We always book rental cars through costco travel. Even though Alamo wasn't the least expensive we…read morechose them as you get to pick your car from the car class you booked. The shuttle driver was nice and dropped us off right out front. Despite having Enterprise, National and Alamo on the building and what looked like 3 doors they routed us all into one building/office. The clerks made short work of the line. I was asked about my insurance company (not sure if that is new to rentals or just to Alamo or Texas) but they didn't harass me about declining coverages. They also asked my deductible. The staff assisting me was nice (I told her I wanted to go to Buc-ee's and she asked where we were staying and googled the closest one for us. I also told her I was excited Texas had Quik Trips and she told me there was one right up the street. I asked about tolls and was told "oh yeah all our cars are equipped for tolls." I didn't see the toll transponder I have seen in other major cities with lots of toll roads so I didn't think anything of it. We did not take toll roads our first day. I asked the people we knew who lived in texas what their toll tags looked like as I could not find it on the car (found out it is a T in an orange circle says toll tag or something like it). Basically told us to suck it up and take toll roads, fees be damned (because what can you do?). I was pissed and anticipated a large toll bill (and I mean it was a lot for 4 days but at least Alamo doesn't gouge you on the "fee administration" of the tolls like other places). We returned the rental car 1/2 and got the toll bill today. Tolls were $58.62 for 4 days and the service charge was $19.80. I don't understand how people afford to drive in texas if you can rack up a $60 toll bill in 4 days but my husband said they can afford it because gas is so cheap. Ok so after gas station talk we went out to pick out our car. There was a good amount of standard SUV's (our rental class) and we were told to pick. We were walking up and down the aisle trying to decide what to pick and a staff asked us several times if we needed help. We picked a black Ford Edge which was pretty new (only 4500 miles!) that was nice. It fit all our luggage and passengers. It had dual climate control, heated seats and the giant screen that paired well with my husband's android. It was a great car to tool around in the 5 days we were there. We had to gas it twice and when my husband said gas was $37 I was like "how small is the tank?" but gas was only $2.49 Gassed it before return and it was $7 We had no issues returning the car as we put in the address on our rental contract and there were signs. We got there when a shuttle was about to take off but they waited for us! Shuttle driver was super helpful loading bags and getting us to the airport safely and timely. I would rent from this Alamo again if in the area and will likely rent from Alamo in the future.

Probably one of top three worst customer service experiences I've ever had to deal with. I was on…read morevacation (I had a rental car from Alamo already while I was on this vacation) when my cousin passed away and I had to fly to Dallas. I booked another car from Alamo for seven hours to attend her funeral. Once I arrived I was informed because I had already had a reservation for a car in another city I could not rent another in Dallas. They made zero exceptions to their "rule". Thanks for nothing Alamo. Luckily due to absolute TOP NOTCH service from their competitor next door I was only a few minutes late to her service. The competition went out of their way to find a car (they didn't technically have any) and let me have it for a few hours.

I rent a lot of vehicles for work around the country, and this Enterprise takes the cake. I've had…read moreto rent a few cargo vans from this location, and the staff have all been amazing. They're super friendly, responsive, and accurate. My most recent visit here, I arrived about 10 minutes early. They said my cargo van hadn't been returned by the previous user yet, so they jumped into the car and ran to the next Enterprise location to get me a cargo van. I ended up waiting 30 minutes (no big deal, I ran some errands) and returned to a clean vehicle waiting for me. I definitely have no reason to go anywhere else for my truck rental needs. Love this team!

We rent commercial trucks from them and have been doing business there for 2 years. Very friendly…read morestaff, very responsive to your needs and enjoy doing business here.

Great service. Thank you for pleasant experience! The lady was helpful via phone and the car was…read moreclean which is important for me!

Id stay away if were you…read more super rude staff they definitely act like your business isn't wanted.

I went in for a pickup this morning. There was no line, no wait, the process for picking up was…read moresmooth, and it didn't take long to get the rental. A few seats are in the waiting area if you have to sit a bit for your rental. The rental is nice and clean

If you need to file a complaint on this branch, here's the corporate number 314-512-5000. They…read morereceive complaints and forward them to the regional supervisors. You will then be contacted by those supervisors for a follow up. Do not rent from this location and here's why. 1. Prior to receiving the car, I was asked if I had insurance. I said yes, then I was asked if it's liability or full coverage. I said it may be liability. I was then asked who's my insurance carrier and I advised progressive. I was told that they can give me a phone number to call and check, it only takes a few seconds. I told them I don't have the time, I'm in a rush. I asked if I needed to provide proof of insurance and I was told I have 2 options: provide proof or purchase DW. I then probed a bit, asking if it's truly required since the site says optional and I was told that if I can't provide proof of full coverage insurance then I must add on the damage waiver. Under this circumstance and being limited on time, I agreed to add on DW since I didn't have a choice. I was literally told those were my only to options to proceed with this rental. I rent from enterprise all the time and this was my first time being forced to purchase their insurance. I decided to do my research and learned, it is optional. I called the branch to further discuss and later found out the person who checked me out was the manager. Her name is Molly and she stood firm on her stance - saying it was optional. This is a lie. I know what I was told, I remember everything verbatim. I asked if she'd like to remove the coverage or if I should speak to corporate and she said to speak to corporate. I immediately called corporate to file my complaint and waiting to hear back. Outside of being forced to add on DW, the car wasn't cleaned properly. Seats and windows were dirty. I have pictures. 2. I reserved a compact car and when I arrived, I received an intermediate sedan which is a lot bigger than what I'm used to driving. I asked if they had anything smaller and was told no, that's all they have. There was a slight price difference however, I was not required to pay that additional amount since I had no choice in the upgrade. 3. Outside of my concern - I overheard the persons conversation in front of me. They said their car smelled of smoke. Molly (Manager) advised that they are short staff and didn't have time to properly clean the car. She asked the customers how can they make it better, just tell her what they think they deserve to make it better. I find this ironic given the fact that now that I have an issue, the solution is completely different. It's important to note that us customers are of different race. 4. I received the car with 357 miles but was told to return it on full. When we rent a car and don't pre-pay fuel, we are only required to return the car with the same exact mileage that we received it on. The manager tries to use every excuse to nickel and dime the customer. All in all, I'll never rent from this location again. The manager is a liar and doesn't know how to properly manage a store. I'll be returning the car soon, I have tons of pictures and videos incase she tries to add on additional chargers based on my response to the situation. Avoid this location at all costs. Update: I returned the vehicle and it's no brainer, I was charged a refueling fee. Very funny because before leaving initially, Molly said to me "bring the car back on full" however I noticed the car was NOT on full when I got it. It was at 357 miles. I returned the vehicle at 374 miles. On my paperwork, it says full but my videos taken on the lot says different. Molly need to lose her job immediately.

I do not have enough words to express hw amazing Titus is! He continuously went above & beyond for…read moreme, as I was leasing from this location for over six consecutive months.

Daisha was super helpful from the beginning of pick up to the drop off of the car she made…read moreeverything super simple! She will be the reason I will come here and reefer people.

My car was in the repair shop for body damage and I had to keep getting rentals because of delays…read more The airport location employees were very professional, courteous and understanding as I had to renew rentals for a month. Even though at times they were extremely busy they were always courteous and tried their best to get everyone in and out. Especially Rylon, Darwin and Brandon.

This is not a reliable company to rent from. The cars are ok but the policies are not in favor of…read morethe consumer. We were sold on tolls being double so prepaid is the way to go. Also, if you return the car early you would get a refund. All of that was a lie. I rather pay more with a more reputable company than allow a company who's cheap and treats their customers even cheaper. We won't be using them again in any city or state.

The customer service was trash, I did my check in online, and it gave me the option to change my…read morepick up time so I put in to have my pick up time changed to 4 PM which is an hour before my initial time. I pulled up to the location and I see a couple of cars outside so I go in to inquire about my rental and he tells me it's not there yet. That was a LIE, because an hour later at 5:15 he goes to tell me my pick up has arrived and gives me the car to one of the cars that was sitting in front the whole time. Very unprofessional of them. Don't get me started on the return process.

I bought a card from this place for 15 years and never had a issue until now. I bought a 2020…read moreNissan pathfinder and I had problems since I bought it.

This location for Love field is off site, but fairly close to the airport. The shuttle ride wasn't…read moretoo long but it does require extra time when getting to and returning from the airport. The staff as this location was super friendly, especially on the return making sure everything was good with the vehicle. Love the "no counter" aspect as I hate waiting in lines.

This rental car location is off airport, which is nice and convenient since I was not flying in…read more The selection of cars was great, especially since I picked up late Tuesday evening. I got a Jeep which was clean and roomy. It was easy to drop off too. The workers are always friendly and never fail to ask about your experience. They also confirmed how I want my receipt. Drop off was busier but they still got me in and out.

The wait time was long and it was hot in the facility…read more The woman who helped fell very short on professionalism. I asked a question about the deposit, wasn't my ideal answer but it was answered. Just didn't understand why I couldn't use a different card to hold the deposit. Then she proceeded to ask me for my flight details and wouldn't accept the screenshot that I provided. Then asked for me to pull it up again and I grabbed my phone to which she said she wasn't going to help me and walked away. She accused me of "snatching" my phone away returning with a manager. I mentioned the upgrade and had to mention it twice. Seemed as if the was not the case as it was still in the same category and I smells badly like urine. I'm also beside myself that she then told me I could use the other card when I returned the car..... why do I even need to do that if I am returning the car? Not sure if there was an issue with others prior, but there was no reason to be short with someone who was simply not understanding what she was saying. Simply a very poor experience.

You have to take a shuttle from the airport to the rental location. The location is hot and muggy…read moreand there is a leak in the ceiling which really makes it look trashy. We did not have the best experience. The service was not exactly up to the normal. When a customer asks a question there should be an answer. Twice the woman was short with us and then walked away and said she wasn't going to assist. She did return and help us and even though we mentioned the upgrade we had to ask for a second time. Once we got the car it smelled horrible of urine. Return went very well. That team was super nice.

Punch line: don't waist your time with Easirent…read more Only 1 shuttle runs to DAL. You have to wait 10-15 min between shuttles. We booked through Expedia with a pick up time. We got off the shuttle close to our pick up time. We go into a small room full of people. 7 people in front of us and several in line after us. We are told by the guy at the desk it's going to take 30 minutes per person to pick up our rental. 30min x 7 people = 3 hour wait time. The guy at the desk said that anybody who wants to cancel could. We told him we needed to cancel because we needed to be somewhere and couldn't wait three hours. He gave us a number for reservations and we called the number. Easi-rent said that they were unable to cancel our reservation and that we had to call Expedia. We reached out to Expedia and they said that they would have to reach out to easirent. We got an email the next day from Expedia saying they could not refund us.

There is nothing "EZ" or Easi or otherwise enjoyable about this service!!…read more Leave the rental center to stand in an unmarked area that you HOPE will be right, wait 30 minutes for the "every 15-20" shuttle and then call - only to be on hold for 20 minutes and be told "minutes more " to wait another 20-40 minutes!!! Waiting over an hour and 30 with no shuttle in sight. Not worth saving $20. Awful. #priceline #easirent.com