Brittany Z was fantastic to work with. I know I was a tough one, but we made the deal and that's all that matters. Great customer service and willing to work for what the customer wanted! read more

Awful, horrible experience. I am out of state and they promised to take care of the car I have in my name. I produced a title and drivers license and they would not take a credit card over the phone. I spoke to their service person prior to having the car brought in - she never said this would be an issue. Her communication skills were horrible and she was very poor in follow through. They were rude and made excuses that made no business sense - I would NOT recommend going through the Earnhardt dealerships for anything. STAY AWAY. read more

My truck has been to this shop 4 times for the same concern. My truck spent almost 4 months straight there. ***THEY DON'T EVEN KNOW WHATS WRONG.*** MISDIAG AND SHOTGUNNING PARTS AT MY EXPENSE. After 30-45 minutes of driving, it will begin to misfire. It'll misfire randomly but has hard misfires when accelerating from a dead stop. My first two visits were with Marlon. First visit he said it was just a battery was causing a long crank and everything was fine. This means they didn't test drive it long enough. On pickup, Marlon said, " Well you have fluids due and maybe it's your spark plugs. They are due at 30k." So I apply for the credit card. I come back to have everything done. This time it pops a check engine light for a fuel pressure regulator high deviation code. They do all the work. Marlon says I need a brake flush and I agree. Later on he says they can't do a transmission service but I need a power steering service in the same text thread. I lost my mind and called him out. It's electric power steering. He thought he could get one more flush out of a sucker. Went to go pick up and speak to a manager. They were busy. I noticed on my invoice that they changed my email so that I do not get a survey in my email. Surveys effect everyone's pay so make sure your email is correct before they invoice your repair. I picked up the vehicle and it stalled right away and brought it back. Third visit was with Doug. I spoke with Luke the director. He said, "You have to understand why we changed your email to protect our reputation because you know the ins and outs of the business. If you can remove that we will do everything we can to help you." I did. They said the fuel pump was bad. I got furious. If the fuel pump is losing pressure it will cause a fuel pressure regulator high deviation code because the measured pressure is different from what it should be. I bring this up and no empathy or explanation. When I go to pick it up, they say oh your supercharger is bad it's whining. I asked for old parts and price on core. No information or parts on arrival. AT THIS POINT I DON'T TRUST THEM. I pick up and get billed for 1 month of rental while they did the fuel pump and they pick up the rental for the supercharger because it's under manufacture warranty. Turns out my ext warranty paid them for 5 days of rental but never reflected on my bill. I pick up and my first long drive stalled again. I DROP IT OFF THE FOLLOWING MONDAY AND THEY PULL A FUEL PUMP CONTROL MODULE FAULT CODE. You are telling me it wasn't the fuel pump. OMFG. This time they have me set up the rental. I call Ram Customer Care. They say they will cover the rental but after 18days I check to see if the rental reservation was changed to Earnhardt's account. Enterprise said no. I ask my service advisor and he says they won't do it until they find out if the repair is covered by warranty. He also asked for another 1000$ in diagnostic time to try to find the issue. I said stop service and I'm getting a lawyer. I spoke to Luke. I said 4 months is ridiculous. Misdiagnosis over and over yet you want me to pay more money and pay more in rental. IF YOU TRY CALLING FOR A MANAGER GOOD LUCK. I HAVE A 100K TRUCK THAT CANT GO ON LONG DRIVES. I've forwarded all correspondence and story to news station tip lines and my attorney. I've left a message for the Dealership GM. read more

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We brought a vehicle in to trade and purchased a 2023 Camry. Rudy Estrada was our sales person, and everything went very smoothly. Rudy was attentive and helped us get the best price for our trade-in, too! read more

I wrote a review in regards to this dealership that was glowing in regards to the sales staff, however the treatment I received at the service department is horrible I brought my Jeep in for a wobble while I was driving, turns out the tires that were on my jeep were for 4 wheeling, not city highway driving. Ok great! I bought and paid for 4 new tires that were more appropriate for the area. I bought an extended warranty program from them, thinking I would get excellent service there. I asked if they could do the deep clean on the vehicle, and they said yes.I also needed a blinker light fixed. I waited a week for everything to be done and the night before Thanksgiving I went to pick it up. When I went to get in the vehicle a huge straight up and down crack was there (picture attached) I asked Keira about it, as it wasn't there when I dropped it off. She said "We take pictures" Ok- so that still wasn't there when I dropped it off. She said it likely happened in the cleaning due to the super hot water, and it likely had a chip in the windshield (which by the way was just replaced and paid for 4 months earlier from them) No warning at the time that it could happen and if I still wished to have it cleaned. So free service to ensure you would have to buy another windshield. She informed me that she ordered the part, and it would be in after a few weeks. She did called once to let me know it wasn't in yet. I asked about the windshield issue (again same response). At the end of December I wrote a review of the service that Earnhardt sent me to fill out. I did say I was upset about the situation. I got a threatening phone call from Kiera that I needed to call her back right away due to my review. Since I was feeling threatened- I didn't call her back. The very next day my check engine light came on. I found it scary that they would put a check engine light on due to a review. I took it to an autozone and they informed me it was saying there was some buildup in the engine and I bought a product to clean out the gunk. To my surprise the light went off the very next day after I bought that product, which I never put in. Coincident? Doubt it. I had my husband reach out to her supervisor to try to get the issue resolved, and Luke Morris did call him back once, but my husband was unable to answer the phone due to being at work. I called Luke and he informed me again "they had pictures of the vehicle" he also said that the check engine light wasn't something they can just turn on (don't believe him- he is rude and proved to be a liar in other things. I asked him to check the pictures and he informed me he would and it would be a week or so before he would have them. Now it is Mid February and he never called me or emailed me in regards to the picture. I knew there was nothing because the windshield was new. I reached out to Victoria Smith and she was kind and wanted to solve the issue before I would write this review. That is when Luke did email me the pic of the windshield. Nothing in that picture proved that I had any problems with the windshield (picture attached-yes the windshield is dirty, but no dings) He then said that they had the light fixture in, that there was also a recall on the vehicle (never received any notification of a recall) and they would fix it all only if I prepaid!Insulting me after I had already paid over $3,000 for the tires and windshield. Again they could have warned me about the possibility of a windshield crack due to the scorching hot water that is used for my free (lucky me) cleaning. Victoria said that she could do nothing further, but would reach out to the GM to see if he would do anything. Again nothing. I promised i would write a review about the horrific service I received- so here it is. DO NOT BUY A CAR FROM THEM! They have no intention of honoring all their service guarantees, rude and condescending. They like to send out a "how was your service" questionnaire" so that if its bad, they don't post it, but if it is good they can post on these review sites. read more

Earnhardt Chrysler Dodge Jeep Ram - picture of windshield at time of drop off - Auto Parts & Supplies Near Me - Gilbert, Arizona

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Definitely recommend working with Parker he answered all my questions and gave me updated when i asked. Super friendly

Every experience I have had with this dealership is above and beyond my expectations! They graciously allowed me to bring the vehicle that I decided was too small for our needs back after two days and bent over backwards to get me in my Wagoneer that I love. Yesterday we received our free service work plus recall work and they permitted us to drive a brand new Jeep for our convenience. The work was done within the day and we were back in our Wagoneer. Unfortunately I left my wallet (with everything) in the courtesy car. I was a wreck but I was met with smiling faces and very courteous people to help put me at ease and locate my wallet!! HIGHLY RECOMMEND THIS DEALERSHIP!! God bless you ALL! Thank You Thank You Thank You !!! read more

i wish there was a way to give negative stars. I have no issues with the sales department, however service is a joke. I brought my Ram into service and ended up having the DEF tank replaced at 3500 miles. I went to pick my truck up only to find dried DEF crystals all over the side, bed and even appeared to be in my fuel tank. inside the bed of my truck was a pink/ reddish powder that was all over the bed along with some on the upper side rail. After speaking with the self proclaimed service manager who proceeded to tell me that it looks like I spilled something and there's dirt all over the back. it did rain 2 days that my truck was there as it sat outside so I wasn't doubting that at all however the red stuff I have no clue. I even found a cap that was in the back of my truck. my guess is whatever they set on the rail fell over into the bed. at the end of the day this clown had the nerve to say he's not responsible and that's how it came in. Wrong.... I asked him to provide me with an insurance number so I can file a claim and he refused as well. Do not go to this place as they can careless about customer service hence the seller 2.7 star reviews they have! read more

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Brought our vehicle in for service and the whole interaction with the dealership was horrible, we were just trying to get our vehicle repaired and the dealership did not help with getting anything setup. read more

EXCEPTIONAL SERVICE FROM START TO FINISH!!! My hubby and I flew from San Diego today to purchase a Dodge Ram! Initially we spoke with Michelle who helped us get started and she was just amazing with helping us navigate the process to purchase from another state and worked with Taylor from financing to get the pre approval process started. When we arrived James picked us up from the airport and gave us a ride to the dealership and shared with us all about Earnhardt and what they stand for. "No Bull!" We will definitely be returning customers. We spent very little time with Richard from financing who was so helpful in getting us out of the dealership quickly as we still had a 6 hour ride ahead of us. He briefly gave us some add-on options but wasn't pushy at all and we are on our way in 20 minutes. Gene from sales came out briefly when we arrived to address a concern we had since we were buying a used truck, but took good care of us and made sure we were happy. Before leaving, James spent some quality time with my hubby explaining all the new gadgets our new truck had to offer. He also explained and assured us that the other FOB key would be mailed to us as the previous owner still had it buried in a moving box, but that he would get it to us as soon as he could get to it. All and all, we spoke to around 6 different people and each one was so helpful! Come to this dealership if you want service that is BEYOND AMAZING!!!! read more

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Brittany and the sales team were fantastic! Got me a new Jeep and made the purchase experience seamless and easy! Thank you all so very much! read more

Not sure yet. They tried to get parts for the manual transmission recall, but apparently they are STILL not available. Insane. 2021 Wrangler only had 14k on it when I bought it. Getting suspicious now about why it was originally traded in. I made a mistake thinking it was a good choice. My opinion on Earnhardt is still not formed yet as the Jeep is still being worked on. read more

No Bull? A day off is special and great to get to spend so much of it in the waiting room at Earnhart Jeep service department, home of the nearly 2 1/2 hr oil change. On the bright side, was able to watch a season of "No Demo Reno" on HGTV. Love my Jeep, my 4th one! Just keep forgetting about the service here until the next time I'm here. read more

This my second time buying from this dealership and once again they did not disappointment. To be blunt they just aren't full of crap. It's always a smooth experience, they don't do the 4 square thing where someone comes out and tries to push you into the highest payment you can possibly afford. They run the numbers, get your approval, and are real with you. If you visit, work with CARISSA. She is a consummate professional, she loves cars, she gets the ins and outs of everything, and she actually listens to what is important to you. She went above and beyond to find a vehicle for me that fit what I wanted, and was always honest and open with me. She was so easy to work with, and though she was great with follow up and getting me in to chat with her, she is chill and easygoing. I also worked with Eddie (a manager) and he was the same, you just don't feel slimy after dealing with them. If you've ever purchased a vehicle from a dealership you know exactly what I'm talking about. There was no smoke and mirrors, my car was delivered in beautiful shape, my trade was valued fairly, and they just listened. I cannot say enough good things about this Earnhardt Dodge (Jeep/Chrysler/Ram). And as a side note the service department, who I dealt with the last two years since my last purchase, are also fantastic. Lastly, my finance guy Will, also wonderful. Super amazing, everything was in order when I went in to sign, he caught a small mistake, remembered (and had already done so) that we were gonna transfer my plates, and was prepared and professional. I sincerely can't say enough great things about this dealership. Also, if you know the car market right now you know most dealerships are marking vehicles up 5-10k. They aren't. I even got a rebate/discount, and I paid less than KBB lists for my vehicle, with no haggling. Go.see.them. Specifically, Carissa. Carissa if you ever need anything I got you girl! read more

Took my truck to get three things fixed. They did one. And got me for 400 dollars to change transmission fluid. Then told me oops I forgot the other two. Then quoted me 2096 dollars for new mirrors and quoted me 600 for new fender covers after I already rented a car for the second time read more

Problems and concerns after a year of ownership these have still not been addressed according This is there response We do unplug any recording devices when vehicles enter the shop. This is the private work space for the technicians and is our policy. The adjustment for the striker and receiver have been made so the opening and closing of the tailgate is smooth. However Stellantis states that some bodyline tolerance is acceptable when it comes to tailgates. Especially when a 5th wheel install is present. The tail gate can be removed and reinstalled for towing purposes and while off should be stored on a flat surface as opposed to leaning against a wall. Improper storage can lead to warped tailgates. Also while towing with a 5th wheel the bed id subject to flex and may cause some fitment issues. Again some tolerance is acceptable because of these conditions. The focus is on usability i.e. the tailgates ability to function. read more

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Josh Ang tiana in the service dept have been helping me for a few years.always professional.they take care of my trucks like there own.

This dealership will not make a repair right. My wife took time off work to get their lifetime window tint repaired, and what did they do? They cut out the section that was bad and tried to reattach the rest of the tint back to the window. Then they try to blame us for the repair being garbage because they cut corners. When I stated that they needed to send the window tint repair people to me since I was not willing to waste my time, gas, or mileage at the dealership, they said they would not come to me. If you are in the customer service industry like they are, you would move mountains to make a customer's complaint right. Not Earnhardt Chrysler Jeep Dodge Ram. They want to make excuses and do as little as possible when it was their screw-up. Under no circumstances will I ever work with this dealership or any other Earnhardt dealership again. They refuse to have the GM contact me and want to brush this under the rug. The Earnhardt family should be ashamed of this type of service and how the customer is being treated. Tex would have never allowed this type of behavior to happen. read more

This review is going to be a bit lengthy because I think its important to give the full prospective when reviewing a business, especially since it could affect that business. You as the consumer will have to decide if its important enough for you to read it or not to decide if you want use them. I took my 2018 Dodge Ram to Earnhardt because I had an oil pan leak on the 19th of January. I received a quote the following day with some other recommended work to include the brakes. I was told my brakes measured at 1mm in the front and 2mm in the back and they needed to be replaced. For this review its important to understand that prior to taking my truck to the Dodge dealership (just a few hours prior on the same day) I took it to Christian Brothers Automotive, where again a full inspection was done to include my brakes. Although Christian Brothers was very polite and professional, they told me they did not have the equipment to fix the oil pan leak and recommended I take to a Diesel mechanic. After receiving my inspection report it showed my front brakes at 5mm in the front and 6mm in the back. Seems like a pretty big discrepancy between the two business and I later confirmed they measure the brakes the same way. Anyways back to Earnhardt Dodge. I originally declined getting the brakes done, but after thinking about it I thought "might as well get them done it's there and according to the service writer they were badly needed. I called the service writer and told him to go ahead and do the brakes. In all honesty I really didn't pay much attention to Christian Brothers inspection because they weren't completing the work anyways. That it my mistake in not questioning that. I think I just expect that businesses are honest with the customer when it comes to repairs. On Monday, January 23, I received a call from the service adviser stating there was a problem. Apparently two of the wheel studs broke on my truck. Of course (I guess), it was because the studs were "stretched from having aftermarket wheels and not removing a factory ring." OF course, I've had these tires removed several times for inspections during oil changes, rotations etc. and never had any problems. Of course, it was my responsibility to fix not on the dealership. I told them not to do any work on my truck just make it drivable. Of course, according to the service write brakes were already done and I would have to pay for them. After not getting anywhere with the service advisor I was directed to the manager. I will say the manager was very professional and polite however has a business and job to protect so I got no where on the studs or brake measurement difference. He told me he wasn't sure why the previous mechanic shop brake depth was different but also tried to muddy the waters by saying they had a 2/32 difference on tire depth. That's the difference of tires being good and should start thinking of replacing so really a non-factor. However, the brake difference of 4 mm is the difference between ok and needed to be replaced immediately. I expect honesty and transparency when spending my hard-earned money at a business, not what I received from Earnhardt Dodge. This is one of the things plaguing our country that needs to be figured out. Until business find a way to put customer first vs the almighty dollar these types of shady behaviors will continue and it's too bad. I will not use any business associated with Earnhardt Dodge again. In researching the brake MM difference, it showed that most mechanic shops would say you have at least 15,000 miles left on them, depending on driving behaviors. I know for me that's at least another year. In my opinion what Earnhardt Dodge did was pure fraud and should be dealt with immediately, however that may be. I've attached photos of both brake inspections I received from both places. Thanks for listening. read more

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Just found out today when I picked up my car that all vehicles that are at this dealership sit with the keys in them. My car was outside the service drive, NOT in a back lot, not in the shop, not anywhere where they would have known if someone stole my car. When I expressed my extreme dissatisfaction with this, they stated that keys were always in vehicles, and that they have cameras if anything happens. I don't understand how they think this is an acceptable policy. I have been in auto repairs for 30 years, including several years at dealerships and this is not something that would have been ok at any other repair shop I've worked at. I will never take my vehicle back there for service again. But if you want to, just know that your car may be stolen while it's there. Don't worry though, they have cameras... read more

Thanks Luke for reaching out to do the right thing here! The issue was from replacing the battery (unlike what the service guy adamantly denied) and is fixed now...without charging me to diagnose an issue caused by my service appointment. Adding a couple stars for that, shouldn't have needed to go this route though. read more

Earnhardt Chrysler Dodge Jeep Ram - Battery wasn't keeping a charge but after the fix this dealership wanted to charge me more money - Auto Parts & Supplies Near Me - Gilbert, Arizona

I gave them 2 stars because my previous experience was good but that was for a recall so the work done was pretty obvious. This time though not what I expected. Dropped my truck off for 2 things, leaking 3rd brake light and a drive belt squeaking. The 3rd brake light was replaced but while troubleshooting or testing to make sure it doesn't leak they didn't other to clean the truck afterwards. See pics. They left the truck with water spots all over the body, windows and mirrors. Plus you can clearly see where they were dragging the hose along the side of the truck. Thankfully I just waxed the truck a couple days before dropping off. The drive belt squeaking was clearly an issue when I dropped it off with Marc Ray(service advisor). He agreed that didn't sound right but when called to pick it up I was told that the sound was normal. Really, squeaking drive belts are normal now? Seriously, if you think that is normal then I don't want you working in my truck. With just a little effort they could have probably figured out what it is. Everything points to a belt tensioner, easy to test if they bothered to truly try. Here's a link discussing it. https://hdrams.com/forum/index.php?threads/cummins-ho-squeaky-belt-or-pulley.762/page-15 I do hate having to tell people how to do their job so instead of arguing, I'm just going to a different dealer. If I post this to my youtube channel I will update the review with a link. read more

Earnhardt Chrysler Dodge Jeep Ram - Water spots left after testing for leaks. - Auto Parts & Supplies Near Me - Gilbert, Arizona

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Purchased a vehicle from Brittany In 2024. She is an excellent person to work with on a vehicle sale. She answered several telephone calls from me on her day's off. Next time I purchase a vehicle, I will definitely be back in touch with her. read more

Brittany was great and had amazing communication and follow up. through the entire process as well as after.

Slow to get people checked in for service. Had to wait 30 minutes before I was started on the checkin process. They made excuses to me but just couldn't quite get it together. read more

No Bull? Tons Of Bull! Scammy service from service department: We had a bad day with a truck that just passed its factory warranty that day having an engine go bad likely having a cracked piston since the blow by could inflate a tire and it ran fine and it blew on the side of the freeway. We dropped the truck at service and they were happy to let us know it was all our fault the engine went bad for putting a banks air intake in the truck. Anything to not say it was a factory defect! Marc in service said the cylinders were scored and it was because of our upgraded filter system. Never mind they didn't take the engine apart of look at the cylinders at all! Never mind scoring from some apparent sort would mean perfect running one moment and then poof the engine goes out on the road. Compression loss is gradual as anyone knows unless there is a bag of sort or something incredible going on. When asked for the engine to disassemble they said it was already sent back. More than $17,000 for an engine in an almost 2 year older truck. Sales did say they would give $18k for the $60k truck though so there was that rip off. I sold the truck for $44k after getting ravaged on repairs. After this we switched to GMC Diesel trucks instead of dodge because of the service. Dishonest fleet sales: Wr were looking for 5 new company tricks and getting the fleet sales manager to give any customer service was rough. He said he didn't know when trucks would be available. I stopped in to see him 1 more try and the desk people said he was in his office, I got there and his hat and stuff was on his desk so I texted and he said he was I out sick with COVID. I asked why they said he is at work in a text and me never replied. Lying about COVID... classy! All in all this is one of the worst dealerships I've ever used! read more

Recently Nick and his crew replaced our leather dashboard on a jeep grand Cherokee and did a great job Thanks again for great customer service and support read more

Stay away from this dealership. Had a terrific experience with our salesperson, but the GM is dishonest. I understand the "game" that's played -especially in new care sales, but flat out dishonesty is happening here. They quote "No-haggle pricing" online but in reality they add charges that are not included in that price. I feel bad for our salesperson because she lost a sale due to the GM's dishonesty. read more

I ordered a new Dodge Charger here and was very happy with the entire process. See Tim Clarke if you want a car, he is courteous, kind and very helpful. I'd buy here again. read more

Earnhardt Chrysler Dodge Jeep Ram - 2021 Dodge Charger - Auto Parts & Supplies Near Me - Gilbert, Arizona

Their cost will bankrupt you..... Brought our company van in for inspection, when the quote came back way high decided not to get the items fixed. Service Consultant then informed us it was $200 per item the reviewed. Five items $1000 dollars, serval of the items were less than $500 to do the actual repair but inspection still $200 EACH. Consultant said cost was to cover technicians. Problem is they called us back with the estimate within 2 hours of us dropping off the vehicle. So, they are paying their technicians a couple of hundred an hour????? Never I have in my 30 years of vehicle maintenance have a come across such a blatant case of holding a customer hostage when they decide not to have work done. We will never bring a vehicle to any Earnhardt dealership and I will personally never buy or have a vehicle serviced by them. read more

Bait and switch on trade-in value!!! Watch out!!! Drove more than 200 miles yesterday and wasted five hours of my time traveling from Tucson to see a Jeep Grand Cherokee. Completed the KBB value tool and got a number that was $3,000 lower than what I was seeking. Wrote in a May 15 email: "Thanks Kenny - I used the KBB link you sent, and it generated a cash offer of $23,427. When I type my vehicle info into KBB.com, though, even at a "very good" condition of minor cosmetic wear, it lists a range of $23,808-$26,193. The 2018 model RDX I have is the last one when Acura offered a V6 engine. From 2019 forward, Acura only has made a 4-cylinder version." Was told via email " At this point that is a we would need to see the vehicle since were almost $3000 apart. I', sure its nice and we will do everything we can do to make a deal with you. I'm off tomorrow but you can ask for my manager Gene Garcia, he will be here all day tomorrow. Let me know if you want to come in and what time and I will let him know. Thanks" Drove up there yesterday during some of the first free time I've had in weeks after competing a massive work project. Had to generate a new KBB car offer, and it was $468 higher than on May 15 - went up to $23,895. We did a test drive, and manager "Rudy" told us he only was willing to offer $20,000 for trade-in, because of how Acuras "price at auction." This place gives car dealerships a bad name! read more

Terrible service! Upper management is a joke. Extremely rude and don't keep their word. Do not recommend buying a car here!!!!!

I give this place 0 stars. I went to this location for a simple oil change like I have done so many times before. The female greeter was unprofessional and rude. I was taken aback with her negative attitude. I have never been so disrespected like I was by this human! I will never go here again because of her. There are too many other oil businesses available in the Chandler/Gilbert area to put up with this! Earnhardt Service Dept: you need to do better. read more

Great experience at this dealership. Highly recommend working with Rick Guevara. The sales managers Payton and Manny were excellent as well. read more

As an update to my review. I received a very respectful phone call from Luke and am very appreciative of the time and effort it took to communicate with me. read more

Let me start by saying James Botos is amazing! He took my customer service experience with him to another level. I ordered a 2022 Dodge Scat Pack in March and James was helping me with the process. He informed me every time I had a vehicle update and was ready and willing to answer any questions I had. So I live in California but had my car shipped to AZ. Yes, I could've went to a dealership in California but every sales rep I spoke with, was trying to add more money to the vehicle and was also telling me of all these services that was mandatory for the vehicle that I had to purchase. I knew they were not being honest so I took my business elsewhere. James and his team I felt were the most honest out of the 10 dealerships I spoke to. That's why I chose to give them my business. If I'm ever in the market again to by a vehicle, Earnhardt will definitely receive my business. read more

Earnhardt Chrysler Dodge Jeep Ram - Auto Parts & Supplies Near Me - Gilbert, Arizona

The only place I will take my Dodge for service, PERIOD! If you live to take risks then take your Dodge elsewhere, but if you respect your Mopar than take it to the best dodge service center in AZ which is this one right here. I believe they are gonna give me top dollar for my RAM so I can get a new big horn or Classic as well. Because these are people with integrity. read more

Earnhardt Chrysler Dodge Jeep Ram - Auto Parts & Supplies Near Me - Gilbert, Arizona

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Absolutely love these guys! Remi and Nick went out of their way to ensure I was truly a valued customer and not just another sale. They found me the truck I wanted, with all the options I wanted, and the price I wanted in less than 2 hours. The car buying experience can be very frustrating and time consuming, but these guys freaking rock! Even the finance guy went out of his way to get me a ridiculously low APR. ----------------------------- Unlike the slimy used car sales people at [Ahem] a certain AirPark Dodge dealership, they honestly care about earning your business. I am an Earnhardt CJD customer for life! read more

Earnhardt Chrysler Dodge Jeep Ram - Kick-Ass 2019 Ram 1500 Rebel! - Auto Parts & Supplies Near Me - Gilbert, Arizona

I brought my Challenger in for an oil change and was told it would be about an hour and a half. Not a problem, there is a comfortable waiting area. Much to my surprise it took much less time than expected. My car was washed and ready to go. This was not my first time using the Service Department. I'm a returning customer. I do need to add to my experience waiting for the car the gentleman that was in the showroom talking to customers. I believe he works in sales but you couldn't tell since he was talking and greeting everyone. This guy had the best attitude as he walked around the showroom helping customers. It is nice to see people working who love what they do. Wil read more

If I could rate this place 0 I would. [UPDATE/EDIT ONLY BECAUSE I CAN'T REPLY] I want to preface this by saying that Josh has completely misunderstood anything that I said in our phone call and over this review. I did not write a review to get a "public answer" but rather to inform others who are potentially trying to buy a car from here and may have issues with their car down the line. I used to work for a company in which I dealt with insurances and making sure a customer is well informed about their policy coverages and appointments BEFORE they had to take their cars in and waste their time. A company's time is valuable, but so is the customers. So I am VERY WELL AWARE that not all policies cover everything. However, when I had originally called, I made SURE that Marvin knew what parts I needed exchanged and he confirmed with me the information I had stated. He agreed that I had them replaced and that the parts I was talking about would be covered through September of 2024. I would not be angry about this to the extent that I am, but they really want to just act like nothing happened and they did not even try to help me out the day I called. They're really painting it out like I'm unaware of how policies and coverage work when it's quite the opposite. Josh kept saying the same things basically saying "sorry this is a minor bump in the road and that WE can get over this and be better" Not once did he offer any solutions or anything. I am the one who kept pushing to even have the calls looked into because he was just remaining quiet. I had called last week asking for help and was misinformed and not treated like I'm dumb for "not knowing" my coverage when Marvin should've helped me through it properly the day I asked for help. If there's any other manager, besides Josh, or customer complaint person who's reading this, please reach out to me instead. -back to the original review- I bought my car from here 3 years ago and the only thing I asked was for them to fix the moulding on the car glass as it was coming apart. They did it and I was very happy. Last year I started noticing that it was coming apart really badly and I would try calling for help to get it scheduled but unfortunately I would be transferred to dead lines. This past Wednesday I called in again and after being firm with what I wanted, I got transferred over to Marvin. At first Marvin was very lovely and helpful and I explained what had happened and that I needed help with my car and if it was covered through any warranties, be it one I paid for or simply the dealer for the parts they replaced. He assured me that my warranty was not expired and would be valid through September of 2024, so we scheduled for the service. I took the day off of work (unpaid might I add because this was urgent for me), as this place is about a 35 min drive from me and my dad took off as as well to help bring me back. Spoke to Marvin before leaving my vehicle, even added in wiper blades to get serviced.. Everything was good until I get a call later that evening stating that apparently he looked further into it and it was "not covered" and I had to pay almost $900 for the service if I was to get it done. I was falsely informed, had he told me that call I had with him when I scheduled, I would not have scheduled for the appointment and wasted my time. I call today to speak to a manager because I firmly believe that they should've honored it as I was the one lied to. I asked them if calls were recorded and they said yes and transferred me over to speak to Josh. I explain everything to him and he basically tells me that this is a "minor bump in the road and hopefully they can be better in the future" and when I keep pressuring for him to take a look into the call I had with Marvin, he gets back to me and tells me that "unfortunately that call was not recorded" That the only call recorded was the one where Marvin called to tell me it was not covered. They only care what is better for them and not the customer. I deeply regret having purchased my vehicle from here and do not reccomend their service whatsoever. read more