The two young men Marcus and John did great job , clean with no mess and very polite . I truly would recommend them to anyone else in an emergency to unplug any line . read more

Our company (M.H. Powell & Co., Inc.) has been going to Downey Plumbing for years for our A/C needs. Just recently-this Summer, our furnace, and central A/C unit broke in the middle of the heatwave. We reached out to Downey Plumbing, and Paloma, who answered the phone was very helpful and friendly. She was able to get a technician out to our office the same day! Their quick responsiveness to our situation was greatly appreciated during those hot Summer months. As far as the technician, he was also very friendly and troubleshot our problem fast. Our problem was explained in terms we can understand and our questions were answered. In the end, the problem was fixed quickly and at a great price. Thank you Downey Plumbing team!! read more

Total rip off. I called because I wanted to support my city of local businesses They came out. Stayed 5 mins and wanted to charge me $450 to replace a faucet Horrible service. I would not recommend them to anyone read more

Southern Cal Gas Co. detected a gas leak at my home on Friday, June 9th and advised I needed a plumber to come out. On Saturday, 6/10/23 I notified HomeServe Insurane which is a third party insurance made available through the gas company for a monthyly fee. They advised that they would find a plumber right way. HomeServe advised they had an appointmemt for Sunday 6/11/23 between 9am - 1pm. We confirmed the appointment. Downey Plumbing Heating & Air Conditioning Company sent a text message with every detail of the appt. The technician Eric Valencia called Sunday morning advising me of his estimated time of arrival. As the tiime was approching I reieved another call from Eric with an updated arrival time. This was so appreciated. When Eric arrived he identified himself, asked a few questions and immediately started assessing the problem. He was professional, knowledgable, respectful and worked very hard to make sure our gas leaks were detected. It was a huge job and he was able to answer every question I had during the process. 6+ hours later, the job was complete. He even stayed until I notified the Gas Co that the problem was fixed and the turn on service was scheduled. I would not hesitate to use Downey Plumbing again. Just when I thought it was over, Eric called back and advised should the Gas Co have any questions or additional findings to give him a call. What can I say. Eric you set the bar real high. Thank you! read more

Samuel is terrific! He is respectful and easy to talk to. He explained things very simply and easy for us to understand. We were comfortable asking questions to understand our plumbing situation better. Downey Plumbing is lucky to have him! In the future, we will be requesting him for our plumbing issues. Thank you Samuel! read more

This place is trash period. My grandmother is 85, there is no reason why she's out of hot water due to the fact Downey pluming refuses to replace a simple water heater that has been serviced over 10X!! I spoke with the Insurance company about this matter, I was told a new order form will be sent out again to Downey pluming suggesting they drain the water heater and return it for a new one. Today makes the 11th time Downey pluming is at my grandmothers!! 9/29/18 and still no solution.. The same water heater is still here. Joe?? read more

The continuing saga of This (damned) Old House of mine: I'm hard-pressed to even remember how many times Downey plumbers have been to my house since I wrote my initial review in 2012. It would have been easier if all the plumbers had just moved in..... A couple years ago they had to install liners in my outside drain (sewer?) pipes. Over the years there have also been a series of emergency calls for pinhole leaks & other "small" stuff. Thank goodness there's someone at Downey on call 24 hours because I've had to call in the middle of the night on weekends. Last week, sick of the threat of more pinhole leaks, I decided to re-pipe the entire house. (Some previous owner had used the wrong grade copper.) The pipes have to be accessed in places that requires cutting into drywall & plaster.....it's a destructive situation, be forewarned if ever you do this. But part of the re-pipe package was drywall patching & those guys are here as I write this. A few days before the re-pipe, my furnace died (an easy fix) along with the hot water heater (replaced with a new one). Downey to the rescue. But one helluva crazy week for me. I'm exhausted. There's probably no Downey plumber I haven't met, is my point. And there are a lot of them. The good news: without exception, Downey plumbers are the coolest bunch of guys you will ever hope to encounter. They are very professional. They always get the job done right at what I consider to be a fair price. Customer service & satisfaction are excellent at Downey. They go the extra mile in this regard. Can't even imagine what I would have done without Downey Plumbing over the past 4 years or so. Tip: old houses are loaded with character, but all that charm comes at a price. If I don't run out of major projects pretty soon I'm gonna just throw in the towel and pitch a tent on the beach. The good news: all those projects provide plenty of fodder for reviews of contractors! Merry Christmas to all, may you remain watertight. read more

I have a leaky shower head. Since I purchased HomeServe insurance, I decided to make a service request through the insurance, and they dispatched Rodrigo to come to my home. When I made the service call I mentioned that I recently changed the shower cartridge and shower head in an attempt to repair the leak. When Rodrigo came he took a few seconds to turn on and off the shower knob, then proceeded to tell me that the leak was due to the shower cartridge not being tightened up. He did not take apart the knob to inspect the cartridge before arriving at that conclusion. He only knew about the cartridge replacement through the insurance company. He informed me that the insurance would not cover the cost if it was not related to the pipe. Just by the quick visual inspection he was confident about it. He then proceeded by telling me that he could charge me $142 just to perform the diagnostic. Why would he need the diagnostic if he was certain of the cause? I could just tighten up the cartridge myself. Furthermore, it makes no sense to just pay for the diagnostic and additional charges for the repair. He did not offer to deduct the diagnostic cost from the repair if I chose to hire him for the repair. It was a horrible experience, consisting I took the day off to accommodate the appointment. Update on 9/8/2021: I stand by my review. I absolutely understand the nuisance of the insurance policies, and that it is beyond the control of the vendor contracted by the insurance company. Thus, I am not frustrated by the fact that Rodrigo could not perform the necessary repair under the policy. My frustration is that Rodrigo simply informed me that I could pay him the $142, and I quote " to take a look at it". It is logical to interpret it as a diagnostic since he did not take the time to clarify that the quote would entail taking the installation apart, reassemble, or perform the necessary repair to stop the leak. There was no explanation whatsoever. The is no misunderstanding or miscommunication here, make no mistake. Had Rodrigo taken the time to explain the quote, I would not have felt so disappointed. It is appalling that the owner disguised the issue here as mere misunderstanding, rather than apologizing for how Rodrigo approached the task. Please take the owner's response with a grain of salt. read more

Downey Plumbing is the Best".I have this home service warranty that i pay every month for protection on my home.I called them and they said they will come next week?I explain that i have no hot-water and if they could come any time sooner.They told me no and that they were sorry?So i called Downey Plumbing,which i have called before in the past,well they said they will come the next day in the morning.They came the next day and fixed the problem and now everything is ok.Downey Plumbing saved the day.Like i said......" Downey Plumbing is the best" ! Thank you Downey Plumbing". read more

I've just had my first experience with Downey Plumbing Heating & Air Conditioning, and I must say that I am very pleased! They were able to see me at a time where the temperature was extremely hot, and most of the other A/C companies were too busy. The tech that came was Ezequiel Rivero, and he was professional, knowledgeable, friendly, and efficient. He really knows his stuff and probably could teach air conditioning classes if he wanted too. He knew exactly what the problem was that was preventing my outside unit from kicking on. He had the problem fixed within an hour, but he gave me great advice to have the fan motor replaced as well so as to minimize he chance of the unit going out again. I am glad I had him do it since now I can have peace mind as we continue to use our A/C. He then checked all the air output at all the vent registers throughout the house to ensure that the air had the proper temps coming out after the repairs. This guy is good and thorough. As for the cost of all the services, it wasn't cheap, but the quality of work was worth it. As they say, "You get what you pay for." I now have a new A/C company (Downey Plumbing Heating & Air Conditioning) to call for any issue. Thanks again Ezequiel and Downey Plumbing....! No more sweating..... Sincerely, Rod Salazar read more

We had a plumbing draining to the sewer issue causing backups to the lowest drains in our house. Called Downey Plumbing and they dispatched someone within 15 minutes (the stars aligned, for sure)! Samuel arrived and immediately got to work, explaining what he was doing as he did it. It was clear there was an issue between our house and the sewer so he snaked it, encountering more than a couple of obstacles in the process. Finally cleared the line so that it was draining properly once again. Upon retrieval of the snake, it was clear what the culprit was, tree roots! We were curious and asked, he offered his thoughts on where the roots originated based upon where he felt the obstacles during the snaking, we do want to resolve the "root" cause. Start to finish it was 45 minutes and we are very appreciative of the service today. We have utilized Downey Plumbing for many years and remain satisfied customers. read more

Downey Plumbing Heating & Air Conditioning - Roots tangled around the snake used to clear our line to the sewer - Plumbing Near Me - Downey, California

Tyler was our technician who came out to take a look at our water heater. Being unfamiliar with a water heater, he took the time to explain the issue and provided recommendations. It's extremely helpful when a technician explains the issues in layman's terms and Tyler did a fantastic job. Due to all the wind we've been having and needing to leave the door to our water heater open, the hinges came out. Tyler was kind enough to come out during his busy day and screw the door back into place for us. I can't thank him enough for all his help! read more

Did a beautiful job the 2 young men were professional and kind and understanding I will recommend them to everyone.

I found out the hard way my water main valve was stripped and I couldn't turn it off to make repairs for my washing machine. Paloma helped me set a time for their team to come help. Marcos and Carlos showed up during the appointed window of time. They were both courteous, clean and quick. All at a fair price. I have used this company several times and will certainly call them again. I highly recommend them. read more

I don't recommend this company. I don't know if it was that one of the two guys who came out was bragging that they "usually" work in houses in Laguna Hills ( we are in Los Angeles) or if it was the fact that they refused to come back out at 11 pm after they caused a LEAK and flood In our bathroom from the toilet they had removed and worked on for hours just two hours before the leak. Marcus demanded a $180.00 "overtime fee" to come back out and fix the issue they caused. After accusing me of lying about realizing the leak he still demanded we pay him after just paying the company $2,000.00. Poor customer service. Lack of empathy and BAD BUSINESS. CALL SOMEONE ELSE. read more

They came to fix a SIMPLE Floor Heater problem that they once fixed before. All of a sudden it's a MAJOR PROBLEM and they gotta get a specialist??? Then wanted to charge some crazy price JUST FOR COMING OUT....So we CANCELED. We called another plumber who only charged $75!!! It's a total surprise this company has a STATE LICENSE! Here's my advice....BEWARE OF THIS COMPANY and GET A SECOND OPINION FROM ANOTHER COMPANY!!! read more

Thabk you Downey Plumbing for the great and quick service! Our water heater went out in the morning, we gave them a call and they were at our house by lunch time. Friendly staff, quick service, professional work and fair prices! read more

They did a great job at my house and JT was especially helpful. I would definitely recommend them if you have any plumbing issues.

Clay and his team did a great job with my backed up sewer line. The work was hassle free and all done from the outside of my home. The team communicated well and was on-time as promised. They worked tirelessly to unclog the system and provide a 90-day warranty on the work. Clay was very professional and had the standard Covid-19 safety precautions in place. read more

I contacted Downey plumbing a few weeks back because I had problems with some pipes under the house. Technician Marcos came out did the inspection, showed me pictures of the damage,gave me the estimate for the repair and on Monday 23rd January Maria with Downey plumbing called when she said she would told me Marcos and Alicia would be out within the hour. Let me tell you they were prompt, came within 30 minutes, fixed the problem. They showed me pictures of the repairs lefted everything spotless. They were clean efficient and really friendly. Maria you the best. I would highly recommend this company to anyone who needs a good plumbing service. They are my plumbers for life. Thank you Downey plumbing. read more

Had my faucet changed in the kitchen. The two gentlemen were very nice and only took about an hour to get my new faucet going. They were a little on the pricey side but they had done a good job. Thank you. read more

Wore a mask, polite, efficient, and communicated well. Awesome service from JT! Thanks JT

$600 wasted. Company sounded great because they have a 90 day guarantee. Technicians arrived at my home, I explained We were having an issue with one toilet. The technicians advised that the issue was with both toilets and it was a mainline. They ended up removing the toilet that we didn't have an issue with Clearing out the mainline, and leaving. They left a huge mess, and were dripping toilet water from their tools all around my home. I didn't make a big deal about it since they advised the problem was fixed. 4 days later the problem happened again. Our toilet was still backing up and not flushing every time. Some times it was fine but most times we had to use a plunger. So I called them back. They advised me that if the issue was different than what was originally called about, there would be a $75 fee. I Did not worry about this since I was 100% sure it was due to the original problem. when they arrived they advise that nothing was wrong. I explain that it's not every single time that the toilet backs up but most times it does and we have to use the plunger. Since it wasn't doing it at that exact moment they weren't able to do anything for me. So I paid the $75 and they left. Today, my restroom is completely flooded my sink is also flooded in my kitchen and the water is not going down. I called them to let them know that I'm within my 90 days and I'm having a huge issue at my home with flooding. They advised that since they came out a second time already the guarantee has been fulfilled and no longer valid. This call would be considered a whole new issue. I know that it's not a whole new issue. This is the same issue I was having when I originally called them. Completely unprofessional over the phone, So my family is out of money and now I have to deal with having to fix my home and this flooding and still fix the issue of why my toilets are backing up. I Do not recommend this company. read more

The technician came and put a metal line in the pipe and it got stuck. The technician came back a week later and cut the metal line. When we requested the technician to put a camera in the pipe to locate the exact spot the pipe is broken, the technician said that the camera is too large and would get stuck in the pipe just like the metal line so the technician estimated the spot where the pipe is broken. We hired another company to obtain a second opinion and the new company was able to insert a camera in the pipe and locate the exact location where the pipe is broken. It was 10 feet away from the spot where Downey's technician had estimated. If we let Downey perform the job, we would have had to open up a way larger hole on the floor to replace the broken pipe. Don't waste your time with Downey for plumbing and pipe issues. read more

Joshua was awesome.He was patient with answering are questions,he was detailed about what we were dealing with and he was fast with getting the job done.Thanks read more

Joshua was awesome.He got straight to the problem,worked fast and fixed it.He answered all my questions.Thanks.

We have always called Downey Plumbing & Heating for our plumbing needs. We have been using them for years. The technician, JT, who come out today was every polite and professional. He was able to complete the job in one visit. read more

Horrible! Horrible! Horrible! Stay away from this company, they're just after your money. Amateur plumbers sent twice to my home and claimed to need a $2k plus repair. Of course I wasn't going to budge so I hired another plumber with great reviews and found out that problem was minor and totally different than what Downey Plumbers detected. I saved myself $1500! Save yourself the trouble and look elsewhere! read more

Had a plumbing issue that I needed a pipe unclogged on my toilet. Joseph Ramirez and Marcus Hernandez came out and were very professional and listened to my Mom's issues . Then when they were asked what they had to do to fix the issue, they explained it and answered all our questions. I would definitely recommend them. read more