Everything you would think of a stereotypical dealership. Had one person tell me the car I wNt to look at was there being detailed after a repair. Another person telling me it won't be back for 2 or 3 more days. Another phone call told me to come in the morning but the other person said they will have back in another 2 days. To bad for them as I had to buy a car that day after a week of being jacked around by them. read more

Went to buy a DLX. Told the sales person kristin that I am being cash. God was damaged and yet they did not admit it. I walked out of the dealership. I was surprised to find later that they ran my credit. When I called them I pretend they pretended that they did not. Acura told me that they indeed ran my credit. This is criminal. Beware of manager Conan. Beware of Internet guy Eric Briski. The finance department are Your cheats. I think they are selling personal information off customers. This dealership needs to be investigated by the police and close down. read more

Believe all the bad reviews. They advertise one price then add thousands in extras - Napleton experience, inspections, certification. The RDX was listed at $21,995 was actually $27,300 when we started negotiating price. Awful people to work with. read more

BEWARE the hidden fees! I am one of what appears to be many who Ed Napleton Acura has sucked in with a good price, only to find after my daughter applied for financing and invested considerable time pursuing this car, that they added $2195 in mandatory fees at the last minute. The advertised price was $11,897, a fair price for the car. As my daughter was working to finalize financing through the dealership, they let her know that there was a $1395 Napleton Experience Package fee, as well as an $800 fee for the Safety Inspection they had already performed. This feels to me like a scam. Honest, reputable businesses do not need to resort to tricks like this. I recommend avoiding Ed Napleton Acura. read more

I was looking at purchasing a car and we stopped in and talked to Norbert. He showed us everything he had in my price range. He even called me a few times to let me know what else he had after we left because I did not purchase anything that day. I ended up not purchasing an Acura but I recommend talking to him if you are looking for one. He doesn't jerk you around and he's very helpful. read more

DON'T BUY a car for this dealership! I have bought many cars over the last 20 plus years and this is by far the worst experience that I have ever encountered. I have had similar issues that all the other reviews mention from sales to finance The biggest issue is that I purchased a use vehicle in March of 2014. It is almost august and I still do not have my license plates. This is all due to their ignorance and Incompetence. The management could Care less about there customers. I have spent way to much of my time tracking people down at this dealership. Four months of talking withy the dealerships title department and general manager Wil. Worst experience ever DON'T buy a car from this dealership. read more

Revised 12/6/2014 After going to the dealership a few more times (since both of the service managers left) things actually have improved. Oil change was a very quick turnaround, promptly taken care of after pulling in, and overall satisfied. A-Ok but nothing more. Service department - The service specialists are great and a pleasure to talk to. The waiting room is good with a decent TV and drink amenities. But the service takes way to long. Oil changes take 2 hours and if they are finishing up r to wait another 25 minutes. Would strongly suggest not taking a lunch from work here for simple jobs. Trust in a local mechanic or take it thru the oil drive thru (but bring your own filter). Such a drag since I enjoy seeing the service guys 4 times a year. read more

I purchased an Acura RDX 2014 from Napelton Acura. I worked with Ted Saras via internet sales. It was a very easy, smooth and pleasurable experience. I highly recommend buying from them. I shopped 4 other dealers and could not get near as good of a price as I did from Napleton. read more

Communicated with salesman over text and email about new car. Says they will send over figures via email and then texts back they won't because they believe are being secret shopped. Whatever. Lost a potential customer. Also claims they can't send over Costco numbers over email. Except we we weren't talking Costco numbers read more

I made an offer on a used kia, saturday morning 10/28- the offer was accepted, i could pay either cash or finance. they even wanted me to fill out an credit app, i did. my credit is over 700. I told them i'm ready to give you a deposit, ready to buy the car. Eric, said the management " it was accepted", verbally the man accepted,(eric internet sales manager) , but really bizarre behavior, i could neve get anything in writing, i called, was told they are very busy, will get to you shortly, but got nothing but the run around, i never got anything, from them, the entire rest of the day. Be very careful with these people, they do not honor their word, don't believe a thing they tell you verbally, get everything in writing-"if you can", I never heard a thing from them after they accepted my offer, if they didn't want to sell the car, why did not they just simply say so, instead they play games, they do not honor their word. I thought i bought a car, i guess, i have nothing. Michael J. read more

I did not have a Yelp account but decided to create one just to give a negative review of this dealership. In short, they are liars. They certified pre-owned a car that had been in an accident, told me not to worry about the CarFax due to their inspection, and when I went to sell the car a few months later I found out how dishonest their appraisal of it had been. Second, they used fraudulant information in the extended warranty which caused me to lose the pro-rated balance I was owed upon selling the car. When I went to confront them I was passed around their finance dept (including the GM of the dealership) and never called back despite several follow up calls on my end. No professionalism whatsoever. I doubt that I'll buy an Acura again - not that its a bad car, it just wasn't for me - but I sure as shit will never recommend that crap dealership of two-faced, spineless scum. Do yourself a favor and get an Audi. read more

This is the first time I brought my Rdx here for a service. The staff in the service department is hands down the best I have encountered. They are far from the typical service staff that you find in any dealership. I expected to come in, be greeted with a smile then wait double the amount of time I was told and have people constantly coming back and forth telling me what other "extremely urgent" services I needed. This experience was the complete opposite. I wasn't hassled into getting services I didn't need and was out of there at the time I was told. I have other Acura dealerships that are 15 minutes from me but this was well worth the 40 minute drive. read more

I came there the Saturday after Thanksgiving to test drive an RDX and perhaps an MDX. The salesman (Dennis) was not on his game. Long story short (and I will give the long story) is that he just did not give me his time of day. When I first walked into the dealership, there seemed to be a fair amount of business going on, so it took a while to get a salesperson. When a salesman did come for me, I explained to him what I wanted (test drive), he asked me for my DL, which was fine. He takes it, comes back and asked where I live (which no other dealership asked). He goes away and then comes back asking why I don't live where my license says (I work far from where my family lives, I registered where I work because I'm there 5/7 days a week, but my home is where my wife and family live so that is where my life is centered), he then asks LOTS of questions like I'm out to pull a con. What do you do? Why don't you live with your family? Why are you looking for a car here? What does your wife do? Who is buying a car? Geeze, I just wanted a test drive and I'm sure you'll be riding shotgun. I'm here on holiday, it's not like I *have* to shop my local Acura dealership, or should I??... Any rate, he said he'd get me an RDX first, give him 10 minutes. He took 20. We go for a drive and the first thing out of my mouth, "tell me about this vehicle, dazzle me." He said literally a few things about the car instead of the whole 9 yards. I had to push him to tell me about its options, its warranty, its maintenance schedule, its popularity, and if the dealership was running any specials. He was more intent on social chit-chat then about the business of selling a car. From that, I find they're having an awesome month, probably the best ever. That should have been a red flag for me as far as customer service. Any rate, we get back, good test drive. The car felt pretty good. I told him during the drive that this vehicle was competing with BWM X3 and 5, Mercedes GLA, and Volvo XC60 and 90 (he didn't even say much in the way of convincing me why I should buy a Acura). So we get back, I told him that I'm running out of time and I won't be able to testdrive an MDX. Can I just get your card/contact info? he said 'yes', but he left me to attend to other customers and kept me as a hang'er-on'er, "I'll be right with you!" Unreal! After a couple minutes, he's with at least two other customers, can't you just give me your card first?? That is a poor handling of priorities, Dennis. I just walked out of there and as I'm about to pull out, he ran after me with his card, trying to slide it through the window crack. Seriously?.. Maybe you're having an awesome month, but you really fronted an impression of just not caring because a sale from me was not necessary. You basically blew any chance your dealership had. read more

Best car buying experience ever. I worked with Ted Saras via email, and got a great deal on a 2013 RDX. He's a straightforward guy who's passionate about what he does. I'm very happy with them, and should I buy another Acura, I would go right back to Ted. read more

This is one of the best acura dealer araund chicago area, fast and cheap thx.....for sure I gonna keep going to theseme location all the time read more

Service Dept. review only: Ed Napleton-Elmhurst has an awesome and accommodating service department and staff. I bought my 2013 TL there and have only gone there for service. My car has always been ready when promised, and they never push for extra services I don't need. read more

Highly recommend Napleton's Acura..excellent service on my 2004 MDX...competent and timely service. Todd in Service was helpful and efficient. read more

This is only the second time over the years I have taken the time to write a review because I felt so inspired to do so. Not that I have not been misled or mistreated by many other companies over time, just not so much so that I felt it practical or worth the time to write a review. Napleton Acura, made me take the time. I called about a used 2012 Mercedes SUV that Napleton Acura had advertised on the internet on a Wednesday night in June. The salesman went back and forth about the details of the car with his manager several times to get the information I needed about the car. Based on the fact that the car was Black (which I was looking for) and the price he quoted me of $50,750 for the car, I told him I was on a very tight schedule the next day, but I would show up at his dealership at 9AM and told him to please have the car cleaned up so I could see it and any flaws it might have. I also asked him 3 different times to verify the price and he came back at $50,750 each time. I even asked him "Just a little below $51,000, correct?" He again said yes. The question I would now be asking if I was reading this is "Was this price SO low for the vehicle that I should have known it was incorrect?" No, in fact there were 3 other very similar vehicles around the country on the internet priced BELOW $52,000. My thought was that if I could buy the vehicle here locally, I would save the shipping charges which would be about $500.00. A fact I distinctly told the salesman. Wholesale on the car according to the auction reports was about $50,000. It is NOT unusual for an off brand dealer to offer a used car a little above wholesale to move the car. In this case an Acura dealer selling a used Mercedes. It saves them the cost of shipping a car to the auction and the cost of several hundred dollars in fees to pay the auction company. Plus, you never really know what the price at auction will be. The old bird in the hand is worth two in the bush theory. I arrived the next morning at exactly 9:00AM as I stated after a little over an hour drive. The salesman greeted me with the fact that one of the managers took the car home the night before even though he had told him he had a 9:00AM the next day showing of the car. He continued to inform me his manager hadn't as of yet arrived back to the dealership with the car but I was assured he would arrive in the next 20 minutes. 45 minutes later he shows up without a word to me or apologizing for his inconsideration or tardiness. On top of that, the car is not Black as stated, but Blue. They quickly run the car through their quickie car wash that doesn't dry the car so it is hard to see the scratches on the car when wet of which there were a quite a few. A quick drive of the car revealed the car had a very bad pull to the left. Even though I was assured the car had gone through Napleton's rigorous 120 point inspection. I told the salesman that that must have been point 121 and that is why they didn't fix it. Anyway, after all that, the manager drops the bombshell on me that they are really asking $57,500 for the car...not $50,750, but they would sell it to me for$57,000. I questioned the General Manager about the over $6,000 discrepancy in the price and his attitude was basically "it is what it is". His, and the managers 's ATTITUDE is more what this review is about more than anything else. I understand mistakes are made but No, "Sorry we made you waste your entire morning. No, Sorry we told you the wrong color of the car. No, Sorry my manager took the car home overnight and made you wait on HIS schedule. No, Sorry the car was not cleaned for your inspection that we said we would do. No, Sorry we made a mistake on the price. No Nothing! Nope, just business as usual I guess at Napleton Acura, and THAT is what is scary about this dealership. I have purchased several hundred, yes that is several hundred cars from dealers in my lifetime (most all used) and if you have ever purchased a car from a dealer you come to expect some of their shenanigans. However, it's as if Napleton Acura went out of its way to be overly obnoxious on this deal. Conclusion? The dealership is one...really inept. Two...really deceptive. Or three... very uncaring. In the business world none of these three are an asset. Unfortunately, in my personal experience today it appears Napleton Acura has a little of all three. read more

After finding the car I wanted, and the fair price I knew I should pay, I was more than disheartened after going to three Chicagoland dealerships and finding them unwilling to negotiate. Sam and Phil at Ed Napleton not only met me at the price of the car I wanted, also giving me extremely generous terms on my trade, they set me up in a rental car while my new car shipped to the dealership! They gave me great financing terms and made car shopping a pleasure instead of a haggle, hassle, bs-fest. I highly recommend you try this dealership first instead of as a last resort. You will save yourself a lot of frustration, and drive away very satisfied read more

Let me start by saying how usually it's a pain to go to car dealers & get harassed & ripped off! Not here! My whole experience was GREAT! My sales rep Bobby did a fantastic job being patient with my wife & I who are expecting our 1st baby. We wanted a safe vehicle & got it. They were very fair on the price & our trade-in. I would recommend this place to anyone. Make sure you ask for bobby though. He's as good as it gets read more

Great service, friendly, funny and precise. Fantastic car buying experience as well- extremely helpful and knowledgeable.

We went to this dealership to look at new Sorrento's. Justin was our salesperson. He told us he loved his job and it came through in his sales approach--He was honest, sincere and not desperate to make a sale. When we told him we had our credit checked and considered a tier 4 he was honest as to what our expectations should be. We ended up buying a used Veracruz from a different dealership rather than the Sorrento for financial reasons not related to the interest rate. A good salesperson is the most important factor for a good car buying experience. After deciding on a different option my wife and I were sad that we wouldn't be working with Justin. read more

This review is for the service department (tech was Nick G). After another service company performed poor service on my car causing extensive damage to my brakes. Acura shown much concern with the issue, I was given pictures and a great report on the damages, which helped have all info ready. Also, dealt with the other company's inspector and fixed the issue. I'm pleased and feel confident that I'm now driving safe in my car. Great job with communication and very pleased with the work! read more

Great service and can do attitude to make deals happen. Both Andrew and Margaret were very helpful evey step of the way read more

On Saturday I test drove an ILX Apex Acura and was happy with the service Wade provided up until we got into negotiations. I knew what I needed to spend to stay within my budget and was ready to pay in cash. Wade proceeded to type up a deal which brought the cost up to $29,000.00 for a vehicle priced at $23,990.00. He gave me the sales pitch of certifying the vehicle & paint protection ect. I told him I wasn't interested I just want to purchase the car give me the sales tax, license & registration fees so we could move onto the contract and close the purchase. I did try to negotiate the price of the vehicle but he said the internet price was the best price and would not come lower. FYI, the vehicle price was a fair deaI not a good deal but was willing to pay the internet price because I liked the car. He asked what was my figure to go through with the purchase I said $26,293.51 which is the price of the car plus sales tax, doc fee, plates and registration fees. He proceeded to tell me he was going to check with his manager which I believe his name is Rich. He came back and said my manager says the price is $27,000.00. I said come have him come talk to me I'd like to understand how he is coming up with the figures. So Rich came over and tells me I did something wrong in my calculations and refused to give me a break down of how he figured $27k. He turned to Wade and said " you saw me calculate the numbers". What I should have responded was " who's buying the car me or Wade? but didn't because I became so upset he wasn't willing to show me the figures I just called off the deal. I can't believe Rich the "manager" had the audacity to tell me my calculations were wrong when he didn't even bother to ask how I came up with my figure and to top it off chose not to explain to me how he came up with the $27k. I did receive a call from a manager today following up on my experience so I relayed what occurred. Be careful and make sure you take the time to review all the fees and do your own calculations so you don't get ripped off. It's really pitiful they lost a customer over $700.00. Granted it's not a lot of money but why should I pay more just because Rich decided $27k was his price. Found yelp had many people with the same experience I had. Seems this dealer uses internet pricing to bring you in then come negotiation time they try to scam you. So happy I turned down the deal and walked out! read more

Kyle is the nicest guy!!! Just bought a 05 Acura TL and the guy to see is Kyle! He works with you for you and has the best personality. Im not the easiest person to deal with but Kyle made my experience a great one. read more

Today is Monday, I receive a call from One of the sales associates on Friday and again earlier today to come in and get an appraisal on my vehicle. I called and made an appointment for today at 6pm. I arrived at 550 and checked in with the Acura department front desk. No one had any idea I had an appointment, I finally told them I am here to see Joanna. I was told they be right down. I waited in their waiting area for 30 minutes and no one ever came to see if I needed any help. I am very disappointed with my experience. I had previously bought a 2008 TL and 2010 MDX which I wanted to get appraised so I can upgrade but I will be taking my business else where. I am sitting in the lobby writing this review and still no one has came to speak to me. read more

BUYER BEWARE!!! I was interested in a couple used 2018 Souls they had for our daughter's first car. They were fairly responsive over the internet and I set up an appointment to look at 1 that interested me with the intention of purchasing that same day. When it came time to negotiate I was basing a cash price based off of what they had it listed for and based off another 2018 Soul with the same trim but 2000 fewer miles which they also had listed but sold the day prior. There was no counter offer...just a handshake and I was basically shown the door. I had an hour drive back home and I let them know that if they changed their minds they could call. When they did, I was told that their best price was $2500 MORE than they advertised it for!!! They said they were going to certify the vehicle and add some sort of "experience" package (years worth of oil changes/tire rotations/car washes) at their dealerships. I told them I live an hour away and I didn't want the additional products (25% the price of the car initially). They then told me that they can't sell the car for what they have it listed for. And the salesman that I was dealing with was a nice enough guy and I'm sure he means well, but he came across as condescending and tried explaining to me how a car sale is supposed to work...like I've never purchased a car before. I don't remember his name (the only salesman I've worked with over the last 30 years that HASN'T given me his business card) but I've listed the 3 most probable gentlemen below. CLASSIC BAIT AND SWITCH!!!! BUYER BEWARE!!!!!!!!!! read more

So today we went to Napleton Acura/Kia in Elmhurst. What a really bad experience. They advertised a 2016 Kia Seranto on line on their web site, for $20,700.0 certified. They also advertised 0% financing for 48 months on all certified cars. We go there and we are told now that it is an additional $2000.00 to certify the car, and an additional $1300 00 for maintenance warranty. I asked why do we have to pay an additional amount for certified car, or warranty when the car still has the manufactures warranty. They claim that they put a lot of work into servicing the car to make sure it is in top shape. They flatly refused to wave these fees as we said we did not want them. Then we came to the financing and their site advertised 0% financing for 48 months. They said that that was last months offer, well this is 9/12/2018 and it was there when we went in the sales rep printed it out. Then they claimed that their IT department was suppose to change it. BSSSSSS! I told them they have to honor it as it was advertised they refused. As we were speaking they had the IT department take it down, but not before the sales rep printed the advertisement. UNDER NO CIRCUMSTANCES would I buy a car from this Group. Another issue, when we walked in there guys were by the door smoking and we were overwhelmed with smoke when we walked in. This is a violation of the health and safety laws. My husband has sever COPD. In a nut shell no one there showed any care or concern on either matter. Do yourself a favor stay far away from this Group. read more

Stay away from this dealership. Not conducting business deserving of the Acura brand. No follow through on promised pricing through Costco buying program, despite multiple requests to several sales and dealership representatives. High pressure seems to be their mo....not worth the time spent driving to Elmhurst. read more

Con artists - avoid. Like others had said in their reviews, these people practice false advertising and bait & switch tactics big time. They advertise Certified Pre-owned cars (CPO), but once you walk in and ask for the price, they will add "certification fees" and preparation fees of over $3K. Guess why they don't give you out-the-door price over the phone or email? If you like old-fashion, full-hassle car buying experience, this is your place. For the rest of us, there are better places to buy a car ...and btw, if you trading in, fully expect that they want your car for close to nothing. I already blocked their spam, but I wish cars.com allowed me to exclude Ed Napleton from their searches. read more

Complete and utter bull, real small dick energy in this place. Before you go in, email and ask for the ALL IN price out the door for tax, title, and license fees. They of course won't quote you that because that would actually tie them to telling the truth. The sales guy Mark came off as a decent human being at first and at the end of the day probably is, but just watching the story come unraveled in real time when I asked the question, wait, what was the price for the car that you are now trying to run financing for...they couldn't give me the price, because they were still cooking up that number in the back room. Real sleight of hand BS going on, fast talking, writing on paper in green markers like that is even legible or legit, including taxes on top of the doc fees and licensing fees, when those are paid separate from taxes, taxes should be paid on the SALE PRICE of the car only. Also Taxes on cars aren't 10.25%, that is the sales tax for a shirt at Target in Chicago but good old Mark will say that is the tax for the car (and include that tax to ALSO calculate against processing fees, license fees, doc fees- etc). These guys also make up fees like processing fees, and all this mumbo jumbo like inspection fees- and it's like- a car is the sales price plus tax on that SALES PRICE, then you pay title, license fees separate. Should be no other fees- and the TAX should only be on the Sales Price. A car online at 32,995 was talked up without any paperwork to 39,150. All in, tax title license should be no more than 10-11% of the sales price on the car...so at most, that car should have been out the door at 36.5K. Fast talkers, don't ever give them the range of the price you are looking to pay per month, they literally will run your credit and back into the final price of the car based on what you wanted to spend per month. Total shenanigans-even put a piece of paper in front of me to see if I'd sign so that I couldn't SUE them...like what are we doing here? I feel really bad for the fact that these guys rip people off time and again...just complete waste of time- and if you catch them in their BS- they'll just ask you to leave instead of being upfront and owning their chicanery. read more

0 stars for service department from the Kia side of Ed Napletons. They offer lots of services but very disappointed in the results. 5 stars for selling. I bought a brand new Kia Soul in 2013with no problems. read more

drove 3 hours to buy a van that I was told to be in excellent shape. When we got there it was in average at best. Talked to salesman to see if they would do better on price because of condition and the sales manager came out and said that's the price plus I needed to pay for a warranty I didn't ask for plus repairs they did to the van. I said no, then the general manager came out and show me pictures of the van and points out on the right front bumper you can see the paint peeling off. I told him I don't want to call you a lire but the paint is peeling off on the left side plus there is mold growing in the stow n go and asked if he would like to see the van which he refused and walked away. If you want to buy rough vehicles for top price they are the place. read more

your online appointment on your website not working. person i talked to about making appointment had to work with and very hard to understand also felt like i was talking on a cell phone very bad kept bracking up . read more

Unbelievably disappointed in sales technique. Here's the story. We went to the dealership a couple of days ago for my daughter's first car. She had been researching cars, and found a Kia Soul and CRV there. We drove the CRV, and then told the sales person that our upper limit was 13. So he said that there was one really good possibility - a Kia Soul for 10.5 - two years old, low miles. We drove it, she liked it, and today she went back to buy it. Once there, we discovered that there was a 1,300 dealership fee, a 2,000 recertification fee (basically for telling us that the waranty was still good, and additional fee for more coverage, and so on and so on, making the total price of the car 40% more than the sticker. Negotiations were made, down to 13,800, when after wanting to remove the recertification fee (as it's not needed to honor a waranty, btw) - we were going to take it if it could get down to 13,500, so when the sales guy went in to talk to his manager, he came back and said, "our lowest price is 14,995." Which meant that he had not been talking to his manager or they simply wanted us to leave. The car has been on the lot for over two months now, where it will remain. Anyway, the really horrible part of this was this was my daughter's first car buying experience, and she really wanted that car. But now she knows that there are unethical, manipulative, just plain dirty people out there. I was hoping that this would be a good experience, but it was simply terrible. read more

Consumers beware, After hearing a noise from my car that sounded weird and unknown, I brought my car to the dealer since they know their cars best. Ed Napleton Acura of Elmhurst charged $150.00 for a diagnostic check, checked over my car and in a short period of time told me that my car needed a new engine. Not that it might possibly, or the findings were inconclusive, but that I NEEDED a new engine! I had to pick it up the following day because I couldn't make it back the same night and was in no way financially able to do a job of that cost. Now the car has been there over 30 hours, and the evening service man hands me the bill and aside from the $150.00 cost, the findings part of the bill is BLANK. The service man had no explanation for the blank paperwork, or even the mechanic's findings stating the tests they performed to determine I needed a new engine, so I said I wasn't picking up my car until they did. Had to take another night off of work to go back the next night and pick up the car. Paid the $150. and I left in tears. Decided to contact the dealer where I bought it, as I had only bought it 8 months prior. They were surprised to hear of the findings and wanted to inspect the car themselves. Their findings WERE MUCH DIFFERENT! It turns out I didn't need a new engine, the noise was from the timing belt getting loose and flapping around. I was utterly shocked. I knew the timing belt should be replaced around 100,000 miles, and the car had just reached that point. Napleton Acura should have known this too. To just jump and say that the car needs an engine is beyond comprehension. I brought the findings back to Naplketon Acura asking for the diagnostic fee be refunded as they misdiagnosed my car. The service man after looking over my paperwork had no explanation as to the inaccurate, excessive diagnosis, stating the mechanics there have over 20 years experience. How disheartening is that. To give this type of service to customers, particularly unsuspecting women is inexcusable and needs to be known so this doesn't happen to anyone else. As of this writing the Service Manager was not willing to work with me to make this right, and the owner never responded to the voice mails I left. I was just asking for the diagnostic fee be refunded because they misdiagnosed my car, and for an apology. Not too much to ask. Please share/ forward/ email this to everyone you know. This is the only way we as consumers can look out for each other so this doesn't happen to you. I will never go back. read more

Wow. It can't get much worse than this! Our salesperson, Wade, was FANTASTIC! but I can't imagine he'll stick around there for long given how terrible the service department is. I can overlook the service rep referring to me as "The missus" when talking to my husband, or even not being given a loaner car when they had my car for an 8 hour service appointment but when you wait on hold for 20+ minutes trying to find a service rep repeatedly then get transferred to voicemail, get NO responses to voicemails and emails to service reps AS WELL AS THE SERVICE MANAGER, I don't think it's ok. My 2019 MDX was in multiple times for the same issue, and I understand that sometimes it's tricky to diagnose a problem, but when it became apparent that they were holding on to my car for up to 10 days with zero communication with me, told me that they were trying to reach the Acura rep but couldn't get a hold of him, were waiting for Acura engineering but never got a reply, I was getting quite frustrated. After much waiting for an answer I emailed Jose, the service manager and he responded that they didn't know what to do so I should reach out to Acura Client relations. Really?? I bought the car from you and now it's up to me to figure this out? I'm done. Bringing my car to another dealer and will not be back to Ed Napleton in the future. read more

We were pleased with this dealership until we learned that we were conned. We purchased an Acura RDX in Dec. 2015. Connor (we were his first sale) and his manager whose name I can't recall sold us an extended warranty for exterior and interior protection from Xzilon (5 yr warranty). We specifically inquired if "chips" were covered since the vehicle is driven on the expressway a few times per week. We were ASSURED that chips were covered. - Just contact Xzilon and they will take care of everything, we were told. Now that the vehicle has quite a few chips we contacted Xzilon in January of 2019 and found out that we DO NOT have coverage. Our name and vehicle is not even in their system. Ed Napleton took our money in December of 2015 and never completed/filed the paperwork with Xzilon. We called Honda Corporate Offices and were told to contact the dealer again and request a refund. Not only did Connor & Manager of Ed Napleton misrepresent what was covered, they took our money, DID NOT provide the service promised, and REFUSE to refund our money. BUYER BEWARE - we are looking to purchase a TLX but would NEVER AGAIN USE ED NAPLETON IN ELMHURST. read more

Got a mdx from here, great people over there, Wade is very knowledgeable about the car, gave us a good price, loving working with them, will be back for 2nd car for sure read more