Great customer service with a vast knowledge on non other than, you guessed it paints. I've been…read moremissing out on shopping here for all my painting needs. Competitive pricing to big box and you get some one on one service with the ability to pick some brains. I do think next time I go I'll be splashing paint on my clothes to fit in with all the customers in there. And the hours are great. 6 am and I'm grabbing paint.

To whom this concerns,…read more Do "NOT" waste your time here. I have experienced two nasty incidents dealing with two very unprofessional employees working from this Goodyear, AZ. Dunn Edwards paint store. DO NOT, I repeat DO NOT! bother wasting your time or money here. I cannot stress enough how horribly unprofessional the customer service is at this location. On Wed, Nov. 13th 2023 I called to get information from the color advisor but was told she is too busy and can't receive calls. So I explained I was looking to get a color scheme rendering computer generated for our home. This female employee told me we don't do that. I kindly told her yes you do because I've had it done here before. I explained we give the color advisor a picture of our house and they place a color scheme on it so we can see how it looks before we purchase the paint. She told me; No! we don't have a way to do that. I tried to explain to her yes your color advisor has a method for this as I've had it done here before. But all this person wanted to do was repeatedly argue with me over the phone. I did nothing to deserve her rudeness as she continued to want to argue with me. I asked her if she could please leave a message and she acted like it was a big problem. I can't believe she doesn't even understand the basics of her own job & how they operate. She was rude, nasty and unprofessional to say the least. Look, if they hate their job that much why not just find a new one. ‍ Is it that difficult? At first I was willing to blow it off until I encountered another employee with a similar attitude "Aubree Smith, also unprofessional, rude, nasty customer service employee for Dunn Edwards. I set a 30 minute color advisory appointment on Thursday Nov. 14th 2023 but called ahead to see if I could save us both some time by just sending in the house photo which we both agreed was quick & simple. Soon after I received email results and was asked about further assistance for color scheme in case I needed it. I accepted the offer and sent additional color schemes. Short time later another email stated there would be a $25 charge but she could only offer one FREE. "I was like WHAT!!" Why offer customers additional selections if you intend to charge them extra fees at $25 each photo. Keep in mind these are watermarked photos NOT prints. Who would want that? Did she suppose I want to hang them on my wall. How STUPID!! First off, Aubree never stated anything about charges. It wasn't until she realized she would have to work 5 extra minutes to help satisfy a customer's decision that it suddenly became a issue for her. Hey "Dumb Edwards," are you guys purposely trying to chase customers AWAY? It's a big painting job on a two story home why wouldn't I be concerned about making the right choice. I am convinced Aubree either doesn't like her job or she wants extra FREE TIME to avoid working. How hard can it be to add color schemes on a computer. Aubree clearly is NOT about working or helping customers make decisions. She only wants to pretend until she's taken up on the offer to actually do something. I scheduled a 30 minute consultation with her too but told her I could save us time by emailing the house photo. She agreed which obviously, saved her the 30 minute consultation time. However I received a nasty email from her complaining that additional color schemes are $25 each. Aubree Smith, from the looks of it, it's not the first time you were rude & unprofessional to Dunn Edwards customers. It's pathetic and sad this employer even allows you this kind of behavior. Something seriously must be wrong with your attitude. I recommend you find a new job. Also, I strongly advise customers to steer clear from this Dunn Edwards location due to the lack of courtesy & professional help.

I stopped into Dunn-Edwards in Surprise today to pick up paint for a project and brought my samples…read morewith me. The staff got everything matched and mixed quickly and I was in and out without any hassle. Jeremiah was awesome. The pricing was very reasonable, they have a huge selection of colors, and the quality of Dunn-Edwards paint has never let me down. I've been using their paint for close to 30 years and it's always been dependable. Great service and a smooth experience

Absolutely Outstanding Customer Service - Ask for Alisa!…read more I went into Dunn-Edwards in Surprise, AZ, trying to match a paint color used only in one bathroom in my house--painted sometime between 2016 and 2022. I brought tiny chips of paint, hoping they could scan them, but they were too small to read. That's when I was lucky enough to be helped by Alisa Hickman, and let me tell you--she is incredible. Alisa went above and beyond to help me solve this mystery color situation. She looked up my old painter by name and phone number, dug through years of archived orders, asked if I had other paint cans from that era, and then used the codes from those to narrow it down. She even scanned the small chips I had and manually compared them to several possible matches from custom orders--determined to figure it out. All while juggling other customers and still checking in with me constantly to make sure I was taken care of. She spent nearly an hour with me, and never once acted frustrated or rushed. Her level of service, patience, and commitment is something I haven't seen in retail in decades. If you go to this location, ask for Alisa. She's a rockstar and made me a Dunn-Edwards customer for life.

We are long-time users of Dunn Edwards products. The quality and longevity of their paints are…read moreconsistent, goes on easily and their employees have always been very knowledgeable and helpful. An idea for a dyi project recently brought us back to this location and I was surprised and appreciative when the employee politely suggested that our plan was really not workable. He could have just sold us some expensive product to create a mess with. Instead, he gave us his honest opinion which means we can trust him the next time.

Dom S. is the man to see. Very helpful, very knowledgeable, and very charismatic. Helped us to find…read morethe correct color for our existing trim from a small chip of paint we were able to obtain and put our mind at ease with their matching process. He is a MVP in my book! Thanks Dom!

Great experience at Dunn-Edwards! The staff was knowledgeable, friendly, and helped me find the…read moreperfect color quickly. The store was clean, well organized, and they had everything I needed for the job. Quality paint and excellent customer service--definitely a 5-star visit!

Excellent service and attention. The entire team is knowledgeable. Deseree has been extremely…read morehelpful at each of our visits. Highly recommend.

I just went to the store at Dunn Edwards at this location. I made a mistake which was completely my…read morefault and they would not let me leave without correcting it. I was blown away how adamant they were about making me happy and of course, wanting to continue to come back here.

Get the sense that staff genuinely strives to do a good job here. Have had a little confusion over…read moreconflicting recommendations but at least everyone makes a strong effort to help. Far better than my experience at Sherwin Williams, and upon reading I discovered Dunn Edward's is specialized for desert climates, which is definitely a plus. Young man who is there virtually every day has been exceptionally good with recommendations and insight. Glad this location is close by.

I was greeting shortly after stepping in. We are considering a new paint job inside. I wanted to…read moreget a few sample paint cards. Nothing out of the ordinary; a new shade of white or tan would be fine. I grabbed some samples. They have their own parking lot.

Came in here early this AM and had such a great experience. I replaced my front door and the…read morecompany offered to stain it for me, but I had to provide my own stain. No problem. I came to my local Dunn Edward's and I was immediately greeted by a kind, younger gentleman. He directed me to the correct stain section and answered all of my questions. It's nice to see customer service isn't dead.

Kim Bauer helped us with color schemes to paint the exterior of our house. She has an eye for…read morecolor and just overall knowledge on swatches. She helped me to narrow down on over 30 color schemes that our HOA allows us to pick from. She knows how to joke around and give us enough input and wisdom from her own personal experience. Kim I appreciate your expertise and for giving us more confidence on paint that I never knew I should know about. I can't wait to start this obligatory paint project that I've been avoiding because of my cluelessness.

We went in to check out paint for a master bath project and had the good fortune to b able to get…read moreassistance from Danielle who is a professional color specialist She was a great resource and knows her stuff. She was fantastic to work with and we look forward to working with her again!

Went in yesterday to pick out exterior paint. There were 5 people and the "designer" and they were…read morevery unhelpful. We were told to look at the colors on our phones, that was the extent of service we got. The "designer" told me it would take 72 hours to get a rendering of our house because she was leaving for her weekend (it was 11 am) so it would be next Thursday because she "hand paints" the computer generated image??? We also heard her go on and on about not liking spicy food. If you are forced to pick your HOA colors from Dunn & Edward's please get paint from anywhere else! Clearly they really feel like they have you trapped with the crappy service and even worse business hours for people who have a day job.

We have used Dunn-Edwards products for all our interior and exterior projects for 15+ years and…read morehave never been unhappy with the results. Our most recent projects were color-coordination nightmares, but Sydni at store #139 (Gilbert, AZ) was a miracle worker! She is unquestionably the BEST color consultant I have ever worked with! She was patient in working with me to understand the "why" of her color presentations, made me feel secure in choosing something out of my comfort zone, brought us out of the past into a more contemporary palette, all while being humble and not pushing her preferences or agenda. We are pleased with (and relieved by) the results. Simply stated, if you want the best, use Dunn-Edwards products and go see Sydni at the Ray & Val Vista store.

EDIT: I was too hasty in posting the original review. Eric,…read morethe store manager, took the extra time to contact Modern Masters after we spoke and was able to work out a deal for a full refund on the product. This was a communication error on both sides, so I really appreciated the refund as I was only asking for half and received all of my money back. I am changing my review to 5 stars as I have always had great experience with Dunn-Edwards service and products in the past. Also, if I need a Modern Masters product in the future, I will certainly go into it knowing they are very supportive of Dunn-Edwards and their customer base.

I don't know the guys name that worked Friday 1/26. But, damn I thought a sloth moved slow. This…read morelocation is the worst. It shouldn't take 30 min for a single gallon of paint. So, if you DO HAVE to come to this location... that's weirdly closed on a Sunday (when most DIY people paint); then save yourself the agony, loathing, and disappointment that comes to visiting this store (and its employees)....

Love Dunn Edward's great selection choice of paint colors, textures, paint supplies/products and…read morereal hands on service dedicated to each customer no matter how big or small your project or needs are...First Class!!! The Frank Loyd Wright location is my favorite location. My sales tech is STEVE. He's so kind & friendly. Always makes me laugh too.The store is always clean & offers a little quiet space with refreshments while you wait. Even caters to kids with fun stuff like coloring to keep them occupied. Good vibes & laid back energy but getting what is needed done. GREAT set up. Plenty of parking, fair prices & and great location. If you stop in, tell STEVE, LaTonaya says howdy

This Dunn's is a great spot in Arizona. Good color matches. Super helpful and great location…read more Prices are adjusted accordingly. Good product selection.