Loved DB and my birthday coffee that I got here. I got the caramel mocha and it was delicious. I wish I lived closer to this spot. They have so many drink options, a window to order at, and table seating outside. I can't wait to stop in again. read more

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My first experience at a DB. Long line for an evening trek. I signed up for the app and immediately was given a free medium sized drink. No complaints. I enjoyed the golden eagle. read more

I had never tried Dutch Bros but had seen it online so I decided to try it. If you download the app you get a free drink so I did! I opted for a protein coffee and went with the brorista's recommendation of chocolate macadamia and vanilla. It was good but I really don't taste much coffee. My second visit I ordered my own iced Americano with chocolate milk and banana flavour. That was delicious! I was having app issues - I couldn't load my payment details and the app wouldn't load here and there. read more

Dutch Bros Coffee - Coffee & Tea Near Me - Phoenix, Arizona

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First visit to dutch brothers coffee!!! Omg this east coast girl just fell in love. Barista Nathan was excellent. Friendly and so quick to make the drinks. I got a protein coffee and 2 black americanos. Thank you for an excellent first time. I will be back! read more

Dutch Bros Coffee - Coffee & Tea Near Me - Phoenix, Arizona

I paid for my drink, waited 20 minutes and they claimed to have no record. Wouldn't give me a refund, said I had to email to request. And of course they didn't provide that email address. I understand you're busy, but customer service still needs to exist. I went to another location, explain to them what happened. They not only gave me the email address to contact, but made my drink and gave me my stupid sticker. Now that location 100 out of 10 customer service. This location probably should never reopened. read more

Dutch Bros Coffee - Coffee & Tea Near Me - Phoenix, Arizona

Personally, I like Starbucks, but my son likes Dutch Bros coffee and honestly they make a good mocha. They're always very nice and the outdoor seating area is nice when you just want to get out of the car whether you're on your way through Payson or you're from Payson.. The drive-through is one of the few Dutch Bros coffee drive-through that is not a half mile along and it goes fairly quickly. read more

I mobile ordered here for the first time and I'm not sure if they truly understand the concept of ordering ahead. When I arrived there were 5+ cars in the drive thru. I walked up to the pickup window asking if the order was ready (I had ordered 20+ mins before I even got there) so I assumed my order would be ready. The barista stated she was going to "find my order" come to find out they continued to make every order that was in the drive thru not my order. I waited over 30+ mins for my order ahead order meaning it took 50+ mins for 4 drinks. The service was awful- when I asked to check in on my order no one was around and that joyful Dutch personality was non-existent. When my order was ready the barista just shoved my drinks at me and said here. No I'm sorry for taking 50+ mins for your order or anything along those lines. I get it may have been a busy time but it's not worth it to order ahead when I could have just sat in the drive tru line and got my drinks sooner. Outside of the building was dirty too with lots of bugs/ bees flying around the pickup window. read more

Shoutout to JD! He had amazing customer service! It was my first time. I'd seen TikToks about Dutch Bros customer service like Chic Fil A lol it's true but in a really good way! read more

Dutch Bros Coffee - Rebel thanks to JD! - Coffee & Tea Near Me - Phoenix, Arizona

Love the people, hate that no matter the day or time the pace is snail slow. Can't come here if we don't allow an additional 20 minutes to our morning for it. read more

They should take the walk up Window serious. Almost 30 mins for 2 drinks 1 small 1 medium. No line ahead, but they prioritize the drive thru although there is a drive thru and a walk up window for a reason. Has happened more then 3 times now even with order ahead . read more

Jillian is absolutely amazing, made the experience 10/10c, will definitely be returning!!

This is just Starbucks, but with better PR. Overly friendly baristas serving up extra sugary, caffeinated drinks. Nothing like a nice cup of coffee for dessert! /s As a grown adult who still frequently orders 6AM milkshakes (AKA Frappuccinos ®) and sweet beverages in general, I wanted to try Dutch Bros to see what the hype was about. I don't live near any of their cafes, so when I was visiting Arizona I made sure to stop by one. There's like 4 locations along Bell Road alone. This one is between a Circle K gas station and an AMF bowling alley. Decent amount of parking spaces if you're planning to order at the walk up window. Plenty of benches and tables outside. The drive thru line was long but moved at a steady pace. Took about 20 minutes. You can order energy drinks, tea, cold brew, smoothies, and baked goods (limited selection). Or choose one of their classic/seasonal coffee options. Hazelnut Truffle Mocha didn't taste like coffee. The flavor was mostly milky and caramel-y, with hints of toastiness here and there, Not much chocolate or espresso coming through. Sweetness level was manageable. White Chocolate Chai Latte was definitely liquified sugar, the cinnamon overpowered everything. Been hearing good things about their Golden Eagle drink, so I'm open to trying it again. read more

Dutch Bros Coffee - White Chocolate Chai Latte & Hazelnut Truffle Mocha ⋅ Phoenix, Arizona - Coffee & Tea Near Me - Phoenix, Arizona

Dunkin' Donuts is their competition, for me, that is. Their Coffee is, eh, not in my wheelhouse. The green tea is delicious. They are super friendly. It's not every day, but it's good to know it's there if I want it. read more

Service at this location is ALWAYS slow & very often drinks are made wrong! Doesn't matter if it's drive up or walk up! I've even had it multiple times where staff has not even acknowledged me standing at the window, I had to ask for someone to take my order! Very disappointing! read more

My favorite Dutch bros. I have one closer to me but I travel to this one sometimes because the quality of the drinks is much better! I love the way they make their drinks. They make sure the double blended is nice and creamy which is great. They are super friendly. They are always quick and even when they're busy I usually always get fast service. Love it here. Just be careful on your way driving in & out as usual! read more

Dutch Bros Coffee - double blended rebel - Coffee & Tea Near Me - Phoenix, Arizona

So nice being able to skip the line and walk right up to the window and my drink is already ready for me! I'll always choose to come to this location for the fast and friendly service. read more

Great walk up experience. Ordered on the app and the barista had my drink ready when I got there. Will be coming back!

Damn...being on a diet and have cravings for lattes and mochas. Dutch bros have a perfect choice. Their salted caramel protein mocha is bomb. It has 39g protein in a large cup. Of course it does also have 21g of sugar. Would be perfect for sharing. An easier way to enjoy a delicious mocha and still getting a good amount of protein. Never experienced a bad service. Employees were super friendly every time. Not a place to hangout and chill but a good option to grab and go read more

Once again I waited in the line for around 20 minutes. There were not many cars in front of me, however, the cars behind me were getting their drinks already. Very disappointing that they still have not gotten their service together. They also gave the wrong size after the wait I ordered a medium and received a small. Ridiculous. read more

My first and last visit to this location. Horribly slow, IMO a less than clean vibe coming from this place. I'm sorry this coffee tastes just terrible -not normal. Furthermore, what is with no safety stickers at this location? I wondered if it's even ok to drink but tasted it-just gross. I even tipped -had to toss it out. What a waste of time and money. read more

I used to come here every single day. The staff was great, fast and efficient. Since the reopening this place has gone down hill so much it's not even worth it. It's awful. Staff is rude, the wait for one coffee is minimum 10 minutes if you're the first 3 cars in line- 20+ if you're car 4 or after. The off chance they do pre take your order and you get your drink you get stuck behind the car at the window for another 10-15 minutes. Black rock is 5 minutes away.. you should try it. read more

Well where do I start Evan at this location is AWESOME...He goes above and beyond to make sure everyone of the customers are taken care of in a timely manner when he is there my drinks are made on time and correctly...He gets a 5 star for customer service and everything else at this stand from a long time faithful Dutch Bros customer!!!! read more

Evan Duehring was absolutely amazing!!!! Loved my Dulce de Leche! Absolute fabulous service and manners beyond! We need more people like EVAN!!!!!! KIM the hygienist read more

I asked for this exact drink (with the picture!), with 1/2 of a small cup of extra foam on the side. All they gave me was a cup of mostly foam with JUST lemonade. no orange. no pinapple. no coconut. just lemonade. with 3/4 foam.....when i specifically asked for the extra foam on the side (which i was willing to pay an extra $3 for). $10.32 for that....what a joke. don't bother with the automatic response. you're welcome for taking the time leave the review. and i won't be sharing it with the customer experience team. maybe try and work on it with your own staff/team instead of deflecting the problems to corporate read more

Dutch Bros Coffee - Expected drink - Coffee & Tea Near Me - Phoenix, Arizona

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This is the nearest Dutch to me, but I AVOID it at all times. Usually has a short line, but will take longer than going to a further one with a longer line. Prepare to wait 15-30 mins for the two cars in front of you, every time. read more

Came by for the first time in a while this morning, the two staff that really wow'd me with their service was a girl named Nika outside, very friendly and helped me navigate the app. Faith was also super nice and very outgoing. Highly recommend this location read more

Taylor was very rude to me i messed up my order while saying it and she laughed at me, it was my birthday drink as well so it was just really unnecessary and kinda hurt my feelings I overheard her talking bad about the way I was dressed with her coworkers as well read more

For the most part they have quick service. Most days better than others. Also the people here are so friendly. They offer a bunch of options from sugar frfr we, coffee, protein, and much more. Plus every Wednesday of the month you get a sticker. Wish it was a fridge magnet but maybe another time lol. Well hope you get the read more

Dutch Bros Coffee - Drive through busy for the fill a tray event!!! They're getting it done! - Coffee & Tea Near Me - Phoenix, Arizona

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So we've been in AZ for 6 years now and this was our first visit to a Dutch Bros. I'll admit this one isn't in the best neighborhood, but I had a gift card and had been across the lot picking up some stuff at Stanley's, so we decided to stop by. Service was top notch, friendly, helpful, caring. The two women I chatted with at the window were excellent and could teach other fast food employees a thing or two. I am not a coffee drinker, so never really thought about going to a Dutch Bros. before but with the gift card and it being right there, i should try it out. I had looked at the menu ahead of time and knew a Freeze was probably for me. I went with the White Angel which was delicious and may be my new favorite frozen drink. I let my husband have a sip and I wasn't sure he was going to give it back. He spent the rest of the day talking about how much he wanted one. He started looking to see what Dutch Bros. were on his way home from work too. Definitely going to be stopping at Dutch Bros. more often when we want a treat! read more

Today, the Dutch Bros walk-up window was failing hard. When I arrived, the drive thru line was wrapped around the parking lot. So I parked to stand in line with only two people ahead of me. Fast forward 10 minutes; the first customer at the front of the line is still waiting for his drink, and the second (ahead of me) hasn't given their order yet. I got back in my car, with the cool AC, and decided that the drive thru was WAY more tolerable, since the walk-up window was moving slower than molasses on a cold plate. (Note: there were about 10 cars ahead of me at that time.) The girl with the tablet that took my order in the drive thru lane was fantastic! We chatted a bit and had a few laughs- (she's the real MVP of the morning!). After receiving my coffee and driving away, I noticed that the customers who were originally behind me in the walk-up line had JUST gotten their coffee! The walk-up window was averaging two customers for just about every 10 cars in the drive thru. Not sure if the walk-up window was grinding the beans with a pencil sharpener... or what was going on. Regardless, I was thankful that I spent that wait time with my AC and the fun "drive-thru tablet" girl. Coffee is always good here, and the staff is always energetic (pretty sure they're all on extreme caffeine highs). Their smiles and friendliness never fail though. Today's score: (0 to 10) - Walk-up window: 1 - Drive thru: 7 - Girl w/ tablet: 12! (The real MVP!) (Another note: After drinking half of my nitro cold brew, I typed this review in about 12 seconds. Yay, caffeine!) read more

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Brooklyn is the Definition of Great Customer Service!! I was Completely impressed with her Customer Service. Brooklyn went Above and Beyond! read more

This review is for the entire chain, some stores can be good/bad, but generally it's consistent. Good coffee, certainly on par with SB, they generally have a good flavor profile. They can be insanely busy with long lines of cars. Pro-tip walking to the counter can be faster in many cases, but you will be out in weather. Locations are nice and clean generally, set up works well but I recommend looking at the menu before you go. read more

All the staff were really nice and they communicated the reason behind the long wait time! A shift lead by the name of Rose, I think, stood out for being very honest and still positive about the situation and was overall the most pleasant employee I have had the pleasure of talking to at any Dutch Bros! read more

So I normally love Dutch Bros, but I want you all to think again before you purchase/order from them and Door Dash... Door Dash delivers for Dutch Bros, however, according to their corporate office, they aren't partnered with them.. This means, when you order coffee through door dash as I did, multiple times, and they send incorrect coffee repeatedly, you won't get any type of refund, except a fraction of what you spent through Door Dash. Anyone who goes to Dutch knows their coffee/drinks are not cheap! I reached out to Dutch Bros corporate to advise of my situation: I had ordered coffees at least 6 times, 5 out of those 6 times the coffees showed up incorrectly. Most would think you would get an apologetic email to keep you as a customer, right? Nope, not here! Read below and think again when you're about to wait in a 20 min line for overpriced coffee. read more

Dutch Bros Coffee - Half ass apology from Dutch Bros - Coffee & Tea Near Me - Phoenix, Arizona

The lines are always long because the coffee is so delicious! The staff is so friendly and I give them a ton of kudos for standing outside in 100+ temps with a smile. My favorite drink is the Keto Cold Brew with sugar free vanilla! My pups also love getting a pup cup! read more

Dutch Bros Coffee - Keto Cold Brew! - Coffee & Tea Near Me - Phoenix, Arizona

How are you so delicious?!?! I went two days in a row and I am now sad that I won't taste this delightful treat in a while. Visiting from our of town and the closest location is 300++++ miles away. Sad Face! I tried the Iced Kicker and also the Peach Tea.. yum is all I can't say!!! read more

Dutch Bros Coffee - Iced Kicker - look at that size!!!! - Coffee & Tea Near Me - Phoenix, Arizona

Coffee definitely better than Dunkin. Dark roast is creamy and aromatic. Not too acidic, and a multi-cup deight.

Horrible line. Lane 2 closed and no one is out taking orders. Cars lining up into busy street. This location needs to figure out a better way or they'll be accidents occurring. Worst drive thru location I've been t read more

Dutch Bros Coffee - Coffee & Tea Near Me - Phoenix, Arizona

Drinks are good, no doubt. But the service stinks! The drive up line was long but tolerable. Then I am next in line to pick up my order, the car in front of me gets their order, GREAT, I'm ready to move! But the girl at the window (a little chunky with pink hair) must know that customer personally! No lie, I sat there SIX more minutes with them just chatting it up. Timed it on my watch! They had quite an intense conversation until the girl at the window finally decided to look back and saw there were more cars coming through and not just the one who was holding up the line with her conversation. Not again! I'll just go to the Dutch Bros on 64th St. read more

I am stunned at the service we received today. Like good stunned - which is fairly rare when you have a bunch of high schoolers working at a job they can give zero cares about. We ordered through the drive thru and despite the long line, it went by fairly quickly! The person taking our order helped us pick something that we would love, since it was our first time there and the person at the second window made us try our drinks before we drove off in case we hated them. They are just the sweetest staff and they brightened up our day with their genuine customer service! read more