Really great and helpful. Washer and dryer issues that I'd been putting off for a long time were…read moreresolved promptly.

I reached out to Alco Appliance to schedule a repair technician to take a look at my Samsung stove…read more A friendly associate returned my call and provided excellent guidance on how to move forward with the "issue" I assumed was a problem. He was patient, knowledgeable, and very helpful throughout the conversation. I truly appreciate this level of customer service and would definitely recommend them to anyone in need of appliance repair.

Can't rate the service but they failed to return multiple calls over several days. It's a month…read morelater and they still haven't returned my calls. I probably called 5-6 times and they "never" responded. I also drove to the address and nothing. Luckily, I found another provider about 5' min away. I have a small business and when I need service, I don't have the luxury of waiting and hoping that a provider will return my calls. I would understand if I called Ince but I called multiple times because I was desperate. Left message and nothing but crickets.

Truly excellent service and a very reasonable price. Our Toro 21" self propelled push mower is…read morepurring like a cat. I highly recommend! The turn around time was three days. I expected one week.

I called S & E to fix my ice maker on my Magtag. Sami came out and was very knowledgable &…read moreprofessional. He quickly diagnosised the problen after another company had been out & told me everything was fine & just put lubercant on the gasket & charged me. Luckily I found Sami with S & E. He not only fixed the problem but throughly checked my frig. I would definately call Sami again. He is honest & knows his craft. Thanks, Sami, Annette S. Gaithersburg

SCAM. Sent people with no uniforms, unmarked vehicle, no tools, did not provide estimate before…read morerequesting payment and were physically intimidating (blocked the driveway so no way out). Did not even provide an invoice of services performed. They have at least 4 websites, phone numbers to the company change depending on what browser and IP address is used to access the site but person answering the phone is the same. They have no professional licenses in Maryland (use DLLR license look up), but they have a business license under Sam Khalladi in Burke, VA. When I called to ask for their license number the guy said they have two technicians who are out of the country for a month so won't be able to provide services. This is his other yelp site. Weird. Says business is closed but the website link is still active and so are the phone numbers. AVOID. https://yelp.to/FuVA7aHGoS

If I could give zero stars, I would they have come to fix our fridge four times and every time…read morewithin the time frame of their "warranty" time is up the same crap they "fixed" breaks. the last guy told me to take a blow dryer to my freezer fan to see if it will help DO not go to them ever THEY ARE A SHAM! my fridge has been off all night and this morning I called no pick up. Leave a message. No answer no call back. It is 2 PM. I have yet to hear back from anybody. The way food prices are going and the way they just want to take money out of my pocket for them to keep coming out here to fix a motor. Leave me another motor. I'll do it myself y'all Should be ashamed

When my freezer motor stopped working, I called superior appliance services to take a look at the…read moreissue. They were able to send Adam to solve the issue within two hours of me calling. Adam was able to quickly resolve the issue. Highly recommended!

I made quite a few a few beginner mistakes on my new machine and it was *so* *noisy*!! Should have…read moreread the manual...! :( I took it in to the shop for maintenance and they worked their magic - it sews like a hot knife through butter now. Thank you!!!!

I brought my vintage Babylock BL 415 here as it didn't respond without tons of power behind the…read morefoot pedal. He immediately that it's likely the stitch length regulator cam arm. He told me it probably needed sanded down. He gave me a two week estimate but called me a few days after saying I could pick up. My machine now sews smoothly without having to press down hard on the pedal. I would definitely come back again

Friendly, fast and reliable…read more Willing to share guidance on which appliances to purchase going forward.

Rodger had great timely communication and was very straightforward about the process and costs…read more Showed up on time and was very professional. Highly recommend Thompson Appliance Repair to anyone in Ned of great value for a good price.

Look no where else for repairing appliances. Rudy is incredibly knowledgeable and knew precisely…read morewhat the issue was for my oven upon a quick description of the problem. When I initially called, he said he'd return my call as he was really busy. When I didn't get a call back that day, I expected it to come the next day but he actually ended up calling at 8pm. He asked for specific information (brand, model #, the problem "oven no bake") and showed up the next day and replaced the igniter. Rudy is reliable, efficient, and prompt. The repair cost about $300 (which he gave a ballpark estimate the night before), which I don't really know how that compares to other providers, but with the ease of scheduling and effectiveness of repairing, I was totally fine with the cost.

This is the only appliance repair company I've used the past 7 years. After Rudy serviced my first…read moreappliance, I never renewed our expensive home warranty.

I would give zero stars if I could. For those of you who are considering using this business for…read moreappliance repair, please read my review before you do so. Rusticane Appliance was recommended to me by a friend, and I've always found recommendations from people you know to usually be favorable. In hindsight, I wish I had done my own due diligence. On May 17, 2022, I reached out to Rusticane (I believe Cane is the owner of this business) via text message, asking if he did microwave repair, which he confirmed that he did. He said he would be able to come out the following day, on May 18, for an initial diagnostic (he charges $79). But the day of the scheduled diagnostic and potential repair, he canceled last minute, stating that he could not make it out to College Park from Baltimore without running into traffic. Fine. We rescheduled for the next day, May 19. On May 19, he sends me a text message stating that he had done the diagnostic and repair. Please keep in mind that he never reached out to me to ask me if I wanted to have my microwave repaired by him. Cane just went ahead and did it, claiming that he had to uninstall the microwave and reset the main control board and reinstall. He said that he would be charging me $149 (labor/diagnostic/trip charge). Again, Cane had never mentioned anything about a trip charge, just a diagnostic charge. If it's something that's always included with the diagnostic fee, as he claims, why not just be transparent and say that? Cane acknowledged that he should've reached out before he completed the repairs and told me that it was up to me if I wanted to just give him the diagnostic fee, the $79, or the total, $149. Personally, I hate when service providers do this. You know you messed up but are putting the onus on the customer. Because he did the work (or so I thought), I paid him the $149 via Zelle (more on this later). It was only fair to pay for services rendered. On June 14, my tenants (this is a rental property, FYI) told me that the microwave was still experiencing problems and only worked intermittently. I reached out to Cane again on June 15 and informed him that the microwave was still experiencing problems. Cane said he would be able to come out on June 21. But on that very day, as I was texting him to confirm he was still coming, he sent a text, canceling again because he was sick. Fine. We rescheduled for Friday, June 24. At 11:08 AM that day, Cane sent me a text saying that he was on route from Bowie to College Park. This is the very last text message he ever sent me (look at the update below). I texted him that same day at 11:11 AM to let him know the tenants were home, at 5:30 PM to ask for an update, and on Sunday, June 26 at 11:21 AM, asking him to let me know if he couldn't do the repair he should tell me so I can find someone else. What's worse, I had to reach out to my tenants and ask if Cane came by. They told me he did, it was a quick visit where he asked them what the problem was, and then told my tenants that he would reach out back to me to get confirmation that he could proceed with the work. Once again, Cane put the onus on me (and to a certain extent, making it seem like I'm holding up the repair with my tenants and not him). It's Monday, June 27 just after 11 AM (over a month since I first reached out to Cane) and I still haven't heard from him. I'm in the process of looking for someone else. I can only assume he didn't know how to repair the microwave or didn't want to and instead of informing me, he just went silent. I spent $149 that I can't get back for B.S. service and the microwave still does not work. For those still reading this, DO NOT USE ZELLE to pay Cane your money. Zelle rarely provides refunds and once the money is gone, it's gone. DO NOT USE ZELLE with him, even if he insists. I could never in good conscience recommend this person and his business to anyone else. Please do not use him. I don't want what happened to me to happen to someone else. UPDATE: FYI, Cane reached out to me just as I was about to post this review. Based on the subsequent conversation with him and a separate conversation with my tenants (which you can see for yourself), my review will stay at one (wishing it could be a zero). Just in case, I waited all day for him to respond to my last message and he didn't. He is a liar, he took my money, and instead of admitting he didn't know what the heck to do, he keeps trying to direct me to find someone else instead of offering me my money back or some other mutually acceptable alternative. I hope anyone reading this NEVER considers using him. I will be reporting his business to the Better Business Bureau or any other review platform I can find. Edited for grammatical issues.

Cane always provides exceptional service. I highly recommend this business. The thing I love the…read moremost is that they let you know if your appliance is beyond being serviced and needs replacing. Other companies will probably take your money knowing your appliance is unsalvageable, not this one.