We had not been to this location for a while because it was usually not very good, however, we took a chance and went through the drive-through at 12:57 PM on Saturday January 8th. Here is a list of what was wrong: No receipt, forgot my loco salad, ordered black and got pinto beans, chicken in the tostada salad looked weird and was not good, the leg in the two piece combo was ok and the thigh tasted weird and smelled funny, both corn tortillas were dry and broken completely in half. I called to tell them all of these things and all she wanted to do was give me a new two piece chicken meal. I told her I didn't want to eat there anymore and I would just put my review on Yelp. They should've offered to give all of my money back and I've already vowed to never go there again. If I really want to eat El Pollo Loco I will make the drive into Redlands or go to Juan Pollo. read more

The food was amazing, the drive thru was fast and the food was great quality. The drive thru cashier Alex was so nice and had amazing customer service ! He gave me extra salsa too!!! Will definitely be coming back soon!! read more

We loveee el pollo loco and this time was no exception. The cashier Jasmine was particularly friendly and helpful. Only issue was that the avocado salsa was runnier than usual, but otherwise extremely satisfied! read more

Ordered delivery, food was good my food arrived a few minutes before my scheduled time. I received texts messages with my delivery progress this was helpful as I was in the middle of a project. This is the first time I've had my food delivered I usually drive thru at least a couple of times a month. I will do delivery again. read more

This review is for the tortilla soup. It taste like water no flavor at all! no chicken broth was used or salt. Just water and they threw some frozen vegetables and two or three tiny pieces of chicken. Total rip off! read more

One of the few healthier choice fast food establishments. Barbara is the best! Always smiling and always gets my order right. Great options with salads and the tacos al carbon are delicious! My go-to in Beaumont for drive-thru. read more

The points was great. I come here a few times a week. Corporate decided to take 60,000 points of food away. I didn't use. I explained I have more points in the last month than I have now. The management in the store has no control, nor when I called corporate. This is valued at over $100 that they took with no explanation saying it was an error. I should used the points, but I figured they were good. I guess not. read more

This has to be the worst El Pollo Loco I've ever been to. I ordered a chicken burrito but got a burrito full of rice and cabbage! I can't believe I just spent $9 on a burrito/drink combo for a burrito with literally 2 small chunks of chicken! Also like another review stated, the red salsa was half full and not red. It was made from some very unripe tomatoes that were still yellow or green. Very disappointing. read more

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Brittany Garcia is the most sweetest staff at el pollo loco she has the biggest smile and heart she helps with opening and closing door for the elderly she positive motivation is awesome I can't wait to come back and see her again she makes others customer feel welcome thanks el pollo loco ps that girl deserves a big raise read more

Bring a coat if you eat in the dining room. Its freezing. An older patron asked the manager why they keep it so cold and she told him because the employees in the kitchen were too hot. This place also serves the smallest pieces of chicken my wife and I have ever seen. Worst El Pollo for miles around. read more

Fast and friendly service and fresh food, The customer service was very good. I had no problems, it was very clean and so were the bathrooms. The food was outstanding and very filling and flavorful. Will definitely come back soon. read more

I was promised a refund for the meal i ordered that made me sick to my stomach..After reaching out to this store i was given the run around contacted corporate haven't heard anything yet..What a joke read more

I love El Pollo Loco, literally one of my favorite fast food restaurants ever. However this particular location has been letting me down the last few months. For whatever reason they are SO STINGY on the salsas, particularly the green salsa. They ask if I want salsa, I always say "yes, 8 of the green please." They usually only give me four or five. I have to ask for more every single time. Since you can't go in & fill up your own salsa cups this is quite annoying. Also the salsa they do give you are usually half full, & the containers are TINY! They should be putting the salsa in the same size container as the salad dressing. I literally haven't been coming here lately because of how cheap they are being on the salsa. I will pay extra for it! But with many other food places around now I will take my business elsewhere if this continues. read more

Came 40 minutes before closing and they put things in front of the drive thru so you couldn't order. So then I was gonna go order online but I wanted to make sure they were gonna take my order. I called and watched the employees through the window ignore it. Very disappointing I can understand closing the kitchen 15 minutes early but 40 minutes. read more

We went for lunch today and ordered, it was taking a while and my friend went up to check on it to see what the problem was.They told us they kind of lost the order so she was going to make it up right then. One of the workers then came over and asked us for a receipt to see if we actually paid for it and "I said we've been sitting here for a while why would we lie about it so I showed her my receipt (thankfully I kept it are usually throw them out) just a very weird experience today,not very good service and then we saw later while we were eating they messed up another order for some guy , probably will go the back maybe it was just a bad day We went back to that location and they seemed to make some changes for the good. Service was much better and the food I ordered was ok. Their prices are really good for most of what you get I love their chicken read more

I just had a negative experience at this location. I've enjoyed El Pollo Loco food for a number of years. However there have been issues with this particular store. (There once was a manager, an older lady with blonde hair, who really tried to improve things. She isn't there anymore from what I could tell.) I ordered a two piece meal, a large green salad with Ranch dressing and a small diet coke. As it frequently occurs, I was given the cilantro dressing in error. I caught that because I checked my order before leaving. However, when I arrived home and began to eat my dinner, I took a sip of my soda. Immediately I knew that it wasn't diet coke, rather it was Dr. Pepper. I really dislike Dr. Pepper. I called the store to report the error and expected a gracious response to replace the meal the next time I came in. (It's not easy taking orders from a drive through speaker and I recognize there will be mistakes on occasion.) Instead, Bianca asked me if there was anything wrong with the chicken, etc. I replied no, but I'm being inconvenienced having to come back and that other places replace the entire meal when the order is not provided as expected. She said that El Pollo Loco is not like other places. I said indeed it is not and that I would be writing about my experience on Yelp. I perused my receipt and found a customer service phone number. I called it and was provided the option to speak to a live customer rep. She was very nice and she sent me a credit to use upon a return visit to which ever El Pollo Loco store I choose. read more

Awful. Just awful. Chicken is always overcooked and dry, cole slaw is the worst I've ever had, the only decent thing was the cheap instant mashed potatoes. Never again. We gave it two tries and won't waste another dime. You're better off getting a rotisserie chicken from the grocery store. read more

This location had terrible service when it first opened until very recently. I actually stopped going there for about six months because I just couldn't stand the bad service anymore. Lately I have been craving El Pollo Loco so I gave it a try last week. The young clerk was very friendly and very helpful but I passed it off as maybe it was just him and that he probably won't last there long unfortunately. I went back today and a middle-aged woman assisted me in the drive-through and was very friendly. I ordered the chicken and shrimp avocado tostada salad and it was very good. I highly recommend it. I am giving them only three stars because of their past and I am hoping their recent improvements will continue in the future. At that point I will be happy to increase the rating. read more

El Pollo Loco - Mexican Near Me - Beaumont, California

Dirty tables, dirty salsa bar, and one extremely rude employee named Fernando. We frequent El Pollo Loco enough to know how things are prepared and he tried to tell us otherwise. Not sure if it was because he didn't know how to enter it into the system or was having a bad day. Anyhow, his attitude and demeanor are horrible. If you're unhappy where you work, make a change, don't take it out on your customers. read more

drive thru and store always clean and staff always so friendly and welcoming! totally recommend!

We have been Pollo Loco fans for years. All of a sudden they have changed the chicken that they put in their salads. It is no longer the chopped chicken- it's SHREDDED. It tastes like it is coming out of a can. We actually forgot about it, and we went a couple of weeks later and there was the shredded mess again! Good-bye Pollo Loco! read more

For me El Polo has Great Flavorful Chicken with No Grease at All. I find that it is Consistently the Best Quality and Value. Yes there can be issues with Salsa Bar and Tables being Dirty depending on the time of day and how busy they are. Management and help is generally very Nice and Courteous! read more

Don't know how I can have such a great experience but see a whole lot of negative reviews. Went today, got their largest family deal and everything was on point. The order taker and cashier were super friendly, the chicken was hot and delicious, our sides were good too except the promoted enchiladas were a miss. I wouldn't order them again. But over all we are happy campers and will keep coming back. read more

Too cold, floor needs cleaning, windows dirty, as well as the tables , salsa bar was a mess, too BAD the management can't see this ...because the food was prepared well and served hot, by the friendly staff. read more

I waited in line for 35 minutes and they gave me the world's smallest burrito I paid $5.89!!! What a awful experience!!! read more

El Pollo Loco - I waited in line for 35 minutes and they gave me the smallest burrito ever I paid $5.89.... What an awful experience!!! - Mexican Near Me - Beaumont, California

Today was the straw that broke the camel's back! Waited over 25 minutes for the most pathetic salads I've ever seen. I really wish I had asked the manger to eat a bite of one of them. The "avocado cafe salad," looked like it came out of the trash. I've put up with a lot from this location, but this is the norm now! Poorly trained staff, poor customer service, and now bad food! This is the worst el pollo loco location I've ever been to. I'm done. Corporate management needs to step in and fix this place. read more

Place was filthy!!! Chicken was dry, instant mashed potatoes! They ran out of corn at 1:30 PM. Employees are lazy, don't make any effort to clean the salsa station. We will never return. Management is lazy too I guess; doesn't get after employees to do their job. DON'T EAT HERE read more

I would NEVER go to this place again. I was furious when I saw my food and the customer service was non-existent. Only given everyone a heads up, go at you own risk. All I can say IT IS CRAP!!!!! read more

The food is fresh and the service is always good...however...they really need to pay attention to the dining area. It leaves much to be desired. I didn't see anyone making an attempt to clean up the area. Stuff on the floor, lots of spills at the salsa bar. 10 minute sweeps are a part of customer service too! I didn't visit the bathroom, in retrospective I am glad. I hate to think what it might look like in there. read more

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This is THE WORST El Polo Loco ever! The service SUCKS and the food is sloppy. There's something really shady about the people that work there. I got an "avocado salad" and no lie, there were two little pieces of avocado. I will never go back to this place again :/ read more

El Pollo Loco - What kinda Avocado Salad is this??? - Mexican Near Me - Beaumont, California

Fucked up my order 3 times after swearing it was correct, we checked and had to go back in because they kept giving us the wrong order. Amigo needs to pay attention. read more

No need to go on and on about what's good and what isn't at this El Pollo Loco. Good * Nothing Bad * Poor customer service * Poor/inconsistent food quality * Unbelievably/painfully slow * Never clean * Orders are frequently incorrect In summary, this place gets business because it's the only one in Beaumont. If you're hungry and value customer service, cleanliness and consistency then you'd be well served to go elsewhere. read more

Haven't been there for a year and haven't missed there food at all. Tried the chicken tonight it's the same dried up, no taste other than the crisp chicken skin. Juan Pollo is 10X better. I won't be back...Also they don't pay attention to getting the order correct in the past it was always a hit and miss. read more

Horrible experience here today. We went through the drive thru and we were the only car so there was no rush, but the cashier wouldn't let me complete my order. She kept telling me to drive up, made me feel like I was putting her out for wanting more than one item. I told her I had a coupon and she huffed at me. Then told me to wait for the second time like it was so busy in there. I pulled up to the window and saw her throw down her hands and say " you deal with her!" To another worker. After I spoke with the manager I felt better until I got home and saw the bad food they gave me. Tostada was all lettuce with 2 sad little chunks of pathetic chicken and avocado slices from an unripe avocado that was like a rock. The beans in my daughters meal was all juice with a few beans. NEVER will I go to this place again. Taco Bell makes a better salad, and that's not saying much. read more

So ridiculous that you guys stopped making the Triple Chicken Bowl. Best thing I ever had on the menu and you did away with it. TERRIBLE DECISION!!! Won't be back. Decided to give you guys one more chance and you let me down again. Terrible business to let a customer walk out of your Restaraunt instead of simply making something that you have the ingredients for. You're location has two stars because it is truly a very bad representation of your company. Unreal. read more

I think it's been at least five years since I went to an El Pollo Loco. Since they'd been advertising their new menu, I thought I'd check it out on a trip back from Palm Springs. We ordered three items to split, tacos al carbon, chicken and shrimp tostada, and wet burrito. The chicken on all the dishes was solid - flavorful, moist and lean. Tacos were my favorite - nice grilled corn tortilla, cabbage and sour cream. Wet burrito was good, but I think it needs some lettuce and beans - it's a plain mix of chicken, cheese, tortilla and red sauce. The tostada was pretty limp - literally. It was supposed to be grilled and crispy but was just a soft whole wheat tortilla, which the black beans quickly made soggy as they had too much liquid. The shrimp did have great flavor though. Finally, the passion fruit mango ice tea was awesome!! Great flavor without being overbearing. With some liberal amounts of lemon from the salsa bar, maybe the best I've ever had! Now I'm wishing there was a crazy chicken close to me in the Marina. read more

This location is so disappointing..I've lived in the area for 2 years and have NEVER been able to get their crispy tacos because they NEVER have them available..at this point they should just take them off the menu....they are always out of some major ingredient and can't make something in my order ...this has been the case every single time I've been here....just got back from an el pollo loco run where I was denied crispy tacos for the last time...also they forgot 3 items out of my 5 item order...on the plus side..Panera, Pieology, and Sonics are opening up right across the street so I no longer have to come to this location due to lack of variety... read more

Ordered an avocado taco salad and only got 1/2 slice of avocado! My husband had the avocado mango chile salad and there was only one small piece of mango in it. Very poor quality control. The floor is sticky everywhere you walk. Salsa station is gross! Had to wipe a table with a wet napkin so we could eat in semi cleanness! Yikes can't believe the company would allow this place to be run this way! read more

El Pollo Loco - Mexican Near Me - Beaumont, California

Absolutely fine. No complaints from me. Ordered chicken tenders and classic chicken burrito. I enjoyed both of these items. I didn't know what to expect from the chicken tenders since el pollo loco grills their chicken. The chicken tenders were good! Thick chicken pieces with a layer of crispy batter. They were not greasy either. I had mine with BBQ sauce. Yummy! Chicken burrito was the same as it always is. I can say a couple words about the cleanliness of the place: tables needed to be wiped down, salsa bar needed to be wiped down and paper towels were out in the men's restroom. read more

This el pollo is unlike any other . The staff is always super friendly and helpful. The food is always fresh quick and as ordered.