I walked into the store to order a 6 count chocolate covered strawberries and the service was amazing. Juri was the one that took my order and made it quick. She gave me the biggest strawberries ever! They were so pretty in presentation and they were delicious! Thank god for Juri I've had bad experiences in the past but she changed the experience for me. I will be coming back to this store just for her. Thank you Juri! read more

It was a busy Friday afternoon, and I was helped by Bertha. I'll continue coming here simply because of her excellent customer service. She was working alone, clearly busy, and could have easily been overwhelmed or short with customers--but instead, she was incredibly kind and patient. My treat is a gift, and I'm confident it will be wonderful because she made it. read more

we had a horrible experience with this location. we sent an order to my daughter for her bday. the cupcakes (the most important part) were missing. there were other issues with the quality of the product, but all I originally asked for was a refund on the cupcakes. we have spent over a month and multiple strategies trying to get a response from them. ZERO!! we finally had to dispute it with my credit card company. so disappointing. use door dash for better service. read more

Placed an order picked the date to be delivered for a Special occasion (Holiday) item was not delivered. Tracked order and showed out for delivery which was not true! Called store left message after hours didn't get a call back this morning. I spoke to someone named David and told him the order was never received, his response "okay". NO it's not okay when you spend a nice chunk of money and attending dinner at someone's home and nothing shows up! I asked why it wasn't delivered and he thought for a minute then claimed computer malfunction. I told him that's a lie and just an excuse which he did not deny. He had the audacity to ask do you want it delivered today!!!? Yes of course I do!!! I didn't give you money for nothing. I didn't get an apology, can I give you a partial refund or anything!!! Or admit you screwed up!!!! Because of this stores complete lack of common courtesy I will not purchase from them again and see that anyone I know doesn't as well. David and who ever runs this store should be embarrassed. read more

David at edible arrangements. Made sure my delivery was delivered by a particular time that I requested. It was the most amazing experience I have encountered with any gift delivery service I have ever ordered from. He went above and beyond. Thank you, David You rock! I highly recommend the Melrose edible arrangements location read more

This place is a scam...no other way to put it. They exist only to get your money. They don't deliver what they promised and they don't deliver when they promise. Here's what happened: I ordered my girlfriend a Valentine's Day celebration bundle on Feb 13th and paid $17.99 for shipping ON VALENTINES DAY Feb 14th. They don't deliver on Valentine's Day so on Feb 15th I call all day and no one picks up and no one calls back despite me having left a message. Since I'm not in LA, my girlfriend goes to the store and asks for a refund. Apparently the store looks like it's closed down and no longer in service. The only employee there apologizes to her and several other angry customers. He claims he was instructed to not make any more arrangements and that he can't give out refunds, so instead he starts handing out stuffed animals. On Feb 16th, they decide to deliver this sad excuse of a edible arrangement: a bouquet of kale salad with some strawberries on sticks, some of which were dipped in chocolate with sprinkles. Check my pictures and tell me if that is what I ordered! Definitely not. Luckily, after realizing that they had not delivered what was promised and had not offered a refund, I disputed with my credit card so that this store won't see a dime out of this transaction. I recommend other victims to do the same. read more

Edible Arrangements - What I received - Gift Shops Near Me - Los Angeles, California

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David came through!!! Unfortunately, I was unaware that the free dozen chocolate covered strawberries on a birthday aren't given on the first time. However, first time, app users get freebies, yummy cheesecake read more

Edible Arrangements - Freebies for my mommies B-day - Gift Shops Near Me - Los Angeles, California

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They don't know how to properly dip strawberries into chocolate. The parking lot is too small.

This location is the best Edible Arrangements I have dealt with. They delivered within the time promised on a Saturday and they also fixed my order from the confusion I have caused. David was friendly and patience helping me with my order, even when it was near closing time. He did not rush me and assisted me with care! Great customer service!! Thank you!!! read more

Zero stars for this dung pile of a business Ordered (on 5/4/23 mind you) a Mother's Day gift for a first time mother. Deliver requested for 5/12. On 5/12 we get a delivery failure but no reason. Recipient was home all day. Called Friday night, several times Saturday, several times on Sunday. Left messages with no return calls. Called corporate - 3 separate incident numbers. Corporate never got a return call. You really would be better off taking the money that you would spend here and flushing it down the toilet. You would likely get a better response. These people are either closed, ignorant, or simply do not care. Don't choose them to deliver your important gift. They flat out suck. Corporate is no better. Why they would not have instructed a different store to rush this order to save the day is beyond me. Until now, I ordered Edible Arrangements for all of our gift needs. I will never spend another dime with them. Avoid them by all means. read more

David has amazing customer service!!! Extremely nice and kind and very patient, I must add!!! He helped us set up our app and told us all about their current promotions. He wished my aunt a Happy Birthday and even took a pic with us!!!!! Defintely recommend this location, they've obviously taken the time to train their employees properly!!! We will be coming back! Thanxx David, God bless read more

Edible Arrangements - Free cheese cake for downloading an app yes please - Gift Shops Near Me - Los Angeles, California

David is SO helpful & very kind. If ordering from Edible Arrangements, please order from this store!

I placed a delivery order on 2/26 to be delivered the next day. Not only did I receive free delivery, but it arrived on time. After reading the reviews, I was shocked because my experience was the complete opposite. Many stated that they didn't get their order and that customer service is terrible, BUT that was not the case for me. Although when calling the store, no one did answer, I did, however, get a call back in a reasonable time frame. David was very friendly and accommodating. I ordered butterflies and flowers and got exactly what I ordered. I hope that this review encourages you to place that order for that special someone. read more

Edible Arrangements - Butterflies and Flowers - Gift Shops Near Me - Los Angeles, California

I ordered a bouquet of flowers and a box of chocolate covered strawberries to be delivered to my wife for our 15th wedding anniversary. I never received any updates unless I called and when they delivered, they only delivered the chocolate covered strawberries. They never delivered the flowers or updated me on the flowers. I had to call multiple times for updates only to see a refund for the flowers. While I do appreciate the refund I would have rather had the flowers delivered. I will not be using them again. read more

I wish I had read the reviews about this store. I love Edible Arrangements in New York. Ordered online at this store on 5-4-23 for delivery on 5-12-23 and nothing has been delivered. ADDITIONALLY, the call center is useless. Have a case id to no avail. Seems to be a pattern with this store RUN!!! No phone call, no text, no email and signed up for all. No customer service all the way around. Ordered early to avoid the Mother's Day rush. DO NOT BOTHER!!!! Spend your $$$ elsewhere! p.s. Three weeks from the date of my order, I received an email stating that I would be receiving a refund. No delivery, took my money, DISGRACEFUL!!! read more

The workers there are very kind. He Offered us a sample of the pineapple dipped in white chocolate ( super yummy.) Definitely recommend this place. The strawberries were really delicious! read more

I don't write a lot of reviews, but today, I received excellent service that was worth me taking a timeout to write this!! I ordered an arrangement to be delivered at the 11th hour! The delivery was to go to a business establishment, which was hard to access due to road blocks. Carlos went above and beyond to call me and the establishment to figure out a way to get my gift delivered. I also received calls from David who kept me posted on what was going on up until it was finally delivered THE SAME DAY!! Thanks guys for going the extra mile!! read more

Purchased online, product as described, fresh fruits, arrangement looks good.

My boyfriend had gotten me a couple of things from edible arrangements and while the bouquet of fruit was nice I seen that the chocolate covered strawberries were all rotten , or imperfect I guess you can say. Is was disappointing because I was looking forward to those. Almost every one had blemishes I couldn't eat any of them because I didn't know how old they were. Looks like they take the old ones and dip them in chocolate to still get rid of them Check your chocolate covered strawberries before eating them or try to request fresh ones. read more

I ordered same day delivery. Two days later the order has not arrived, the store doesn't answer the phone, and I drove by to find the store closed during the open business hours listed on their door and online. read more

I came here to pick up some chocolate dipped strawberries that I had already payed for since 4hrs prior picking up it was a surprise for my wife and I was about to take them when I saw that the strawberries where old and did not look nothing like what I have purchased before and then the young lady that was at the front desk assisting was nice at first but as soon as I asked her about the way the strawberries looked and I told her that I wasn't going to take them she told me to get out of the store and I asked her to give me my refund and she said she wasn't going to that I had to call the next day to get my refund edible arrangement needs to send there employees to customer service classes and then at the end she say I don't need this sh** I get payed the minimum get out . Old strawberries and to top it off bad customer service disappointed read more

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Came to the store to pick up my online order to find out that the store is CLOSED!!! On a work day during their working hours!!! Date, time & address indicated on my order confirmation! Customer Service on the phone told me that my order was transferred to another store for "unknown reason". Drove to another store. When I expressed my frustration, the manager told me that it's my fault, because I didn't pick up the phone earlier (from unknown number). Interesting Customer Service skills. Not ordering from them again. read more

still waiting for a delivery for mothers day that should have arrived on 5/13/23. not only has she not gotten the arrangements no one answers the phone nor calls you back. i'm far from this area so i can't go to the store to check but this is the worst! read more

This store is not worth a 1 star rating... Very dissappointed on my first experience at an Edible Arrangement store. It took me many days to decide whether I should order or not until I finally decided to order 2 mother's day gifts online. I knew I was not going to make it on time for my 3pm pickup so I called in at 11ish to advise the staff of my situation. I asked to come in earlier but due to COVID-19 they said no since they are enforcing social distancing. I then asked if I could come in later they said yes, but then it dawned on me that their business hours is from 9 to 3pm. I asked to reconfirm their business hours and they confirmed they were open until 5pm. I show up at 4:30pm, doors are locked...I was super disappointed but not worried at all. First thing the following morning, I go in and ask for my order. She tells me that my 2 items got resold, the tone she used was like it was not a big deal... In awe...I got super upset but kept my cool, fuming inside, I asked why. The lady assisting me did not provide an answer but said that someone called me. The call I received did not say they were reselling my items. My reasoning is, you charge my card, the items are mine. I've been in the hospitality industry for 20 years, I know for a fact the staff from this particular location handled the situation poorly. I do not wish anyone to go through what I experience today ( Mother's Day). I EXPECT A FULL REFUND SOON Edible Arrangements on Melrose!! read more

I wish I looked at Yelp before I made a purchase. I paid extra to have same-day delivery yesterday, and nothing ever came. I called customer service and they transferred me to people in another country that hung up on me more than once. I've called the business more than once with no answer or call back. Customer service is telling me that they're going to deliver it today even though I asked for a refund in which they refused, it was not delivered on the day I asked for it to be delivered on Mexican Mother's day yesterday, which I payed extra for, for same day delivery. I suggest we all report them to the Better Business Bureau because I am going to be doing it to keep them accountable. Especially after seeing how many people are experiencing the same issues. read more

I've placed an order on June 1. June 2 when it was supposed to be delivered at 2 PM they canceled my order. I didn't know that I had to track it. Not only did I have to track the order, but they do not send any sort of documentation stating they are refunding your money or that they canceled your order. The least I could've done is give you a phone call and let you know the reason why. This is a trash type of business right here and very unprofessional go somewhere else if you want your person to actually receive your order. I will be reporting this to the corporate office. read more

They NEVER answer the phone. I went in person to confirm my delivery and the next day, they didn't deliver as promised. I picked up the arrangement and did their job for them. I called the customer service line which is given to unsatisfied customers....its another machine that doesn't transfer to a live human being. It just asks you to leave a msg. read more

great customer service, store manager was extremely friendly . Store was very clean as well

It was my sisters birthday a couple weeks ago and all my siblings including myself forgot only to be reminded by her texting us, "Happy Birthday to me!" It was a Tuesday so we were all at work. So I got online and placed an order to have it delivered to my lovely sister from all of us. I picked this store because it was closest to my sister. It was already passed 3pm and my sister leaves work around 5:30pm. I called the store and requested that if they could deliver by 5pm. The person on the phone was very polite. She told me their delivery guy had just left for deliveries and she will call him so he can get it delivered before 5:30pm if possible or if I would like to have it delivered tomorrow. I told her I wanted it delivered today and she said OK. My sister texted us around 4:30pm with the edible arrangements picture and was thrilled to received it. She was very happy and thought it was beautifully made and the fruits were delicious. So I just wanted to thank you guys for your excellent and fast service and will recommend this place to others. :) read more

Edible Arrangements - Happy Birthday to my sister Terrenz! :) - Gift Shops Near Me - Los Angeles, California

Shitty manager shitty service . All you people need to go back to training and this company needs to get structure on there business . Ordered on 2.10 it's 2.15 and no one answers , no one called , had to go to location to find out they have to many orders and there company doesn't know how to run business . To top it off they were like if you want something you have to wait . IVE BEEN WAITONG FOR 5 ducking days . read more

Do not order from this store. The $161.00 fruit arrangement was molding within 24 hours and could not be eaten. So disappointing. Probably will never order from this company again since you can't trust them to use fresh fruit. I will spend my money somewhere else. read more

This place is terrible! The strawberries were good and fresh, and that's about the only nice thing to say. Their prices are so high for what they give you. They're not the nicest staff. I had a very specific order, because I wanted a bear to give my girlfriend as a present and I showed up and they didn't have any. The location is also terrible!!! Impossible to park, and I almost got backed into. They also don't care about Covid. Went in there and the women was touching everything and not wearing a mask. read more

I'm a recipient. My bf placed an order on 2/8/2018, a WEEK before Valentine's. I did not receive anything or phone calls, neither did he. He carefully read all reviews on different Edible Arrangements locations, and SPECIFICALLY picked this location because the Wilshire location, which is closer to me, has terrible reviews. Without receiving any notification, his order was transferred to Wilshire location-- a location known for NOT delivering ANYTHING on Valentine's day. Is it really that hard to fulfill an order placed so early on that you'd transfer the order without contacting the customer??? Although you're not the one making his order, you are still responsible. Why even let the customer choose location if you are just going to disregard it? Who gave you the right?! My bf called HQ and the refund has been initiated and not yet received. If the refund is 1 penny less than what he paid, I am reporting Wilshire AND this location to the best of my abilities. Caution to others. Always check reviews on the EA stores closest or even remotely close to you, since they seem to like transferring orders without your knowledge. read more