Jackie was awesome, professional and very kind and caring. Jackie set up the appointment, and she contacted me the day of the appointment to let me know that Chris was on the way. Chris was very professionally and thorough. I would definitely recommend them to family and friends. read more

Roman was polite, on time, helpful, knowledgeable, and made it very easy and painless. He and his assistant William are to be commended for their professionalism . I asked Roman to send me before, during and after photos and he quickly obliged. read more

Absolutely incompetent. A broken main water line - whole street flooding. Cal water shut off my meter so a repair could be done. I had emergency insurance through Cal water. They contracted with Downey Plumbing who came at very end of day (despite I had NO WATER at all) and could not "detect" a leak so Cal water came and turned on my meter to show him how to "detect" a leak - water gushing. Downey Plumbing not equipped to do any repairs, left and called the next day saying they needed to schedule an appointment for "leak detection tomorrow" - Day 3! DESPITE NO WATER. The leak had already been "detected" they were completely inept and had no ability to detect or repair. Staff was dismissive, insensitive and downright arrogant. They deserve NO stars - Within 24 hours of hiring a new company the leak was detected and repairs were completed. read more

My shower drain started slow draining and I contacted my home insurance provider. Downey contacted me within an hour or so to setup an appointment. I was extremely happy with their responsiveness. The technician, Ronald Alvarado, was on time very courteous and professional. After assessing my problem, he also checked to make sure my other drains were functioning properly. Mr Alvarado promptly took care of my drain problem and again checked that the other drains were functioning. Once finished, he cleaned up the work area and gave me suggestions on how to prevent possible slow draining in the future. My hat's off to Mr. Alvarado and Downey Plumbing Heating and Air Conditioning! read more

These guys had no idea what they were doing and left a complete mess after they had finished. Turns out that they were also the cause of an even larger gas leak than the one they started out with. This was only discovered when the Gas Co came back out the following day to leak-check our new gas line and found that the riser they ran up into our home was leaking like a sieve in one of the fusion connections. The following day Frassica Plumbing (Zach) came to our rescue and redid the fusion pipe riser coming into our home and also taped over the pipe coming into the meter box that had been scarred from their pipe wrenches. read more

I just had work done by Downey plumbing and then loved it! Ricardo came in and diagnosed the job right and was able to take care of my problem. I will definitely be using Downey plumber by again. I would recommend this plumbing company to my family and friends. read more

Crooks! My home warranty service called them on Friday. They showed up and said the water heater was still under warranty and they would get the part to fix it. On Tuesday P.M they let me know that the part will take one week to come from Rheem (the water heater manufacturer) and rather than have me suffer without any hot water, they will instead install a new water heater. I called another plumber who is not part of the home warranty program, he came and fixed the problem in one hour and charged me $280. These people are dishonest and they made me suffer with no hot water. Cheats and liars who don't care about their customers well being, only stealing their money! read more

Great customer service. Ja and Orlando very helpful with my parents water leak in the wall. Found the problem. Downey plumber made my parents very happy. Price is little high, reason they "use the best material". I trust them.. thank you read more

My experience with Downey Plumbing was excellent! JT did our plumbing work and did an amazing job. He was honest and efficient. I highly recommend. read more

We just had Downey Plumbing replace a portion of a clogged sewer line under our driveway. The work was handled by Anthony and Ricardo. Couldn't be happier. They cheerfully answered all my dumb questions and the work was done in a timely manner. Clean up went well and we were operational in a few hours. Great job, you guys. Frank P. read more

Wanted to thank Damian 's great job for recommending replacing my toilet . I called out through my home insurance for toilet tank leakage . Damian saw some cracks on my toilet base , he recommended to change whole toilet through my insurance company . He was well communicating with me and making sure that I had no further questions before proceeding to change the toilet . He is a friendly and professional plumber . read more

Worst customer service EVER!! Rude and insensitive to my senior citizen father. We asked for a quote and would not take the time to look and give him one. NOT recommended EVER!! read more

My insurance company sent Downey Plumbing to repair a leak, the technician arrived within the hour and told me I had 2 feet of water under my house that must be extracted before he could fix the leak. I called a company called Dry Down and their technician arrived within the hour and after going under my house he also told me I had 2 feet of water under my house that had to be removed immediately and be inspected for mold. He quoted me $3000 to remove the water and place fans under the house to dry the dirt, after the technician left I called another plumber. He arrived later in the afternoon and repaired the leak in a hour, there was no standing water and he charged me $250 to repair the leak. I believe Downey Plumbing and Dry Down work together to rip off customers and Insurance Companies, always get other opinions especially if you call Downey Plumbing. read more

Well Joe we had not returned the call, not BC we where trying to be rude, but as my husband explained he's very ill and where at the hospital. Now we can go back and forth with this but here's the thing I have way to much to be stressing about and I don't need the extra stress, specially when you feel that we should be happy that your 2nd tech came out worked upstairs and did us a favor by not charging us. The funny thing Joe is when we spoke to the tech#1 we explained upstairs was clogged and actually it was the first toilet to become clogged. Then followed by toilet #2 so had tech 1 done his job there would have not been a 2nd call. And I heard when tech 2 called tech 1 to get some type of guidance on what had the issue been and for some reason all he responded was " ahhh alright then I guess I'll jst figure it out myself" thanx ... So I'll leave that to the imagination. Again your way of resolving or talking about the issue turned into my co is right and customer wrong or better now I have to be grateful bc I called to get warranty work done and now I didn't get charged thanx read more

Downey Plumbing Heating & Air Conditioning - Plumbing Near Me - Downey, California

Water heater decided to not work on thanksgiving. Called Downey plumbing the day after and had my water heater fixed and ready to go that afternoon. Really good service from Downey Plumbing namely, Erik & Manny. Thanks guys! read more

Talk about smell good plumbers! These guys wer on time, profressional and loved my dogs. They came out and cleaned my drained for $99.00 bucks! They cleaned up after themselves and were super friendly. I would use them again! Tell your friends this is the plumbing co you want to work with! Luis Acosta read more

I made an appointment and they gav. me a 4-hour window which would be 3 to 7. At 3:35 my phone shows that they left a voice mail while I was working stating that they had made two attempts and nobody was home. I know my husband left work early to be there. Then they called at 4:25 to see if someone was at home so they could send someone out. (4:30 starts their overtime pay). I saw the messages and cancelled the order. read more

Several years ago I signed up for plumbing insurance through my water company. Downey Plumbing Heating and Air Conditioning is who the insurance uses. Downey has been out to fix problems a number of times. They are professional and reliable. I've been very happy with their work. If you use this company, ask for Kevin to do your work. He goes the extra mile to make sure the customer is satisfied. read more

I had the best experience . Joshua Teal came to my home and fixed my toilet. He was very professional and was the nicest person. He is a hard worker very neat and beyond professional. Thank you for sending me the best plumber in Downey read more

Couldn't be happier with their service. Called in the morning for an appointment, they had someone here to check out our tankless water heater in the afternoon. The next day we have a new tankless water heater installed. Tyler was professional, and during this Covid time, wore a mask. Tyler was very clear explaining what was wrong, and our options. He called to let us know he was on his way. He took the time to go through the process to maintain our new system. We felt confident in his assessment and suggestions throughout the process. Very happy with the service he provided. read more

I highly recommend Downey Plumbing and especially working with Orlando. He went above and beyond to fix our major plumbing issues. He is very communicative and super quick to respond. He always wants to make sure you know exactly what is going on and he does everything he can to make sure you are getting the best quality service. read more

My water heater warranty company had Downey plumbing come out to look at my problem with my home not having any hot water pressure. The first plumber arrived and noticed that my pilot was lit and working fine. He opened the hot side on the faucets, water trickled out and Immediately he recommended I re-pipe my home due to my galvanize pipes. He also reassured me that my old galvanize pipes was the problem. I told him loud bangs were heard coming from the water boiler. He told me the boiler was fine and he was able to quote me a home re-pipe and left. I was not satisfied with his diagnosis. I went out and bought a long boiler flex hose and bridged the water lines. I opened all of my faucets hot side and cold water poured out. I called the warranty company and requested another plumber to come out for a second opinion. They sent out a different tech from Downey plumbing who at first was going to replace a gas part. I told him the water tank was clogged. He said it looked fine and that my old pipes may be the problem. After a few minutes of going back and forth he bridged the system. Before you knew it water poured out from the hot side. He installed a new water heater and the problem was solved. He did a great job and had a good attitude. Be careful with anyone trying to pull a fast one. read more

The worst customer service ever. They came to my home For an HVAC estimate and they said they would send me an estimate in a few hours. The day came and went and nothing. Then I called after 3 days and they said they were still working on it and they would call me back, day came and went and nothing. I called back the following day and again they said they would call me asap. It's been 7 days now and nothing. Obviously going elsewhere. read more

So we had a So Cal Gas Company inside Line issue. I had bought the insurance and explained the valve needing replacing. They said I would hear from a provider shortly to set up an appointment. Within two minutes I got a call from Kevin at Downey plumbing and heating. He was very accommodating and was going to come over right away to fix it. This was on a Saturday and we were a little busy so I asked if they were open on Sunday. Kevin said he could come past at some point on Sunday. His timing was impeccable and his attention to detail was perfect. He called on time give us an accurate time frame, he spoke clearly, was clean. I can't thank Kevin' enough and Downey plumbing and heating for making this such an easy fix. Especially on a Sunday that was quite a surprise and on an insurance call too! Thanks! read more

Loved they should up wearing a mask, safty first. Great customer service! Just need to remind my husband not to throw bleach wipes in the toilet.. SMH.. read more

We had Downey plumbing come out to repair a toilet. They examined the toilet and said that it needed numerous new internal parts and the repair would be $350. Thinking, that it would be more sensible to put in a new toilet rather than invest $350 in an old toilet, we requested an estimate for a new toilet. The estimate to install a basic round bowl Kohler toilet was $755. I know this toilet retails for less than $200. I told them that I was unwilling to pay more than $500 for the job but they would not lower the estimate. I'm taking my business elsewhere. read more

Our brand new dryer didn't seem to be drying and the gas man just said call a plumber. Justin was awesome! He went above and beyond trying to figure out what the problem was. He took care of everything and was very patient with all my questions and concerns. My brand new dryer works like a champ now! read more

Downey Plumbing is everything their ad copy says and more! Santiago arrived on time and diagnosed our plumbing problem immediately. He took extra special care to be very careful moving the "big ole rooter unit" in and out of our home, leaving no scratches or marks on the carpet or flooring. He unclogged the sewer line, got rid of the crud and reset the toilet with a brand new seal in less than forty-five minutes, then went to the kitchen sink and had the old corroded faucet/sprayer unit out and replaced in less than thirty minutes. Best part of all, he had a great attitude and no "plumber crack" approach. Instead he worked like a skilled tradesman, which is a great plus as I hate dealing with the "Larry the Cable Guy" types. He had all the parts he needed, solved problems instead of complaining about them and he was pleasant to be around. Price was reasonable too. It doesn't get much better than that, folks. If you have a plumbing crisis, call Downey Plumbing, you will be glad you did. Jeff H on Studebaker Road in Downey, happy customer. read more

Let's see, my previous review of this company was deleted. But my review of this company is factual as I had personally made contact with the company. My sister had obtained an estimate to replace an outside condenser and inside coil for their central AC, but she did not understand the estimate. I called this company and spoke with Jose on May 1, 2017 and he clarified the estimate and I said I would let him know about proceeding. I didn't think this company should be contracted as they repaired the central AC the previous summer and it already stopped working, blowing hot air. I also told Jose this. I obtained several other estimates, both higher and lower than theirs. My sister called them back and requested a Saturday install. The customer service rep said the estimate would have to be adjusted to a Saturday rate. Since the original estimate was not honored, I chose not to go with this company. Despite what this business owner has to say, I was the decision maker and not a third party. I spoke with this company and told them the work they did a year again failed. I am the one who decided not to go with this company. Nor should you. read more

Service Technician Orlando Cuevas is a true professional. He is very polite and is a very competent plumber. He diagnosed my water heater issue and knew that it needed to be replaced. He responded to my July 4th Holiday call and was very informative with respect to my broken water heater. He came back today and installed a new water heater for my home. I cannot think of a better professional plumber who has more than exceeded my expectations. This is someone who does the job right! read more

Negative 1 if I could, this business will take your money. I'm a home owner and had an issue with all my drains in my home. They were called out bye my insurance company. There technician came in and snaked my tub and put a rubber plug on the outside of my home. They also went under my house to fix the pipe that need to be plugged. It took them two days, the second day they came back my tub was still stopped up and they snaked it again. Three weeks later I still had a problem, I had a sewer smell and ask for them to come back out. Of course new technician came out. He did his work found out I had a busted drain pipe and they refused to fix it and get the necessary restoration done/paid for. PLEASE USE ANOTHER COMPANY. I REPEAT USED SOMEONE ELSE. They will jus take your money. Them snaking my drain busted the line under my home. My apologies customers, the first technician that came failed to make me aware of the bad pipes under my home. I'm not a plumber technician. I stated I was a new homeowner. The questions that were asked were not basic. I had Never been under my home. Professionally no accommodation.. This is all my opinion. Thank you to who all took the time. read more

Downey Plumbing Heating & Air Conditioning - This is the mess they left and refused to do there job correctly. - Plumbing Near Me - Downey, California

Ronald Alvarado Thank you for making sure you checked every part in my home, inside & out to assure I no longer have any Gas leaks. I feel greatly satisfied. Your empathy, patience to explain and make sure the work is well done is admirable. Work ethics and a noticeable dedicated hard worker is what you demonstreated. This Company makes Customer Satisfaction a Priority!!!! Thank you Ronald awesome work!!! read more

Today Orlando showed up bright and early to do an outstanding service with a great attitude There should be more like him

My insurance company sent Downey Plumbing Heating & Air. Within just a few minutes of hanging up with my insurance company, I was contacted by them and scheduled a next day appointment. Orlando arrived just 10 minutes into my time slot and promptly identified the issue. He explained all of my options and we are moving forward. Orlando was very courteous, and professional. He made sure I understood each option thoroughly. He is retuning to install a well worn shut off valve to my house early next week. Thanks Orlando! read more

WOW! My mom had a cracked pipe, Downey Plumbing showed up and took all of our worries away. They went right to work when they arrived, found the problem and came back the next day and fixed it. The guys were very nice and very professional. My moms house in Hermosa is now sold without any delays due to your guys! read more

The drainage problem is unresolved , water STILL backing up. To my great surprise the worker suggested to collect the backed up water into a CONTAINER !!!!!!!!!!!!!!!!!!!!!!! The worst service I received. read more

Clay pratt is very professional and honest.i will recommend and call them again for ac my ac Repair and service.

The response time is great. Downey plumbing comes at the time he promised to show up. Service technician is great and got the job done quickly. The only problem I had is the price. The price is rather high. I understand it's hard to find someone to fix AC problem on a Sunday during Labor Day weekend but it would be nice to let customer know what the inspection rate is going to be beforehand. That is why it loses two stars. read more

I love to do business with downey plumbing. Santiago is very experienced and the top of the cream. Highly recommended!

Joseph's response sounds like the job was done as agreed and a hefty amount was refunded and everyone is happy now. I will correct the fact without exaggeration. I have confirmed with my tenant that the job was not pre-quoted. The plumber called somewhere after the job and said $555, my tenant was shocked then the guy said it's expensive because it was on a weekend and offered $20 discount. There was NO PRE-QUOTE. After a call with Joseph, he listened and offered $50 refund. It's free money so why not? But that still doesn't justify $485 rate. Now I did my google research and think the acceptable fee would be $250 and perhaps $50-75 extra for weekend = $300 ~ $325 total. I do appreciate Joseph's gesture to refund 10% but his response on satisfaction isn't just correct. read more