We have an issue with the Sales Department at Dublin KIA. They have not responded. They promise 100% satisfaction up and to the point you drive off their lot. After that, you are on your own. This lack of attention to our issue has soured our new car buying experience. Even our Sales Consultant has since left this dealership. If you want a KIA, please go to another dealership. read more

Service Center sucks! I have a Maintenance Plan, and first I'm told their systems are down, u call back for an oil change, and now supposedly they're booked up a week and half out. WTH?! As it is, WHEN I CAN get my car serviced, it takes them at the least, 2.5-3 HOURS!!!...just for an oil change! read more

I had almost given up on finding a car that did not have any crazy market adjustment. Capitol and Stevens Creek Kia are right next to me but after visiting both of them, they both told me $3k markup on any new car was standard which was just crazy to me. I understand the market is bad but to upcharge that much just seemed like bad business. They I get contacted by Erwin and immediately is super helpful and direct. He gave me the OTD price right away and did not try to sneak in any additional mark up or fee's. He passed me along to AJ because he was out of town and when I showed up to the dealership, AJ was awesome. Super genuine and chill dude. Showed me all the features and helped me get set up. The sales manager was also helpful with showing me any potential add-ons but was not pushy in anyway about adding them. In terms of financing, he was straight forward and no hidden agenda. Overall a great experience and one I was not expecting after talking to the other dealerships. It's too bad inventory is so low right now because I probably would have sprung for the K5 instead of the Forte with how honest the dealership pricing is. When I'm in the market for a new car, this will definitely be the first dealership I call. Thanks again! read more

The 2 stars are for the wait. I booked an appointment for an oil change, but waited 20 - 30 minutes just to get waited on. I called in advance to see if a shuttle ride from this Dublin location to my office in San Ramon would be a problem, I was assured the shuttle would take me to San Ramon. I waited an additional hour for the shuttle! Thankfully there was wifi in the waiting area, so I did some work while I waited. I've been coming to this dealer for several years and have had positive experiences with the mechanics and front desk, but this most recent appointment left me scratching my head. read more

I wish there was a NO STAR rating...we went in on Mon March 23rd mid morning. We had seen qty 2 Kia Sorento SUV listed at 25K on line. The sales guy had no idea what was advertised, he could not answer what the towing capacity was..his response was "we don't usually get that question" It took him 15 min to get a key to open a car up...I commented, "did you not think of grabbing a few keys to show us a few cars, since it took you 15 min to get one key?" With his lame attitude, I then asked for a manager....who did not show up after 15 mins...we walked off the lot.... read more

I don't want to give this dealership even 1 star but I have to in order to leave a review. Honestly I wish I had read some earlier ones so that I could have been warned. This dealership is completely unprofessional! We came in to purchase a new car and 6 hours later we finally made it out with a signed contract and drove our new car home. 12 days later we were bombarded with phone calls stating the bank didn't approve it and can we come in to renegotiate the contract. We made it in and right away asked us to sign back the car. Never even attempted to draw up another contract. After a week of dealing with "did this bank approve? Oh we're still working on it..." we just asked for our deposit back and left. I don't know how you can stay in business with such horrible service? They just continued to pass the buck on who is taking care of us and giving back our new car that we were approved for just 12 days prior. I don't even want a KIA anymore! Better take your money to Pleasanton or Livermore! Stay away from this whole block, they are all run under the same people. read more

i came to this dealership from hayward , because of the reviews . i seen that their customer serv was great and they tried to make the customer happy ! that was not the case . i came wanting to buy a 2016 sorento . bob the dealer was "trying" to help me and my fiancee . i was negotiating the price , i asked for the invoice , bob should me a fake invoice first of all . ( i know the business , always ask for the invoice !! thats the actual selling price of the car , it will always be about $3500.00 less ) of course bob acted stupid and said that he had done it for yrs and never saw such thing . the manager was rude !! didnt try to keep us as customers ! the manager was mad because he said i knew the business and because i wanted to see the invoice . he showed me an invoice of 2015 , the invoice is suppose to be pulled on current date! ******dealers will do you dirty so bad . dont go to this place !! john is the manager not helpful bob the dealer , dont go to him and a indian guy he was a total asshole . also a manager!!!! read more

I came here to look at an optima. They said it was at some other lot. After waiting almost hour I decided to leave and go to another dealership. I don't think they care about selling Kias here. Looks like they are switching to an Infiniti dealership as it seemed they had more of those cars. Unsure what is going on here but there are plenty of other Kia dealers that want my business. I decided to go to Concord Kia instead. read more

Best Car Shopping Experience! Thank you Mike and Tolga for your professionalism, knowledge and human approach to matching our family to just the right car. Highly recommend this dealership to anyone looking for a stress-free car shopping experience. read more

I wanted the free movie tickets at Dublin Kia so I had to get a Yelp account. While I have one I want to share my experience with buying a car there. I had an amazing experience at Dublin Kia! My sales consultant Joseph Landry was FANTASTIC! He knew the product really well and wasn't pushy in helping me find a car. If he didn't know one of my answers he was humble enough to admit it but worked hard to get the answers. Hindsight- I think I had unrealistic expectations for the whole process but he was patient with me. I ended up buying an Optima Hybrid and I LOVE IT! I shopped around for lots of different cars all over the area but the Kia was the best! I originally wanted a toyota or a honda but I was shocked to find out that the Kias had more toys and were better cars for the same price. If you are in the market for a car- go talk to Joseph at Kia even if you don't think you want a Kia. He'll give you great advice and won't pressure you into anything! read more

Average overall rating because the range of quality and helpfulness had been ideal with some consultants yet score was lowered by the arrogant and dishonest tactics by others. I purchased an American car from the Dublin Kia dealership, which I found through a car buying service. The employees and managers range from being wonderful people to a couple of bad apples. I have never had to beg for a full tank of gas (that was provided) and seek a 2nd key for an used vehicle and by used I mean 2012. This was ridiculous! Also, they don't want to negotiate and this dealership is comprised of a part that's very good and part not too customer focused. Let's begin with excellence in my car purchasing experience this week. POSITIVE: Please see Dante Green or King for their willingness to extend details in writing. Outstanding to witness Dante's integrity and King's directness and both will honor your time. Dante Green was impressive to meet and has a heart of gold. Dante Green is the main reason this dealership received 3 stars instead of 2 from me and the one that really heard what I wanted. Next, King wants to build a client relationship and I did have the pleasure to meet him briefly after deciding Dante would assist me. The service manager, Shannon is skilled and genuine. It was her professionalism and mix of warmth that made me want to return. So based on the service department ran by Shannon and both Dante and King, from sales, I found my car buying to be greatly improved upon. NEGATIVE: Unfortunately, the individual that responded to my original inquiry was Joseph Landry; his lackluster, condescending and poor customer service hindered my impression of Dublin Kia. He is obviously dissatisfied in his position with the public and things got tense and his dead stare was a complete insult. Nothing here to offer and he's very crafty and simply profit driven by his remarks to guilt the buyer. Not someone to do business with. The general manager, Tim Tarak was too lazy to get up and was yelling answers to his sales consultant and me from over a counter. This GM never shook my hand or attempted to please with any fairness or interest in gaining my repeat business. read more

Just purchased a 2012 Kia Sportage. Joseph Landry helped my son and I select and drive several models before making our final selection. We were very pleased with the Joseph and his associate! Thanks Dublin Kia! read more

This review is solely for Johnathan that works on the KIA side (where you pull up your car for service). I have had a few things go wrong with my new KIA (all very small) such as a nail in my tire and oil changes. Johnathan was awesome I was able to drop off my car and go back to work and have someone drop my car off back to me at my office before KIA closed. He is completely awesome when it comes to actually helping out KIA customers that I have experienced. I must say that KIA DUBLIN really needs to promote him eventhough I would miss calling him when I need something.. PROMOTE JOHNATHAN!!! read more

This is the 2nd time I come to Dublin Kia for my Kia's maintenance. Dominick is very attentive and is always clear on pricing and details.

Honestly, we had a really nice experience getting our new car at Dublin Kia. I know, not the words you normally hear when talking about getting a car, but the folks here are super nice and very professional. Mark Bowman worked with us. Mark is a great guy - friendly, knowledgeable, and above all absolutely no pressure to buy. Though everyone we met there made us feel very comfortable, it was Mark that makes this 5 star review. Both my wife and I test drove and Mark was very patient with us, answering all our questions. When it came time to talk about numbers Mark and the finance staff there really worked hard to meet our target. We even got more for our trade in than we had expected. I highly recommend Dublin Kia. read more

Called this dealership when I seen an Escalade I was interested in on TrueCar to find out color since color wasn't listed. Max answered and was able to help me. Called him back later in the evening to schedule a test drive. He physically checked to confirm vehicle was still available. Upon meeting him, he was very professional and courteous. I felt no pressure whatsoever and that in my opinion is the best quality in a salesman when purchasing a vehicle. He worked with my budget and we sealed the deal. My husband and I were extremely happy. A day or two later we noticed a defect that we overlooked since we bought the vehicle at night. Called Max and he took care of the issue at no charge. Waiting area could use a TV. read more

Just bought a 2015 Kia Optima from Noli Manalo @ Kia Dublin! They are great and actually worked hard to not only get me a great deal but I got the best interest rate on my loan through Kia! There was no hassle and I got exactly what I wanted. Thank you Noli and Sam! You guys are the best! read more

Stay away from this place !!! don't waste your time & money , jack and Sam are very rude & unprofessional all they want is your money

It's not often you negotiate a price with a car dealer on the phone and walk away with an even better deal. Well, this happened to me at Dublin Kia in Dublin, CA. Earlier that day I called Ahmed, the Dublin internet manager, and explained how unhappy I was with the Kia dealers who had padded their MSRP's with an additional $3000 profit and weren't interested in negotiating price. Ahmed immediately set my mind at ease by explaining they were a new car dealership and wanted my business. I told him how much I wanted to spend on lease payments and driveaway costs and he came back with the deal I wanted. This was after spending the better part of a week calling dealers in a 100-mile radius and taking a test drive in a nearby dealership. That afternoon I drove to Dublin, about a two-hour round trip, and was greeted by Ahmad. He got the ball rolling with a test drive followed by a quick collection of information from me. I was then directed to the finance office where Mohammed, the finance manager explained the lease terms including a lower monthly payment than was previously discussed, and efficiently walked me through the lease signing. All in all a pleasant process which took about 90 minutes and I was on my way home driving my new Kia Soul. I highly recommend Ahmad and this dealership to anyone looking for a great deal, friendly people and an efficient process. read more

Dublin Kia was a good experience for me and my little brother. They offer the best price around the Bay Area that we have gone to. We went to Capital Kia-San Leandro- and last Dublin KIA. The sale guy was great, he wasn't pushy and was straight to the point. All the staff there was nice and just know when to talk to you and when not too, mean they were not pushy. The only reason I didn't give it a five was because we went to Kia dealership at 11am and left the place at 4:30pm for the car to be delivered to the dealership from another place. The car was nice but had a lot of industry fallout from brake dust falling on the paint job and left a lot of small rust particle on the paint job. They were willing to clay bar the car for us for free of charge. Also we check in and got two free movie ticket it was great. Over great place to buy.. read more

Kudos to Jeffrey Burcina at Dublin Kia for providing an excellent car buying experience. Not only did Jeffrey know the vehicles inside and out, but he was extremely personable and didn't resort to negotiating games or pressure us into making a decision before we were ready. Having suffered through horrendous customer service at other Bay Area dealerships over the years, it was nice to be so pleasantly surprised. If you're in the market for a new car, I cannot recommend Dublin Kia, and in particular, Jeffrey Burcina, highly enough. read more

Help my mom with a car purchase and Randy showed us excellent care and professionalism. If you are in the market for a can, I endorse Randy for his service and care. Thank you for the hassle-free experience. read more

This was the best and easiest car buying experience I ever had. I purchased my Kia Soul in April 2013, the entire staff was very proffessional and accommodating. Our sales rep Jag was awesome!! I had such a great experience and love the car so much that my husband just bought a Kia Soul as a commute vehicle. It is a fun car, gets great gas mileage and is very roomy inside. His car buying experience was just as great as mine. read more

Thoroughly enjoyed my car purchasing experience. My boyfriend and I came in to look at options because his lease was ending. They gave him great offers for upgrading to a newer model, Kia loyalty discounts, and many benefits. We semi-jokingly asked about leasing a second car by trading in the car I purchased after leasing. I still wasn't done paying it off, half paid off. They took the car, lowered my down payment, maintenance package, and much more. Thank you Elijah(salesman) and Jay(manager). read more

My wife and I went to Dublin Kia looking to buy a new car and found much more. The staff is so pleasant and helpful it was one of the best car buying experiences that I have ever had in 43 years. Dante was our sales rep and was such a pleasure to work with and just the most friendly down to earth person you will ever meet. We also had the pleasure of working with Sam the sales manager who made the negotiating process so stress free we decided on a Kia Sorento and felt so good about the deal we made we were having a great time. We were at the part to sign the docs and seal the deal and met Jag the finance manager who was equally just as amazing explaining everything in detail as we bought our new car. So we drove home and brought it back the next day for detailing and when we went back to pick it up we met Joe with keys in hand big smile on his face and our new car out front. We are so impressed with the staff at Dublin Kia I am looking for a second car for myself and would not think of going anywhere else to find one . Thank you gentlemen for being the best at your profession and making our experience one we will never forget. Dave and Maxine read more

I purchased a 2014 Kia Sorrento here a couple of years ago and had a bad experience. The sales aspect was ok but there was things that didn't get taken care of at the time of sale so I waited 4 months for them to finally take care of it. I spoke to the manager several times and he made promises but never kept them sadly enough. I even went at one point for an oil change and the customer service just wasn't what I expected out of a dealership. We love our Sorrento but I would never go back to this dealership again for anything. I just felt like once the sale was done everything changed and we didn't get the respect as we did at the time of the purchase. I do not recommend them at all. read more

The new Kia dealership is owned by Winn, and it is a big improvement over the old dealer where I bough my previous KIA EV. Last weekend we leased a second KIA EV and had a great experience. I don't like car buying or hanging out at dealerships so I really appreciated the prompt attention to detail. All told, between a couple of texts and one conversation in person we spent less that an hour selecting and leasing the car. There were lots of customers being helped and they all seemed to be happy withe the way they were being treated. I was very impressed and can recommend the Winn dealership, particularly the KIA store without hesitation. read more

This was the best car-buying experience I have ever had, and I bought my first one in 1974. I wasn't sure if my credit, such as it is, would be workable, but it was. Everything about this company is straight-up, no bull, and they did their work *before* I got there and my salesman, Todd, was ready with all the info on suggested cars to work within my budget. This is a company you can approach without anxiety. In particular the Kia division seems to be very proud of both the dealer and the manufacturer they represent. Spacious lot, everyone helpful. Ask for Todd, he's great. read more

I purchased a 2012 Kia Sorento. I am very pleased with the service I received from Todd Gibbons!! He listened to what I wanted and did everything he could to get it for me. He showed me multiple vehicles and spent a lot of time explaining their options and showing me the interiors. Never did I feel pressure or rushed to make a decision on vehicle or to buy. Todd was very informative and knew a lot about his stock. The purchasing process was easy painless. Todd told me exactly what he needed from me to drive away with the vehicle I wanted. I will be returning to Dublin Kia and Todd for all my future vehicles!!! Thanks Todd, I LOVE MY NEW KIA SORENTO!!!!!!! I would also like to thank Victor for helping me when I first started the search for my new car. He was so helpful and patient and because of him I decided to go with a Kia. Thank you Victor! read more

Came here on a Saturday morning to test drive a Sorento. Ahmad Ashrafi was very helpful and answered lots of my questions. I test drove 4 cars and Ahmad was helpful in detailing features and pricing details of each. Eventually I drove out with a fully loaded Sorento SX and was able to get a good deal. No buyer's remorse till now. Hoping to get the title, registration and plates in promised time frame. read more

If you want to buy a Kia go to Kia Dublin and ask for King. He's the man you want to buy a car from! We were in and out in about an hour with the color, model, and price we wanted! read more

I work in a different automotive dealer ship and I was pleasantly surprised how wonderful Ray was as a salesperson and Tim was as a sales manager. There was very low pressure, I was shown the different options and how they would benefit my driving habits and style. My wife and I couldn't be happier with the sales and now service experience we had with Dublin Kia. I definitely recommend them for sales and service. read more

Experienced nothing but excellent service, very polite and no pressure salesman when buying a 2014 Kia Optima. I believe the salesmans name was King, who worked with me despite not having a perfect credit, and I was given gifts and 4 SF Giants tickets as an appreciation. I highly recommend this dealership if you're looking to purchase a new or used vehicle. A+ service read more

I have recently bought USED CAR from dublin Kia. The CAR Windshield had a rock chip which we did not noticed before payment as it was night so was easy to miss. In Morning I noticed and called them back and asked to FIX it. but they simply denied and said that I need to pay for getting it fixed. ITs weird, they should have informed us before buying the CAR OR at least fix it now for FREE. They charged us premium for giving better services post delivery. Looks like all FALSE Promises. BAD Attitude POST Buying. I CANT RECOMMEND them. read more

I had my vehicle in for service yesterday and I just wanted to shout out to both of the service writers working. They are both very helpful, knowledgeable, and easy to talk to. It's nice to go into a place where the service is great and you leave feeling pretty great too! Thank you Evonne and the gentleman that was working with you yesterday 9/23. You guys rock! read more

I need to trust people, but I found my trust betrayed after I took my car in to check for punctures in the tire. Apparently they did not check careful enough because my tire got flat the next day and was ruined. I took it in and explained the situation. They said they did not see the puncture until today, and I still had to buy a new tire. I got stiffed big time. Thinking of shopping around for a Toyota. I need a safe and sound vehicle as I transport kids. read more

Recently, my wife and I went looking for a car within the Tri Valley area. We visited a number of dealerships and were just not satisfied. I had seen the advertisements for Kia so decided to research cost, safety and reliability. Kia rated at the top of the scale. So with that information we went to Dublin Kia for a test drive. We were met by Mr. Mark Bowman. Mark was fantastic. Professional and yet very friendly. We never felt pressured by Mr. Bowman or any of the employees at Kia. I would advise anyone looking for a great automobile and a very pleasant dealership to go and check out Dublin Kia. We will defiantly do business Mr. Bowman and Kia again! read more

Stay away! Talk about taking advantage of customers..My fiancé and I had explored several dealerships looking for a 2011 Kia Sorento. Much to our dismay it seemed that they were a pretty scarce find. Eventually we stumbled upon our perfect vehicle. It was at the Dublin Chevrolet, Cadillac, Buick, Kia dealership. Unfortunately the customer service we received was extremely poor. They over priced the vehicle and told us a price that was a lot different from one we had previously agreed on. And in my experience with car buying I've always had a full tank of gas and a freshly detailed car however that is not what I received from this dealership; my new purchase was on empty, dirty, and have a chipped windshield. If I were to do it all over again I would definitely stay away from this dealership. read more

I bought a 2012 KIA Sorento EX, Friday Oct 21st out at the dealership at 3pm, the next day Oct 22nd after having lunch around 1:30, It won't start already and all those flashing lights appeared on the dashboard, so frustrating. I called the sales man and advised me to bring it over there, BUT HOW? It's not starting. Luckily after pumping the gas a few times, it starts but I could not even go more than 30, I feel like I;m driving in a school zone. After bringing my car to the dealership, I was told it's the engine problem. Engine problem on a 2012 car. They kept my car for two weeks. I told them I don't want to get the same car, imagine not even 24 hrs major problem already, but I was told its brand new with new engine, and yes that's exactly what I thought too from the first time I bought it, but look what happen. Only service department are calling me, no calls from the sales manager, no matter how many time I left some message. And this Marsha from the service department have the guts to tell on how I drove the car that's why it happens, another very frustrating and very irritable, not a good sales talk, instead of uplifting the buyers feeling she put me down. Sounds like she reallyt knew me. But anyway, I was asking them on how to convince me to take back the car, the only thing they said is it has a new engine. I was asking only three things then I could get the same car. First, is to convince me that they indeed replace the engine: 2nd a letter from them that if something happens again they will take responsibility or an extended warranty; and the 3rd one is a compensation. And you know what compensation was offered? $500 to add features in my car. I still haven't got my car. I hope this experience will serve a lesson to everybody in every ways. read more

Their financing/business tactics are VERY shaky. Mislead, embarrass & cause to shame customers. I had a Kia one week & the turn signal went out & I had to travel all the way back out there to get it fixed. Then, after having the vehicle for a month, they reneged on the financing. DON'T PATRONIZE THIS DEALERSHIP!!! read more