We had an outstanding experience with both the dealership and our service advisor. After dealing…read morewith vehicle repairs and insurance claims for more than a month, our PHENOMENAL (!!!!!!!!!!!!) service advisor - David Nagel was professional, responsive, and incredibly helpful every step of the way. They kept us informed throughout the process, coordinated directly with the insurance company, and worked diligently to ensure everything was handled properly. The dealership's service department demonstrated a high level of customer care and commitment to quality. What could have been a very stressful experience was made much easier thanks to their communication, attention to detail, and dedication to customer satisfaction. We are truly grateful for the exceptional service we received and would highly recommend both this dealership and its service team to anyone in need of vehicle service or repairs. Thank you for going above and beyond!

They never gave me a figure. I sent them a quote from near Las Vegas , and instead of working with…read moreme, their manager actually told me to just take that deal. For context, I recently bought a Subaru from AutoNation Subaru and received excellent customer service. Comparing that experience to AutoNation Honda Chandler, it's night and day--Honda could definitely take some lessons from Subaru on how to treat customers. Of course they will answer the review, and then ghost me once I call . Their GSM has my number I made multiple attempts to follow up--emails and phone calls--with no response. Eventually, I did get a call back (from the service side), and we had a pleasant conversation, but nothing moved forward on the sales side. Then Abel, the used car manager, reached out and told me that if the near Las Vegas deal didn't work out, he would make me a deal. Based on that, and wanting to avoid the long drive to Vegas, I canceled my deal with Henderson and decided to move forward with AutoNation Honda Chandler. Since then--nothing. Abel stopped responding completely. I reached out again multiple times, including calling the GSM twice and emailing him, with no response. Then, 24 hours later, I received a brief email from the GSM stating that the numbers didn't make sense and that unless I increased my offer, there would be no deal. No follow-up. No acknowledgment of what was previously promised. No communication during the process. Because of this, I lost the opportunity to secure the deal I already had in Henderson. That's not just disappointing--it's unprofessional. At the end of the day, if you're going to tell a customer you'll make something work, that should actually mean something.

Outstanding! Above and beyond the sales experience. Jamie Rivera sold me my new Kia EV6 and did a…read morefantastic job with my wife and I on our purchase of the vehicle. A few days ago I had a bad experience with running low on my energy for my electric vehicle. Trying to find some place to charge and all were failing. I decided to head to the dealership for helpi in getting the charge done there. To my surprise they told me they don't have public charging and couldn't help. It was for new car customers. I was a new car customer and never got the full charge it needed when I bought it only a couple of weeks earlier due to the lateness into the evening. I then asked for my salesperson Jamie who came to the rescue. I needed the Kia pass app setup which she completely setup and then went totally out of her way with her Boss's permission to help find a charger for me. 3 charging stations later we found one and she sat there with me for over a hour while it charged to 100%. I couldn't be more pleased and relieved that I got this done and got home okay. This is above and beyond what the salesperson should be. I wish there were more like her, this would make the whole sales experience much smoother and better for the customer not to mention good ratings for the dealership. Give her a raise!! She deserves it. Thanks so much Jamie for all you did for me and my wife. Look forward to working with you again in the future with all my EV6 needs. Glenn Middlecoat One happy customer.

I had an emergency service needed on my EV6. I had a nail puncture. As I made it to the dealership,…read moreI was promptly greeted by a nice young girl named Cheyenne. She reviewed the estimate and timeframe for the repair. She made a very stressful situation into a seamless and wonderful experience. I 10/10 will be coming back to this dealer and will be dumping my sub-par dealer I've been going to in Mesa.

Terry is the only person I deal with at AutoNation Chevrolet in Gilbert. He wasn't feeling that…read moregreat but still provided excellent customer service for my scheduled appointment on 3/17. He also communicated with me during my service, so I could stay updated on the status of my vehicle. The appointment didn't take that long and Terry, once again, went above and beyond while providing amazing customer service. He is the only reason why I continue to come back. Thanks again, Terry! Hope you feel better soon!

Intake Process and Customer Handling Need Serious Attention…read more I scheduled a service appointment at AutoNation Chevrolet in Gilbert a week in advance, expecting a standard, professional intake process. Instead, when I arrived, my vehicle was never checked in, no service agreement was provided, and I was handed only a business card when I turned over my keys. It became clear later that my car had never been properly onboarded at all--my keys were not secured in lockup but were loosely accessible in the shop area. That alone was enough to raise concerns. After I reached out for clarification, another agent escalated the issue to a director, whose initial response was to suggest the oversight was somehow on my end. Only when I pushed back did he acknowledge the lapse. By that point, the interaction had shifted enough that I no longer felt comfortable leaving my vehicle there. I returned and took possession of my car. A formal agreement was offered only after I walked back in--something that should have been provided at the very beginning, not after the fact. I ultimately chose to walk away. For anyone considering service here, I strongly recommend confirming that your vehicle is properly checked in, documented, and secured before leaving it on-site.

"That aint no bull" caught my attention on TV one day, so my wife and I decided to see what might…read morebe available in the 2025 leftover new Jeep Cherokee inventory. Salesman Omar walked us through the dealer's available selections, taking time to explain available options and styles. Once we picked our favorite, he guided us regarding road testing the vehicle, pricing terms and finance options. Although our 2015 Jeep brought less as a trade-in than I had hoped, in the end we made a "fair deal" with Earnhardt Jeep and drove our new car home. We are pleased with our dealership choice, and our 2025 Cherokee has turned out to be an excellent auto for us.

I drive a 2018 Chrysler Pacifica for work. My service advisor…read more Randy Ferguson is always open to any questions that I have even if it's just something as small as a noise that I'm hearing. I appreciate the care that I get to get my work vehicle running.

The service dept is open until midnight! The nighttime guy named Kyle, he's pretty cool, made sure…read morethat everything was coordinated, and I loved that the technician did a full inspection and told us what was needed on our car and even took a video of the issues. It was a little hard to coordinate some items since Kyle comes in pretty late (3pm). I wish that the service advisors worked more like a team and less individually. That way they can help each other out with answering questions but like I totally get it. 10/10 would bring my car here again.

Unbelievably terrible service. Brought my GLA250 here for engine repair. They charged me $3,000 to…read moretear down the engine for diagnostic. Then another $2,000 for repairs. The service advisor, Eddie, doesn't answer the phone, and will only communicate via text when he feels like responding, so it took 3 weeks for him to get the paperwork to insurance for approval. When we did finally get it all approved and paid for, Eddie tacks on an additional $3,000 to reassemble the engine after the repairs. Um what? That's the craziest thing I've ever heard. Even the insurance adjuster had never heard of a separate $3k charge to put the car back together after repairs, but we already paid $5k so what choice did we have but to pay it? After another week, I finally get Eddie on the phone and he tells me he's now ordering the parts for repair. I said "you've had my car disassembled for a month. Why would you just now be ordering the parts?" Eddie got very upset, yelled at me and hung up. After another 10 days (40 days total) Eddie texted me an apology for losing his temper, and told me the car was finally ready. No courtesy shuttle or loaner, so I took an uber to the dealership and signed all the docs. Popped open the hood and saw the engine cover and air intake were missing. I guess that additional $3k fee to reassemble the car didn't include the engine cover and air intake so they left those in the trunk. Not wanting to upset Eddie's temper, I reinstalled those back on the car and was finally able to drive away from this nightmare.

I would recommend Henry Brown GMC to anyone because of their service manager Tom Anderson who has…read morewent above and beyond to help my wife & I with issues on our truck more than once! Sincerely, Tom & Sheirol Johnson

I purchased a Mercedes Sprinter from Henry Brown for my fleet, and the vehicle was misrepresented…read moreduring the sales process. It was priced and described as a diesel, but it ultimately turned out to be a gas model. This is not a minor discrepancy -- it materially affected the vehicle's value by roughly $15,000. In addition, the vehicle had an open recall dating back to 2022 that was not disclosed at the time of sale, raising serious concerns about the dealership's transparency and disclosure practices, especially for a vehicle intended for commercial fleet use. When I later questioned the valuation and requested documentation, Henry Brown refused to provide the paperwork after signing and would not furnish records supporting how the vehicle was valued. The finance team also failed to respond to requests for physical copies of the e-signed transaction documents. This experience felt misleading at best and dishonest at worst. Buyers beware. Verify everything yourself, because based on my experience, you cannot rely on this dealership to be transparent.

Damon was excellent, a pleasure to deal with during the sales process…read more Thanks Ken Garff!

As a business owner, I do not practice the art of leaving negative reviews unless it is warranted…read morefor awareness that can lead to operational changes and/or educating the public to help prevent material harm to consumers. My 2023 Volkswagen Atlas experienced sudden EPC warnings, freeway power loss, loss of acceleration, and limp mode conditions while driving on the freeway. The vehicle became unsafe to operate and ultimately had to be towed to Ken Garff Volkswagen Gilbert for a confirmed service appointment. Despite having a confirmed appointment, the vehicle remained at the dealership for several days after being towed there without diagnosis, meaningful updates, or communication beyond the initial check-in process. It was only after I proactively contacted the service advisor for an update approximately six hours after my scheduled appointment time that I was informed the service department was approximately 3 to 5 days behind from even being able to evaluate the vehicle. For customers, especially those whose vehicles are their primary source of transportation and income, communication matters just as much as the repair itself. Had expectations been clearly communicated upfront, which I very clearly asked the appointment scheduler about and received confirmation that my vehicle would be looked at ON THE DAY of the appointment, I could have immediately pursued alternate diagnostic options rather than losing valuable time waiting without updates. I ultimately had the vehicle towed to a certified independent Volkswagen repair facility where the issue was quickly identified as a very well-known Volkswagen Technical Service Bulletin related to ECM software programming and fault code P054A. This is a covered software update under the Volkswagen limited warranty, as subsequently confirmed directly by Volkswagen of America. This experience highlighted the importance of upfront communication, transparency, and honest expectation-setting throughout the service process. As a newly licensed local realtor navigating an earlier corporate layoff, this situation left me in an extremely vulnerable position. I lost every appointment I had scheduled for the week and am now entering another week without resolution. This situation has not only cost me valuable business time and opportunities, but also substantial out-of-pocket towing and diagnostic expenses tied to an issue already known by Volkswagen of America and one that should be addressed with far greater urgency and communication than what I experienced here.