Dublin Toyota

3.6 (2.8k reviews)

Car Dealers, Auto Repair, Used Car Dealers

Open • 9:00 am - 9:00 pm

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Dublin Toyota - Car Dealers Near Me - Dublin, California

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Bryan R.

I'll start with the TLDR update (since it's an exhausting review), though feel free to read-on w/ the detailed update below if you wish to feel my pain: TLDR: Advisor I've never worked with prior (following dropping off my daughter's vehicle for a check engine light) asked my daughter to sign off on a nearly $5k maintenance to "tear down the engine to investigate the head gasket." We of course were suspicious (this is a Toyota & why we purchased Toyota's for reliability), calling 3 other Toyota specialty shops (ALL who said ALREADY? & that this was very rare/unusual), with one of the shops (following comprehensive diagnosis) stating, "I can tell you with 100% certainty, your gasket is not the issue... Issues with misfires were isolated to loosely secured & oxidized 3rd party plugs & nothing more... Upon replacement/clearing lights, the vehicle has been running flawlessly for over a month... Detailed Update: My daughter's Corolla displayed a check engine light less than two weeks after scheduled maintenance at Dublin Toyota, where the vehicle had been previously signed off as "Perfect/No Issues." I performed initial diagnostics w/ my OBD2, which isolated misfires (primarily w/ cylinder 3) suggested checking/replacing spark plugs/coils. I scheduled service w/ Dublin Toyota for further diagnosis, with the vehicle managed by an advisor we've never dealt with before (I won't name him outright, since it doesn't matter anyway / "one bad apple"). Within a day or so, the advisor called my daughter directly to approve a $4,800 quote for a head gasket replacement. The advisor (after stating "I realize this is very rare"), warned that the cost could exceed $4,800 following engine tear-down (depending on what else they may find), sending links for financing options and following up daily with texts. They later trimmed $300 from the quote. These daily calls/texts felt like pressured sales tactics which raised a massive red flag. Despite being told by the advisor that the car was not safe/should not be driven, I retrieved the vehicle ($250 out of pocket for the "diagnosis") while the advisor was on vacation. The Dublin Toyota Report only mentioned a simple combustion leak test citing excessive hydrocarbons, recommending a complete teardown of the engine to review the gasket. I had contacted (3) other mechanics (all of whom specialized w/ Toyota & stated the same thing after relaying the Make/Model/Years/Mileage, etc..., i.e.: "ALREADY?" The independent mechanic we chose (master mechanic referred/trusted to by a close family friend) ran more comprehensive tests, including a seven-minute combustion leak test (revving to around 2500 RPMs) where the color never changed (remaining bright blue). Their high level report (though more tests were performed) provided the following feedback: * Block test determined no evidence of excessive hydrocarbons * Engine Oil = CLEAN * They stated that our coolant was completely full & typically drains quickly with head gasket leaks. * Spark plugs, however, revealed that one of the plugs was so loose they barely needed a tool to remove. They took side-by-side pictures of the plugs, with Plug 3 being discolored, and so loose that the engine was not fully sealed, stating that this would absolutely result in a misfire. * They also ran a borescope into Plug 3's bay (providing me with the video) and stated, "I can tell you with 100% certainty that it is not the gasket," stating again that the loose and corroded plug is the likely root cause (then swapped our plugs with Toyota OEM 90919-01275). * As an extra test, they even swapped the Cylinder 3 and Cylinder 4 coils as well (with the new plugs) and cleared the codes. It's been about a month since this service, and the car has been running flawlessly following the spark plug replacement, with check engine lights not returning. I am disappointed, and as a result, I will be finding another (now inconvenient vs local) location to service my vehicles. Shame...

I came in a month ago just browsing-still unsure of what trim and color. I ended up meeting Lance (the manager) who truly helped with the process and made my experience amazing and worth coming back. Unfortunately the car I wanted wasn't available yet. I worked with Bobby and was kept updated until the car I wanted was on the lot. When we came in, the process went very smoothly and even got a good deal! Lance and Bobby made my first time buyer experience memorable!

David J.

I had an excellent experience working with Najib aka Naj at Dublin Toyota. From start to finish, they were professional, knowledgeable, and genuinely helpful without ever being pushy. They took the time to answer all my questions, helped me find the right vehicle for my needs and budget, and made the entire process smooth and stress-free. Their honesty, communication, and customer service truly stood out. I highly recommend asking for Najib aka Naj if you're looking to buy a car -- they went above and beyond to make sure I left completely satisfied

Feeling truly grateful and blessed today A huge THANK YOU to Kuya Bobby for helping me get my new Tesla Model Y I've known Kuya Bobby for many years, and one thing I can say is that he has always been genuine, patient, trustworthy, and always willing to help. He made the whole experience smooth, stress-free, and exciting from beginning to end Special thank you as well to Lance, the amazing manager, for the warm accommodation and outstanding customer service And to Rohan from the finance department for making the process easy and seamless The entire team at Toyota Dublin was absolutely wonderful. Thank you all for your kindness, professionalism, and for helping make this milestone possible Beyond thankful for this blessing

Doug Y.

I had a great experience at Dublin Toyota on Tuesday, February 3rd, thanks to Ricardo Villegas. I brought in my 2017 Sienna for an oil and oil filter change using my own supplies, and everything went smoothly. After the service, Ricardo was extremely helpful and professional, taking time to explain future maintenance needs and when to address them. I really appreciated the clear, honest advice. I'd highly recommend Dublin Toyota--especially Ricardo Villegas--for excellent service and customer care.

Shantel R.

I have been coming here for years! I know, I know...a glutton for punishment. But hear me out! I bought a new Prius in 2012 from a different Toyota dealer. That's another story as this is a service dept review, although I will say I'd never buy a car from these guys (terrible experience) but they are close to my house so the service location is convenient. First few years, service was great!! I had the best guy! I can't remember his name but he was awesome! Honest pricing, up front about costs and what was included, never tried to upsell me on a higher service. Was really honest about repairs and what could wait and what maybe shouldn't. I always felt like he was looking out for me, not just trying to sell some extra service. I would rave about him! I always make my appts online, the website pulls up my records and lists all the service options I have, I check the box for the service I want and I schedule the appointment. Easy peasy! Then I bring my car in one time and my normal guy is not there. Looking back, he probably wasn't making a sales quota or something. They told me he didn't work there anymore. So this new guy starts giving me a crazy price quote for my service and I'm like wait, that's not what I wanted, I picked the service I want and he starts going on and on and upselling me and I don't know a lot about cars, so I'm like ok I guess. A $150 service is now well over $400....like what?? And then afterwards I look at what they did and they didn't "do" anything!!! Move the floor mats around and "check" a bunch of random crap! I just wanted an oil change and fluids topped off. My car runs GREAT, I don't need a lot of add ons. I think ok that's not gonna happen again! I'm going to stick to my guns! But it did, it happened several more times! I told you in the beginning, I'm a glutton for punishment! Each time they sell you on some "enhanced service" and it's a rip off!! I don't think they even look at what you checked you wanted when you made the appt. If there is something wrong with my car I'll know, CAUSE IT WONT WORK! They make you pay hundreds and hundreds of dollars so they can spend time LOOKING for something to be wrong, or slightly worn out, so they can charge you even more!!! And they will make you feel bad about it too!! So bad!!!! One time I flat out told the guy, I only have x amount to spend on this service and he was shaming me! Made me feel so bad! I started crying in Target when he called me to give me an "update" on my car. You might be thinking...why did you wait so long to write a review? Because I don't like writing bad reviews! I did email their customer service a few times and leave remarks on the after service survey they send out. But, today was the last straw...I had to write a review. I been putting off service because I hate them, but it's time and again it's close and convenient and they have all my records, which probably say "sucker" at the top. Once again I schedule my appt online and I check the service I want (see photo) $175. I like that this service says "check brakes" because my brakes were a little squeaky the other day and I do want them checked. It's probably time. I send my husband today to the appt with my car cause he's off and really I'm just SO OVER THESE PEOPLE AND THEIR CRAP, and I think maybe they won't do this to my husband. WRONG!!!!!!!!!! My husband messages me and he's like ok it's gonna be $641!! $641??!!!!!! I text back and I said "is that with new breaks?" and he said no just for the service! Suffice to say I went insane! Again the upsell from a $175, 110,000 mile service, up to almost $700!! I'm done! Really done. Last time. We want a new car too and I can tell you where I won't be going! It's sad cause I love a Toyota! Beware! They will upsell you on the most expensive service that does NOTHING but "check stuff" and they don't even act like you have options. Be stronger than me!! Stick to your guns! Or, just go somewhere else. Oh and the guy in another review that mentioned the coupons...it's all true!! Why do they even bother sending them out. In the 10+ years I've been going there a coupon has never worked! UPDATE: My hubs just left there. $136!! Looks like he held firm with the initial service I wanted AND maybe he got a coupon or they felt bad for him that I went insane...lol I'll still never go back!!

I had a great experience working with this auto representative. Dublin Toyota Sohail- Salesman Lance- manager Matias- finance

I had a great experience working with this auto representative. They were professional, knowledgeable, and genuinely focused on helping me find the right solution without any pressure. They took the time to answer all my questions clearly and made the entire process smooth and stress-free. Their honesty and attention to detail really stood out. I would highly recommend them to anyone looking for excellent customer service in the auto industry. Dublin Toyota services Sohail- Salesman Lance- manager Matias- finance

Jamee S.

The hubby got a new bZ4X. He's been eyeing one for about a month, next was inquiring about it and talking to Bobby M. here at Dublin Toyota. There hasn't been a lot of inventory for the bZ4X but Bobby has kept us informed when they get any on the lot. Well, our persistence paid off. The hubby walked in to see if he could negotiate a deal - after about 30 min, they came up with an agreement so he was able to drive it home. Thank you, Bobby for your patience with my husband and your great service with a smile!

Tony W.

Well , the coupon come with the VIN number, I don't know what you mean! And this is not the first time they do the same thing!!!

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Tega N.

3 years ago

Frauds,labor price is a rip off,it makes no sense,how do you expect us to come back?i am beyond pissed read more

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Kris S.

Hi, Tega- We appreciate you visiting us for service and your…

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Kelly S.

2 years ago

Bobby Mesina was so very helpful and patient with us. We were upgrading from a Rav4 to a Grand Highlander to accommodate more Grandchildren! Bobby got us the car we wanted at a great price! THANK YOU Bobby and Dublin Toyota. read more

Dublin Toyota - Our New Grand Highlander! - Car Dealers Near Me - Dublin, California

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M P.

2 years ago

We had a great buying experience with Sam Ehsas. We walked in, not knowing which model and trim really fitted our needs. Sam showed us different models, walked us through options and trims (and there are a lot!), focused our decision-making, and got us a great deal. Sam is diligent, professional, knows his vehicles, is responsive and listens. The Dublin Toyota sales management, sales consultant and finance representative make a stellar team. Thank you all! read more

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Eric A.

Elite 26

265

159

280

4 years ago

Update: I'm updating this review from 1 star to 5 stars only because of Mimo, he is the salesman you want to work with. He is knowledgeable, polite and knows how to work with clients. Some not very good things happened at Dublin Toyota, but he helped me to solve the problem. ----------------------------------------------------- Hello Yelp and a General Management of Dublin Toyota. I hate to give low star reviews, but I had a terrible experience here and here is why: I went to Dublin Toyota on June 24th 2022 (Friday) and decided to buy a brand new Toyota Tacoma and sadly they put a huge markup on the car. There are a few dealerships in the Bay Area that sell new cars with no markup, but they didn't have a car I wanted, so I went with Dublin Toyota and was ok with paying a pretty big markup (around $6000). I was buying the car for cash for my company and brought a personal business check with me. They didn't let me buy it with a personal check and I went to a Bank of America nearby to get a cashier's check, but it was late and I couldn't get the cashier's check. I came back to the dealership, explained to them and told them I'd bring a cashier's check in two days and get the car. Sales manager, or whatever he calls himself, started insisting me saying: get the car today, we can sell you with your personal check, but we need your SSN for just in case if check won't work. I was confused why he asked for my SSN if I'm not even a co-buyer or the company, who is buying, but I said ok and gave them my SSN. They took my check and went to their financing department. While I was waiting I had received a notification that there was a HARD PULL ON MY CREDIT and I was super angry (like why the hell they run my credit without my permission!!!). Then the sales guy came back 10 min later saying: sorry, we can't sell you the car, your credit history doesn't qualify for such an expensive car. No car and plus they run my credit!!!! I was angry, took all my papers from the salesman and the "manager" and left the dealership. When I was leaving, a few men followed me to the car and started begging to not leave, because they'd be fired. I told them that I don't care about that and the sales person (Mimo) saved the situation, he offered me an extra discount for the car, two full tanks of gas, one year of hotspot and I decided to stay and get the car. I got my first tank of gas the next day, when I picked up my car and I'll be there in a few days to get my second tank. Very sadly this happened. Recently I bought another new car, but from the Putnam Toyota and was much happier there as I didn't pay a markup and they new that you ask a person's or a company's tax number who is buying, but not the wrong persons ssn and run the credit. This coming year I'm buying a fleet of Toyota pickup trucks for my business and I don't think I'll go to Dublin Toyota read more

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Brandon S.

1 year ago

Juan Castellanos have great customer service. Quick and fast informative. We miss our shuttle but he got us a lift in 3 minutes. Thank you will be coming back and requesting you again. read more

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Eileen A.

1 year ago

Regular customer since 2003. My 22-year old Corolla runs like a watch; service and repairs all done by Toyota. Service reps are friendly, knowledgeable, thorough and very good to work with. Shuttle service is great, drivers are considerate and professional. Mechanics are thorough and competent. Never had to return to correct a repair; it's done right the first time. Recommendation for future service lets me know projected costs to expect. Always glad to have Toyota Service work on my car. Highly recommended. read more

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Allen E.

3 years ago

We came to the dealership to transfer the name under my husband's name, and I met Bobby he navigated us to the right decision for my family's benefit and said something you land to the car that fits your family, 8passeger you and your family are happy, thanks to Bobby. And I recommend Bobby to our family and friends. Bobby is very helpful,and so informative. Visit Toyota Dublin and look for Bobby maaasahan !! read more

Dublin Toyota - Family Selfie our new highlander with bobby na maaasahan!! he is located in Toyota dublin ca. - Car Dealers Near Me - Dublin, California

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Nancy D.

1368

2945

2 years ago

I was planning on just looking at vehicles. I wasn't sure of what I was looking for. The service and sales department was so very helpful. I worked with an amazing salesman named: Umesh Chand at Dublin Toyota Cell: (925) 978-7000 Office (925) 551-0522 Email: uctoyota@live.com. I can not tell you enough how helpful he was, and he had all the answers for all my questions. I told him I was just looking, and he went through many choices until he caught my interest. We walked around the lot, he listened to my ideas, thoughts, and needs, and then he showed me a few to match what I was looking for. I loved how he was helpful, listened, and never gave up on me. He even checked multiple loan companies for one that can match my needs. I definitely recommend Umesh for any questions or anything you're searching for. He is your man to help you find your perfect match of vehicle. read more

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Dee S.

9 months ago

My review is for the Call Center Rep Sandra A. I called with some questions regarding our vehicle, which we purchased from Dublin Toyota, because we were involved in an accident where we were sideswiped by a guy who admitted he fell asleep behind the wheel. Since we don't have a dash cam, I called to find out about some features on our car that would help us get more info to support our case since the other party is now telling insurance that we merged into him. Long story short, Sandra provided stellar customer service. First thing she said was sorry to hear about your accident and then she asked if everyone was ok. She genuinely listened to (not just heard) my story and needs, then consulted with a service tech, and provided me with an abundance of information I could use to help gather info for my case. Despite all my anger and frustration with the other party and their insurance, Sandra was professional, kind, helpful, informative, and everything you could want in a call center rep. I hope she is acknowledged for who she is and what she does because I believe she is a huge asset to your dealership. Thank you Sandra! read more

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Youa V.

Elite 24

517

113

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3 years ago

Car Sale: Bobby, Lance, and David were very helpful. My sister came to visit me from Monterey and we were just browsing since we saw that Dublin Toyota was the only location to have the make/model/ color of the vehicle what she wanted in stock and on the floor. She was not prepared to buy anything however, we drove off the lot with the car 4 hours later with a satisfied purchase. Services: Every time I come to drop off my car it is always hassle free and completed in a timely manner. read more

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Eddie S.

2 years ago

The female at the front service desk this afternoon needs extensive training and is not ready to attend to customers. I went to pickup my Toyota Rav-4 after a service recall appointment free of charge. Without me knowing she pulled up the wrong customer's information and had me waiting outside to pickup my Rav-4. When I went back inside she told me I had to pay. I was confused, "I said for what? This was a service recall and I authorized no service approvals" and showed her the invoice with a $0 balance. She was so poorly trained she didn't bother to even look at it and went to her supervisor. If she would have taken the time to look she would have realized she pulled the wrong customers information. The supervisor finally figured out that she had pulled up the wrong service invoice for a different customer that owned a Toyota Prius. They even pulled up that customer's vehicle instead of my Rav-4. It was a terrible experience and neither the front desk female or supervisor apologized for wasting my time and the mix up. Mandatory customer service training is needed. Picture is the Prius they pulled up and wanted me to pay their invoice for. read more

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Kris S.

Hi, Eddie- Thank you for visiting us and providing notes on your…

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Amber M.

3 years ago

I honestly went into Dublin Toyota to check out the hype about the new Tundra. I was in the market for a new vehicle but was in no rush. I just knew that I wanted to trade in my Lexus GX. Sohail was kind enough to greet my father and me. He immediately took me to his manager's Tundra. I fell in love with the vehicle. Long story short, I informed him of my situation and what my budget was. He went over to his manager Edris and came back with numbers that worked around my range. The truck I wanted wasn't even on the property. They sent a driver to pick it up while I waited. I was well taken care of from beginning to end. I couldn't say no to the offer. Thank you Sohail Ebadi and Edris Atal from Dublin Toyota!! read more

Dublin Toyota - 2023 Toyota Tundra purchased from Dublin Toyota - Car Dealers Near Me - Dublin, California

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Alyssia D.

195

2 years ago

Don't come here for parts. They don't want to help you or even try to order the parts when you're trying to fix your own car. Horrible customer service for sure. read more

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Kris S.

Hi, Alyssia- We appreciate the feedback regarding your parts visit…

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Saud B.

2 years ago

Rude and condescending staff. We walked into the lot and right a way got an attitude from the guy who was just standing around in the lot. I asked for a Venza, they said they were sold out. I looked at a RAV4 he said there's a markup. All I asked him was "why?" To that he said in a very condescending attitude, "looks like you haven't bought a car in a while" while pointing at my old Honda. Gee thanks maybe that's why we were there? After trying to push the electric bz4x he argued with me that it doesn't have a low demand (even though he would sell it to me for 10K under the sticker price). It took me a total of 5 minutes to walk out of there. The place looked like they have 15 cars total and they are acting like they have such high demand, good luck selling with that attitude. read more

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Sara M.

Elite 26

309

122

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4 years ago

I had an amazing experience at the Dublin Toyota location! I have been looking to get a 2022 Mirai but it has been tough to get my hands on. I went to a few dealerships that would require waiting for several months and placing a deposit down. I just happened to get lucky and this dealership had 1 available, so I rushed over! I want to highlight that Sayed and Rohan took amazing care of us. They were helpful and knowledgable and made the experience that much better. I have been to many dealerships recently and can say that these two men were the nicest I have encountered. I am thankful to have had them help me out in buying my first car! I will definitely keep in touch with them both and look forward to seeing them again soon when I come in to get my car serviced! Thank you again Sayed and Rohan, keep up the amazing work! read more

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Kris S.

Hi, Sara! Congrats on the new Mirai - and your first car! Thank you…

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Gabriella S.

2 years ago

This is a review that should have been left two years ago. I dislike leaving bad reviews, but I feel the need to warn people about this car . We came in to purchase a Camry and got talked into buying a Toyota Mirai. We are so unhappy with the car and now we are stuck with it, and it has depreciated terribly. Do not buy the Toyota Mirai! It is impossible to get hydrogen anywhere and this nearly $50,000 car is now worth $5000 resale. I should've went with my gut feeling, but Naj - the floor manager was adamant the mirai was a good purchase. We feel swindled by this dealership and will never purchase from here or recommend it again. read more

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Keke K.

1 year ago

Great service, trade hubbys truck for a new one was so quick.... coming back soon to get mom and me a car nexts thank you!!!!

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Alex L.

3 years ago

I bought a car from Sam He' s been very helpful and make you understand what you are buying, or leasing I recommend coming back here. read more

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Al L.

Elite 16

1516

2173

30921

4 years ago

Review for an online parts order pickup. I needed to get some Toyota Super Long Life coolant and ordered from Toyota Parts Online. Not all dealers are online parts dealers and only two were in the East Bay, Walnut Creek and Dublin. Both dealers were about the same distanced away from me, but I placed the order with Dublin Toyota since it had the lower price. After placing the order, I received an email two days later that my coolant was ready for pickup. Since I had to be in the area, I waited for that day to do the pickup. It's located on Toyota Dr next to 580 and parts department is on the left of the service department. I walked to the counter and said I was here for an online pickup of some coolant. He asked for my name and went to retrieve my order. He handed me my order and I was on my way. Nice and easy online ordering and pickup. read more

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Mia T.

2 years ago

On Saturday, October 12th I got phone call from Rick at Livermore Toyota saying they had car that just came in and if I wanted to come down and take a look and test drive it. I have been looking for a car now for the past 2-3 months and back and forth to Livermore Toyota. I ended rushing down there I met with Rick Osmani and Sal. They were extremely helpful and so nice. I told him what I was looking for and what my budget was and they did a phenomenal job with working with my parents and I. We ended up purchasing the vehicle they had showed me. The deal was very straight for and they did as quick as they could. I left with my new car and was extremely excited and happy. I would highly recommend making appointment with Rick Osmani if you are looking for a new car. read more

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Mr E.

2 years ago

If you want to test drive a new car, forget this place. We were hoping to test drive 3 models. The line from the salesman was, "We don't have cars here. What are you interested in?" So it's just a preorder place. I can look online if I want no service. This is a terrible model for sales. read more

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Kris S.

Hello, and thank you for the feedback. Unsure which models you were…

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Amar S.

1 year ago

The focus of dealership repair is not to help the customer but sales pitch. Checking your tires and quoting you tire prices the moment you drive in, the service talking about money and quotes with no interest in customer concerns or concern about getting the car back working. Inflated quotes to boot. Take your business to businesses who at least attempt to show concern for the customer or their vehicle. Too much sales pitch and staff under pressure by management. read more

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Jul M.

2 years ago

We went in for the basic but ended up with a way better car with all the upgrades and great deal!! Thanks to BOBBY MESINA here for doing an amazing job and giving us excellent service. This is our second purchase in this place. We highly recommend it. read more

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Rebecca C.

2 years ago

Sohail was a wonder sales person helped me out to get my first car ever. Made the process comfortable and really works with ur budget. Would recommend him and Toyota Dublin. Rohan the fiancé manger is a great guy he helped me to get a good deal and really works with the customer. read more

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Mauro P.

2 years ago

Me and my mom had planned to just look at some cars in Dublin, to see Toyota,Honda and Nissan. I didn't imagine that my first stop is gonna be my last, as I fell in love with the car and Bobby did a good job in helping me to get a great deal .price ,bank rate and the extended maintenance and warranty to my car.im happy driving my new camry xse the top in the line thanks to Bobby and Nancy for extending there time to help me . read more

Dublin Toyota - Toyota Dealership - Car Dealers Near Me - Dublin, California

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Jason W.

2 years ago

My husband and I had a good experience with Dublin while shopping for and purchasing a 24 Tacoma. We came in with not very easy terms but these guys made it happen for us. The communication was lacking at times but, all in all we were happy with the service from Sam who was with us initially - then, later with Moe who took us through to finance where we dealt with Lucas. All of these gentlemen were easy to work with. Thanks Dublin Toyota for making what is usually an arduous experience, not so bad at all. :) read more

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Paulie L.

418

201

2 years ago

This is for the service dept. Never accurate with the wait time. Tire rotation and inspection took 3hr!!! How does that make sense?! After 3hr of wait, the "inspection looks fine", not even sure if they even did the inspection really. We had 845am appointment, didn't get the car back until noon. What's the point of the appointment, they told us we are 3rd in this morning. I don't understand how does this car maintenance scheduling and priority works, but they need to do better. read more

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Kris S.

Hi, Paulie- We appreciate the feedback regarding wait time. We…

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Mieng L.

1 year ago

I had a waiting appointment, checked in on time at 9:25am with advisor Juan Castellanos, and was told by him it would be around 2pm, but I waited until 2:30 with no update and no contact, until I saw Juan and asked, he said my car's service had not started yet. It was very unresponsive of Juan. He said I could wait or took the car back, I decided to take my car back and will not come back nor recommend to anyone the Dublin Toyota. read more

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R M.

162

2 years ago

This dealership is #1... at adding markups to their vehicles! They want a ridiculous $10k markup on their Siennas. That's 20% over MSRP. You can drive 10 to 30 min in any direction to another Toyota and save thousands of dollars. Livermore Toyota has a terrible $6k markup, but you'll still save $4k over Dublin by just driving 10 minutes down the freeway. If you're willing to wait, there are at least 3 Toyotas in the bay area with no markup, and at least 3 Toyotas with only a $3k markup. There's no reason anyone should be paying more than that. read more

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Kris S.

Hello, we appreciate feedback, however please note pricing can vary…

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Patrick L.

1 year ago

I had a great experience at Dublin Toyota purchasing my new Tundra. I worked with Sam who was very helpful, knowledgeable, and kind throughout the whole process. He helped me find the perfect truck with all the right options for me. Thank you Sam and Dublin Toyota! read more

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Shannaz M.

3 years ago

I bought a new 23' Camry from Sohail Ebadi, best customer service ever, he gave me a very good deal! He was very patient with me. It was hard to choose which car to get and he recommended the best option for me. He came on his day off to deliver the car for me. Definitely recommending Sohail as your Sales Rep! read more

Dublin Toyota - Car - Car Dealers Near Me - Dublin, California

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Amy R.

2 years ago

I wanted to give this place a 5, but 1) after I was told my car was finished with service, I waited outside for it where I was told they'll bring it to me and the girl unnecessarily sped up to me in it. Who do you think you are? 2) I have 4 hooks, 2 on each seat for whatever bags and my purse. One was stolen and I know it was because it was just there before giving it up to them. It was the one on the passenger seat I had just had my purse on it because it's within reach for me and it wasn't there afterwards. That's really trashy of them. read more

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Kris S.

Hi, Amy- We appreciate the feedback regarding your service and…

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Harbeen K.

2 years ago

Great Experience! Thank you to Bobby Mesina and Rohan Sharma for their high quality service and great deal. I had made an appointment later in the evening, as the drive was an hour and a half away. So glad I came in early and when I did, as one car literally got sold as I was looking at it, Bobby helped us out by pitching us another car on the lot! Hoping to bring them more business and definitely recommend it to others looking for a car! read more

Dublin Toyota - 2024 RAV4 Hybrid Limited - Car Dealers Near Me - Dublin, California

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Joy C.

2 years ago

On January 13, 2024 my husband and I went to Dublin Toyota for my Camry's Regular Maintenance but, while waiting we decided to just check-out the new BZ4X Electric SUV. As we entered the building, Sohail welcomed and asked us if we are looking for something in particular, but responded that we are only there to look around and check the new BZ4X. He offered to show us the SUV and we ended up in a negotiation Sohail called one of the Manager's (Bobby) to help explain to us the beauty and advantages of getting an electric vehicle. Thank you to Sohail and Bobby for doing such a wonderful job to get the best offer/deal with the vehicle that we wanted. That night without any plans of buying another vehicle, we came home with a Brand New White BZ4X Limited Edition. We highly recommend Dublin Toyota. When you are ready to purchase your new vehicle and wanted an honest, quick and smooth process ask for Sohail and Bobby. read more

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Adam C.

1 year ago

An amazing selection of cars, friendly Team (Sam in Sales, Eric Davidson in Service). The Dublin Toyota Team puts the Customer first and check out the amazing newly renovated dealership. Toyota makes great reliable cars, and go with a hybrid to save on gas costs! Thanks for taking great care of my 2013 Toyota Avalon Hybrid! read more

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Kyle G.

1 year ago

I had a great experience at Dublin Toyota. The staff I worked with were very helpful and friendly, and made the process of looking for and buying a car simple and smooth. Shout out to Mimo for his patient, respectful, and helpful attitude and to Nancy for making the financial paperwork painless. Would recommend. read more

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Puneet K.

3 years ago

I went to the dealership to buy a Toyota Camry for my son. Sam Ehsas, a terrific sales rep at the dealership, was in contact with me the entire week before I came by the dealership to try out the car. He worked with me to get a great deal on the car my son liked. At no time during the process, I felt pressured to buy the car. I'll highly recommend Sam for his fantastic professionalism and helpful attitude. read more

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Rich S.

101

3 years ago

They called me a day or two ago saying they they had an 11:45 opening for car servicing. They said since it was just an oil charge, rotation and fluid check it would be possibly an hour and a half if i wanted to wait there. I dropped off and walked the area while I waited. I didn't receive any updates from them. I was very patient and checked in with them just shy of 3 hours later. They said my car had not been touched yet and they would move it up in line. They could possibly get it in and done in around an hour. I had to take the car back without service. Totally unacceptable. There is no point in having times reserved if you cannot even start the service within 3 hours. read more

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brian m.

1 year ago

just took Camry in for routine oil change/safety check. first time driving after very next day tire sidewall blew out. made it to Costco this time!- said tire had been way underflated. dealership also has Very misleading "coupons" $25 off for minor service, including listing of oil change and others turns out to really mean you have to do ALL the services - save your $ and even maybe your car! and go elsewhere. read more

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Kris S.

Hi, Brian- We appreciate all customer feedback. Regarding the offer,…

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Becca C.

2 years ago

Ask for Rahul!! He is the best. he will make sure to find you the perfect car and take care of you and your family!

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Page 5 of 70

4321 Toyota Dr
Dublin, CA 94568
Directions
(925) 415-4108
Call Now
Visit Website
http://www.dublintoyota.com

Payment methods

Does Dublin Toyota take credit cards?

Yes, Dublin Toyota takes credit cards.

Other Amenities

Does Dublin Toyota have free WiFi?

Yes, Dublin Toyota has free WiFi.

From the Business

Specialties

Dublin Toyota is your Bay Area Toyota dealership for the greater Dublin, Tri-Valley, Livermore Valley, San Francisco, Oakland, San Jose areas offering excellent purchase and lease options. We are a family owned and operated dealership since 1988 and pride ourselves on world class customer service. With an average of 200 used and 500-600 new vehicles in our inventory, we can help you find exactly what you're looking for. Come by and take a look at our large show room with 20-25 vehicles on display. In addition to having an amazing selection of Toyota cars, also visit our on-site service center for fast and reliable maintenance and repairs. We are factory trained and certified. Our team is highly committed to making your visit as relaxing and stress-free as possible. Feel free to ask our financing department for our current promotions or schedule your service appointments online at your convenience. In addition, we have a small café with free Wi-Fi on location.

History

Established in 1988.

Dublin Toyota first opened our doors in 1988. In 2009 we moved to our new 20 acre 190,000 sq./ft. facility on Toyota Dr. off Dublin Blvd in the Hacienda shopping center.

Meet the Manager: Kristina S.

Doin' It Right!

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Hours

Dublin Toyota Reviews in Other Languages

Ask the Community - Dublin Toyota

What protocols have this location implemented to be Covid safe?

Hi, William- Thank you for your question. We invite you to visit our webpage dedicated to this topic: https://www.dublintoyota.com/addressing-covid-19-at-the-dealership.htm - we hope this provides answers to any questions you may have. Sincerely,…

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Review Highlights - Dublin Toyota

“This was until Bobby Mesina, the salesman kindly greeted us and took his time in showing us many different options.”

Mentioned in 68 reviews

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Jacob H.

12 years ago

This review will summarize my entire experience with my online car search that led me to Dublin Toyota. I researched, compared and negotiated with 29 dealerships in California. After phone negotiations, Dublin Toyota offered the best price for a certified used 4 runner with low mileage. I actually had a few other dealerships suggest that I go with Dublin Toyota after asking if they could match or beat the offer. I remember hearing from at least two dealerships, "if you can get that price, I would go with them". Negotiations began with Nick (sales manager), he speaks a little fast, but he didn't play any games or angles and was a man of his word. He was also very non confrontational, polite and professional. He offered the 4 runner to me at the price I was looking to pay, I agreed to the terms and he set the vehicle aside for me. I was told they sale at a reasonable price because the volume of inventory that is moved per day. This makes sense, the more you can sell, smaller individual profits add to healthy overall profit and a continuous flow of revenue, happier customers, larger customer base, etc. When I arrived, the lot was, well, enormous. It was however very well designed and easy to navigate. I was greeted by a very friendly sales person. I told him I was working with Nick and he located a sales associate that Nick had designated to work with me. This gentleman's name was Joe T. He was extremely friendly and helpful. He brought me to the vehicle they had been holding for me. Joe T made sure this vehicle looked show room ready for us. I loaded up two car seats and our twins and my wife and I went for a test drive. The vehicle was a 2012 with 35,000 miles on it, you couldn't tell a difference between a brand new one and the one we ended up buying. When we returned I said, "lets proceed, we want it". Although it did take well over an hour of waiting for financing, we later discovered that the reason we waited was because there was a miscommunication about our method of payment, our pre approved loan covered most but not all and the rest was cash down. Since the cash down part was unknown, they proceeded to find alternate financing that would cover the full amount. The approval process took a while, probably made worse by the fact we were there on a Sunday. During the wait however, I discovered the amenities this dealership had to offer. There was a free hot dog/hamburger BBQ held outside with water bottles. I believe the vendors name was George, he was very nice and helpful. We fed the whole family, it was very good and a nice touch as you tend to go without real food for hours when at a traditional dealership. Free high speed WiFi enabled us to use our laptop to find all the information we needed to fill out the forms. They also had a cafeteria that looked nice, but we didn't use it simply because we were full from the BBQ lunch. I did find an issue with an internal plastic seat piece that was attached incorrectly, they said that I would need the service department to take care of that and that I could come back when they were open and they would be happy to take care of it. Since we live 3 hours away from Dublin and at least 1 hour away from the nearest Toyota dealership, they gave me a gas voucher to fill up the vehicle and also gave me floor mats. This worked fine for me. The voucher ended up covering a very large gas bill. A while later after signing all the paperwork, we owned the vehicle. Joe T again was extremely helpful and professional in dealing with all the minor details from speaking to several different people on our behalf to bringing us water and providing directions to multiple places and ensuring that the car buying experience was a good one all around. Since I pre negotiated a price with Nick over the phone, we didn't need to do any price negotiations at the dealership. To summarize: Joe T and Nick were the main points of contact and were extremely professional, courteous and didn't play games. The staff as a whole was extremely polite. We feel we received the best deal possible after comparing 29 different Toyota Dealerships. The Free BBQ lunch, Wifi, Cafeteria and easily accessible facilities made waiting easy, even with twin babies! I plan on buying future vehicles through this dealership and will recommend this dealership to others. I already recommended it to a coworker and my parents as both are planning on purchasing a Toyota in the future. Thank you for the excellent price on our used 4 Runner and the great buying experience. Jacob read more

Samuel S.

9 years ago

I had been looking for a safe reliable used car for my mother. It seems like when ever she has ever bought one from one of these so called reputable local car dealers, she has gotten burned. I wanted to help her with this and have been really looking for a good deal with a Toyota brand. Toyota is top dog for reliability. We purchased a used Toyota Yaris from a local car lot for her to drive while doing local shopping. She is 87 this year. She is of course retired and gets SS. She purchased the Yaris with money from her retirement savings. She is very very sweet and honest person who has helped other people all of her life, especially, young people. I explained this to the salesman at the car lot because I wanted them to know a little about her. I wanted them to know that she was not some rich person, but, an elderly person on a fixed income. For a couple of days, after she actually paid for the car, she kept talking about how nice the boys at that car lot were and what great manners they had. Well, the price was great on the Yaris and it drove so good that I did not pay any attention to the warning lights on the dash, "after all", the salesman said, "it's just a seat belt indicator light and it's nothing to worry about". "The car has been in a miner fender bender, but, the fender has been fixed". It was an "As Is" purchase and I thought nothing of the "As Is" paperwork that she signed. After she paid them for the car, they told me that they would take the car to Dublin Toyota and after the "seat belt indicator light" had been fixed, would deliver it to the house. My mother was just so happy. Such nice boys. That was on a Sunday. We heard from no one for 3 days. Finally, on Wednesday, I called Dublin Toyota and was transferred to a service consultant named Louis Lanza. I gave him the vin numbers to the car and he found it on the computer. He said that they had the car, but, no one had authorized the repairs. I asked him how much the repairs were and he replied that the were in the area of $4500.00. The airbags in the car were inoperable, sensors were needed, etc. Louis said that the car had been "clipped pretty good". I called that car lot and informed them of my conversation with Louis at Dublin Toyota. I was told that they did not know about the airbags, and that the salesman that we delt with was not there that day. I was also told by another salesman that was there "don't worry, we will take care of you". After not hearing from anybody at the car lot by the next afternoon, I realized then what a signed "As Is" sale really is. I had to now speak to my mother regarding the additional $4500.00 in repairs the little Yaris needed to even be legally driven on the road. She was beside herself and it was all on me. Thanks guys, I'll remember this. She was devastated. I have seen this happen to her over and over and over through the years and now this is on me for being a slow thinker. $10,000 was already way over what she actually intended to spend, but, it was important to me that she have the freedom of driving when ever she wanted, for as many more years as she wished, and mot be at the mercy of these tow truck drivers or local repair shops who could not even fix a 94 mercury Topaz so it would run for more than 10 minutes. We made the decision to pay Dublin Toyota the money beings that the car still had quite a bit of factory warranty left. I went to Dublin Toyota and met with Louis. He was a very pleasant man and very patiently listened to my story. They had already done a complete safety check and everything else looked good. The repairs and parts were all itemized for me to see and I gave him the "Go Ahead". He told me that they would have the car for about a week. This was on a Friday. On Monday afternoon, Louis called me and sounded happy and excited. He said that after replacing some wire terminals and some other things that had gotten damaged from the collision including some kind of computer, that our cost was only going to be $2,240.00 out the door. You saved the day Louis. My mother now has a new hero and you, Louis, will have our appreciation and customer loyalty forever. He still could have charged us $4500.00 and I would not have known the difference. He was really proud of himself for saving us that money. I will always remember that. If your looking into a new Toyota, a used one, or even need a repair on one that you have, go see Louis Lanza at Dublin Toyota, you won't be sorry, we certainly were not. read more

Ima N.

10 years ago

On Aug 2nd, I took my brand new 2016 Prius, purchased 4/28/2016 from Dublin Toyota, Dublin, CA, for service regarding a loose parking brake. Since my husband and I had such a pleasant experience with the Sales Department when buying our car (in particular with Mohammed), we were looking forward to developing a similar relationship with the Service Department (for we expect to keep this wonderful car for quite some time). About a week ago, I noticed that my parking brake had suddenly gone slack and was not functioning properly. I had to almost floor it for it to catch. My husband checked out the situation and said it was not a big problem - the ball on the right rear emergency brake cable had come loose from its socket. See attached photo. He could have fixed it himself, but since the car was brand new and under warranty, he asked me to take it in for servicing. I called in for an appointment and was given a very timely one for the next day at 9:00 am. I was also promptly notified via text re my appointment and told, when I arrive, to ask for Eric, my Service Advisor. Wow, what efficiency! When I arrived, I was promptly met by Eric, who inquired about the reason for my visit. I told him that my parking brake was very loose. We went out to check it and even though he had to almost floor it before it caught, he told me that this was "normal" with new cars. He said they were designed to be loose so that the brake pads did not contact the rotors and cause excessive brake wear. Really? In our time, my husband and I have jointly adjusted and bled brakes, performed tune-ups and oil changes, repacked CV joints and wheel bearings, and completely rebuilt our 1978 Toyota Corolla engine; down to the main bearings. I certainly knew that it was NOT normal for the parking brake to suddenly go slack as it did. I did not, however, contradict nor set Eric straight and just left the brake problem for the mechanic to resolve. When I arrived at 3:00 pm to pick up the car, I asked Eric what was the source of the problem. I was informed that my brake just needed "some adjustment" and that the mechanic "tightened the adjusting nut 12 notches" and it was fine now. He did not mention the unattached brake cable. When I returned home, I asked my husband to check under the car to see if the problem had been fixed. To his surprise, the ball and socket were still disconnected, but with the ball now jammed up to its mounting bracket due to "the adjustment!" The mechanic never bothered to check under the car. So now I have an overly tight left cable and a jammed right one! But, problem RESOLVED according to Dublin Toyota Service! Give me a break---pun intended! I e-mailed this message to Dublin Toyota via their "We welcome your feedback and comments" site and received a reply from the sales department. They asked that I contact the service department. Sales couldn't forward the message? Apparently Sales and Service don't talk to each other at Dublin Toyota. Needless to say, my husband and I are not impressed by our first experience with Dublin Toyota's Service Department. So who is to blame here? * Toyota, who pays the dealership for warranty repairs, but only allows 15 minutes for and emergency brake adjustment? * Dublin Toyota who doesn't want to lose money on warranty repairs? * The Service Advisor who is under the gun to get 'em in and get 'em out? * The service technician who can't take more than 15 minutes to do the job? Or perhaps this was his/her first experience with brakes? * All the above? I vote for all of the above. But then, that's their problem. Our problem is now finding a shop that we can trust to service our new Prius. At this point, we favor the independent shops. My advise: Deal with sales; forget service. My husband re-attached the brake cable and re-adjusted the tension to "12 clicks." read more

Shridhar H.

13 years ago

Hi, I went to Dublin Toyota dealer in California to trade in my certified pre-owned 2010 Toyota corolla which had $6000 worth of damage on it. I went to them specifically as I had purchased that car from them and I was happy with the service that they provided. The dealer said, they would pay me $3000 for it and sell me a new 2013 Toyota corolla. I agreed to it as KBB value showed that a good trade was $10000 on my damaged car. I went ahead and signed for the new car and released my old car to them. Financial team also sold me extra warranty around $4000. On the second day I noticed on the bill that trade in value was actually '$0' as they had miss calculated the payoff amount I had on the old car as $8525 when actually it was $5525. I went to them to ask about it and they explained to me that they "adjusted" the cost to body shop bill for $6000. As per their calculation - trade-in value $3000, Body shop bill - $6000, so the actual pay off on my car was 5525(earlier car loan)+3000(auto body shop bill) = 8525. I felt a bit cheated as I was under the impression that I would receive $3000 on top of the damaged car. As per my calculation - the actual payoff amount on the car = $5525 - $3000(trade-in) = $2525. I reluctantly agreed to their calculation as I did not have time or patience to deal with them. However, the next day they changed their story and called me back saying that the auto body shop was asking for a price of $9000 for repair and they now considered the car totaled. Since they did not deal with totaled cars, the contract was void and I had to sign a new contract only for the new car and take back my old car. I was completely shocked as this was the auto body shop they dealt with internally I had taken my damaged car to their service center and they were the once who sent it to that body shop. They had even called the owner of this auto body shop the day I signed the contract to confirm the charges. Had he not informed them that the charges would be $9000 then? I felt that I was in a bad deal and wanted to cancel the whole deal and get my car back. The Toyota manager 'then started to harass me with legal consequences, they said I could not cancel the whole deal as I had driven the new car for 2-3 days and it was now used car. The contract was now void as I had traded in a totaled car which was a wrong thing to do and will be punished by "California law" ! I had only one option left and that was to sign a different contract for the new car and accept my old car which was still at the body shop. I felt cornered and since I had no idea what to do in this case, I signed to contract as he insisted to do it on spot, he could not wait for me to think about it and get back to them. Their lawyers would file a case and there would be legal consequences even for 1 day. Completely overwhelmed, I signed it. The next day I incurred the charges for keeping the damaged car at the body shop for 1 week, towing charges and got my damaged car back. The whole deal was an ordeal for me and my wife. We trusted them exclusively. My pre-owned Toyota corolla 2010 was purchased from them and when the damage happened, I went to them and they took it to the body shop which they dealt with internally. It is starting to feel like the whole deal was preplanned by them. I had clearly mentioned that I would go for a new car only if they gave me a good trade in price. Now, not only do I possess the car that was damaged with $9000 worth of repairs as per the body shop estimation, I also have a new Toyota corolla 2013 for the full price which I did not intend to own or purchase. Is there any way to claim for compensation or file a case against them for pulling such a trick on me? I would appreciate any counsel that you can provide. read more

Serhiy T.

8 years ago

My initial expectation from the Toyota Dublin dealership was: I would like to try the car, I know what car I need though I'm not sure about trim level. Visit 1: The first point of contact was able to propose me what I need from the first attempt. I tried it, it's ok, I though. Me, but that was a car for my wife rather than for me. She didn't like my choice and provided her must-to-have requirements. That shifted trim level to top. Carlos was able to find what we need easily. Our kids became monsters. Final. We escaped without talking about prices. Visit 2: We knew what rim level we want, we had initial estimate and we didn't know what the deal price can be. I lost not so much time in negotiations as I expected. Finally, I was given what I wanted. Numbers. They are the most important. I had to ask to transform them to a form I can read and that was the first surprise for me. The manager sitting at the computer gave me them immediately. Just a second to print. When I asked him to change some parameters and I was given breakdown I don't understand, I asked him to print them in a different form and I was surprised that he did it in advance. I don't trust humans. I trust numbers. It takes several seconds for professional to evaluate the deal. I spent half an our to verify the numbers. I found that the numbers are reasonable. In my understanding reasonable means that I see how the price is formed and what factors are under dealer control and what they can't change. I was not able to choose what deal I would like to choose. I was tired. Visit 3: I knew what option from the previous visit I want. I just had to get confirmation that the deal is still in place and do the paperwork. Filled a form (single page, 15+ lines, not more), waited an hour or so to get to finance department specialist that described me what I'm going to sign. Quite quickly. 10-15 more minutes to do final check-out of the car before leaving dealership. Summary: total time (approximately) is 2 hours for the first visit, 3 hours for the second, 4 hours for the third one. You need to figure out what car exactly you need. I was not able to do it from the first attempt. Not from the second either. You need to understand if the offer is the best on the market (let's say 50 miles range from your home). And you need to check numbers and be sure no one else can beat it. This is my impression form the dealership and not from the car. I can express my thoughts about the car only after some time. Please note that initial point of contact, the person showing car to you will not discuss prices with you. Though he will be your main point of contact. One more side note. We were choosing between some base/mid level Acura MDX and top level Highlander. My impression from Acura dealership was negative. Initial point of contact was friendly. Though the manager who had the right to discuss the price was no flexible. When we asked him to offer us initial (the worst) price, he provided us numbers, when we tried to negotiate, he was very generous. He asked what price you want? 100$ per month, ok. Any wish you want, but he wasn't negotiating, he was just moving payments from monthly to down-payment. When we pointed him that we would like to have better offer and not moving moneys from one part of the payment to another, he just told that we can't have it. Bye. At Toyota it was different. Despite I had some negative impression of single person, I talked in high voice, but I didn't have to continue my conversation with him and I don't consider it as something I have to complain about. Please watch "Suckers" (2001, comedy) and you will recognize the pattern. It's not about Toyota. It is about any and all dealerships. read more

Charles L.

19 years ago

Hello everyone, I just got my new 2007 Corolla LE from Dublin Toyota. I researched exactly what I wanted and got the invoice price Edmunds.com. Then I emailed several San Francisco Bay area Toyota dealers asking for their best quotes. I sent emails to Hayward Toyota, Walnut Creek, Oakland, Sunnyvale, Toyota 101 I listed the exact model I wanted: 2007 Corolla LE, AT VV Audio 6 CD system BE Front and rear side airbags And I told him I wanted either silver, gray, or desert sand colors Ken Tam responded right away with an email (within an hour) He listed the car they had in stock: either med gray or dark gray color 2007 Toyota Corolla LE (1822) Automatic Options: FE AW BE AB VV CF (VV) Audio Value Package (AW) Alloy wheels (BE) Driver & pass side & side curtain airbags (AB) Anti-lock brakes (VV) Audio value package-6cd changer, cruise control (CF) Carpet Floor Mats His price was about $750 under invoice. I checked on edmunds.com Was it too good to be true? I head of stories of bait and switch, So I asked for confirmation if he had the car in stock to buy today, and I also asked for a total price out the door, showing all tax, and fees. Ken emailed back right away, price, sales tax, fees for registration, doc, and tire fees. The total price was good. So I called him up and faxed him my preapproval letter from my credit union. I told him I was ready to close the deal quickly and I did not want to deal with delay tactics from the dealer's finance dept guys. I met him the same day at Dublin Toyota, and Ken let me test the exact car, it was ready and waiting. Ken processed the sale quickly. He was very professional and the numbers were exactly what he listed in the emails. No tricks and no funny business. I just had to wait a while for the finance dept, since Ken did not handle that part of the sale. It was a long wait, but I was fine since I knew I was saving $750 under invoice. I just waited in their service dept with a TV and free coffee and tea. The finance guy was also pretty professional. He had to do his pitch about service plan, and extended warranty. I told him politely no thanks. Since I had my own credit union financing, I did not have to play games with the dealer financing. I got a good rate from Lockheed Fed Credit Union. So I was done after about total of 2 hours. Not too bad. And I got the exact price and car that Ken listed in the email. Would I buy from Ken again? YES!!! Would I recommend him? YES!!! Thanks for reading my post. At first I read the negative reviews about Dublin Toyota, but it turns out everything was great. Just know that car salesman move from dealership to dealership, so don't be scared away by bad reviews. Find a responsive person who replies honestly in their emails, and see if you can get all the final details down, do this all by email. Be prepared, know exactly what you want, get the prices down in email, and talk to Kenneth Tam. Also get your own financing ready before you go. I'm an actual customer, not a fake. So I hope give more business to Ken. He's a breath of fresh air amid all the foulness in the car biz. Oh another thing, Ken was a real standout in how he responds to emails. So that's why I chose to go deal with him. I only got another email response from Walnut Creek toyota, and the numbers they quoted didn't even add up. sheesh. You can email me if you have any questions. My email address is sfninersfan at gmail.com You can read my car buying tips at buycorolla.blogspot.com I did it, I'll show you how to buy a new car with the least pain and stress. You can dot it. PS. I posted this review as well on insiderpages dotcom read more

Oscar A.

12 years ago

I've had my last straw today with Dublin Toyota Service Dept. I have purchased 2 cars from Toyota, a Certified Pre-Own , and a Scion. I have taken both cars for service each time, loyally to Toyota. The first time I had the car serviced, they advised that they could not rotate my tires for two reasons. 1, the tires are of a difference size so cannot do a back to front. 2, they could not remove the rear right side tire because of a cross threaded stud. My reply was, well, okay, so they don't need to be rotated then will I get a price cut on the maintenance then? They advised yes and let me go on my merry way. After my most recent maintenance in August they informed me everything checked out great, no malfunctions, or recommendations, I have the paperwork to show it. Then I began to notice that my tires were extremely worn out on the sides, and interior, it looked like sand paper with thread, and metal wire exposed. The car is a 2012, and has been in my possession for a year with less than 30k miles. I began to do some research, and started to speak w/ tire techs in the area, and they informed me that potentially the wear is not normal. They recommended i go to dealer and address this. When I returned, they immediately tried to sell me new tires... when I addressed my concerns it was blown out the window, and told me basically that they were simply due; when I asked about a warranty, or any information regarding that he told me to go to a Lexus Dealership and inquire about that. He then pointed out, that on the inspection done in august it showed the thread was 3/32, and that it clearly shows there on this little display here, that you should have replaced your tires. Well, isn't that what we pay professionals for? To let us know, and recommend repairs, and maintenance that our car actually needs? Since I am clearly not a tire tech, it sure would have been appreciated if these "professionals" said something about it. So then I ask him, if on my piece of paper, it shows anything else I should know about my car that maybe recommended. He then advises my rear brakes are at 5ml which are OK, and that my front are at 3ml which are in the caution, but do not require immediate replacement. Again, information that would have been GREAT to know ONE month ago. Clearly you get the type of service that you pay for. I will never return to Toyota Service Center for ANYTHING, nor will I ever purchase a car from their lot EVER again. The customer service reps appear to be helpful, they understand, but as soon as you step into the service center it's garbage, it's defensive, not my fault, and finger pointing basically at jargon that they expect the average person to understand, and research themselves. -Oscar A. Edit: I spoke with the Service Manager Cindy over the phone, she was very concerned about the service I had received and asked me to come in for an alignment check, and also addressed a concern regarding the HVAC that I had for quite sometime now. Immediately she got me the assistance I required as soon as I arrived, set me up with one of her service personal and unlike the previous experience it was on point, he wanted to help, and cared about my concerns. He got in the car with me, felt the issue I described about the HVAC. Cindy knew I had to get back to work within the next few minutes, and she already had a rental car ready for me. My vehicle was ready by end of the day, I picked it up and it felt like new. Cindy you were a great help, restored my faith in Toyota, and I look forward to visiting again at my next service. Thank you read more

Sourav C.

15 years ago

I have never filled out survey till now. Just one suggestion to all the readers please gets second opinion about your vehicle before visiting Dublin Toyota. Service Advisers (Eric Davidson) at this location are always trying to up sale package deals. If you refuse just expect a phone call because after leaving your vehicle at the dealership your service adviser will call definitely after 2 hours to notify service tech. encountered a problem with the vehicle over the phone. Service Adviser expects you to give them permission over the phone to fix the problem and get $ 330.00 worth of unnecessary charges. The incident occurred with me on January 4th 2012 when Eric Davidson said my vehicle was missing 2 hose which connects to the air filter over phone. I immediately went back to the dealership and walked with Eric Davidson to services area where my vehicle was located. It's now 12:20 pm nothing was done to my vehicle as we approached the front of my car the hood was open and Eric explained where the 2 hose were missing from. One of the Dublin Toyota technicians overheard the conversation and decided to take a look inside. He found both hose were disconnected hidden in between transmission and air filter. Eric Davidson didn't apologize for lying, but ready to charge me for the missing parts. Eric showed me the second problem which was oil spill which needed to be cleaned up. The oil was fresh, clean, and Eric didn't mention anything in his prior 2 calls to me. I realized he was misleading me to believe someone else other than his service technician did this which will cost me to clean up along with my so call missing hose. So if you were in my shoes will you trust Eric Davidson after the incident? I went back in the evening to pick up my vehicle at 4:15 because Eric promises me everything will be complete by 4:00 pm. I encountered Eric Davidson by the service office entrance he explained to me Highlander had another recall and the technician is uploading the software at that moment Eric said," Hay can you sit in the waiting room" I realize how unprofessional by referring me hay instead of Mr. or Mrs. Name. After waiting till 5:30 pm, I decided to speak with the service manager. I was very upset and rude to her and I apologized to her. I felt she needed to understand what I felt the entire day. After, hearing what I had to say services manager walked out to service office to speak with Eric Davidson to find out both side of the story and I respect that. She came back with Dwayne assistant services manager who is pretending to know every about the incident so he tried to cover up the situation by explaining to me that he saw the technician had oil all over the engine, but he was not aware Eric Davidson said two hose were missing. Again, covering up for his associate hurt his own credibility. I appreciate the women manager for handling the situation promptly and understanding something did occur. I brought my vehicle 3 years ago and serviced my car only at this dealership for past 3 years, but this incident which began at 9:00am was unforgettable. "BE AWARE" IF YOU USE THIS LOCATION FOR SERVICES PLEASE CONTACT THE SERVICES MANAGER INSTEAD OF ALL THE ASSISTANT SERVICE MANAGER. read more

Alex M.

2 months ago

What a day. My wife had been experiencing some performance issues with her Hyundai Tucson, and we had been discussing whether it might be time to start looking for a replacement. We weren't in a rush, but we knew the conversation was coming. I had spent the last few days researching CarMax and Carvana offers, trying to understand our options and do some due diligence before making any decisions. Meanwhile, our son had been encouraging us to take a look at Toyota. A few weeks earlier, he and my wife had rented a Camry on a trip to Southern California and came back talking about how comfortable, fuel-efficient, and enjoyable it was to drive. Fast forward to today. We were returning home from our son's graduation in Livermore, reflecting on a major milestone in his life, when we happened to drive past Dublin Toyota. Traffic was heavy, and on a whim we decided to pull in and "just look." As we walked toward the showroom, we met Sohail. He greeted us warmly, listened to our situation, and took the time to understand what we were looking for rather than immediately trying to sell us something. We discussed our budget, our commuting needs, and our concerns about replacing our current vehicle. Sohail showed us several options, including a Camry, a RAV4, and a RAV4 Hybrid. We test drove each vehicle and appreciated that there was never any pressure. Instead, he patiently walked us through the differences, features, specifications, and pricing scenarios so we could determine what made the most sense for our family. As the afternoon went on, it became clear that the Camry checked the most boxes for us. It was comfortable, efficient, fit our budget, and felt like the right balance of practicality and long-term reliability. Sohail helped us understand the details of the vehicle, certification, warranty options, and financing so we could make an informed decision. The finance team was equally professional. They evaluated our trade-in, explained the numbers clearly, answered our questions, and helped us navigate the process without any surprises. We ultimately purchased a Toyota Gold Certified Camry that gives us confidence for the years ahead and additional peace of mind through the coverage options we selected. One of my favorite moments came at the very end. After all the paperwork was complete, Sohail took photos of us with our new car to help capture the occasion. It was a simple gesture, but one that made the experience feel personal and memorable. What started as a casual stop on the way home from our son's graduation turned into us driving home in a new-to-us Camry. The whole experience felt a little surreal. Buying a car can be stressful, but Dublin Toyota made the process smooth, transparent, and enjoyable. Thank you to Sohail and the entire team for helping us through such an important purchase. Whether you've been planning for months or, like us, decide to stop in on a whim, we highly recommend Dublin Toyota. read more

Michelle H.

12 years ago

Hello,this review is for jose and william suntay of Dublin Toyota and our experience buying our first car.We were the proud owners of a 97 4runner,just a beautiful reliable suv.unfortunately we were rear ended and it was totaled.we are ok but not looking forward to having to buy a new car,after weeks of dealing with shady people and looking at questionable 3rd gen 4 runners on Craigslist we decided it was time to look around the dealer lots.honestly i really didnt want to do it ,but we jumped around from dealer to dealer hoping some one had traded in a 4runner.followed dead leads from cars.com from dealers leaving listings up even though it had already sold,we had driven from modesto area to the east bay and just about had enough when we decided to stop by dublin toyota. We were greeted by jose, he was very polite and not pushy at all.we told him what we were looking for and he showed us the used 4 runners instock.unfortunately they didnt have any 3rd gens,but he asked his manager at the tome and informed us that they had two that were traded in and were going through safety and should be ready to look at in a week.after a couple of days we got a call that they were going through safety but we could go look at them. so we go and look at them,and when we get there some on had beaten us to one of them and were already in the process of purchasing it.so we find Jose and he shows us to the other 4 runner.it was nice for its age,so we go for a test drive and we were loving it but by the time we got back we had noticed a few issues.but understanding it was still going through safety and inspections we decided we should look at the numbers before some one takes it. This is when we were introduced to William Suntay.he was very polite and respectful,he took our info and quickly gave us some good numbers.we were still unsure about the issues that arouse during the test drive but William offered to repair any and all issues as part of the deal.both William and Jose were respectful and gave us time to think,we were really questioning if we wanted to go back i to an old vehicle with very high milage. Thats when William offered to show us the numbers on a used 2008 4runner,we thought to our selfs sure why not its not like we can afford it.Willam came back with really good numbers but insisted us to test drive it before we thought about the numbers.so we go out and see this beautiful suv and drive it, thinking to ourselves we cant afford this.we get back and talk numbers,William was great and worked with us to get down to a number we both liked. We are now the proud owners of a 2008 4runner, thanks to William Suntay and His great customer service.He really made this experience fast,easy, and non stressful.will return to William when it comes time to buy a tacoma. read more

Kenneth Y.

198

8 years ago

Worst service possible from any dealership. Their Services and parts dept. needs a change of leadership. My experience has left me speechless. From their Director to Management to Staff, they all could careless to help any client/customer. They try to pass on work to different folks and no one takes ownership. I had an item that was not purchased with my vehicle (separate purchase from the parts store), and I was told I can take it in to any Toyota dealership to get it exchanged under warranty. A month goes by and no word back, so I call in and the parts rep says "Oh, I forgot to write your number down so I couldn't call you back to tell you that you need to come in". I call in to confirm they have the part, and another rep says come on by and we can swap it. I go in to swap out the item, and they now say I need to go through service to get a write-up from a technician, so they can get reimbursed under warranty. I told them this was not from the car, and I purchased it separate & here is the receipt. They note it doesn't matter. Now, if I buy a mug from your parts store with a defect, I need to put the mug in the car and run it though service? ZERO LOGIC. I then call 5 other Toyota Parts Dept. to confirm this is not accurate, and they all note that is not valid & this particular location is being difficult. There were 5 reps and I was the only customer in the store, so it boils down to being lazy. I then ask to speak with the parts manager, but he won't come out. I then ask for the service manager, and they put me in touch with the Director (Dave Rocha). I explain the situation, and he notes that he has worked in the business for 42 years, so he knows what will be covered under warranty & this won't. He said when a handle comes apart like this, it's always the user error. So, I note you are saying I broke this item & decided to waste 2 hours to get this resolved? And he replied with a firm yes. Then said I'm going to have to contact Toyota direct or buy a new one. I purchased 2 Toyota's in the last 3 years & brought my vehicle for service at this location for the last 3 years, and I'm sitting here being accused of breaking a $150 part by their Director??? Net/Net ~ It shows you why this dealership's reviews keeps going down. Your own leads treat customer like crap, so why wouldn't your team? I was planning on buying another Toyota for my family in December; however, why would I waste my time at a dealership that doesn't have the basic service concept down? BTW, I drove to another location who handled this in 3 minutes, so proof is there....This dealership is AWFUL read more

Todd W.

13 years ago

Toyota's saying is "Doin' it Right!" but it certainly didn't start out that way when my wife and I went to check out the Prius and Camry. The first day there, we wanted to get some ballpark numbers to compare with the other vehicles we were considering to buy. We told the salesman we wanted to only look today and decide in the next few days since we have other dealerships to check out. He agreed it was smart to "sleep on it". After test driving a couple of cars, this salesman kept asking what number we would accept to buy a vehicle that day. We went in circles for an hour as this guy would not give us any numbers and we weren't buying that day. Realizing we wasted our time there, we then walked out the door and told him he ruined our experience and possibly lost a sale. After looking at vehicles for two days, my wife and I decided the Prius was our first choice so we decided to go back to the dealership. We also discussed if we have the same experience that we would leave and purchase our second car choice. As we walked into the dealership, the salesman who we previously worked with came over and asked if we were ready to buy a car. We said yes but would have no hesitation walking out the door to buy our second choice if we don't get any answers. After about an hour of negotiating about the car price, trade-in price for our previous vehicle and him going back and forth to his manager, we realized we were in for another wasted afternoon and were getting ready to walk out. At that time, another sales Rep (Nima Masoudian) came over and asked if he could help out. I quickly told him about our frustration and that we were leaving. Nima asked to give himself a chance to resolve the situation. So we sat back down (he also asked the original salesman to leave) and he was able to address all our issues one-by-one.Thanks to Nima we did end up buying a Prius. As a side note, the other sales rep was new which explains why he didn't have any business cards and why he didn't have the correct figures but he should have received more training before they put him on the floor! The financing went very smoothly with Hash Bishop as he kept the paperwork moving. If I had walked out before Nima introduced himself, I would have rated the dealership zero. Based on Nima's and Hash's work, I am rating them a 4 star and hope the dealership ensures every new person gets the training they deserve. read more

Ryan V.

14 years ago

"Doing it right"... Try "Doing it wrong"... Since buying my car at this dealership it had been nothing but a disappointment., But I won't even go into that ripoff of a fiasco. Currently for the last 3 months I have been dealing with an issue that seems to go unresolved. I was trying to refrain from posting anything on the internet for bad business but one can only take so much. On July 25th I went to Dublin Toyota to refund my worthless extended warranty I had purchased with my used jeep I bought from this dealership a year prior. I filled out all the necessary paperwork and was told I will be receiving my refund within 8-11 weeks. ( which is a ridiculous amount of time) but it is what it is. 10 weeks into my waiting period I decided to give Toyota a call to check the status of MY refund. I got the run around for about a week, and finally received some news,(after I contacted them again) they sent the money to the company that I financed my car through. So they informed me I would have to call them and see what they did with my money. Mind you, they tell me the check was sent August 26th. I called the finance company and they inform me they never received a check. So at this point im wondering who's lying. The company I financed through was just as shady, which Toyota was so generous on getting me a loan through(sarcasm). I call Toyota back and they tell me they will have to look into it. A week later I call again, another update, they received the check back from the financing company. Well that's promising maybe now I would get my refund. It's been 2 weeks and there excuse now is that they need 2 check signers and they haven't had 2 of them to sign off on the check, I was told I would have my check today I could pick it up . Guess who has been dodging calls??? Maybe it's my fault for being so patient. But I've had enough. Update : I went into Dublin Toyota after writing this and they proceeded to tell me that the finance company did indeed cash the check and they have to further investigate.... But wait I was told that the finance company sent the check back to Dublin Toyota?? Lie after lie. Oh yeah and I called there customer service rep who then told me everyone went home for the day so she can't get me answers today, when I went in there guess who was there??? That right the same peoson I have been working with since day 1. Lie after lie. read more

Yurid A.

2 years ago

I had an amazing experience at Dublin Toyota with Najib! This was my first time buying a brand-new car, and after spending six months searching and visiting over 20 dealerships in the Bay Area and Sacramento, I finally found the perfect place to make my purchase. I came to see Najib Noori with my father and sisters, and I couldn't be happier with the incredible service we received. Najib has been in the industry for over 20+ years, and it truly shows. His knowledge of every vehicle on the lot was impressive, and his ability to explain the differences between models and features helped me make an informed decision. I was torn between the 2025 Toyota Camry SE and the 2025 Toyota RAV4 XLE, but Najib guided me through the pros and cons of each based on my needs and lifestyle. What truly set this experience apart was Najib's patience, professionalism, and genuine care for me and my family. I arrived at the dealership at 4:30 PM and didn't leave until 9 PM with my brand-new RAV4. Najib spent five and a half hours with me and my family, answering all our questions, walking us through the buying process, and ensuring we were comfortable every step of the way. Not once did he rush or pressure us; instead, he kept a smile on his face and made the experience enjoyable for everyone involved. He quickly caught on that I took my father's opinion very seriously and it was going to be a group decision. After asking me what I preferred he would then ask my father the same question which I really appreciated. The RAV4 is everything I hoped for and more. Thanks to Najib's guidance, I feel confident I made the right choice. I left the dealership not just with a car but with the satisfaction of knowing I worked with someone who truly cared about my experience. I will definitely come back to him when buying a new car and will recommend him to all of my friends and family who are in the market. If you're in the market for a new car, do yourself a favor and visit Najib at Dublin Toyota. His expertise, friendly demeanor, and commitment to customer satisfaction are unmatched. Thank you, Najib, for making my first car-buying experience such a positive and memorable one! read more

Justen D.

7 years ago

I give my Salesman Rohan 5 stars! If you go there ask for Rohan and he will take care of you! The reason I give Dublin Toyota 2 stars is because besides Rohan everyone else was horrible. I just bought a 2016 Toyota Tundra 2 weeks ago from them but the experience was less than enjoyable. I live in Sparks, NV but found a great deal on the Tundra on CarGurus. I contacted them online and got a guy named John. We went back and forth via text and he was horrible. John just left me feeling like he had a bad attitude because I kept asking for the purchase order to give my bank. If it wasn't for the great price I would have gone elsewhere. Within a few hours I was told him I would buy the truck but I already had financing with my local credit union. I told him I would bring a check down so all I needed was the final number and I just got the run around. Bottom line is they want to do the financing so they can make money on the back end. But since I already had my own financing they kept pushing me to do theirs. I drove 3.5 hours one way to pick up the truck that day after work. John didn't even bother to be there when I arrived so he passed me on to Rohan which I'm thankful he did because he was ten times better than John. They had all day to get the car washed and ready for me but they didn't even do that. The truck was filthy and you could see the sticker residue from where they just pulled off the sticker price. After spending $33,000+ you would think they could have at least washed the truck for me. We sat down with the Finance guy Edris who didn't even bother to say Hi to us when we came into his office. Sure I get that it was closing time and he wanted to go home but I just drove 3.5 hours one way to spend thousands of dollars at his business. The least he could have done was treated us with a friendlier attitude. He knew I already had my own financing so he could have cared less that I bought the Tundra. At the end of the day I got a great deal on a Tundra that they had a hard time selling. If it wasn't for the price I would have gone elsewhere for sure. I do want to praise Rohan for his excellent customer service. read more

Steven M.

12 years ago

.How can I sum up my time at Dublin Toyota? Probably with this 5-Star review! I haven't tested out their service department yet, but from a sales standpoint, I have an opinion! I went in there with my wife because I was looking to get a new Prius. I wanted the Prius V 5, but it was quite out of my price range. Ricky was great from the get go...as all salespeople are ;) As time dragged on and I was looking at the Prius and test driving it, he just continued to exemplify outstanding customer service. He answered all of my questions, let me test drive the car and then we got down to brass taxes. I laid it all out on the table: my credit, my car, my downpayment. He said "I can work with this." I ended up getting the 2014 Prius V 3 model. It had basically everything I wanted except the tech package and butt warmers...I'm okay with that! He worked out a deal with me that got me into my car that night. Everything was easy as I got all the information they needed. After my time with Ricky, I got to hang out a Financial Services manager. He was terrific as well! Took the time to explain all my financing options, gap coverage, lo jack, etc. Didn't mind me phoning a friend and asking for advice as well and assisted me in looking at all the numbers. I drove away in my new Prius a happy man. 5 days later I get a call from Ricky saying the bank was a little nervous about my monthly payments and that they weren't going to finance me...I was dreading having to go drop off my precious new Prius and get my POS back. Nope. That didn't happen. FSM gave me a call the next day and said they worked it out with the bank, they dropped the selling price of the car for me so that my payments were lowered and I was able to keep the car. FANTASTIC! A+ for the sales and financing teams. Really made me feel like I wasn't just another commission, I was a person that needed a new reliable vehicle and they did everything in their power to make it happen. I'd definitely recommend anyone to go to them and buy a car. I know I'll be back when it's time to purchase a new vehicle. read more

Madina A.

7 years ago

THIS REVIEW IS FOR NAJIB NOORI: Being a young girl that's not very knowledgeable about cars and what not, it can be very scary. For example, if a mechanic or a car salesperson realizes you have no idea about cars, they will most likely feel like they found the jackpot, because they can say anything and you'll just believe it. I was ready to buy my first car, and my previous car given to me by my father was pretty messed up and I got scammed by many mechanics that took advantage of me and ripped me off. Since then I've been terrified. The plan was to purchase my first car with my father by my side, but unfortunately he is no longer with me, so when the time came for the big purchase, I was so nervous and terrified of being ripped off or scammed by a money hungry salesman that would take advantage of my ignorance for his/her own benefit. I went to many dealerships, and that's EXACTLY what many people tried to do!! But then I visited Dublin Toyota and met Najib Noori. I can honestly say if I ever need to buy my first house, I'll be more than happy to hire Najib to be by my side, because he is THE BEST. He actually CARES, he's book smart AND street smart, AND he's the best human with a beautiful character and personality, very personable, and he's there for YOU, not for HIMSELF and for his own PROFIT. If you're being ripped off, he'll be straight up and TELL YOU. This guy is honest and he would rather have his client benefit, than be benefited himself. He's not one of those typical sales sharks willing to do anything and everything to suck as much money out of you as they can. He's funny too, super chill and easy going and he makes you feel relaxed and confident! I walked in there feeling alone and terrified, as I did not have my dad by my side. But I walked out with the best purchase of my life and a new friend who I can always go to for future needs and consults! I'm a forever customer with Najib and I can't thank him enough for the way he changed my life! GIVE THAT GUY A RAISE!!!!!!! Thanks :) read more

D B.

15 years ago

BUYER BEWARE! We purchased a 2011 Sienna van and were prepared for the usual B.S. you have to deal with when buying a car. The price was supposed to be pre-negotiated through Costco. I was quickly contacted by Umesh and we drove down there. When we got there, he was unavailable while working with another customer. Since we were not really familiar with the Sienna, we wanted to check it out. Nice car! We were not supposed to involve a salesman because he wouldn't get his usual commission, we were shown the car and took it for a drive and got help from Frank, who was absolutely wonderful and knowledgeable. Unfortunately we were already stuck with Umesh.... and guess what? Umesh and his brother Satish are the guys "who run the place" in their own words! I wish I could have dealt with Frank only, and may be even Satish may have been better! After literally eight (8) miserable hours of this BS, we finally were able to get the car. We did have a trade in which they really, really low-balled us with based on Kelly Blue book and its condition, milage, etc. We were very tired and hungry and decided rather than selling it ourselves, we took the easy out. The new car was supposed to be a pre-negotiated price from Costco through the auto buying program and paid for fully in cash which we did. We never were allowed to see the "documented price" because the document was "not available!?!?!!" Umesh was the most unprofessional, arrogant and unpleasant guy I have ever encountered in buying cars for over the last 30 years! Unfortunately these guys will continue to work there because they bring in the $$$ and the regular salesmen always are always coming and going. I felt sorry that Frank spent so much time with us and got nothing out of it. Umesh said, "Frank works for me and he'll get a cup of coffee". Condescending attitude!! Make sure you know the price you want to pay and don't waste your time haggling with Umesh,but he's the contact guy when you use Costco or AAA. Beware of Umesh! read more

Cathy I.

9 years ago

My second car leased from Dublin Toyota and my second review: From my previous experience, with Dublin Toyota, from leasing a Rav4, in 2014 and interacting with the Service Department, I knew Dublin Toyota provided professional and courteous service. I have never had a complaint with my last three years of service. I have to admit, I was blown away with the service I received, first from Pooyan, in Sales and then by Nima Masoudian in Finance/Sales. Pooyan was extremely informative and helpful. He was polite, professional and respectful. At other dealerships, I have felt pressure to make a deal "now" or lose it, or I felt I couldn't trust the words coming out of the sales person's mouth. However, with Pooyan, I never felt pressure to "make the deal fast" and I felt he was sincere in his want to make a deal that worked for both of us that was fair. He was thoughtful of my time and was multitasking behind the scenes, getting the new car detailed, finance handed off and old car available to transfer my personal belongings, all the while making sure my daughter and I were comfortable as we waited. He is knowledgeable about Toyota cars and services and I would highly recommend you ask for him, when at Dublin Toyota. The last step was the paperwork and again, I was pleasantly surprised on how this transaction went. By the time I was ready to sign the paperwork, I was exhausted from making such a huge buying decision, and I just wanted to sign the paperwork and go home. I was a little apprehensive when I went into Nima's office, because I knew, from past experience, that I was going to hit with more sales offers. I was thrilled when Nima, not only did not pressure me to buy add on items, but instead, found ways for me to save me money. Because I am previous Toyota owner, I received an email for a loyalty customer discount; however, I accidentally deleted my code. Nima went to great lengths to track down the number. Nima was professional, polite and thorough. read more

Mike C.

15 years ago

Dublin Toyota and salesman MIKE HILL have left me with the most dishonest experience I have ever had at a car dealership. We are in the market for a truck and found the color and model we want on the Dublin Toyota website. We called the dealership and spoke to a salesman named MIKE HILL. He says he will make sure the truck is there and call us back. MIKE HILL calls us back and says, absolutely they have the truck on the lot. We already had several quotes from other dealers, so we tell MIKE HILL this and ask if he can beat the price. MIKE HILL calls us back and says they can beat the other prices by a few hundred bucks. He knows we have an hour drive to get to the dealership, but he says no problem he will be there. About five minutes away from the dealership, MIKE HILL calls our cell and makes up some weird story about having to deliver a trade-in to a customer. Not to worry, his partner "Fred" and his manager know about the deal and everything is set. We arrive and ask for Fred who immediately plays dumb (not a stretch) and begins asking what we are looking for. I cut that short and tell him he should know what we are looking for. Fred checks with his "Manager" and tells me they traded the truck we wanted to another dealership during the hour it took us to drive there. But not to worry, they have other trucks to show us. I ask him a couple more questions about why they would trade a truck with a customer enroute to buy it but it was pretty obvious the whole thing was BS, and they probably never had the truck at all. Thank you MIKE HILL and Dublin Toyota for reminding me just how careful one must be when buying a car. I can safely say I will never step foot in Dublin Toyota again and I will make a point of re-telling my experience to as many people as I can find that will listen. Gotta go now, I am heading for the Toyota Truck forums to recount my experience on another site. read more

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