I recently brought my Infiniti QX50 in for service, and I couldn't be more pleased with the experience. David provided exceptional customer service from start to finish. His communication was outstanding--he kept me informed throughout the entire process, explained everything clearly, and made sure all of my questions were answered. It's refreshing to work with someone who is professional, knowledgeable, and genuinely committed to making sure customers are well taken care of. My QX50 was serviced promptly, and the entire experience was smooth and stress-free. Thank you, David, for going above and beyond. Your attention to detail and excellent communication truly set you apart. I highly recommend both David and the service department to anyone looking for top-notch care for their Infiniti. read more

Worked with service advisor SK, who was cool. I had an excellent experience with the service department. They were efficient, professional, and kept me informed throughout the entire process. What I appreciated most was that they didn't try to upsell me on unnecessary services. They clearly explained what repairs were actually needed, answered all of my questions, and worked with me to prioritize the repairs in a way that made sense. The work was completed on time, and the whole experience was straightforward and stress-free. It's refreshing to find a dealership that values honesty and customer service. I would definitely recommend them to anyone looking for reliable service and will be returning for future maintenance. read more

Once again, SK Khem and the team at Dublin Infiniti proved why their customer service is top-tier! When I brought my vehicle in, SK explained the issues to me and worked diligently to ensure that the vehicle was taken care of and all issues were completely resolved. SK's persistence, along with David stepping in to support and assist as well, was truly above and beyond. On top of that, SK made sure I was set up with a complimentary loaner vehicle right away so my schedule wasn't disrupted. SK and David are absolute rockstars who truly care about their customers and advocate for them when it matters most. I can't thank SK, David, and the Dublin Infiniti service team enough for their incredible support and first-class service! read more

I am requesting a formal review of my case regarding a vehicle repair issue that remains unresolved despite multiple service visits, repeated diagnostic procedures, and significant out-of-pocket expenses. While I appreciate the discounts that have been provided, I am still incurring substantial costs without resolution of the original concern. I initially brought my vehicle to your service department because the engine RPMs fluctuated while idling at a complete stop, and an unusual noise was present. During my first visit, your technicians performed diagnostic testing, repaired a hose, and completed a 10-mile test drive. I was informed that the issue had been resolved, and I paid for the repair. However, immediately after leaving the dealership, I noticed that the original problem was still occurring. I returned for a second visit, during which additional diagnostics were performed. I was advised that the air box was cracked and required replacement. I approved the repair and paid the associated cost. Once again, I was informed that the issue had been corrected following another 10-mile test drive. Unfortunately, the same symptoms persisted. I then brought the vehicle back for a third visit because the original concern remained unresolved. After further diagnostic testing, I was advised that the battery and alternator should be replaced at an additional cost of approximately $2,000. At this point, I have paid for two separate repairs, yet the issue that originally prompted me to seek service has not been resolved. I discussed my concerns with Michael, one of the managers, regarding what appears to be a trial-and-error approach to diagnosing and repairing my vehicle. While I understand that automotive diagnostics can require ruling out multiple potential causes, I am concerned that I am being asked to authorize and pay for additional repairs without any assurance that the root cause has been identified or that the original issue will be corrected. Beyond the financial burden, I have had to take time away from work on multiple occasions to bring my vehicle in for service and to demonstrate the issue to technicians. More than two weeks have passed since my initial visit, and the original concern remains unresolved despite repeated assurances that the problem had been fixed. Given these circumstances, I respectfully request a thorough review of my case, including the diagnostic process, the repairs that have already been performed, and the additional recommendations that have been made. I also request a fair resolution regarding the repeated repair charges. I have incurred while attempting to address the same unresolved issue. As a customer, I believe it is reasonable to expect that repairs recommended and performed to address a specific concern should either resolve the issue or be supported by a clear explanation of how they relate to the original complaint. I am seeking a resolution that reflects the time, expense, and inconvenience I have experienced throughout this process. I appreciate your prompt attention to this matter and look forward to your response. read more

Dublin Infiniti has been taking great care of my 2015 Infiniti Q50. My previous advisor, Lincoln, is long gone, but my new man, David has been just as wonderful! As a woman, dealing with car problems can be stressful, but with David, I never have to worry about anything. He always makes the process smooth and reassuring. The rest of the staff are also very kind and professional, and the facility is always nice and clean Thank you, Dublin Infiniti! read more

thank you team! Always can trust these guys! SK Khem for taking care of my infinity for many years! Good and knowledgeable guy read more

Recently made a visit to Dublin Infiniti and had my car serviced , the service advisor Burke made sure everything was perfect and gave me excellent customer service! 10/10 ! Make sure you ask for him when you book a service! read more

I can't say enough about this dealership and the customer care they exemplify! Very honest and thorough, if you are in the market for a new car go see these guys/gals, you won't be disappointed! David Herrera in the service dept is top tier and just one of the best when it comes to being professional and on his game! I've always left the dealership feeling confident that they took care of my concerns and addressed my needs. read more

Fantastic service. Love my new car. Everything about this dealership is perfect . Thanks thanks thanks read more

Dublin INFINITI - Fantastic service. Love my new car. - Auto Repair Near Me - Dublin, California

David H. Is the best service advisor!!!! Anytime I need service for my car he handles everything with such professionalism and thoroughness! I appreciate how he keeps me updated during my service and how helpful he is even outside of regular service appointments. For example, he was quick to respond when I texted him about my Infiniti Q60 being stolen last December and trying to figure out what I needed to do. Kudos to David!!!!! read more

Dublin Infiniti provided me with the best service today! I came in for a recall on my Infiniti Q60. Burke Mangabay not only took care of the recall but also did a free oil change, washed it and even offered to drive me home! WOW! The customer centered service here is phenomenal! I took advantage and got some homework done and next thing you know my car is ready. They are efficient, detail oriented and kind people. The building itself is equipped with clean bathrooms, any beverage you could want and of course comfortable seating areas. Thank you so much Burke!! If I ever need my Infiniti serviced I'll definitely be coming back. 10/10 recommend! Dublin is lucky to have this dealership in its backyard. read more

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David was really professional and patient when i asked for the service I wanted to get on my car

David in service has been my service manager for years. He is exceptionally professional, responds immediately, and helps us get a loaner when repairs are major and we need transportation for the longer visit. David and the rest of the service team is the reason that I continue to drive to Dublin for repairs, even though we live hours away. I wouldn't hesitate to purchase another car at Dublin Infiniti because of the exceptional service they provide. If you are on the fence of buying an Infiniti go here at Dublin! read more

I love this location. I've been coming here for maintenance on my car for over 4 yrs. I mostly work with David Herrera who is FANTASTIC! He is professional, knowledgeable, personable, honest and goes above and beyond with customer service. I haven't had any issues with my car and I feel secure with my car being serviced here. 10/10! read more

I've been bringing my car in for service to Dublin Infiniti for over 10 years and Burke M, my service advisor, has always made my experience so easy. Everything is seamless from drop off to communication. I always feel confident my car will be serviced fairly and in a timely matter. Looking for a great service advisor, Burke is your man! read more

I just bought my first INFINITI and I could not be happier! Shout out to Yousef for your time, support, patience and help in helping me find my dream car!! As someone who is not new to the dealership experience, I was actually really relieved and found it refreshing that they have a very calm, kind and relaxed aura here which makes the entire process less stressful and honestly more exciting! Yousef was kind, respectful, and incredibly patient throughout the entire purchase process. He took the time to answer all of my questions, walked me through every feature of the vehicle, and made sure I felt comfortable every step of the way. There was never any pressure, and the entire buying process was simple, smooth, and easy (hard to find these days). I also had the opportunity to work with David in the service department, and he has been equally outstanding. He is incredibly responsive, honest, transparent, and someone you can truly trust right off the bat, which was super welcoming! He kept in touch every step of the way. His attention to detail and support was one a kind! Overall, this level of support I felt here was rare, and I feel very lucky to have came to this dealership and met all these kind and cool people. They made my life easier from A to Z, no stress, just a great process overall. Thanks again for making the car buying and ownership process so easy, I would highly recommend you all to pay a visit. The experience is 10/10 and their GM is really nice too, he congratulated me on my purchase which was a special touch. I'll be back! :) read more

Had my Q50 serviced for an oil change with David H. I was in and out in no time. He and SK have such great customer service. Always treating me like family. I will always remain a loyal customer with these guys. I can always count on them to take care of my car for service. Thanks gentlemen. read more

They have a call center so you can never speak to anyone. They took a lot longer than I was told. I was told I need back breaks really bad and I needed to call consumer affairs because my cars too new and they were on back order. I called consumer affairs and opened a case and was told there's nothing they can do u til the parts are actually ordered by the dealership. All in all I called Infiniti Roseville which is where I usually go it's just so far. They were going to order the parts for me and said they have two in stock I made an appointment for two days later. These people maybe need some tips on how to do things efficiently. read more

I had an excellent experience with this dealership from start to finish. SK was knowledgeable, and never made me feel pressured at any point during the process. He took the time to answer all my questions clearly and made sure I felt confident in my decision. Thanks for taking care of my vehicle SK, I'll surely come back for my next service next time. read more

My cluster board went out on my infinity, I took it into infinity and that's when I met Burke right away very helpful very courteous gave me all the information I needed to know set me up with an appointment to fix my car and kept me informed every step of the way handled all the back work and was able to fix my car, giving me a courtesy wash and vacuum. If you ever have to get your car checked out, please make sure you ask for Burke, He knows what he's doing. Work if you have a chance to read this, I hope you have a very wonderful holidays. read more

Thank You David for going above and beyond to get me a loaner car while my car is unexpectedly having an engine issue. I hope your manager understands that I indeed need a loaner because this is an emergency and Ik I didn't have an appt to get it checked but I really appreciate you dealing w/ me all day via text. You don't know this is a big relief to have a car to drive while waiting for mine. Thank you again for being awesome! read more

It was a pleasure having my vehicle serviced here. Come in ask for SK. Great service and support from their entire team. read more

Dublin INFINITI - Service desk - Auto Repair Near Me - Dublin, California

Salesman John was great!! My boyfriend has been looking for a car for a while and we finally stumbled upon a 2019 Nissan for a great deal. John was helpful over the phone and was well prepared once we arrived to the dealership with intentions to buy the car. He was extremely patient and helpful and made the experience of buying a car super easy and quick. The dealership was clean and all salespeople on the floor were friendly and helpful as well. Next time I buy a car, hopefully John can help us out again Would recommend. read more

I have had the pleasure to work with Mark Hashimi at Dublin Nissan/Infiniti and we have resolved this issue to my Complete satisfaction. I apologize for my initial review since I wrote the review out of anger and did not do the correct thing which was to reach out to Mark initially to air my complaints and give him the opportunity to address my concerns prior to my going public. I have owned 2 Nissans and this is my Second Infiniti. I value the brand and the work that the Dealer does in maintaining the vehicles in this competitive environment. Please do not let my initial review cloud your feelings about this dealer, since they have worked to make it right by me read more

Dublin Infiniti is where it's at!!! So much so that I was willing to fly up from San Diego, take possession of my vehicle, and drive it home the very same day! The dealership itself is absolutely beautiful--modern, upscale, and welcoming. It truly gives you that luxury vibe. However, the real stars of Dublin Infiniti are John and Phil--the Shaq and Kobe of car sales, an unbeatable duo who make the process effortless. I spent about a month searching nationwide for the right vehicle, and working with them completely changed the game. No pushy tactics, just ease of business, genuine care, and top-notch service. Since I live in San Diego, I had already test-driven the model locally, so from there it was simply a matter of making my decision and heading up to Dublin. John and Phil were quick to answer every question over email and text until I was ready. Once I flew in, John personally picked me up, welcomed me with a smile, and made sure everything went smoothly from start to finish. Jesse in Finance also deserves a shout-out--he stayed late to finish my paperwork so that the next day I could simply grab my keys and drive home without a hitch. It says a lot that I'm not the only one traveling. Many of their customers come in from out of town, even out of state, just to work with Dublin Infiniti. While waiting, I even met a loyal customer whose family has purchased four or five vehicles from John. That kind of repeat business speaks for itself. To me, Dublin Infiniti is the Nordstrom of car sales--refined, reliable, and all about making things easy for the customer. They truly care about the people they serve, and it shows. I'll be back in a few years when it's time for my next vehicle--and to all my fellow San Diegans: it's worth the trip. read more

I wish I could give less than 1 star. FIRST, they charge $250 just to look at your car. This was not mentioned to me before I dropped my car off with Burke. With a dead battery, I didn't want to shop around, and assumed going to the dealer might cost 'a bit more.' So, for a new battery (and nothing else), the bill came to over $550. He was pleasant but would not budge off of the $250 charge or the $553 bill for a pretty simple repair job. What's funny is, I love my 2015 Infiniti and considered buying a new one - and this is the closest Infiniti dealer to me (I bought mine in Livermore, dealership closed down). If you want to throw your money down the drain, go here. I won't again. read more

Very disappointing experience with Dublin Infiniti. Never come back. Very poor communication, poor accountability, and poor customer service. For a dealership, this is honestly disappointing. They charged me for a tire rotation and wrote on the receipt that it was performed, but the tire rotation was not actually done. When I requested a refund, the service advisor, Burke, took photos of all my tires and then said he had "no idea." I followed up with him twice about the refund, but he never responded to my messages. On my third attempt, I contacted the service manager. Instead of properly reviewing the situation, he did not even trust his own service advisor's photos and asked me to take photos myself and send them again. All of this headache was caused by a simple mistake, or possibly a false charge, by the service department, along with wrong information being passed to the advisor, manager, and customer. This should have been handled professionally and immediately. A customer should not have to chase a dealership multiple times for a refund after being charged for a service that was not performed. Also, their labor charge for an oil change is much higher than many other mechanics. They never asked me what mileage-range oil I wanted, and they set my next oil service at only 5,000 miles, while I expected a higher mileage oil/service interval for the amount I paid. read more

Burke is the best! Super friendly, honest, and always explains everything clearly. Work done right and on time. Thank you, Burke!

I recently purchased my vehicle used and the previous owner didn't give me a wheel lock key. I went to the Dublin dealership and David was so helpful!! They were able to help me with a replacement and they even gave my car a nice car wash as well! Amazing staff and above and beyond service! read more

I recently moved to another brand, but I have to shoutout Burke for being a fantastic service advisor! Over the years, he's helped me and my family get the best deals for our service. He's super friendly and fun, and clearly has close bonds with his clients. If you're looking for a new service advisor or considering Dublin for service, ask for Burke! read more

David in service was my advisor and he answered all my questions and really helped me out. 5 star service. I would highly recommend, and def ask for him. read more

Everything! From the moment I reached out to Burke Mangabay about a quote I had gotten for tires six months earlier and he told me there was a Presidents' day sale. Which I appreciated and I booked an appointment and he was very accommodating. They make the whole experience so easy with a service vehicle loaner and he even let me borrow a phone charger. Plus kept me in the loop on when my QX 80 was going to be ready. Then to top it off I had a clean vehicle when I picked it up :))) Just amazing Customer service and today that does not go unnoticed ! Thank you so much Burke! Truly Makes me want to purchase another infinity as my next vehicle read more

Today I purchased a 2026 QX 60. Two days ago, I went in to test drive the vehicle. I was approached by the salesman, John. He was very friendly, professional and helpful. He didn't pressure me for a sale but let me go at my own pace. Finalizing the sale was a smooth process. Working with the finance manager, Phil was stress free. He was fair, straight forward and very enthusiastic to help. Filling out the final paperwork was just as impressive. Phillip is kind, funny and helpful as well. Everyone who I encountered today were gems. This was actually a fun day! read more

I had an excellent experience at Infiniti Dublin thanks to David. From start to finish, he provided outstanding customer service while my fuel pump was being replaced. David was professional, reliable, and extremely communicative he kept me updated every step of the way and made what could've been a stressful repair process feel smooth and easy. read more

Jack Mahal, executive manager was absolutely amazing. He was very professional and had a great team helping me purchase my car. I am definitely recommending this please. It was a very smooth interaction and I love my new car read more

I've had the pleasure of working with Burke Mangabay at Dublin Infiniti for a few years, and he's always made sure that service for my QX60 has been top notch. I recently had a major repair for my vehicle and he not only was able to go into great detail about the issue, but he was also able to recommend the right service for me and my family. I HIGHLY recommend working with Burke on all your INFINITI needs, he will take great care of you! read more

We recently took our 2017 Q60 to Dublin Infiniti, as we suspected our turbocharger was going bad. We were able to get an appointment the same week we called in and was helped by SK. The diagnostic took around an hour and they confirmed that the turbocharger indeed needed to be replaced. We got the service scheduled for the following week and was provided a very nice loaner car in the meantime. They finished the replacement in day, which was amazing because we had to go out of town the next day. SK was awesome to work with and made the process very smooth! read more

As the CEO of an event planning business, I know the importance of good customer service. Today, I had one of the greatest customer service experiences ever. David Herrera at Dublin Infiniti's service department took care of my auto needs with great knowledge, efficiency and amazing care. David is the epitome of an excellent employee, and this dealership is very lucky to have him on their team. My experience from the minute I booked my appointment to receiving follow-up calls about a question I had to my visit today deserves the highest customer service rating a business can receive. Way to go, David and your Infiniti team! Keep up the excellent work. Lucy Kim Very Happy Customer Fremont, CA read more

We have been going to Dublin Infiniti for a long time now for service on our QX80 and everyone has been amazing to work with- our recent service was with Burke Mangabay who has always gone above and beyond in helping with our car's maintenance and repairs! He is exceptional and goes out of his way to make sure we get the best service each and every time! I wanted to make sure he is recognized and valued as he is an asset to the company! Thank you Burke for always taking care of us- we appreciate you so much!!! read more

We've purchased several cars and worked with sellers in different states, but nothing compares to the incredible experience we had at INFINITI of Dublin with John. We're extremely picky--our car search started two years ago, comparing Lexus, Toyota, and INFINITI among others, but after working with John, the choice became easy. We chose the QX60, and we're absolutely in love with it! It's no surprise John comes highly recommended--our neighbor bought an INFINITI from him, we bought an INFINITI from him, and now a friend who saw our new car and heard about our experience is seriously considering meeting with him. Honestly, you just can't resist this guy! John is honest, professional, knowledgeable, and incredibly patient. There was zero pressure--just genuine help, great energy, and a smooth, enjoyable process. He went above and beyond in every way and actually made buying a car fun again. If you're even thinking about getting a new car, go see John at INFINITI of Dublin. He truly made all the difference--and we smile every time we get behind the wheel of our QX60! read more