I had an outstanding experience at Dublin Kia working with Aziz. I originally found a lease deal for a 2026 Kia Carnival online, and from the start, Aziz was great to work with. He had a positive attitude, answered all of my questions thoroughly, and most importantly, was never pushy. We communicated over several days and were able to come to a number that worked for both of us. Once we scheduled an appointment and showed up, everything was ready to go--the car we discussed was fueled up, cleaned, and waiting for us. During the walk-around, my wife noticed a small scratch on the driver-side door. Aziz immediately took care of it and had it removed without hesitation, which we really appreciated. I had already completed the credit application and sent over my insurance and driver's license ahead of time, so once we test drove the vehicle and decided to move forward, the process was incredibly smooth. Within about 20 minutes, we were already in the finance manager's office. Speaking of that--this was by far the best experience I've ever had with a finance manager. No pressure, no upselling, just straightforward and helpful. He answered all of our questions and respected the deal we had already agreed on. From start to finish, we were in and out in about an hour and a half with keys in hand. This was hands down the most stress-free car buying experience I've ever had. Highly recommend Aziz and the entire team at Dublin Kia. read more

My car had been experiencing issues where when I drove it, it made me sick. Headaches, Nausea, Dizziness, Blurred Vision, and almost passing out at the wheel. This happened mostly when I had the AC on. I first had it towed to Concord Kia with the end result on invoice " Unable to verify problem". Upon driving it home to Brentwood on the freeway I became ill and almost crashed. When I got home I decided to take it a mile down the road to a place called Brake Busters where they were 100% able to verify the problem but couldn't find where it was coming from upon performing leak tests. After consulting with Brake Busters, I was advised that the best course of action would be to take my vehicle to the dealership I purchased the vehicle from which was Dublin Kia. I purchased my vehicle on November 23, 2025. I arranged for the vehicle to be towed there on March 13, 2026. The tow truck driver who arrived was the same individual who had previously towed my vehicle to Concord Kia. He expressed surprise that the vehicle required towing again and asked why the issue had not yet been resolved. I explained that the dealership had been unable to determine the cause of symptoms I experience while driving the vehicle. The driver also stated that while loading the car onto the tow truck, he personally began to feel unwell. This was particularly concerning, as it suggests that individuals outside of the dealership environment are able to perceive the issue, whereas dealership personnel have not acknowledged it. Upon arrival at Dublin Kia, I spoke with a representative on Friday, March 13, 2026. I provided a detailed explanation of the vehicle's behavior and the physical symptoms I experience while operating it. During this interaction, the representative appeared primarily focused on informing me of a $225 diagnostic fee. He also repeatedly suggested that the issue could be caused by rodent damage (e.g., rats chewing through components), which would result in the repair not being covered under warranty. Over the weekend, I received a call from Dublin Kia stating that they were unable to "verify the customer's concern at this time." As a result, I arranged for the vehicle to be towed again on Monday, March 16, 2026, to another dealership. On March 16, 2026, I spoke with an individual named Andrew. Prior to this, I had attempted to communicate multiple times via text with the Service Advisor, Martin Tostado, using the number listed on my invoice. Andrew claimed that no such messages were received; however, I have retained records of these communications. During my discussion with Andrew, I expressed dissatisfaction with the lack of detailed documentation regarding the inspection and testing of my vehicle. Although I was told that technicians had driven the vehicle approximately 20 miles, this did not appear consistent with the trip mileage reflected in my Kia application. When I asked what specific procedures the technicians performed inside the vehicle, Andrew provided a general explanation. I then asked whether there was any documentation from the technicians confirming that these procedures were actually completed. He stated that there was none and acknowledged that he was relying solely on verbal confirmation from the technicians. I further questioned whether, if technicians were testing for carbon monoxide exposure, they would reasonably conduct such testing with the vehicle's windows closed, given the potential health risks. Andrew responded by stating that carbon monoxide entering a vehicle's cabin does not occur, which I believe to be inaccurate. Finally, Andrew informed me that no additional notes or modifications could be added to the service invoice, as it had already been closed. 4/27/26 After all this time and after Concord, Dublin, and Hayward all sending me away with an invoice that says "Unable to verify problem" and also treating me like I was some sort of crazy, I decided to look at the vehicle myself. Starting from the back of the car and looking at every possible inch of the car and thinking outside the box I popped open the hook and started looking very closlely and to my susrprise I found plastic protective films that were left inside the engine area and even on the battery from when I purchased the car. Upon removing it all some pieces were even burnt which explained what was making me sick because this would be getting pulled into the cabin through AC. I spoke to Navi and I reqested a car detail to get any left over particles and also a inspection of the engine to make sure I didnt miss any. He told me I could bring my car in 4/28/26. I called multiple times on 4/27/26 trying to get a hold of a service manager. I left my name and number with people multiple times and no one would call back basically incinuationg they would not help me. I finally got a hold of the General Manager but due to treatment against myself who is disabled. I would rather pay someone out of pocket. read more

Update: About a week went by, and while I was in the process of connecting with another dealership's service department, I got a call back from Dublin Kia saying that my car had been approved under manufacturer warranty. Considering they already had all of my information in the system, I figured it might be a bit more efficient to take it back to them instead of going forward with the other dealer. Before I took my car back, I made sure to get a timeline and was given a summary of what they would repair and when they would likely be finished. I took it back on March 20th and was told it would be a week at best, but no later than March 31st. And thankfully, the repairs were done on the 31st and I was able to pick it up this morning (April 1st). The entire process was smooth, as it was the first time around. read more

We had a phenomenal experience working with Ilyas at Dublin Kia. From the very first text message back and forth Ilyas was professional, accommodating and informative. I always say it is easy to sell something you. Relieve in and it is clear Ilyas knows and trusts in the product he is selling. We are first time Kia buyers and I wasn't initially sold on the brand. However after the test drive that all changed. Ilyas answered all of our questions, thoroughly explained all of the functionality and really worked with us to find the right vehicle at the right price. The entire team was efficient and really wanted to see us find the car we were hoping for. The process was smooth and successful. Thank you Ilyas! read more

Dublin Kia - Our new Telluride - Car Dealers Near Me - Dublin, California

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Pedro Melendrez saved Dublin Kia from a 3 star review. Below is what I had originally written based on my experiences with the Dublin Kia service center. I decided to wait on posting until my service was done and glad I did. Pedro has amazing Customer Service and is truly helpful. I will be sure to schedule with him for all of my future service needs. The sales guys - great! The service advisors - not so great. I have no complaints about the actual work that is done on my vehicle. The mechanics do a great job. The service advisors you have to talk to beforehand are just not friendly or helpful. It's like they always seem annoyed or bothered by you. read more

Great experience purchasing the amazing minivan - 2026 Kia carnival SX with this dealer the last weekend! This time had done a bit of research and wanted this Kia model and found the best color (astra blue) and model in this superb Dublin location. Has been a quality time with the driver and luxury of this kia carnival since then - my wife and specially the kids are loving this. Special mention to salesperson Ahmed, he made the whole process so efficient and convenient. The experience was fantastic - everything from test driver to tour to final paperwork went quickly and got amazing deal price with good maintenance coverage. Highly recommended to anyone looking for Kia cars with great tech and luxury options! read more

Dublin Kia - 2026 Kia Carnival SX - Car Dealers Near Me - Dublin, California

What an experience at Kia Dublin. If you're shopping here, be prepared for classic bait-and-switch tactics and a lot of backtracking once you're already invested in the process. The only positive was the vehicle price itself and even that came with strings attached. For transparency, the team I worked with: * Sales: Moe / Mohammed * Finance: Raymond * Sales Manager: Nav This started with a listing for a used 2026 vehicle advertised at 2,176 miles for $32,576. On paper, it looked like a great deal, so I came in for a test drive. The moment I turned the car on, the odometer read 3,900 miles, a nearly 1,800-mile discrepancy. When I asked about it, I was told it was due to "test drives and moving the car around the lot." After checking Edmunds, the vehicle had been on the lot for 11 days. Driving nearly 1,800 miles in that timeframe is not believable. I asked for a price adjustment and was told the best they could do was a detail and a full tank of gas. Moe did remove a nearly $2,000 Spartan retrieval fee that was supposedly "standard," which only raises more questions. I walked away for the day. The next morning, Moe said he'd tried everything with management but the price was firm. He mentioned he could help me out with maintenance instead. When I came back, that "help" turned out to be maintenance packages offered at cost, still something I had to pay for. I declined. After consulting a friend who's a district manager at Lexus, I agreed the price was still fair for the mileage and proceeded, with the understanding that all add-ons were removed and I'd receive a full tank of gas and a detail. During financing, the payment initially didn't work, so I left. Later, I was told they found a solution, by increasing my APR by 0.1% and extending the loan to 72 months. I planned to refinance anyway, so I moved forward. Paperwork was signed, and after about an hour, I was handed the keys. We take a photo, I get in the car... and the gas tank is half full. When I asked why, Moe said his manager wouldn't approve filling it. Nav then came out and told me they don't even fill used vehicles, and that the half tank was a "courtesy." Apparently, I should just be happy with the price. After going back and forth, Nav finally agreed to a free detail at a later date. At that point, I was done arguing and just wanted to leave. Based on how this transaction went, I have very little confidence they'll actually honor that promise, but I'll update this review if they do. Bottom line: Kia Dublin lists aggressive prices, but don't expect transparency, consistency, or follow-through. Promises change depending on who you're talking to, and everything seems to require pushing back. Constantly. Proceed with caution. Picture of odometer is after driving back from Dublin to my apartment in Fremont, to the gym 2 miles away and back home. read more

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STEER CLEAR OF THIS DEALERSHIP AND EXTENDED WARRANTY!!! Since 2/17/2026 (41 days and STILL counting), my car has been at Dublin Kia, pending approval of my 100k/10yr warranty. My 2016 Optima engine suddenly seized at 97k miles without warning while I was driving to work. Stephen Neri, Service Advisor, initially stated that my "engine basically melted due to having no oil in the engine" and Kia was denying my powertrain warranty due to customer neglect, and stated I had to pay $6,884 for a new engine. I provided maintenance records to prove my last oil change was completed less than 4,000 miles ago. Dublin Kia stopped responding to my texts and avoided my phone calls. until I sent a "final notice" email. This is where the runaround really began.... The General Manager, Kamren, called me and asked me to send my maintenance records to show I have fulfilled my regular oil changes. Then the Service Manager, Andrew, separately called me a few minutes after requesting I provide my spark plug maintenance. I had to dig for records from 6+ years ago, and was luckily able to provide them. I was able to show that I completed my major mile services (45k, 60k, and so fourth) and recalls at a certified Kia dealership within a timely manner, and during those services, I requested for a full vehicle inspection and full maintenance performed. This included my spark plug inspection, however Andrew and his "representative" is denying this and stating that his "hands are tied" and I should reach out to Kia Consumer Affairs, which I did. While Kia Consumer Affairs has stated I am within and entitled to my 100k/10year warranty, and just need to change my maiden name to my married name to prove that I'm still the original owner, I am doing the best I can to manage without my vehicle, and with ZERO empathy or urgency from Kia. Instead, Andrew texted me while I am in an active discussion with Kia Consumer Affairs to come pick up my vehicle from their facility. Absolutely unhelpful, is this how Kia is supposed to treat their loyal customers? read more

I bought a car there in within the first two months. My car spent more time in that shop dealing with more problems when it was already certified preowned!! read more

I've been a loyal Lexus car owner for the past 9 years. I enjoyed the service and quality of their cars so much. We were looking for a bigger vehicle to take our family and friends around. Unfortunately, the vehicle we were waiting for at Lexus ended up in a recall after waiting 1 year. So glad to have connected with Bass Fakhri at KIA and we found our newest car, the KIA EV9. We custom ordered one and it was supposed to arrive in 2-3 weeks and it kept delaying. Fortunately I kept checking in with Bass and got a hold of one that came in from the midwest at the right moment! It's been a great transition from a gas car to our first fully electric car. The experience with Bass has been wonderful. He's down to earth, genuine, and personable. Probably the very first car sales person that I will remember and recommend to my friends. He's super quick and responsive through txt which is very helpful! I'm a mom of 2 young toddlers and text is the easiest for me. If you are looking for a KIA, I would highly recommend getting a hold of Bass! read more

Dublin Kia - KIA ev9 - Car Dealers Near Me - Dublin, California

It's been over 1 year still no resolution, looks like I will have to pay for an Attorney.

Had a great purchasing experience at Kia Dublin, amazing service from Tony. Got my dream family car and enjoyed the process. Tony was super helpful and I did not feel pressured at all during the experience, gave me a full tour of the car and dealership & service. Already thinking about the future for next time I buy here! read more

Dublin Kia - New Kia Carnival Hybrid - Car Dealers Near Me - Dublin, California

Extremely frustrating experience with a recall appointment--plus a history of poor service. My wife brought in her 2019 Kia Sorento for the rearview camera recall (Recall No. SC282 / NHTSA 23V-639)--a known issue where the backup camera can fail due to water intrusion. She had a scheduled appointment, was told it would take about an hour and a half, and decided to wait at the dealership. After nearly two hours, she was told the visit was just an inspection, and that they didn't have the part in stock. She'd need to schedule a second appointment and come back again. At no point did they mention in advance that this would be a two-step process. It's a recall, not an unknown issue--they had the VIN and should have had the part ready. To make matters worse: * She took a day off work, which cost us money. * It's a 30-minute drive each way, so this also added an hour of driving to the waste of a day. Unfortunately, this isn't our first issue with Dublin Kia. A while back, I brought in a different vehicle for a free warranty inspection and asked them to check the oil plug. They told me it had a small drip, didn't fix it, and then charged me $250. It took a bit of complaining, but eventually I got my money back--the manager agreed I should have never been charged in the first place. read more

The absolute worst service department I've ever interacted with. I have been trying to get a recall done for weeks. After many attempts of getting ahold of someone, they told me they needed to order a part and would call me back when it arrived. They never called back. So now I've been trying to get ahold of them again for weeks. Their phone number goes to a call center that doesn't know anything. All they offer to do is send a message to the service department and have them call me back, but they never call back! I've even tried requesting an appointment through the Kia app and it tells me they'll reach out within a day, but they never call me. I shouldn't have to try this hard to give Kia my money. read more

Service was great and had a large selection of cars. Highly recommended if you're looking for a new or pre owned car.

Went in for a quote, sales person seems occupied with other things and seems to uninterested in helping me. In the end he did provided me the information but bad experience. read more

We purchased a 2026 Kia Carnival and love it. Alijah was extremely helpful. They provided us with several options and were very patient while my wife and I deliberated. The process was very smooth and staff very courteous. read more

Had the pleasure of working with sales representative Hakimi. From the first inquiry into the car, to valuing our trade in, and then finalizing paperwork so that we were in and out of the door, he made sure everything was taken care of. We drove all the way from Fresno because of how well the staff treated us and the great deal they gave us. I recommend this dealership and to call and have Mr. Hakimi to be your sales rep. read more

Dublin Kia - Car Dealers Near Me - Dublin, California

It's been really hard to find a Kia Dealership with good customer service. My husband and I were shopping for a Kia a few months ago. Dublin Kia was the only dealership that had sales people outside and were friendly enough to approach us. We ended up finding our car Carmax but when my mother in law started looking for her brand new Kia Sportage we knew we should check with Dublin Kia. Ilyas was extremely friendly when he approached my mother in law and I which made us very comfortable. We asked him to see a Sportage which they had one of at the moment. My mother in law needed time to think about it and Ilyas was extremely nice about it not pushy. My MIL kept looking for a car but kept coming back to a sportage and Ilyas was being very helpful and informative even over txt. She finally made the decision and went back to Dublin Kia to buy her 2025 Kia Sportage SX Prestige. Ilyas was extremely patient with us and worked to get us the best deal that worked best for my mother in law. She wanted to lease at first but turned out buying was a better option in all of it Ilyas was very friendly. Thank you Ilyas! read more

I honestly regret buying my car from this dealership. When my car was delivered, it was missing a part that was promised in my contract. I have proof -- both in writing and through text messages showing they agreed to include it. I've been going back and forth with one of the managers, Mohammed Nadir, for over a month now, and nothing has been done. He's been dismissive and even hung up on me during a call. Not once has anyone apologized or tried to make things right. I've been calling every single week since I bought the car, just trying to get what I was promised. I finally got a hold of the general manager, so we'll see if that goes anywhere. What really hurts is that as soon as they make the sale, they completely stop caring. The sales rep who sold me the car, Alex, actually blocked my number once I started asking about the missing part. I even have screenshots where he promised to deliver it -- and, of course, it never happened. This whole experience has been incredibly frustrating and disappointing. I'm sharing this so others don't go through the same thing. If you do decide to buy here, make sure everything is in writing, double-check your car before leaving, and don't expect much help afterward. read more

I had the best experience at Dublin Kia with Amir, he was very helpful and knew what he was talking about. he takes his time explaining the car and all its features. 10/10 recommend. read more

Dublin Kia - Car Dealers Near Me - Dublin, California

Fantastic service from the entire team at Dublin Kia, and a special shoutout to Ahmad for his exceptional support! We hadn't planned on making a purchase on Saturday, 7/5, but after meeting the team, we couldn't resist. Ahmad was attentive, never pushy, and truly listened to our needs to help us find the right vehicle for my mother. The whole team was honest and provided what felt like genuine, thoughtful feedback. We're very happy with our experience! 10/10 would recommend read more

Dublin Kia - 2025 Kia Niro! Thanks, Ahmad! - Car Dealers Near Me - Dublin, California

I brought my car in for transmission warranty work and it turned into a nightmare. It took the dealership over 3 months, during which they went through 3 different transmissions and 2 transmission ECUs. I was given my car back three separate times, each time with the issue unresolved. The service department was unhelpful, management never returned calls, and my service rep, Luis, had poor communication and constantly avoided giving straight answers. On top of that, the rental cars they provided were filthy--one had dirty tissues left inside, and another even had weed in it. To make matters worse, they removed and reinstalled my dash camera without asking, mounting it crooked on my tinted windshield. When I removed it, the tint was damaged. After calling them multiple times, they finally agreed to reimburse me for the windshield, but it should never have gotten to that point. Overall, Kia has shown they can't properly repair their own vehicles, and the service experience was unprofessional from start to finish. I highly recommend avoiding this dealership and learning from my mistake. read more

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I want to give a huge shout-out to Moe at Dublin Kia. I initially worked with Justice, who helped me right away and took me on a test drive. Justice was great from the start and extremely easy to talk to. When it came time to discuss pricing, Justice brought another person in to go over the numbers with me. Unfortunately, that pricing conversation was where things went downhill. I was very clear about the price point I was comfortable with, and what came back was not even close. The interaction felt dismissive, and it came across as though my budget did not matter. This was not an issue with Justice at all, but with the person who stepped in for pricing. Because of that experience, I decided to walk away and was literally about to get into my car to head to another dealership. That is when Moe stepped in, and I am really glad he did. Moe took the time to actually listen to my concerns and suggested I look at the same vehicle in a different trim that would put it at a lower price point. I was hesitant at first, but he was genuinely kind, patient, and never pushy, so I agreed to take another look. After some back and forth, I ended up leaving with the vehicle I wanted, just with a few downgraded features that made the price work for me. Moe made the process easy and stress free, and I never felt pressured or brushed off. I would absolutely recommend both Justice and MOE if you are going to Dublin Kia. Justice was welcoming and easy to work with, and Moe went above and beyond to make sure I left satisfied. read more

We initially went just to look at cars and we were greeted by Azziz. He was friendly and not pushy at all. after an hour we had decided we liked one of the cars we looked at, the Kia Sportage Prestige, and started the process. The manager, AJ, introduced himself and was very open to discussing our trade in. The two made an offer we couldn't refuse! Mozey was the finance person and the signing went without a hitch. The three folks we worked with, Azziz, AJ, and Mozey were a great team And we will recommend them to anyone! Thank you Dublin Kia! read more

Very smooth car buying process. My sales person Ahmad was very helpful and easy to work with! Everyone was very nice and I left with a great car! read more

We just bought a car today 12-31-2025, the white Honda accord hybrid. It was for my cousin. We spoke with the salesman Zia, he was good and informative, he was able to sell us the car at a negotiated price. And took our trade in. I don't have any negative issues that really bothered me here, it was fine for my experience. Best part is, being able to negotiate a price, instead of paying 30% or more on those "no brainer price" dealerships. People, stop wasting your hard earned money somewhere else more expensive, come here and check it out. Thank you to Kia of Dublin, and to the head management, please never go fixed price. Because being able to deal, means you want to work with your customers, not just "take it or leave it". It was awesome. And the financial part the signing of contracts etc. took less than 20 mins once started. Thanks again. read more

First off, understand it's a car dealership--there's going to be some back and forth. Naseem was our contact, he was friendly and helpful. He had the car we wanted to view ready when we arrived. No pressure, let us explore and talk without interruption. When we finally decided on the car, there was some negotiation, mostly because of standard dealer add-ons that we didn't want. There was a bit of miscommunication regarding the amount financed, but it was worked out and we got a lower rate through the dealer than our credit union offered. I was a bit disappointed with the exceptionally long wait to complete the transaction with the finance manager. We waited nearly 3.5 hours for a process that took about 5 minutes. The finance manager seemed tired and annoyed and ready to leave. The dealership was exceptionally busy (it was a Saturday), but that was still too long to wait. Overall, a pretty standard car buying experience. The dealership has a great selection and is well maintained. read more

I've purchased many cars over the years (different brands) and I'm happy with my new Kia, however as a public service, consider avoiding this specific Kia dealership. I went to this place on a recent weekend, met with the salesman (seemingly nice guy), was told that I could get a military veteran's discount if I supplied the necessary paperwork (DD214) and thus I went ahead and purchased the car. I found and then brought the DD214 to the dealership the next day, spoke to the "manager" that the salesman told me to give it to, he feigned ignorance about the whole matter but said he would forward it to "Kia" and then "get back to me". 2-3 months have passed by and nothing has been done. 1. I called / texted the salesman at least 3-4 times; he said he would "talk to the manager" and "get back to me"; has never gotten back to me on anything. 2. I called Kia corporate, who said they could contact the dealership and then get back to me; never got back to me. 3. I called Kia corporate again and said they couldn't do anything because it's an independent dealership but forward some "complaint". Bottomline: 1. This dealership appears to be a close knit family business, which is a good thing; the problem is, they appear to not care at all in re: customer service and especially appear to have no moral framework nor integrity as evidenced by their actions. 2. These liars give a bad name to the prototypical car salesman. 3. The Kia cars appear to be solid cars and a good value; just consider purchasing from a different dealership. read more

Amir "Junior" is one of the best dealers I've ever interacted with. From the get-go, he was welcoming and friendly without being overbearing. He showed us exactly what we were looking for without trying to upsell things we didn't need, and he was very willing to work with us and made it a point to reach out to when the dealership was offering a greater cash rebate to get it to our target price. He educated us about the EV9 and showed us why the features were better than other EVs on the market. The facility itself is really nice. Very well kept, clean, and spacious. Everyone on the staff is extremely friendly and helpful. The night we picked up our car, Amir had the day off, so Bass took care of us and he did a wonderful job showing us the car and setting up some of the tech for us to access functions through our phones. The buying process was seamless. We are so happy with our new EV9 and would highly recommend Amir "Junior" to anyone looking for a new car. Whenever we're on the market for a new Kia again, we'll definitely be back. read more

Great experience purchasing my 2025 Telluride. Special shout-out to my salesperson Moe. Moe was very knowledgable of all the Telluride models. He was very professional, friendly and made the entire process seamless and smooth. I will definitely recommend Moe to family & friends interested in the KIA Telluride. Ray, my finance guy was also very friendly, professional and made the entire process awesome. I highly recommend anyone interested in KIA cars and/or the Telluride to visit Dublin KIA, they have the BEST customer service and most options in the area. read more

This is specific to the Service Center - though to be clear I had a poor experience on the Sales side as well, which is why I didnt buy my Telluride from here anyway. Absolutely ridiculous service experience. They told me to bring my car in - Telluride has a recall on the window trim (trash) and the committed to getting it done by EOD. I got a call at 5 PM to come get my car, but unfortunately - they didnt do my trim. Insane. I was told due to the waste of time - they'd do it ASAP and Jay told me I could get a loaner car because of their mistake. Fast forward - and now I am being told by Jay (the guy who promised me the loaner) they dont give out loaner cars. This is a car dealership - TF you mean? And why the lie? I am going to just take my car elsewhere - I suggest you do the same - never on time, lie constantly - they have blown me up due to a recall and a mistake on their end but cant accommodate me for 3-4 weeks. Tragic, really. read more

I just had the Best experience ever purchasing a car. Me and my husband promised my daughter a vehicle when she graduated medical school the search started really rocky and disappointing when we arrived at the Concord location the stock was very limited and the sales rep had some knowledge but I think he could have known more. While waiting a while for the team to decide how much they were going to "charge" for the cars I was purchasing two cars same day I called the Dublin location and Ilya Yonisi said come down and he will take care of us and he did just that not only as he should know the product he also was very honest, patient, kind, and represented the company very well not only that he went the extra mile of helping us by personally bringing the cars to our home one hour away. Rahman (Dublins ILM) drove the second car this young man was also very knowledgeable, kind, and represented not only the company but how young people should give 100% at their jobs.If you are searching for a vehicle start at Dublin Kia and ask for Ilyas Yonisi if you don't leave with a car trust that he gave a 100% to you as a person and not just a sale Kindness & Honesty to me makes him the Best !! read more

Dublin Kia - Car Dealers Near Me - Dublin, California

Dublin Kia did an amazing job for us, we literally found the exact car we wanted and managed to get it the same day within a few hours, with zero hassle. Especially I want to recommend Hakim Hakimi who was very friendly and expedited the entire process for us, while also going through everything we needed to know (first time owning an EV). Highly recommended! read more

Highly recommend. The dealership is a very nice company with highly experienced staff. Ahmad and Muhammad helped my purchase go by smoothly and very pleased with the care after purchase. Rather I call or stop by I feel like family than just a client. Highly recommend to family or friends. When asked by strangers I have already referred from my experience. read more

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We stopped by Dublin Kia while shopping for a minivan. We were helped by Alijah, who arranged viewing and test driving of a Kia Canival. Alijah was knowledgable, friendly, and professional. We did not feel rushed during the process. If we were to buy a Kia, we will come back to Alijah. read more

If I could give zero stars to the service department, I would. I've had an awful experience trying to get my car serviced over the past three weeks since it died and the doors wouldn't even unlock. When I first called, the receptionist couldn't answer basic questions but assured me she'd created a ticket and that someone would call within 24 hours. A week passed with no response. When I called again, the service representative was rude and dismissive--telling me to just flatbed the car to them and that "someone would call" when it arrived. Given my experience with unreturned calls, I asked to speak with a specific advisor or manager. He refused, said he'd "escalate it," didn't provide a name or extension, didn't take my contact information--and hung up. No manager has ever followed up. I then contacted the sales department, who were polite, gave me the service manager's contact info, and even forwarded my concerns to the manager and provided me with the GM's voicemail. I left voicemails for both the GM and service manager (Service Manager twice) and still haven't received a single response. I've never written a Yelp review before, but this experience deserves one. The sales team was great when I purchased the car, and I genuinely feel for them because the service department completely undermines the dealership. If you're just buying a car, you'll likely have a good experience. But if you expect reliable service or accountability after the sale--go elsewhere. read more

Major Rant! #dubkinkia Car warranty Hell!!! I purchased a new 2025 Kia Telluride from #dublinkia in February. In July set up an appointment for 8k maintenance and have them look at a paint warranty issue. The paint issue I discovered while washing my car in my driveway. Wetting down my car, noticed a dot that looked like a bug. As I sprayed it with my garden hose, the paint peeled. Peeled like a sticker. Mind you, this is not a power washer its a hose with my finger to make a stream. Paint should not peel. #dublinkia took pictures and asked for Kia Customer Care to make the call if its warranty or not. No explanations, no local expert opinion. #Kia rejected it. No way a 4 month old car with nothing more then water to the paint should be refused. Wes the service manager told me that he will assist, but I need to get a body shop look at it for a professional evaluation and quote. The body shop concluded NO impact and the paint has a manufacturing defect. Wes then guided me to #kiacustomercare to place a claim. This is the last positive help anyone from Kia has done. Since then its been me calling 2 to 3xs a week to absolutely no progress. Its a corporate maze with no end. I have had the case escalated to 6 different escalation mangers at Kia with zero response or results. We are now 4 months in this customer service hell!! Last thing I received was an email from #kiacustomercare stating that they can not reach anyone / service manager at #dublinkia. The circle of corporate avoidance continues. I will not give up. I WILL NOT BUY ANOTHER #KIA You treat your return customer like sh#t I am now reaching out to #nbcbayarea #nbcbayarearesponds HELP!! Sincerely, Michael Wogen read more

Dublin Kia - My car - Car Dealers Near Me - Dublin, California

I'm a car dude. I have had plenty cars from from basic to luxury . I've experienced service where they pickup your car and drop off a loaner, to where no convenience is provided - which is all good as its based on the product. I'm on my second Kia - from the GT2 stinger to my current GT EV6. That said, I've experienced less than average service (making me nervous about the brand) over those two vehicles to really good service, across four different dealerships. I called Dublin Kia a two years ago about purchasing the EV6. I couldn't do a deal with them at the time because the specific car I wanted was not available; however, the interaction was so positive that I told the manager ill definitely make them my go to going forward. I recently went to their site to schedule a recall repair (the other dealerships site didn't provide that option online nor was I able to connect with a service agent quickly. When I did, I could'nt get in for six weeks). With Dublin, the service team picked up the call right away, did a VIN check on the car, provided detailed feedback on the repair and scheduled an appointment for that week - awesome. When I arrived the staff was awesome. They welcomed me upon arrival, checked me in on time and finished the work on time (an abberant experience for me at Kia). The experience and interaction was 5 stars; how it should be. I TRUST this dealership based on the integrity I experienced, the commitment to service and their gerneral elevation of the customer experience for a brand that has increased in luxury relevance. It will take time for dealerships to adjust to meet the new expectation of a different client base, but Subli. Is far ahead of the curve. Nice job Dublin KIA! read more

I went in yesterday to purchase a Kia for my daughter. From the moment I arrived, I was met by a couple of young sales reps who baited me through the door with a specific special that turned out to be completely fabricated. That alone is a problem -- but it got worse. These reps were unprofessional, condescending, and clearly running a script with zero ability to adapt. I told them directly that I spent years in the car business myself -- both selling and training salespeople -- and asked them to drop the act and just have a real conversation about what they have and what they don't. They couldn't do it. Their egos got in the way of basic customer-first communication. By the end, I was so disgusted that I wouldn't take a car from this dealership for free. If this is the caliber of people you allow to represent your brand, it tells me everything I need to know about your culture -- and that culture is toxic. One rep in particular, Amir, has no business being on a sales floor unless your strategy is to mislead and pressure people who don't know any better into buying cars. Do better. read more