Great bagels but needs more tables/ updated seating area. Confusing where line to order begins and to go waiting ends

if I could pick a zero I would. We stopped at the store off Windward Parkway. Every thermos of coffee they had out was cold. Not luke warm - cold. I asked one of the counter help to microwave it for me and she left it in for 10 seconds and it was still cold. Then after waiting for 25 minutes for our sandwich we were told they were out of the bagel we ordered so had to switch. They were out of almost every variety. this is at 12:00 on a Sunday.... Dont waste your time coming to this place. Terrible! read more

Stopped in this morning and felt incredibly welcomed by Kat. She was kind, enthusiastic, and definitely smiling behind her mask! Kudos, Kat! - Lewis (note the spelling!) read more

We placed our order and the person behind the counter yelled out to let us know that it was ready. She put the bag on the counter by the check out because we were making coffee. A few minutes later the server passed us the second half of our order missing a side of butter. We asked for it and he argued that he had already set it in the counter with the first bagel and that we already had it, which we did not. We went and sat down and gave up on getting our side of butter. The manager came out and inspected our table to make sure were went hiding the side of butter before he remade it. The food was good but the service wasn't great. Impersonal and unfriendly. For the prices charged, you expect great, friendly service. This place doesn't deliver. Also forgot to mention, we were there for an hour, they never wiped down tables or tidied up. I have attached a photo of a mess left on a table and chair that was there the whole time we were there. Another patron actually had to sit with the last guests mess, including a dirty messy high chair at the table. read more

Einstein Bros. Bagels - Breakfast & Brunch Near Me - Alpharetta, Georgia

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Ordered To-Go off the app, pay $7 for a drink to have the toppings left off. When ask for them, the manager on the bagel side asked the "manager" (Kristi) at the register to put them on for me. This "manager" (Kristi) brings a can of whipped cream, puts it INSIDE the lid and proceeds to fill the entire lid with it. When I ask for the caramel sauce that should be on top also, she proceeds to tell me "we don't do that here" getting short and incredibly snippy with me. This being the FIRST interaction I have had with her, I pull up THEIR app and show her exactly what I ordered. Then...she asks even more snippy and rude how do I want her to put it in there and WALKS OFF!! The employee who heard the whole thing comes over, takes my drink, looks at it shaking her head throwing it away, and makes it correctly. I asked her to speak to the manager, come to find out - she is one of the managers and the other snippy and rude employee - KRISTI is one also. I try to give people the benefit of the doubt, this interaction was extremely unacceptable to have with a "manager" and the WORST customer service I have ever experienced anywhere. Sure, the manager who made it right was great, the other snippy rude "manager" sadly overshadows the good she did. From other reviews I read, I am not alone with being treated poorly by the same manager. All the responses have been from a rep who clearly hasn't made the location any better form months/year of bad reviews on this same manager. This horrible manager needs to be replaced! Bottom line: Don't waste your hard earned money with this company, spend it where you are appreciated - like Starbucks. read more

Came to the Windward Parkway location specifically to get seasonal type of bagels and cream cheese (pumpkin). Were advised that they were not yet available, which was fine and fully understood. Decided to order a coffee while we were there. Approximately 10 minutes after ordering the coffee and while waiting for it, we were rudely asked to move away from the counter and on to the carpet so that we weren't holding up the line. There were literally 2 people behind us who had not even made their way to the register. 15 minutes after ordering we did finally get our coffee. While waiting for our one coffee, I did observe two other parties who had to engage staff as there were problems with their order. Have been to other Einstein locations that offer better service and with less attitude. Stay away from this one. read more

Extremely rude staff, very unwelcoming environment- I have never experienced such an insulting interaction at a restaurant. There were 2 people with my name and I got the wrong bagel, when I realized it wasn't mine and returned back to the store to get my correct order they were so annoyed and outdone that I took the wrong bagel- THEN the employee who had to "redo" my $8 bagel screamed my name at the top of her lungs. The sarcasm and attitude was beyond unacceptable. As a public servant I am appalled that this is acceptable by any business or owner. read more

This place is just not worth stopping. Their bagels are mediocre and their service is last in class. I have only been here twice, once about a year ago where we waited for around 10 minutes for literally a toasted bagel with cream cheese. This visit was to see if things had changed and they seemed to be even worse. I walked in, should have noticed the crowd of people waiting on their orders but didnt and went ahead and ordered a couple bagels and a breakfast bagel sandwich. Proceeded to wait for 10-15 minutes for the order, got down the road and realized that the bfast sandwich was missing the meat but could not stomach the idea of going back in there and waiting even longer for this type of food. I dont understand what management is doing wrong but this second visit confirmed that I will not be back, this type of service is inexcusable for food that is this simple. read more

I ordered a bagel and a cold brew shake. The lady taking my order made a regular cold brew and upon receiving it I told her I ordered the shake. She proceeded to tell me that that wasn't what I ordered (I have never had a cold brew and never intended on having one). I expected her to make the drink I originally ordered as this was not what I asked for nor paid for. She told me again that it wasn't what I ordered and told me I would have to pay for the shake that I wanted the first time. I was shocked that she would make me pay an additional $5 instead of taking the difference from the drink she made incorrectly the first time. I am not impressed by the customer service as I know what I ordered and being told that I am wrong is beyond frustrating. There was no apology or willingness for fix the order. read more

It took like 30 minutes and they gave someone else our food! It took way to long and there was HORRIBLE HORRIBLE service.

The only reason why they are getting 3 stars from me and not 0 is because the bagels are decent (for a southerner) and the customer service is normally friendly and very nice. The morning crowd doesn't really bother anyone, and the staff normally remembers your name if you come in often. Today I came in and this girl with long hair that had blue in it was insanely rude. I walked to the bathroom and the door said vacant which means its not locked (the bathroom is single stalled). This girl is in the bathroom in the mirror and turns around and gave me a look like I was insane. She than walks out five minuets later never washing her hands ( I was outside the door, I listened, it didnt happen)..... GROSS! She proceeds to be clocking herself in as I am checking my food out at the second counter and her coworker who says hi to her she just glares at right in front of me and a group of other customers. This girl should not be working in food service!! read more

Einstein Bros. Bagels - Blue haired employee left her gross hair in the bathroom after being rude to both me and a fellow employee! - Breakfast & Brunch Near Me - Alpharetta, Georgia

I don't write reviews, I think it's usually just dramatic. but people need to know how freaking terrible this Einstein's Bros location is. We LOVE Eisnsteins. Always have, always happy with our food and coffee. Our food took probably 15-20 minutes to be ready and they weren't busy. We ordered egg bagel sandwiches and they were legitimately cold, the cheese wasn't melted, and my bagel was falling apart and soaked from the shmear. Our boys ordered simple bagels toasted with cream cheese and they were also cold and hard from being toasted and then cooled by the time we received them. It was actually impressive how terrible our food tasted, considering how much we know we love it from all of our previous experiences over the years. I'm sorry to write such harsh things but I would have liked to know before hand considering we were really looking forward to our food because we hadn't had Einstein's in a long time. So maybe this review will save someone from the same disappointment we experienced. read more

Worst service and even worst food. We love this company and seek it out when we are in town. Food took 30 min to come out and when it did it was ice cold. Not kind of cold but right out of the fridge!! They even had to remake my latte 3 times cause they forgot to put espresso in it and just gave me milk. Avoid this place !! read more

These are truly mediocre bagels. You would expect more from a place that specializes in bagels. The only saving grace here is they have a garlic & herb cream cheese that is very good. Alpharetta has two much better bagel options- BB's and Bagel Boys. If you have the time, go to one of these instead. If you want to stay on Windward, then Panera bagels are better than Einstein. read more

Einstein's has become a really convenient breakfast option. They have an efficient curbside and pick up process. I love their jalapeño salsa cream cheese. If you join their rewards club they send good deals/coupons one of which is $2 bagel and smear on Tuesdays during the summer. They also have a free coffee promotion with mobile orders. read more

I have expectations for breakfast Fast, fresh, Efficient with a smile. These guys deliver on all points. I am generally grumpy til I get my coffee and these guys are ready for me with hot coffee and a smile. Good part of my morning. Thanks y'all! read more

Probably the smallest and stingiest amount of topping I've ever had on a bagel and for $6?! Are you kidding me. I had to purchase extra cream cheese because I couldn't even taste the bacon egg and cheese; at all. So I peeled it off and ate it. Then bought cream cheese to eat the rest of my bagel. Also when I asked about the small portion was told that is the norm and he gave me double the eggs. Are you serious!? Waste of money. Good coffee though. Only reason for the 1 star. Terrible value. They need rethink their strategy. I won't be back. Ever. read more

Einstein Bros. Bagels - Breakfast & Brunch Near Me - Alpharetta, Georgia

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If you are looking for someone to yell at you in the morning when they didn't get your order together when you paid more than 24 hours ago for it, this is your spot! Gloria, it was amusing when I called ahead to ensure my order was done when it was already overdue, but not at all amusing when you created such a poor experience. read more

So ordered a bagel with cream cheese, coffee and the rudeness of the staff was UNBELIEVABLE! No cream cheese on my bagel. Had to ask for my coffee cup. When I discovered no cream cheese was on my bagel.....they wanted to charge me $1.99 for it. Ate my DRY BAGEL and left. Cashier was totally flustered because she was being yelled at by the lady who was her apparent supervisor. No fun!!!! read more

Waited over an hour. There are better faster bagel shops in Alpharetta. Food was blah. Good coffee. Side note: masks not required limited Social distancing. read more

People working there have gotten increasingly rude. This morning was the last straw. When you pay $35 and don't get what you want, you should be allowed to get the right thing. Nope. You just get talked down to and ignored. Not going to this location again read more

Half a star wasn't an option. I've never left a review for anything so me leaving this one shows how awful the experience and food was. Toasting a bagel shouldn't be hard but at this location it's apparently rocket science. There was no one else in line and it took 10 mins to cut and put a bagel in the toaster and the amount of spread was an insult. After biting into it, I realized half of the spread came out because the bagel was so chewy, I had to rip at it like a hungry animal. And the service was laughable. Don't get into customer service knowing you have to be up early and dealing with customers. It's amazing how this place is still open but I guess people still fall for the name and expect the food to match the price. Which is also ridiculous. Save your money and just go to bagel boys read more

Ordered 6 Asiago bagels for 1/2 dozen bagel box price. I was told they would not toast them because it takes too long and too much labor. . Kristi, the manager ( rudest ever) explained I would have to order them separately to have them toasted. Then turned to the people behind me to take their order. Told her employees to ignore me. I said if I order them separately , it is still the same amount of labor???? She refused to think the customer is correct! In her mind she still insists they don't charge extra for toasting?? Hoping the owner of this store can teach her management skills. After seeing the reviews, I am glad I am not alone. read more

Saturday morning 10:00 am and you got to love the line out the door . New girl taking orders , not taking ppl names when ordering is leading to str8 madness . Come on you guys can do better read more

Einstein Bros. Bagels - Total chaos - Breakfast & Brunch Near Me - Alpharetta, Georgia

Since when could you not toast a single bagel out of the half dozen I purchase? The woman behind the counter rolled her eyes at me for asking. read more

It must be nice to work in a a place when you can tell customers you are closed before your posted hours. There were bagels in the bins and was told when I talked in that they were already closed. It was 1:52 and they close at 2 pm. Remind you-there were bagels in the bins and people in there eating. They turned away me and two others. I'm sure management would love to know they turn away customer before their stated closed hours as well as not selling the bagels that are in the bins that will go to waste. Losing money and customers is not a way to do good business. I love their coffee and bagels but I can't support such poor customer service when there are so many food options out there. read more

I've been here a few times to grab a bite before work. Usually get my order in about 5 minutes. Good customer service and fast, even on a weekday morning. Probably the best Einstein location I've been to. read more

Great staff and a manager - Elena - who is in the wrong business. Thank goodness the staff has more wisdom than the management

I visit this location weekly, sometimes more than once. I don't understand the crappy reviews to be honest. Good bagels. Good coffee. Adding caribou coffee to the mix makes this place perfect. Starbucks is a load of shit in my opinion anyways. Bathrooms are always clean and I have never been treated poorly in the place. read more

The bagels are good but the service is marginal at best. Staff not very friendly. Bought a dozen and when we opened the box only 10 bagels. 2 were the wrong ones read more

Yikes! Stopped in for lunch. They got our order wrong - twice! And it wasn't that they forgot to leave something off. It was totally different menu items. And with a don't-give-a-dam attitude. We decided to just get through it. The 6 cheese bagel turned out to be an under done lump of dough with cheese melted on top. They didn't even try to make a bagel out of it. Even though there was only one other customer when we got there, when we left, the trash and were overflowing. These had to be the 2 laziest employees on Windward. read more

Service is pathetic and orders are consistently wrong. Things go missing, coffee is not filled in peak times. I only go if I have no choice

Service seems to always be lacking here. Some employees are working hard and doing a good job there, but others not so much. I was disappointed today when my boyfriend came home with breakfast only to find the employees gave him one single bagel cluster in a bag. Are you serious? One little bite of a bagel for an order that is supposed to come with like 6 clusters? That's just rude and I don't know how you toss that one item in a bag and send someone on their way and not feel like a jerk. Every time I come here I hope the experience will be better and I always seem to be disappointed. read more

Horrible service. 35 minutes wait to get 2 coffees and a bagel. Staff should be trained properly. Horrible is the mildest way to put it. Wish I could have given them 0 star. read more

My wife and I dropped in for a quick breakfast. The bagels were average and they have decent toppings. My wife wanted a churro type of sweet which she had gotten here in the past. The only item they had was slobbered in frosting. The cinnamon cupcake she got was so sweet it was almost inedible. But, the reason I won't be back is that they no longer offer sweet tea. I asked for it and was given the option of three flavored teas. And, was told they could put honey in them. I said, I'll just go with a Coke, but recommend that they change their policy. The server laughed and said he agrees, but they will never change back. read more

Always a favorite. I love their sandwiches too. Mainly love how early they were open for us for a horse show

We enjoyed a quick brunch. Good food and good service. Always love their coffee. Had been there over weekend. It was quite busy, but service was still fast. read more

Twenty minutes to toast two bagels. Talk about inept employees. When asked about it, the person just started yelling at us saying if you don't like the wait, don't come back. Who does she think she is. The worst part is when we finally got the bagels, they were burnt. It doesn't take much intelligence to toast a bagel, but they could not do it correctly. Can't be that desperate for help. read more

Let me start by sayiNg I frequent this location often and have always been impressed with how they manage to provide exceptional cUstomer service even in rush hour. However, today was awful! The young lady working the register around 7:50/8 am had to be one of the rudest people I've ever encountered. Thank goodness I know Jesus bc he snappy mouth and ill manner will make you question yourself. Long story short- IF YOU'RE NOT A MORNING PERSON- DONT WORK AT A BREAKFAST CAFE. read more

Poor Service, Long Wait Times I wish I could give them a zero star rating. I've been in this location three different times in the last month. Every time I go in there they seem to be unbelievably disorganized. It takes an excessive amount of time for them to get around to taking your router and then to prepare your order. This morning was the last straw. I walked in it's the ramp five minutes while three people milled about behind the counter with none of them paying any attention to the other customer or myself that walked in at the same time. When they finally got around to taking my order, I commented they should be a bit more attentive to waiting customers. The response I received by the lone female worker was "It is what it is. Do you want something?" I won't be going back and suggest anyone reading this avoids them. read more