UPDATE: THESE GUYS DO NOT HAVE COMMERCIAL INSURANCE. DO NOT USE THEM. THEY OFFERED ME $72 IN…read moreWRITING FOR ALL THREE OF MY BROKEN TVs AND REFUSED TO COOPERATE WITH MY INSURANCE COMPANY. THEY DID NOT PROVIDE INSURANCE INFORMATION FOR US TO MAKE OUR OWN CLAIM. THEY CLAIM I SIGNED INSURANCE STUFF. THE DRIVER ROCKY TOLD ME TO SIGN TO SIGNIFY THAT THEY WERE STARTING AT 10:20 AND VERY QUICKLY TOOK AWAY THE CLIPBOARD. INSURANCE WAS NEVER DISCUSSED. THEY SAID THEY WOULD MAKE IT RIGHT AND REPLACE ALL THREE TVS. THEY ARE LIARS RUNNING A SHADY BUSINESS. DO NOT USE THEM BY ANY MEANS. SEE YOU IN COURT.
I've never been so disappointed in service in my life. Everything was great until they had to make one final trip to get my liquor cabinet, dining room table, and three TVs. I thought to myself, "this is it, it's finally over. The move is done and I can move on with my life." HA.
For whatever reason, they didn't use TV boxes to move my televisions. I own a 65" Sony 4K, a 55" Sony 4K, and a 50" Samsung LED. You can pick out anyone who knows me - or has known me for any amount of time, really - I take incredible care of my things. ESPECIALLY my electronics, because, well, I work in tech.
Upon them unwrapping my 65", I notice something wrong in the corner. It looks like tape from afar. I ask what's on the corner of my TV. One of the helpers says "oh, it must be from the blanket." Upon further inspection, there was absolutely no doubt in anyone's mind that they definitely dropped my TV. Look at the pictures and see for yourself.
After they made their insurance claim, I paid them and they said the other TVs looked fine. I left to stay with someone and didn't return until Friday early afternoon (the move was completed Wednesday night). I go into my bedroom, and look down at my 55" Sony, and lone behold, there's a crack in the upper right hand corner of the frame, and it webs all the way across to the left, and down the right side. Messed up part? There's handprints where the damage is.
I look at the Samsung. I think to myself, "surely they couldn't break all three TVs." I was wrong. They broke that, too. Similar crack in the upper left, and it webbed all the way across. Nobody touched these TVs. The one in the other room wasn't touched, and I wasn't in my bedroom until Friday to see. There are multiple witnesses that can attest to this. I email them immediately. No response. Call the manager. Ghosted.
On Thursday, the manager called me and said "insurance only covers $0.60 per pound so you won't get much through them." Excuse me? Why don't you have commercial insurance for your movers? Then he tells me he'll find me a used one. What? My TVs were in mint condition. After talking to a random customer service rep, Annette, on Friday, the manager calls me back. He offers me a "used TV for $950 that's the same model, but has a scratch on the screen."
My TV didn't have a scratch on it before, so why should it now? I offered a brand new discounted TV that would be the same price. I offered the discounted options so many times I lost count. I kept getting the runaround.
The manager called me AGAIN, and told me he spoke to the movers and that they "hit a speed bump at full speed." What? So all the TVs were strapped together? They weren't secured? This is ridiculous.
To really rub salt into the already open, gushing wound, the driver, Rocky, called me. He tells me there's no way this could happen. He's essentially calling me a liar. Why would I lie about this? Why would I make a big deal about this if it didn't happen? He then - I kid you not - tried to offer me "TVs in his storage unit" because, you know, "customers give me a bunch of stuff." Why would I take random used TVs to replace my TVs that were in mint condition?? I have the receipts. It's nearly $3800 in equipment.
I have given them until end of day Monday to give me a resolve in the situation. If they don't, I will be taking them to court. I've already spoken to my attorney about how to go about this, and I will not stop until justice is served, and my equipment is replaced to my standards, or I'm given then monetary equivalent.
Look at the photos. See for yourself. Don't use LA Moving Company if you care about your belong