Early. Friendly. Helpful with our situation. Explained things clearly. Fast. Solved our problems. I'd use them again. read more

Tu came out right after I called to say we had blockages in the garage sink and also in the kitchen sink. He was able to snake both of them and get it unclogged. He was easy to understand when he explained the problem and fixed it right then and there He waited until the washer was finished to make sure it worked properly. I would highly recommend this company for cleaning out your drains. read more

Did a great job. Responded and provided solutions in timely manner. Replaced drain pipes read more

We had a major shower drain backup. Called Todd at Drain Rooter Service. Todd was able to have his technician Tu respond within 30 minutes. Tu tried to clear the drain using the typical drain rooter but was not sucessful. He entered our crawl space to check the piping. We had old cast iron piping (house was built in 1964) and found there were too many bends for his rooter to reach. He suggested replacing the piping with ABS. He gave us a quote which I accepted. He had all the materials in his truck and was able to complete the project same day. He was also able to check on low water flow at our kitchen faucet and found the faucet to be defective. The cost was fair as he was here for over 3 hours. Tu was very pleasent to work with, communcated very well and left the house clean. I highly recommend Drain Rooter Service read more

Superb service. Todd did a great job unclogging our toilets on short notice. Will definitely use again!

100% recommend. We had a main line blockage which we originally reached out through our home warranty company who sent a plumber which took 3 days, who then said we didn't have a ground access line and they couldn't do the repair right then as it had to be from the roof vent and needed other equipment/person/cost. And it wasn't covered under the warranty contract - more delay without any water. Reached out to Todd who responded right away, provided a cost estimation and came the next morning. Arrived early and found we actually had 2 ground access lines (one on our property and one for the city by the sidewalk - both of which the prior plumber could have used) with his specialist camera equipment. Also showed me the status of my pipes and city pipes with camera. Problem resolved in 30 mins, excellent service, very reasonable price. read more

Our kitchen drain was clogged on a Friday afternoon and they arrived within 45 minutes of me calling. They quickly resolved the issue and also found an issue with the faucet and resolved that quickly too. read more

I received a call from our renter at 2pm, reviewed the yelp reviews and glad I called Drain Rooter Service. It is now 4:15 and the kitchen drains and 2 showers were all rotored clean. The service was quick and efficient. The renter's were thrilled this was such a quick turnaround. The phone was answered quickly and the appointment set on the first phone call. None of the let me see my schedule stuff. The price was quoted on the phone immediately. Love this service. Thank you again. If I need this done again, I would use their services. read more

Tu did a great job installing our toilet. Within an hour he was here. And got it done. Very impressive I highly recommend them to everyone. Ahinds read more

We had clogged kitchen main drain. Todd responded right away with a quote and came next day in the morning to fix it all. Very professional and high quality service. Highly recommend. read more

We had a very difficult toilet clog that the plumber could not clear with the snake after hours or trying. After installing a downstream clean-out, Todd came out with his water jet and cleared it in 10min Fast response, and great service... this is the second time Todd has helped us out read more

I was provided a quick estimate to replace a kitchen faucet. The technician showed up on time at my home and did a clean job. After the faucet was replaced, there was a small unrelated leak that he spent time diagnosing and showed me what to buy and fix it myself. I recommend this business! read more

When I went looking for a company to take care of replacing one of our toilets, Todd was the first to respond and he provided a very reasonable estimate. He was also very easy to work with the schedule a visit that worked with my schedule. On the day of, he showed up a couple minutes early wearing a mask, took off his shoes before entering the house, and proceeded to quickly and efficiently get the job done, doing a nice job of clean-up after he and his colleague were finished. That already earned him a 5-star review from me. Fast forward 3 days - I realize that I should have asked him to caulk the base of the newly installed toilet when he installed it, and that my kitchen sink suddenly won't drain - both my fault. I sent him a message at 7:49am asking if he could come back to take care of the former and provide a quote for the latter. He responded within 10 minutes and was at my house by 9:45am the same day. He lowered his price for the sink after seeing that our house has a trap, and finished both jobs within 45 minutes of arriving. That would have earned him a second 5-star review if that was an option. Todd lives in the area, is very professional, is fair with his pricing and does good work. I would recommend him to anybody, and he'll definitely be my first call for future plumbing needs. read more

Simply amazing.....yes, that's how I will describe Todd and his team. When I required immediate service, Todd was there to help in our time of need. Friendly, affordable & just down right amazing service - yet another reason why YELP is my go to resource for phenomenal businesses such as Drain Rooter Service! read more

I called Todd on Sunday afternoon because the toilets and showers were not draining and he showed up about 20 mins later. He gave a free estimate for the work and was up on the roof evaluating the problem, not hesitating to go up or down the ladder as needed on a really hot day (95 degrees). His quote was very reasonable so we decided to go forward and proceed to clear the drains. He found our initial problem was not as much work as he originally quoted and adjusted his price accordingly instead of hiding the true cost of the work. He also gave us the footage of our drain system in case we ever need it in the future. No BS, he just got right down to helping us fix our issue quickly and affordably. Will definitely be saving his number in my phone for any future issues and would highly recommend Todd! read more

Todd has done a great job resolving a sewer concern just now, one year after we hired him last time. We suspected that sewer water was flowing out of our planter, and we contacted him through Yelp to ask for guidance, as we didn't really witness a leakage on our own. He instructed us to reproduce the problem, and as soon as we were able to reproduce the sewer leakage he arrived at our house within 30 minutes. It turned out our issue was a combination of a clogged sewer line and a missing cap on a clear out that we don't know actually existed underneath the planter, so that when the flow in the drain is large enough, water gets released from the clear out. He unclogged the drain and then replaced the cap. All was done within an hour. read more

Cannot recommend highly enough. Quick, easy, and great prices! Can't beat a combo like that. From call to done in just around an hour! Todd came by and handled things in record time. Clear communication, polite and respectful service, with all the necessary precautions in these post-covid times, even took his shoes off before coming inside! Truly a professional. He told us if he couldn't unclog it he'd charge us nothing! That's confidence in your service I can get behind. We had a backed up kitchen sink that we gave our best efforts, but Todd made short work of snaking it and did a bit of pipe repair (we were missing a gasket that was causing a leak). What a relief! I said it before, but it bears repeating, a pleasure to work with and exceeded expectations. I can't recommend highly enough, will definitely be my go to service going forward. It's hard to find a reliable trustworthy service with as quick a turnaround as this. The card says "Honest service, honest price." and I can happily say from experience that it's true. Thank you again, it was a joy and you put our minds at ease. Couldn't be happier, only regret is not calling sooner! read more

Very quick response and the technician Too was great. Very knowledgeable and completed the repair very professionally and quickly.

I writing again to confirm the great service , as before. This time to open the locked main Sewage Line. Fast response , clean , quality at reasonable prices Thank you Todd , read more

I got a big plugged main sewage . Two guys came.Nothing worked. Call around for 5 other plumbing for estimate. Finally I picked Todd from the good reviews he got plus his price was more reasonable than others. Thank you Todd...for very good service provided. read more

I scheduled an appointment with Drain Rooter Service for the slow drain problem at my bath sink. Todd came over yesterday, he is courteous and arrived on time. He is able to identify it's vent problem, not clogging. Another plumber with good Yelp reviews came last week but unable to figure it out. So it shows Todd knows his stuff very well. I'm surprised he even went extra mile to go up to check vent pipe at roof, and confirmed it's lacking vent pipe for the sink. Todd is professional and honest, I would definitely call Todd again for any plumbing issues in the future. read more

We had no hot water in our shower. Drain rooter service figured out the issue quickly and resolved it. The tech was very friendly and also refused to take money as it was a small fix. Highly recommend their service! read more

Todd and his crew replaced the drainpipes under the house seven months ago (both sewer and kitchen). There was a major blockage inside, and I initially had a different company come to do the outside work who... let's just say I definitely needed somebody else for the inside work. When I got new bids, Drain Rooter went over all the pipes with their equipment, explored the crawlspace area to see what they had to work in, and then we discussed options for the issues with the pipes and workspace. They were forthright and upfront and they won the bid with their practicality and attention to detail. During the work, they also impressed me with their on-the-job training of their apprentice and the amount of care they took in explaining everything to him, including why it was important to be careful of the sealant and how to make sure there weren't problems later. They were respectful of our home, laying down worksheets on the inside to make sure they wouldn't track dirt or debris (and believe me, not all companies are this thoughtful!) - I was also impressed that they had a sheet specifically for the hardwood area that had microdots underneath for safety and stability; it's a little detail, but it goes with the whole of their thoughtfulness to the overall situation and full work planning. Their attention to safety overall was A+. They did an excellent job replacing the under-house pipes. After the work, they went back through again with the camera to make sure everything was okay and all the joins were smooth. In the months since, the system has been extensively used and there have been no issues at all! I would 100% recommend Drain Rooter Service! read more

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Our shower drain got badly clogged. I contacted DRS via Yelp on the evening and they came the next morning. Thu thoroughly diagnosed and fixed our problem. He also explained clearly to me what the problem was. Totally recommend their service! read more

I contacted Todd on a Saturday and he was here in 15 minutes! Yes, he was doing another job in the neighborhood, but he was an exceptionally clear communicator and had no problem finding my place. (I live in a 40 building condo complex). He got out of his truck with protective gear already on and kept safe social distancing standards the entire time. Todd looked at the problem in my bathroom sink and told me the (very reasonable) pricing before he got started--he also was very clear he wouldn't charge me if he had not diagnosed the problem properly. Todd is cheerful, friendly, and straightforward---AND my sink is now perfect! As a single woman who has no idea about sinks and pricing, and as a person nervous with this pandemic we're dealing with, Todd was honest, careful, and extremely easy going. I'm thrilled to have this plummer now in my lists of contacts! Thank you Todd read more

This is my 2nd time calling Drain Rooter Service to perform plumbing work at my house and both times, they exceeded expectations! The first time was a few months ago where we had a clogged kitchen sink. I tried snaking it, but failed miserably. I messaged a bunch of plumbing companies through Yelp and Tony from Drain Rooter responded right away with pricing and availability. He came over and cleared everything right away with his commercial equipment that I didn't have at home. The 2nd call out was just a few mins ago. Now my bathroom sink in the master bedroom was clogged and once again, I tried snaking it myself to no avail. I gave up after an hours worth of troubleshooting and went back through my Yelp messages looking for Tony's info. I remembered that Tony was awesome so I decided to message him back again. Within minutes, he called me and gave me a few different options for availability. He came by within the hour and worked his magic again. My bathroom sink has been cleared and I will not shop around for a plumber ever again. Tony's number has been saved and he'll be my go to guy every time for any future plumbing issue! read more

Todd is a good guy. He came out to "hydrojet" my drain but when he determined that it wasn't necessary, he declined the job. I appreciate his honesty. read more

I had a stoppage at my swear line. I called them and asked for same day service. They accepted. They came and solved the problem. Loved showed up in mask. They installed two way clean out access. They did a great job. I impressed with the equipments and the hydro jet. Very recommended especially Todd and Tu. read more

Drain Rooter - Two way clean out access - Plumbing Near Me

Drain Rooter Service was not my first call. I called another highly rated rooter service first and they told me they could get someone to come by the next morning and gave absolutely no price estimate or even a guess. That was not satisfactory. I called Drain Rooter Service and they told me there would be a technician out in twenty minutes and he would give me a price before he got started with NO charge to come out!! Hung was my technician and he crawled under the house and checked out a few more things, carefully, before he gave me an estimate. Then he explained how he knew where the problem was. It all made sense, he gave me a very fair estimate and proceeded when I accepted his estimate. He resolved the problem, gave me a thirty day warranty, cleaned up nicely and was on his way. Fast service, very fair price, very professional service is what I received. As Hung left, I told him that I would call him next time I needed rooter service, but I hoped it wouldn't be too soon. THANKS! "Drain Service Rooter" for fast and great professional service at a reasonable price. Thanks Hung for your help getting me out of a problem. I received no compensation of any kind for this review. I am making this review only because I greatly appreciate reading honest reviews, good or bad, by previous customers. read more

I have now called on Todd from DRS to service my main line 3 times. Todd has always arrived in a timely manner, been friendly and very knowledgeable about his craft. He has given me lots of tips to avoid having a clogged line(my family doesn't listen) and he has been right on with what he thinks is the issue. He ran the tests then backed it up with facts. He had to run the camera down the line to see what he already knew was roots in the city's portion of the clay pipe just passed what I am responsible for. Even came out and seen what was happing and said I did not need him and called the city for me to come take care of it for free. The guys knows his stuff and seems to be a honest tradesman. I recommend him to my friends and neighbors and they have been very satisfied with his workmanship. Thank you. read more

Huge thanks to Todd for rescuing us from a plumbing nightmare last night! Our sewer line backed up in the evening, and they were incredibly responsive, coming out right away to fix the clog. Not only were they professional and efficient, but their rates were very reasonable, especially considering the after-hours emergency service. Highly recommend Drain Rooter Service for anyone in need of a trustworthy and reliable plumber! read more

I had one of those really awful, emergency plumbing events. Todd responded to.my inquiry promptly and was able to come out right away, on a Sunday. He solved the issue pretty quickly, even though it turned out to be more complicated than originally thought. His charges were reasonable. I will use his services again read more

A very responsive and professional team in communication as well as finding the root-cause of the issue! Also they really try to help you solve your problem efficiently rather than ripping you off. read more

Great service. I spoke with Tai on the phone and requested immediate response to fix a fully clogged kitchen sink. He said he'll stop by in an hour and he did. The blockage was tricky to detect but he eventually found the problem and fixed it within an hour. Would highly recommend him. read more

Got home and started laundry that I would need the next day, only to find sewage coming from my clean out. I'm figuring there's no way at 5pm I'm going to be able to find someone to help quickly. I was so wrong. Todd was at the house within 15 minutes of my call and had the blockage cleared up in less than 30 minutes. He was clean, careful, and very friendly. I will definitely be calling him for all of my future plumbing needs! read more

Contacted Drain Rooter Service to fix a clog that was backing up our kitchen sink. Todd was responsive, punctual, professional, and got the job done quickly! read more

Thank you Todd for such a good job. He showed up at 9.30-ish for a 10am appt. We have a bad clog in the kitchen sink that drains into the garage sink. He started with the drain cleaning machine but soon realized that the clog was worse than we expected. Finally he brought out his hydro jet equipment and cleared the clog almost instantly. In and out in less than an hour. His price was very reasonable too. Highly recommend. read more

These 5 star ratings half of them are self reviews. Pay attention to the number of reviews a person has written and if you go through a few pages, you might find them again! Same tactics lots of these Chinese and Vietnamese vendors use. I read on Nextdoor, people mentioned that there is promised discount by this vendor for writing good reviews on Yelp. I did not hire him, was put off by his lack of knowledge yet arrogant attitude and unprofessional mannerism. read more

Very fast response on a Friday late afternoon. Showed up with his mask on, professional and friendly. Todd was able to clear our drain quickly and cleanly (if that's a word :-) Fair price and I would definitely recommend them again. Thanks read more

Highly recommended -- used them on two different occasions / two different problems. Prompt, good communication, fair pricing, and honest. On one visit they had to use the hydrojet which is an impressive device for bad clogs. read more