Great experience buying our CRV from David. He was very…read morepatient and informative and made the whole process very smooth. The whole staff was very easy to work with and No pressure at all. Would do business with again!

Fantastic buying experience with George Pan. Can't say…read moreenough about George. Absolutely no haggling, no pressure,price quoted was extremely fair and was the price paid. There are no hidden surprises. Earned a car customer for future purchases. Will not be disappointed if shopping for a Honda.

I bought a new Jeep at Stoneridge CJDR in Pleasanton. Gianni and Aria were my sales folks. The…read morewhole process was smooth. While deciding on which Jeep to buy, I made two separate trips there and was given top notch help with the questions asked on both visits. The Jeep is exactly the one I wanted and I am happy with purchase. Thank You, -Glen

First off i'd to say that if there was an option to leave zero stars I would. My husband purchased…read morea model 3 tesla from this dealership 5 months ago and what seemed like an easy process turned into one of the worst purchasing nightmares ever. During the test drive the screen went pitch black and wouldn't turn back on and we were reassured it just needed to be charged. We were also told the error messages would go away once ownership transferred (yeah right). In finance, Amir was rushing and we had to correct multiple errors on paperwork including our trade-in value and even someone else's name on our address. Carfax was never mentioned and we later found out the car had two "minor" accidents. WRONG we should have trusted our first instinct. Right after leaving we had to go to tesla service centers ourselves to handle ownership transfer. A few days later Gianni asked us to call the lender and lie by saying the car had premium wheels and self driving (it has hub caps). After multiple service visits the message was finally removed, something that should have been handled before selling. The screen continued shutting off randomly and tesla said it could cost $2400 if an update didn't fix it. The dealership said they would cover repairs, but when issues continued we got the runaround. Gianni denied asking us to lie and started yelling in the lobby. No accountability from management. The owner even told my husband to return the car knowing he traded his in. We were never unhappy with the car, just how everything was handled. They failed to fix known issues before selling and then avoided responsibility. After all of this they offered to only pay half for repairs. 10/10 WOULDN'T RECOMMEND worst customer service they treat you like they are doing you a favor and expect you to accept whatever comes with the purchase.

I had a really amazing experience at Audi Livermore after speaking to/visiting several dealerships…read morethat were very underwhelming. James and Abe were incredible to work with and made sure I was taken care of. I'm so grateful to both of them for helping me purchase my first car, and I will be referring friends to them moving forward!

This review is for Audi Livermore's Service Department. I brought my 2022 e-tron for its 40k…read moreservice in April 2026, and they tried to charge me $275 for the diagnostic fee. I thought the car should still be under warranty, but they "checked" and said my car was out of warranty. I tried to set-up another appointment for a recent brake booster recall and a software issue. This time, they quoted me $330 for the diagnostic fee on the software issue. Sensing something wrong, I called Audi USA and confirmed that my car is under standard warranty until July 2026, which means that Audi Livermore should NOT be charging diagnostic fees at all. Two times in two months of misleading and shady practices. I will be taking my Audi to another dealer going forward. Contacted another local east bay dealer, confirmed my car is still under manufacturer warranty and not charging any fees like Livermore tried to twice.

This started out as a very negative review. We had made arrangements to sell a truck to them with a…read morepromise of $17K, only to arrive and be told $15K. I won't bore everyone with that part of the story. Lets pick up where I got a text from the used vehicle aquisition manager Anthony Nordstrom, apologizing for the mixup/issues and restating that not only was he going to honor the original deal ($17K) but would drive out to Brentwood with the paperwork and pick up the truck so we did not have to deliver it. He kept his promise today. He arrived, had all the paperwork ready to sign and then went one step further. He said he would drive to the dealership, get a check cut and return later the same day. He kept his promise and did precisely that. Now you might be wondering why we gave 5 stars. Yes, it was over and above what one might have expected. Well let me mention the back story. The owner of the truck, a friend of mine was 90 years old, in hospice care and expected to die soon. When Anthony heard the whole story, he not only offered to honor the original deal, but promised to honor that deal for the remainder of the month (25 days). Sadly, David passed away yesterday. But Anthony brightened the day of the widow Pam by dropping everything and delivering on his promise. That my friend is going beyond the next step in customer service. Anthony really cares and takes care of business. I will definitely be referring business his way.

I have never felt so disrespected or humiliated and treated like a criminal by a dealership in my…read morelife. I scheduled a 1:00 PM appointment for an oil change and tire rotation. When I made the appointment that morning, I specifically explained that I needed the service completed quickly and was assured it would take about 45 minutes. I arrived at 12:40 PM and pulled into the service drive. For over 10 minutes, multiple service advisors sat at their desks and completely ignored me. Not one person acknowledged my presence. Then another customer, who was Caucasian, pulled in behind me and was immediately greeted and helped. At that point, I honestly began to question why I was being ignored. It certainly felt like I was being treated differently because of my race. When I finally approached the advisor helping the customer behind me, his only response was that he "didn't see me." That explanation made no sense considering my vehicle was parked directly in front of the one he had just walked up to. Was I somehow invisible? Eventually I was assigned to Daniel Oliviera, and my experience only got worse. From the moment we spoke, he made me feel like I was an inconvenience and that my business was not wanted. He was dismissive, rude, and unprofessional. Instead of addressing why I had been ignored, he simply blamed another advisor. I came in for exactly two services: an oil change and tire rotation. Rather than focusing on what I requested, Daniel immediately tried to sell me additional services I did not ask for. When I declined and repeated that I only wanted the oil change and tire rotation, he began using scare tactics to pressure me into spending more money. I then asked how long the service would take. He told me about an hour and a half. When I explained that I had specifically been promised 45 minutes when I made the appointment, his response was, "They lied to you. This is the real world now." He repeated "the real world" multiple times in what came across as a condescending and unnecessary remark. While waiting, I received the dealership's inspection video followed by another text stating my vehicle was finished and that I could pay electronically. I paid immediately through the dealership's own payment system and received confirmation that my payment was successful. After waiting another 10 minutes, my vehicle was brought out. Since I had already paid through the app, I grabbed my keys and left. About 30 minutes later, Daniel called me and accused me of leaving without paying. He threatened to report me to the authorities unless I returned or called him immediately. I checked my payment confirmation again, and everything had processed successfully through the dealership's own system. I had done exactly what their text message instructed me to do. To make matters even worse, when I reviewed my electronic service paperwork, it stated that I had run to my car without paying and that I would be reported throughout the Toyota dealership network. That accusation was completely false. I paid my bill before leaving, and I have the payment confirmation to prove it. Being falsely accused of theft after paying in full was humiliating. Combined with being ignored upon arrival, feeling like I was treated differently from another customer, and then being threatened despite having proof of payment, this became the worst dealership service experience I have ever had. I attempted to contact Daniel, the service manager, and the general manager to discuss what happened and give them an opportunity to make things right. To this day, I have not received a return call. Livermore Toyota lost my trust completely. No customer should be ignored, treated with disrespect, pressured into unnecessary services, falsely accused of not paying, or threatened after following the dealership's own payment process. I cannot recommend this dealership based on my experience.

I have recently purchased my first 2023 Land Rover Defender from Livermore Land Rover. Louie Salas…read morehandled my purchase from start to finish and he was great. He provided timely details of the vehicle through videos and pictures as I was making this purchase from Orange County. Sayed Akbari was also great on the Finance side and made sure that my experience was smooth with the closing this purchase. I do recommend Livermore Land Rover, Louie and Sayed on your Land Rover journey.

Lauren is such a gem! She's so personable, kind and funny! She made me and my husband feel heard…read moreand comfortable. Team Lauren all the way!

I had an excellent experience working with Shamika during the return of my Subaru Solterra lease…read more She was professional, knowledgeable, and took the time to explain the process clearly from start to finish. What could have been a stressful experience was made smooth and straightforward because of her patience, attention to detail, and outstanding customer service. Shamika was responsive to my questions, transparent about my options, and ensured that all paperwork and next steps were handled efficiently. I truly appreciate her willingness to assist and her commitment to providing a positive customer experience. Thank you, Shamika, for your professionalism and support. It was a pleasure working with you.

I had an outstanding experience purchasing my car from Livermore Subaru dealership. From the moment…read moreI walked in, the sales consultant Michael Sandlin was professional, friendly, and genuinely focused on helping--not pressuring. Michael took the time to understand what I was looking for, answered all my questions clearly. Then I got the pleasure of meeting the sales manager J. B. Berry and he made the entire process smooth and stress-free. J. B. Berry went above and beyond to make sure everything was transparent, from pricing to financing, and I truly appreciated how efficient and organized the experience was. The vehicle was in excellent condition and exactly as described. I felt confident and comfortable throughout the entire purchase. I'm literally in love with my Crosstrek which is my first Subaru and I realized what I had missed. If you're looking for a dealership that values customer service, honesty, and quality, I highly recommend this one. I'm extremely happy with my purchase and would absolutely return in the future!

**DISCLAIMER** NOT YOUR TYPICAL SKETCHY USED CAR DEALERSHIP! Oh contraire amigos, this is the place…read moreyou should consider first for a used car option. I lowballed at first if I'm being honest (big time thrifter I do it by nature) & Joe's response alone gave the gut feeling it was the right choice to head over because most of the time I get cursed at for the offer I gave originally. I've had 5 cars in 6 years (not by choice) so I've had plenty of experience dealing with buying used cars from dealerships to private parties. This was bar none the best experience I've had without a doubt. Joe & Mrs. B are definitely a power duo, both wholesome, honest & are just regular folks who just happened to sell cars really. No nonsense, no deception. Transparency is elusive when buying a used car from a smaller dealer 90% of the time, but that was present clear as day. I HIGHLY recommend you pop in & take a gander if you're looking for something, my fiancée & I are super hyped.

As a minister to youth i recently helped a young man get transportation which allowed him to get…read morework and be independent . With Mrs B's help we were able to finance his car bought there. A week later one of the cylinders misfired and needed repairs. When contacted Mrs B's helped with the cost of the repairs. They are christian based and I would recommend them to anyone seeking transportation. I know if we were dealing with any one else the response would be much different. Thanks again for being here in Livermore and helping our community.

I have been looking for a Tacoma and not finding what I was looking for…read more We happen to drive by Dublin Toyota, so when I got home I searched their website and found the truck I was looking for. I filled out the more information form And received a call from Umesh, he was very easy to talk to We set up a appointment for the next day We showed up and were greeted by very friendly staff Umesh was out of the dealership, so his brother Satish took good care of us, we test drove the truck and ended up buying it The whole process was great and pain free Ryan the finance guy was very helpful and explained the process. If you are looking for a new vehicle I recommend you check out Dublin Toyota you won't be disappointed Thank you Umesh and Satish for the great hospitality and service

We went to the dealership and worked with Bobby, and he made the whole process really easy. He…read morehelped us choose the best trim and took the time to explain our options without any pressure. He also worked to find us a great rate and a better deal. We ended up driving home in a really nice 2025 Camry thanks to Bobby. Great experience overall -- we'd definitely recommend Bobby to friends and family!