The breakfast sandwiches were dry as abone. No flavor and they forgot the cheese. They put the sandwich right on the counter with no tissue or wrapper under it. Gross. The drinks are good. read more

They have the worst help. Don't know they have a house coffee, can't get 1 LG regular & 1 LG decaf. Junior on the counter thinks he cute fingerings all your donuts so they look like bowling ball finger holes. Very appetizing, not. Poor manage chasing his tail because help are I'll suited for the job. Almost like they're trying to ruin the guys business. 40 yrs in business & the longer you keep bad help , the more good help passes you by. Hang Help Wanted sign, brother & good luck. read more

Rude and lazy staff. There was one vehicle was of me in line, took about 10 min for them to pull ahead in line, meanwhile I see multiple staff walking in and out smoking cigs, chilling on the phones, going to the cars doing who knows what. After the one car I front of me pulls ahead, it another 5 minutes for them to take my order at the booth. My food came out suspiciously fast... yep the has browns were frozen like straight out of the freezer, same with the egg in the sandwich read more

I waited 10-15 minutes after my order. I felt like they got it wrong so I said my order twice. Waited patiently when I went up to ask they acknowledged they saw the mistake but didn't say anything. They added protein milk and hazelnut to a sandwich and then threw together a drink which wasn't correct. The customer service was overall bad. I know working in food service is difficult but to have someone wait when you saw the issue and just ignored it. Then when addressed to just make something. I don't even know what drink I got just that I couldn't drink it and with the lack of care I wasn't going to go ask again. read more

I'm making this review because I was taken off the schedule 2 weeks early, for calling out a day before my shift due to being exhausted and ran ragged while 8 1/2 months pregnant. I signed a resignation form for 26th July, and because I chose to call off for a day of rest the manager Robert Routh, decided to completely remove me from the schedule and not let me finish out my days or get any more income before going into labor. Saying he was accepting it "as my notice" Robert is extremely rude, an abrasive, unprofessional manager, and the assistant manager in training Sierra Dome is absolutely no better, she's always on her phone and running to the bathroom for long periods of time leaving me and other coworkers to struggle without help. I was yelled at in front of customers multiple times by Robert, and even had customers apologize to me for having to witness such a rude interaction from Robert's actions towards me. He has also yelled directly at customers, making them feel dumb and uncomfortable, He is insensitive and makes rude comments and brushes them off as jokes, I will be posting screenshots of our conversation because I have been treated insanely unfairly and want other people to understand the kind of person that Robert Routh is. read more

See all

Out of donuts at 9:30am? The case was practically empty with extremely limited selection. Th girl said "we'll we have some in the back, what do you want?". What? Why aren't they out front so I can pick out a dozen? Coffee was good. Go somewhere else. read more

Dunkin' - Empty display at 9:30am - Coffee & Tea Near Me - Cottonwood, Arizona

Other than it being short staffed this location has friendly staff, fun flavors, and tasty coffee. I've been to this location twice now. The first time it was down pouring and we got iced coffee drinks to go on the way back to Phoenix. The person who helped me didn't really seem to understand orders well. He was nice though and my beverage tasted good despite the ordering concerns. This time we came for a kid size scoop of turtle ice cream on the way back home. It was filled to the brim and tasted fresh. No complaints here overall. read more

Dunkin' - Turtle. - Coffee & Tea Near Me - Cottonwood, Arizona

DD is my jam! I always stop in to the local Dunkin' when I'm on vacation and I don't usually review them, but this one was awesome! It is a fairly new location and I love the design....big cases of donuts and baked goods right up where you can see them, a nice big outside patio, and the coolest thing ever.....coffee taps that look like they're inspired by a brewery! There is also a little area where they sell packaged coffee and there's a Baskin Robbins there too. I ordered my usual large caramel iced coffee and the girl who took my order, Amber, couldn't have been sweeter. My coffee was made to perfection and they offered me a free iced mocha because they had accidentally made a duplicate for a drive through order. My husband was waiting in the car; so that was a nice treat for him since he has a 5 hour drive ahead of him. If I lived closer I'd be at this DD all the time! read more

See all

This location notes that they open at 4:30 am daily. As I had a meeting at 6:00 am, I stopped in at 5:30 am to pick up a dozen donuts. To my surprise and disappointment, there were no donuts available, the donut case was empty. The clerk said they wouldn't have donuts until later. Perhaps they should clarify and change their hours to "Dunkin' Coffee - 4:30 am to ?:?? am, "Dunkin' Donuts ?:?? am to 7:00 pm. read more

Me and my friend went there with her cousin And we all got the ice cream and a drink. We believe we all got food poisoning from the ice cream. I would not recommend going and getting the ice cream here. The donuts seem to be ok tho. read more

I grew up with a DD on just about every corner. I was so happy one opened in Cottonwood and sad it's mostly a flop imho. I'm a jelly and old fashion plain fan. Jellies are over filled and the plains were old. I gave it 3 tries. I maybe a harsh critique but even Walmart has better sugar raised donuts. Service ok but everyone seemed to be in each other way. Poor set up by owners. And owners should be thankful they have a staff. Ambiance.... It's a donut shop not fine dining. read more

This is a new DD in a good location at a big intersection next to Starbucks. The premises is very clean and staff helpful. I had a coffee and a few donuts which were good. They are 24/7 which is great in a small town when everything else is closed. DD Cottonwood is one of the best DDs I've patronized. read more

See all

Is there an option for 0 stars? Dunkin's been messing up since they got there. Perks of hiring everyone under the age of 20. All their staff are children. I have had multiple experiences where they have served their food cold and stale as $#!t. I'm glad to see I'm not the only one that's left reviews for their awful service. read more

Don't go here! At least don't mobile order here. The hours they have listed are not the hours they are actually open. The app will say it's open, allow you to order AND PAY but you'll show up to an empty building!!! Corporate just shrugs and says the store is independently owned. Worst. Service. Ever. read more

Just got donuts and as I opened the box when I got home they gave me heart donuts instead of sprinkled ones and it looks like someone took a bite out of the blueberry ones. Gross. read more

Dunkin' - a variety of donuts in a box - Coffee & Tea Near Me - Cottonwood, Arizona

Three stars because the staff this Saturday morning at 11:30 was busting butt to get orders out. I watched as 2 young ladies cranked out the drinks & helping guests. I saw a young man cooking and trying to also manage drive thru. I went inside to order after waiting 5 minutes in the drive through to order and no response. I don't blame the staff as they clearly are understaffed but I blame management as the manager was chit chatting at a table with management which I assumed higher up management as it seemed they were talking badly about team members. Help your team!!!!! Don't chit chat on a Saturday morning while they are busting butt. I said something as I was leaving and she was rude too! No wonder your hiring all the time. Your rude to customers I can't imagine working there. Instead of gossip time get up read more

At 8:45am on 11-4-22, the biggest mistake I made today was stopping at Duncan Donuts. They were almost completely out of donuts. Only donuts left were not looking very good. Four employees walking around looking lost. This place has gone downhill the last few years. I should have went next door to the Mermaid. Everyone enjoy your rude counter service. read more

Horrible! The place just opened! No customer service at all. My husband asked for a strawberry sundae. No strawberry toppings! I got a banana split but not worth the price. It literally smelled like shit in there. Not donuts or coffee smell. Shit! The employees didn't know what to do just huddle near the toppings area. Looked at every customer coming in. No employee structure or anything close. I hope it gets better. I hope so. read more

My boyfriend and I are visiting Arizona from out of state and just needed a quick coffee and sandwich pick me up. We have gone to many different Dunkin locations, and honestly have never had an issue. The workers here were very pleasant! I think these reviews for this location are too harsh...I mean after all it's Dunkin, you can't expect 5 star coffee. But the coffee like coffee and the workers were your typical teenagers. All in all, very nice and quick. read more

It would appear that there are staffing or management issues here. Staff must acknowledge drive thru customers within 30-60 seconds, even if they aren't able to take an order at that precise moment. Otherwise you just wonder if the store is closed. Went next door to Starbucks. read more

Tried the new Sourdough Breakfast sandwich today, unfortunately the sandwich was MICROWAVED and the bread was just rubber, terrible. The sandwich will be good if they stop microwaving bread. read more

If I could do less than one star, I would. I went there last weekend and was told that the prices of some sandwiches had gone up, so I decided not to order a microwaved sandwich and asked for 10 munchkins. Told them no jelly filled and no blueberry. The girl was very rude and when I got to the window they were all to busy "pissing around" to do their jobs. Anyway, I got my munchkins which consisted of over baked donut holes. 6 blueberry and 2 mangled other kind not even sure what they were. I threw them all out because going back in to that store is not work my time. I did send an email to corporate, but even that has been a hassle. This store has declined so much. This is the store in Cottonwood, Arizona and I will never go back. read more

Location has no grace. Asked for just basic chocolate ice cream and it wasn't available 3 days in a row. The real real problem was the staff didn't care - it was it was my problem for asking for something they couldn't keep in stock. Chocolate ice cream? read more

Great service!!! Fresh fresh and nice big smile. Quick and courteous. Thank you Rebekah!!!! read more

Dunkin' - Yummmm - Coffee & Tea Near Me - Cottonwood, Arizona

I waited in the drive thru 15 minutes. I ordered the brand new sourdough breakfast sandwich. I got a few miles down the road when I decided to have a bite of this new sandwich, only to find out it was on regular sour dough bread that was not toasted, and yet a bit soggy from the steam in the bag. Pretty gross. I turn my car around and drove back to this particular location only to have the girl take my sandwich throw it on the counter, continue taking a couple more orders for the drive-through and a couple of people standing in the store before making me a breakfast sandwich the way it was supposed to be made in the 1st place. It was like I was an inconvenience to them. read more

This place is in dire need of some management.. I come in on a daily basis and the cleanliness of your store has declined.the counter, the bathrooms, the lobby area. The windows full of hand Mark's, outside seating needs a good pressure wash. It's so Disgusting... I'm to the point I just go to Starbucks next door read more

First of all, leadership starts at the top and the manager (I believe his name was Jason) was patient, professional and very knowledgeable as I had a special request for my order. The young girl originally serving me was very new and Jason took his time to make sure my order was done right but also made sure she did all the work while he watched over to make sure she remained on the right path. I also noticed that the manager was just as patient and professional with the drive-up window. Frankly, I think this manager is the blueprint of how management is carried out. Great experience at Dunkin'! read more

I am appalled by this store's no tipping policy. I don't care what sort of gift card giving program the company has for their employees, if these hardworking people are not able to accept tips in a customer service based tipping industry, the owner and manager should be ashamed of themselves. We live in a world in which a minimum wage job is basically useless for the needs of a grown adult, much less anyone who has dependents. I hope each employee is being hourly compensated for the loss in wages, but I doubt it. As customer and an American, I don't like anyone telling me I can't give a well-deserved tip to my friendly neighborhood food service worker. read more

The cake decorator, Lauren, is absolutely amazing! She overheard me say that it's my birthday today and decorated a donut for me special just for me, because she always "wants to make everybody's birthday extra special" she legit made me tear up, because it's really sucky to having a milestone birthday in the middle of a pandemic... read more

They just opened, and they need some help ASAP! The employees don't acknowledge any customers, the lines are unorganized, with no indicator of where you place an order. Waited for twenty minutes to be helped. When I went to register after being ignored at both counters, I got ignored for another five minutes. Finally a clerk comes over and with out making eye contact asks "What do you want?" A Grand Opening should set the precedence of how the business will take care of its customers. They weren't even busy, this place needs to have management on floor guiding their team members and re train staff or they will be out of business fast. Ignoring customers is not the route to success read more

WHERE IS THE CORPORATE TRAINING? This is not the employee's fault. This is the company's fault. The workers don't know their product, they do not know how to prioritize, or move quickly, or provide friendly, professional customer service. I was able to get my doughnuts alright, but the shift supervisor clearly had no training, and when There was a line of people waiting in line to get ice cream from the Baskin Robbins section, SHE SENT THE GIRL HOME. In front of myself and other customers, I hear her say, "I don't even care anymore, I'm sending her home." Unprofessional. We left without ordering our ice cream, and as we are leaving the parking lot, we see the girl that was sent home also leaving, with her hands full of ice cream and doughnuts for herself. BULLSHIT. Absolutely ridiculous. The "shift manager" should not have sent that girl home, and that girl should have definitely not been able to leave with product for HERSELF while there was clearly a CROWD OF ANGRY CUSTOMERS waiting in line while the 3 other employees flail around, completely clueless. I hope this place closes for a month of corporate training and tries again next time. WILL NOT BE BACK. PS. I have been saying for 15 years that Cottonwood needs a Dunkin..... I am heartbroken that this is what we receive after waiting for so long. read more

I know they just opened but I think there should have been more preparation and thought to how this would run. The drive thru? You have to sit in the middle of the street if the line is too long, it could run into problems when people from the Starbucks drive thru are trying to get out. The workers? Not trained well, we waited 30 minutes for two milkshakes, when they made them (finally) our shakes were so runny and not even filled up all the way. Honestly these workers need to figure it out and well there's nothing they can do about the drive thru now. read more

Dunkin' - My runny milkshake - Coffee & Tea Near Me - Cottonwood, Arizona

This store still hasn't got the hang of app orders. Second time they have messed up my order. This time, the young man, actually lied to me about if he had added the flavors I ordered. I even watched him make it, absolutely no hint of blueberry or vanilla. My order came across the screen, said it was ready and ordered wasn't even started when I walked in. read more

I frequent DD every weekend. I take my 3 y/o to get her pink ice cream @ BR. It's a special treat for her. We get half dozen donuts. They are delicious. What I enjoy best is the superb customer service I get every time! The staff consists of young adults who are on top of it. Always friendly and kind with a smile. Today I was helped by Michelle at drive-thru. She was so sweet. Customer service is something rare nowadays and people are okay with mediocre service but this place has great young energy! I'm am completely satisfied with my coffee, donuts & customer service! And my daughter is completely satisfied with her pink ice cream. Thank you for delivering customer service that is rare to find in Cottonwood. read more

All I have to say is that this establishment is... equivalent to being a hole in the ground, it's an abomination to all dunkin's world wide. When you think of a donut, you want frosting to cover the entire surface of the donut, not an inadequate amount of frosting. Although the hot chocolate is better than the dunkin' in Albuquerque, and the hash browns are very tasty. I went to Dunkin' on Monday, only to have the employee tell me that they "ran out of donuts"... how am i supposed to get my sugar filled enjoyment if the one place in town that sells good(ish) donuts, doesn't have any! P.S if you see Shain, tell him that even though he is the last guy employee during the night shift, its ok, he's doing great... :) read more

This location has the rudest laziest employees. They don't make drinks correctly then when asked to do so they look at your like you just called in a bomb. It's like uhm you got your minimum wage jacked up to be the price you didn't deserve and yet you don't even know how to work? This attitude has also been present while ordering just a donut... how can you have an attitude over a donut? If you're too stressed out to hand me a donut you should probably quit and just live with your parents!!! If they'll let you! Management really needs to step in as this is the 3rd or 4th time this location has been a disappointment. read more

First time I went, several weeks ago, the Turkey sausage in egg/cheese/sausage sandwich was so overcooked it had no flavor. Today I got the Power breakfast sandwich and when I pulled it from the bag in its wrapper, it was icy cold feeling. Opened up and the bread and cheese were very cold, the Turkey sausage was nicely heated, but the egg part was barely warm, probably only by absorbing heat from the sausage. very disappointing. They have also changed their chai. Have been buying it for years all around the country, was called vanilla chai. Now called chai latte and not nearly as tasty...realize that is a corporate decision, but is a bad one. Wish Starbucks next door would have been open :-( read more

I understand that businesses are short staffed and struggling to keep up with orders and whatnot but that doesn't give staff the right to be rude and ignorant, I am still a paying customer after all. My drink was not what I ordered, there where no muffins, no donuts, not much of anything really. It was not late in the day or the afternoon, it was rather early in the morning. Was told that if I was not satisfied I didn't have to return. So be it. read more

SHOULD HAVE BUILT A POPEYES My family and I were excited to see something new come into the city of Cottonwood and for the past week my wife has been asking me to take her to Baskin-Robbins. We tried last night but when I called at 8:47 I was told that they were closed. Google maps say they are open till 10 but we figured being new and all mabye they closed early. So tonight we got there at 7:50. The doors were open so I finally got my chance to get my family so long awaited ice cream. The employee was nice and did allow us to sample a few different flavors. Unfortunately while serving three guest along with us he knocked over a large rack of cones onto the very dirty floor. One of the other customers picked up the cones scattered all over the floor and even threw the broken cones and pieces back into the rack before handing it back to the employee. The rack was placed back on display and two girls and a toddler came in and ordered cones from a younger girl. To our surprise and disgust they were served these cones that had just been dropped on a very dirty floor, and picked up by a random guy. I did point all this out to the employee with no reserve, ordered ice cream for my family clearly in to go containers and felt very bad for the two girls and the baby in the corner eating those nasty cones served to them by your company. As a server myself I can assure you I would never walk out a plate to a guest with a prime ribeye or even a hot dog on it, drop it on a highly used floor, pick it up or let someone else pick it up, and then serve it to a guest. Feel free to contact me @ 520-818-8854 read more

I went to dunkindoughnut# today. It was there grand opening. I order two breakfast sandwiches for 5.50.They served it really fast. But, unfortunately that was all. My sandwich had bacon egg and cheese. The egg was very runny and the bacon tasted like nothing. Plus side my cheese was melted. It was served on a croissant sandwich. The other one was suppose to be the same but, the egg was cook. They forgot the bacon and the cheese was not melted at all. It also was served on a croissant sandwich. However, until they get it figure out. I will not be returning. I hope this problem gets fixed soon. A very sad customer. read more