I've given Dutch Bros many chances, but unfortunately, today I left very unsatisfied. I usually try not to leave negative reviews, but I'm giving 2 stars because the staff are genuinely kind and always try to make sure you get the correct drink. Today, on Mother's Day, I waited in line for about an hour. When I placed my order, I was accidentally charged for three drinks even though I only wanted two. Thankfully, this was corrected at the window, and I was refunded for the extra charge. I had to repeat my order because it was incorrect the first time. When I finally received my drinks, both were hot--even though I specifically asked for one of them to be iced. I let it go and told them it was okay since I know they were busy and didn't want to make a fuss. However, the iced drink I originally ordered was supposed to be a dulce de leche, and when I got home and took a sip, it didn't taste like that at all. It honestly reminded me of gas station coffee, nothing close to what I was expecting. At this point, I don't think I'll be getting coffee from this location again anytime soon. read more

Quality 4/5 vast selection of coffee choices Service 4/5 very good, kind of long line to order Enjoy in your car, so worth it. No outside eating space. I loved the offerings for coffee, defies imagination and all coffee can be served hot, over ice or blended. I ordered a cookie dough coffee. OMG! So delicious. I can't wait to go back as I know grasp the order situation. I'll post pics next time. I came as a recommendation from a friend, in a word it's worth the lines. Go now! read more

Drinks are delicious and all the employees are so friendly! Everyone works really hard and has an uplifting attitude. My family and I enjoy our coffee runs. read more

The drink is Dutch Bros H2O!! I love this Dutch Bros. My drink is always on point. The staff is always smiling very welcoming and very sweet. read more

Dutch Bros Coffee - Juice Bars & Smoothies Near Me - Concord, California

Went here for the first time last weekend with my family. It was crazy busy and they seem extremely unorganized. It took 30 minutes to get our three drinks. My husband got a strawberry milkshake that was abnormally pink and tasted gross. My daughter loved her boba drink and my drink was ok. I don't think I'll try them again. The drinks were definitely not worth the 30 minute wait. read more

Placed a mobile pickup order, when they gave me my order the drink was wrong and resembled a small plain matcha. Told them it was wrong. I'm guessing they reused the same drink and added milk and a scoop of strawberry. Drink was watered down and had hardly any taste of matcha. Tasted like milk and strawberry surprisingly with the minimal amount of strawberry used. Disappointed for paying almost $8 for this drink. Glad I didn't tip. Straight trash and a waste of money. read more

Dutch Bros Coffee - What my order should somewhat resemble - Juice Bars & Smoothies Near Me - Concord, California

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It's been 84 years... Just kidding but it kinda felt like it. This place has been under construction for a couple years! Took forever to open but it's finally open. I let the first few weeks pass before I decided to hit them up. Went there on a Friday afternoon with minimal wait! The staff were friendly, so friendly one of the baristas came out from inside and asked me if it was okay if the soft top wasn't with almond milk. Drinks came out fast and tasted great. So happy there's a Dutch bros so much closer to me! read more

Dutch Bros Coffee - Pumpkin brûlée - Juice Bars & Smoothies Near Me - Concord, California

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At this point, I feel like I've given this location so many tries and I just keep getting disappointed. There needs to be more training on how they make their drinks. Every time I get a drink it's always missing something or doesn't taste as good as the Martinez location. The Martinez location has never disappointed me when they make their drinks, but the concord location has always let me down. read more

Kylie is young but always works hard and has a smile on her face, which can be hard working a busy customer service job. Props to her that EVERY time I see her she just looks happy to help!! :) read more

I cannot express how happy I am that a location opened up so close to me! The only thing is the line situation is hectic and confusing, so I went to the walk-up window. The cashier was super nice and I overheard she was from the Martinez store just helping out here- I hope the new concord staff is trained as well as she was! I ordered a Double Rainbro Blended Rebel with soft top and it was just the right amount of refreshing for this hot day. read more

Dutch Bros Coffee - Double Rainbro - Juice Bars & Smoothies Near Me - Concord, California

The service was very slow and each order felt unnecessarily long. The long line of customers outside ordering and in their cars made me think the process would be fast since most function that way but my god I was wrong. Let alone I ordered rebels that weren't slushes but I guess today was my lucky day (sarcasm). read more

I'd never been to one before, ordered a Americano from the window. 15 minutes roll by and I am told my order is on the list. 20 minutes roll by and my order is next. Two minutes later after I told someone how long I was waiting just to have the order taker tell someone it's only been ten minutes he has been waiting, so I pulled out life 360 and proved to myself I just wasted 26 minutes of my life. There wasn't even a line outside....Starbucks for life!!! read more

Dutch Bros Coffee - Coffee - Juice Bars & Smoothies Near Me - Concord, California

This location just opened & so far so good! So excited to have this location so close to home! The workers have a such a good vibe! My fav is the golden eagle iced so good! read more

Dutch Bros Coffee - Golden Eagle with vanilla cold foam & extra caramel - Juice Bars & Smoothies Near Me - Concord, California

Great service, everyone's very nice and drinks come out quick. Not very expensive but very good.

Our drinks were super quick and Camille was very friendly. Our favorite coffee shop and definitely a go to.

I use my app to order my drinks because it'll usually takes a while to order directly at the location. I ordered 5 drinks drove to the location and walked to the pick up windows. The guy said they ran out of cup holders. He was apologetic and asked if I need help bringing the drinks to my car. I declined because I had my partner to carry all 5. One of the drinks I ordered was spilling out and my partner said why does it look like that. I told him maybe hot water spilled over because i thought Americano was mostly hot water. I arrived at my house, took off the lid of my drink, it wasn't what I order and another drink was just hot milk. Drove 15 minutes there and 15 minutes back. It wasn't a straight shot from my house but going through bumpy hills. Now disappointed. There's no direct phone number just the company phone number. There was no label or no name on it. They just gave random drinks. read more

Dutch Bros Coffee - Hot milk and some random drink that was given to me. - Juice Bars & Smoothies Near Me - Concord, California

Great customer service! Every time I'm in the area I stop by and every time I get exceptional service. Drinks are always made exactly as requested and taste great, the vibe of team there is great and everyone seem so happy! Keep up the good work! read more

Staff is fine per the normal drive thru. Coffee is bad, nothing on the menu says coffee about this place. Its more of diabetes drink stall, everything is loaded with sugar. Coffee barely made it on the menu really, for a placed with coffee in their name. I cant say I will come back, the wait was pretty long for two basic Coffees. Flavors of the coffee is kind of water down. Kind of disappointing, as I watch it being built and opened up anticipating a new coffee spots. read more

The girl outside taking orders was very polite and nice, well organized. However, when I got to the drive thru window, they were not nice. Also, ordered a cold brew no ice. I drink slowly and don't want it watered down. Starbucks doesn't care and fills it up, but apparently Dutch will deduct a third of your cup for what should be ice. wth. might as well put it in smaller cup and save plastic. Is money that tight you deduct for ice? read more

Dutch Bros Coffee - Deducted for no ice. Can you be any cheaper. - Juice Bars & Smoothies Near Me - Concord, California

Drinks ordered: Blended Golden Eagle, Blended Annihilator This view is for the 'soft' pre-opening on Wednesday 7/31/24 The long-awaited Concord Dutch Bros. on Clayton Road is finally here! Rumor got out on Facebook that they were giving out free drinks on Wednesday before the official opening on Friday, which is a great way to get publicity. We hustled over to the new location. I thought it might be a dumpster fire because of the free drink promo, but I was very much proven wrong. These folks already have a system going! The line moved VERY quickly and in an orderly fashion. I got my favorite, the blended Golden Eagle! It was perfect. The cashier took our order on an iPad and there were also employees handing our paper menus and stickers. Everyone here is super nice and happy. They had dance music blasting (it's kind of a thing at Dutch Bros.) and overall the vibe was very upbeat and fun. FYI, the drinks tend to be sugary although they can be made with sugar free options. I think this place tends to cater more to the tastes of younger people. I've spoken with a few older folks and some of them find the drinks too sweet and the multitude of drink options a bit confusing. You can still order a 'regular' coffee here if you want though. I hope this location continues to crush it! They are already doing so well. read more

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I stopped by Dutch Bros Coffee in Concord because they were giving away free holiday stickers, and I had a great experience! This location operates just like most other Dutch Bros I've visited, with the same consistently delicious drinks and the trademark upbeat friendliness from all the employees. One standout perk about this location is that you can walk up and order, which is a rarity since many Dutch Bros are drive-thru only. It's super convenient if you're not in a car or just want to stretch your legs while grabbing a coffee. If you're already a fan of Dutch Bros, you'll feel right at home here. Great drinks, great vibes, and a convenient setup--what's not to love? read more

Usually I drive thru but figured I'd order ahead one drink on a not too busy Thursday morning. I got here during the pickup window time and over 30 minutes later and no drink. Drink are obviously good and service is usually great but they need to update their system with accurate wait times. read more

Everyone there is so nice and friendly especially Jackie. Thx for your excellent service. read more

Dutch Bros Coffee - Lemonade, coffee, iced white mocha - Juice Bars & Smoothies Near Me - Concord, California

I drove a good 15 miles to see what all the hype was about. After waiting in the drive through line for a half hour, I ordered a blended Cocomo. The worker who took my order was nice, as was the worker at the window who handed me my drink. She was very apologetic about mistaking two other orders for mine - it seems the 2 lane drive through sometimes makes things confusing. I didn't mind. They made my drink on the spot. I sipped it, excited to try it for the first time, and was sorely disappointed. It tasted like a bucket of sugar in chocolate milk blended with ice with the slightest hint of coconut. Awful. Looking at the other drinks on the menu, I suspected this would be the case, but was hopeful. I took a few more sips thinking maybe the syrup was just concentrated at the bottom. Sadly, no. I threw it out over 3/4 full. It's not for me,and I would venture to say it isn't for anyone who isn't a major sugar fiend. read more

The staff here is the freaking best. Always so happy to meet and greet everyone. A special shout out to Camille and Rachel for always running to the window to say hi! read more

I love, love, love Dutch Bros! I've never had a bad experience at this location. All of the employees are super nice. I will say that you need to have the app on your phone because there is so much you can add or the secret menu items that you can't see from the website or the physical menu. I love their iced and blended coffee drinks. My cousin loves their lemonades but they aren't for me. That's fine I will just stick to coffee. If you're in a hurry it's best to order online on the app then the drink will either be waiting for you when you get there or you won't have to wait too long. read more

Dutch bros is a weekly Saturday morning stop , and has been since this location opened . The people are always so nice and informative . I've been in on packed weekdays and long wait weekends but the service is always prompt and the done with a smile. It's also really fun to hear what they've got playing on different days . But I'd love to give a huge shout out to Van . He is always so excited to see us and help those around him . He makes each visit fun and memorable . Whenever we see him we know it's going to be a great visit ! read more

10/10 Best Dutch Spot ever, they make my drinks so good never had a bad experience. They work fast and get my drinks fast It never fails the workers are also so nice especially Andrea always great conversations with her super sweet and nice. read more

Always make the best drinks! they make the drinks quick and are always so sweet when I come and order!

I'm have been a daily regular here for a year now & I have to say, this location has some of the kindest staff around. Of course the location is busy, but the staff are quick & accurate, ensuring the lines go smoothly. The drinks are always incredible & on the very rare occasion there is a mix up, the staff always make it right. Delicious drinks & unmatched customer service, Dutch bros Concord crew has you covered. I'll be back for my Scarecrow freeze tomorrow read more

Andrea was so kind at the window and handed me an amazing nitro cold brew! Love the vibe here!

this is my favorite spot to grab my coffee in the morning, but THIS MORNINGS CREW took it to another level. The sweet girl helping the carline gave a fabulous coffee combo to try and the angel at the window Andrea, was absolutely amazing. she made a whip stick for my daughter and it was hands down the prettiest whip stick we've ever had!! these morning girls know how to keep things fun and moving!! read more

I really like Dutch Bros. coffee, but the Broistas are what keeps me coming back! I know like mostly everyone (too many to name) and they are all so cool and personable (really hard to find with this younger generation) and they work really hard. Whoever did the hiring here did a Freaking Amazing job. I don't know if this is normal at all Dutch Bros., I've only been to a few locations, but I'm glad this one is so close to home. I've had mostly everything on their menu, but I really appreciate their frozen/blended coffees. They are like Starbucks' overpriced inconsistent Frappuccino's, only they actually give you what you want. By that I mean, you can expect it to consistently taste the way it should, larger size, totally customizable (different flavor shots), and the Broistas will even chat with you. This is the best thing to come to Concord in a long time. read more

I come here 3 times a week before work. The customer service is excellent. I enjoy the fact that we have one in Concord now. I highly recommend tasting their seasonal drinks. I like that they do mobile order and have sticker days. :) read more

Never again. 20 minutes for 1 drink!! Drink was fine, staff was nice enough and drink top was cool, but none of that is worth the wait.

Such good service and good drinks. Love the staff and the short lines!! I love my regular drinks!!!

Road trip just to try this place. I like how it's small but packed with some much selection for coffee and non-coffee lovers. From the drive Thur order to picking up at the window the customer service was fantastic, was very helpful for my 1st timer party. They make it not just a delicious experience, but a fun one. Still trying to get the hang of the ordering part but it's coming along well n I'll be back ready to try something new. read more

Dutch Bros Coffee - Late night - Juice Bars & Smoothies Near Me - Concord, California

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On 1/21/26 I put in a mobile order at the Concord store. Usually the baristas are super friendly and smiling. Today I received the exact opposite . My order was supposed to be ready at 8:15. When I got there the person at the pick up window help somebody else and then help me. He asked me for my name and I gave it to him. He looked for my order and then came back and then said what's your name again and I told him my name again and then he made me wait 15 minutes to actually get my order and helped other people. Another barista was asking if I have been helped and he blatantly told her not to help me. Before I could get my order he attempted to stare me down as a scared tactic.....I finally got my order at 8:30am and as I was walking away, he sprayed me with a chemical that hit my skin and my jacket. When I went to make a complaint about it. The store manager A would not release his name nor will she validate the fact that he purposely sprayed me with a chemical because according to what he told her that he accidentally sprayed me when he was wiping off the counter. he had wiped off the counter when I left. His comment when I was leaving was I will remember you . Something needs to happen. read more

2 stars for the benefit of the doubt because our first time visit was on a freebie drop day but man... Ordered ahead, pick up for 515. Drive-thru situation was confusing. Still not sure if there is a dedicated parking lot/how to get to it? Ended up parking at a nearby establishment and walking over... Waited in line and didn't get our drinks until 550. Drinks were lukewarm by that time and the drink covers randomly smelled like strong flowery perfume or cleaner or something. I like Dutch Bros as much as the next gal but this experience was very off putting for this location. Would've been good to maybe have someone out directing traffic... or clearer signs on drive-thru vs parking? hoping some things get cleared up around this location so we can visit when we're in the area. read more

Only knocking this place down a star due to location. It's like your classic Dutch bros where all of the drinks hit and the broistas are super friendly and attentive. However the location could be better. The parking lot is pretty narrow and when I went there were no cones or signs set up to show where the drive thru line starts. Shoutout to the broista for informing me about the line situation and still letting me hold my spot although I was lining up wrong. Also be sure to check your app cause this location offers order ahead which is always a recommendation for any place I go to read more