what an amazing experience it was to buy my desired vehicle from you guys. I would to thank all of you specially Dev for making my car purchase hassle and stress free. Will recommend all my friends and family to you for their future purchases and keep up the good work. Sorry for the late review. read more

Update: William Perry reached out and went out of his way to rectify the issue. I'm very happy to say that we reached a compromise and they fixed the issue with the sensor. The warning light has not come back since. read more

Service has improved drastically! Thanks to the service advisor, Francisco Mejia. He took time to explain what service package we had and as our lease ended so did the service package. However, we chose to buy the car and he made calls to Nissan and made adjustments for a service, based on the expired one. We haven't used the service package as per the scheduled allotted time, he was generous enough to honor our expired car service for just this one time. Appreciate the patience with which we were explained about the situation and the service provided. Thank you once. read more

Billy was excellent! I was really pleased with the way I was treated, their patience, and how they managed to fulfill nearly all of my requests. That's what truly set them apart from others. I'd definitely return! read more

I recommend being cautious with the service department. I made an appointment to look into a problem with my car that's under warranty. I knew exactly what the problem was. The sales/service person insisted that everything "seemed fine to him". He was pressuring me to take my car back and not have a mechanic look at it. I told him I wanted it to be looked at by a mechanic. The mechanic found the issue. It needed to be fixed and could have been dangerous. After picking up my car the service department person continued to lie. Thankfully a good mechanic fixed everything and documented it. read more

Amazed! That's one word I can describe my experience here! Shout out to Zachary and Michael you both were excellent. Great customer service. Great attitude. Just great all around. You guys both made my experience worth writing this review. Keep up the solid work! read more

I came in on 1/12/2025 with a 2014 Mercedes Benz that i still owed money on & that was coming close to its end. I was soo upset & frustrated not to mention just tired of the run around & hassles i had been dealing with. The car's value had dropped tremendously but thanks to Billy I was able to not only find a vehicle I liked but get a new vehicle with a good trade in value as well. Billy has helped me with deducting the negative balance i was owed on the car as well as getting me a good price on the car & monthly payments. I definitely would recommend goidublin nissan for all your car needs. read more

Dublin Nissan - My new 2024 nissan Murano! - Car Dealers Near Me - Dublin, California

Thank you so much Dublin Nissan of CA for making sure that I am safe on the road repairing my tire that had a very stubborn nail, tire rotate service and installing a new front camera that recently malfunctioned. I wanted to give a special recognition to Carlos my Service Advisor who exceeded my expectations from dropping off my vehicle taking surround pictures of my vehicle and of the malfunctioned front camera then trying to locate the nail on the R passenger side before making sure that I had a ride back home. Carlos took really good care of me and is very dependable, I even told guests to wait for him, he is that great! Therefore, I highly recommend and urge you to award Carlos for a 2nd year of Service Excellence and for a promotion and/or bonus; he is the only person I can go to for my sedan! Thank you all very much and have a very Merry Christmas and Happy New Year! read more

Looking for a new vehicle is never an enjoyable experience in my opinion. Especially when you are forced to because of an accident that wasn't your fault! However, we could tell from the moment we met Sam that he actually wanted to help us find a vehicle which is not how we felt at other dealerships. We had to tackle this quickly to get my husband back on the road AND we had to do all of this with our 4 year old toddler in tow. Sam was so kind to us, always asking if we needed anything. At first we couldn't agree on the numbers but Sam said he would try again the next day and call us. AND he actually did! How often do people say that but never follow through? Sam called and we were able to get to an agreement. He prepped the car and got it ready for us to pick up after work. We were there for only an hour and out the door with the car that we both liked and knew was meant for us. I was growing so frustrated having to car shop now as we hadn't purchased a vehicle since 2017 and LOTS has changed, but Sam truly wanted to help us get that vehicle off his lot and in our garage. read more

Purchased my EV here in 2019, and they have been servicing it ever since. Experienced some battery issues recently and it turned out that the battery had failed and needed to be replaced. The good news is that it was fully covered under the manufacturer's warrantee. While the battery situation was less than ideal, our service advisor Carlos Davila did a great job. He was very communicative and offered us a few options to consider. When we had additional questions, the service tech came out to talk to us at length, showed us videos on his phone, and explained the recommended path forward. This really set our minds at ease. The initial quote was 2-3 months without my car, but they provided us with a (brand new vehicle) loaner and my car was surprisingly fixed & ready for pick up within only 3 days! We picked it up yesterday all cleaned up and driving like a champ! Thanks to Carmen for checking us out and getting us connected to a member of the finance dept. read more

Dublin Nissan - Happy camper! - Car Dealers Near Me - Dublin, California

I orderer parts through NissanUSA website, that placed order with Dublin NIssan. The order was placed with delivery and was promised to be delivered in a couple of days; 6 days passed, and the order has not yet shipped. The tracking number provided has a "Label Created" status and delivery to the wrong city. I called twice, and twice I was told off because the "manager is not here", each time. They decline my request to cancel the order. I will dispute this transaction with my bank. read more

Each time I come to this dealership the staff are inviting, courteous and professional.

I have been to Nissans all over the Bay Area and this is by far my favorite one. My advisor Francisco is always helpful and doesn't trip to force me to get a million and one things done at one time. He explains to me what is imperative to repair at that time and what can wait which I appreciate. Carmen who takes the payments is also always friendly and welcoming which is always appreciated after a long day of waiting for your car. read more

I went o Dublin Nissan to buy a Nissan for my parents and i was greeted by the sales manager himself If i remember correctly his name was Vishal This man went above and beyond to make sure we get what we came for and it is the best option for us My parents are really picky people but they loved Vishal and his team Vishal took care of us like we were family and made us feel special I will definitely come back to him for my next purchase Thank you Vishal and Dublin Nissan read more

Usually, I dread going to car dealerships. This particular experience I had with Dublin Nissan was so different and changed my prospective in dealing with car dealerships. I inquired regarding a vehicle listed online and immediately - Bobby Dastagir responded and was very courteous. So I went to view the vehicle and Bobby D. was very accommodating and helpful in providing information for me to make an informed decision. After viewing other vehicles in different dealerships- I went back and informed Bobby what I can afford and if there is a chance to accommodate my numbers. The sales manager came out with Bobby and explained the numbers and needless to say, I bought the vehicle. The issues that I saw and pointed out - the dealership put in writing to fix them. I just dropped off the vehicle for the repairs and even though they already earned my business - the treatment I received was all the same with respect, accommodation, concerns, and the guarantee to resolve all the issue. They likewise provided me with a loaner for the duration they are keeping my vehicle. Recommend highly if you are in need of a new or used ride. Look for Bobby Dastagir and you won't be disappointed l. read more

Dublin Nissan - Used Vehicle - Car Dealers Near Me - Dublin, California

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Ary was very helpful with the purchase of my Chevrolet Silverado 1500. Made the process transparent and hasslefree.

Great experience working with Vishal. He took the time to understand my situation and find solutions to my problem. Couldn't have asked for better service. read more

We had a good experience at this dealership . Sales Rep : Ary Q . was knowledgeable ,, attentive ,, Happy with the service . I recommend this dealership . read more

Dublin Nissan - Another reached Goal Together Thank u for the experience over all . Ask for Sales Rep : Ary Q . - Car Dealers Near Me - Dublin, California

I took my car in for maintenance and left with a new car. I did not anticipate that and everyone was very helpful throughout the process. Carmen was pleasant at the cahiser and my service rep got my maintenance finished earlier than expected and super nice. I ended up seeing a car in the showroom that I really liked and the trade in process was fair and efficient. Cameron my sales advisor was very helpful in getting the best deal for me and the manager /financial coordinator both made it happen. Highly rec this new location, a big upgrade from the old location and I appreciated all the professionalism and genuine communication. read more

I purchased a used Lexus LC500 remotely from Ary in Dublin, CA as I live in Las Vegas. When I first contacted him, I let him know that I was in the car business and he immediately understood how our dialogue would go forward. Their pricing was excellent on this vehicle and I did not ask for a discount. If you haven't purchased a car in a while keep in mind that dealers put their best price online since they know you're doing your diligence looking at other dealers so they have to put their best price forward. After some communication I was informed that another customer was trying to acquire the vehicle and he would let me know if it became available. Fortunately I received a call the next day indicating that it was. I stated what my loan rate was from my local credit union and since they were close enough I agreed to do financing with their lender so they could make a few bucks on the back-end. Communication was superb from beginning to end. I arranged transport and Ary made sure it was picked up and loaded smoothly. Once I received the vehicle it was in as described (showroom) condition, full tank of gas and clean. Finance made things extremely easy with e-docs and overnighting a fedex package for the one item that needed to be notarized. I couldn't be happier with the car and the overall process. Ary was a true professional and since he respected my auto background, communication was to the point and respectful. Exactly how it should be....no surprises and extremely pleasant. Please ask for Ary when you go to Dublin Nissan...he will treat you right and make the whole shopping experience not only painless but enjoyable. read more

I have been following this Nissan Service team since I purchased my car, named "Blessing" in 2016. Starting with the Nissan Autocom in Oakland to Nissan in San Leandro to Nissan Dublin location #1 to its current location at 3800 Kaiser Road. Needless to say, I'm very pleased with the quality of care provided. The new facility is conveniently located next to Kaiser Hospital. The waiting room is spacious with complimentary tea, coffee & hot chocolate. The service was excellent. The Service Advisor, Francisco Mejia provided detailed, easy to understand description of the services to be performed along with a timeline for the work to be completed. They even sent me a link to follow the progress of the car. He also advised and explained what was needed to be done as well as the price. Carmen also assisted with my future appointment. I am very pleased with Nissan Dublin and will continue to use them for all of my car needs. Thank you. read more

This Nissan location has moved , but the staff and the service is still as fabulous as ever ! Michael was the first attendant to greet me with prestige customer service , remembering me from my previous services at the old Dublin location. Michael graciously directed me and my vehicle to the correct spot and vacuumed my vehicle quite nicely upon return ! My interactions with Michael are always pleasant and are a core reason as to why I travel so far to this particular location to have my vehicle serviced ! ( He also noticed that my driver side rear brake light was out , and I was able to have that fixed same-day ! ) very thankful to Michael for all that he does! My technician Alex was professional and straightforward. Carmen, the sales representative, was helpful in processing my payment ! read more

Excelente service and my service advisor Alex Ramirez was really helpful to all my car needs Also Carmen in the cashiers department was awesome and friendly. My experience there was really pleasant. Thank you guys !! read more

Dev was very professional and did not pressure the sale. Usually pressured. He was very patient and professional.

**SCAM ALERT** The Service department is an absolute joke. They are total scammers. I got a battery replacement at this location in June of 2021 and it says right on the battery that it is an 84-month limited warranty. For the first 24 months it is totally covered and anything after that is prorated. That seems totally fair. However....what they don't tell you is that you can't just bring in the battery and exchange it for a new one and pay the prorated cost. No no baby, they want to charge you $250 just to conduct an assessment which is unnecessary. Then you will be charged for the actual battery test and the battery prorated amount. It gets better....Also, obviously if the battery is dead how on earth am I going to drive it in? This dude really told me to have it jumped after I already told him it doesn't hold a charge. So I would likely get stranded somewhere. Oh well right? He said well you could tow it in. I mean where do they find these idiots to work there? So let me break this down for you....$250 for an assessment/evaluation/inspection service, take the risk and hope to not get stranded, but also likely will so it would need a tow which is around $150. Then pay for a battery test and the actual battery which you are looking at around another $200-300. So in total, I'm looking at $600-700 for a battery I can get at Walmart for $140. Also, per the Nissan website it states, "Nissan offers free battery tests and inspections at their service centers. Nissan-trained technicians use sophisticated battery testers to identify weak batteries before they die. They can also help you find the right battery for your Nissan vehicle" So clearly Dublin Nissan does not follow corporate policy and is trying to scam people just to bring the car in. Please stay far FAR away from place. I miss Autocom Nissan of East Bay. They would NEVER charge me for this and were ALWAYS honest and transparent. So you have been warned about this scamming location! read more

Great experience at the dealership. Vishal was knowledgeable and efficient during my visit.

If you want great and excellent services make sure to ask for Ary he was very helpful and professional

I brought in my 2025 Ariya for its 5000 mile service. Zachary Derrick was my advisor. Zachary provided me with exceptional customer service. Not only did they do the service, they detailed my car and charged it for me. They completely exceeded my expectations and I will absolutely return in the future. Thanks again, Zachary! read more

Will never pass on a chance to give this dealership and service center some love! I JUST missed the mileage on my extended warranty as all the codes started popping off on me, and Jose in the service center got with Larry in finance and they were able to get an extension on my warranty in order to address my issues! Thank you to the team for always going above and beyond to take care of me and my Kicks! read more

I have been going here for years, and they really have great customer service! Thank you for your hard work and doing an excellent job servicing my vehicles, Carlos and Carmen! read more

Luv Ed and Carlos . They are still there and prob moving to the brand new ground up infinity Nissan sales service center. Kinda crowded right now. But he got me in and out asap. I've a new batteria and my ev is new again! Gotta back for annual/30k when they open up. Always treated more than fair here and charge up before taking off again. Rather get a comp full chrg anyday than a car wash. Besides Gov Says save H20 for now. Passing through. read more

Carmen was also very helpful ! Dublin Nissan is my go to dealership!! Great service and clean shop ! read more

Excellent customer service. Quick , responsive and detailed. Jose and Carmen are very helpful and knowledgeable and provide you with various options and advice for the servicing of your car. Jose also provided comparison details on how much the service would cost elsewhere. Carmen also helped with scheduling the shuttle service for the pick up and drop when the car was being serviced. The overall experience was very smooth. read more

I stopped by to get my car serviced. They did not wash my car or notify me that my car needed additional updates to the engine air filter and the cvt transmission fluid. The paperwork indicates they called me which did not happen I also noticed my car was parked and ready to go half an hour after I had arrived and they did not bother to let me know until 90 minutes had passed. Go elsewhere. They charge exorbitant prices with poor customer service and poor communication. read more

You know how you see a deal that's "too good to be true"? I was sure Dublin Nissan had one of those advertised to bait and switch me once I walked through the door. But I took a gamble and made the hour trek to Dublin. Michael Du was waiting for me right when I drove up and got the deal we wanted without any fuss. Everyone seemed like a straight shooter there and things moved along quicker than anticipated. Overall, the gamble to go out of our way to the East Bay paid off so far. They're definitely at the top of our list when we hunt for another EV next year. read more

Dublin Nissan - Chargin' the new Leaf - Car Dealers Near Me - Dublin, California

Dropped off my car for maintainance waited an hour for shuttle with no answer from all 5 people I communicated - 2 service specialist, 1 cashier, 1 shuttle driver and 1 another person sitting a cross cashier. Manager does not even come to the customer to address the situation directly and just relays message through other employees. Lack of communication and poor management from top is what I see here. Last pickup at 4pm even if your car will not be ready to be picked up? Really? Consider other options. Lot of other places have Uber services with absolutely no wait time or such restrictions. Other Nissan dealerships were way more effecient. Left me hanging for more than an hour to keep me waiting and finally come to know to wait another 45 mins as the car anyways going to be ready? Customer service and effeciency is zero. Do they have a manger? Why does he not want to atleast address the issue directly to customers if such things happen? Just wondering. Customer time should be valuable too otherwise good luck getting business from us. Charged me for tire rotation when it was not performed. Went to second visit to give them another chance and it was the same person named Fransisico. Tried to go inside to check in for my appointment and he bluntly said go wait outside in the car and I will get you checked in when your turn comes outside. I waited in my car and when he comes outside near my car - I politely said please keep an eye because last time tire rotation was not done. He started being defensive and asking how do you know it was not done. How can you be sure. And cut me off right away saying he is wearing black shirt and it's too hot so to come inside and talk further. Come on man. Make up your mind. U said wait outside - I waited and now come inside because it's too hot? Really? And being all defensive? 2nd time I went for oil change and tire rotation he says you will have to most likely drop it off overnight as they are backed up. Why give me an appointment if u r backed up? Tried to ask the status update towards end of the day but no reply. Kindly don't reply this review thinking you care and showing off online that you do respond. I gave u guys 2 chances. I am not coming back to you for sure. Infact other customers I met had something or the other to complain for you. Noone was happy waiting there while I waited hours and hours. read more

My elderly mother brought her 2018 Rogue to have it serviced. They did the service and suggested tire rotation, but the technician never put the lug nut key back in the car. When I tried to call about the lug nut key on behalf of my mother the female receptionist simply hang up on me when I was transferred to a voicemail. Because of the oversight on the technician I'm stuck paying extra for the tire shop to break the key to have my tires replaced. This is the type of service you can expect from this dealership. I will never allow any family member to visit this dealership or buy a Nissan in the future. read more

I have been going to Dublin Nissan since 2016 for vehicle service. This is the first time I went to the new Nissan/Infinity dealership located at 3800 Kaiser Rd in Dublin. The new dealership is impressive and so much better than the old one! I received a "free oil/tire rotation" via E-mail for being a previously loyal customer. I made an appointment the same day and scheduled it for 9 am. When I arrived I was greeted by friendly staff. I waited in the waiting room, which has complimentary water and coffee. My vehicle was completed and I was out of there by 10:30. When I was about to drive out, I noticed my keyfob battery was low. I went back in to get it replaced. The service department replaced it for me at no cost. Again a service above and beyond plus my car was washed when I came out to it on a partially rainy day. It has been years since that has been done by a dealership. Thank you to my service advisor, Jose Coyotzi and Carmen for the warm smile and easy payment process when I was leaving. Thank you, Brent read more

Last year I went in here at the height of car craze. I had a few simple questions about Odyssey, there were two salespeople hanging around. When I asked whether they can help, they didn't bother to raise their heads and just told me to find the info online. I bet they are raising their heads now. I hope you don't take their business. read more

Great service for my Nissan Murano . I got oil change done. Reliable & clean and nice service advisor. Francisco Mejia was my great friendly service advisor read more