El Pollo Loco is the essense of my childhood in Pasadena. My parents always brought this home when they were too lazy to cook but now its one of those must have place I have to go to when I visit family. I also make my friends try this place when they visit California. But I love to order their flame grilled chicken meals with some avocado salsa. Yum! read more

I have a $25 gift card from El Pollo Loco and used it on January 04,2018 at the Glendale Store. I spent $14.76 and had a remaining balance of $10.24. I came back on January 22nd to the same store and tried to spent the rest of my gift card. To my surprised the card did not showed up any remaining balance. Since them I have contacted Customer Service (714)599-5211 in two occasions. The first time somebody named Samaly was supposed to call me back. The second time I talked to Renzo who also promised to call me back. So far none of them called back or communicated via email. I am so disappointed about this because even thou is only $10.24 I am a senior and for me this represent the lunch of a day. My suggestion is not to buy any gift card from El Pollo Loco. read more

It's alright. Wish you had a drive-thru. 2-3 miles down is the Pollo Loco close to In-N-Out with a drive-thru. I guess I shouldn't be giving them 2 stars based on my laziness to get out of the car and walk to the establishment. read more

Try the creamy cilantro dressing --- Even ask for it on the side to add onto your chicken tacos/wraps. It is a great "cool & refreshing" alternative to extra spicy. The Glendale El Pollo has some great people working the drive thru. They handle the extra long lines easily but try to avoid coming within 15 minutes of closing. Understandable they are often low (or out of) particular pieces and their focus is on closing. Sometimes they even shut down completely a bit early. The chicken is always consistently fresh and juicy. It seems like they don't hold their chicken off the grill and reheat it as needed. Overall - Glendale's El Pollo Loco crew is doing it right! Thanks! read more

This is by far a way better location than the one on Glendale Ave. The staff is always friendly. The place is clean and they are quick. The only complaint I have is that the house salsa sometimes has this weird chlorine taste. I don't know if it's the water they may add to it, or that it's nearing its expiration date. Also, the house salsa sometimes has bits of onion in it. read more

El Pollo Loco is probably one my favorite "fast food" chain. They grill the chicken right before your eyes, they have a condiments bar, and the food tastes pretty good! This place never gets old for me, I can eat El Pollo Loco 24 hours 7 days a week if I could, the chicken is seasoned perfectly, and tastes so damn good! They got the best thighs, and the skin...oh man...the SKIN!! Mmmmm. read more

Great food. Customer service is excellent at this location (Glendale) friendly staff. Very curtious and caring. Green sauce is the best!

Food as usual is good. I would just like to know why is the radio being played so loud inside the restaurant. I can't even talk to my wife who is sitting across from me. Come on guys. I come to this locale as it is walking distance from my house. If this keeps up I will have to go to the burbank locale . Please just lower your damn radio volume. read more

You could say I'm an El Pollo Loco enthusiast. I love it, and I go out of my way to come to this specific location. I'm usually greeted with a friendly hello from Felix, but he wasn't here tonight. Instead, Mariela helped us. I called ahead of time to make sure that the inside was open and that in restaurant ordering was available. When she answered the phone she was incredibly friendly. (I called because the La Canada location was drive thru or mobile app order only, with a super long line!) This Glendale location, had a short line, efficient employees who were all super friendly, especially Mariela, who greeted us with a warm and sincere smile. The food (haven't eaten it yet), looks incredible and I saw the person behind the counter preparing it and the care and attention to the presentation was all there. I was shocked to see only three stars here on Yelp, but I would happily give them 5+ if I could. Like I said, I come out of my way to come here, and if it is any suggestion I have, the people at this Glendale location should teach those at the La Canada location how to run an El Pollo Loco. read more

I am obsessed with the service there! I literally am there 4 out of 7 days a week! Their service is incredible, great staff & the food is always fresh and very good. They see me so much, they know my name and exactly what I am going to order! Please keep up the great work! You guys are the beSt! LaLa read more

Have to give you guys a great review tonight! They were kind enough to take my order a couple minutes after close, and it was still delicious! I thank the manager Kristy a lot for being so nice! read more

I totally love eating here the staff is friendly and customer service is excellent. The food is fresh and what's great is i never have to wait for my order, they are super fast great team work. It's a a little travel from my job to this location but it's worth it! =) read more

I normally do not waste time writing a review for a fast food place. However, the SERVICE at this El Pollo Loco is amazing. Whatever the manager is doing at this place to keep his staff continuously happy and friendly is really working. They are always so welcoming. The food is of course, just like any other El Pollo Loco, but the way they make the experience is just top notch. When I am visiting my friends in Glendale, El Pollo Loco is a place I like to go just for the smile it puts on my face. read more

WARNING! Check your order before you leave! Do not trust that all your items are in your bag. We went to this pollo loco to pick up dinner at 5:15pm on a Thursday. Big mistake. When we got home we had no tortillas and no salad dressing for my salad! WTF? I called them and the manager told me it wasn't his fault because he didn't take the order, Felix did. Also that it was busy. It is irrelevant whether it was busy or not. Their job is to get your food that's it! He offered me a free piece of chicken. Really? How about a full refund? I was already home and wasn't driving back in traffic. The salad was a bowl of lettuce with cheese on top. I got 2 breasts and 6 tiny legs. I had to eat 4 legs to even make a taco. The manager did not try to make this right and I will never visit this store again. Make sure this doesn't happen to you. read more

It's always refreshing to get excellent customer service at a fast food restaurant. Thanks to Chris, he made it a positive experience. Great food. Better service. read more

The food was really good, but the service from Mary was even better! Great customer service!

Wow, the place on Glenoaks is the worst EPL I have even been to. The staff are surly, the place is disgusting, and the food is cold by the time you get it (usually it's a good 15-20 minutes even if it isn't busy). I love EPL and the one on Glendale Blvd is wonderful but this place is truly awful. I ate there once and lost my appetite after seeing the caked on dirt on the floors, filthy tables, and unmentionably horrible salsa station. If you're looking for chicken try Zankou or Cafe Bravo down the street. Trust me, don't eat here! read more

I love coming here I always get my chicken how u want it ..they have my order ready on time and I love the music makes me want to dance. ...everyone is polite and helpful. ..especially marving .. read more

Great food rude service!! The person in front of me had large order for her company they offered her assistance to her car I asked for a box they told me to fly kite i nice words read more

If I can give no stars, I would. My dad went there today and gave a 100 dollar bill to pay for his meal, they give him his change that included four 20 dollar bills and some change. .. hope I haven't lost you yet..... all goes well until we go to IKEA. While paying for our items my dad pulls out 2 twenties and is then accused of one of them being a counterfeit! Mind you, the only money he had in cash was that 100 dollar bill from earlier. In conclusion this establishment gave us fake bills! They refused to even help! I'm utterly disgusted and so are all our friends and family. We will NEVER set foot here again! Terrible customer service. If you go, please MAKE SURE TO CHECK THE BILLS THEY GIVE YOU! DON'T GET EMBARRASSED LIKE WE DID. Shame on these people! read more

Who really needs to review a fast food chain? You typically know what to expect, but this review is mainly about the service. I am always happy with my food, but more importantly, I really appreciate the staff. They are friendly at the register, attentive with the salsa bar and cleaning it, and just overall pleasant. If there was a tip jar, I'd probably leave 100% every time. Keep up the good job, El Pollo Loco team! read more

Food is good and tasty. The only problem was I ordered through yelp to pick up. Went to pick up about 30 min later, the food was not ready. Looked like no one checked their online order that day. Other than that food was fresh, chicken was juicy and tasteful. read more

Sounds weird, but you cannot beat this place for big holidays when everything is closed and you aren't in the mood to cook. I think we've called on these guys last minute for Christmas Eve lunch, July 4th, and other random big orders. They are so helpful, and big family orders are nooooo problem! Yummmmmmy!! And healthy, too! read more

Compared to the other El Pollo Loco on Alameda, this one is definitely an ok because of the customer service.

Love el pollo loco but when you only have certain amount of time for your lunch and they say they open at 10 an they saying 15 more minuets its a bit disappointing hope it's not like this all the time workers should maybe get to work early to make sure that they open on time read more

As a health fitness professional, I am always trying to find healthy foods and being economical at the same time. For some healthy grilled Chicken I always come down to El Pollo Local. For 8 dollars I can get a 3 piece meal, corn, tortillas, and all the salsa I want. read more

It's food. You need it to survive but if you want to enjoy it don't come here. I got the family meal and the chicken was all dry and mostly tasteless. My experience was horrible - they were playing their music very loud and didn't take care of the customer. read more

This has been my go to spot for the last year, but no more. Make sure you watch your food being made. Better yet, go somewhere else.

Absolute BEST El Pollo Loco I've ever been to. I've been coming here on a weekly basis for the past two years. The workers are extremely helpful and nice. The location is always clean. They always double check my order and most importantly SHOW ME MY ORDER before it goes into the bag. I highly recommend coming to this specific location. GREAT FOOD GREAT STAFF !! read more

This really *is* the best Pollo Loco I've been to in ages. It's all in the marinade -- it makes the chicken taste closer to how Pollo Loco *used* to taste before it went corporate. Aside from the great taste, this restaurant is clean. I was super impressed by the posters in the back kitchen: "If we don't treat customers right someone else will"; and, "It takes months to find a customer and only one second to lose one." They have a great philosophy and it shows. I found this Pollo on Yelp, and I've been there 3 times in the last week for tacos al carbon. Thanks for bringing back Pollo Loco as it should be. read more

When I come in to the glendale pollo loco they are inconsistent in accepting their coupons.The woman who answered the phone was rude and is disrepectful to customers who call and sarcastic.The staff is not aware of public relations at that store.When I complained to Ana who is the manager she did not care.We will not be going back to this store. read more

This place is never busy I get my food really quick , I like that everything is stocked, clean and staff are friendly .Perfect recipe for a good restaurant. read more

Excellent Service. The manager is always polite and friendly. The food is always a great deal.

Great location, great food. Seriously, this is what fast food chains ought to be. Great marinated grilled chicken, a nice selection of sides (a coupla kinds of beans, cole slaw, salad, mac n cheese, fries). All the usual refrescos plus...HORCHATA !!! Fresh salsas including a roja that we saw a guy literally drink like a shot of booze. If he shoots the salsa here, you should too. Cheap, delicious, and washed down with horchata. Am I getting through to you? GO. read more

Great customer service, main manager has his team on tip top shape and the service does not bend even under the pressures of the afternoon lunch rush read more

Compliments to Art M. for the suggestion to combine the BRC (beans, rice, cheese) burrito, condiments from the salsa bar, and an a la carte chicken breast. It made for a cheap and tasty burrito, possibly better than any burrito available on the menu! read more

fast service! so quick with my order. And they come around and actively clean. Nice place. food is fantastic!

This place is a joke. First they wouldn't accept the printed coupons. Ian accused me of making a copy of the original...stupid. Then Angela, the manager was even worse. She just brushed me off when I said that I did not make a copy. She was too busy giving free meals to her friends. I ordered d hand crafted avocado cafe salad, I get this in other places and it amazing but here I just got a regular Romain lettuce salad with a watered down cilantro dressing. Very very disappointed. I don't recommend this location. If u want el pollo loco go to another location. Bad service and bad food. read more

Can't believe that a restaurant doesn't stick gift cards. It seems like a given that you can purchase them. Not impressed with the service either read more

El Pollo Loco has the tastiest flame broiled chicken! Not to.mention their tacos and burritos too. Good all around healthy food.