Must've been a rough day for this group they were out of everything but the AC was working. The restaurant was clean, but they didn't have a good supply of product. read more

IF I CAN RATE THIS PLACE WITH NO STARS, I WOULD!! I feel so violated! I went through the drive-thru, and the manager who took my order told me that the drink I was ordering is complicated, implying I was wasting her time. She even said that if she made my drink and I didn't like it, it wasn't her fault and she wouldn't refund me. This surprised me because I order the same drink every week without any issues. I'm upset by how rude she was, especially when there were no other cars in the drive-thru. I won't be returning here ever again!!! **** BAD CUSTOMER SERVICE!! read more

Rude workers and always get our orders wrong every-time we go. They always forget to add stuff that we paid for in our coffee.

If you're randomly craving a bagel at 4:40 PM Dunkin Donuts has you covered ,the first time I had Dunkin was in NY & if you ever had bagels there you know a real bagel , there was not a line but I had a bit of a wait , the lady who took my payment was friendly and the young man who apologized for the short wait that handed me my food was genuine as well , the bagel was warm and toasted and very generously spread , I'll make my way back to have coffee & donuts read more

Dunkin’ - Plain Bagel With Cream Cheese - Coffee & Tea Near Me - Sacramento, California

This place just opened yet it needs a major overhaul already. The presence of Dunkin' in the Sacramento area is promising but they need to keep it going in a positive way. Hardly any donuts when we came in and it was still early. Is it me or the donuts shrunk in size? It had very little glaze at all. Customer service needs a jumpstart. Mostly teenagers working and they just stare at you when you walk in. Management, please take note. read more

Dunkin’ - Coffee & Tea Near Me - Sacramento, California

There was a long line at the drive thru. You couldn't see the menu until it was time to order. I was in line for about a half hour. I went in the late afternoon. The matcha latte was pretty good. It tasted a lot like Starbucks's matcha latte and was cheaper. The only donut holes they had left were the chocolate ones and they were a bit dry. The egg, cheese, and ham wrap was okay. read more

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I made a purchase at this store.  I went to the back where there are two bathrooms.  One had an out of order sign.  The other bathroom one didn't.  Both bathrooms were locked.  I wen't to the front and asked for the bathroom key.  They said the bathroom is out of order.  I said I wanted to use the one that wasn't out of order.  They said it's an employee only bathroom.  I said that is wrong and they turned their backs on me and went back to making drinks.  I had to use a disgusting bathroom at a nearby business. They added the employee only sign after I was turned down and they saw me walk to the nearby business.  Anyway, they should never turn down a customer in desperate need of using the bathroom just because they are scared of having to clean their second bathroom. This is wrong and this should never happen again. read more

38 minutes of disappointment. I grew up eating Dunkin' Donuts and was hoping to relive some of my old time memories of when I was a child. This time with a twist as I can afford and splurge and not limited to one donut as what parents would limit you to as it was bad for you; yup it's food cheat day ya all. To my surprise, not all the donut flavors are there. Not even one that I liked when I was a child. Apparently, they only have five flavors per day and its not advertised so you have to wait in line (38 minutes for me) to find its all glazed today--chocolate glaze, original glaze, lemon glaze, blueberry jelly glaze, old fashioned. Wtf!!! It's like they woke up today thinking I'm going to be lazy and its just glaze day! Augh, I had hoped a boston creme or chocolate one on top (not glaze), or at least powdered. Augh! Such a waste of time. Only 12 cars on front of me and it took 38 minutes--no way my toddler can chill in the backseat with his iPad while we wait cause the line is ridiculous--I guess its because its still new. When I left it was double the line or more because its at the entrance, way pass the parking lot. read more

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This is the closest Dunkin' to me, so the drive isn't too bad. The coffee is pretty good, but the donuts and apple fritters are pretty mediocre. Compared to other Dunkin's I've been to, it could be better. If you're looking to buy donuts or anything else in particular instead of the drinks, I'd recommend other shops. read more

Hopefully the manager or owner reads this: Everytime I go to Dunkin' and order an everything bagel before noon they don't have any!! I was told by an employee "they don't make many - usually about 5 since they aren't popular." I replied, "well every time I come here, which is most days of the week, you don't have any." The employee replied with a snide remark, "I guess you're the the sixth person that wants one!" So CLEARLY, they need to make more of these bagels if they sell our before lunch?!!! They have a plethora of cinnamon raisin and that's the one no one wants! I'm from the east coast and the Dunkins there always have alot of bagels as that is what they are also known for, not just the donuts!!! read more

I just wanted to come here and say thank you for your hard work to the 3 employees working on churro launch day, Feb 21st, 2024. @management you really need to hire more people and put more on the floor especially during launches. These employees had to put up with a lot from customers in the 10 minutes I was in the lobby and the manager should be putting up with it not them. read more

Whoever was working today at 3pm 7/17 and made these two drinks & hashbrowns DESERVES A RAISE... a PROMOTION... drinks n food taste soo mf good !!! thanks read more

Dunkin’ - Hashbrowns n Drinks - Coffee & Tea Near Me - Sacramento, California

I usually LOVE Dunkin, but they've dropped the ball twice with my drinks. I asked for oatmilk since I'm lactose intolerant, but I'm pretty sure I was given regular milk in my drink. Let's just say, I've been running back and forth to the bathroom all day. They get two stars bc the food at this location is good. The deduction is for the diarrhea read more

My sister and I came here for sandwiches and they were delicious and served hot! The service was quick and polite and the music was a nice touch too. read more

Ok, so we've all read the reviews. First of all this place is new. Mostly teens and young adults working. They are doing their best they can. It's not their fault that their upper management has not given them more employees to help with the business of this place. I made an mobile order since I heard the drive thru line was still super long and took forever. I got there about 10 minutes later. I didn't expect my stuff to be ready so I knew I'd be waiting a few more minutes. A few people came in and made their orders. I waited about 20 minutes for my MO, and also for someone to help me. I also didn't get their attention since I knew they were busy. I wasn't in any rush. The employee shay asked me what order I was waiting for and she told me she'd help me. I said no problem, thanks. She gave me a large drink instead of my medium for waiting and extra donut holes as well. Again I thanked her. While I had been waiting a customer came in yelling that they drive thru was not moving. That's not really gonna make the line go faster is that? Like I said this place is still new, be patient, don't be that a hole customer all mad. If you walk in it's a lot faster than the drive thru. Same with mobile order, just walk in and order it's a lot faster. This was during the week at 9am. I can only imagine how much busier this place is on The Weeknd. My drink was a frozen coffee with butter pecan swirls and it was bomb! The hash browns have a good flavor. I will definitely be ordering this next time I go. Thank you to shay for providing great customer service! read more

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Second visit, early in the morning drive-thru experience... I'm not sure if the employees are still training but man, this is terrible. The guy who asked for my order didn't know what kind of donuts they have. They usually have a sign up with donut flavors but not today. That's ok, I think I was the 4th car since they opened and it's still early. I get that adjustment period when I'm starting my shift too. I asked for a 50pc munchkin box, assorted. He asked, "so like, different flavors, right?". Yes, I replied. Like everyone else, I patiently waited for my order, 5-10mins sitting in the car. I only checked if my order was complete but not exactly what's inside the boxes until I got home so I was surprised when I opened the munchkins box with only 2 different flavors, 25 jelly and 25 berry powdered. Ok, that's still technically different flavors BUT they tasted stale. That's the awful part! First time here was a week ago, also early morning. So far, they haven't messed up my croissant orders so I will definitely suggest them. They're so good, warm, flaky and flavorful. I hope they improve and not close down but I would also suggest visiting the ones in Foothills and Greenback than this location for now. It's very new, sometimes Google maps even forget it exists. read more

So freaking disappointing my family was so excited when we found out there was a dunkin opening!! We've tried to go 4 times so far with the hopes the first time mess ups was just because they were new but mannn! Today my daughter went and after waiting 45 mins-placing our order she got to the window and found out they were out of the French vanilla cold brew syrup because of that they offered a free donut my daughter though irritated said that was fine the cashier proceeded to turn around and with bare hands and after touching my daughters money grabbed a donut and placed it in her bag!!!!!!! WTF then before my daughter to say anything she turned around to talk to someone while stroking her hair under her cap!!! Omg there is no number to call and complain and you can't go inside to talk to talk to anyone!!! This store is ruining the Dunkin name CLOSE down and try again!!! read more

Literally the worst Dunkin' ever lol Waited in line for over 30 min to order which I understood because their fairly new but then when I finally got to order they said the drink I ordered was unheard of even though I pulled it up on the app. When I got to the window I waited another 15 while I watched the employees on their phones. 100% will not be returning read more

If you want to be late for work then please come to this location! They take about couple of minutes per car in the drive thru!!! No point of ordering ahead because that'll get you know where! I literally reversed my car in the drive thru because the wait was ridiculous. read more

I was pretty excited about Dunkin' opening up here since the last time I had it was over 16 years ago when I moved. I waited a couple weeks so the line wasn't too long. I arrived at about 7:20am and there were 4 cars in front of me? I thought the drive thru was going to be quick since there weren't that many cars but it took them awhile.. I didn't leave until 7:43am. The one thing I looked forward to getting was the Boston Cream donut but they didn't have any. Their selection for donuts was very small today. I ended up getting the donut holes and they were okay. There wasn't that much glaze on it as I would have liked. I also got the hazelnut iced coffee. I probably wont make the trip back unless I'm in the area, we'll see. 23 min to order and receive drinks/food in a drive thru... Their menu also didn't have any of the donut selections on it. I had to ask what they had available. read more

Wondered why the group in front of us was having so much trouble ordering coffee...found out when we got up to order. Wasn't the group in front of us was the cashier. Hopefully this was her first day and things will improve. Ordered two items...two items wrong. No milk, no sweetener and wrong size...payment with the app was another issue. Gave them an extra star for the coffee which is pretty good once they corrected the errors. Think will give them a good while to get things figured out before bothering them again...wishing them the best because I like dd coffee (2nd fav after Dutch Bros) and would like to see more dds around. read more

This is by far the worst Dunkin I have been to. I've even been to one in Iceland. I was excited because we don't have one near us, and we wanted to stop for some iced coffee goodness. 1) the older blonde lady at the drive thru (the receipt said "Crystal") was not wearing a mask. Like at all. None in sight. 2) the other worker I saw was not wearing a mask properly. It was under his chin. 3) current county ordinance states masks must be worn indoors regardless of vaccination status. 4) if you're in the food industry and working with the public you should be wearing a mask! If you can't be bothered, go find a different job. So of course we were taken aback by that. Then as we drove off, we both took sips of our coffee and went "BLEH". Mine tasted old! Hers tasted old and bitter! It was as if they don't clean the coffee brewer or something. And they completely forgot to add the vanilla syrup in my nieces coffee. We couldn't even consume them they were so bad! It's clear there is little to no leadership at this particular Dunkin. Which is a shame because I love Dunkin and was excited for their coffee but we won't be going back to this one. read more

Had a fantastic experience. Fresh dozen donuts and delicious sweet n sour strawberry lemonade. Look forward to trying many more items as this is a great addition for Sacramento. read more

Dunkin’ - Sweet n' sour lemonade! - Coffee & Tea Near Me - Sacramento, California

Everything time I go in there and try to get a breakfast sandwich they tell me they don't have any eggs.. I would recommend this place to anyone. They have homeless people sit outside there and pan handle also. read more

If I could give half (1/2) a star I would. First, & last time I will ever try Dunkin' Donuts They were dry, old,& crumbling at 9am this morning. Gross Made my husband & I sick. Please avoid this business. read more

Dunkin is usually a really good Donut. Not at this location. We bought a dozen donuts. All either chocolate filled, vanilla cream filled or jelly. For some reason the only vanilla cream was at the sight if the injection. Maybe a teaspoon worth. Literally none inside the donut. Chocolate same way. Also..... they had the least amount of powder on the outside. Ownership is either extremely cheap or staff is not trained correctly. Roseville location has much more cream and powder. Much better location. Bruceville location is inconsistent, vanilla ice coffee/cold brew is bitter one time, sweet the next. I want to support this location, but it is bad. Not worth the money at this point. read more

Dunkin’ - Where us the cream? Only at injection site to appear there is cream inside. Horrible!!! - Coffee & Tea Near Me - Sacramento, California

The service from Latrell Williams was excellent he was informative and made me feel right at home. He took great care with my food and drink that I came twice today. read more

WOW they need to do something about the long lines situations!!!!! I know they recently just opened an they are really busy. But this is just outrageous!! I am not over exaggerating I've never waited as long in a drive thru line as I waited here!! I must've been here close to 40mins!! Thing is I was locked in by the time I decided I had enough of the wait ! Car in front and in back of me so I had to do nothing but wait !.... read more

Bad service & lack of management. I was so happy to get a Dunkin' near me. However, today I went & had to wait a while for someone to take our ordered in the drive thru which isn't a big deal. They had a low selection of donuts for 9:30 am. There was only one car ahead of me. I ordered 4 blueberry donuts and somehow ended up with 4 glazed donuts. Not sure how they could mix that up. This isn't the first time this has happened at this location. Make sure you check your correct items before you drive away. read more

Dunkin’ - Long line - Coffee & Tea Near Me - Sacramento, California

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Well it's 6pm and nobody here to take an order, drive thru says it's open but nobody here to take my order...Starbucks it is ! Thanks Dunkin ! read more

This location has the worst customer service ever. You can't order anything here without feeling awkward for what your ordering. They are also no help when asking questions. It is as if they have no idea what is on there menu. Lastly, I came through and saw the sign said Drive Thru open and it wasn't. When I asked the person working she said that they forgot to turn it off since yesterday. Just do better. read more

I am reaching out as I am overjoyed with the service at the Dunkin 5625 Florin Rd, Sacramento CA. Each and every time I go to this facility they go above and beyond to reach the ultimate customer satisfaction. Today we went and they were extremely busy with a very long line for their drive through, come to find out two other employees called out. Immediately when we pulled up they apologized for the wait, which wasn't long at all. They were extremely efficient and delivered our sandwiches to the highest of quality. Every time we visit this location their product surpasses any expectation one could receive from a fast food facility. I am born and raised from New Jersey where we have our fair share of Dunkin over there, I was a regular back home and truly grew up with it being a large impact in my life and happiness. Dunkin was there for me through school and so many different jobs, when I moved out to California there wasn't any Dunkin's near me until this location opened up, and it was like a taste of home. The employees are part to thank for that. We have found ourselves to be regulars at this location due to the purest delivery and experience we have here every time. One employee we see working very hard nearly every time we visit with the biggest smile on their face is Tristian. We just asked their name today but we hope that they can receive the recognition they deserve. Wishing you the very best, with much gratitude for incredible service! read more

Drove up to the drive-through today ordered a dozen glazed donuts. She said we don't have any glazed donuts.‍‍ Dunkin' Donuts I said are you gonna make some more only like 1130? She said no‍ Dunkin' Donuts is not like a little hole in the wall where they come in at two make the donuts and then sell them and go home. This is Dunkin' Donuts. There was four cars in front of us. We had a back out terrible read more

We have arrived at 8:08 my husband tried to open the door but it was closed .. the hour sign says 9.. they closed early!!!! the staff didn't even bother to say anything to him.... it's like he doesn't exist.. in my opinion that was extremely rude! Please have better service read more

This Dunkin' Donuts is brand new and to my surprise if you come late enough there isn't a line. The drinks are good compared to other Dunkin'. The reason I'm giving 3 stars instead of 5/4 is because the manager (what I assume) was not wearing a mask. She also was the one that made my Pumpkin Spice Original Latte and for some reason there was rainbow sprinkles on my drink..? I had already waited 30 mins for my drink I was not going to wait another 30 mins for them to remake it so I took it. If you're hoping to stay covid friendly don't come here! read more

Dunkin’ - Pumpkin spice original latte - Coffee & Tea Near Me - Sacramento, California

We were excited about having a Dunkin' Donuts near us. But disappointed that the owners didn't hire people that cared about customer service or even take pride in the food they make or sell. We order donut holes, maple bar, donut with sprinkles. And my all time favorite thing an Apple fritter. And Two coffees, a cold brew & caramel. Sad to say they all sucked. And I was disappointed to see the SAD LOOKING donuts. Check out my plain-o donuts. My coffee was super sweet. And the cold brew was watered down. It's a coffee & donut place how hard can it be to mess up. The donuts definitely did NOT brighten up my day like donuts should. And PLEASE I hope you RETRAIN THE 10 teenagers you have running around not knowing what to do...maybe make better donuts!! Would hate to see you go Soo soon!! read more

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After this place opened the lines were ridiculous for weeks so when I finally saw no line I had to try it. I was glad I could go inside, I ordered 3 donuts and a french vanilla latte. Everything was good and staff was nice too, glad we got a dunkin' in the neighborhood! read more

Dunkin’ - Inside - Coffee & Tea Near Me - Sacramento, California

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This location can definitely be ridiculously slow at times but since I live down the street from them and work from home it's easy for me to go during less busy hours. I go about twice a week and never had a bad drink made. I usually get the frozen coffee or an iced caramel macchiato. However, I did try the tater tots And they were nasty as hell. Like they were cooked in last weeks grease? Only tried them since they were .99 cents. I've never had any issues with customer service, they're usually pretty nice in drive thru. I don't mind them being brief as long as it's not being rude. I don't do mobile orders any more cuz it's a hit or miss if the dining room will be open and the times I had gone in it would say my order is ready at the pick up area but I'd still be waiting for it to be made. I noticed last time I was there they had a sign in the drive thru stating what they were out of, which is good, but at the same time I'd be pissed if I was to wait in line 40 mins to finally get to the sign and see that the one thing I wanted isn't available. read more

I've only had Dunkin' once which was in Boston. My experience there was lovely since I usually go to local donut shops but wanted to see what the hype was about. This time, I wanted to try their other donuts a try to see if it compares. I decided to try out their apple fritter, vanilla creme, and regular glazed. I ordered through doordash so maybe if I went there myself then it would've been better. Upon arriving, the apple fritter seemed a bit flat and the glazed reminded me of those grocery store self-serve donuts you can pick up for a quick craving. the vanilla crème really saved it all, I wasn't expecting much since I don't enjoy donuts with a filling but this one tasted like pillsbury buttercream frosting. the exterior is powdered sugar and the dough was soft and delicate. I finished the vanilla crème fairly quickly and decided to just leave the glazed donut and apple fritter alone after my initial bites. Wouldn't come here again if I'm looking for yummy donuts, but I would definitely stop by if I was in the area and wanted a vanilla crème again! read more

Dunkin’ - vanilla crème, glazed, apple fritter - Coffee & Tea Near Me - Sacramento, California

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Hey where the hell are your everything bagels?!?! Maybe I am wrong thinking everything bagels are popular? Cinnamon raisin bagels shouldn't be in abundance. Clearly. EVERYTHING BAGELS NOT CINNAMON RAISIN!!! read more